On The Beach Reviews

Consumer ratings of On The Beach

Feedback for www.onthebeach.co.uk has been compiled from32714 Customer Reviews

  • Feefo member since
  • 18/11/2011
  • On the Beach can help you find cheap holidays by searching more than 30 million airline seats and 30,000 hotels worldwide. We don't sell package holidays, we let you choose the flight and hotel singly to find the best holidays to suit your requirements.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.onthebeach.co.uk
09-Mar-2013

Flight Only

perfect service

No Comment
09-Mar-2013

Parque Santiago 3 & 4

  • Customer also reviewed:
  • Tenerife

Early booking but allocation on arrival did not work out for us as we arrived late in the day and were allocated a clean 1 bed apartment in a narrow alley with no views except other roofs luckily after 4 days we managed to get moved to a nice duplex with views

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No Comment
09-Mar-2013

Pueblo Torviscas

  • Customer also reviewed:
  • Tenerife

Great site. Super price and customer service :)

Read more
No Comment
09-Mar-2013

Hesperia Lanzarote

  • Customer also reviewed:
  • Lanzarote

Very easy to book online and also when I rang I spoke to a very friendly agent

No Comment
09-Mar-2013

Atismar

  • Customer also reviewed:
  • Costa de Algarve
Latest

No details of Hotel address given. Not sufficient information about hotel details and place


09-Mar-2013
Service rating : Misleading information about hotel. Hotel marked as 4 star and is only 3
Product rating : Very poor offer and massive staff shortage

Read more
It is disappointing that the hotel didn’t meet your expectations. With regards to the rating of the hotel, your comments have been forwarded to the relevant department to investigate further. I’m sorry for any upset caused and hope you are happy with the refund arranged.
09-Mar-2013

Morasol Suites

  • Customer also reviewed:
  • Gran Canaria

very good service

No Comment
09-Mar-2013

Hesperia Lanzarote

  • Customer also reviewed:
  • Lanzarote

The transfer company had thought we were staying at a different hotel on both pickups .

Read more
I’m really sorry that you had some difficulties with your transfers and will ensure to pass your comments onto On the Beach transfers to try and avoid such confusion in the future.
09-Mar-2013

Club Praia D' Oura

  • Customer also reviewed:
  • Costa de Algarve

found the website a little frustrating but got there in the end

No Comment
08-Mar-2013

Solana Hotel

  • Customer also reviewed:
  • Malta

Everything was easy to sort out and ran smoothly all the way.

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No Comment
08-Mar-2013

Flight Only

Excellent price it beat the airlines prices

No Comment
08-Mar-2013

Oceano

  • Customer also reviewed:
  • Lanzarote

As ever very good service

No Comment
08-Mar-2013

Catalonia Punta del Rey

  • Customer also reviewed:
  • Tenerife

Very simple website, very straightforward, very simple to use. What you see is what you pay.

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No Comment
08-Mar-2013

Sol Lanzarote

  • Customer also reviewed:
  • Lanzarote

The additional charge to pay by credit card was extremely high.

No Comment
08-Mar-2013

Blue Star

  • Customer also reviewed:
  • Gran Canaria

Value for money

No Comment
08-Mar-2013

Laguna Park II

  • Customer also reviewed:
  • Tenerife

very good on the price

No Comment
08-Mar-2013

Sultan Garden Resort

  • Customer also reviewed:
  • Sharm El Sheikh

the lady that recommended the resort was spot on!

No Comment
08-Mar-2013

Tamaimo Tropical

  • Customer also reviewed:
  • Tenerife

good service and kept updated

No Comment
08-Mar-2013

H10 Lanzarote Garden

  • Customer also reviewed:
  • Lanzarote

On the beach are a great company to book through. They kept us updated and even sent a text on the day of departure wishing us a nice holiday.

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No Comment
08-Mar-2013

GR Solaris Cancun

  • Customer also reviewed:
  • Riviera Maya

Excellent hotel, good staff who intereact, good choice of food and entertainment was great

No Comment
08-Mar-2013

Cyprotel Poseidonia Beach Hotel

  • Customer also reviewed:
  • Cyprus

On the beach gave an excellent service. I made my booking online without any problems. I will definitely use on the beach again.

Read more
No Comment
08-Mar-2013

Aqua Mar

  • Customer also reviewed:
  • Costa de Algarve

Quick and easy to use.

No Comment
08-Mar-2013

Castle Harbour

  • Customer also reviewed:
  • Tenerife

Easy to use but I think messages and APIS requirements need to be flagged up and notified to clients

No Comment
08-Mar-2013

Mansion de Nazaret

  • Customer also reviewed:
  • Lanzarote

Very good service, no complaints at all

No Comment
08-Mar-2013

Laguna Park II

  • Customer also reviewed:
  • Tenerife

All went very smoothly despite some booking and downloading issues.

