OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 5653 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
13 Minute(s) ago

Faux Delphinium Stem - Cream

  • Customer also reviewed:
  • Chaplet Cushion Cover (60x35cm) - Ultramarine
  • 'English Garden Rose' Stem - Coral Red
  • etc.
Service
Product

Everything fine but don't understand the need to send a flower stem in a 6 foot long huge box. Appreciate the need for some cushioning etc to protect but 6 foot box... Really ???

No Comment
31-Jul

Lian Dessert Plate (24cmDia)

  • Customer also reviewed:
  • Bacchus Print Set of Three Box Files - Multi
Service
Product

Service rating : Confirmation and despatch information can't be faulted. Beautifully packed parcel.
Product: Perfect - should probably have bought more and wish other pieces were still available.

No Comment
31-Jul

Montrose Chest of Drawers (110x50x85cmH) - Recyled Elm

Service
Product

Service rating : I was enormously impressed by the service, in store as well as on the delivery side. I received notification prior to delivery, and texts on the day. When I answered to say thank you, I received a lovely personal message back from the fellows in the delivery truck. Absolutely brilliant service.
Product: This chest of drawers is absolutely beautiful. Well made, lovely finish, gorgeous wood. The drawers feel weighty and very well made. It is just a beautiful piece.

Read more
No Comment
31-Jul

Twisted Wine Glasses Large Set of Four - Turquoise

  • Customer also reviewed:
  • Tall Twisted Tumblers Set of Six - Turquoise
  • Schiap Plate - Medium
Service
Product

Service rating : Staff at Parsons Green charming and helpful in dealing with returns, etc - a painless shopping experience
Product: adding to my existing collection!

No Comment
31-Jul

Darya Cushion Cover (51cmSq)

  • Customer also reviewed:
  • Darya Cushion Cover (60x35cm)
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

Service rating : I have been trying to contact the customer services to arrange a return for a week - 2 emails, 3 phone calls and 1 web chat which promised me a call back. OKA customer services used to be very helpful, this lack of communication is possibly worse than Ryanair's customer services. It is unlikely that I will be buying from OKA again.
Product: The website says that it is blue when in fact it is dark grey

Read more
No Comment
31-Jul

Saltire Low Square Table - Ebony/Brown

Service
Product

Excellent service when we needed to return a table that was damaged. New table despatched quickly

No Comment
31-Jul

New England Two Seater Sofa - Light Grey

Service
Product

Service rating : I have tried to call on phone x 3 and left ringing for 30 mins . not answered
Product: Sofa not arrived. It has been lost somewhere.

No Comment
30-Jul

Faux Camellia and Ranunculus Posy (30cmH) - White/Purple

  • Customer also reviewed:
  • Plain Linen Cushion Cover (51cmSq) - Turquoise
  • Stringa Stripe Cushion Cover & Pad - Antibes/Turquoise
  • etc.
Service
Product

Service rating : I am always happy with Oka excellent service. I will use Oka in the future and I will recommend to others,
Thank you Oka!
Product: Looks gorgeous in my dining room!

No Comment
30-Jul

Pompidou Side Table - Large

Service
Product

Service rating : Delivery was prompt, we were kept informed. Delivery team excellent, particularly the drivers young mate. Deserves to be commended! Thank you.
Product: As described and illustrated

No Comment
30-Jul

Bhutan Lamp - Rubbed Black

Service
Product

The service from the sales team on line has been excellent. We have also found the sales team in your Broadway shop to be extremely pleasant and helpful.

No Comment
30-Jul

X Lamp - Chrome

Service
Product

i had ordered 2 lamp bases and 2 lampshades on the 9th July. The lamp bases arrived within the week but I suddenly was called away and did not unpack the box until my return 2 days ago. the lampshades were not included and there was no communication to say when they might be delivered. I rang customer services and was told they were out of stock and would not be in until the end of august. I asked when you were intending to inform me of this delay and had a very off hand response that they had been out of stock when I ordered them. This is not the service i expected from your company - I have to say, look to the White Company as their customer service is absolutely the gold standard.
Having given you the brick bat I will say that your products look wonderful and your marketing/advertising is excellent.

