OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 5354 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
22 Minute(s) ago

Drum Shade Cotton (40cmDiax23cmH) - White

Service
Product

Service rating : Prompt, efficient and speedy, package always arrive in excellent condition.
Product: Lovely shade, I bought 2, and value for money!

No Comment
15 Hour(s) ago

Stringa Stripe Linen Cushion Cover (51cmSq) - Washed Rose

  • Customer also reviewed:
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

Service rating : Brilliant
Product: The colour is exactly as appears on your website. Just fabulous.

No Comment
24 Hour(s) ago

100% Linen Bed Valance King - Grey Blue

Service
Product

Service rating : I have always been pleased with the service. Very efficient and professional .
Product: I am very pleased with my valance it goes very well with the origa headboard I bought some months ago. It is rather creased but I hope in time it will fall out.

No Comment
20-May

Ashmolean Shelves - Tall (89x28x219cmH) - Rubbed Black

Service
Product

Helpful delivery team.

No Comment
20-May

Radnor Bedside Table - Linen Grey

Service
Product

Service rating : I particularly appreciate the delivery driver unpacking on the doorstep and taking the packaging away with him.
Product: Neat and well designed. True to description.

No Comment
20-May

Mini Faux Sweet Pea Churn (10cmDiax25cmH)

Service
Product

Service rating : Ben was most polite and pleasant, but he hasn't refunded my money. I will be telephoning him this morning to enquire why.
Product: The quality was so poor for he price that I wrote to complain, and have since returned the product. I eventually got a phone call from Ben, who organised parcel force to pick up the package and promised a refund. This was on May 11th, however I am still waiting to be credited with the price, which we thought was extortionate for the sweet pea churn, which came in a small undistinguished pot you could have bought at pound land!

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No Comment
19-May

Pompidou Coffee Table - Small

Service
Product

Although the first coffee table was delivered with a chip out of the glass, the replacement was dealt with promptly.

No Comment
19-May

Bryher Armchair - Light Grey

  • Customer also reviewed:
  • Helford Coffee Table - Light Grey
Service
Product

The driver and the delivery men were so polite, dressed so smart and talk so nicely that I was touched with they excellent service. They helped me to bring the items home. I was so impressed with they service that I thught that the other company should train their staff the way as Oka does! Thank you for sending those profesional people to my house"

Read more
No Comment
19-May

Plain Velvet Cushion Cover (51cmSq) - Gainsborough Blue

  • Customer also reviewed:
  • Plain Velvet Cushion Cover (51cmSq) - Mustique Turquoise
Service
Product

Service rating : Peerless
Product: Beautiful colour and quality

No Comment
19-May

Sorano Teapot - White

Service
Product

Service rating : Did on line so no contact with customer service
Product: Broken lid on my teapot because you can not buy lid had to get the whole thing, so a little bit pricece just for a lid

No Comment
19-May

Pleated Linen Shade (40cmDiax28cmH) - Natural

Service
Product

Service rating : The lamp shade were a very simple purchase on line -perfect
Product: The Linen lamp shades are very good quality and perfect with my glass lamp stands

No Comment
19-May

Orb Side Table - Natural/Slate Grey

Service
Product

Service rating : Excellent service
Product: Good product, exactly as described

No Comment
18-May

Trio Side Table - Black

Service
Product

Service rating : helpful to coordinate shipping.
Product: my main complaint is that my shagreen desk, while stunning was emitted a toxic smell and i had to air it out for 2 weeks before putting it into my room. it should have been aired out at least a bit. the shagreen was also chipped on one of the front drawers. sigh....

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No Comment
18-May

Montagne Entrance Table (76cmDiax77cmH) - Rubed Black

Service
Product

Service rating : As always painless delivery, on time and no problems. Thank you OKA team!
Product: The quality of this piece of furniture is really excellent, as well as its design.

