OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 5858 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
47 Hour(s) ago

White Foxglove - Spotted White

  • Customer also reviewed:
  • Faux Stock Stem - White
Service
Product

Service rating : I had a problem with the delivery and it was sorted out and every thing went smoothly. The lady I dealt with was very efficient
Product: Really lovely and real looking

No Comment
28-Aug

Triomphe Side Table

Service
Product

Efficient. Delivery men were excellent - very helpful

No Comment
28-Aug

Pigalle Console Table - Seal Grey

Service
Product

Service rating : Everything went as said
Product: Excellent help and communication

No Comment
28-Aug

Faux Delphinium Stem - Cream

Service
Product

Service rating : Online transaction very smooth although delivery to local store in Harrogate incurred a 12 day wait which wasnt clearly explained on the web site, or perhaps that was just me? and when I did arrive to pick them up the sales assistant was somewhat cool in her customer services skills, almost like I had done something inferior in ordering from the internet. Shame as Ive always rated the staff in Harrogate
Product: Excellent quality. Very happy indeed.

Read more
No Comment
28-Aug

Dendrobium in Pot - White

  • Customer also reviewed:
  • Faux Pansy Posy
Service
Product

Yet again, an excellent service. Thank you

No Comment
28-Aug

Whistler Chair (59x58x75cmH) - Stonewashed Indigo Linen

  • Customer also reviewed:
  • Arcady Chair Cushion Cover and Pad - Corazon Green
  • Plain Velvet Cushion Cover (60x35cm) - Turquoise
  • etc.
Service
Product

Good communication with staff on phone

No Comment
28-Aug

Tatiana Cushion Cover - Turquoise/Gold

Service
Product

Service rating : Extremely easy website to use. Order delivered well packed and as promised.
Product: Up to the usual OKA standard of style and quality.

No Comment
28-Aug

Glass Ice Bucket/Vase - Small

  • Customer also reviewed:
  • Round Plaque
  • Mini Faux Sweet Pea Churn (8.25x25cmH)
Service
Product

Service rating : I received an apology via customer services on the phone and postage was refunded as a gesture of goodwill, but they were unable to do anything positive about the delivery timing. They were extremely polite, but of course this did not help with my complaints above.
Product: These 2 ice buckets were very elegant and good quality. The only bad thing was the delivery, which was days after the promised date of 'within 5 days'. The excuse given was that they were so busy because of the sale!!

Read more
No Comment
28-Aug

My Teapot and Cup

Service
Product

Service rating : Always professional and go out of their way to give you 100% service.
Product: Just adore its uniqueness and attention to classic design in t

No Comment
28-Aug

Nicky Haslam Book: Folly de Grandeur

Service
Product

Service rating : Two emails, two phone conversations and after the second call things moved and the book arrived after 10 days. Promised refund of postage has not happened as yet neither has promised £10'token. Will think twice about ordering again
Product: Wonderful book and cheered recipient which was instead of flowers considerably!

Read more
No Comment
28-Aug

Linen Embroidered 'Yaughty' Napkins - Set of 6

Service
Product

Service rating : I called customer service when after a week the order had not been delivered yet and was told they were late with shipments. I would have preferred to be informed by email or phone about the delay.
Product: Lovely napkins that look wonderful on any table. Bought in the sale at very good price. The shipping cost though was quite expensive considering that the napkins arrived almost 10 days from the date of order.

Read more
No Comment
28-Aug

Town Table (50x35x70cmH) - Silver Birch

  • Customer also reviewed:
  • Leather Zip Pouch Large - Black lizard
  • Leather Zip Pouch Large - Red
Service
Product

The chap I spoke to on the phone to find out where my order had got to was nice but a bit confused! I felt like I was leading him through the call. Maybe I baffled him?

