OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 3899 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
12 Hour(s) ago

Camargue Chair Special Purchase Padded Cane Seat - Walnut

Service
Product

Service rating : Delivery timing was very good.
Product: Good design, but dislike solid rather than caned seat. Purchased four chairs from promotion brochure, wish had seen and examined them.The resin in the padding is extremely strong smelling and affects breathing for asthmatics.

No Comment
20 Hour(s) ago

Tatiana Cushion Cover- Ruby/Graphite Print(51cmSq)

  • Customer also reviewed:
  • Tatiana Cushion Cover(51cmSq)-Turquoise/Gold Print
Service
Product

Service rating : Fine
Product: wrong colour, returned it

No Comment
21 Hour(s) ago

'Sweet Peas' Bunch

  • Customer also reviewed:
  • Summer Garden Bunch - Multicoloured
Service
Product

the quality is excellent - just what I expected of OKA!

No Comment
22 Hour(s) ago

Astrid Headboard King - Swedish Blue

Service
Product

delighted with product and delivery went smoothly however it is very frustrating to receive an email the morning of your expected delivery for which you have paid delivery charges to find oka offering free delivery that very same day. As a regular customer it does not encourage me to buy from oka.

No Comment
23 Hour(s) ago

Wooden Bowl Small

  • Customer also reviewed:
  • Pair of Salt & Pepper Dishes
  • Tissue Box Cover
Service
Product

All fine except OTT packaging. Huge box filled with tons of plastic wrap.

No Comment
24 Hour(s) ago

Camargue Chair - Weathered Oak

  • Customer also reviewed:
  • Duck Feather Cushion Pad for Camargue Chair
Service
Product

Service rating : Always very helpful and friendly
Product: We use these all the time!

No Comment
24 Hour(s) ago

Plain Velvet Cushion Cover (51cmSq) - Dirty Orange

Service
Product

Service rating : Ok
Product: Good shade of orange

No Comment
24 Hour(s) ago

Cardoon Candle Holder Small (20cmDia27cmH) - White

Service
Product

OKA have a fantastic customer service department - nothing is too much trouble.
I shall certainly use them again.

No Comment
25 Hour(s) ago

Cardoon Candle Holder Small (20cmDia27cmH) - White

  • Customer also reviewed:
  • Cardoon Candle Holder Large (25cmDiax35cmH) -White
Service
Product

Service rating : As efficient as always
Product: Very attractive.

No Comment
25 Hour(s) ago

Cardoon Candle Holder Large (25cmDiax35cmH) -White

Service
Product

Service rating : I has no contact with customer service
Product: Not great quality

No Comment
25 Hour(s) ago

Marrakech Plate

Service
Product

fast delivery, well packaged

No Comment
38 Hour(s) ago

Saltire Low Square Table - Lichen Grey

  • Customer also reviewed:
  • Saltire Coffee Table Lichen Grey
  • Saltire TV Console - Lichen Grey
Service
Product

Service rating : Ordered by phone and the service was excellent. Received a prompt email confirming my order and the waiting time for items to be back in stock. Also the delivery men were fantastic. Took all boxes and wrapping and even took their shoes off when entering my home! Thank you Oka, will be ordering again.
Product: Very pleased with the coffee tables. Love the design and the colour is a lovely earthy grey. Glad I bought them in the sale with free delivery as it made them a very good buy.

Read more
No Comment
43 Hour(s) ago

Faux 'Fur' Cushion Cover & Pad (100x70cm) - Leopard Print

Service
Product

There was some delay in delivery because although the web-site said the item was in stock, it wasn't and the item had to be sourced from one of the stores.

No Comment
46 Hour(s) ago

Saltire Low Square Table - Lichen Grey

Service
Product

Service rating : Very prompt delivery.
Product: Very attractive and useful side tables for sofa.

No Comment
46 Hour(s) ago

Saltire Low Square Table - Lichen Grey

Service
Product

Service rating : Very quick and easy and the ladies in the shop couldn't have been nicer or more helpful. Very happy overall and will definitely order more.
Product: Loved it. So sad to hear you're discontinuing the range, I can only afford a bit at a time!

