OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 5095 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
10 Hour(s) ago

Pulcinella Tumblers Set of Four - White

Service
Product

Service rating : I spoke to customer service as I had been given a promotional discount which they honoured for my 2nd order & gave me free P&P which I thought was excellent!
Product: This is my 2nd order - I liked them so much I ordered again so that I would have enough for 6 people

No Comment
14 Hour(s) ago

Octagon Side Table - Small

  • Customer also reviewed:
  • Short Neck Glass Decanter - Blue
Service
Product

The octagon table arrived with scratched glass. A substitute table arrived the following week with a worse scratch. I was told someone would contact me to arrange another replacement. I missed a call, called back, was told the person dealing with it was not in and would phone back next day which she never did. I gave up and managed to get the scratch out with a glass scratch remover, but I shouldn't have had to do this.

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No Comment
17 Hour(s) ago

Heraldic Cushion Cover (51cmSq) - Sage

Service
Product

Service rating : But customer service is exccellent
Product: the products are good but not excellent

No Comment
30 Hour(s) ago

Sorrento Champagne Glasses - Set of Four

  • Customer also reviewed:
  • Sorrento Wine Glasses Large - Set Of Four
  • Sorrento Wine Glasses Small - Set of Four
Service
Product

Excellent customer service.

No Comment
36 Hour(s) ago

Scented Candle 30cl - Lime & Lavender

  • Customer also reviewed:
  • Tatiana Cushion Cover (60x35cm) - Ruby/Gold Print
  • Palau Silk Lampshade (45cm) - Red
  • etc.
Service
Product

easy to order.well packed. efficient service

No Comment
37 Hour(s) ago

Kyoto Side Table - Ebony/Brown

Service
Product

Table arrived sooner than advised when ordering. I was kept well informed whilst waiting for delivery.

No Comment
37 Hour(s) ago

Faux Hydrangea - Green

  • Customer also reviewed:
  • Faux Hydrangea Stem - Deep Red
Service
Product

Service rating : very prompt
Product: Extremely realistic

No Comment
38 Hour(s) ago

Kashmir Quilt

Service
Product

Service rating : You were helpful and it was easy.
Product: i'm disappointed by the colour. The blue in the quilt is much duller and is a "sad "blue. The colouring on line came over much brighter.

No Comment
40 Hour(s) ago

Gosford Lamp - Weathered Acacia

  • Customer also reviewed:
  • Hira Cushion Cover (51cmSq)
  • Palayam Cushion Cover (60x35cm) - Blue
  • etc.
Service
Product

Service rating : I am very impressed with Oka's customer service. I telephoned the company with a couple of questions and they are very attentive and helpful, which is what you would expect for a company like this selling high quality products, however, it is not always the case. I would definitely recommend Oka.
Product: These are the most stunning lamps, I am so thrilled with how they look. Thank you!

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No Comment
40 Hour(s) ago

Sulu Silk Lampshade (45cmDia) - Black

Service
Product

Really pleased with the lampshade, packing, delivery and communication from OKA regarding my order.

No Comment
40 Hour(s) ago

Pleated Linen Shade (30cmDiax20cmH) - Natural

Service
Product

Service rating : Lampshades arrived promptly
Product: Lovely colour but gloomy when lit. Thought that they were gathered with one long length of fabric instead they are formed from a thin strip and wound around the frame so don't look quite so good.

No Comment
24-Mar

Hanna Shelves - Flannel Grey

Service
Product

Great

No Comment
24-Mar

Arboreal Print Set of Three Box Files - Multi

Service
Product

Service rating : Always very nice people in your order department.
Product: I already have a few of these boxes ,very pleased with them that's why I ordered more.

No Comment
24-Mar

Pompidou Desk Large (141x62x79cmH) - Black

Service
Product

Service rating : Very pleased
Product: The desk is perfect, very pleased.
Delivery was very good. I was kept informed about delivery time and it was unpackaged and placed where I wanted it.