No Comment
28-Aug

Town Table (50x35x70cmH) - Silver Birch

  • Customer also reviewed:
  • Minara Sconce Small - Natural Wood
  • Martinetti Lamp - Chrome
  • etc.
Service
Product

Always excellent

No Comment
28-Aug

Ashmolean Shelves - Low (90x28x83cmH) - Silver Birch

  • Customer also reviewed:
  • Faux Shagreen Trunk Large - Taupe
Service
Product

Service rating : Delivery fine but other firms eg feather and black quicker
Product: Nice design- slightly over priced for quality

No Comment
28-Aug

Initialled Napkins Set of Four (60cmSq) - G

Service
Product

Service rating : Excellent
Product: Excellent

No Comment
28-Aug

Faux Sweet Pea Posy

  • Customer also reviewed:
  • Rivoli Folding Chair - Antique Grey
Service
Product

I have been quite impressed on all quality of items purchased

No Comment
28-Aug

Anastasia Cushion Cover (51cmSq) - Ruby/Sapphire Piping

Service
Product

Service rating : The delivery of these products took ages. I thought they were lost and rang several times
Product: Beautiful well made.

No Comment
28-Aug

Faux Hibiscus Stem - Pink

  • Customer also reviewed:
  • Urbino Half-Tester - Antique Gold
  • Sultan Half-Tester - Natural
  • etc.
Service
Product

I clicked and collected but didn't check the lamp box which was the wrong one
When I got home - I phoned and was impressed when told they would post the correct one out which I received today - so a disappointing situation put right in a reasonable timeframe. The only shame here is that the person who delivered the lamp wouldn't take the original one, Ineed to deliver it back to the shop - I don't travel that distance v often ... It will be something I need to now remember to do

Read more
No Comment
28-Aug

Rivoli Folding Chair - Antique Grey

Service
Product

Telephone contact sometimes quite prolonged as quite a long wait for an answer.
Once answered staff are pleasant and helpful to deal with.

No Comment
27-Aug

'Bouganvillea' Stem - Pink

  • Customer also reviewed:
  • Epirus Cushion Cover (46cmSq) - Blue/White
Service
Product

Exactly what I'd ordered and arrived when expected

No Comment
27-Aug

The Snow Rose Cushion Cover

Service
Product

Service rating : Helpful and courteous
Product: Lovely quality

No Comment
27-Aug

Madura Lampshade Silk (45cm) - Aubergine

Service
Product

Service rating : Faultless
Product: Perfect

No Comment
27-Aug

Faux Bunch of Multicoloured Stocks

Service
Product

Service rating : Postage service was rubbish a two weeks to wait with no information
Product: Not worth the full price (£100)

No Comment
27-Aug

Singita Hurricane Lamp

Service
Product

Service rating : I've found it to be excellent.
Product: Lovely lamp with good effect in the evening

No Comment
27-Aug

Faux Bunch of Delphiniums - Multi

Service
Product

Product purchased in sale so value for money, too expensive for me otherwise.
Product arrived exactly as described.

No Comment
27-Aug

The Pampas Cushion (51cmSq)

Service
Product

Service rating : i have always found the customer service very helpful
Product: beautiful cushions of high quality

No Comment
26-Aug

Glass Ice Bucket/Vase - Small

  • Customer also reviewed:
  • Faux Sweet Peas Bunch (52cmH)
  • Faux Sweet Pea Posy
  • etc.
Service
Product
Latest
Service
Product

Service rating : Unacceptable manner of manager, when pointing out poor quality
Product: Terrible quality and cracked

26-Aug-2015
Service rating : Ridiculous prices
Product: Already done

26-Aug-2015
Service rating : Ridiculous prices
Product: Already done

Read more
No Comment
26-Aug

The Gothick Side Table - Original

Service
Product

Service rating : Delivery was quick
Product: The Gothick Side Table looks lovely in my hallway

No Comment
26-Aug

Faux Bunch of Delphiniums - Multi

Service
Product

Service rating : Quick and safely packed
Product: Very realistic

No Comment
26-Aug

Wide Sewn Stripe Cushion Cover & Pad - Mid Blue/Linen

Service
Product

I can't remember who the delivery was made by - I think parcel force. If so, they are always very much slower to deliver, from wherever, than other couriers

No Comment
26-Aug

Cube 24-Piece Cutlery Set - White

Service
Product

Service rating : Always on time with delivery and well wrapped and nicely packaged.Thank you.
Product: My son is moving to a new flat. As these were so reduced I bought them for a gift. They are modern looking and good quality ..as is everything from Oka,so I am pleased.

