Oceans Red Sea Reviews

Consumer ratings of Oceans Red Sea

Feedback for www.oceansredsea.com/ has been compiled from209 Customer Reviews

  • Feefo member since
  • 17/02/2012
  • Oceans Red Sea offers all-inclusive boat excursions in all the popular Red Sea resorts.

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Reviews

DateServiceRatingCustomer ReviewReply from www.oceansredsea.com/
16-May

Oceans Experience in Marsa Alam

Had a fantastic time on our trip with oceans. Saw some beautiful sights including dolphins, turtles, sting rays and a 'sea cow'. Plus hundreds of beautifully coloured fish.

The guide and crew were all brilliant and really knew their stuff. They were very friendly and a good time was had by all on board!

Would definitely go again when we return to Egypt!

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No Comment
15-May

Oceans Experience in Hurghada

Great day out. We did it last year and did it again this year. The dolphins made the day. Thanks to all the team.

No Comment
10-May

Oceans Experience in Marsa Alam

Brilliant day out. Experienced and very helpful staff, issues of safety well addressed accommodating all levels of abilities. The boat was very comfortable and beautiful, the food was well prepared, presented and tasted great!
The camera man 'Smile' captured the day and the video, (which we bought ) FABULOUS!! Very professionally produced and personal to 'our' trip. We will share this with all our friends!
The best boat trip we have ever been on!
Thank you
The Toogood family

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10-May

Oceans Experience in Marsa Alam

A well run trip. Professional, helpful and friendly staff. We saw lots of fish, turtles and a Dugong - a very successful trip. Thank you.

No Comment
01-May-2013

Oceans Experience in Hurghada

Overall a good service. However one crew member A young Egyptian diver who did the video shoot of the day upset my daughter . She told me when we got back to the cruise he was pestering her and made her feel uncomfortable . he was the only one who went in the water with the divemaster . Find him and sack him !!

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Thank you for taking the time to post your feedback. I am glad that your overall experience with Oceans Red Sea was a good one but I am obviously concerned about the comments you made about the videographer. We take these situations very seriously and I would be grateful if you would contact me directly so we can discuss this further at feedback@oceansredsea.com The Oceans team hopes your daughter managed to enjoy some of the beauty of the Red Sea and that the incident did not totally spoil her day. Please assure her we will look into this and take the necessary action to make sure it does not happen again. I look forward to hearing from you directly. Regards Shaun, Hurghada Dive Centre/Oceans Red Sea Manager
25-Apr-2013

Oceans Experience in Marsa Alam

This is the 4th Oceans classic trip we have done from Marsa Alam. There were only 8 people on the trip,so plenty of room. Steena(Stina),was in charge of the day,and was very friendly and very informative about what we were likely to see.We saw three turtles,and amazingly,the dugong,which is the 3rd time in 4 trips we have seen him,felt very privileged. The crew were friendly,and very attentive,and had a good sense of humour.As always,a great lunch was provided,as we're I.D. Cards,and snorkelling equipment available if needed.All in all,a great day out. Terry and Belinda.

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No Comment
25-Apr-2013

Oceans Experience in Marsa Alam

Excellent experience with this company, can't think of a single bad thing to say, well worth the money.

No Comment
19-Apr-2013

Oceans Experience in Marsa Alam

Highly recommend this trip - highlight of our holiday in Marsa Alam. We went on the Oceans Red Sea trip from Port Ghalib, Marsa Alam. Family of 4,with two kids aged 9 and 12 who had not snorkelled much before. The 20 minute boat ride to the bay was lovely on the luxury cruiser. Knowledgeable & friendly staff help with the equipment. The bay itself is shallow - so ideal for first timers at snorkelling and any kids a little afraid of deep water. Would be a perfect place to do a try dive - next time we will do that! The coral reef is beautiful with lots of fish & corals and little inlets to swim into. There is a deeper section at the mouth of the bay. Our only complaint is that we would have liked to have been there longer as we all really enjoyed it! We bought the DVD that the onboard cameraman shot and its a lovely souvenir of the trip. Remember to smile at the camera so you are on film if you want to buy it! Thanks to Bernie, Smile and Corinne.