No Comment
24-Mar

200ml Room Diffuser - Alpine Forest

Service
Product

Arrived quickly

No Comment
23-Mar

Park Side Table (55x38x58cmH) - Polished Stainless Steel/Glass

Service
Product

Very easy

No Comment
23-Mar

Fyodor Lidded Vase - Large (16x10x47cm)

Service
Product
Latest
Service
Product

Service rating : On contacting the Customer Services Dept of Oka to explain the problem I was informed that a replacement vase would be dispatched immediately. I received the replacement vase within a couple of days.
Product: The quality appeared poor resulting in the pot being broken. This was obvious as soon as the package wad opened.

23-Mar-2015
I always enjoy receiving the Oka catalogues and would feel confident in purchasing items, which I have now done on two occasions.

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No Comment
23-Mar

Oval Shade (29x20x17cmH) - Brown Suede

Service
Product

Service rating : Always helpful
Product: As expected

No Comment
23-Mar

Whistler Chair (59x58x75cmH) - Stonewashed Indigo Linen

Service
Product

Service rating : Very efficient, all done according to OKA instructions.
Product: Lovely chair will fit in well

No Comment
23-Mar

Faux Fur Throw Leopard (150x200cm) - Brown Border

Service
Product

Service rating : Arrived promptly, well packaged
Product: Good product. Wish the backing was more supple, I found it a bit stiff, and draping affected.

No Comment
23-Mar

Icicle Mirror

  • Customer also reviewed:
  • New England Two Seater Sofa - Light Grey
Service
Product

Service rating : Didn't arrive as soon as i thought it would but when arrival was announced all was exactly as said!!
Product: Looks wonderful I just wish you could offer someone to put it up!

No Comment
23-Mar

Lakor Table Lamp (24cmDiax40cmH) - Blue

Service
Product

Service rating : Excellent service, like the fact you can interact on line
Product: Gorgeous lamp

No Comment
23-Mar

Carisbrook Set

Service
Product

Service rating : very quick and efficient
Product: looks good

No Comment
23-Mar

Faux Shagreen Print Set of Three Box Files - Turquoise

Service
Product

Service rating : Very efficient
Product: As expected

No Comment
23-Mar

Heraldic Cushion Cover (51cmSq) - Sage

  • Customer also reviewed:
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

Have brought a bit from you over the years. Always pleased ��

No Comment
23-Mar

Esme Espresso Cups Set of Four - Multi

Service
Product

Extremely helpful and efficient

No Comment
23-Mar

Indochine Bed End Chest

Service
Product

Service rating : Ordered online so no direct interaction required
Product: More robust than the wicker baskets it replaces

No Comment
23-Mar

Pulcinella Tumblers Set of Four (10cmDiax9cmH) - Grey

Service
Product

Service rating : Really impressed with the customer service which made returning the goods incredibly easy.
Product: Good but not the right colour shade to go with what I wanted so I returned the product.

No Comment
22-Mar

Mock 'Croc' Leather Bag Pouch -Purple

Service
Product

Service rating : Click and collect was great and the flexibility of staff at Abingdon who helped out when I was delayed in traffic was most helpful. Thanks.
Product: Fits my blackberry and easy to remove quickly. Thanks.

No Comment
22-Mar

Park Dining Table - Polished Stainless Steel/Glass

Service
Product

Service rating : First class.
Product: Couldn't be happier.

