OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 4220 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
09-Oct-2014

Faux Fur and Velvet Throw (150x200cm) - Ermine

Service
Product

Service rating : Excellent all round
Product: Really good quality, subtle classy colours, and warm too.

No Comment
09-Oct-2014

Sash Mirror (95x130cmH)

Service
Product

very friendly and helpful people in the shop when we collected the product

No Comment
09-Oct-2014

Portree Mirror (84x114cmH) - Black/Gold

Service
Product
Latest
Service
Product

Service rating : Kept informed the whole time
Product: Lovely

09-Oct-2014
Excellent

Read more
No Comment
09-Oct-2014

Twig Lamp - Antique Gold

  • Customer also reviewed:
  • Pleated Linen Shade (40cmDiax28cmH) - Off White
Service
Product

Absolutely terrible service throughout whole long drawn out process. From calls telling us we would have to wait another month when we had waited 3 months already, then unilaterally cancelling our order despite our call to confirm we would wait longer, to the shop staff failing to pack a piece back in the box so it was incomplete when we got it home, but then promising over the phone to send it to us and then never sending it to us. Absolutely maddening.

Read more
No Comment
08-Oct-2014

Bamboo Lacquer Placemat Small -Black

  • Customer also reviewed:
  • Mini Steamer with Lid
  • Pair of Salt & Pepper Dishes
Service
Product

Fast, efficient, beautifully wrapped - recommended.

No Comment
08-Oct-2014

200ml Room Diffuser Refill - Moroccan Garden

Service
Product

Service rating : Excellent service 1st class.
Product: Love this product best ever and long lasting.

No Comment
08-Oct-2014

Flourish Fireguard - Antique Brown

Service
Product

Service rating : excellent
Product: excellent

No Comment
08-Oct-2014

Burning Oil 10ml - Mahonia

  • Customer also reviewed:
  • 200ml Room Diffuser Refill- Spice Grove
  • 200ml Room Diffuser Refill - Winter Forest
Service
Product

Service rating : Always polite and efficient
Product: The fragrance is very natural

No Comment
08-Oct-2014

The Upholstered Ottoman Small - Mustard

Service
Product

Service rating : I have no complaints but if I have they are dealt with.
Product: I have no complaints but if I have they are dealt with

No Comment
08-Oct-2014

Avignon Console Small - Weathered Oak

Service
Product

Service rating : It would have been nice if someone had bothered to even call to apologise
Product: I have had to wait 9 months for a table, two have been delivered one with a huge chip out the side and them the second had a huge split down the side. I'm still waiting on the third to be delivered. I did not expect this from a company such as Oka.

Read more
Thank you for your time this morning and it was lovely speaking with you.

I am very sorry for the issues with your order and, as discussed, your replacement has been checked thoroughly and no damage has been found.

I sincerely hope you are pleased with your new console but please feel free to contact me if you have any problems or questions.

Kind Regards

Antonia Davey


OKA Customer Services

0844 815 7380
+441235433930

07-Oct-2014

Konarak Throw (180x278cmL) - Blue/Cream

Service
Product

A very efficient delivery.

No Comment
07-Oct-2014

Potted Faux Ivy Ball (61cmH)

  • Customer also reviewed:
  • Burning Oil 10ml - Mahonia
Service
Product

Service rating : Great service, fast delivery
Product: Love it and a bargain price....delighted

No Comment
07-Oct-2014

Burning Oil 10ml - Mahonia

  • Customer also reviewed:
  • Bolster Dog Bed Small - Faux Fur 'Leopard'
Service
Product

Service rating : Very fast!
Product: Fab value!

No Comment
07-Oct-2014

Park Dining Table (200x100x75cmH) - Polished Stainless Steel/Glass

Service
Product

Service rating : Very fast delivery,the delivery team were very efficient and polite.
Product: Exceeded my expectations.

No Comment
07-Oct-2014

200ml Room Diffuser Refill - Moroccan Garden

Service
Product

Service rating : Great service, prompt delivery ,robust packaging, if sometimes a little too much. Customer service team are always polite and very helpful. Well done!
Product: Have been using this fragrance for a couple of years, love it but wait for free p&p as quite expensive

No Comment
07-Oct-2014

Costes Ottoman - Large - Mole Brown Velvet

  • Customer also reviewed:
  • Minerva Lamp - Antique Grey
  • Drum Shade Cotton (50cmDiax29cmH) - White
Service
Product

Very good, thank you

No Comment
07-Oct-2014

Kraakware Pot With Lid -Red

  • Customer also reviewed:
  • Bolster Dog Bed Small - Faux Fur 'Leopard'
Service
Product

Service rating : delivery very efficient and order process.
Product: I know it was in the sale but it didnt say in the sale as it was faulty! the print on the lid is all smudged which means i cant give it away infact i think it will have to go in a car boot or to charity shop. if i had paid full price it would have been sent back as it was now a waste of money.

Read more
It was lovely speaking with you this morning, and please be assured that the pots were not in the sale because they were faulty.I am very sorry for the understandable disappointment caused by the pots quality.

As discussed, a refund for the pot will be processed today but please feel free to contact us again if you any problems or questions.


Kind Regards

Antonia Davey

OKA Customer Services

0844 815 7380
+441235433930

07-Oct-2014

Gustavian Bedside Table - Buttermilk

Service
Product

Service rating : Couldn't have been better.
Helpful and knowlegeable
Product: Good quality and looks. No complaints really. Pity it isn't a British product but profits matter and India is a cheap labour country

No Comment
07-Oct-2014

Bey Side Plate

  • Customer also reviewed:
  • Burning Oil 10ml - Mahonia
Service
Product

I did the order on line but I am sure the customer service would have been good.

No Comment
07-Oct-2014

200ml Room Diffuser Refill - Moroccan Garden

Service
Product

My first order was never delivered to me but Oka are rectifying this and I should be receiving the order soon

No Comment
07-Oct-2014

Elsted Bowl

Service
Product

Service rating : The item arrived quickly and was well packed.
Product: This is a substantial, good quality bowl. It is a lovely decorative piece and can be used for display as well as a fruit bowl.

No Comment
07-Oct-2014

Isphahan Cylindrical Tankard - Nicea

  • Customer also reviewed:
  • Kraak Planter - Blue
  • Elsted Bowl
  • etc.
Service
Product

Fast and totally reliable.

No Comment
06-Oct-2014

Panama Luggage Rack

Service
Product

Service rating : First one arrived with rattan ties unravelling slightly, replacement sent immediately,
Product: Very neat, thought it might be too small, but then people have smaller suitcases or bags these days so it works

No Comment
06-Oct-2014

Drum Shade Linen (40cmDia) - Natural Linen

Service
Product

Too often we are told that the date of availability has changed

No Comment
06-Oct-2014

Faux Hydrangea - Pale Green

Service
Product

Service rating : Absolutely superb!
Product: The quality was good, but the colour was not right for my orangery. I needed a softer look - it was too 'limey'. For me it would have looked better with a few creamy-white petals mixed in with the green.

No Comment