OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 5253 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
06-Apr-2015

Aquila Bedside Table - Distressed Silver Grey

Service
Product

Service rating : Excellent delivery and information, and packaging was amazing, with little blanket socks made to measure the furniture!
Product: Well packaged, reasonably priced, small defect on one of the rear legs but barely visible so in good order.

No Comment
06-Apr-2015

Octagon Side Table - Small

Service
Product

Service rating : Friendly, fast and efficient.
Product: Glass was damaged on one of the table but a replacement was organised without issue.

No Comment
05-Apr-2015

Orb Table

Service
Product

Service rating : The only good thing was that you refunded quickly, although you still charged me for delivery.....of nothing!
Product: delivery men were unable to get into the apartment and had to take back. Ridiculous that this table comes without base and top able to be separated, and no warning that it comes as one piece. I wasted a day off work. Delivery men were v polite though

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No Comment
04-Apr-2015

Hera Lamp - Antique Grey

Service
Product

After three emails - numerous 'phone calls, but when I wrote to Chief Exec., my complaint and problem was dealt with rapidly, courteously and helpfully. The problem was resolved - it was the size of the bulb to fit this lamp that was not correctly indicated. The customer service originally when I emailed and telephoned and ignored was not good but thereafter excellent.

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No Comment
02-Apr-2015

Hopkirk Chest of Drawers - Distressed Blue

Service
Product

Service rating : The delivery was organised well but I would have liked a shorter slot as both halves of the day given went over my school pick up times and I can't be alone in that.
Product: Very nice item although there was a chunk of wood that had fallen off the leg. However, it wasn't cheap so I would expect it to be nice.

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No Comment
02-Apr-2015

100% Cotton Bed Valance Double - Off-White

Service
Product
Latest
Service
Product

Service rating : Very good service.
Product: Very good quality.

02-Apr-2015
Always been very happy with OKA

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No Comment
02-Apr-2015

Cobweb Lamp - Nickel

Service
Product

Only half the order arrived but oka quickly and courteously corrected the mistake.

No Comment
01-Apr-2015

Bubble Jug - Forest

  • Customer also reviewed:
  • Han Cabinet - Black
Service
Product

Service rating : Always very helpful. I had some problems with a couple of cushion covers recently, Luke in customer services, was brilliant in organising some replacements for me. Thank you.
Product: Really lovely, heavy, quality glass and stunning to look at. I've bought one in every colour. Very pleased with them!

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No Comment
01-Apr-2015

Faux Sweet Peas Bunch (52cmH)

  • Customer also reviewed:
  • Faux Bunch of Delphiniums - Multi
Service
Product

My flowers have not yet arrived. Would you check into the shipment. They were shipped on March 11th and should have arrived.
Thank you, Beatrice Guthrie

No Comment
01-Apr-2015

Pompidou Coffee Table - Large

Service
Product

Service rating : very helpful
Product: little too large

No Comment
01-Apr-2015

Camargue Chair - Burnt Oak

  • Customer also reviewed:
  • Campaign Desk - Vintage Oak
Service
Product

In-store and delivery staff were first class.

No Comment
01-Apr-2015

Lakor Planter (37cmDiax16cmH) - Ikat Design - Blue

  • Customer also reviewed:
  • Faux Fur Throw (150x200cm) - Rabbit
Service
Product

Service rating : Seems good, only really buy when there is an offer on as my budget struggles slightly with the prices.
Product: Absolutely love it and looks fantastic with peace lillies in it.

No Comment
01-Apr-2015

Arthur Dining Table - Burnt Oak

Service
Product

Service rating : This is the second time items have arrived wrongly manufactured or supplied with the wrong fixings. The response we then get from customer service to what in effect is a very unusual occurrence from a big high street name has not been apologetic enough or satisfactory on both occasions.
Product: Not built to correct height specified in catalogue so too high. Discount given but will still have to call in a joiner at significant expense and hassle to out right

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No Comment
01-Apr-2015

Huguenot Embroidered Duvet Cover - King (225x200cm) - White

  • Customer also reviewed:
  • Huguenot Embroidered Pillow Cases - Standard Pair (75x50cm) - White
  • Huguenot Plain Pillow Cases - Standard Pair (75x50cm) - White
  • etc.
Service
Product