No Comment
46 Hour(s) ago

Songshi Vase

Service
Product

It took a little too long to be delivered and we were not kept informed of when it would be delivered.

No Comment
47 Hour(s) ago

Plain Velvet Cushion Cover (60x35cm)- Blood Orange

Service
Product

Service rating : always great
Product: lovely cushion - thanks

No Comment
47 Hour(s) ago

Stonewashed Linen Tablecloth (250x150) - Turquoise

  • Customer also reviewed:
  • Shelbourne Throw - Red
  • Pair of Salt & Pepper Dishes
Service
Product

Service rating : Excellent customer service both in store and by telephone. I would definitely buy from OKA again and fully recommend them.
Product: Very good quality material, and a beautiful colour that goes well with dark wood furniture.

No Comment
18-Aug

Pompidou Side Table - Small

Service
Product

I told delivery would be between 3 and 6 pm. It was at 7AM.

No Comment
18-Aug

Chester 3-Seater Sofa - Natural Linen

Service
Product

The delivery team were extremely nice and resourceful - the sofa was long and getting it through a door and round a corner was going to be nearly impossible. So they went through the garden, down a path with hydrangea blooms blocking the way and through the French doors. It took them a few minutes and no broken flowerheads ... brilliant. I had asked in advance if it would be possible for them to deliver my old sofa to a friend 5 minutes drive from me. Again this was carried out with quiet efficiency. All very impressive. Many thanks

Read more
No Comment
18-Aug

Gustavian Sofa Side Table - Buttermilk

Service
Product

Service rating : Ordering on the website was a bad experience , firstly not knowing whether the gods had been ordered and secondly contradictory and confusing messages about goods still in the basket . Eventually got through to care line which was on overflow and the person I talked to could not answer any of my queries and promised a all back with in 1 hour which did not happen . Several calls followed each one not knowing that the issue had been resolved . A poorly designed order process and not joined up at all !!
Product: Bought 6 and 1 was damaged and replaced

Read more
No Comment
18-Aug

Chinoiserie Planter

  • Customer also reviewed:
  • A Pair of Pugs
  • Songshi Vase
Service
Product

Service rating : Everyone is helpful and efficient, a pleasure to deal with.
Product: Quite large, but very well made, feels good quality.

No Comment
18-Aug

Pompidou Console Large - Brown

Service
Product

As usual, efficient and friendly service!

No Comment
18-Aug

Lavenham Armchair - Ecru

  • Customer also reviewed:
  • Haydon Swivel Armchair - Slate Blue Linen
Service
Product

Service rating : Very straightforward tho The delivery did try to give me a console table - the label had slipped off!
Product: The self assembly was fairly easy but one of the bolts did not fit & the bolt head was mangled as I tried to turn it with the key

No Comment
17-Aug

Rattan Square Storage Basket

  • Customer also reviewed:
  • The Corazon Cushion Cover (60x35cm) - Green
  • Duck Feather-Filled Cushion Pad (51cmSq)
  • etc.
Service
Product

Service rating : it was very friendly but also professional
Product: But it appeared from the illustration that it slid easily in and out of the tv shelving unit I purchased earlier - in fact it's quite a tight squeeze.

No Comment
15-Aug

Linen Cover For Echo Chair- Natural Monogram

Service
Product

Service rating : Excellent service as always from Oka
Product: Beautiful covers. Exceptionally well made, although shame they are dry clean only!

No Comment
15-Aug

Beauvais Bedside Table - Buttermilk

Service
Product

Service rating : Could not fault your service.
Product: We expected good quality. We got it!

No Comment
15-Aug

Basketweave 24-Piece Cutlery Set

Service
Product

Service rating : I ordered 2 sets. One set arrived quickly. I phoned to ask about the second set, and was told that they were out of stock, and more were coming, and would be sent to me soon. The second set arrived about 3 weeks after the initial order.
Not perfect, but Customer services were on the ball, courteous, and accurate.
Product: They seem well made; quite light, but that's fine so long as they are strong enough, which they seem to be. The resin basketweave appearance is attractive, and like most resin products, very detailed and realistic; and far more practical of course.
The knives are serrated, which suits me well.