Read more
No Comment
30-Jul

Pleated Linen Shade (40cmDiax28cmH) - Grey Blue

Service
Product

Service rating : Very prompt delivery, which is always a bonus.
Product: Lovely quality, great colour.

No Comment
30-Jul

'Delphinium' Stem - Dark Blue

  • Customer also reviewed:
  • 'Delphinium' Stem - Light Blue
  • Faux Delphinium Stem - Cream
Service
Product

Didn't have to contact! But the order online went through swiftly and the items arrived well packaged.

No Comment
30-Jul

Plain Velvet Cushion Cover (51cmSq) - Gainsborough Grey

  • Customer also reviewed:
  • Plain Velvet Cushion Cover (51cmSq) - Burnt Orange
  • Plain Linen Cushion Cover (51cmSq) - Ochre
  • etc.
Service
Product

Fine top rate

No Comment
29-Jul

Purcell Vase

Service
Product

Service rating : I send email to Customer Services and received no reply. Leaving it for a few days I rang your company and spoke to Marianne who promised to call me next and she did.
Product: Still have not received my order. Marianne at Customer Service has assured me they will be here this week so I am putting my faith in her. Parcel Force Customer Services said they still have not received them from you. I've had to do a lot of emailing to try to get this order delivered. Here's hoping they will turn up soon.

Read more
No Comment
29-Jul

Faux 'Lavender' - Small

Service
Product

fine thanks

No Comment
29-Jul

200ml Room Diffuser - Rose Garden

Service
Product

Service rating : Excellent, as always
Product: I like this product very much and am sorry it is being discontinued

No Comment
29-Jul

Potted Faux Phalaenopsis Orchid - Deep Red

  • Customer also reviewed:
  • Faux Bowl of Lavender and Mint
Service
Product

I rang Oka for a return telling that it was an OKA delivery and the item was an Imperial weighing a ton and needed proper packaging. It was an ordinary service- who arrived and they knew nothing about it and could not take it. Their manager spoke to and apologised and wait it was always happening. I am waiting for this vase to be collected and also an order for 2 cushions for which I have been waiting a long time. I won't be using Oka again - it is too irritating.

Read more
No Comment
28-Jul

Coolie Lantern - Whitewashed Wood

  • Customer also reviewed:
  • Mock 'Croc' Leather Bag Pouch -Purple
  • Samsara Cushion Cover & Pad - Rust
  • etc.
Service
Product

Service rating : Very good apart from delays in refunds
Product: Lovely light when it was eventually delivered more than two weeks after ordering.

No Comment
28-Jul

Duck Feather-Filled Cushion Pad (60x35cm)

Service
Product

Very good

No Comment
28-Jul

Round Plaque

Service
Product
Latest
Service
Product

Fantastic service. Extremely helpful when ordering by telephone.

28-Jul-2015
A great company,super for presents.

28-Jul-2015
A great company,super for presents.

Read more
No Comment
28-Jul

Scroll Lamp - Antique Grey

Service
Product

I also ordered shades which did not arrive. I rang customer service to learn they were out of stock which was not indicated at time of order. I then spoke with several shops and found one in Parsons Green. I returned it to Fulham Rd and purchased 2 different shades. I subsequently leaned 23/7that I was erroneously billed for the shade I returned by the warehouse. I was told by Fulham Rd manager the warehouse would ring me for my card details so they could credit my account. As of 27/7 I had not heard from anyone. I ran Fulham Rd manager on 27/7 but she was in a meeting. I am sure I will eventually receive my credit but it is time consuming. Also, when an order is placed, it would seem that OKA should know if item is available. It did not help me to have 2 lamps with no lamp shades.

Read more
No Comment
28-Jul

Jet Table - Rubbed Black

  • Customer also reviewed:
  • Saltire Two Bookcase - Ebony Brown
Service
Product

very good staff and customer service. We will be back.

No Comment
28-Jul

Faux Shagreen Trunk Large - Onyx

Service
Product

Service rating : Your call center is excellent but your slow delivery is too dated and doesn't meet modern needs and puts me off buying more from your online site.
Product: I like the item very much but feel that the quality is below the cost.

