OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 4958 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
16-Feb

Montagne Entrance Table (76cmDiax77cmH) - Rubbed Black

  • Customer also reviewed:
  • Avignon Console Small - Weathered Oak
Service
Product

deliver when agreed, liked them taking away packing materials

No Comment
16-Feb

Tatiana Cushion Cover & Pad (60x35) - Graphite/Gold Print

Service
Product

Service rating : Completely faultless.
Product: I don't understand why the cushion cover can't be the same on the front and back, especially when each fabric is 100% different in texture and colour.

No Comment
16-Feb

My Teapot and Cup

Service
Product

Even though the first one was broken a replacement was sent a week later

No Comment
16-Feb

Faux Leda Rose Stem - Cream/Pink (Two Flowers and Bud)

  • Customer also reviewed:
  • 'English Double Rose' Stem - Cardinal Red
Service
Product

staff always very helpful

No Comment
15-Feb

Faux Ranunculus Flowers Bunch - Multi

Service
Product

Service rating : Give misleading information regarding refunds
Product: Poor quality

No Comment
14-Feb

Test Tube Vase

Service
Product

Goods arrived very well packed.

No Comment
14-Feb

Azay Mirror - Weathered Oak

  • Customer also reviewed:
  • Faux Ivy Spray (72cmH) - Green
Service
Product

Service rating : Great service as always!
Product: Beautiful mirror very pleased with the quality

No Comment
14-Feb

King Size Bed without Drawers

  • Customer also reviewed:
  • Super King Bed without Drawers
  • 100% Cotton Headboard Slip Cover Super King - Oatmeal
  • etc.
Service
Product

I had to call many many times to have order confirmation, as well as delivery dates. As I ordered the goods, everything was on stock, but things changed with the delivery. The confirmation system is extremly complicated and I got a good service only thanks to Jesper and the staff at the Chelsea shop!!

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No Comment
14-Feb

Minara Sconce Small - Black Wood

Service
Product

Service rating : Products arrive in time and as described so good
Product: Products are generally a little expensive so have to pick and choose

No Comment
14-Feb

Faux Hydrangea and Rose Hip Bunch (36cmH) - Multi

Service
Product

Service rating : Quick delivery
Product: Very good quality ...nice size for low table or dining table In normal size vase

No Comment
14-Feb

Chinon Desk - Antique Oak

Service
Product

very prompt and effective

No Comment
14-Feb-2015

Buddah Head

Service
Product

Service rating : Well packaged and promptly delivered
Product: Beautifully crafted with excellent detail

No Comment
14-Feb-2015

100% Cotton Headboard Slip Cover Double - Oatmeal

Service
Product

arrived in good time

No Comment
14-Feb-2015

Versailles Dressing Table/Desk

Service
Product

Service rating : I have bought a large amount of furniture and lighting from OKA, and I always find the customer service exceptional, both in the store and the delivery personnel. In fact I would say it is a key feature of why I buy from OKA.
Product: Great styling, good finish.

No Comment
14-Feb-2015

Lian Dinner Plate (28cmDia)

  • Customer also reviewed:
  • Lian Side Plate (20cmDia)
Service
Product
Latest
Service
Product

Didn't really use, just ordered online. But excellent value in the sale.

14-Feb-2015
Love the range

14-Feb-2015
Love the range

14-Feb-2015
Love the range

14-Feb-2015
Love the range

Read more
No Comment
14-Feb-2015

Faux Berry Stem (92cmH) - Green

  • Customer also reviewed:
  • Faux Hydrangea Paniculata Stem - White
Service
Product

Service rating : Initially I only received part of my order, however, when I got in touch with OKA customer services they very quickly rectified the problem, so excellent response and service thank you.
Product: These were good, but the berries on a long stem made them top heavy. I had to shorten them to make them presentable in my vase, otherwise they would have been permanently droopy. I ordered the longer size as my vase is very big and wide, so a little disappointing from that point of view, but overall good quality.

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No Comment
14-Feb-2015

The French Quarter Fireguard

Service
Product

Service rating : This is the first occasion that we have needed to return an item and customer service were really helpful in arranging a collection as the item was too big and heavy to return via the Post Office.
Product: We needed a high fireguard and this seemed ideal however it did not suit our fireplace and the mesh backing, whilst it would have stopped flying sparks, was so dense that we would have not been able to see the fire.

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No Comment
13-Feb-2015

Black W/Gold Frame Flat Mirror (30x40cm) - Black/Gold

  • Customer also reviewed:
  • Ashbourne Bench Large - Weathered Oak Stripe
  • Neroli Cushion Cover & Pad (60x35cm)
  • etc.
Service
Product

Service rating : Speedy delivery and good website.
Product: Really nice size and finish

No Comment
12-Feb-2015

Rectangular Shade Linen (45x24cmH) - Natural Linen

Service
Product
Latest
Service
Product

Service rating : Disappointing. Order overlooked. After calling given poor delivery details and also let down by Parcelforce. I hope this isn't typical. Also no response to my email which I find very surprising.
Product: Product fine.

12-Feb-2015
Disappointing

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No Comment
12-Feb-2015

Leather Zip Pouch Small - Black Lizard

Service
Product

Service rating : Friendly and efficient.
Product: Lovely soft leather.

No Comment
11-Feb-2015

Scented Candle 30cl - Ginger Flower

Service
Product

Service rating : Quick and efficient .
Product: Good quality candle. Burns evenly without being too powerful.

No Comment
11-Feb-2015

The French Quarter Fireguard

Service
Product

Service rating : Didn't really interact with OKA over this, it was seamless and on line
Product: Im really happy with this, its the perfect size and it looks great

No Comment
11-Feb-2015

Leather Zip Pouch Small - Black Lizard

  • Customer also reviewed:
  • Leather Zip Pouch Small - Red
Service
Product

Service rating : Ordered on line, no problems and speedy delivery when expected.
Product: A really beautiful Pouch, not small at all. Delighted with purchase.

No Comment
11-Feb-2015

Shell Curtain Holder (20x12x20cm) - Black

Service
Product

Oka is quite the most enjoyable place to shop. I go to the Saffron ~Walden Branch, where the staff are delightful, helpful and the quality of the goods are superb. I have used the collect service when ordering on line, and immediately the goods arrive, I am telephoned and collection is efficiently dealt with.

Could not be more impressed.

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No Comment
11-Feb-2015

Plain Linen Cushion Cover (51cmSq) - Grey Blue

Service
Product
Latest
Service
Product

Service rating : Parcel arrived quickly. Didn't need to speak to anyone.
Product: The quality of the linen fabric was a disappointment, very thin and creases easily. Maybe that's why they were in the sale. Won't buy again.

12-Feb-2015
Service rating : Like their style but products don't warrant the expensive price tag.
Product: Colour good, fabric very thin so crease really badly. Linen does crease but one would think when making cushion covers the producers would source quality linen fabric that didn't crease so badly.

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No Comment