Read more
No Comment
14-Aug

Drum Shade Linen (35cmDia) - Natural Linen

Service
Product

Service rating : Well packed and promptly delivered.
Product: Replacements for old - perfect.

No Comment
14-Aug

Naïve Cockerel

Service
Product

Service rating : Dispatch was very quick ; packaging was excellent. I wish the horse were cheaper so that I could buy it for my first grandchild in the autumn - Year of the Horse - as I appreciated the cockerel so much...
Product: As a French person I had spotted this lovely cockerel for a long time but the price was a bit extravagant for me (like for one of the horses...). With the sale I could (just) indulge myself and I do not regret a thing ! Many thanks.

Read more
No Comment
14-Aug

Empire Card Shade (56cmDiax31cmH) - Cream

Service
Product

Service rating : Very prompt
Product: Nice shape but looks cheap

No Comment
14-Aug

Basketweave 24-Piece Cutlery Set

Service
Product

Service rating : I am very pleased with it
Product: It is perfectly useful for everyday use

No Comment
14-Aug

Mock 'Croc' Leather Bag Pouch -Blue

Service
Product

Purchased pouch in sale for my smart phone. P&p was almost the same price - but OKA didn't apply it. Many thanks for common sense approach!

No Comment
14-Aug

Verdi Water Jug - Green

  • Customer also reviewed:
  • Radnor Two-Tiered Side Table - Weathered Oak
Service
Product

Service rating : Problem being dealt with
Product: Well packaged

No Comment
14-Aug

Plain Velvet Cushion Cvr(51cmSq)-Gainsborough Blue

Service
Product

Very friendly and efficient service

No Comment
13-Aug

Saltire TV Stand - Ebony Brown

Service
Product

The delivery documents make no mention of a charge of £50 for a return of goods. The delivery documents require returned goods to be in the delivered packing. GREAT IDEA. Why dont you tell your delivery people who unwrap and leave the house a.s.a.p., before me , the customer has a chance to see how the piece will fit in the room? My wife has been in touch with OKA on numerous occasions in connections with the £50. charge. I am a lawyer. Ihave grave doubts as to wether you can take £50 from her debit card without that being referred to on the purchase documents. I am contacting the local trading standards department.

Read more
No Comment
13-Aug

Saltire TV Console - Lichen Grey

Service
Product

Delivery charges to the Isle of Man were exorbitant at 285 pounds luckily I researched my own carrier who charged me 65 pounds . I have suggested that you make a list up of phone numbers and names of carriers to the Island and else where

No Comment
13-Aug

Drum Shade Cotton (30cmDiax17cmH) - White

Service
Product

Service rating : My orders arrived very promptly and in excellent condition. Thank you.
Product: I'm very pleased with the two shades I bought, which give my lamps and decor a more contemporary look. The price is very reasonable, especially compared to prices in general in the marketplace.

No Comment
13-Aug

Zian Wastepaper Bin

  • Customer also reviewed:
  • Florya Mugs - Set of Four
Service
Product

Service rating : Never changes
Product: Lovely

No Comment
13-Aug

Faux Mop Head Hydrangeas Bunch

Service
Product

Service rating : Fine
Product: these were a present for my daughter who lives abroad where fresh flowers are insect attractors !! They look marvellous in the pictures she has sent. Recommend two bunches - if you can afford it !

No Comment
13-Aug

Repton Desk - Weathered Oak

Service
Product

Service rating : Arrived within 2 weeks and the delivery guys assembled it for free, a great service.
Product: Lovely desk, we love it!
Beware it's quite easy to scratch on the working surface, but we don't mind.
really pleased with this.

No Comment
13-Aug

Parquet Console Table (160x50x85cm) - Recycled Elm

Service
Product

Service rating : I am now awaiting a call from OKA to decide how we proceed....
Product: Sadly this was the second time the same item had to be returned as the quality was not as high as expected, due to various blemishes

No Comment
13-Aug

100% Linen Bed Valance King - Grey Blue

Service
Product

Service rating : great
Product: absolutely love it! really brings the room together

No Comment
13-Aug

Lakai Lamp

Service
Product

The date I was originally given was postponed by 2 months, then without any warning the package arrived at the end of only (!) one month delay at a period when I could not arrange for someone to be home. I like the products very much but I can't encourage to shop online...

