OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 5517 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
1 Hour(s) ago

Acanthus Side Table

  • Customer also reviewed:
  • Versailles Cubes - Pair
  • Camargue Chair - Burnt Oak
  • etc.
Service
Product

Outstanding service throughout both in shop and at point of delivery.

No Comment
1 Hour(s) ago

'English Garden Rose' Stem - Coral Red

Service
Product

Service rating : The stem came in an enormous box, the size of a small child to hold one stem of artificial rose. When I called to complain about the colour being miss described, I was told (fairly politely) that the rose I got was the only one available in pink. I mentioned that they were misleading the public...even on this small item, non the less. I decided to keep it and use it for something else, mainly as I didn't want to grapple with the enormous box and bother of returning. I love all things Oka, but they must attend to small detail, as well as selling the big money items. I have to say too, that both the flower heads fell off and I had to glue and sew them back on! I don't have this problem with other artificial flower suppliers. A muddle all round.
Product: The rose stem in the online catalogue described the rose as pale pink, not coral red.

Read more
No Comment
1 Hour(s) ago

Florya Mugs Set of Four - Multi

Service
Product

I did click and collect and the man couldn't have been more helpful (notting hill store)

No Comment
2 Hour(s) ago

Plain Velvet Cushion Cover (51cmSq) - Blood Orange

Service
Product

Service rating : The website did not accept my discount code. This involved a phone call and I was told it was because I had ordered from the company before? The customer services representative was pleasant and helpful and applied it manually.
Product: The velvet cushions are excellent quality and very good value for money.

Read more
No Comment
2 Hour(s) ago

Checkered Card Table

Service
Product

Service rating : Wonderful - the 15% sale code I had wasn't working so I bought the table full price but then called Customer Support the next morning and they issued me a refund for 15% straight away! Table arrived very quickly.
Product: I had my eye on it for ages, it's lovely!

No Comment
3 Hour(s) ago

Versailles Console - Small

Service
Product

still have not received my order yet after three weeks
Chased twice on the phone, a review request was sent
To my email really ironic

No Comment
3 Hour(s) ago

Hanna Shelves (80x50x210cmH) - Flannel Grey

Service
Product

great all round

No Comment
3 Hour(s) ago

Plaza Coffee Table (130x70x38cm)

  • Customer also reviewed:
  • Chester 3-Seater Sofa - Natural Linen
Service
Product

delivery guys were very friendly, helpful and courteous :)

No Comment
24 Hour(s) ago

Gustavian Sofa Side Table (48x25x59cmH) - Silver Birch

Service
Product

Service rating : The table was very delayed in dispatch but worth the wait and the delivery fee was waived due the inconvenience.
Product: lovely colour, a subtle grey. Perfect size to fit by a sofa. Sturdy yet elegant.

No Comment
04-Jul

Chevron Cushion Cover (60x35cm) - Multi

  • Customer also reviewed:
  • Duck Feather-Filled Cushion Pad (51cmSq)
  • Duck Feather-Filled Cushion Pad (60x35cm)
Service
Product

I am going away so they will arrange to send the cushion cover when I return.

No Comment
04-Jul

100% Cotton Bed Valance King - Off-White

Service
Product

Excellent service - both in the shop and in customer service.

No Comment
03-Jul

The Diamond Sideboard

Service
Product

Service rating : Response to return swift and courteous.
Product: Very poor quality, damaged in a number of places because of shockingly flimsy materials. For such an expensive item,astonished Nicky Haslam has put his name to products of this poor quality. My joiner described it as "palette wood". Replacement ordered, also damaged.

Read more
No Comment
03-Jul

Rivoli Set - Antique Grey

Service
Product

Service rating : Very easy to order and swift delivery.
Product: Love this set. Looks great.

