OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 5505 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
04-Jun-2015

Glass Hurricane Lamp/Vase - Medium

Service
Product

Service rating : Brilliant and quick delivery, well package box to protect the vase, thank you.
Product: Beautiful Vase

No Comment
04-Jun-2015

Faux Lathyrus Stem - Cream (multi-flowered)

  • Customer also reviewed:
  • Faux Sweet Peas Bunch (52cmH)
Service
Product

Very good service, but have to admit international delivery charges were extortionate compared to many UK based companies.

No Comment
04-Jun-2015

Astrid Headboard King - Flannel Grey

Service
Product

Service rating : Excellent communication and on time delivery. Unpacked and placed in room
Product: Just as described. Love it

No Comment
03-Jun-2015

Chevron Cushion Cover (60x35cm) - Multi

  • Customer also reviewed:
  • Duck Feather-Filled Cushion Pad (60x35cm)
Service
Product

Service rating : no hassle, straight forward and excellent service.
Product: very good quality, vibrant colours, great design

No Comment
03-Jun-2015

Greenwich Chair (excluding cushion)

  • Customer also reviewed:
  • Callanish Dining Table
Service
Product

Service rating : Wonderful
Product: Great

No Comment
02-Jun-2015

Pompidou Side Table - Small

Service
Product

Service rating : As tables weren't delivered very quickly, I enquired as to their due date. Customer service looked into the matter and told me they would be delivered the following week. I was disappointed because I wanted them as bedside tables for guests coming at the weekend. However, they came on the Friday prior to the weekend and with a time slot so I was a happy customer!
Product: Good attentive service by delivery men who checked glass tops and took packaging away. Tables are excellent quality and described well in catalogue

Read more
No Comment
02-Jun-2015

Gustavian Sofa Side Table - Buttermilk

  • Customer also reviewed:
  • Beauvais Bedside Table - Buttermilk
Service
Product

Quick delivery

No Comment
02-Jun-2015

Faux Bowl of Lavender and Mint

Service
Product

Efficient, quick. Very well packaged.

No Comment
02-Jun-2015

Divot Vase - Small

Service
Product

Although the voucher codes were accepted online but not deducted from the final balance payment, when I called, the member of staff resolved the issue very quickly and was very helpful

No Comment
02-Jun-2015

Jet Table - Rubbed Black

  • Customer also reviewed:
  • Bhutan Lamp - Rubbed Black
  • Cobweb Lamp - Nickel
  • etc.
Service
Product

I never received a correct, complete order confirmation. Even though I called twice.
When placing the order I was quoted one price for delivery. It was tripled !
and I was just given the chance to cancel or pay.
The price compared to other retailers, J Lewis, M&S, etc was ridiculous.

No Comment
02-Jun-2015

Faux Miniature Cymbidium Stem (82cmH) - White

Service
Product

Service rating : Excellent service. Thank you so much.
Product: I have put the faux stems in a living cymbidium plant - you would think they were the real thing.

No Comment
02-Jun-2015

Egret Lamp - Chrome

  • Customer also reviewed:
  • Oval Shade Cotton (25x13x17cmH) - Off-White
Service
Product

Service rating : The wrong colour was sent - bit of a pain but sorted very quickly
Product: Antique black ordered - nice and solid -

No Comment
02-Jun-2015

Faux Ranunculus Flowers Bunch - Multi

Service
Product

Excellent service

No Comment
01-Jun-2015

Faux Mop Head Hydrangeas Bunch

  • Customer also reviewed:
  • Glass Hurricane Lamp/Vase - Medium
Service
Product

Service rating : On line chat service very helpful
Product: Good but not great. Described as a bouquet on the website & it was a present so slightly underwhelmed when it arrived.

No Comment
01-Jun-2015

Angelina Mirror - Dark Taupe

Service
Product

Service rating : It has been excellent until last week when I asked in the OKA Harrogate shop about an article my client had asked me to look at - I was told it wasn't on the system anymore and didn't fit a lever arch file in anyway.
I told me client who then promptly ordered the bookcase on line and used her 15% voucher and I looked very silly !!!!
I was not at all happy about that - but apart from that it has been good !
Product: Fits the space and looks great with the table below

Read more
No Comment
01-Jun-2015

100% Linen Bed Valance King - Grey Blue

Service
Product

Service rating : Swift delivery - many thanks
Product: Great quality product - don't stop making these!

No Comment
01-Jun-2015

Campaign Desk - Vintage Oak

Service
Product

Service rating : Very slow poor communication with me when trying to find a solution. I had to instigate contact. Now have to wait again for collection & delivery. May be looking elsewhere in future.
Product: Found damaged after unpacking.

No Comment
01-Jun-2015

Plain Linen Fabric by the Metre 0740 (140cmW) - Grey Blue

Service
Product

Really friendly and efficient

No Comment
01-Jun-2015

Bourbon Side Table - Black/Stained Wood

Service
Product

Well packed when I collected.

No Comment
01-Jun-2015

The French Quarter Fireguard

Service
Product

Service rating : Fast delivery. Thanks.
Product: The fireguard is really nice and beautiful. Also it is not heavy at all, so easy to open and close but it's a bit flimsy as the other day when a candle holder from the top of fireplace fell on it and the top part of the fireguard crown was immediately bent, I only used my hands to straighten it!

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No Comment
01-Jun-2015

Kraakware Lamp (25cmDiax27cmH)

  • Customer also reviewed:
  • Drum Shade Cotton (40cmDiax23cmH) - Off White
  • Echo Dining Chair - Dark Wood Legs
  • etc.
Service
Product

Very efficient and friendly over the phone, thanks

No Comment
01-Jun-2015

Chester Ottoman - Natural Linen

Service
Product

excellent service .

No Comment
01-Jun-2015

Faux Shagreen Wastepaper Bin - Onyx

  • Customer also reviewed:
  • Zian Wastepaper Bin
  • Han Cabinet - Black
Service
Product

When they brought my Han Cabinet, the gents apologized that one had a leg broken off, took it back and booked another delivery 10days later.

No Comment
01-Jun-2015

Amalthea Lamp - Red

  • Customer also reviewed:
  • Basilisk Lamp Small - Gunmetal Grey
  • Drum Shade Cotton (40cmDiax23cmH) - Off White
  • etc.
Service
Product

Service rating : nice company to deal with and just wish I lived nearer to their outlet store as I know I could spend so much more there......
Product: lovely design

No Comment
31-May-2015

Rivoli Folding Chair - Antique Grey

  • Customer also reviewed:
  • Rivoli Folding Table - Antique Grey
Service
Product

efficient and speedy

No Comment