No Comment
12-Aug

Mitsuko Console Small - Black High Gloss

Service
Product

Service rating : Prompt delivery, good couriers.
Product: Bought a pair of Mitsuko tables at the reduced price. This was a fair price for the quality. The tables look great in the alcoves, with lamps and objet d'art. I always look for reduced prices with OKA as I find original prices somewhat ambitious

Read more
No Comment
11-Aug

Berber Lamp - Ochre

Service
Product

Service rating : It took about 10 weeks to arrive and it would have been good to have been kept aware of the delays!!
Product: Stunning lamp.

No Comment
11-Aug

Ashmolean Shelf Small (90x28x83cmH) - Undercoat

Service
Product

Service rating : Good thank you
Product: Seems fine and what I expected after seeing it in the shop

No Comment
11-Aug

Frieze Carving - Small (42x15x45cmH)

Service
Product

Hassle free service.

No Comment
11-Aug

Stonewashed Linen Tablecloth (250x150) - Turquoise

Service
Product

Service rating : Goods arrived quickly.
Product: Glorious colour, nice weight fabric. Hemming not very tidy. Washes well, have been ironing it slightly. Shame matching napkins no longer available. Pleased with my purchase at a bargain sale price.

No Comment
11-Aug

Florya Mugs - Set of Four

Service
Product
Latest
Service
Product

Service rating : Brilliant!
Product: Love the design but they fill up water in dishwasher -silly me!

11-Aug-2014
Lovely but expensive

11-Aug-2014
Lovely but expensive

Read more
No Comment
11-Aug

Pair- Prints" Une Cathedrale Et" & "Une Eglise" 1

Service
Product

Service rating : Very good.
Product: Look very good just what I was expecting. Thank you.

No Comment
11-Aug

Low Echo Plain Cotton Chair Cover - Off-White

Service
Product
Latest
Service
Product

Service rating : did not contact Customer service
Product: I bought these new covers for the Low echo chairs which I bought from Oka back in 2009 as the old covers needed replacing. These new ones are very different at the back ,with the old type you would fasten the back with velcro but the new ones have buttons and when fitted they are very tight and there is a gap between the buttons, the fabric is nice even if is only dry cleanable but I wished that on the brochure they mentioned that the Echo chair measurements had changed in the last years as these covers are definitely for a much smaller chair.

14-Aug-2014
Since I wrote the review, someone from Oka got in touch with me very quickly . It appears that the new covers I ordered where for a chair which looks very similar to the one I have but is not identical as they do make my chair anymore. The two young women I spoke to in Customer Service were exceptionally kind and helpful , they went out of their way to make me feel valued even if I was the one who had made the mistake ! Needless to say I will not hesitate to use Oka again.

Read more
No Comment
11-Aug

Compiegne Cushion (51cmSq)

Service
Product

Service rating : Extremely quick
Product: Perfect. On line colour was an excellent representation.

No Comment
11-Aug

Sheherezade Quilt - Pale Blue

Service
Product

Service rating : Always excellent.
Product: Beautiful quilt but wrong colour for our scheme. Good service as always.

No Comment
11-Aug

Gunnebo Side Table -Nordic White

Service
Product

Service rating : they were nice to me at the collection depot
Product: A bit cheaper looking than I thought, especially at the price, but it is ok. Not good, but then not poor. You should have an option "OK".

No Comment
11-Aug

Camargue Chair Special Purchase Padded Cane Seat - Pale Oak

Service
Product

Service rating : Customer service dealt with the problem extremely efficiently
Product: Some damage to the goods

No Comment
11-Aug

Saltire TV Console - Lichen Grey

Service
Product

Service rating : Ordered over the phone and they were very helpful.
Product: Good quality and I like it but for the price I wouldn't rate it excellent, it was expensive for what it is.

