OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 7175 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
3 Hour(s) ago

Imperial Vase - Blue

Service
Product

Service rating : Excellent service and the packaging really protected the large vase. This was coming all the way to Shetland, most impressed.
Product: This vase is fabulous! I have been looking for a statement piece for our bedroom for ages and this ticks every box.

No Comment
8 Hour(s) ago

Faux Fur Throw (180x200cm) - Mole

Service
Product

Service rating : Love the collect in store service! Communication throughout is great and the store even call to let you know that the item is ready to collect. Faultless.
Product: Love the throw!

No Comment
9 Hour(s) ago

Faux Fur Throw (150x200cm) - Antarctic Bear

Service
Product

Service rating : As ever an excellent service. Love the website.
Product: Beautiful faux fur - very good quality.

No Comment
12 Hour(s) ago

Mantua Chest of Drawers - Weathered Acacia

  • Customer also reviewed:
  • Peking TV Cabinet - Black
  • Versailles Dressing Table/Desk
Service
Product

Service rating : Very helpful
Product: Beautiful, my husband was so impressed by it being so solid..

No Comment
26 Hour(s) ago

£20 Gift Voucher

Service
Product

Service rating : Good and efficient .
Product: Quick to admit the mistake so problem solved

No Comment
10-Feb

Fuego Espresso Cups and Saucers - Set of Six

Service
Product

Service rating : Ordered on line delivered within a few days thanks
Product: Just what I expected bueatyful

No Comment
10-Feb

Stringa Stripe Cushion Cover - Washed Rose

Service
Product

Service rating : There was problem with the delivery
Product: These cushions wrinkle badly.

No Comment
10-Feb

Paisley Print Set of Three Box Files - Multi

Service
Product

Service rating : I received a response to a telephone enquiry days after I had made a further successful enquiry, placed my order and was in receipt of the set of box files; this left me feeling telephone enquiries/messages left for OKA are not treated with urgency...
Product: I love them they go well with my Paisly print ring bind folders.

Read more
No Comment
10-Feb

Giant Glass Paperweight

Service
Product

Service rating : The item did not arrive in store by the delivery date suggested on web site for click and collect. No response from customer services to my email chasing delivery. The shop staff were more helpful however the item was late.
Product: Very pleased with the glass paperweight.

No Comment
10-Feb

Duck Feather-Filled Cushion Pad (60x35cm)

  • Customer also reviewed:
  • Drum Shade Linen (40cmDia) - Natural
  • Linen Cushion Cover & Pad (51cmSq) - Raspberry
  • etc.
Service
Product

On this occasion the customer service was very quick and efficient, but I have had several experiences of poor customer service that has put me off OKA

No Comment
10-Feb

Madura Silk Lampshade (30cmDia) - Red

Service
Product

Service rating : Helpful
Product: Bad quality and not a true reflection of the picture on the website.

No Comment
10-Feb

Versailles Table Mat Set of Four - Large

Service
Product

Service rating : Good efficient service at the Harrogate shop
Product: Good value,look really nice.

No Comment
10-Feb

Stork Lamp - Brass

  • Customer also reviewed:
  • Square Card Shade (23cmSqx15cmH) - Cream
Service
Product

Service rating : - Extremely slow and unable
- wrong invoice issued
- 4 weeks after delivery, and reminders
- no response to four emails
- February 10, 2016 is still not corrected invoice
- Delivery Charge £50.00

Halo is the 21st century!
Product: - slightly damaged Lightbulb socket

Read more
No Comment
10-Feb

'Cyclamen' Stem - White

Service
Product

Service rating : Delivery slow, and every time I order from OKA I have found this. In this day and age online shopping generally has got its act into gear but clearly not OKA. Emails to their customer service address given on the website asking when I can expect items have always gone un answered. This company seems to think it above dealing with the public !
Product: a much smaller bunch than I was expecting at the price, even at the sale price. Not impressed. Also very washed out in colour and looks obviously fake.