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Hi and thanks for writing such a fantastic and detailed review about your trip here with us in Marsa Alam. Our Oceans Classic trip is ideal for families as you found out and we are glad that you all had a great time on the trip. Unfortunately time does go quite quick when you are on the Oceans Classic trip as it is a half day trip set in the middle of the day. I will pass on your thanks to the crew and the staff from your trip. We look forward to seeing you again on another one of our Oceans trips and next time maybe even a try dive next time. Tracy

Luke & Tracy,
Management & Operation, Oceans Red Sea
Marsa Alam
19-Apr-2013

Oceans Experience in Marsa Alam

it was a really beautiful day, the team was nice, the reef were beautiful, the food excleent. I really enjoy to join to your excursion!

No Comment
15-Apr-2013

Oceans Experience in Hurghada

Very well organised, and very patient with the beginners. Enjoyed the whole day including the food. The staff were friendly, good fun and were quick to point out the various fish we were looking at.

No Comment
15-Apr-2013

Oceans Experience in Marsa Alam

very professional,excellent service,value for money.
great day out for all the family

No Comment
14-Apr-2013

Oceans Experience in Marsa Alam

A great Company with top class staff who look after you to ensure you have a good experience and an enjoyable day out. They go out of their way to ensure you see the sealife, especially turtles and the dugong. Food on board an immaculate and exceptionally comfortable boat was really good with bottled soft drinks and tea / coffee on tap. Definitely a trip to book if you are in Marsa Alam.

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Hi and thanks for taking the time to write a review, and giving our excursion top rating! I will pass your comments on to our staff who looked after you on the day. Great to hear you had a fantastic day and saw our beautiful turtles and the wonderful marine life in the Red Sea and also got the chance to see our Dugong aswell. Tracy :)

Luke & Tracy,
Management & Operation, Oceans Red Sea
Marsa Alam
12-Apr-2013

Oceans Experience in Marsa Alam

Great time had by all. Thank you for making my little girls birthday very special.

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Hi and thank you for writing a review and giving us the top rating. Sounds like your daughter had a birthday to remember. Tracy :)

Luke & Tracy,
Management & Operation, Oceans Red Sea
Marsa Alam
12-Apr-2013

Oceans Experience in Marsa Alam

Great Day Out Very Knowledgable Crew and Staff who would do anything to enhance your Trip.Bernie the Scuba Guide was friendly and welcoming and the food and drink was of great quality and real bottles of Coca Cola Thanks for an enjoyable trip

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Hi and thank you for taking the time to review our excursion. I will pass on your kind comments to the crew on the boats and also to Bernie. I am always amazed about what they manage to cook in those tiny kitchens, and Coca Cola from a glass bottle always tastes better. Hope to see you again soon on another Oceans Red Sea trip in Egypt, Tracy :)

Luke & Tracy,
Management & Operation, Oceans Red Sea
Marsa Alam
11-Apr-2013

Oceans Experience in Hurghada

Very professional!
Concise but essential information delivered loudly and clearly.
Equipment good. Boat clean.
Friendly staff with sense of humour.
A great day's snorkelling (and food.)

No Comment
10-Apr-2013

Oceans Experience in Hurghada

It was very professional

No Comment
10-Apr-2013

Oceans Experience in Hurghada

The team were fab, very friendly, helpful and health and safety was a top priority for these guys, we felt very safe and well looked after. The boat was large enough for all guests to spread out and sunbathe . Lunch was super, very tasty and plenty of it. We would highly recommend this trip, magical :)

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10-Apr-2013

Oceans Experience in Hurghada

Experienced diver (400+ recorded dives) - Only on a one-day dive package while on a Red Sea cruise, but service was excellent. Good boat, friendly crew, superb food. Excellent dive guide with thorough briefing. 10/10 - highly recommended.