No Comment
03-Jul

Jet Table - Rubbed Black

Service
Product

Service rating : im not sure why they didn't follow up on delivery…i had to call them today with reminder of this email
Product: it wasn't delivered

No Comment
03-Jul

Pleated Linen Shade (45cmDiax31cmH) - Off White

Service
Product

Service rating : I had trouble with your web site not accepting a discount could and with your delivery agent cancelling the delivery for no reason. Your telephone staff are very good but your logistics are slow and need to improve.
Product: The shades arrive before the lamps which is fine. However, the delivery window of 15 days is too long and not the service that you should be giving. Part of Internet shopping is speed. 3 days is long enough. It does put me off using you and if I can find product elsewhere with better service times, I go with them.

Read more
No Comment
03-Jul

Tendril Love Seat - Metal

Service
Product

Service rating : Really efficient delivery service
Product: Love it and it looks fab in the garden

No Comment
03-Jul

Ashmolean Shelves - Low (90x28x83cmH) - Undercoat

Service
Product

Service rating : good communication
Product: As described and seen in the catalogue

No Comment
03-Jul

Woodroffe Wing Chair - Natural Linen

Service
Product

Service rating : The delivery people were very polite and helpful.
Product: Service and courtesy way beyond the norm! The best company I've ever dealt with.

No Comment
03-Jul

Sash Mirror - Distressed Finish

Service
Product

First time had a driver unpack to check the large fragile item was ok and remove the rubbish

No Comment
03-Jul

Drummond Sideboard (180x42x96cmH) - Flannel Grey

Service
Product

Service rating : Long delay in receiving item but definitely worth the wait... It's beautiful!
Product: Stunning piece of furniture - would highly recommend!

No Comment
02-Jul

Han Cabinet - Black

Service
Product

Service rating : Communication, flexibility regarding delivery and the delivery men all excellent.
Product: Very pleased with the cabinet, it is exactly like the one I saw in the shop.

No Comment
02-Jul

Sash Mirror - Distressed Finish

Service
Product

Service rating : Very accommodating and 5* customer service all round.
Product: Creates the impression of another window. Beautiful and understated.

No Comment
02-Jul

Isphahan Plates Set of 4

Service
Product

Service rating : Always great
Product: Returned them as not as vibrant as previous crockery bought

No Comment
01-Jul

Hurlingham 2-Seater Sofa Loose Cover - Off-White

Service
Product

Service rating : Great
Product: Great

No Comment
01-Jul

4in White Coated European Metal Carrier - White

Service
Product

Service rating : When I contacted Oka Antonia was brilliant and she arranged to send me both 5 and 6" size carriers. Very pleased with the outcome.
Product: Wrong size sent the lamp I bought needed either a 5 or 6" size.

No Comment
01-Jul

Astana Kelim (244x366cm)

Service
Product

Natasha Vivian was amazing - and so patient with the lot at the European Commission - she deserves a medal.

No Comment
01-Jul

Heraldic Cushion Cover (51cmSq) - Sage

Service
Product

Service rating : The item arrived on time.
Product: The "wiring" thread is rather rough and will have to be moved each time someone sits down, more decorative than functional.

No Comment
01-Jul

Empire Shade Linen (51cmDia) - Natural Linen

Service
Product

Service rating : Quick and efficient delivery.
Product: A beautiful lampshade. Exactly what I wanted.

No Comment
30-Jun

Han Cabinet - Black

Service
Product

Understanding, prompt answer, polite

No Comment
30-Jun

Savile Armless Chair Loose Cover - Off-White

Service
Product

Took a few months to come!

No Comment
30-Jun

Orleans Armoire - Linen Grey

Service
Product

Service rating : The right hand doesn't know what the left hand is doing. Two people I spoke to to make payment gave me different cost prices, the delivery date was unreliable. The only decent service I got was from the Broadway shop staff.
Product: It was broken. It was late, very late. Not good enough. OKA's design is lovely, OKA's standards of manufacturing, production and quality control are abysmal.

Read more
No Comment
30-Jun

Hurlingham 2-Seater Sofa Loose Cover - Ecru

  • Customer also reviewed:
  • Hurlingham 2-Seater Sofa - Ecru
Service
Product

Service rating : kept informed re delivery
Product: very creased

No Comment
29-Jun

Tendril Bench - Metal

Service
Product

Service rating : Everyone at OKA really helpful.
Product: Very pretty bench. Efficient delivery.