Read more
No Comment
10-Feb

Faux Rose Hip Stem - Red

Service
Product

Service rating : Very prompt
Product: Very pretty

No Comment
10-Feb

Beauvais Bedside Table - Lichen Grey

Service
Product

Service rating : Not required
Product: Not required

No Comment
10-Feb

Faux Shagreen Frame Small - Ruby

Service
Product

Service rating : Still not received confirmation email that returned frames have been received nor a refund.
Product: Reduced in the sale so price very good, but not "small". I was bewitched by photo size they hold and neglected to compute the overall dimensions. Had to send them back because too dominant in the room.

Read more
No Comment
10-Feb

Horn Lamp (19x9x31cmH) - Antique Black

  • Customer also reviewed:
  • Drum Shade Cotton (30cmDiax17cmH) - Off White
Service
Product

Service rating : Very professional
Product: Good quality

No Comment
10-Feb

Camargue Chair Special Purchase Padded Cane Seat - Painted Limestone

Service
Product

Service rating : No information received regarding delivery. No email. No text. No phone call. Two very large boxes turned up one day without warning. We are a busy working household and it was only by pure chance that someone was in the house at the time the delivery lorry arrived. I unpacked the items (no white glove service as promised) and found that the chairs were very well protected and packed.
Product: Chairs appear to be sturdy and despite taking a chance without haven seen them, they are exactly what I wanted.

Read more
No Comment
09-Feb

Empire Shade Linen (41cmDia) - Natural Linen

  • Customer also reviewed:
  • Iznik Urn Lamp
Service
Product

Very happy with purchase. Also excellent service

No Comment
09-Feb

Dauphine Coffee Table (94x60x43cmH) - Silver Birch

  • Customer also reviewed:
  • Mantua Chest of Drawers - Weathered Acacia
  • Grand Chien Napkins - Set of Four (50cmSq)
Service
Product

The service has worked fine thanks.

No Comment
09-Feb

Plain Linen Cushion Cover (51cmSq) - Ochre

Service
Product

Sent email to Customer Services - no reply. Left 2 messages at Chelsea showroom - no-one got back to me. Eventually got through to Chelsea and the person I dealt with was very helpful and efficient.

No Comment
09-Feb

Faux Christmas Berry Bunch

Service
Product

Service rating : Although it took a while to tell me that the items ordered arrived at the chosen shop for me to pick up
Product: Realistic looking item, good value at sales

No Comment
09-Feb

Chaplet Cushion Cover & Pad - Brunswick Green

Service
Product

Service rating : Excellent customer service.
Product: Beautiful cushion and excellent quality/workmanship.

No Comment
09-Feb

Antler Lamp

  • Customer also reviewed:
  • Drum Shade Linen (35cmDia) - Natural Linen
Service
Product

Always helpful and polite.

No Comment
09-Feb

Faux 'Fur' Throw (130 x 180cm) - Arctic Fox

Service
Product

I called to make sure the throw I was ordering was Grey/brown...this was confirmed, but on arrival, it was red/brown

So although I will keep it...I will have to use it in another room, and now am still without a matching one for the one I bought from you last year!

No Comment
09-Feb

Faux 'Fur' Throw (150 x 200cm) - Arctic Fox

Service
Product

Service rating : When I had had no notification of delivery some days after placing the order, the customer service lady with whom I dealt was very helpful and even made a further reduction in the price of the throw.
Product: Not quite as heavy as I expected it to be, but very very good quality. Glad I waited for the sale though.

Read more
No Comment
09-Feb

'Cyclamen' Stem - White

  • Customer also reviewed:
  • Faux Amaryllis Stem - White
  • Faux Rose Hip Stem - Red
  • etc.
Service
Product

Very slow delivery. No information. Hopeless

No Comment
09-Feb

Drum Shade Cotton (50cmDiax29cmH) - Off-White

Service
Product

Service rating : Excellent service from going into the store, and ordering the goods, then on delivery .
Product: Looks good on the Lamp Shade, that I also purchased from OKA.