No Comment
11-Aug

Triomphe Tripod Table

Service
Product

Service rating : Very happy
Product: Quite expensive for its simple construction and although well packaged the top of the first was broken. A replacement was sorted quickly and efficiently.

No Comment
11-Aug

Rectangular Shade Cotton (35x15x22cmH) - Off White

Service
Product

Service rating : great
Product: great

No Comment
11-Aug

Sash Mirror (95x130cmH) - Taupe

Service
Product

Service rating : Excellent communication.
Product: Lovely mirror. Excellent quality.

No Comment
11-Aug

Gunnebo Side Table -Nordic White

Service
Product

Service rating : Efficient delivery from Milton Keynes to Cornwall.
Product: Very pleased with them and they are perfect bedside tables in the master bedroom of our holiday home.

No Comment
11-Aug

Hellas Cushion Cover - Blue/White

  • Customer also reviewed:
  • Duck Feather-Filled Cushion Pad (46cmSq)
Service
Product

Service rating : Usual excllenet standard of service from OKA, Harrogate
Product: Beautiful covers which look exactly as we hoped!

No Comment
11-Aug

Rectangular Shade Cotton (35x15x22cmH) - White

Service
Product

Service rating : swift delivery and good communication from my local shop, informing of product arrivl at that branch
Product: product was exactly as described and in perfect condition

No Comment
10-Aug

Gustavian Sofa Side Table - Buttermilk

  • Customer also reviewed:
  • Stonewashed Linen Tablecloth (250x150) - Turquoise
  • Driftwood Candle Holder Low/Wide
Service
Product

Service rating : All ordered on-line and delivered quickly.
Product: Perfect little side table for our seaside holiday home.

No Comment
10-Aug

Stonewashed Linen Tablecloth (250x150) - Turquoise

Service
Product

Service rating : They arrived quickly after ordering on-line. thank you.
Product: Love the colour and although not tried yet, am pleased with them.

No Comment
09-Aug

Camargue Chair Special Purchase Padded Cane Seat - Pale Oak

Service
Product

They were always most helpful and courteous in a difficult situation. They did all they could to keep us informed.

No Comment
09-Aug

Melanise Champagne Glasses Set of 6 - Ruby Red

  • Customer also reviewed:
  • Halong Cup & Saucer
  • Pondecherry Linen Valance Super King
  • etc.
Service
Product

Customer Service always very helpful. I know this as my last 3 OKA orders have gone wrong so I have had occasion to contact them often ! Having said that I do love the OKA products I have managed to purchase after sorting out the difficulties with those 3 different orders.

No Comment
09-Aug

Saltire TV Console - Ebony Brown

Service
Product

Service rating : Delivery was efficiently and effectively organised
Product: This piece of furniture combines design quality with manufacturing quality very effectively indeed

No Comment
09-Aug

Camargue Chair Special Purchase Padded Cane Seat - Pale Oak

  • Customer also reviewed:
  • Duck Feather Cushion Pad for Camargue Chair
Service
Product

Service rating : Didn't have to use it
Product: One was slightly damaged at the top

No Comment
09-Aug

Miscellaneous

Service
Product

Service rating : Helpful staff and immediate refund.
Product: All five camargue chairs damaged.

No Comment
09-Aug

Camargue Chair Special Purchase Padded Cane Seat - Painted Limestone

Service
Product

Service rating : Excellent. We changed our order from the original one we placed and customer service were most helpful
Product: Perfect we are delighted with the chairs

No Comment
09-Aug

Portman Velvet Ottoman - Mole Brown

Service
Product

Service rating : The customer services answered the line quickly and were helpful in cancelling our order. I was disappointed that we were not refunded the full amount and still had to pay the £30 delivery charge despite no delivery attempt ever taking place. I would buy from Oka again but I will only go in store from now on.
Product: We decided to cancel our online purchase because we had found another item we preferred in store.