No Comment
18-May

Drum Shade Cotton (50cmDiax29cmH) - Off-White

Service
Product

Service rating : Was the stuff packed around the lampshade (masses of it in a large box, half filled my refuse bin) organic or not? As there was no indication on the packaging, I put it into the bin which will go to landfill...if its at all possible to use biodegrable stuff we ought to know, please, thank you ,lovely shade though!
Product: The shade has made my £5.95 charity shop bargain look really good, thanks for prompt service...

Read more
No Comment
18-May

Lara Velvet Ottoman - Small - Damson

Service
Product

Service rating : contact always helpful tho' delivery took approx. 3 weeks which is quite a long time to wait
Product: Ottoman bought in sale;very light;overpriced at original price;also arrived covered in dust particles as if it had been sitting out somewhere.

No Comment
18-May

Anastasia Cushion Cover (60x35cm) - Citrine/Amethyst

  • Customer also reviewed:
  • Duck Feather-Filled Cushion Pad (60x35cm)
Service
Product

Service rating : Customer service is always excellent and very professional.
Product: Absolutely beautiful. Lovely size for a 2 seater sofa and a vibrant colour as depicted online.

No Comment
18-May

Gustavian Sofa Side Table - Buttermilk

Service
Product

Service rating : Very friendly and helpful customer service.
Product: Perfect little table for a tiny space, thank you..

No Comment
18-May

Sash Mirror - Distressed Finish

Service
Product

Service rating : Excellent communication. Very helpful staff in shop.
Product: Looks great in situ. Good price. Perhaps template could have been provided for accurate hanging.

No Comment
18-May

Camargue Chair - Weathered Oak

Service
Product

The chairs were delivered exactly when promised. unfortunately two were damaged. OKA arranged the delivery of two replacement chairs, no quibble, within days. Very efficient and polite.

No Comment
17-May

Drum Shade Cotton (50cmDiax29cmH) - White

Service
Product

Service rating : as usual, great service, great packaging and promp delivery
Product: just as expected, very nice

No Comment
16-May

Mandarin Lidded Jar - Blue

Service
Product

Service rating : Oka's website was pleasant to use and delivery was quite brisk which I appreciated.
Product: The jar looks beautiful and I like it but unfortunately it had a chip along the rim which is why my rating is low.

No Comment
16-May

Voltaire Desk - vintage silver

  • Customer also reviewed:
  • Low Echo Chair Cover Plain Cotton - Oatmeal
  • Faux Flowering Clover - Pink
Service
Product

Service rating : We do not recall being told that the chairs were not available for delivery. We will not be able to receive the chairs between 21 May and 11 June.
Product: We have not tried yet because we have no chairs, but they look a bit low.

No Comment
15-May

Parthian Urn

Service
Product

Service rating : Can always rely on you
Product: Lovely

No Comment
15-May

Secretaire Desk - Nut Brown Leather

Service
Product

Service rating : Tracey has been very helpful, efficient and prompt in her dealings with us. The delivery company have been less impressive. The second delivery team were excellent - on time and careful unpacking. Neither of these things can be said of the first and third delivery. They were outside the 4 hour time slot we were given and the first time we received no call from the driver I had to contact the firm. They were all fine with taking the desk away but from Oka we would expect a more professional delivery company.
Product: After having 3 delivered all damaged we have regrettably asked for a refund as we cannot trust the product. Each desk came with either scratches or the leather scuffed or not stuck down evenly. We are disappointed with Oka because we always felt they were a company who prided themselves on quality furniture. Maybe we have been really unlucky (we are not in the habit of returning goods and did want to give Oka the benefit of the doubt hence trying three times) but we no longer feel the same way about Oka.