No Comment
21-Mar

Miscellaneous

Service
Product

Service rating : Although the telephone customer service person I spoke to on multiple occasions to find my shipment was helpful, i am extremely unhappy with OKA in general. My shipment wasn't sent in the time the tracking email suggested. I had to call four times to find out why. The number is 0844 which is chargeable on my phone plan so then I had to research the land line because I wasn't going to pay OKA for the opportunity to complain about them. To be told an item was in poor condition so that they then left the rest of the order just sitting in the warehouse is appalling. No apology, no compensation. Just a refund of those products (obvious) and refund of postage. wow! £4. I took 2 days off work, called countless times and was even told "you don't understand our processes". When a customer has to understand shipping by a company, the process has already failed. I shall definitely never purchase from OKA again. It is overpriced and only worth a look in a major sale. No thanks!
Product: The products were excuse the pun, OK, except the base of the test tube vase which was poorly welded. It was not good enough for the gift I had intended so at that reduced price, I retained for myself. I couldn't be bothered to arrange a refund because of the hassle I had about shipment. One item I had bought in multiples, a cushion cover was in poor condition. The only way I found this out was when I called to query the delay in my shipment to be told "the cushion covers aren't good enough to ship so the rest of your order is sitting in our warehouse because the staff don't know what to do next" absolutely astounded and just appalled. It's 2015, what part of "get it sorted don't you understand!"

Read more
No Comment
21-Mar

Florya Mugs Set of Four - Multi

Service
Product

The mugs were ordered before December 25th. As Christmas was approaching I rang OKA to find out how the order was progressing, only to discover OKA had ran out of supplies, so deliveries would not be until January.
I expressed my frustration and annoyance that I hadn't been notified as we were approaching Christmas etc-response -none, the person on the end of the phone clearly thought that the best tactic is to say nothing, no reflection, no commiseration, no apology, nothing. No response came, with the kind of silence, well if I don't say anything, the nasty man will go away, Then, finally, I was advised that I could cancel the order if I wished. At that point, I said okay, farewell and hung up.

Read more
No Comment
20-Mar

Framed Botanical Prints Ferns - Set of Eight

  • Customer also reviewed:
  • Aberdare Ice Bucket - Nut Brown Leather
  • Glass Hurricane Lamp/Vase - Medium
  • etc.
Service
Product

Service rating : I use the interior design service for all my orders and I really appreciate the advice.
Product: Gorgeous and really good value

No Comment
20-Mar

Giant Glass Paperweight

Service
Product

great

No Comment
20-Mar

Scented Candle 30cl - Sandalwood

  • Customer also reviewed:
  • Elephant Lamp
  • Athena Lamp Extra Large - Black
  • etc.
Service
Product

Delivery prompt. Return of item I changed my mind about was very easy and quick. Customer services person I spoke with was lovely.

No Comment
20-Mar

Pompidou Coffee Table - Small

Service
Product

Service rating : Service was excellent.
Product: Unfortunately I had to return it as it was too big for the space.

No Comment
20-Mar

Bird Paintings - Set of Twelve

Service
Product

Service rating : delivery agreed by phone but no e-mail confirmation
Product: poor value for money, frames very poor quality

No Comment
20-Mar

Empire Shade Cotton (50cmDiax27cmH) - Off-White

Service
Product

Efficient and charming - hard to fault.

No Comment
20-Mar

Mireval Cabinet - Weathered Oak

Service
Product

Service rating : Dan, Store Manager at Abingdon was supremely helpful, flexible and communicative. The couriers were also superb: friendly, efficient, and professional, nothing was too much trouble for them and they made the whole experience entirely stress-free, very carefully manoeuvring my very heavy cabinet up some tight stairs and leaving it positioned exactly where I wanted it, in the desired room. Well done!
Product: This is a beautifully made piece and looks magnificent as a bookcase, housing the Dictionary of National Biography published by Oxford University Press in 60+2 Vols

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No Comment
20-Mar

Faux Leda Rose Stem - Cream/Pink (Two Flowers and Bud)

  • Customer also reviewed:
  • Faux Mop Head Hydrangea Stem - Short (47cmH) - Faded Autumn Green
  • Faux Flowering Clover - White
Service
Product

Service rating : order turned up a few days after ordering
Product: Good looking faux flower

No Comment
19-Mar

Florya Mugs Set of Four - Multi

Service
Product

Did it all online do it was quick. An e-mail to say when the product might be back in stock and delivered would have been good (product out of stock when ordred).