No Comment
27-Jul

Levant Laundry Basket

  • Customer also reviewed:
  • Speke Umbrella Stand (40x23x58cmH)
Service
Product

We were here when delivery came but no one warned us that this was happening so it was lucky we were in.

No Comment
27-Jul

Samsara Cushion Cover & Pad - Rust

Service
Product

Service rating : Your website is appalling for crashing and I mentioned this on the live chat and heard nothingThe number of times it wasn't responding and even windows stopped trying and several times I gave up - puts me off using it !
Product: Thought the colour in your ads a bit misleading - I know it states rust but on your website it looked more pink and in another pic it looked orange. Luckily it worked for me!

Read more
No Comment
27-Jul

Cassiano Side Table - 'Weathered' Acacia

Service
Product

Service rating : As above.
Product: I ordered this table weeks ago and it still hasn't arrived. The delivery company told me on the phone that the would deliver on a particular day then never turned up. The delivery company have taken ages to rearrange a slot and are incredibly inflexible in their ability to deliver at a time convenient to the customer. For someone who works full time and originally took time off to receive this delivery which then didn't show up, I'm very disappointed.

Read more
No Comment
27-Jul

Sorano Milk Jug - White

  • Customer also reviewed:
  • Sorano Teapot - White
Service
Product

I have found this service to be of a high quality ,prompt safe delivery .

No Comment
27-Jul

Drummond Sideboard (180x42x96cmH) - Flannel Grey

Service
Product

Service rating : Delivery on time and drivers helpful in positioning furniture
Product: Looks good in grey room

No Comment
27-Jul

Round Plaque

  • Customer also reviewed:
  • Sultan Half-Tester - Natural
Service
Product

have askedabout the other part if my order
lark lamp and no reply

No Comment
27-Jul

Sulu Silk Lampshade (55cm) - Black

Service
Product

Service rating : I have had very good experiences in terms of customer service with helpful staff on the phone and i have found shopping with Oka better than most other retailers including Habitat and John Lewis.
Product: I like it but may have made a slightly different choice if i had been able to visit the shop...

Read more
No Comment
27-Jul

Faux Shagreen Placemat - Taupe

Service
Product

Service rating : Alwas
Product: Both faulty

No Comment
25-Jul

Faux Shagreen Coasters Set of Four - Taupe

Service
Product

Spoke to a real person who gave me a refund on postage taken and provided me with all the information I required. I now await the rest of my purchases which i am assured will be with me very soon.

No Comment
24-Jul

Gustavian Bedside Table - Buttermilk

Service
Product

Service rating : Despatched as expected and able to reschedule delivery for a convenient date.
Product: Lovely tables, colour beautifully sunny and warm. Well packaged and protected so arrived in perfect condition.

No Comment
24-Jul

4in White Coated European Metal Carrier - White

Service
Product

Service rating : Great personal attention from Anita
Product: As promised delivered timely

No Comment
24-Jul

Faux 'Lavender' - Small

Service
Product

delivered to the wrong address; still waiting for the product; will never use oka again

No Comment
24-Jul

Lian Dinner Plate (28cmDia)

  • Customer also reviewed:
  • Lian Dessert Plate (24cmDia)
Service
Product

Wish delivery dates announced on the web site would be accurate. Ordered a rug early May with a 7 weeks availability, we are now around 10 weeks.

No Comment
24-Jul

The Diamond Sideboard

Service
Product

Service rating : I rang OKA customer services and spoke to both Antonia and Annabelle - they were both great. I was offered a replacement or some money back. I decided to have a refund and the money was credited immediately.
Product: The diamond sideboard was missing the pattern at the sides (I noticed this the day after when I compared with the catalogue) - very very disappointing. For a Nicky Haslam piece of furniture I expect better quality than this.

Read more
No Comment
24-Jul

Tatiana Cushion Cover (51cmSq) - Coral/Emerald Stripe

  • Customer also reviewed:
  • Portcullis Cushion Cover (51cmSq) - Pomegranate
  • Roundel Cushion Cover (51cmSq) - Alchemilla
  • etc.
Service
Product

Excellent service, fast delivery

No Comment
24-Jul

Pleated Linen Shade (35cmDiax24cmH) - Off White

Service
Product

Still waiting for a reply to my email sent 5 days ago regarding a refund on returned products. This is the second time they have not responded to emails. I had to call them last time and will probably have to call them again to get my answer. Good products but let down by poor response to email enquiries.