Read more
No Comment
09-Aug

Sukhothai Lamp - Jade

  • Customer also reviewed:
  • Siam Lamp - Coral
  • Short Wave Tumblers - Set of Six
  • etc.
Service
Product

I think, at least with the bigger items, that you need to provide free pick up service when something hasn't worked out and needs to be returned. I think you charge enough money to be able to offer that. I will not buy anything large-ish from you again because of the hassle of returning things (and the exorbitant fee for a pick up)

Read more
No Comment
09-Aug

Berber Lamp - Ochre

Service
Product

Service rating : Excellent friendly and informative service from the staff who contacted me frequently with update as to when the items would be in stock for perusal and collection. Cannot fault the service.
Product: Ordered two Berber lamps by telephone and collected from store when items back in stock. Extremely pleased with the Berber Lamps. Good quality items.

Read more
No Comment
08-Aug

Azzurro Cotton Fabric (225cmW) - Blue (old width)

Service
Product

Service rating : My order came promptly and well wrapped --hassle free! Customer service always good.
Product: Very good value and just what I wanted for blinds for my bedroom.

No Comment
08-Aug

Camargue Chair Special Purchase Padded Cane Seat - Pale Oak

Service
Product

Service rating : Delivery was slower than expected - no e mail or updates to explain or state expected delivery date.
Product: Lovely chairs

No Comment
08-Aug

Camargue Chair Special Purchase Padded Cane Seat - Pale Oak

Service
Product

Service rating : Staff very helpful
Delivery to store could have been quicker.
Product: Superb quality

No Comment
08-Aug

Empire Shade Linen (46cmDia) - Natural Linen

Service
Product

Service rating : I have ordered a sofa,lamps and shades in the last few months. I am very unimpressed by the service. One order got lost in the system. Then 2 lots got sent out and I had to return one set of shades. The Manon sofa will have taken over 6 months to arrive with 3 delays. I always have to ring to find out, when delivery will be. No-one ever contacts me. The lamps have been delayed too by several weeks. All disappointing and frustrating.
Product: Still waiting for shades, so can't comment.

Read more
No Comment
08-Aug

Camargue Chair Special Purchase Padded Cane Seat - Walnut

Service
Product

Service rating : As above
Product: The eventual products were good, however the delay in delivery which I was not warned or kept up to date about, not good. Even worse was that then 2 of the 4 were damaged and had to be returned.

No Comment
08-Aug

Stork Lamp - Chrome

  • Customer also reviewed:
  • Egret Lamp - Chrome
  • Drum Shade Linen (25cmDia) - Natural Linen
Service
Product

First attempt to ship failed spectacularly. Shipment appeared to have gone missing. Then a second shipment was sent but this took a long time to arrive. All in all a very poor show

No Comment
08-Aug

Florya Mugs - Set of Four

  • Customer also reviewed:
  • Esme Mug - Purple
  • Esme Mug - Red
Service
Product

Excellent

No Comment
08-Aug

Glass Hurricane Lamp/Vase - Small

  • Customer also reviewed:
  • The Avid Reader Bookends
Service
Product

I thought it ridiculous to send my order in three separate parcels shortly after another, all needing signing for. There was such a waste of packaging and delivery time. No wonder the delivery charge is high. I think this could be lowered by more careful planning.

No Comment
08-Aug

Saltire Low Square Table -Ebony/Brown

  • Customer also reviewed:
  • Camargue Chair Special Purchase Padded Cane Seat - Walnut
Service
Product

Helpful staff with immediate refund.

No Comment
08-Aug

Melanise Champagne Glasses Set of 6 - Ruby Red

  • Customer also reviewed:
  • Pair of Salt & Pepper Dishes
Service
Product

Service rating : Excellent customer service. Superfast delivery, prompt email responses and immediate replacement for damaged products. A*.
Product: Not quite the quality I had anticipated, but good for the price.

No Comment
07-Aug

Change Purse - Paprika

  • Customer also reviewed:
  • Halong Small Rectangular Dish
  • Halong Cup & Saucer
Service
Product

I quality of my little purse was very good, however, the quality of the Halong products
was poor in my opinion.