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No Comment
15-May

Ashurst Side table - Lichen Grey

  • Customer also reviewed:
  • Half Burlington Table - Charcoal/Vintage Oak
  • Faux Shagreen Drum Table - Mole Brown
  • etc.
Service
Product

I used Jackie Blakey and I have to say she was brilliant, got it just right

No Comment
15-May

Sorano Dinner Plate

  • Customer also reviewed:
  • Sorano Side Plate
  • Ananas Cushion Cover (60x35cm)
  • etc.
Service
Product

Service rating : Always excellent
Product: Just run of the mill plates

No Comment
14-May

Faux Shagreen Heirloom Box Small - Taupe

  • Customer also reviewed:
  • Dervish Vase - Red
  • Faux Fur Throw (130x180cm) - Arctic Fox
  • etc.
Service
Product

best ever company... in shop, on line, delivery just couldn't be bettered
thank uuu

No Comment
14-May

Kildare Mirror (67x87cmH) - Black

Service
Product
Latest
Service
Product

your team found me a mirror from a shop for a faster delivery when the central warehouse was sold out. Friendly delivery arrived on time as promised and actually hung the mirror and took packaging with them. Great service. Thank you.

14-May-2015
as before

Read more
No Comment
14-May

The Boy with the Red Turban Lamp (15cmSqx41cmH)

Service
Product

Service rating : Kept informed when there was a delay but not informed when they were dispatched .
Product: Delighted! They look absolutely stunning on the bedside tables and offset the wall mounted Gujarat window shutter.
I have put 10" coolie lampshades on them so do not detract from the lamp and actually looks as if they have a brolly up!

Read more
No Comment
14-May

Carisbrooke Round Table

Service
Product

Service rating : Great
Product: Great value, lovely thing, perfect size, well made, well finished

No Comment
14-May

The Origo Headboard Superking - Putty

Service
Product

Service rating : I contacted customer services and was answered immediately. Item was returned.
Product: Headboard was delivered damaged, it had a large black mark on the right hand side and a water mark in the middle.

No Comment
13-May

Park Side Table (55x38x58cmH) - Polished Stainless Steel/Glass

Service
Product

Service rating : Delivery a bit haphazard. Noticed 2 parcels were extremely light. Turned out glass tops were still in van. All good otherwise
Product: Lovely well made product

No Comment
13-May

Camargue Chair - Weathered Oak

Service
Product
Latest
Service
Product

Service rating : OKA did replace the chairs free of charge with no argument whatsoever.
Product: They look fab but after a couple of years, the rattan seat starts to drop and then break up. You need to use seat pads with them, which I do not like. If you don't use them every day, they will probably last longer, but we use ours every day. However, OKA replaced chairs free of charge which was good.

13-May-2015
Service rating : Love the products and the Design Service
Product: Lovely looking but central rattan seat dips and collapses with daily use.

Read more
No Comment
13-May

Carisbrooke Folding Chair

Service
Product

Always very helpful, nothing is too much trouble for the staff in Saffron Walden branch.

No Comment
13-May

Rivoli Set - Antique Grey

Service
Product
Latest
Service
Product

Service rating : ok
Product: ultra fast delivery excellent qualityeven has no slip feet-and weaterproofed to degree too as described -lovey thanks

15-May-2015
interesting range of high quality furniture-high priced but value for money

Read more
No Comment
12-May

Miscellaneous

Service
Product

Service rating : We worked with Julie Paul and her team on our house in France. She flew out and met with us both there and in London. She and Tony then returned and organised the placement. The result was wonderful! We are looking forward to continuing to work with Julie and her team to complete what is a fairly big project! She is a gem as are those on her team!
Product: I have been an Oka customer since they began many years ago. It is wonderful to see their products go from strength to strength, new and exciting yet retaining their original quality.

Read more
No Comment
11-May

Bunch of Faux Garden Roses - Multi

  • Customer also reviewed:
  • Faux Sweet Peas Bunch (52cmH)
Service
Product

Service rating : difficulties arise when not at home when goods arrive and having to get to a depot = I no longer drive so a carrier who will make a second attempt to delixer would be beneficial
Product: very real when in vases

No Comment
11-May

Camille Console Table (120x42x80cmH) - Antique Gold (Flat Packed)

Service
Product

excellent, helpfu. jolly delivery people who do their best

No Comment
11-May

Faux Mop Head Hydrangeas Bunch

Service
Product

Service rating : Very good service
Product: Very prompt action.