Read more
No Comment
23-Jul

Saltire TV Stand - Lichen Grey

Service
Product

Service rating : Excellent -very nice delivery men .
Product: Excellent service and product as always from Oka.

No Comment
23-Jul

Turandot Lamp & Empire Shade - Coral Red

Service
Product

Service rating : The customer service was also fab
Product: I really love my lamp.

No Comment
23-Jul

Palau Lampshade Silk (35cm) - Red

Service
Product

I have now ordered twice on lineand have been very pleased with the service. I will continue to shop both in store and on line

No Comment
23-Jul

Cube 24-Piece Cutlery Set - White

Service
Product

Service rating : Good service and quick delivery but the 4 sets of cutlery I bought were reduced the very next week by £7 each and it felt a little sore.Oka prices are high and I thought I had bought well!Hey-ho
Product: nice set if a little lightweight.Good for extra courses in place settings

Read more
No Comment
23-Jul

Saltire Low Square Table - Ebony/Brown

Service
Product

polite, professional and efficient

No Comment
23-Jul

Kingsize High Rise Headboard & Cotton Cover - Oatmeal

Service
Product

Service rating : Very helpful and good communication, but failed to correct delivery address in spite of email confirming it would be changed.
Product: Cover was very wrinkled and crushed on arrival, needing steaming and ironing.

No Comment
23-Jul

Beauvais Bedside Table - Buttermilk

Service
Product

The tables were great as described, and they came very quickly.

No Comment
23-Jul

Harewood Lamp Large & Shade - Distressed Wood

Service
Product

Service rating : Delivery dates much longer than those quoted but Oka staff did try to help and locate item. Problem appeared to be at warehouse.
Product: Bought in sale so price about right, wouldn't have paid over £200. Lamp looks very good and suits the intended space well.

No Comment
23-Jul

'Delphinium' Stem - Light Blue

  • Customer also reviewed:
  • 'Lilac' Stem - Pale Pink
  • 'Lilac Stem' - Green
  • etc.
Service
Product

Service rating : very happy
Product: very happy

No Comment
23-Jul

Pleated Linen Shade (30cmDiax20cmH) - Off White

Service
Product

Service rating : All arrived on time etc
Product: Exactly what i was expecting...

No Comment
23-Jul

Melford Goblets Set of Six (10x14cmH) - Green

Service
Product

Service rating : Always pleased with the speed of delivery and service.
Product: Very nice goblets - good value for the price paid

No Comment
23-Jul

Isphahan Chinese Barrel Seat - Iznik

Service
Product

Service rating : Very efficient service and fast delivery. Friendly staff on the end on the phone!
The only negative (and I'm really having to think of something) was having to send in my gift vouchers, but I do understand this is a security measure.
Product: Lovely item and as described.

No Comment
23-Jul

Isphahan Tumbler - Iznik

Service
Product

Service rating : I have both emailed and phoned to see where this gift is and have had no reply at all. I think that it is somewhere in the depot but who knows! They have not been in touch, have not told me that they have not delivered and all in all I think they are taking the ....
Product: product never arrived so impossible to tell!

Read more
No Comment
23-Jul

Lian Dinner Plate (28cmDia)

  • Customer also reviewed:
  • Lian Dessert Plate (24cmDia)
  • Lian Side Plate (20cmDia)
Service
Product

Service rating : Good
Product: One or two are not quite flat

No Comment
23-Jul

Phula Cushion Cover & Pad - Multi

Service
Product

They left out the biggest and most expensive item from my order. One phone call and it was all sorted!

No Comment
22-Jul

Bower Arch - Metal

Service
Product

Service rating : fast dispatch and good delivery service.
Product: very pleased with metal arch - good quality

No Comment
22-Jul

Gustavian Sofa Side Table (48x25x59cmH) - Ebony/Brown

  • Customer also reviewed:
  • Pasha Side Plate - Multi
Service
Product

Service rating : I ordered on line. Web site was good and items arrived within a few days, all in perfect condition.
Product: We have one of these tables already so knew what to expect.
Table arrived in good condition.