No Comment
26-Aug

Turandot Lamp & Empire Shade - Coral Red

  • Customer also reviewed:
  • Faux Hibiscus Stem - Pink
  • Anastasia Cushion Cover (60x35cm) - Rubellite/Amber Piping
Service
Product

Service rating : Packaging is excellent and delivery also
Product: Rreally beautiful and high quality

No Comment
26-Aug

Mock 'Croc' Leather Bag Pouch -Blue

  • Customer also reviewed:
  • Gustavian Bedside Table - Buttermilk
Service
Product

Service rating : Didn't have any F2F - all done online.Delivery times were key issue.
Product: . Too short for my mobile but then I found I could usefully use it to carry headache and indigeston tablets in my hadbag: useful by default.

No Comment
26-Aug

Magritte Mirror

  • Customer also reviewed:
  • Ashmolean Shelves - Low (90x28x83cm) - Rubbed Black
Service
Product

Terrible, terrible, terrible service and sales associate at the Fulham shop, what a waist of time and energy in the end to not even get it right! I just furnished an entier flat at you place it has been a long, time consuming painfull experience. SUch a shame to have such good products and bad service at the same time! I have 3 more flats to entierly furnish before teh end of teh year and I regretably will not renew the experience, evnthough I very much like you products as I no longer want to waste time!

Read more
No Comment
26-Aug

Echo Dining Chair - Dark Wood Legs

Service
Product

Efficient knowledgeable & good humoured

No Comment
26-Aug

Twisted Wine Glasses Small Set of Four - Turquoise

  • Customer also reviewed:
  • Short Neck Glass Decanter - Damson
Service
Product

excellent service

No Comment
26-Aug

Turandot Lamp & Empire Shade - Coral Red

  • Customer also reviewed:
  • Cube 24-Piece Cutlery Set - White
Service
Product

Service rating : Didn't use it
Product: Delighted and it was a a bargain

No Comment
25-Aug

The Mullion Cushion Cover & Pad

  • Customer also reviewed:
  • The Saintclou Cushion Cover & Pad
Service
Product

Service rating : Cannot fault the service and help received from Oka and their staff!
Product: Did not fit in as well with my furnishings as I thought it would a bit too rustic

No Comment
25-Aug

Dauphine Coffee Table (94x60x43cmH) - Silver Birch

Service
Product

Service rating : Prompt and efficient delivery
Product: Very pleased

No Comment
25-Aug

Plaid Throw (150x200cm) - Yellow Check

Service
Product
Latest
Service
Product

Service rating : Excellent. Very efficient
Product: Lovely. Gorgeous design

25-Aug-2015
Brilliant

25-Aug-2015
Brilliant

Read more
No Comment
25-Aug

Samsara Cushion Cover & Pad - Duck Egg

Service
Product

Service rating : Most helpful and efficient.
Product: I have previously bought several cushions in this range and I am delighted with the quality, not only of the cushion cover but the pad.

No Comment
25-Aug

Duck Feather-Filled Cushion Pad (60x35cm)

Service
Product

but very slow delivery - and slow email feedback. good on phone and live chat

No Comment
25-Aug

Versailles Console - Large

Service
Product

Service rating : the delivery men were delightful and very helpful - literally going the extra mile as we live in a very remote area. We struggle with deliveries normally but the communication was clear, patient and consistent. The men removed and disposed of the packaging. I look forward to ordering again!
Product: the console is exactly as described and fits well into its assigned place

Read more
No Comment
25-Aug

Gustavian Bedside Table - Buttermilk

Service
Product

Service rating : Process was effective
Product: I bought 2 bedside tables. one was fine but the other was a little less well finished. Ideally I'd have returned it and asked for another but no guarantee that the replacement would be any better

No Comment
25-Aug

Gustavian Bedside Table - Buttermilk

  • Customer also reviewed:
  • Charlemagne Console Table
Service
Product

Service rating : It was reassuring the the delivery people would take anything I didn't like back with them
Product: Attractive and work well in small space

No Comment
25-Aug

The Pampas Cushion (51cmSq)

  • Customer also reviewed:
  • The Mullion Cushion Cover
  • The Mullion Cushion Cover & Pad
  • etc.
Service
Product

I spoke with Annabelle ,who I got to know when I had problems last year, as always she was most helpful and friendly. She is a tremendous asset to Oka customer service team!

