OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 3784 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
14-Jul

Florya Mugs - Set of Four

Service
Product

Service rating : No problems to report. Would purchase from them again.
Product: Love the mugs. They are so different from the usual!!

No Comment
14-Jul

King Akbar Voile Blanket Cover -Taupe

  • Customer also reviewed:
  • Plain Linen Cushion Cover (60x35cm) - Eau de Nil
Service
Product

Service rating : Very pleasant and helpful when calling to arrange a return.
Product: Lovely design. It really is a voile, will not provide any warmth but looks lovely. Also just a btw, there are 2 seams running the length and because the fabric is sheer they are noticeable.

No Comment
14-Jul

Pompidou Side Table - Small

Service
Product

Service rating : Visited shop in Harrogate and found very friendly and helpful
Product: Am so pleased I immediately ordered another

No Comment
14-Jul

Cabbage Jug

Service
Product

Service rating : Website is easy to manage, and emails regarding delivery and status of order was just right.
Product: Beautifully finished, sturdy pottery and dish washer proof, just what we needed.

No Comment
14-Jul

Beauvais Bedside Table - Dove Grey

Service
Product

Service rating : If I get my refund, it will be excellent.
Product: Very disappointed to find my bedside tables in your sale next day.
Mr Porter gives you the difference when this happens. Do you?

No Comment
14-Jul

Marco Mirror (60x90cmH) - Taupe

Service
Product

Service rating : always reliable
Product: you get what you pay for

No Comment
14-Jul

Mermaid Jug - White

  • Customer also reviewed:
  • Chinaman Lamp & Shade
  • Picardie Cushion
Service
Product

Service rating : Helpful as always.
Product: Beautiful ornamental jug.

No Comment
14-Jul

Pompidou Desk - Small

Service
Product

Service rating : there was a 4-6 week dealy in delivery so they didnt charge for delivery - thats good. Odd that the desk is not on the website.
Product: Odd that the desk is not on the website. although the glass had a scratch

No Comment
13-Jul-2014

Chinoiserie Planter

Service
Product

Service rating : Efficient and pleasant. It would be helpful if the website explained the process for sending items to Channel Islands; it's straightforward but not via the website. The OKA office and I sorted it out by phone, but it has meant a long delay in getting the planter because the Post Office wouldn't deliver, it is eventually coming via a different carrier.
Product: Still waiting for it to arrive; I am having several items sent in one package and one item not back in stock until later.

Read more
No Comment
12-Jul-2014

Cotton Cushion Cover w/ith Piping - Oatmeal

Service
Product

Brilliant! Fabulous service - I had some help from the team advising re VAT for Switzerland - top top top - professional, responsive and engaged! We will be back

No Comment
12-Jul-2014

Guilloche Cushion Cover (51cmSq) - Plum

  • Customer also reviewed:
  • Glass Hurricane Lamp/Vase - Large
Service
Product

Service rating : Arrived quickly and well-packaged
Product: These are beautiful cushion covers and suit a variety of rooms in my house - definitely recommend

No Comment
12-Jul-2014

£20 Gift Voucher

  • Customer also reviewed:
  • £50 Gift Voucher
Service
Product

Service rating : Rubbish
Product: See below

No Comment
12-Jul-2014

Faux Ranunculus Flowers Bunch - Multi-Coloured

  • Customer also reviewed:
  • Delphiniums Bunch Mixed - Blue
Service
Product

Service rating : I phoned, (30 June 7pm) as advised on invoice, before I returned them but wasn't informed I could return them free of charge. I paid for a signed courier. They were returned and delivered / signed for on the 3 July (10.27am) and I have still not received a refund; it is now the 12 July. I phoned yesterday and provided the parcel tracking number. The girl said she would look into it and phone me back - she never did. I had to phone again this morning. The lady today
said she could not authorise refunds and there was no one who could - it will have to wait until next Monday 14 July to be looked into. I consider this to be very poor amateurish customer service and would think twice about buying from OKA again.
Product: I thought the colours and the fabric did not look like real flowers - they really looked artificial.

Read more
No Comment
12-Jul-2014

Schiap Plate - Large

Service
Product

Very efficient and speedy delivery.

No Comment
11-Jul-2014

Mykonos Urn - Small

Service
Product

Service rating : Has improved.
Product: It's good to see and buy items from your catalogue.
Very good different products.

No Comment
11-Jul-2014

Baedekar Office Chair - Tobacco Brown

  • Customer also reviewed:
  • Chinon Desk - Antique Oak
Service
Product

Speed of delivery far exceeded my expectations

No Comment
11-Jul-2014

Orb Table

Service
Product

Service rating : Delivery service terrible.
Product: The table was not as described.

No Comment
10-Jul-2014

Lantau Side Table Small - Taupe

Service
Product

Service rating : Brilliant service, efficient quick and professional - best online/phone retail experience
Product: gorgeous product, I am so happy with it

No Comment
10-Jul-2014

Wide Woven Stripe CushCvr(51cmSq)OffWhite/PalePink

  • Customer also reviewed:
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

I'm happy with the product and service.

No Comment
10-Jul-2014

Luccombe Ottoman - Light Grey

  • Customer also reviewed:
  • Luccombe Corner Unit - Light Grey
  • Luccombe Armless Chair - Light Grey
Service
Product

Patrick at the Godstone store was a star! Couldn't have been more helpful.

No Comment
09-Jul-2014

Drum Shade Cotton (40cmDia23cmH) - White

Service
Product

Only dealt with Customer Service when I called to find out when my lampshade was going to arrive as it had been a few weeks and I had forgotten when it was. The lampshade was out of stock for quite a while, but worth the wait.

No Comment
09-Jul-2014

Kyoto Console - Ebony/Brown

Service
Product

My very favourite shop and website. Staff always very pleasant and helpful. I wish the brochures and website would let us know when things are about to be discontinued.instead of just not appearing in the next brochure.

No Comment
09-Jul-2014

Finial Lidded Pot - Small

  • Customer also reviewed:
  • Faux Plant Oregano
Service
Product

Service rating : The shipping took forever and the goods arrived broken
Product: The pots both arrived broken in pieces!

No Comment
09-Jul-2014

Harvard Coat Stand

Service
Product

Service rating : Efficient friendly team
Prompt respond to email querie
Kept well informed of any information related to my order
Product: Well made beautiful piece of furniture not just a coat stand
Fits perfectly into its space gives the hallway a contempoary feel
Especially good with the discount

Read more
No Comment
09-Jul-2014

Basketweave 24-Piece Cutlery Set

Service
Product

refunded difference on a newly bought item that is now in the sale

No Comment