No Comment
22-Jul

Rococo Chandelier Large (51cmDiax48cmH)

Service
Product

It is still not delivered after 3 weeks, although they took immediate payment. We contacted them by email and by phone yesterday but have had no reply

No Comment
22-Jul

Cromer Armchair - Grey

Service
Product

Service rating : We had two chairs delivered and only one cushion. After contacting customer services, they promptly contacted the warehouse and sent out the missing cushion overnight. Polite and helpful customer service.
Product: Beautiful Chair, looks lovely and is well made.

No Comment
22-Jul

Kingsize High Rise Headboard & Cotton Cover - White

Service
Product

Service rating : Price was further reduced in the sale - I felt that I had been somehow cheated, so rang customer services who have refunded the difference in sale prices - a matter of £100. I am very impressed by the refund which was given without any 'haggling' and with very good grace. I will certainly recommend OKA to friends.
Product: Bought our bed from OKA 5 years ago. Have wanted a decent headboard and this one, at sale price, was too good to miss.

Read more
No Comment
21-Jul

Tendril Chair - Metal

Service
Product

A great treat to be able to communicate with a company with an excellent product range. An after sales service with friendly, helpful staff! Thank you OKA.

No Comment
21-Jul

Saltire Low Square Table - Lichen Grey

  • Customer also reviewed:
  • Tatiana Cushion Cover & Pad - Morado/Rubellite
Service
Product
Latest
Service
Product

Service rating : Package left with neighbour but I only found out from signing into carrier's web site. would have been better if driver had left note to this effect.
Product: Just what I wanted in size. Well packaged. Delayed delivery as requested to fit in with holiday dates.

21-Jul-2015
Telephone contact very helpful in arranging delayed delivery.

Read more
No Comment
21-Jul

Fleur de Lys Obelisk - Set of Two

Service
Product

Service rating : Excellent service from order to delivery.
Product: excellent quality and totally beautiful.

No Comment
21-Jul

Leyla Side Plate - Multi

Service
Product

Service rating : A delightful, ŵell spoken polite team. Charming and efficient. A pleasure to deal with.
Product: Even prettier than on the website. Without fail everyone asked where they came from. Love the Leyla range and how each size plate has a style of its own, though obviously part of a set.

Read more
No Comment
21-Jul

Orseno Round Dining Table & Chairs Set - Light Grey

Service
Product

There was quite a muddle with appointment slots but otherwise good.

No Comment
21-Jul

White Foxglove - Spotted White

Service
Product

Service rating : Very efficient and helpful service to return items. Couldn't be faulted thank you
Product: Very realistic however stem very long and small proportion of flowers was not what I wanted . For a vase arrangement they would be beautiful but think it would be useful to customers to have measurements of flower length on stem as well as the overall length.

Read more
No Comment
21-Jul

Malmo Headboard King (156x6x137cmH) - Flax

Service
Product

Service rating : Initially it was fine but they keep calling to see if I want to replace the 2nd one after I clearly told them I wanted a refund.
Product: 1st one turned up damaged. Replacement one was so badly made I sent it back as faulty.

No Comment
21-Jul

Bower Arch - Metal

Service
Product

To return small item was bad as parcel force did not pick up when scheduled.

No Comment
21-Jul

Carisbrooke Folding Chair

Service
Product

Service rating : Returns arranged promptly but no notice about refund for the returned eight chairs. I will be chasing this.
Product: The metal frames were supposed to look "stressed" but just look knackered and the wooden seats looked like they had been attacked by a sharp edged instrument. In the picture they looked as if they simply had a varnished finish. Disappointing.

Read more
No Comment
21-Jul

Saltire Low Square Table - Lichen Grey

Service
Product

Service rating : Placing our order was simple, the tables arrived really quickly, were well packed and we are delighted.
Product: The tables are beautifully made and a gorgeous colour...exactly as in your brochure.

No Comment
21-Jul

Saltire Tall Bookcase Lichen Grey

Service
Product

Service rating : Quick delivery. The delivery men unpacked it, let me check it and took away the packaging.
Product: Nice and sturdy. Good style and colour.