No Comment
25-Aug

Handel Vase

  • Customer also reviewed:
  • Antler Lamp
  • Drum Shade Linen (35cmDia) - Natural Linen
Service
Product

goods arrived in 2 deliveries but well packaged.

No Comment
24-Aug

Heraldic Cushion Cover & Pad - Rust

Service
Product

Service rating : Ordering and delivery very good. Assistant in store vague and disinterested!
Product: Very nice cushions, also have them in another colour.

No Comment
24-Aug

Madura Silk Cushion Cover & Pad - Blue

  • Customer also reviewed:
  • Phula Cushion Cover & Pad - Multi
Service
Product

Service rating : service was fine; product see above
Product: the pad was not square, but rectangular - completely the wrong shape for the cover

No Comment
24-Aug

Cube 24-Piece Cutlery Set - White

  • Customer also reviewed:
  • Faux Delphinium Stem - Cream
  • 'Lilac Stem' - Green
  • etc.
Service
Product

relaxed but friendly and efficient

No Comment
24-Aug

Astrid Headboard Super King - Flannel Grey

Service
Product

Service rating : so far disappointing. Have emailed with photographs but have not herd back yet. Only a few days so hopeful.
Product: first the delivery men said they couldn't get it upstairs to bedroom ( we managed later , not without difficulty but we managed with damage), then when unpacked the headboard has been sprayed but is patchy where they have missed bits. disappointing, as we are reticent to bring it down again but feel cheated.

Read more
No Comment
24-Aug

Mock 'Croc' Leather Bag Pouch -Blue

  • Customer also reviewed:
  • Twisted Wine Glasses Small Set of Four - Turquoise
  • My Teapot and Cup
Service
Product

Service rating : Good
Product: Ok

No Comment
24-Aug

Cotton Embroidered 'Radish' Napkins - Set of 4 - W

Service
Product

Service rating : Quickly and efficiently delivered to a local shop for collection.
Product: Pretty radish napkins at a very good price in the sale.

No Comment
23-Aug

Chinese Barrel Seat - Blue

Service
Product

Delivery was exactly as promised. The tracking was accurate. The item was exactly as described.

No Comment
23-Aug

Sanganeeri Lamp & Cotton Shade - Sea Blue/Off White

Service
Product
Latest
Service
Product

Service rating : Sent email to customer are and after a week of no response sent another email. Told I would be getting a reply from the Manager of local OKA shop but I have heard nothing.
Product: Lamp was just what I wanted but it was sent with 56 cm shade making it look out of proportion. Reading the write up on the lamp it said we recommend 40 - 50 cm shade. Told it was not possible to change shade so lamp and shade was returned.

23-Aug-2015
Service rating : After this order I am not sure.
Product: Lamp was just what I wanted but size of shade made it unacceptable

Read more
No Comment
22-Aug

Saltire Tall Bookcase Lichen Grey

Service
Product

Knowledgable staff who kept me informed on the order , keep it up

No Comment
22-Aug

Bone Wastepaper Bin

  • Customer also reviewed:
  • Mala Wastepaper Bin - Red Linen Finish
  • 'Delphinium' Stem - Dark Blue
Service
Product

very good

No Comment
21-Aug

Miscellaneous

Service
Product

Service rating : Had brilliant customer service on visiting both OKA showrooms at Milton and
the one near Hungerford
Product: Love my purchases, a beautiful chair and a plaque and the delivery was very quick

No Comment
21-Aug

Faux Delphinium Stem - Cream

  • Customer also reviewed:
  • Faux Sweet Peas Bunch (52cmH)
  • Faux Bunch of Delphiniums - Multi
  • etc.
Service
Product

Service rating : Customer service are polite efficient and extremely helpful when contacted
Product: Not as realistic as the faux bunch multi colour

No Comment
21-Aug

Anastasia Cushion Cover (51cmSq) - Ruby/Sapphire Piping

  • Customer also reviewed:
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

Yet again excellent telephone help when I needed to clarify something. You get my vote every time.