No Comment
11-May

Luccombe Trunk - Light Grey

Service
Product

Service rating : Customer service was very good especially the delivery men who were very helpful.
Product: I love the look of the trunk but find I cannot leave it out in the rain as I thought as it is not waterproof. The small holes drilled in the lid let leakage in,and the Velcro to keep the lid shut lets it down I think,but it is a great size for cushions and looks beautiful,sadly I have to cover it up with a tarpaulin to keep rain out and cushions dry.

Read more
No Comment
11-May

Pompidou Side Table - Large

Service
Product

Service rating : The delivery men were very understanding and helpful
Product: The problem is that its proportions are wrong for the other furniture which is why I had to refuse delivery.

No Comment
11-May

Beauvais Bedside Table - Buttermilk

Service
Product
Latest
Service
Product

Service rating : Dealt with a query promptly and very satisfactorily.
Product: Great tables, love the practical shelves. Paint finish has an aged/distressed look, nicer than in the pictures. Very pleased.

11-May-2015
Excellent products. Some items are a pricey so I have to look out for sales/discounts before I buy.

Read more
No Comment
11-May

Sash Mirror (95x130cmH)

Service
Product

Service rating : Customer service excellent
Product: Lovely grey distressed mirror very pleased

No Comment
11-May

Stork Lamp - Brass

Service
Product

Service rating : No comment
Product: No comment

No Comment
11-May

Portman Velvet Ottoman - Damson

Service
Product

Service rating : very helpful
Product: beautifully made

No Comment
11-May

Radnor Bedside Table - Linen Grey

  • Customer also reviewed:
  • Pompidou Side Table - Small
Service
Product

Service rating : Two things. 24 hours after placing my order, an offer giving me 15% came through the post.I called Oka and a charming man instantly organised an adjustment to my payment. The delivery, which came in two parts, was the most efficient, courteous and well protected I have ever known!
Product: A very nice weight, well made and lovely colour.

Read more
No Comment
09-May

Faux Plant Thyme - Multi

Service
Product

Service rating : Always fast, efficient and helpful service
Product: I bought this plant to match one I had bought previously, but due I know to the artisan finish it is quite a bit slimmer in the base and slightly wobbly. Since the stock was low I did not return it and will file the base flat myself as I love it!

Read more
No Comment
09-May

Ashmolean Shelves - Tall (89x28x219cmH) - Rubbed Black

Service
Product

Service rating : A really good idea to let you see the item in your room and give you the facility to get it taken away if it's not right. It meant I took a chance (luckily it was all fine), instead of not buying. Smart move.
Product: Smart and versatile shelving. I just would have liked one taller shelf for big books and files.

Read more
No Comment
09-May

Palau Silk Lampshade (35cm) - Sage

Service
Product

Service rating : Very efficient
Product: Beautiful subtle colours

No Comment
08-May

Ashmolean Shelves - Tall (89x28x219cmH) - Flax

  • Customer also reviewed:
  • Ashmolean Shelves - Tall/Narrow - Flax
Service
Product

Service rating : Very helpful.
Product: Would rate as excellent because the shelves themselves are of a very good quality and lovely design, however the paintwork and colour were very poor.

I had to change the "flax" coloured shelves to the one with "undercoat only" because the flax did not look like an ivory/beige colour as seen on website, it was in fact a khaki colour! Also, the distressed look didn't quite look "distressed" it looked like a poor paint job instead with streaky brush strokes and the undercoat showing in between.