No Comment
21-Jul

Washed Linen Cushion Cover (51cmSq) - Off-White

  • Customer also reviewed:
  • Anastasia Cushion Cover (60x35cm) - Rubellite/Amber Piping
  • Epirus Cushion Cover (46cmSq) - Blue/White
Service
Product

Service rating : As mentioned above, refunds took a while and I have made several calls chasing up a ceiling light which has now been over two weeks since payment made. Apparently it is coming Thursday morning.
Product: Very nice but gapes a bit between buttons when filled with inner pad

No Comment
21-Jul

Chinon Armchair - Cream Cotton

Service
Product

Service rating : Very efficient, professional and user friendly.
Product: Extremely stylish and comfortable. More French styles like it please. (Am actually looking for a white coffee table with one shelf underneath for books: 85cm long x 47cm wide x 47cm high)

No Comment
21-Jul

Imperial Vase - Blue

Service
Product

Service rating : Very helpful staff getting the last one available in the sale.
Product: Lovely vase, and works perfectly in the space.

No Comment
21-Jul

Tortoiseshell Vase/Candleholder (11x15cm)Amber/Blk

Service
Product

Service rating : Service was fine. No complaints
Product: Unfortunately the one I was matching (replacing one of a smashed pair) is slightly darker than my original but I realise this was always a possibility with individually made objects.

No Comment
21-Jul

Faux Sweet Peas Bunch (52cmH)

Service
Product

The information about the delivery was good and the order was delivered on time.

No Comment
21-Jul

Saltire TV Stand - Ebony Brown

  • Customer also reviewed:
  • Dickens Book Stand - Antique Cream
  • Fleur de Lys Obelisk - Set of Two
Service
Product

Service rating : efficient
Product: smartm sturdy and practical

No Comment
21-Jul

The French Quarter Fireguard

Service
Product

Service rating : Needed to add this to a previous order but found the web site unhelpful and had no reply to the message I left.
Product: Just right for where I thought! Slightly damaged (top a little bent) but happy with the cost!

No Comment
21-Jul

Saltire Low Square Table - Ebony/Brown

Service
Product

The wrong colour table was delivered.
Annoyed to see that a couple of weeks later free shipping was offered.

No Comment
20-Jul

'Lilium' Napkins Set of Four (50x50cm)

  • Customer also reviewed:
  • Initialled Napkins Set of Four (60cmSq) - J
Service
Product

Service rating : Expected better and was disappointed.
Product: Why the big box? Indeed, why the huge box stuffed with packing to contain my whole order? Not a very 'green' approach.

No Comment
20-Jul

Epirus Cushion Cover (46cmSq) - Blue/White

  • Customer also reviewed:
  • Patmos Cushion Cover (46cmSq) - Blue on White
  • Duck Feather-Filled Cushion Pad (46cmSq)
Service
Product

Service rating : Always very helpful and polite.
Product: Very pretty

No Comment
20-Jul

Huguenot Embroidered Pillow Cases - Standard Pair (75x50cm) - White

Service
Product

Service rating : As always, excellent.
Product: Simply beautiful. Lovely to look at and sleep on.

No Comment
20-Jul

Rivulet Console Table - Antique Silver Leaf

Service
Product

Service rating : Responsive to the above problem
Product: I'm afraid the legs of the console table are not at right angles and am awaiting a replacement

No Comment
20-Jul

Woodroffe Wing Chair - Natural Linen

Service
Product

Service rating : Excellent in all areas highly recommended
Product: Just perfect

No Comment
20-Jul

Sanganeeri Lamp & Cotton Shade - Sea Blue/Off White

  • Customer also reviewed:
  • Fleur de Lys Obelisk - Set of Two
Service
Product

Service rating : See above (helping people be sure about the size of things)
Product: Excellent, love the lamp. BUT somehow I wish there could be a standard way of making sure the customer really understands the dimensions of something. I know you see things in situ but even so easy to get wrong without something more domestic at its side. Like an egg!