No Comment
09-Feb

Stringa Stripe Cushion Cover - Washed Rose

  • Customer also reviewed:
  • Gustavian Bedside Table - Lichen Grey
Service
Product

Service rating : quick delivery. Always a pleasant service
Product: lovely quality

No Comment
09-Feb

Hampton Console Table - Small

Service
Product

Two tables arrived damaged. Calls to OKA direct still not been returned.

No Comment
09-Feb

Boboli Lamp - Small

  • Customer also reviewed:
  • Drum Shade Cotton (40cmDiax23cmH) - White
Service
Product

Service rating : Great
Product: Great

No Comment
09-Feb

Drum Shade Linen (45cmDia) - Natural

Service
Product

Service rating : Fabulous.
Product: Just the colour and size we wanted. Had difficulty finding the lamp shades as we needed three the same size, and these were described brilliantly on the website - no confusion like some sites.

No Comment
09-Feb

The Upholstered Ottoman Small - Mustard

Service
Product

The length of time between dispatch and delivery was unacceptable and then another paff arranging delivery that suits the driver and me. As much as I love OKA products its too painful and arduous to shop direct. I won't buy direct again.

No Comment
09-Feb

Plain Velvet Cushion Cover (51cmSq) - Alchemilla

Service
Product

Service rating : excellent
Product: excellent

No Comment
09-Feb

Basilisk Lamp Large - Gunmetal Grey

  • Customer also reviewed:
  • Pleated Linen Shade (40cmDiax28cmH) - Natural
  • Pleated Linen Shade (35cmDiax24cmH) - Natural Linen
Service
Product

Excellent customer service. Very helpful.

No Comment
09-Feb

Isabella Dining Table - Burnt Oak/Dark Taupe

  • Customer also reviewed:
  • Camargue Chair - Burnt Oak
Service
Product

Service rating : All good
Product: No comment - excellent says it all.

No Comment
09-Feb

Initialled Napkins Set of Four (60cmSq) - G

Service
Product

Delivery time is really bad and they never answer emails with a question about products.

No Comment
09-Feb

Karaikal Quilt (270x260cm) - Grey Blue

Service
Product

Service rating : Quick, simple and pleasant, perfect!
Product: Beautiful item and very well made, thank you.

No Comment
09-Feb

'Mop Head Hydrangea' Stem - Dusty Pink

  • Customer also reviewed:
  • Esme Mug - Purple
  • Pistol Grip Soup Spoons - Set Of Four
  • etc.
Service
Product

delivery very slow.

No Comment
09-Feb

Linen Cushion Cover & Pad (51cmSq) - Washed Rose

Service
Product

Service rating : Always good to date have no reason that this will change
Product: Lovely coour - always uncertain when buying from a catalogue

No Comment
09-Feb

Faux 'Fur' Throw (150 x 200cm) - Arctic Fox

Service
Product

Waited two weeks for delivery and had to chase several times.

No Comment
09-Feb

Stack Shelf Low (68x40x73cmH) - Silver Birch

Service
Product

I really appreciated how easy you made the delivery. Oka feel like one of the few shops who understand people have jobs to get to, and give useable delivery time-slots!

No Comment
09-Feb

Corsini Lamp - Clear

  • Customer also reviewed:
  • The Tall Orangery Bookcase - Original
  • Gustavian Bedside Table - Lichen Grey
Service
Product

Service rating : I am a huge Oka fan and customer - but I have been really disappointed to have been so let down with my recent orders
Product: Still not arrived !

No Comment
08-Feb

Basilisk Lamp Large - Gunmetal Grey

  • Customer also reviewed:
  • Sulu Table Lamp (24cmDiax40cmH) - Black
  • Sulu Lampshade Silk (35cm) - Black
  • etc.
Service
Product

Staff at South Godstone, where I picked up my order, were really good, opening up packages to show me sizes etc, and helping me get things into the car. Very helpful indeed.

