OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 4468 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
02-Dec-2014

Snowberry and Twig Wreath (56cmDia) -Natural/White

Service
Product

Service rating : Refund dealt with effectively.
Product: The white beads dropped off

No Comment
02-Dec-2014

Cotton Napkins Clam Shell Set of 4 - Mid Grey

  • Customer also reviewed:
  • Samsara Cushion Cover (51cmSq) - Duck Egg
Service
Product

Service rating : Ordered on line - easy
Product: Really good napkins - but I ordered them as a wedding present and they arrived in 2 completely different sized boxes (4 in each) - one nice box and one not so .

No Comment
02-Dec-2014

Plain Velvet Cushion Cover (51cmSq) - Gainsborough Grey

  • Customer also reviewed:
  • Plain Velvet Cushion Cover (60x35cm) - Teal
  • Duck Feather-Filled Cushion Pad (51cmSq)
  • etc.
Service
Product

Service rating : Custmoer service was excellent. The returns procedure was simple and collection of the parcel prompt.
Product: No problem with the quality but the colour was not the colour shown on the website. Hence the return.

No Comment
02-Dec-2014

Faux Box Wreath

Service
Product

Service rating : Was packed very well and delivery was prompt. Thank you
Product: Quite good . The colour was a bit flat ,I needed to enhance it a bit myself . it really needs a varying tone to look realistic . I got it with 25 % off so okay.

No Comment
02-Dec-2014

Faux Fur Throw (150x200cm) - Arctic Fox

Service
Product

Service rating : 10 out of 10 for customer care
Product: Good quality , prompt delivery

No Comment
02-Dec-2014

Plume 1 - Large Etched Panel (60x4x120)

  • Customer also reviewed:
  • Chinese Square Wooden Trunk - Shanghai Black
  • Persephone Lamp - Antique Grey
  • etc.
Service
Product

Service rating : overall good but still waiting for confirmation of returned items.
Product: returned

No Comment
02-Dec-2014

200ml Room Diffuser - Moroccan Garden

  • Customer also reviewed:
  • 200ml Room Diffuser Refill - Citrus Garden
Service
Product
Latest
Service
Product

Service rating : I emailed Oka about the Moroccan Garden diffuser and have received no answer.
Product: The smell is delicious but it is almost 1/3 gone after only two weeks.

02-Dec-2014
Service rating : They have not replied to my email.
Product: The smell is delicious but it is almost 1/3 gone after only two weeks.

Read more
No Comment
02-Dec-2014

Palau Silk Cushion Cover (51cmSq) - Red

  • Customer also reviewed:
  • Kamala Cushion Cover (51cmsq)
Service
Product

Service rating : efficent
Product: much thinner silk than I had expected and colour not very true to the picture..ie expensive for what it is

No Comment
02-Dec-2014

Faux Fur Throw (150x200cm) - Arctic Fox

Service
Product

Service rating : Service is excellent very polite and helpful if you ring about anything.
Product: I imp;y love it and it is so warm that in this mild weather I haven't needed it, but my 3 dachshunds love to sleep on it too.

No Comment
02-Dec-2014

Berber Lamp - Ochre

Service
Product

Service rating : The staff in the store helped me to choose the right lampshade and were very helpful.
Product: Perfect

No Comment
02-Dec-2014

Phula Cushion Cover (51cmSq)

Service
Product

Very happy

No Comment
02-Dec-2014

Pompidou Side Table - Large

Service
Product

I was surprised by the size of the package which only just fitted my estate car...I would not have been able to fit it into another car and would have had a wasted journey...sizes and weights of packages would be helpful on your site at the time of ordering.

No Comment
02-Dec-2014

Drum Shade Cotton (40cmDiax23cmH) - Off White

  • Customer also reviewed:
  • Beaded Tassel Tie - Deep Red
Service
Product

Service rating : Excellent as always. Fast delivery and well packaged
Product: Goes very well with the large Athena lamp.

No Comment
02-Dec-2014

The Avid Reader Bookends

  • Customer also reviewed:
  • Pinus Bookends
Service
Product

Service rating : Oka staff all seem to be very friendly and professional. We have made a number of purchases recently from Broadway and Abingdon. One faulty item is being replaced currently awaiting delivery. Did leave one message about this on the voicemail at Broadway and were a bit surprised when no one returned our call. Spoke the manager Justin who quickly sorted things out.
Product: Minor purchase but unusual and fun

Read more
No Comment
02-Dec-2014

Pleated Linen Shade (45cmDiax31cmH) - Natural

  • Customer also reviewed:
  • Isphahan Lamp - Iznik
Service
Product

Service rating : Never falters
Product: Serves the purpose

No Comment
02-Dec-2014

Rectangular Shade Linen (45cmx24cmH)- Nat Linen

  • Customer also reviewed:
  • Vignola Lamp (23x12x41cmH) - Crystal
Service
Product

Delivery was good and notified 1/2 before due.

No Comment
02-Dec-2014

Isphahan Cylindrical Tankard - Nicea

Service
Product

Service rating : So reliable.
Product: Just as expected. Perfect.

No Comment
02-Dec-2014

Sanganeeri Lamp - Sea Blue

Service
Product

Not so much the customer service but the lamp was delivered weeks after the promised date and so was too late to use as a wedding gift - the reason I originally bought it

No Comment
01-Dec-2014

Ashmolean Shelf Tall Narrow (55x28x219cmH) - Undercoat

Service
Product

Good design and well made. Quite a lot of painting for us to do.

No Comment
01-Dec-2014

Ananas Print Set of Three Box Files

  • Customer also reviewed:
  • Samsara Print Set of Three Box Files - Indigo
  • Faux Shagreen Print Set of 3 Box Files - Turquoise
  • etc.
Service
Product

Everything was perfect

No Comment
30-Nov-2014

Manon 2-Seater Sofa (with Skirt) - Ticking Stripe

Service
Product

Service rating : Following our changing delivery date, after one reminder, the delivery was made immediately.
Delivery men helpful and pleasant.
Product: Slightly different colour to that shown on screen but ok.

No Comment
29-Nov-2014

Cotton Cushion Cover with Piping - Oatmeal

  • Customer also reviewed:
  • Duck Feather Cushion Pad for Camargue Chair
Service
Product

Very efficient.

No Comment
29-Nov-2014

Horn Lamp - Polished Nickel

  • Customer also reviewed:
  • Pleated Linen Shade (40cmDiax27.5cmH) - Natural
  • Pleated Linen Shade (45cmDiax31cmH) - Natural
Service
Product

Very helpful online service, and excellent delivery and return service

No Comment
29-Nov-2014

Faux Fur Throw Persian Leopard (180x200cm) - Red Fleece Border/Back

Service
Product

Service rating : Prompt delivery
Product: Great purchase - looks very expensive

No Comment
29-Nov-2014

Isphahan Lamp - Iznik

Service
Product

Service rating : V GOOD
Product: V GOOD

No Comment