Read more
No Comment
08-May

Pompidou Side Table - Large

Service
Product

Service rating : The staff at Sunningdale helped take the table out of the box and load it in the car.
Product: As expected

No Comment
08-May

Mala Wastepaper Bin - Blue Linen Finish

  • Customer also reviewed:
  • Mala Wastepaper Bin - Red Linen Finish
Service
Product

Not a lot to say. I ordered they delivered. That is what I expect

No Comment
08-May

Pompidou Coffee Table - Large

Service
Product

Delighted with table and delivery men, who rang thirty minutes beforehand, took off their shoes and took away the wrapping, however, did feel that approximately 15 days from receipt of despatch confirmation email and actual delivery date was excessive. Would rather have had no despatch information until actually on it's way to me, rather than on it's way from OKA to the courier.

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No Comment
08-May

Pompidou Side Table - Small

  • Customer also reviewed:
  • Pompidou Coffee Table - Large
  • Pompidou Console Large - Brown
Service
Product

Good communication and flexibility on arranging delivery.

No Comment
08-May

Pompidou Side Table - Small

Service
Product
Latest
Service
Product

I havn't received the order yet. I am hoping that it will arrive Wed 13 May, please confirm.

08-May-2015
Please get in touch with me. *Personal details remvoved by Feefo*

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No Comment
07-May

Gunnebo Three-Tiered Table - Nordic White

Service
Product

Service rating : Fine but still did not respond to my request of could I return it if smell did not subside. Decided to keep it anyway
Product: First one damaged, high smell. Second one lovely but still strong smell , varnish or similar, still have to keep window open noticed by others too.I had wanted a second as love design to put on other side of bed but will not now unfortunately

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No Comment
07-May

Faux Plant Thyme - Multi

  • Customer also reviewed:
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

Service rating : Excellent as always
Product: Looks lovely on the landing

No Comment
07-May

Bastille Console - Recycled Pine / Taupe

Service
Product

Very efficient team dealing with an unfortunately damaged consul. This was replaced 3 times until I got a perfect one. I was kept fully informed throughout the process with constant updates of progress report. Very impressed, thank you.

No Comment
07-May

Gustavian Sofa Side Table - Buttermilk

  • Customer also reviewed:
  • Gustavian Sofa Side Table (48x25x59cmH) - Ebony/Brown
Service
Product

Excellent customer service.

No Comment
06-May

Chicken Napkins Set of Four

Service
Product

One problem, I waited 10 days for them to arrive because a slip was not left in my letter box saying that I should collect it from the post office. The customer service lady was brilliant , in tracking where the parcel was , when I phoned to say that they hadn't arrived.

No Comment
06-May

£10 Gift Voucher

  • Customer also reviewed:
  • £20 Gift Voucher
Service
Product

Service rating : Arrived to expectation, thanks.
Product: Arrived promptly

No Comment
06-May

Hutton Velvet 2-Seater Sofa - Damson

  • Customer also reviewed:
  • The Harvest Cushion Cover 51cm
Service
Product

Service rating : Oka have always been excellent which is why I keep returning. The only problem was with the delivery men who, although very polite, were much later than expected and sofa arriving partly unwrapped and with their boot mark on the sofa
Product: Fabulous colour, good craftsmanship. More of a bedroom or hallway chair than a lounge chair which suits my requirements. very pleased. The only disappointment was that it arrived with a shoe mark on it from where the delivery men had stood on it. I love the sofa so didn't want to return it but it is a shame.

Read more
No Comment
06-May

Miscellaneous

Service
Product

Service rating : In the Broadway shop the staff were helpful, they assisted us quickly and the lights were delivered promptly. We were also keep informed with regard to the whole process all the way
Product: They came well packed, and look great we are very happy

No Comment
05-May-2015

Rivoli Set - Antique Grey

Service
Product

Excellent customer service, however appalling service by Royal Mail delivery. I waited 4 weeks for my items during which Royal Mail visited at least 5 times and didn't leave my furniture. It is only because of your customer services team that I will ever order anything from Oka again!