No Comment
29-Jun

Pompidou Coffee Table - Small

Service
Product

No Comment
29-Jun

Tendril Bench - Metal

Service
Product

Service rating : See above
Product: Unfortunately haven't yet even seen the bench because the delivery company, Home Direct Logistics don't seem to be capable of arranging a delivery time to suit me. Very disappointed with this and haven't been able to resolve whatever their problem is yet. They seem to have forgotten I am the customer !

Read more
No Comment
29-Jun

Malmo Headboard King (156x6x137cmH) - Flax

Service
Product

Service rating : I am very impressed by the quality of the approach that I have received from all the OKA personnel that I have had dealings with. Returns of damaged goods and queries about deliveries have all been very politely and speedily dealt with.
Product: 'Poor' simply because the delivery men were so eager to move on to the next delivery - they had overrun on their schedule - that they unpacked very carefully and quickly. It was only when they had gone and I admired the lovely headboard that i noticed the damage. I'm only guessing that it was still in it's shipping packaging and the damage had been done before being loaded on to the delivery van.

Read more
No Comment
29-Jun

Santerno Table Lamp (15cmSqx48cmH) - Cobalt

Service
Product

Service rating : Very polite and friendly. Even removed packaging and took it away. Nice touch.
Product: Beautiful lamps , am so pleased.

No Comment
29-Jun

Chantal Chair - Off-White

  • Customer also reviewed:
  • Brooks 3-Seater Sofa Loose Covers - Off-White
  • Oval Shade Cotton (36x19x24cmH) - Off-White
Service
Product

Service rating : Superb delivery, on time , great caretaken when moving past walls and doors all packaging removed.
Product: A beautiful, elegant chair .

No Comment
29-Jun

Bower Arch - Metal

  • Customer also reviewed:
  • Tendril Bench - Metal
Service
Product

Service rating : OKA dealt with the above very well
Product: Wrongly sized in their brochure
Poor design
Cheaply constructed
Very poor value for money
Very disappointed

No Comment
26-Jun

New Hampshire Armchair - Light Grey

Service
Product

Service rating : Excellent service as always.
Product: Lovely chair very comfortable.

No Comment
26-Jun

Calbourne Chair - Light Grey (Curved Front)

  • Customer also reviewed:
  • New England Two Seater Sofa - Light Grey
Service
Product

Excellent

No Comment
25-Jun

Pompidou Coffee Table - Small

Service
Product

Delivery etc was really well done, changed the date, came when they said they would and were very helpful and indeed charming, great experience all round as is going to your Ladbroke Grove Shop.

No Comment
25-Jun

200ml Room Diffuser - Rose Garden

Service
Product

Service rating : Fast delivery. I had no contact with customer services as had no need!
Product: Scent very pleasant but a little weak.

No Comment
25-Jun

Calabash Table Lamp (27cmDiax41cmH) - Saffron

  • Customer also reviewed:
  • Pleated Linen Shade (40cmDiax28cmH) - Natural
Service
Product

Service rating : Sent wrong colour initially called your help line and a lovely guy sorted pick up and correct colour sent to replace more or less by return. Great service indeed.
Product: Lovely looking lamp great colour really chuffed

No Comment
25-Jun

New Hampshire Armchair - Light Grey

Service
Product

Service rating : Very satisfied.
Product: Thrilled to bits with it.

No Comment
24-Jun

Insignia Cushion Cover (51cmSq) - Blue/Natural

  • Customer also reviewed:
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

I find that the charge for delivery is always a little expensive.

No Comment
24-Jun

Cordoba Desk - Recycled Elm

Service
Product

Service rating : OKA have a great choice of furniture, however if you are outside London area the logistical side can be frustrating, in fairness OKA do show 15 working days, but you are notified that the furniture is with carriers very quickly and it seems the logistical stretch of the couriers is not appropriate to an expanding business model.
Product: Nice piece of furniture, which fills a space with interest.