No Comment
08-Feb

Grenadine Cushion Cover & Pad - Mulberry/Gold

Service
Product

Service rating : Delivered as they said they would.
Product: Lovely cushions

No Comment
08-Feb

Faux Fur Neck Pillow (40x33x8cmH) - Inuit

  • Customer also reviewed:
  • Faux Berry Wreath
Service
Product

Used click & collect which took 2 weeks before the order got to the Harrogate store as only a delivery on a Monday. It became very inconvenient to find a time to collect my order. Regret using this.

No Comment
08-Feb

Hercule Mirror

Service
Product

Friendly, knowledgable - assistant helped with choice of flowers for an arrangement I was thinking of buying.

No Comment
08-Feb

Camargue Chair Cushion Cover with Piping - Oatmeal

Service
Product

Service rating : Very efficient website, easy to order but delivery took a long time.
Product: Excellent colour and shape.

No Comment
08-Feb

Alanya Rug (244x305cm) - Multi

Service
Product

Service rating : OK - delivery with OKA is always a bit slow and compares poorly with John Lewis - who dont charge for delivery of items over £50. I generally rate OKA low in this respect especially as the products are somewhat on the expensive side. The service doesn't match up.
Product: We have now bought two of these and we are pleased with them.

Read more
No Comment
08-Feb

Karaikal Quilt (270x260cm) - Grey Blue

  • Customer also reviewed:
  • Rashmi Mugs - Set of Two
Service
Product

Service rating : good
Product: Excellent

No Comment
08-Feb

The Pavilion Lampshade (46cmDia)

  • Customer also reviewed:
  • Schiap Plate - Medium
Service
Product

Service rating : Customer service was fabulous and very professional a pleasure to do
buisness with - I will be back - thank you....
Product: Beautiful lampshades - very unusual - not on lamps yet but soon.

No Comment
08-Feb

Pomerol lamp - Emerald

  • Customer also reviewed:
  • Drum Shade Cotton (40cmDiax23cmH) - White
Service
Product

Service rating : Only one lamp was delivered when 2 were ordered and paid for. After a 15 day wait , this caused great inconvenience as they were scheduled for a house fitting. It will now take another 10 days to get the second lamp and a second fitting will need to be scheduled.
Product: Only one delivered so only get half the effect paid for

Read more
No Comment
08-Feb

Montgolfier Lamp - Vintage Oak

Service
Product

Service rating : efficent
Product: they arrived broken and the packaging was poor for these and the rest of the order.

No Comment
08-Feb

Empire Shade Cotton (50cmDiax27cmH) - Off-White

  • Customer also reviewed:
  • 200ml Room Diffuser Refill - Winter Forest
  • 200ml Room Diffuser Refill - Alhambra Garden
  • etc.
Service
Product

Always good customer service

No Comment
08-Feb

Saltire TV Console - Lichen Grey

Service
Product

Service rating : Hone Direct were very efficient
Product: Still waiting to use it - but looks ideal

No Comment
08-Feb

Esme Espresso Cups Set of Four - Multi

Service
Product

They took so long to get to me I had forgotten I have ordered them.

No Comment
08-Feb

Bacchus Print Set of Three Box Files - Multi

Service
Product

Service rating : Quickly replaced damaged product and arranged for courier to collect damaged item at the same time.
Product: Thr first item was damaged but quickly sorted out by OKA customer service and replaced with another quality product.

No Comment
08-Feb

Dauphine Coffee Table (94x60x43cmH) - Silver Birch

Service
Product
Latest
Service
Product

Service rating : I was surprised when I was left no paperwork by the carriers as proof they had taken it back. It took three phone calls and two emails with no response to ascertain if the item had been credited. Delivery was on 22nd Jan and my final call on Feb 4th revealed that it had been credited on 2nd Feb. But it was a time of great concern that the table might have disappeared into thin air! Must do better!
Product: Looked rather cheap and nasty for an original price of £599!! If that can be believed. However my reason for rejecting it was mainly to do with colour and size in the room. The style was what I was after.

08-Feb-2016
Will not use it again. Bad customer sevice.