Read more
No Comment
20-Jul

Carambola Leaf Lamp & Drum Shade - Silver/Natural

  • Customer also reviewed:
  • The French Quarter Fireguard
Service
Product

Service rating : Oka always handles our orders promptly. We pick the items up from the Broadway store which is always a pleasure to visit and the staff are exemplary.
Product: We loved the style of these lamps and we're delighted to see them in the sale. We haven't used them yet because we are renovating a new

Read more
No Comment
20-Jul

Coolie Lantern - Whitewashed Wood

Service
Product

Service rating : Delivered and left as agreed.
Product: Coolie lantern is beautiful and looks great in my room; only criticism - the hook supplied with it is actually too long for the fitment that attaches to the ceiling, luckily the electrician had one of his own. great looking light, though.

No Comment
20-Jul

Hadham What-Not

Service
Product

Service rating : Efficient and polite.
Product: During construction by the driver the piece began to break and chip. It was poor quality, appeared damp and the screws were rusting.

No Comment
20-Jul

Drum Shade Linen (45cmDia) - Natural

  • Customer also reviewed:
  • Empire Shade Linen (46cmDia) - Natural Linen
Service
Product

Quick, no hassle purchase and delivery. Excellent thank you!

No Comment
20-Jul

Rivulet Console Table - Antique Silver Leaf

Service
Product

Service rating : It was ok after a slight mix up about delivery dates but it was fine in the end....Not a problem
Product: Slightly wobbly but not really a problem.

No Comment
20-Jul

Lama Offering Bowls - Nest of Six

  • Customer also reviewed:
  • Camille Console Table (120x42x80cmH) - Antique Gold (Flat Packed)
  • Parquet Mirror - Recycled Elm
Service
Product

Great service

No Comment
20-Jul

Bower Arch - Metal

Service
Product

Service rating : Staff in shop(Froxfield) always give great service and the delivery man was helpful but the service when you telephone is woeful...I was even given incorrect information about a product. Complete opposite to in shop experience.
Product: Just what I wanted

No Comment
17-Jul

Cromer Armchair - Grey

Service
Product

Service rating : Fabulous customer service, as always.
Product: Beautifully stylish and very comfortable, these chairs are wonderful and compliment our other Oka outdoor chairs purchased last year.

No Comment
17-Jul

Faux Sweet Peas Bunch (52cmH)

  • Customer also reviewed:
  • Faux Bunch of Delphiniums - Multi
Service
Product

I have had a good experience as a customer, both on placing an order and prompt safe delivery

No Comment
17-Jul

Portcullis Cushion Cover (51cmSq) - Plum

Service
Product

Service rating : Returned a separate cushion on this order and the phone service was very good. Had to wait a little for my call to be answered but once it was the lady was very helpful and the return easy to make.
Product: Really love my new cushion - had to wait for the cushion pad (separately) which meant I couldn't use it for a few days but now it's filled it looks great.

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No Comment
17-Jul

Mala Wastepaper Bin - Blue Linen Finish

  • Customer also reviewed:
  • Mala Wastepaper Bin - Sand Linen Finish
  • Kyoto Side Table - Ebony/Brown
  • etc.
Service
Product

Good and in time

No Comment
15-Jul-2015

Lulworth Chair - Natural Linen

Service
Product

OKA are a class act from in store staff to the guys who deliver

No Comment
15-Jul-2015

100% Cotton Bed Valance King - Off-White

Service
Product

Fine

No Comment
14-Jul-2015

6in White Coated European Metal Carrier - White

Service
Product

Service rating : As above - you are all over the place! Sort out your data, sort out your triggered email system and get your customer service people to be more proactive and inform customers with outstanding items WHEN they are due!
Product: Ive already complained about this but here goes again ... I ordered 2x lampshades and 1x storage chest. I've had numerous phone calls and (auto generated) emails telling me all about delays to my metal carriers when I didn't have a clue what you were on about. Now I'm getting feedback requests for my metal carriers!!! OKA sort out your automation please - no matter how your component parts are stored, don't trigger emails about them! Simply update the customer where his/her order is and if it is a split order - don't send feedback requests when one item (the most expensive!) is still outstanding. I still have NO idea when my storage check is coming ... Poor. Poor. Poor. You need to invest more in your customer experience and up your web budgets!

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No Comment
14-Jul-2015

£10 Gift Voucher

Service
Product

Gift voucher was an unexpected gesture

No Comment