Read more
No Comment
24-Jun

Stork Lamp - Chrome

  • Customer also reviewed:
  • Rectangular Card Shade (26x18x18cmH) - Cream
  • Mandalay Offering Table
Service
Product

Everything was excellent. However the packaging is so good I felt dreadful throwing away such good quality packing materials. Is there no way you can collect it at the time of delivery?

No Comment
23-Jun

Lantau Console - Taupe/Antique Gold

  • Customer also reviewed:
  • Lantau Desk/Dressing Table - Taupe/Antique Gold
Service
Product

Service rating : I was promised my tables on or before 25 June and was told today that they won't arrive until 2-3 July. Some I'm getting married this weekend (27 June) I really wanted the tables to be in the house where we'll have the party so I'm really disappointed
Product: My main problem is that it still hasn't arrived..

Read more
No Comment
23-Jun

Calabash Table Lamp (27cmDiax41cmH) - Saffron

Service
Product

Service rating : all said in the first answer. Don't think I will be using them again.
Product: I ordered two lamps several months ago, and was then told they would be delivered at the beginning of June, the date given was not convenient, I requested a delivery after 2-30. the delivery company has failed to get in touch. I have since emailed oka several times, they said they would sort this out. Still waiting for any response.My request for a refund has also been ignored, as I will have to pay credit card bill in the next few days, and will be paying for something that I have not got, and has been in transport for several weeks.VERY DISAPOINTED *personal info removed by Feefo*

Read more
No Comment
23-Jun

200ml Room Diffuser - Spring Garden

Service
Product

Very very good!!

No Comment
23-Jun

The Haughty Whippet

Service
Product

Service rating : Good communication and fast delivery, thankyou Oka
Product: As described, very pleased with my whippet

No Comment
22-Jun

Tatiana Cushion Cover (60x35cm) - Ruby/Gold Print

Service
Product
Latest
Service
Product

Service rating : Excellent customer service. No quibble and free return. Simple.
Product: Quality was poor. The fabric was disappointing. I returned it.

22-Jun-2015
Service rating : Excellent service and people to deal with.
Product: Poor quality fabric.

Read more
No Comment
22-Jun

Harlequin Belton Hurricane Lamp Small - Smoke

Service
Product

Service rating : Mail order service is dire - I have had to ring several times to get up to date
catalogues or sale previews. Actual telephone customer services is excellent -
lady I spoke to regarding purchasing above items which are very expensive
allowed a 15% discount and free delivery. Without that offer I would not
have bought them. She was very friendly and helpful - a pleasure to deal
with.
Product: These candle holders are much larger than I anticipated, should have
checked size first but was misled a little in description which said 'small'.
Quality is good but too big for the room I anticipated using them in - my
fault entirely.

Read more
No Comment
22-Jun

Carisbrook Set

Service
Product

Service rating : When I spoke to Customer Services they were polite and helpful. Would be helpful if they sent an email acknowledging return etc, rather than having to wait for a letter.
Product: Table was damaged and of poor quality with sharp edges on the top. Not what you expect from OKA. I didn't accept the chairs in view of this, so can't comment on them.

Read more
No Comment
22-Jun

Framed Ornothological Prints Parrots - Set of Six

Service
Product

Service ok, although till area can become crowded with staff

No Comment
22-Jun

Rattan High Delta Box Small

Service
Product

Service rating : see comments in box above about collection of box
Product: Sizing not accurate. For price of box expected more. Replacement was correct size but was a lot of hassle and then additional box was not collected as arranged so we had to contact oka again to arrange collection.

No Comment
22-Jun

The Upholstered Ottoman Medium - Moss Green

Service
Product

Very efficient delivery at a useful prearranged time.