No Comment
05-May-2015

Portree Mirror (84x114cmH) - Ebony/Black

  • Customer also reviewed:
  • Harvard Coat Stand
Service
Product

Service rating : Whenever I have had a query your customer service team has been very helpful, especially a lady called Annabel. I have ordered lots of items, but have also had to return lots and the process has been trouble free! Thank you.
Product: This was for our Headmistress' study. She seemed very pleased with it.

Read more
No Comment
05-May-2015

6in White Coated European Metal Carrier - White

Service
Product

OKA staff are always excellent and go that 'extra mile' for their customers.

No Comment
05-May-2015

Sorrel Mirror - Black

Service
Product

Service rating : Very quick delivery.
Product: Beautiful mirror. Two points to keep in mind: 1. The mirror is large and slightly distorted from a distance (e.g. Across a room); 2. Hooks are attached, but you have to provide your own wire for hanging.

No Comment
05-May-2015

Faux Lavender - Small

Service
Product

They should send deliveries through Royal Mail so that it goes to your local post office if you are not in to receive it. As it was it went to a distribution centre 40 miles away and I had to take the time to rearrange the delivery to my local post office, which was a boring hassle

No Comment
04-May-2015

Drum Shade Cotton (50cmDiax29cmH) - Off-White

Service
Product

Service rating : Exceptional service as I had a problem with courier collection. OKA were extremely apologetic and helpful and happy to rebook without any quibble.
Product: Good quality at fair price

No Comment
04-May-2015

Isphahan Deep Bowl - Iznik

  • Customer also reviewed:
  • Rattan Square Placemat - Set of Four
Service
Product

ordered on the internet.

No Comment
04-May-2015

Chinon Desk - Antique Oak

Service
Product

Service rating : Oka delivered the desk and allowed me to see it in situ and then send it back. All worked seamlessly. Will definately use Oka again.
Product: The desk was excellent. Unfortunately I had mis measured the area I had intended to place it and so sent it back.

No Comment
04-May-2015

Hercule Mirror

Service
Product

Service rating : Always a joy to come to the Fulham Road branch. The stock seems to be less. 'Rustic' than it used to be and therefore so much more suited to London homes.
Product: Superb service and courteous delivery

No Comment
04-May-2015

Montacute Lamp - White Bone

Service
Product

Service rating : Really fast deliver.
Product: Love the lamps I ordered but when they arrived a couple of the pieces had come off. We've glued them back on as fortunately they weren't broken pieces.

No Comment
04-May-2015

Berber Lamp - Ochre

  • Customer also reviewed:
  • Empire Card Shade - Cream
Service
Product

smooth ordreing,no contact made otherwise

No Comment
04-May-2015

Carisbrook Set

Service
Product

Service rating : Ok had to ring up as the carrier had left a note to say that both boxes were damaged. Rang Oka who said they were double boxed and so there would no be a problem. They were not double boxed and luckily there was no problem even though the boxes were very damaged .
Product: The table has quite sharp edges and as it was a gift for my son and his wife and 18 month old daughter I was worried and asked them whether they wanted it replacing. However, they said no so I just hope that little fingers don't get hurt on the edges.

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No Comment
04-May-2015

Faux Alstroemeria and Gloriosa Superba Posy (42cmH) - Green/Red

Service
Product

Service rating : Ok
Product: Look crushed and even with manipulation post packing they still do not look very good

No Comment
02-May-2015

Space Lamp - Chrome

  • Customer also reviewed:
  • Standing Space Lamp - Chrome
  • Rectangular Shade Cotton (35x15x22cmH) - Off White
  • etc.
Service
Product

Problem with the standing lamp sorted very quickly

No Comment
01-May-2015

Camellia Lamp (25cmDiax40cmH) - Red

  • Customer also reviewed:
  • The Boy with the Red Turban Lamp (15cmSqx41cmH)
  • Rectangular Shade Cotton (30x15x23cmH) - Off White
  • etc.
Service
Product

Order was cancelled. Order was not dispatched on time. I had to call OKA a number of times. Payment had been taken from my credit card and yet only seconds were in stock for one of the lamps.Ben was pleasant on the phone but not impressed with despatch and payment process

No Comment
01-May-2015

Rivoli Folding Chair - Antique Grey

  • Customer also reviewed:
  • Rivoli Folding Table - Antique Grey
Service
Product

Service rating : Effiicient.
Product: Its rough and rather crude, and expensive for what it is.

