OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 4720 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
12-Jan-2015

Nailsea Wine Glasses Large - Set of Six

  • Customer also reviewed:
  • Wooden Column Lamp - Cream
  • Drum Shade Cotton (30cmDiax17cmH) - Off White
Service
Product

Always helpful and responsive

No Comment
12-Jan-2015

Bey Large Plate

Service
Product

Service rating : Communication is excellent, delivery could be a little bit faster. The only thing I had a problem with when I was adding more products to a current order over the phone and they were not included when it arrived. However, it was sorted and held very professionally and I received the missing products the next day.
Product: love the designs/styles of your products.

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No Comment
12-Jan-2015

Halong Milk Jug

  • Customer also reviewed:
  • Bey Large Plate
Service
Product

Service rating : MY ORDER ARRIVED VERY QUICKLY AND PACKED VERY VERY WELL, I HAD A BIT OF A JOB GETTING RID OF ALL THE HUGE AMOUNT OF BUBBLE WRAP, BUT I ENJOYED A LARGE G+T AND THEN 'POPPING' AS MUCH AS I COULD, WOULD BE GREAT IF YOU HAD CHILDREN TO HELP.
Product: IT IS JUST AS SHOWN IN THE PICTURE AND I COULD NOT RESIST BUYING IT, EXCELLENT VALUE AND LOOKS LOVELY IN THE KITCHEN FILLED WITH FLOWERS.

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No Comment
12-Jan-2015

Tumbling Vase

Service
Product

Service rating : Excellent service
Product: Exactly what I expected

No Comment
12-Jan-2015

Avignon Console Large - Weathered Oak

Service
Product

Service rating : Very accommodating, pleasure to deal with.
Product: Love it .......... It has transformed our hallway!!

No Comment
12-Jan-2015

Faux Shagreen Boutique Tissue Box Holder - Jade

  • Customer also reviewed:
  • Verdigris Chinese Bowl - Grey
Service
Product

Really pleased with my order and the quick delivery.

No Comment
11-Jan-2015

Pompidou Side Table - Large

  • Customer also reviewed:
  • Empire Shade Linen (46cmDia) - Natural Linen
Service
Product

Service rating : When she has put the totally wrong size shade on the base which looked ridiculous, I suggested that there may be someone else who knew more about lighting - She told m to 'calm down'.
I clearly gave her the measurements I had available for two side tables - but a dozen or more times she recommended totally inappropriate products that bore no relation to the space available. She just didn't listen and kept on and on suggesting sizes that wouldn't fit.
Product: The whole shopping trip was a disaster for me. I spent about £650 and felt miserable about the whole experience. So much so that I didn't even open the boxes until weeks after and only when I had to when guests were arriving. I just love your product range and will continue to shop with you - but only when I can purchase what I know I want. This is the second disastrous experience from OKA - I will never come to you again for design help. The tables look dreadful

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No Comment
11-Jan-2015

Ridged Tumblers Set of Six - Blue

Service
Product

Service is always immaculate, love the shopping experience there, my favourite interior deisgn shop!

No Comment
10-Jan-2015

Knot Fireguard - Antique Brown

Service
Product

Service rating : Excellent, was able to speak to an advisor on the online chat facility.
Product: Beautiful fire guard, looks lovely in lounge, however the measurements on the website are incorrect. Also, the colour description needs to be more accurate.

No Comment
10-Jan-2015

Bolster Dog Bed - Large - Faux Fur 'Leopard'

Service
Product

Service rating : Excellent service from your customer service. Very easy to return an item and to re-order a different item. Staff are always patient and polite.
Product: I would have given an excellent if the dog bed had a removable cover for ease of washing. Toby loves his bed.

No Comment
10-Jan-2015

Artemis Lamp - Black

  • Customer also reviewed:
  • Empire Shade Linen (46cmDia) - Natural Linen
  • Palau Silk Cushion Cover (51cmSq) - Red
  • etc.
Service
Product

Service rating : No answer at first. No call back. Items are good but helpful advice ( like shade supports included and remove plastic ring would be a help.
Product: Difficult to find shade support in box went mad trying to order shade support. Need a note saying its in box I wasted a lot of time which was annoying because I assumed it was not supplied with lamp base. This made me cross because item is excellent but it's not at all clear

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No Comment
10-Jan-2015

Drum Shade Cotton (40cmDiax23cmH) - Off White

Service
Product

I have never before dealt with a firm which seems to be completely incapable of shipping an order correctly. But I have now!