No Comment
22-Jun

The Avid Reader Bookends

Service
Product

Service rating : As I would expect it to be
Product: As I would expect it to be

No Comment
22-Jun

Malmo Bedside Table - Flax

  • Customer also reviewed:
  • Malmo Dressing Table - Flax
  • Cercle Mirror - Pale Olive
Service
Product
Latest
Service
Product

I appreciated the delivery service with carrying in and removing boxes. Much better than many other stores eg Habitat and John Lewis

22-Jun-2015
So far very good indeed. The delivery team for my dressing table and 2 large mirrors were first rate. They brought in the items...removed the packaging and took it away. They were courteous and helpful.

Read more
No Comment
22-Jun

Sleeping Greyhound

Service
Product

Extremely efficient - the parcel arrived when I was told it would - I could not have asked for more!

No Comment
20-Jun

Miscellaneous

Service
Product

I am happy with my furniture, but feel that the cushions/upholstery are slightly inferior

No Comment
20-Jun

Glass Fragrance Diffuser - Lime Green

Service
Product

Service rating : Good.
Product: Just what I wanted.

No Comment
20-Jun

Berber Lamp - Ochre

  • Customer also reviewed:
  • Frond Lamp - Antique Gold
  • Rectangular Shade Linen (45x29x24cmH) - Natural Linen
  • etc.
Service
Product

Service rating : wrong information given several times for the delivery, the last woman I spoke to was helpful. The order was delayed because there were no carriages(?) for the lamp shades (the wire frame that connects it to the base). However they were inside the packages, a second set arrived a week later separately.
Product: gorgeous colours.

Read more
No Comment
19-Jun

Hurlingham 2-Seater Sofa Loose Cover - Off-White

Service
Product

Service rating : So helpful
Product: Fabulous,lovely material

No Comment
19-Jun

Faux Shagreen Boutique Tissue Box Holder - Ivory

  • Customer also reviewed:
  • Faux Shagreen Fragrance Diffuser Holder - Ivory
Service
Product

Service rating : fantastic shop full of beautiful things
Product: love oka

No Comment
19-Jun

Calabash Table Lamp (27cmDiax41cmH) - Saffron

Service
Product

Service rating : Despite efficient taking of order had to wait a month for delivery
Product: Colour was very different from several pictures in brochures. Rather than a bright yellow turned out to be a sallow yellow. I rely on brochure pictures as some distance from shop.

No Comment
19-Jun

Miscellaneous

Service
Product

Service rating : Excellent service eventually from head office in replacing the shade, Harrogate did not have the authority other than me to pay in advance again and drive back to their shop for a replacement.
Product: One of the lampshades had to be returned due to fabric being poorly pleated showing when a light bulb was in it. This was a several mile journey to Harrogate and the replacement I had ordered and paid for in advance had a different fitting making it sit at a different height to the originsl one.

Read more
No Comment
19-Jun

Natural Wooden Ring On Stand (25x8x40cm) Medium

  • Customer also reviewed:
  • Driftwood Candle Holder - Low/Wide
Service
Product

Service rating : Service friendly and informative, Webb site and delivery good
Product: Both items very stylish, as usual, just what I wanted, as usual!!

No Comment
19-Jun

Monticello Coffee Table - Gunmetal Grey

Service
Product

Service rating : Helpful and efficient
Product: Really nice quality and easy to fit together

No Comment
19-Jun

Framed Ornothological Prints Parrots - Set of Six

  • Customer also reviewed:
  • Delano Console - Taupe
  • Mala Candle Holder - Pale Blue
  • etc.
Service
Product

Service rating : I'm not sure who was to blame for the complete mix up over delivery. Dispatch company blamed oka. Oka blamed dispatch. This is appalling service. I would like to praise annabel fo Her excellent c/s. And also follow up call, her customer care is excellent an d a very pleasant person. Please give my thanks to her. Lady m Wishart
Product: Because of complete mix up over delivery date I have cancelled

Read more
No Comment
18-Jun-2015

Lantau Desk/Dressing Table - Taupe/Antique Gold

Service
Product

Service rating : Excellent
Product: Beautiful

No Comment
18-Jun-2015

Hexagonal Pavilion Lantern (43x43x61cmH) - Antique Gold

Service
Product

Service rating : prompt,efficient
Product: overall happy;only slight reservation is colour is much darker than in catalogue