No Comment
01-May-2015

Drum Shade Cotton (40cmDiax23cmH) - White

Service
Product

Service rating : Speedy courteous reliable
Product: bought before - always good

No Comment
30-Apr-2015

Drum Shade Cotton (40cmDiax23cmH) - White

  • Customer also reviewed:
  • Plain Velvet Cushion Cover (51cmSq) - Gainsborough Grey
  • Plain Velvet Cushion Cover (60x35cm) - Crimson Red
Service
Product

Service rating : I spoke to a very pleasant and helpful young man about my returns. It was a pleasure talking to him - a rare thing these days! Thank you Ben.
Product: They look lovely. I am very pleased!

No Comment
30-Apr-2015

Chinese Square Wooden Trunk - Linen Grey

Service
Product

Service rating : I purchased this via Sunninghill OKA as I have always had a good shopping experience there. I am always greeted with a smile.
The staff are very lovely, easy to chat to and know their products. It makes shopping at OKA a pleasure. I shall continue to shop at Sunninghill.
Product: I already have one of these trunks and purchased a second .
I am, once again, very pleased with my purchase.

Read more
No Comment
30-Apr-2015

Hampton Side Table

Service
Product

Service rating : On previous occasions I could chose time for delivery giving me less troubles taking time off work. But not this time
Product: Very elegant small table. I had it to replace my old-style desk which is now too big for modern slim laptops...

No Comment
29-Apr-2015

Sceptre Side Table (61x72cmH) - Slate Grey

Service
Product

Service rating : Simple - the fulfilment lead times are archaic - unbelievably long - in this world of order at midnight relieve next day , their 10-14 days is ridiculous - you then get an email saying its left a day or so after ordering and you get excited and 10-14 days after this it turns up - if you can't accept the one day offered you then risk losing another week - just rubbish - luckily the product is nice - but what a waste of good product.
Product: Lovely product - but FP values are rally poor compared to the competition.

Read more
No Comment
28-Apr-2015

Cercle Chest of Drawers - Pale Olive/Mango Wood

Service
Product

Service rating : Everything went smoothly with the delivery
Product: Looks exactly like the pictures. Solid piece of furniture

No Comment
28-Apr-2015

Camargue Chair - Birch

Service
Product

Service rating : Good customer service when I order it. Thank you. * *
Product: I was a bit disappointed, the finish on the wood underneath was rough and not finished off. It had obviously been in a warehouse as although it came packed up well the underneath rungs were dusty. A little area on the seat was not properly stained and is cream so I will have to get some stain to cover it up. I do like the chair and its comfortable but I think it was overpriced for what I received. * *
* all personal info removed by Feefo*

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28-Apr-2015

Gustavian Sofa Side Table - Buttermilk

Service
Product

Service rating : All done efficiently as expected.
Product: I live in a small cottage and already had one of these little tables - just ideal for a small room, so now I have one for each of the sofas as well as my chair!