No Comment
21-Aug

Pea Shoot Plate - Large

Service
Product

Service rating : Service in shop was slow no one seemed to know where my order was despite having had a call to say out was in stock it then took the person on duty nearly half an hour to find it! Not impressed by service or quality of staff
Product: Went to collect and one was damaged fortunately I checked all plates before leaving shop and shop reaced damaged item

Read more
No Comment
21-Aug

Wide Woven Stripe Cushion Cover & Pad - Off White/ Eau De Nil

Service
Product

Service rating : Good service, but a little slow delivery.
Product: Attractive , well made and comfortable product.

No Comment
21-Aug

Bubble Jug - Blue

  • Customer also reviewed:
  • Bubble Tumbler Short Set of Four - Blue
Service
Product

great

No Comment
21-Aug

Melila Lantern - Distressed Wood/Oxi Metal

Service
Product

Service rating : Despite my order placed late July I am still waiting on it!
Product: Still waiting on my goods.

No Comment
21-Aug

Faux Sweet Peas Bunch (52cmH)

Service
Product

Service rating : Visited shop and they were very helpful. Feel the delivery time is pretty slow
Product: Several of the petals had fallen off and I needed to glue them back on

No Comment
21-Aug

Cube 24-Piece Cutlery Set - White

Service
Product

Service rating : Quick response,delivery and contact.
Product: The handle on cutlery is fine but the quality of actual knife and fork implement is awful. My husband refuses to use them. 4 forks are already bent or mishapen. Explains why they were £12. Wish I'd returned them straight away. On a positive - my 5 year old son likes using them.

Read more
No Comment
20-Aug

Rectangular Shade Cotton (35x15x22cmH) - White

Service
Product

Service rating : The person I spoke to was very helpful and friendly.
Product: I am really happy with my shades, they look beautiful!

No Comment
20-Aug

Round Plaque

  • Customer also reviewed:
  • Rivoli Folding Chair - Antique Grey
Service
Product

Service rating : The staff in the two showrooms Milton and the one somewhere near Hungerford where you had the fire were so very helpful.
Product: The only drawback is I want to hang it on a wall and it has no hanging device. I love it though so have ordered a large plate wall hanger to try with it.

Read more
No Comment
20-Aug

'Artichoke' Napkins Set of Four (50x50cm)

Service
Product

Service rating : The service was exceptional - staff were extremely friendly and helpful, and their delivery/returns service was astonishingly speedy. Entirely professional, and a joy to do business with.
Product: The napkins were delightful - however I knew even before they arrived I should have ordered plain ones to go with the dinner service!

Read more
No Comment
20-Aug

Laurel Half-Tester

Service
Product

Jason at the Ladbroke Grove store is helpful and always friendly and I feel I can come in freely and ask him things.

No Comment
20-Aug

Marrakech Plate - Multi

Service
Product

Service rating : Paid for next day delivery but waited two days!!
Product: This plate was a gift for friends celebrating their Ruby Wedding. They were thrilled!

No Comment
20-Aug

Melila Lantern - Distressed Wood/Oxi Metal

Service
Product

Service rating : Excellent service, could not fault it.
Product: Excellent customer care, very nice products.

No Comment
20-Aug

Coolie Lantern - Whitewashed Wood

  • Customer also reviewed:
  • Minara Sconce Small - Natural Wood
  • Planter - Natural Patina
  • etc.
Service
Product

Great customer care on telephone - Very poor delivery service!

No Comment
20-Aug

Oban Mirror Large (64cmDia) - Black/Gold

Service
Product

Service rating : This was ordered for end of March and was received this week. Limited communication. Only in touch when the credit card used for the booking had expired.
Since order the price has been discounted and I am not clear whether I got the discounted price (I was promised I would when I emailed to point this out).
I can't believe you wait for the tree to grow once you've received an order. Surely you can forecast sales volumes and order ahead.