No Comment
19-Mar

Drum Shade Cotton (56cmDiax33cmH) - Off-White

Service
Product

Service rating : I had good advice from your shop staff before ordering this lampshade online. It arrived beautifully packed.
Product: Very happy with this lampshade. It was just what was looking for.

No Comment
19-Mar

Checkered Card Table

Service
Product

Service rating : Delivery was swift.
Product: Vintage style folding chess table looks very smart!

No Comment
19-Mar

Pulcinella Tumblers Set of Four - White

Service
Product

Service rating : I originally purchased 4 having received a magazine offering a discount. The code didn't work so I had to contact customer services who were great. On receipt I decided another 4 would be better as we often have more than 4 at the table. Again, customer services were brilliant & even gave me free P&P as I had ordered the previous week plus they honoured the discount%. That's what I call service!
Product: The overall look is great but when you lift up the glasses & look at the bottoms the design is quite clumsy. Hopefully ones guests will be suitably imbibed not to notice these little quirks! Other than that, great glasses, suitable for use as candle holders or desserts.

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No Comment
19-Mar

Bird Paintings - Set of Twelve

Service
Product

I ordered the pictures in early February and was emailed to say delivery would be on the 27th February and then heard nothing until they finally came on the 17th March. A very long time from order to delivery.

No Comment
19-Mar

Faux Lavender - Small

Service
Product

Order not placed correctly, not shipped on time wrong reference for shipping given; goods finally received 6 lavender plants not 3 and 1 oregano not 2. In all instances I had to chase in all cases to find out what was happening with the order. Finally returned the oregano plant and they said I could keep lavender plants as recompense!

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No Comment
19-Mar

Cassia Cushion Cover (60 x 35cm)

  • Customer also reviewed:
  • Plain Velvet Cushion Cover (51cmSq) - Gainsborough Blue
  • Plain Linen Cushion Cover (51cmSq) - Antibes Turquoise
  • etc.
Service
Product

Service rating : Order arrived quickly was correct and well packed.
Product: Cover was NOTHING like that showing the catalogue. I have exchanged it.

No Comment
19-Mar

100% Cotton Headboard Slip Cover King - Off-White

Service
Product

Service rating : Sent two emails to customer services, no response - so phoned and in all fairness received good support by phone.
Product: The first cover I received was way too small for the headboard, the second one fits, but only just and looks terrible. The back fabric is visible down the side of the headboard and doesn't do up properly at the back. Suspect the headboard is over padded - think Oka's quality control is off on this one - looks rotten and not as shown online but couldn't be bothered to fight.

Read more
No Comment
19-Mar

Cercle Console Table - Pale Olive/Mango Wood

Service
Product

Service rating : I'm very pleased with the customer service. Very prompt , very professional.
Product: In some areas it looks more distressed than it should.

No Comment
18-Mar

Carambola Leaf Lamp - Gold

Service
Product

Service rating : There was a problem in my transaction and I was phoned very promptly and courteously.
Product: Gorgeous and very different. Well packed and would have been difficult to get damaged in transit.

No Comment
18-Mar

Fyodor Lidded Vase - Small (20x10x37cm)

  • Customer also reviewed:
  • Fyodor Lidded Vase - Large (16x10x47cm)
  • Faux Fur Throw (150x200cm) - Rabbit
Service
Product

Service rating : Very good customer service: efficient, fast and friendly.
Product: Very beautiful vase. Lovely dusty rose colour. Beware, it is quite large!!

No Comment
18-Mar

Deco Side Table - Taupe Faux Shagreen

Service
Product

Service rating : Justin and James at Broadway give excellent customer service in my experience
Product: too expensive with a manufacturing fault.