No Comment
18-Jun-2015

£10 Gift Voucher

  • Customer also reviewed:
  • £20 Gift Voucher
Service
Product

Service rating : prompt,efficient,understanding.
Product: very generous

No Comment
17-Jun-2015

Purcell Vase - Tall

Service
Product

Service rating : I stated I would keep the one sent as I waited so long for it. I was told I would not have to pay for the delivery charge and get the refund in the difference as the wide vase was £4.00 cheaper so I was overcharged. When I received my refund it was only to cover the postage. I did not want to make a fuss but it seems no one actually wanted to know or care that I had to wait so long only to receive the wrong item.
Product: I ordered the tall Purcell vase and got the wide instead after waiting two months for it to arrive!

Read more
No Comment
16-Jun-2015

Rectangular Shade Linen (45x29x24cmH) - Natural Linen

Service
Product

Service rating : I had to ring OKA several times about the delay in the arrival of my products.
Product: A bit see through when light is on you can see the fittings !!

No Comment
16-Jun-2015

Han Cabinet - Black

  • Customer also reviewed:
  • Versailles Console - Small
Service
Product

Fine once you sorted out the difficulties with your website re delivery

No Comment
16-Jun-2015

Julliette Chair - Weathered Oak/Natural Hemp

Service
Product

Service rating : Very helpful
Product: User friendly

No Comment
16-Jun-2015

Plain Linen Cushion Cover (51cmSq) - Off White

  • Customer also reviewed:
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

Service rating : Great service on Fulham road for collections
Product: OK but the colour wasn't what I expected

No Comment
16-Jun-2015

Rattan Deep Carry

  • Customer also reviewed:
  • Ivory Cutlery - Set of Twenty Four
  • Ivory Teaspoons Set of Six
  • etc.
Service
Product

All went according to plan and arrived well packaged.

No Comment
16-Jun-2015

Truffle Chair - Bitter Chocolate

  • Customer also reviewed:
  • Heron Standing Lamp - Chrome
Service
Product

The recent order i have placed i dont know yet as it is not is stock so therefore not arrived!
BUT.......i have spent alot of money with a client over the last year and you have managed to screw up every delivery - not very impressed.

No Comment
16-Jun-2015

Bubble Jug - Forest

Service
Product

Service rating : Fast delivery
Product: Very pleased

No Comment
16-Jun-2015

Saltire TV Stand - Lichen Grey

Service
Product

Service rating : I ordered the TV stand in December last year. It took six months to arrive!
Product: it is a beautiful piece of furniture

No Comment
14-Jun-2015

Upton Console Table - Linen Grey

Service
Product

Good

No Comment
13-Jun-2015

Saltire TV Stand - Ebony Brown

Service
Product

Service rating : Very good and helpful service. Terrific staff.
Product: Really good quality, just like the bookcase we bought a few years ago

No Comment
13-Jun-2015

Verdigris Chinese Bowl - Grey

Service
Product

Service rating : No communication of when 2nd bowl ordered at the same time as the first will arrive
Product: handsome and practical at a reasonable price

No Comment
13-Jun-2015

Ananas Cushion Cover (46cmSq)

  • Customer also reviewed:
  • Duck Feather-Filled Cushion Pad (46cmSq)
Service
Product

Not delivered when promised despite 5 days notice, then when I arranged with them on the phone that I would collect from the Chelsea store on the Saturday morning, the store new nothing about it despite my having been assured that they would be informed and the product would be waiting.

No Comment
12-Jun-2015

Bower Arch - Metal

Service
Product

Service rating : Only the price of the Arch was refunded and not the Carriage price of £25. See above. Mail Order Staff were excellent, polite as always, and agreed refund of Carriage.
Product: The product was not the same measurements as advertised in the catalogues. I there asked for the £25 delivery charge to be refunded as well as the price of the Arch. We would not have ordered it had we know the true size. This was agreed.