Service rating : Goods were advertised in catalogue as "new" but when I went on line to buy them it said they were "SOLD OUT". So I rang to ask how they could be sold out so quickly and I was informed that they were not sold out - just hadn't arrived in stock yet. I asked the chap at customer service when they would be in stock. He did not know. I asked if he could send me an alert when they came into stock. He said "no" I would just have to keep checking back to see if the SOLD OUT had been revised to "in stock". Thought I should have better service than this.
Product: There is too big a gap between your choices of Good and Poor. There should be an "OK/acceptable/average"because I would not say these goods were "poor" but neither are they "Good". They are just "OK". Not poor quality but not great either. Make up is on the cheap side

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No Comment
01-Apr-2015

Pistol Grip Cutlery Table Knives - Set of Four

  • Customer also reviewed:
  • Pistol Grip Cutlery Dessert Knives - Set of Four
  • Pistol Grip Cutlery Table Spoons - Set of Four
  • etc.
Service
Product

Helpful as ever

No Comment
01-Apr-2015

Plain Velvet Cushion Cover (51cmSq) - Sea Blue

  • Customer also reviewed:
  • Plain Velvet Cushion Cover (51cmSq) - Crimson Red
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

Service rating : Would be delighted to deco mend this service.
Product: Beautiful quality and lovely colour

No Comment
01-Apr-2015

Bird Paintings - Set of Twelve

Service
Product

Service rating : Delivery took a little while but was free. I was kept informed and the parcel arrived exactly on time. Friendly, helpful service. Delivery men unpacked the pictures so I could check they were not damaged and removed all the packaging.
Product: I love this set of paintings. Classic with a modern twist in the slightly industrial looking frames. They look great in my sitting room. Very versatile as they can be hung in different groupings. Would suit many different styles of interior or colour schemes. Purchased in the sale so were excellent value.

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No Comment
01-Apr-2015

Campaign Desk - Vintage Oak

Service
Product

Service rating : Excellent communication throughout the order and delivery service. The delivery was superb too. I cannot praise this experience highly enough.
Product: I love this desk. It's beautiful, stylish and fit for purpose. Some customers have said they are not keen on the colour, but I love it. It's like a French Grey (Farrow and Ball kind of colour). The main work area of the desk does pull out too to extend the working area - this is not mentioned in the description and it is very useful. I posted a picture of the desk on Facebook and LOTS of people commented on how lovely it looked in the room and also asked from where I purchased it. I am very, very happy indeed with this purchase and the delivery was superb - great, friendly chaps who looked after the desk until it was placed in the room. Thank you, Oka - I shall be back!!!!

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No Comment
01-Apr-2015

Sash Mirror (95x130cmH)

Service
Product

The staff in Broadway, where I collected my mirror, were very helpful and pleasant.

No Comment
01-Apr-2015

Duck Egg Plate (28cmDia)

  • Customer also reviewed:
  • Duck Egg Dessert Plate (23cmDia)
  • Duck Egg Bowl (18cmDia)
Service
Product

Service rating : No problems.
Product: The plate is lovely - the packaging is overly excessive!!! I wish there was a small side plate (about 15cm in diameter) in this collection, then the set would be complete.

No Comment
01-Apr-2015

100% Cotton Headboard Slip Cover King - Off-White

Service
Product

Very quick and could track delivery

No Comment
01-Apr-2015

Fitzwilliam Throw (140x180cm)

  • Customer also reviewed:
  • Serge Armchair - Whippet Grey
Service
Product

Service rating : I haven't been in touch but in terms of prompt delivery no quibbles.
Product: As described, no flaws eVident, value for money

No Comment
01-Apr-2015

Madura Silk Lampshade (41cmDiax27cmH) - Red

Service
Product

Service rating : Very helpful.
Product: Lovely quality shade. Only downside is that with a 60 watt bulb (recommended by OKA ) it isn't very bright.

No Comment
01-Apr-2015

Faux Fur Throw (150x200cm) - Ermine

Service
Product

Service rating : Happy with the service.
Product: Good quality

No Comment
01-Apr-2015

Camargue Chair - Weathered Oak

Service
Product

Service rating : ordered a chair and desk. The chair came quite promptly but desk was much later.
Delivery company polite.
Product: Thought the chair would match the campaign desk, as in brochure, but it is actually lighter in colour.

No Comment