No Comment
18-Mar

Test Tube Vase

Service
Product

Service rating : Absolutely fantastic , other CS could learn a thing or two!
Product: Poorly made and damaged when it arrived, not my usual experience of OKA

No Comment
17-Mar

100% Cotton Headboard Slip Cover King - Oatmeal

  • Customer also reviewed:
  • 100% Cotton Bed Valance King - Oatmeal
Service
Product

Service rating : in the shop very kind, deliveries chaotic!
Product: doesn't look very neat. Needs a lot of ironing and quality of textile is not very high

No Comment
17-Mar

200ml Room Diffuser - Alpine Forest

  • Customer also reviewed:
  • 200ml Room Diffuser - Rose Garden
Service
Product

Service rating : Quickly dispatched and received
Product: beautiful perfume in attractive bottle

No Comment
17-Mar

Set of 4 Marine Dessert Plates

  • Customer also reviewed:
  • 50ml Mini Fragrance Diffuser - Spice Grove
Service
Product

Service rating : Did on line with ease
Product: Delighted to get more

No Comment
17-Mar

Upton Console Table - Black/Weathered Oak

Service
Product

Service rating : Helpful and efficient
Product: Very good looking piece of furniture but unfortunately it didn't look good in my hallway!

No Comment
17-Mar

Chartwell Rug

Service
Product

Very good

No Comment
17-Mar

Kraakware Lamp (25cmDiax27cmH)

  • Customer also reviewed:
  • Lipton Lamp - Black
  • Empire Card Shade - Cream
  • etc.
Service
Product

it was ok

No Comment
16-Mar

Coromandel Quilt Double (260x270cm) - Blue Emblem

Service
Product

Service rating : I really wish things could be sent by some method that allows me to designate a 'safe place' instead of sending everything as needing to be signed for. This is a tall order with my hours of work
Product: This is really practical. It does well in the washing machine and can be tumbled dry on low. It is pretty and generously sized. I'm really pleased with my choice.

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No Comment
16-Mar

Anastasia Cushion Cover (51cmSq) - Ruby/Sapphire Piping

  • Customer also reviewed:
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

Helpful staff. Very pleased.

No Comment
16-Mar

Drum Shade Linen (45cmDia) - Natural

Service
Product

Service rating : Arrived very quickly
Product: Shades just right!

No Comment
16-Mar

Lorenzo Chair - Natural Linen

Service
Product

Service rating : Delivery was quicker than I had expected. The outside packaging was water damaged and a bit crushed but due to the considerable inside packing I was happy to see that the chair was in perfect condition.
Product: Very attractive chair for a corner with a lovely cushion on it. Glad to get this in the sale with a considerable reduction!

Read more
No Comment
16-Mar

Parkstead Console Table

Service
Product

Service rating : Very good - a bit slow to answer the calls though.
Product: Love the table - I have two now !!

No Comment
16-Mar

Jackson Chair - Aged Tobacco

Service
Product

Service rating : Excellent customer service. Delivery service second to none,
Product: Good quality leather. Love the design and is very comfortable.

No Comment
16-Mar

Nimrod Lamp - Distressed Wood

Service
Product

Service rating : Excellent delivery service.
Product: Looks lovely and very good quality but, as yet, untried

No Comment
16-Mar

Faux Box Pyramid (47cmH) - Green

  • Customer also reviewed:
  • 50ml Mini Fragrance Diffuser - Spice Grove
Service
Product

Service rating : Fine
Product: Nice but wouldn't have bought it full price.

No Comment
15-Mar

Bastille Console - Recycled Pine / Taupe

Service
Product

Service rating : After my disappoiuntment for recieving a faulty consolle I shall admit that your customer sservice has been very efficient and extremely precise in sorting everything.
Product: The consolle is exactly as expected.