Read more
No Comment
08-Feb

Ridged Tumblers Set of Six - Blue

Service
Product

Service rating : Parcel was sent to the wrong store, but Oka managed to have it redelivered to the correct store in good time.
Product: Really lovely to use and look great.

No Comment
08-Feb

The Upholstered Ottoman Small - Mustard

Service
Product

Service rating : When we went all the way to the shop, the pouffe had not arrived after all.
Product: Too small and expensive in real life: not your fault

No Comment
08-Feb

Esme Mug - Purple

  • Customer also reviewed:
  • Esme Mug - Red
Service
Product

Service rating : The service was good. Short of handing the goods to me in person when they delivered the goods, completely satisfactory and helpful.
Product: Very good size and shape. Also completely stable.
rather nice subtle, dusky purple (not raucous!)

No Comment
08-Feb

Peking TV Cabinet - Black

Service
Product

So far the service has been exelent.

No Comment
08-Feb

Talya Runner (70x260cm) - Multi

  • Customer also reviewed:
  • Beauvais Bedside Table - Lichen Grey
Service
Product

Service rating : Haven't used
Product: Looks nice

No Comment
08-Feb

Gustavian Bedside Table - Lichen Grey

  • Customer also reviewed:
  • Pose Table Lamp (41x15x49cmH) - Black
  • Arabesque Standing Lamp (26x19x136cmH) - Black
Service
Product

Service rating : Not arrived - have chased three times and each time someone says they will look into it and call back but still no word! Very annoying !
Product: Not arrived

No Comment
08-Feb

Divot Vase - Small

  • Customer also reviewed:
  • Divot Vase - Large
Service
Product

Service rating : Always excellent.
Product: Lovely shape. Useful that there are several sizes, as they look wonderful in a group.

No Comment
07-Feb

Faux 'Fur' Throw (130 x 180cm) - Arctic Fox

Service
Product

Ordered easily, delivered on time, good product as described - satisfied customer!

No Comment
07-Feb

Faux Berry Wreath

  • Customer also reviewed:
  • Faux 'Fur' Throw (130 x 180cm) - Arctic Fox
Service
Product

Excellent service - your customer service staff always their do their utmost to be helpful.

No Comment
06-Feb

Avignon Coffee Table - Weathered Oak

Service
Product

Service rating : We asked for a faulty item to be replaced, the service we received was prompt, at all times very helpful and we were kept informed. If only all customer service departments were like OKA! Thank you!
Product: This table replaced a faulty one previously delivered. The quality of this table is superior to the first one - the finish is much smoother.

Read more
No Comment
06-Feb

Paisley Print Set of Three Box Files - Multi

  • Customer also reviewed:
  • Rattan Letter Rack
Service
Product

Service rating : Only received 2 out of 3 items ordered with no note to explain why. Emailed to find out why, but no reply after several days so ended up phoning to be told last item was out of stock. But I had to ask for a refund as one wasn't offered!!!! Very poor.
Product: Some of the glue on the spine of the box files hadn't stuck - nothing that couldn't be rectified but a bit disappointing.

Read more
No Comment
06-Feb

'Mop Head Hydrangea' Stem - Faded Autumn Pink/Green

  • Customer also reviewed:
  • Faux Mop Head Hydrangea Stem (47cmH) - Faded Autumn Pink
  • Ananas Print Set of Three Box Files
  • etc.
Service
Product

Service rating : Very good. Charming lady on telephone and gooods arrived on schedule..
Product: Lovely, I wish that I had bought more

No Comment
06-Feb

Faux Shagreen Drum Table - Azure

Service
Product

Service rating : I had to be in contact to fix the shipment details - as they were to be delivered abroad - and they were very helpful, and funny as well - all went OK
Product: I saw them for the first time in the Chelsea shop in London - I fancied them since then. I now have received them - and am very happy

Read more
No Comment
06-Feb

Kiku Side Table - Brass

Service
Product

No feedback confirming when click and collect item had arrived in store. No response from Customer Service to emails.