Read more
No Comment
12-Jun-2015

Malaika Rug (244x305cm) - Blue/White

Service
Product

Service rating : The delivery guy immediately accepted the rug was damaged and asked Oka to send a replacement, leaving the damaged one with us until we received the replacement. Oka then followed this up with a call to confirm a replacement had been ordered. When I explained the rug is not as advertised and described the differences, Oka quickly accepted this and apologised. I do feel our experience points to a serious lack of quality control by Oka, which we have felt previously, and given the cost of this product that is not acceptable. Also, the waiting times for this rug are ridiculous.
Product: Our rug arrived and was damaged (rusty coloured stains). It was also not the rug advertised, although close! It was different dimensions and had tassels at each end. It was a duller blue/grey as well, but I accept there will be a degree of colour variation. Oka immediately accepted the rug is not as it should be, and also that it is damaged, so we are waiting for a replacement. I'm not sure that we will keep the replacement if it is the same texture as this rogue rug - it is an extremely tufty weave, so much so that the vacuum cleaner can't really cope with it (although Oka say it is fine to vacuum it as much as you like) and it looks very messy. Also, the long pile makes the pattern indistinct, which is a shame. I will submit another review when we receive the replacement rug!

Read more
No Comment
12-Jun-2015

Ghost Tea Cups & Saucers - Set of 4

Service
Product

staff is very friendly and quick deliverly

No Comment
11-Jun-2015

Fleur de Lys Obelisk - Set of Two

Service
Product

thisitem I ordered same day (bench): was notified that somebody would contact me to arrange delivery, but nobody ever did and email asking what is going on remained unanswered

No Comment
11-Jun-2015

Pompidou Side Table - Small

Service
Product

Service rating : Speedy delivery, and nicely packed. Thank you
(This is the second time I have given feedback!)
Product: This is a piece of furniture which looks lovely wherever I put it.

No Comment
10-Jun-2015

Camargue Chair - Linen Grey

  • Customer also reviewed:
  • Aquila Bedside Table - Distressed Silver Grey
  • Rocca Chest of Drawers
  • etc.
Service
Product

Service rating : Store staff very good
Product: good service, well packaged

No Comment
10-Jun-2015

Faux Box Wreath - Green

Service
Product

Service rating : It arrived very quickly.
Product: For the price I thought it was extremely basic. I can't believe anyone would have paid £100 for this... I felt a bit stupid having paid £50.

No Comment
10-Jun-2015

Amalthea Lamp - Black

  • Customer also reviewed:
  • Egret Lamp - Antique Black
  • Sulu Table Lamp (24cmDiax47cmH) - Black
  • etc.
Service
Product

Monitoring deliveries from an order of multiple items is a nightmare.

No Comment
10-Jun-2015

Plain Velvet Cushion Cover (60x35cm) - Gainsborough Blue

Service
Product

Service rating : Customer service very good always helpful
Product: lovely cushion easy to pump up !

No Comment
10-Jun-2015

Lycia Cushion Cover (51cmsq)

Service
Product

Service rating : Delivery very slow, and parcel not packaged very well.
Product: Good product.

No Comment
10-Jun-2015

Pistol Grip Cutlery Table Knives - Set of Four

  • Customer also reviewed:
  • Pistol Grip Cutlery Dessert Knives - Set of Four
  • Pistol Grip Cutlery Dessert Forks - Set of Four
  • etc.
Service
Product

Service rating : swift receipt, well packaged
Product: The only reasonably priced heavy pstol grip cutlery on the markey - love them!

No Comment
09-Jun-2015

Han Cabinet - Black

Service
Product

Service rating : Helpful.
Product: Beautiful.

No Comment
09-Jun-2015

The Boy with the Red Turban Lamp (15cmSqx41cmH)

  • Customer also reviewed:
  • Rectangular Shade Cotton (30x15x23cmH) - Off White
Service
Product

Service rating : Good service
Product: Bought a pair of lamps but shades do not sit at the same height

No Comment