OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 3276 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
19-Mar-2014

Tarpan Horse - Antique Bronze

Service
Product

Service rating : If only the warehouse staff were as good
Product: 1st one legs not even,replacement had part of ear broken off,kept the original one as I actually do love it.I do think there should be better quality control,It does seem mon existent at times

No Comment
19-Mar-2014

Aina Ceramic Ball Medium(7.5cm)Gr/ Red Wht

  • Customer also reviewed:
  • Lula Ceramic Balls Medium (7cm) - Blue
  • Pom Ceramic Ball Medium(8cm) Blu/ Wht/ Red
Service
Product

first class service

No Comment
19-Mar-2014

Tatiana Cushion Cover(51cmSq)-Turquoise/Gold Print

Service
Product

Service rating : I had to return one item which was ordered with the cushion covers. I was pleasantly surprised how easy it was to organise this and the item was collected on time and very efficiently!
Product: The cushion covers are lovely but the gold print is very feint is not really visible under anything but very bright daylight.

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No Comment
19-Mar-2014

Harlequin Cutlery Set - Olive

  • Customer also reviewed:
  • Set of 4 Tortoiseshell Low Tumbler - Amber/Black
  • Sorano Soup Bowl - White
  • etc.
Service
Product

Service rating : No problem whatsoever.
Product: The handles are lovely in material, design and colour. However, the matel part is of rather poor quality; after only few days has already lost its shine and edges are sharp, making the cutlery look chip.

No Comment
18-Mar-2014

Lacquer Fragrance Diffuser Holder - Pink & Navy

  • Customer also reviewed:
  • Mock 'Croc' Leather Candle Holder - Raspberry
  • Faux Shagreen Candle Holder - Antique Coral
Service
Product

very good

No Comment
18-Mar-2014

24 Piece Cutlery Set - Ivory

Service
Product

Service rating : Very quick service and product well packaged
Product: Really nice cutlery in a traditional style and so practical.

No Comment
18-Mar-2014

Luccombe set -Light Grey

Service
Product

Service rating : Communication good and delivery when specified.
Product: Very pleased

No Comment
17-Mar-2014

Oval Shade Cotton (20x10x13cmH) - White

Service
Product

Service rating : Heard nothing that shades were in store. No reminder ... Even after I forgot to pick them up for almost three weeks!
Product: Very basic but exactly as needed

No Comment
17-Mar-2014

Rattan Mattaban Pet Bed medium

Service
Product

Service rating : Website is poor and should be overhauled. Service in Sunnghill Shop was not friendly when I returned the cushion pad that did not fit.
Product: Product is good, but the cushion sold to go into the bed did not fit. That was disappointing and a huge waste of time.

No Comment
17-Mar-2014

Masai Runner (93x310cm) - Blue/Cream

Service
Product

Service rating : Very good service when I had to ring to request the return.
Product: Absoloutely superb - loved it! The only reason I had to return it was my hallway was not quite wide enough to take it - I was very disappointed to have to send it back.

No Comment
16-Mar-2014

Coromandel Quilt double - Oatmeal Emblem

Service
Product

Service rating : I ALSO WAYS HAVE MY GOODS delivered to The Godstone Outlet as my house is almost furnished with only Oka products! There I always have the best service from Caterine & Patrick who great me there every Wed (after the Tuesday delivery) with warm smiles and excellent service. A great duo! from Penny Kalis
Product: BEAUTIFUL!

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No Comment
14-Mar-2014

Petrus Lamp - Amethyst

  • Customer also reviewed:
  • Empire Shade Linen (45cmDia) - Natural Linen
Service
Product

Service rating : VERY long FRUSTRATING story of lamp & shade ordered in October(had hoped it would be here by Xmas)eventually got the right combo on 24/2/14. However credit card refunded on 5/3/14- to the WRONG card- not mine! After 3 phone calls, with no returns of the calls I am still out of pocket £311.50.I am extremely disappointed with your customer service. So disappointing after the great service from Aoife in Edinburgh, will get in touch with her to see if she can sort it out as no one else seems to! This has been so time consuming.
Product: Returned it as I thought it would look better in my room than the perigord lamp that I had already had delivered, but proportions not right.( there was nothing wrong with the actual lamp). Decided the keep the perigord lamp.

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No Comment
14-Mar-2014

Chinoiserie Planter

Service
Product

Service rating : Very helpful.
Product: Love this, looks really lovely with some white miniature rose plants in.

No Comment
14-Mar-2014

36cm Ball w/ Roses - Multi

Service
Product

Service rating : quick response
Product: Item is bigger than what I thought, but really good quality

No Comment
14-Mar-2014

Hungarian Goose Down Duvet Single

  • Customer also reviewed:
  • Salad Servers
Service
Product

Efficient polite and helpful

No Comment
14-Mar-2014

Secret Pouch - Green

  • Customer also reviewed:
  • Mini Steamer with Lid
  • Small Wooden Dish for Butter - Black Lacquer
  • etc.
Service
Product

Service rating : Always :-)
Product: I did not receive the lovely box that was shown in the product photo

No Comment
13-Mar-2014

Sash Mirror (95x130cmH) - Taupe

Service
Product

Service rating : Excellent. Love OKA
Product: Ok, so I ordered a clover mirror and was billed for a sash mirror so I rang and cancelled and ordered clover instead and everything went very smoothly from there. Can't comment on sash mirror but just love clover mirror.

No Comment
13-Mar-2014

Change Purse - Fuchsia

  • Customer also reviewed:
  • Small Wooden Dish for Butter - Black Lacquer
  • Pair of Salt & Pepper Dishes
Service
Product

prompt delivery

No Comment
13-Mar-2014

Mock 'Croc' Leather Bag Pouch -Blue

  • Customer also reviewed:
  • Mock 'Croc' Leather Bag Pouch -Fuchsia
  • Mock 'Croc' Leather Bag Pouch -Purple
  • etc.
Service
Product

nothing to add

No Comment
13-Mar-2014

Secret Pouch - Red

  • Customer also reviewed:
  • Whisper chair and Loose Cotton Cover White
Service
Product

Service rating : responded quickly to enquiries and fast service
Product: wanted one for ever and now have one!!!

No Comment
13-Mar-2014

Laurel Half-Tester

Service
Product

Pleased thank you

No Comment
13-Mar-2014

£10 Gift Voucher

  • Customer also reviewed:
  • Scented Candle 30cl - Lime & Lavender
Service
Product

Service rating : good
Product: very pleased

No Comment
12-Mar-2014

Malmo Bedside Table - Flax

Service
Product

Service rating : Very helpful
Product: No returned as had a fault

No Comment
12-Mar-2014

Orchid in pot - White (93cmH)

Service
Product

Service rating : I have not use the customers service.
It did seems to me hard to give back the orchid.
Product: The Orchid arrived a little broken. It doesn't stand straight in the pot.
I wont buy it again.

No Comment
12-Mar-2014

Faux Plant "Flowering Clover" - Mult

Service
Product

Extremely good customer service.

No Comment