OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 3903 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
07-Aug

The Mullion Cushion Cover (51cmSq)

  • Customer also reviewed:
  • Bamboo Echo Chair Cover - Duck Egg
  • Echo Dining Chair - Dark Wood Legs
  • etc.
Service
Product

Can't be faulted

No Comment
05-Aug

Town Table - Bay

Service
Product

Still waiting for it to be delivered as dates specified, as we work, have not been suitable. Have requested a specific date but told they cannot guarantee that and have consequently turned down several dates hoping the one I want comes up. Not great.

No Comment
05-Aug

Stonewashed Linen Napkins Set of 4 - Raspberry

Service
Product

Service rating : rang to speak to an advisor - the gentleman was very short in tone and rude!
Product: colour was lovely and boxed was nice, however moved around in the box

No Comment
05-Aug

Repton Desk - Weathered Oak

Service
Product

Service rating : Delivery time very convenient
Product: Just what I had been looking for, but you do not have a suitable chair for the desk?

No Comment
05-Aug

Orleans Chest Of Drawers - Weathered Oak

Service
Product

Service rating : I have given my feedback to store where products ordered, froxfield
Product: Drawers take a bit of moving around to get open, first one delivered was broken

No Comment
04-Aug

Piero Console - Antique White and Gold

  • Customer also reviewed:
  • Wentworth Velvet 2.5-Seater Sofa - Damson
  • Kildare Mirror - Stained Wood
Service
Product
Latest
Service
Product

I was told that these goods would be assembled on delivery - there weren't. I have still to find someone who can undo the packaging, put the goods in place and assemble. Once I have managed to do this, I can comment on the quality of the items. Bit disappointed as this will cost me extra money as I cannot move the sofa's and am useless at assembly.

07-Aug-2014
Just like to add that within hours of leaving comment, my furniture had been unpacked and assembled and flowers delivered for hassle - excellent reaction time, well done. Thank you.

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No Comment
02-Aug-2014

'Legume' Napkins Set of Six (50x50cm)

Service
Product

Service rating : Prompt delivery.
Product: Very attractive. Excess packaging (box).

No Comment
02-Aug-2014

Saltire TV Stand - Ebony Brown

Service
Product

Service rating : OKA customer service - not much to do with them. Delivery on the other hand was difficult to sort out!
Product: Generally good quality, but a few spots where things are not quite perfect. (Veneer finish patchy etc)

No Comment
02-Aug-2014

Nailsea Wine Glasses Small - Set of Six

  • Customer also reviewed:
  • Nailsea Wine Glasses Large - Set of Six
  • Rosendal Chest of Drawers - Distressed Slate
  • etc.
Service
Product

Service rating : Good in replacing faulty goods
Product: Wish they were a bit bigger

No Comment
01-Aug-2014

24 Piece Cutlery Set - Ivory

  • Customer also reviewed:
  • Potted Faux Cymbidium Orchid - Deep Red
Service
Product

Service rating : you are very professional & helpful
Product: looks smart & easy to keep clean

No Comment
01-Aug-2014

Camargue Chair - Linen Grey

Service
Product

Service rating : Always friendly and helpful staff when contacted. Delivery and packing excellent.
Product: I have several of these now and am very pleased with them, although a cushion is essential for comfort.

No Comment
01-Aug-2014

Mock 'Croc' Leather Candle Holder - Raspberry

  • Customer also reviewed:
  • Faux Shagreen Boutique Tissue Box Holder - Taupe
Service
Product

Service rating : quickly dispatched , and well wrapped to prevent any damage during posting .
Product: lovely colour , all scented candles seem to fit into them well .

No Comment
01-Aug-2014

Saltire TV Console - Ebony Brown

Service
Product

Service rating : very good communication, fast delivery
Product: high quality and good workmanship.

No Comment
01-Aug-2014

Faux Shagreen Trunk Large - Taupe

Service
Product

Service rating : All the OKA team is always very professional and as helpful as they can be...
Product: Just a little suggestion - with the light colours, I would suggest hardware which is not flat black. I have actually modified it to put a patina on it which makes it more of a titanium grey. All preference though...

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No Comment
01-Aug-2014

Ananas Print Set of Three Box Files

Service
Product

Service rating : i haven't had the energy to pursue this. NB youve insisted that I rate something I haven't received, so the box ticked under this question is meaningless.
Product: the files were marked - all in the same place. disappointing, particularly since OKA's whole raison d'etre is about what things look like

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No Comment
31-Jul-2014

Saltire Two Bookcase Lichen Grey

Service
Product

helpful and very flexible . I like the returns policy

No Comment
31-Jul-2014

Large Pot (Narrow Top) AA Original - Dark Grey

Service
Product

very disappointed that the goods took more than a month to be delivered despite email being sent saying that the order has been processed and that delivery guys would be in touch weeks before actual contact was made.

No Comment
31-Jul-2014

Sorano Breakfast Cup & Saucer - White

Service
Product

Brilliant but a little over the top on packaging!!

No Comment
31-Jul-2014

Konya Rug (244x305cm)

Service
Product

Service rating : The lady was very nice but she misinformed me. She told me I could expect to pay 915 euros but ended up paying 1030 euros. I would appreciate to be contacted by you about this.
Product: I'm delighted with the rug but actually very disappointedn in the transaction itself. I wanted to buy it in Euros as I live in Paris but the online payment mechanism wasn't working. So I bought over the phone using a Euros credit card. The amount I was charged in GBP ended up costing me more than 100 Euros than I was told! So I wasn't happy.

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No Comment
30-Jul-2014

Set of Two Mirrored Prints - Landscape (Small)

Service
Product

fast delivery well packed

No Comment
30-Jul-2014

Plain Twisted Wine Glasses large - Set of 4

  • Customer also reviewed:
  • Sorano Flat Platter - Off White
  • Heraldic Cushion Cover (51cmSq) - Bronze
Service
Product

Good

No Comment
30-Jul-2014

Melanise Wine Glasses set of 6 - Onyx

  • Customer also reviewed:
  • Cabbage Jug
Service
Product

I would like to rate my console table I bought as well please

No Comment
30-Jul-2014

Faux Fur Pet Cushion Cover & Pad (80x60cm) - Leopard Print

Service
Product

friendly, helpful and efficient

No Comment
30-Jul-2014

Summer Garden Bunch - Multicoloured

Service
Product

Service rating : Very prompt service.
Product: A beautiful, realistic bunch of Summer flowers. The dahlias are particularly life-like.

No Comment
30-Jul-2014

Globe Artichoke - Large

Service
Product

Well packaged and delivered relatively quickly

No Comment