OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 4077 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
08-Sep-2014

Faux Shagreen Boutique TissueBoxHolder- Mole Brown

  • Customer also reviewed:
  • Han Cabinet - Black
  • Tatiana Cushion Cover(60x35cm)-Graphite/Gold Print
  • etc.
Service
Product

All goods were nicely wrapped and enough to protect them from damaging.
Especially the cabinets!

No Comment
08-Sep-2014

Faux Shagreen Print Set of Three Box Files - Green

Service
Product

Service rating : Quick efficient delivery..thank you.
Product: beautiful well made boxes..v useful

No Comment
08-Sep-2014

Saltire Three Bookcase Ebony Brown

Service
Product

Service rating : Very good service, both on the 'phone and the delivery.
Product: The bookcase is as expected. Decent quality for the price.

No Comment
06-Sep-2014

Florya Mugs - Set of Four

Service
Product

Service rating : Will certainly deal with OKA again
Product: Bought as a present. Daughter in law absolutely delighted. They were very well packed and arrived promptly

No Comment
05-Sep-2014

Pompidou Coffee Table - Small

Service
Product

Service rating : Service is the very best.
Product: I love your things

No Comment
04-Sep-2014

Anatolia Flask

Service
Product

Service rating : Fast communication but slow action. I would have expected some form of compensation for the inconvenience that was caused by their incompetence. It was obvious to anyone that the packaging was inadequate and for this to happen twice means this is their normal.
Product: the first item's lid was broken in two due to the paper wrapping not being secured around it. I had to wait ages for a replacement and once again the stopper was not wrapped securely. The result, rather than being in two pieces it was chipped. I was so fed up with the hassle of returning I just accepted it. I thought they would just use the excuse that they were supposed, to look damaged.

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No Comment
04-Sep-2014

Bird Paintings - Set of 12

  • Customer also reviewed:
  • Isphahan Starter Plates Set of 4
Service
Product

Service rating : First class and very helpful
Product: The paintings were lovely but I was disappointed with the frames and will probably have to get them replaced

No Comment
04-Sep-2014

Pleated Linen Shade (40cmDiax27.5cmH) - Grey Blue

Service
Product

Thank you for the speedy delivery.

No Comment
04-Sep-2014

Knot Fireguard - Antique Brown

Service
Product

Service rating : Straightforward purchase,arriving when it said it would. excellent service . Thank you.
Product: Absolutely love this fire guard. So substantial which makes it safer when a fire is lit for my grandchildren to be in the room . Love the design and odour.

No Comment
04-Sep-2014

*REDUCED*LooseCottonCoverforWhisperChair-Off-White

Service
Product

Excellent Customer service , they went out of their way to source the items which were not anymore on sale on their website or shops.

No Comment
03-Sep-2014

Cotton Cushion Cover with Piping - Oatmeal

  • Customer also reviewed:
  • Camargue Chair - Weathered Oak
  • Isabella Dining Table - Weathered Oak/ White
  • etc.
Service
Product

Service rating : In the years that I've shopped at OKA, there have been a few website glitches or stock issues. But the customer service is unfailingly excellent.
Product: Elegant and practical, especially as our chairs are in the kitchen and the cats seem to think they are cat beds.

No Comment
03-Sep-2014

Vortex Side Plate - Cream

Service
Product

Service rating : Arrived in reasonable time and packaged well.
Product: Good quality plate but much smaller than your average side plate I.e you couldn't fit a slice of toast on it.

No Comment
03-Sep-2014

Stork Lamp - Antique Black

Service
Product

Service rating : OKA arranged for the item to be collected the next day. This went a long way to make up for our disappointment as we did not have the bother of having to take it to the Post Office.
Product: The lamp arrived and was found to be a screw fitting. This was not mentioned in the description. We already possess two Stork lamps, both have the bayonet fitting. As we have difficulty in obtaining screw fitting bulbs we returned the item.

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No Comment
03-Sep-2014

Faux Mohair Throw (130x170cm) - Raspberry

Service
Product

Excellent service would use again.

No Comment
03-Sep-2014

Bauhaus Side Table

Service
Product

Service rating : Arrived on time and in good order.
Product: Perfect, just what I wanted and beautifully made.

No Comment
02-Sep-2014

Paddington Chair - Bitter Chocolate

Service
Product

I commented on the service as I had a scratch on the leg of one of the chairs. I bought 4 Paddington that cost over £1000 and the lady kindly gave me a refund on the further 20% Sale Promotion that was running over the days in August as I had asked and the gentleman told me that was the final discount only to get an email saying the 20% was taking place to finalise Sale.The lady gave the the promotion due to the scratches on the leg which was very kind and what I would offer as in the same line of business retail.ThankYou

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No Comment
02-Sep-2014

Dervish Vase - Green

Service
Product

Service rating : Never disappointed.
Product: This vase was so much more than I expected. Larger than I thought but that gives it a great presence,bold and beautiful.

No Comment
02-Sep-2014

Troy Amphora

Service
Product

Service rating : Arrived promptly, professionally packed and in perfect condition.
Product: A beautifully authentic looking piece!

No Comment
02-Sep-2014

Phula Silk Lampshade (30cm) - Multi

Service
Product

Service rating : I have been looking to buy this item for some time and when free postage was offered, I took the plunge!
Product: Lovely colours, goes perfectly on a deep turquoise base and looks great with mu Turkish rug

No Comment
02-Sep-2014

Beluga Pot - Medium (9cmDiax11cmH)

  • Customer also reviewed:
  • Beluga Pot - Small (7cmDiax9cmH)
Service
Product

Service rating : Customer always excellent.
Product: Item as expected

No Comment
02-Sep-2014

Palau Silk Cushion Cover (51cmsq) - Sage

  • Customer also reviewed:
  • Madura Silk Cushion Cover (51cmSq) - Red
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

In the past, I have had admired the design of OKA products but been dismayed by their quality control. An assortment of ordered items have arrived broken or faulty. However, it has been impressive the trouble that OKA have taken to put things right.

No Comment
02-Sep-2014

Pinus Bookends

Service
Product

Service rating : as expected
Product: Very stylish and functional

No Comment
02-Sep-2014

Mock 'Croc' Leather Bag Pouch -Blue

  • Customer also reviewed:
  • Mock 'Croc' Leather Bag Pouch -Red
  • Change Purse - Seville
  • etc.
Service
Product

goods arrived promptly and were well wrapped

No Comment
02-Sep-2014

Parquet Console Table (160x50x85cm) - Recycled Elm

Service
Product

great

No Comment
02-Sep-2014

Harayana Throw (220cmW x 270cmL)

Service
Product

Service rating : Found all staff v. kind and helpful.
Product: I was very disappointed in the colour.
It look full of red tones in the catalogue, but the tones were in fact more greenish
than red. I returned it for a refund.
*personal info removed by Feefo*

No Comment