No Comment
06-Feb

Regalia Box

  • Customer also reviewed:
  • Regalia Square Box
Service
Product

As always

No Comment
06-Feb

Hurlingham 2-Seater Sofa - Off-White

Service
Product

The young men delivering were very polite & took off their shoes (!) & offered to put on the covers for me. Unfortunately one of the young men got a little blood on the new cover, was very apologetic & arranged with Oka to send a new cover. This was sent immediately so the service overall was excellent.

Read more
No Comment
06-Feb

Faux Viburnam Stem Large - Green

  • Customer also reviewed:
  • Faux Hydrangea - Pale Green
  • Faux Viburnum Berry Stem - Deep Purple
  • etc.
Service
Product

Placed two orders (5 days apart) didn't add to the order because I had already been sent an email saying the good were on their way. The second order arrived first (but 10 days later) and the first order finally struggled in 4 days later. When I rang a very polite girl gave me the information. Not her fault but I wasn't at all impressed with OKA's communication or delivery system.

Read more
No Comment
06-Feb

Esme Mug - Red

Service
Product

Service rating : Didn't need to use it but items arrived fairly quickly, just as I was wondering where they were!
Product: Brilliant compromise between bog standard mug and formal cup and saucer

No Comment
05-Feb

Gustavian Bedside Table - Lichen Grey

  • Customer also reviewed:
  • Plain Linen Cushion Cover & Pad (60x35cm) - Burnt Orange
Service
Product

Also excellent

No Comment
05-Feb

Gustavian Bedside Table - Lichen Grey

Service
Product
Latest
Service
Product

Collected from the Chelsea store where the staff were excellent

05-Feb-2016
Excellent

Read more
No Comment
05-Feb

Faux Sweet Pea Posy

Service
Product

Service rating : the service from start to finish was good.
Product: the sweet peas are beautiful,and look great in my room.

No Comment
05-Feb

Gustavian Bedside Table - Lichen Grey

Service
Product

Service rating : Kept in touch at all times. Good service.
Product: Excellent product that I first purchased many years ago.

No Comment
05-Feb

Gustavian Sofa Side Table - Lichen Grey

Service
Product
Latest
Service
Product

Always first class

05-Feb-2016
Always excellent

Read more
No Comment
05-Feb

Stringa Stripe Cushion Cover - Washed Rose

Service
Product

Service rating : Always good.
Product: Attractive addition to the cushion range.

No Comment
05-Feb

Camargue Chair Special Purchase Padded Cane Seat - Walnut

  • Customer also reviewed:
  • Glass Ice Bucket/Vase - Small
  • Esme Espresso Cups Set of Four - Multi
  • etc.
Service
Product

Service rating : When I spoke to a customer service representative they were excellent but it took ages for the phone to be answered.
Product: One was broken but replaced quickly and easily

No Comment
05-Feb

Antoine Mirror

  • Customer also reviewed:
  • Regalia Box
  • Regalia Square Box
Service
Product

Service rating : Dealt with problem efficiently so far.
Product: Unfortunately when the mirror was unpacked the edge was smashed so awaiting a new one. The packaging was not sufficient for such a fragile item. It needed more polystyrene and bubble wrap to protect it.

No Comment
05-Feb

The Origo Headboard King Size - Air Force Blue

  • Customer also reviewed:
  • Buddah Head
Service
Product

Service rating : Very slow to answer phone, and very much less helpful than, say, online help at Liberty or the Conran Shop. Suspect not enough staff and the harassment shows in their manner.
Product: Brilliant headboard, better colour than the screenshot implied. Just glad it appeared at a price I could afford.

Read more
No Comment
05-Feb

Beauvais Bedside Table - Lichen Grey

  • Customer also reviewed:
  • Buddah Head
  • Bone-Handled Bottle Opener
  • etc.
Service
Product

Service rating : Excellent
Product: This is a lovely muted grey colour and worked well with my colour scheme. It is a nice height and has plenty of room for the usual things you need to put on a bedside table.