No Comment
07-Apr-2013

Oceans Experience in Hurghada

Best value day out all holiday, the snorkelling was amazing, the food was really good, Melanie, our host for the day was very knowledgeable on the local area, and Mohamed looked after the 8 year old with us, he could not swim, but by the end of the day, Mohamed had him in the water snorkelling with a float.
Great day out, thanks.

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06-Apr-2013

Oceans Experience in Marsa Alam

We did two try dives. Mine was fine - I have dived a lot before, albeit a long time ago. My partner is less experienced and we felt he was rushed and not given an opportunity to feel comfortable. He nearly decided to give up. Safety basics were not covered. It was me that had to ask what to do if we felt something was going wrong!

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we appreciate your comments. I'm disappointed that you did not feel secure completing the try dive on board, although I am glad that both you and your partner completed it in the end. I can understand that if you have done other SCUBA experiences elsewhere you may find that the information we give is not as detailed. Often the amount of information given on a given experience is tailored to the depth dived to and most importantly the number of participants per instructor. Our experience on the Oceans Classic trip really is a very safe and shallow try dive. Of course being twinned with a dive school (Emperor Divers) we have longer, deeper and more extensive diving offerings from Discover Scuba Diving to full certifications available but in order to allow as many guests as possible who wish to partake in the experience offered on the Oceans trip we keep it fairly simple, but safe. As you saw, even when you requested to dive together we did not allow it - the most important safety feature we put onto our try dives is always being 1 to 1 with a certified professional diver, so they always have contact with you and can immediately assist with any kind of problem. Also, we limit the experience to 3 metres which is enough to get the sensation of diving while still being at a very safe depth. We do brief the basics too, the importance of breathing, the sensations you may feel in your ears and some basic signals. I sympathise if these safety points were not stressed enough to you to enable you and your partner to feel fully secure, and I have talked to the guide in question about that. I welcome your comments though if you have some further questions, and you can contact me on manager.marsa@emeperordivers.com
Thanks again, and we hope to see you on another trip in the future. Best regards,

Luke & Tracy,
Management & Operation, Oceans Red Sea
Marsa Alam
05-Apr-2013

Oceans Experience in Hurghada

good day, the food was very different to what we like but I guess that is what the Egyptians eat, would have preferred some thing like an open sandwich.

No Comment
04-Apr-2013

Oceans Experience in Hurghada

Very well run and very professional. A good experience all round.

No Comment
29-Mar-2013

Oceans Experience in Marsa Alam

All the crew were excellent..they were all very friendly and couldn't do enough for you

No Comment
28-Mar-2013

Oceans Experience in Marsa Alam

One of, if not the best, snokling trips I've been on in terms of explaination and information provided. Nothing was too much trouble for the Guys and I felt very comfortable with them. A very professional team. One point I would make is this. It was very windy the day we went out and the trip back was quite 'bouncy'. I did not mind this and there was no unease amongst the fellow passengers. However, I don't remember any information being given about life jackets etc in the event of a catastrophy, unlikely but you never know.
Thanks again for a great day!

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Hi and thanks for the fantastic review and rating, it's great to be considered one of the best and we appreciate that. Regarding your last point, actually the location of life jackets should have been mentioned in your first briefing, rough weather or not. Rest assured they are all on board and under the seats upstairs, and along with all the flotation rings and vests we have for the snorkeling itself we are well covered for a very, very unlikely incident but it should be mentioned and I'll follow up with your guide from that day. See you again we hope, all the best,

Luke & Tracy,
Management & Operation, Oceans Red Sea
Marsa Alam
28-Mar-2013

Oceans Experience in Marsa Alam

very helpful as the weather was not great

made it a good day

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