No Comment
13-Mar

Plain Velvet Cushion Cover (51cmSq) - Crimson Red

  • Customer also reviewed:
  • Duck Feather-Filled Cushion Pad (51cmSq)
  • Campaign Desk - Vintage Oak
Service
Product

reliable

No Comment
13-Mar

Camargue Chair - Bay

Service
Product

I have been an Oka customer for many years and cannot praise their efficient helpful service highly enough---nothing is too much trouble for them.l have recommended th to many friends and family,all now delighted customers

No Comment
13-Mar

Camargue Chair - Bay

Service
Product

Really helpful customer service!

No Comment
13-Mar

Faux Dog Rose Stem (41cmH) - White

Service
Product

Service rating : Very helpful
Product: Beautiful roses and i put them in a round glass vase with two bunches of green berries and the display looks amazing ✨✨✨✨✨✨✨✨

No Comment
13-Mar

Camargue Chair - Bay

Service
Product

Although our original order contained two damaged chairs, the faulty items were replaced within four days and the items to be returned were collected as arranged. I spoke to Deborah from customer services who was very courteous and helpful.

No Comment
13-Mar

Drum Shade Cotton (40cmDiax23cmH) - Off White

Service
Product

Service rating : I was told I would be contacted in 10 days from placing my order to arrange delivery of the lamp only to be told when I called them 2 weeks later that it wouldn't be in until May.
Product: Would be better if the lamp arrived with it, having to wait 3 months is not acceptable.

No Comment
13-Mar

Faux Shagreen Coaster - Azure

Service
Product

Service rating : I ordered it online so can't really comment.
Product: The item is nice, but it definitely isn't worth £18. Disappointed that OKA has overpriced like this.

No Comment
12-Mar

Radnor Bedside Table - Linen Grey

Service
Product

Fine - but customer service is hard to rate when you do not speak to anyone! that is the good/bad of ordering online!

No Comment
12-Mar

Cassia Cushion Cover (60 x 35cm)

Service
Product

Service rating : Very fast service and delivery!
Product: Wonderful covers.

No Comment
11-Mar

Gustavian Sofa Side Table (48x25x59cmH) - Ebony/Brown

Service
Product

Service rating : Very good, clear and concise ordering service and delivery
Product: table arrived within time given, very well packaged.

No Comment
11-Mar

Half Lexington Table - Black High Gloss

Service
Product

Service rating : Phones rang out, no one returned calls. I would not purchase from you again!
Product: Highly polished surface shows fine scratches where it has been buffed!

No Comment
11-Mar

Octagon Side Table - Large

Service
Product

Service rating : Wonderful informed service including delivery
Product: Looks just like the website

No Comment
10-Mar

Woodroffe Wing Chair - Natural Linen

Service
Product

Service rating : Very pleasant
Product: Perfect for our needs

No Comment
10-Mar

Panama Luggage Rack

Service
Product

Service rating : Very quick and efficient service
Product: Love it - perfect size.

No Comment
10-Mar

Camargue Chair - Birch

Service
Product

Service rating : The customer service team were very helpful and prompt dealing with our complaint - organising the collection of one chair and delivery of another. Unfortunately, the replacement chair had the same defects as the first.
Product: It was very badly finished - we cut our fingers on the rough edges under the chair as we lifted it. The bolts fixing the legs to the stretcher were far too long, sticking out by about 1/2" -3/4 " and were dangerous.

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No Comment
10-Mar

Sash Mirror (95x130cmH)

Service
Product

Service rating : Service and delivery were excellent. Very pleased!
Product: This mirror is so perfect for our home and we liked it so much, we bought another one from our nearest OKA shop.

No Comment
10-Mar

Tatiana Cushion Cover (60x35cm) - Coral / Emerald Stripe

Service
Product

Service rating : Very fast and impressive delivery service.
Product: Exactly as expected. The standard and quality expected of OKA!

No Comment
10-Mar

Campaign Desk - Vintage Oak

Service
Product

Service rating : OKA didn't tell me that the product was out of stock when I ordered it and I had to contact Customer Services to find this information out.
Product: I love my desk but as others have said the colour is very different to the picture. The desk is stained a greyish colour. It didn't bother me as I wasn't matching with other pieces, but it may be something others wish to consider. Other than that it's a great little piece and good value.