No Comment
07-Aug

Saltire Single Bookcase - Lichen Grey

  • Customer also reviewed:
  • Camargue Chair Special Purchase Padded Cane Seat - Walnut
Service
Product

Service rating : Always excellent.
Product: Perfect addition to the dining room.

No Comment
07-Aug

Gustavian Sofa Side Table - Buttermilk

Service
Product

Service rating : Good communication re delivery instructions which were followed through. Item arrived very well packed although box itself was damaged in transit. See above comments re my phonecall to CS.
Product: Lovely side table bought in the sale. So useful. Niggle however- this is the 2nd table I have purchased as i was so pleased with the 1st one I bought last year in the same sale. However I can't understand why, when the original selling price remained the same as last year, I had to pay £11 more for the table this year? I did phone to enquire but CS operator didn't know and didn't offer to take it any further on my behalf. I'd still like to know please!

Read more
No Comment
07-Aug

Kyoto Side Table - Ebony/Brown

Service
Product

Service rating : Kept well informed of progress and tables delivered as promised.
Product: Excellent quality. Will keep looking at OKA for other things!

No Comment
07-Aug

Kraakware Napkins - Set of Four (50cmSq) - Blue/White Cotton Embroidered

Service
Product

Service rating : Was advised of delay in despatch and received goods earlier than expected
Product: Does what it says on the box

No Comment
07-Aug

Plain Velvet Cushion Cover (60x35cm) - Pale Sage

  • Customer also reviewed:
  • Peronne Cushion Cover (51cmSq)
  • Berkeley Throw (180x140cm) - Pale Grey
  • etc.
Service
Product

excellent - as always thank you

No Comment
07-Aug

Samsara Print Set of Three Box Files - Blackberry

  • Customer also reviewed:
  • Paisley Print A4 Lever Arch File - Multi
Service
Product

Excellent service - wish it could be safely delivered without quite so much packaging - such a waste and hard to dispose of.

No Comment
07-Aug

Camargue Chair Special Purchase Padded Cane Seat - Pale Oak

Service
Product

Service rating : arrived at the expected time well packaged
Product: really good and sturdy

No Comment
07-Aug

English Garden Roses Bunch- Multicoloured

Service
Product

Service rating : Efficient
Product: Strong colours

No Comment
07-Aug

Camargue Chair Special Purchase Padded Cane Seat - Painted Limestone

Service
Product

A chair arrived broken. I called customer services - it took ages for the phone to be answered. When I eventually spoke to someone they said you didn't have any replacement chairs and there was little that could be done. Which was a shame as I had bought a full set. I then took photos of the broken chair and sent them to the customer service email as discussed with the person I spoke to on the phone. I NEVER received a reply to the email. I then took it upon myself to call Oka on Fulham Road and found out that they did have a replacement chair for me. I then went in and changed it over myself. The staff at Fulham Road were good, but the online Customer Service team were awful.

Read more
No Comment
07-Aug

Petworth Dining Table - French Walnut

Service
Product

The item was damaged and we are still waiting for a replacement

No Comment
07-Aug

Soap Single in Box 125g - Ginger Lily

Service
Product

Service rating : Easy to use website prompt delivery
Product: Smooth lather delicious scent

No Comment
07-Aug

The Mullion Cushion Cover (51cmSq)

  • Customer also reviewed:
  • Bamboo Echo Chair Cover - Duck Egg
  • Echo Dining Chair - Dark Wood Legs
  • etc.
Service
Product

Can't be faulted

No Comment
05-Aug

Town Table - Bay

Service
Product

Still waiting for it to be delivered as dates specified, as we work, have not been suitable. Have requested a specific date but told they cannot guarantee that and have consequently turned down several dates hoping the one I want comes up. Not great.

No Comment
05-Aug

Stonewashed Linen Napkins Set of 4 - Raspberry

Service
Product

Service rating : rang to speak to an advisor - the gentleman was very short in tone and rude!
Product: colour was lovely and boxed was nice, however moved around in the box

No Comment
05-Aug

Repton Desk - Weathered Oak

Service
Product

Service rating : Delivery time very convenient
Product: Just what I had been looking for, but you do not have a suitable chair for the desk?

No Comment