No Comment
09-Jan-2015

Marrakech Plate

Service
Product

Service rating : I failed to tell my in-laws it was being delivered so they sent it back. It was redespatched out again immediately. My mistake but they fixed it right away.
Product: Beautiful - mu aunt loves it. I might have to purchase one myself.

No Comment
09-Jan-2015

Faux Shagreen Wastepaper Bin - Taupe

  • Customer also reviewed:
  • Gustavian Sofa Side Table (48x25x59cmH) - Rubbed Black
  • Cubist Bedside Table - Ebony/Brown
  • etc.
Service
Product

Very quick delivery, even in Belgium! Personal service from Annabel, one of the ladies at Customer Service!!!

No Comment
09-Jan-2015

Plain Velvet Cushion Cover (51cmSq) - Gainsborough Blue

  • Customer also reviewed:
  • Plain Velvet Cushion Cover (51cmSq) - Porridge
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

Service rating : Delivery was amazing - arrived 2 days early!
Product: Very beautifully made cushion covers. Definitely worth paying the extra money to get the quality.

No Comment
09-Jan-2015

Tuileries Topiary Tree - Ball

Service
Product

Service rating : Good
Product: Good

No Comment
09-Jan-2015

Standard Double Bed with Drawers

Service
Product

Service rating : Thanks Penny - look forward to getting my bed as soon as I find a flat.
Product: I haven't received it yet.

No Comment
09-Jan-2015

Marrakech Plate

Service
Product

Service rating : I will let you know depending on response to above.
Thanks
Product: Plate has poor smudged print.
Can you please send pre paid envelope for return

No Comment
08-Jan-2015

Faux 'Mohair' Throw - Faded Blue

Service
Product

Service rating : Prompt dispatch, delivery delayed by ship2me.
Product: Lovely product, very pleased with quality

No Comment
07-Jan-2015

Lara Ottoman - Natural Linen

Service
Product

Service rating : Had to contact customer service myself in order to find out what was going on with my order, was told I would be contacted shortly (maximum the first week of January.) It is now the 7th of Jan, and have heard absolutely nothing. Ridiculous.
Product: Haven't recieved yet!

No Comment
07-Jan-2015

Faux Cherry Blossom Stem (113cmH) - Pale Pink

Service
Product

Service rating : You were very helpful and your staff were a delight to deal with. 10/10
Product: I bought it for a friend, but I really liked it so I kept it for myself.
I own an 18th Century Japanese Vase and the blossom looks perfect in it.
I did have to cut the stem a bit though to make it fit the vase.

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No Comment
07-Jan-2015

Plain Velvet Cushion Cover (60x35cm) - Renoir Blue

  • Customer also reviewed:
  • Plain Linen Cushion Cover (51cmSq) - Turquoise
  • Duck Feather-Filled Cushion Pad (51cmSq)
  • etc.
Service
Product

Service rating : Ok
Product: Need to return this as colour not right. Colour on website is brighter, probably due to photo lighting

No Comment
07-Jan-2015

Faux Pittosporum Large - Green

  • Customer also reviewed:
  • Faux Berry Stem (92cmH) - White
  • 'Rose Hip' Stem - Red
Service
Product

The faux flowers are a bit over packaged as they're not fragile.

No Comment
07-Jan-2015

Tatiana Cushion Cover- Ruby/Graphite Print(51cmSq)

  • Customer also reviewed:
  • Tatiana Cushion Cover (51cmSq) - Ruby/Gold Print
Service
Product

Service rating : Items delivered on time and fully met my expectations
Product: Very nice cushion cover

No Comment
07-Jan-2015

Faux Shagreen Frame Small - Jade

Service
Product

Service rating : Service was excellent. Customer services person was efficient and personable during our exchange.
Product: Product excellent quality but the colour did not suit.

No Comment