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No Comment
10-Mar

Rectangular Shade Cotton (30x15x23cmH) - Off White

Service
Product

Service rating : Arrived very quickly. Thank you.
J murphy
Product: This shade was to replace one I bought many years ago that came with my Touch lamp. Unfortunately, I tried to wash the original shade, which disintergrated. This one suited perfectly though.

No Comment
09-Mar

Crane Lamp - Chrome

  • Customer also reviewed:
  • Wollaton Lamp - Mahogany Brown
  • Rectangular Shade Linen (27x19x16cmH) - Natural Linen
  • etc.
Service
Product

Contact them about the broken lamps and it was dealt with immediately Thank you

No Comment
09-Mar

Olympique Console Table - Pale Olive/Mango Wood

Service
Product

Service rating : Great service, polite and professional.
Product: The surface of the console table doesn't look that good. Maybe a bit more distressed than it should.

No Comment
09-Mar

Pompidou Side Table - Large

  • Customer also reviewed:
  • Savile Ottoman - Ecru
Service
Product

Service rating : communication is well executed. Delivery company very organised.
Product: The table is as I expected.

No Comment
09-Mar

Faux Mop Head Hydrangea Stem - Short (47cmH) - Faded Autumn Green

  • Customer also reviewed:
  • Framed Ornothological Prints Parrots - Set of Six
Service
Product

Difficult to say - the webchat man was very helpful in offering me free delivery because it was my first order with OKA (I had a free delivery code but was not permitted to use it in conjunction with another code). He agreed to refund me the delivery charge but I have yet to see it credited back to my card and have not heard anything further from OKA customer services.

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No Comment
09-Mar

Xin Bedside Table - Black

Service
Product

Service rating : They were delivered on the appointed day within ten minutes of the time slot.
Product: Soo beautiful, they look fabulous in my bedroom.

No Comment
09-Mar

Gunnebo Three-Tiered Table - Nordic White

Service
Product

Very well packed. Best ever received from on-line company

No Comment
09-Mar

Divot Paperweight - Clear

Service
Product

Service rating : Quick delivery
Product: Lovely paperweight and just as described

No Comment
09-Mar

Potted Faux Phalaenopsis Orchid (85cmH) - White (Double Stem)

Service
Product

Service rating : Both by telephone and by email, your customer service reps have been excellent; dealing with my enquiry in an intelligent, personal and professional fashion. I would use OKA again.
Product: Faux flowers have indeed improved over the last few years, but not as much as I had hoped.

Read more
No Comment
09-Mar

Tatiana Cushion Cover (51cmSq) - Turquoise/Gold Print

Service
Product

Service rating : No notification that item was out of stock - sent order without it. Then when I called they promised to call me back and never did. Poor
Product: Not as bright as expected. The design looks much brighter on the picture.

No Comment
09-Mar-2015

Mock 'Croc' Leather Bag Pouch -Blue

  • Customer also reviewed:
  • Mock 'Croc' Leather Bag Pouch -Red
Service
Product

Service rating : did over the interned
Product: colour was not as per the picture and some of the leather was scuffed

No Comment
09-Mar-2015

Mock 'Croc' Leather Bag Pouch -Purple

  • Customer also reviewed:
  • Half Burlington Table - Charcoal/Vintage Oak
Service
Product

Service rating : good service
Product: colourful but to soft to be used for glasses or phone

No Comment
09-Mar-2015

Udaipur Cushion Cover (51cmSq) - Indigo

Service
Product

Service rating : Kept informed of delivery schedule - parcel arrived well packaged.
Product: Beautiful design and quality of fabric....sadly too big for my sofa!

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09-Mar-2015

Pompidou Side Table - Large

Service
Product

Service rating : delivery service polite and obliging
Product: beautifully elegant

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