Read more
Thank you for your feedback. I'm sorry you had issues with some of our paperwork. I hope that despite the disappointment you have expressed there were many aspects of the holiday which you found enjoyable.
08-Mar-2013

Aqua Blu Sharm

  • Customer also reviewed:
  • Egypt

all went well

No Comment
08-Mar-2013

HOTEL LAS ARENAS

  • Customer also reviewed:
  • Majorca

Very good

No Comment
08-Mar-2013

Hotel La Siesta

  • Customer also reviewed:
  • Tenerife

from start to finish no problems , all went very well.

No Comment
08-Mar-2013

Las Floritas

  • Customer also reviewed:
  • Tenerife

Given all relevant details/info as and when required,so pleased with the service provided.

No Comment
08-Mar-2013

Flight Only

excellent reliable service evertime i use on the beach

No Comment
08-Mar-2013

Iberotel Club Fanara

  • Customer also reviewed:
  • Sharm El Sheikh

Excellent service!

No Comment
08-Mar-2013

Tropical Park Aparthotel

  • Customer also reviewed:
  • Tenerife

good

No Comment
08-Mar-2013

Sol Morro Mar

  • Customer also reviewed:
  • Lanzarote

ok just expensive to call them with any queries always kept waiting so prices of calls to high

No Comment
08-Mar-2013

Galeon Playa

  • Customer also reviewed:
  • Lanzarote

Effective service. Ryan air internet service extremely poor.

No Comment
08-Mar-2013

Hacienda del Sol

  • Customer also reviewed:
  • Tenerife

Very good will use the company again

No Comment
08-Mar-2013

Aqua Blu Hotel

  • Customer also reviewed:
  • Sharm El Sheikh

Didn't like charges on top

No Comment
08-Mar-2013

Delta Sharm Resort

  • Customer also reviewed:
  • Sharm El Sheikh
Latest

was great and helpful


08-Mar-2013
really nice service and all my holiday was amazing apart from the return flight with monarch which we had to land in Venice Italy to put some fuel then go to Birmingham and the flight took nearly 8 hours and i had small baby so was bit stress and long flight for me

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No Comment
08-Mar-2013

Flight Only

Pity that to get Ryanair`s boarding passes I had to make 2 visits. Good forewarnings from your co. and the combination deals looked attractive for the foture

No Comment
08-Mar-2013

Flight Only

Quick easy and painless booking. Low cost and quick to answer questions on line. Telephe calls answered promply no hanging on for an age. I will certainly use the site again.

No Comment
08-Mar-2013

Ramla Bay Resort

  • Customer also reviewed:
  • Malta

All went to plan

No Comment
08-Mar-2013

Novotel Sharm El Sheikh Beach

  • Customer also reviewed:
  • Sharm El Sheikh

very helpful in changing our hotel at the last minute as I had booked the wrong one.

No Comment
08-Mar-2013

Hilton Sharks Bay Resort

  • Customer also reviewed:
  • Sharm El Sheikh

Really easy to use and everything worked perfectly

No Comment
07-Mar-2013

Santa Rosa

  • Customer also reviewed:
  • Lanzarote

Very good service

No Comment
07-Mar-2013

Corbeta

  • Customer also reviewed:
  • Lanzarote

Very good service from booking to arriving at the resort. Our return flight was delayed 22 hours and the service we received from Ryanair at this time was quite poor, however this was not attributable to On the Beach.

Read more
No Comment
07-Mar-2013

Vista Flor

  • Customer also reviewed:
  • Gran Canaria

Unfortunately the website let me go through the booking process for a holiday that was no longer available, but were helpful on the phone when I wanted to sort this out.

Read more
Thank you for your comments. I was sorry to read that your initial order request was not available. We will certainly pass on your comments to the hotelier, so they are aware where improvements can be made.
07-Mar-2013

Bungalows Parque Bali

  • Customer also reviewed:
  • Gran Canaria

Very good and will use again

No Comment
07-Mar-2013

Fuengirola Beach

  • Customer also reviewed:
  • Costa Del Sol

Verywell kept informed

No Comment
07-Mar-2013

Santa Catarina

  • Customer also reviewed:
  • Madeira

it was my wife and i honeymoon and was the first time i have booked a holiday on line on the beach made everything very very easy
i think the company must be very proud of how they help there customers

Read more
No Comment
07-Mar-2013

Flight Only

charge levied was excessive

Read more
I’m sorry that you’re disappointed. We currently issue a percentage card surcharge for debit and credit cards:
- 2.95% for debit and credit cards for any online or automatic payments.
-1.95% for an initial payment, or payments made over the phone with a visa debit.
07-Mar-2013

Sol Lanzarote

  • Customer also reviewed:
  • Lanzarote

Very good web safe and responsible.

No Comment
07-Mar-2013

Bungalows Jardin Dorado

  • Customer also reviewed:
  • Gran Canaria

good

No Comment