I have been sorely tempted to cancel the order through this process.

Hope not to use OKA again as a result.
Product: Hopefully its what I ordered

Read more
No Comment
20-Aug

Palau Silk Lampshade (50cm) - Sage

  • Customer also reviewed:
  • Portree Mirror (84x114cmH) - Ebony/Black
  • Upton Console Table - Black/Weathered Oak
  • etc.
Service
Product

Service rating : Very helpful. Delivery was delayed twice and had to chase
Product: Replaced with the red version

No Comment
20-Aug

Carambola Leaf Lamp & Drum Shade - Silver/Natural

Service
Product

Service rating : Max 5 days to deliver? It's the 11th day and I am still waiting
Product: I have not received it

No Comment
20-Aug

Laurel Half-Tester

Service
Product

I would have liked instructions on how to have made and FIT the curtain to the tester.
It is shown with the curtain at the back, how is this fitted with the tester so close to the wall ???

No Comment
20-Aug

Urbino Half-Tester - Antique Gold

Service
Product

One has arrived broken. i've just got back from holiday and only had time to unpack one of them so not sure about the other one yet as am away again until next week. Will let you know and could you let me know what to do about the broken one please?

No Comment
20-Aug

Kraak Deep Bowl Large (27cm Dia) - Blue

  • Customer also reviewed:
  • Rattan Paper Napkin Basket
  • Rattan Low Delta Box Small
Service
Product

Always pleasant and helpful, even if I was fussed about delivery here in Italy and wanted to have my tracking number, in case there were problems. In the end delivery was prompt and trouble-free.

No Comment
19-Aug

Rivoli Folding Chair - Antique Grey

Service
Product

Service rating : Excellent service
Product: Lovely chair actually putting it into a bedroom with a nice cushion on - brilliant price in the sale,

No Comment
19-Aug

Camargue Chair - Linen Grey

  • Customer also reviewed:
  • Camargue Chair Cushion Cover with Piping - Oatmeal
  • Duck Feather Cushion Pad for Camargue Chair
Service
Product

No follow up when promised no call. Ask when promised . Staff member didn't leave any details with colleagues on his day off . Not really impressed with in store service at all. Not very friendly and a a little aloof.

No Comment
19-Aug

Upholstered Headboard Double

Service
Product

I ordered a number of items of furniture and soft furnishings. I booked a date for delivery; that worked fine for a large single item but I thought that all the furniture would arrive together, not in a number of separate deliveries over a couple of weeks. I would have appreciated better information on what would be in each delivery.

Read more
No Comment
19-Aug

Spindle Back Chair and Pad - Weathered Oak

  • Customer also reviewed:
  • Radnor Dresser - Weathered Oak
Service
Product

Service rating : I had a mixed experience. Tere were two problems. One was that the online service did not have the same stock as the shop I had visited and then each shop seemed independent from the others, which meant I was expected to ring round until I located the items I wanted. It took three phone calls to track down the items. This was time consuming for me and inefficient, and might have put me off if I had not been so keen to purchase the items. The other problem was with the carriers who kept offering me slots which I had to either accepts or decline, without being able to negotiate a time to suit me. This was done by phone so was also time consuming as I kept having to ring them back. Email would be much more efficient. Every time I declined a delivery date I had to wait to be offered an alternative. I was finally given a date I could manage, but the time was subsequently shunted forward by one hour and we then received a call from the driver saying he would be arriving yet another hour earlier. We had to put him off, which he was not happy about. This is important as OKA offer free returns if you do not like the goods on delivery, which means we both wanted to be in to receive the consignment.
Product: Nice big chair. Looks good with our refectory table but could be too high and wide for a smaller table. Reasonably comfortable though the spindles tend to dig into the back a little when sitting for a long time. The design of this and the oak dresser I bought at the same time is very elegant though I would prefer a less obviously distressed look.

Read more
No Comment
19-Aug

Beluga Pot - Large (10cmDiax14cmH)

Service
Product

Service rating : Always excellent
Product: Quality definitely down since I bought my first one, also bought 2 taupe shagreen placemats, and the quality of these also down. Backing coming off one already and the other looks as if the veneer is creased

No Comment
19-Aug

Octagon Side Table - Large

Service
Product

Justin at the Broadway shop had a wonderful manner and was extremely helpful.