No Comment
05-Feb

Minara Sconce Small - Black Wood

Service
Product

Service rating : Products not received. Sent email, no reply as yet. Postage has been refunded which is good, but no idea when order will be delivered.
Product: Products not received

No Comment
05-Feb

Beauvais Bedside Table - Lichen Grey

Service
Product

Service rating : No complaints about the service.
Product: The colour is not at all what I expected, but as the table is the right sort of thing I have decided to paint it. Probably needing two coats as it is much darker than I wanted.

No Comment
05-Feb

Faux Fur Throw (150x200cm) - Antarctic Bear

Service
Product

Service rating : Long delay in despatch. Phoned twice to get updates. Obviously product was out of stock. But no attempt by OKA to inform customer.
Product: Good quality but aesthetically would have preferred throw to be slightly wider - just to overlap a kingsize bed.

No Comment
05-Feb

Miscellaneous

Service
Product

I wish I could be more positive as I love Oka products and no trip to Broadway is complete without visiting Oka. The only reason I didn't rate this as Bad was because Nicky was proficient in her customer service and I could ultimately have faith in what she advised - that my order was eventually on it's way. Up to this point Annabelle had just fobbed me off - twice

Read more
No Comment
05-Feb

Faux Lavender - Small

Service
Product

Service rating : Always extremely helpful
Product: They are beautiful

No Comment
05-Feb

Phula Lampshade Silk (25cm) -Multi

Service
Product

I have ordered a number of items recently from OKA . I have had problems with delivery and being informed when they will arrive. All items were details as in stock when ordering on line. Whilst my orders were in groups of 1 to 3 items all arrive separately at different times. I am still awaiting lampshade. Customer service very nice but unless I ring, or go into shop I would be none the wiser when items will arrive. Dates given often come and go with no delivery!

Read more
No Comment
05-Feb

Faux Stock Stem - Purple

  • Customer also reviewed:
  • Faux Pansy Posy
Service
Product

Service rating : I have always managed to find the correct product.
Product: The stems look wonderful in my vase.

No Comment
05-Feb

Bibelot Jug - Small

  • Customer also reviewed:
  • Faux Mohair Throw (130x170cm) - Burnt Orange
Service
Product

Service rating : always a quick delivery.
Product: looking forward to using it at table for family meal

No Comment
05-Feb

Potted Faux Cymbidium Orchid - Yellow

  • Customer also reviewed:
  • Osman Print Set of Three Box Files - Multi
Service
Product

Service rating : Reliable always.
Product: Realistic good quality useful where real plants would not flourish.

No Comment
04-Feb

Camargue Chair Special Purchase Padded Cane Seat - Pale Oak

Service
Product

Service rating : Left chairs outside my door rather than redeliver. Neighbour took pity in an attempt to stop them being stolen. No note, no text no email. If my neighbour wasn't honest I'd have been none the wiser.
Product: Nice chairs

No Comment
04-Feb

Faux Fur Throw (150x200cm) - Antarctic Bear

Service
Product

Service rating : There was a delay in dispatch however I had my postage refunded
Product: Its big and beautiful and I love it!

No Comment
04-Feb

Bacchus Print Set of Three Box Files - Multi

  • Customer also reviewed:
  • Faux Shagreen Desk Tidy - Taupe
Service
Product

Service rating : OKA service, (experienced over the years) is always exemplary - I will give it a rounds of applause any time!
Product: Office stuff that is well made and looks good - what's not to like?! OKA products up to the standard we know and love!

No Comment
04-Feb

Chameleon Chest of Drawers - Weathered Oak

  • Customer also reviewed:
  • Ashmolean Shelves - Tall (89x28x219cmH) - Flax
  • Emilion Lamp - Blue Tourmaline
  • etc.
Service
Product

Service rating : The delivery men - both times - were very helpful and polite. They either took their shoes off or used shoe covers in the house.
Product: The top drawer sticks and is difficult to open. Otherwise I am happy with it.

No Comment