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28-Apr-2015

Ananas Cushion Cover (46cmSq)

  • Customer also reviewed:
  • Faux Mop Head Hydrangeas Bunch
  • Blazon Cushion Cover (51cmSq) - Off-White/Pale Blue
  • etc.
Service
Product

Service rating : Helpful & responsive
Product: Expensive but looks lovely

No Comment
28-Apr-2015

Orleans Chest Of Drawers - Linen Grey

Service
Product

Service rating : Don't answer complaint emails in this case about being sent further discount offer on this chest of drawers just after (24 hours) delivery. Really bad on both counts. Where is my extra 20% off? Come on Oka.
Product: Poor value without extra discount

No Comment
28-Apr-2015

£50 Gift Voucher

Service
Product

Service rating : Very good response to delivery problem
Product: Great

No Comment
28-Apr-2015

Panama Luggage Rack

Service
Product

Service rating : Excellent
Product: Love it

No Comment
28-Apr-2015

Rectangular Shade Cotton (35x15x22cmH) - Off White

Service
Product

Service rating : I phoned the OKA's Customer Service to reported that I would be returning both lampshades and was very pleasantly surprised by the friendly and helpful lady that I spoke to. She arranged for the lampshades to be picked up by Parcelforce that same day. Thank you.
Product: I ordered 2 lampshades. Unfortunately one was damaged before it was delivered (The box was dented, thereby denting the lampshade inside) and the other one did not fit the required lamp base. The quality of the lampshades appeared good.

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28-Apr-2015

Zingiber Lamp - Dark Verdigris

  • Customer also reviewed:
  • Drum Shade Linen (35cmDia) - Natural Linen
  • Rectangular Shade Linen (27x19x16cmH) - Natural Linen
  • etc.
Service
Product

Very courteous, helpful staff . Delivery drivers phoned ahead with approx arrival time, unpacked mirror and took packing away. Most helpful.

No Comment
28-Apr-2015

Hera Lamp - Antique Grey

  • Customer also reviewed:
  • Drum Shade Cotton (30cmDiax17cmH) - Off White
Service
Product

Service rating : The service was good, not excellent or outstanding but was good. Might have felt happier if I had not had to call a shop to find out size of bulb for the Hera. Even those in shop took awhile to establish correct bulb. So, final advice inform your customers and staff well!! But thank you - pleased overall.
Product: Very pleased with lamp but there was absolutely no information about the size of bulb required - because it it quite a large lamp I assumed it would be a standard bulb not a candle. This sort of info would be helpful with the general information.I had just come out of hospital and was unable to use the lamp until someone could bring correct bulbs.

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28-Apr-2015

Berber Lamp - Ochre

  • Customer also reviewed:
  • Empire Shade Linen (46cmDia) - Natural Linen
  • Kashmir Quilt
Service
Product

Service rating : I spoke to a very helpful girl when I had problems with the lamp shade carrier (incidentally no carrier was included in the original delivery - I had to ring your office to ask for this).
Product: Had problems with the lamp carrier for the shade as it wasn't clear on the carrier that you had to take out the inner circle before putting on the lamp....this apparently is a new EU directive but I think it should be more clearly defined on the carrier that the wire inner circle has to be removed before putting on the lamp.

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28-Apr-2015

Physalis Lamp (27x49cmH) - Light Grey

Service
Product

Service rating : A pick up of the damaged goods was arranged quickly and the money repaid into my account
Product: The lamp was damaged.

No Comment
28-Apr-2015

Florya Mugs Set of Four - Multi

Service
Product

Service rating : My purchase arrived most promptly, delighted!
Product: These mugs are beautiful! The colours and design are delicious. I bought them for a present but will have to order more as they will not be leaving my home..!

No Comment
28-Apr-2015

Rattan Mattaban Pet Bed - Small

Service
Product

Service rating : Speedy delivery.
Product: A lovely piece of furniture for a pet and any room, big enough for two cats when they arrive. Very well made and substantial.

No Comment
28-Apr-2015

Gustavian Sofa Side Table - Buttermilk

  • Customer also reviewed:
  • Crane Lamp - Chrome
  • Drum Shade Linen (25cmDia) - Natural Linen
Service
Product

Service rating : Returned a side table. Spoke with Customer Services who were very helpful and arranged a collection for me. Really good service and I would give them 10/10 for this!
Product: Rather a yellow cream which didn't suit me. Seems expensive for what it is.

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