No Comment
18-Aug

'Delphinium' Stem - Dark Blue

  • Customer also reviewed:
  • Faux Delphinium Stem - Cream
  • Mini Faux Sweet Pea Churn (8.25x25cmH)
Service
Product

Service rating : All in all I am very pleased with the Customer Service, will certainly Order again
Product: I am very impressed with the artificial Delphinium, it Looks so much like the real one

No Comment
18-Aug

The French Quarter Fireguard

  • Customer also reviewed:
  • Faux Bunch of Delphiniums - Multi
Service
Product

Service rating : The customer service from the team at Oka is fantastic
Product: It was a lovely Fireguard however it was too large for our fireplace

No Comment
18-Aug

Jet Table - Rubbed Black

Service
Product

Delayed product, staff that didn't know what they were doing, and a sense of not caring or bothering to help.

No Comment
18-Aug

Singita Hurricane Lamp

Service
Product

This item was delivered very quickly.

No Comment
18-Aug

Rivulet Console Table - Antique Silver Leaf

Service
Product

Service rating : Far too much reliance on their 3rd party suppliers for continuing their customer service when it comes to post sales care. I had a lot of problems with the delivery company (something Direct limited) and when I rang OKA to complain/get some form of an escalation going, they didn't want to know. For a company that charges a small fortune for imported goods from China, you'd think they'd want to take better care of their customers - sadly not. Just interested in getting your money and to hell with customer care
Product: Table is wonky and not as described in advertising

Read more
No Comment
18-Aug

Pleated Linen Shade (40cmDiax28cmH) - Off White

Service
Product

Service rating : Always so helpful
Product: Bought one earlier liked so much bought another one for my other lamp

No Comment
18-Aug

Astrid Headboard King - Flannel Grey

Service
Product

Service rating : Good delivery service.
Product: It's a lovely headboard. Although I am slightly disappointed as it looks a lot darker than I expected and so I will have to paint it a lighter colour. I do think it should be re photographed to show it more truthfully.

No Comment
18-Aug

Faux Bunch of Delphiniums - Multi

  • Customer also reviewed:
  • Faux Bunch of Multicoloured Stocks
  • Dahlia Bunch Mixed - Multicoloured
Service
Product

Service rating : Been using Oka for years and the service has always been good, helpful and prompt.
Product: Useful for years to come. Lovely colours. Just remember that these sold as a bunch are shorter than the singe stem delphiniums, but they are a good size and work really well.

No Comment
18-Aug

Aquila Bedside Table - Distressed Silver Grey

  • Customer also reviewed:
  • Gunnebo Single Chest of Drawers - Nordic White
Service
Product

very helpful and friendly service from the team at abingdon

No Comment
17-Aug

Anastasia Cushion Cover (60x35cm) - Rubellite/Amber Piping

Service
Product

The level of service is generally low. The company does not stick to the delivery dates shown on website. Customer service has not a policy of replying systematically to e-mails.

No Comment
17-Aug

Anastasia Cushion Cover (51cmSq) - Ruby/Sapphire Piping

Service
Product

Delivery and packaging excellent

No Comment
17-Aug

Tendril Love Seat - Metal

  • Customer also reviewed:
  • Sanganeeri Lamp & Cotton Shade - Sea Blue/Off White
Service
Product

Service rating : Prompt and very helpful
Product: Unusual but lovely

No Comment
17-Aug

Kingsize High Rise Headboard & Cotton Cover - Oatmeal

Service
Product

As always I had excellent service from the OKA team.

No Comment
17-Aug

Dauphine Console (110x35x80cmH) - Silver Birch

Service
Product

Very good thank you

No Comment
17-Aug

Camargue Chair - Bay

  • Customer also reviewed:
  • Camargue Chair Cushion Cover with Piping - Oatmeal
  • Duck Feather Cushion Pad for Camargue Chair
Service
Product

Why are you forcing me to make a comment before accepting my other comments - not very good customer service move!

No Comment