OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 4939 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
1 Hour(s) ago

Rattan Tissue Box Cover

Service
Product

Service rating : Ordered as a pair with letter rack as Christmas present but didn't notice delivery date until I had paid and order confirmation given. Too much hassle to cancel. Should not have been available to purchase on website really and felt in comparison to similar very expensive. No notification that it had been dispatched (eventually) either.
Product: Expensive for something that just fits over. No lining on rattan but feels solid.

Read more
No Comment
2 Hour(s) ago

Mini Cone Shade Cotton (14cmDiax13cmH)- Off White

  • Customer also reviewed:
  • Short Neck Glass Decanter - Blue
  • Lattice Cushion Cover (51cmSq) - Blue/Red
  • etc.
Service
Product

Service rating : Wish I could supply feedback on some earlier Oka products I bought a few years ago. I'd have a bit to say. Customer service is fine though.
Product: Why doesn't it have a standard fitting??? I've got to find a way to make the ring smaller before I can use it. I'd send it back but it was hard to find one this size and shape and it's not worth returning.

Read more
No Comment
3 Hour(s) ago

Camargue Chair Special Purchase Padded Cane Seat - Pale Oak

Service
Product

Service rating : All effeciently done, thank you!
Product: I am delighted with the 4 chairs bought in your sale ....

No Comment
3 Hour(s) ago

Camargue Chair Special Purchase Padded Cane Seat - Painted Limestone

Service
Product

Service rating : Charming and helpful staff
Product: Quite worn in places and paint very chipped

No Comment
3 Hour(s) ago

Camargue Chair Special Purchase Padded Cane Seat - Walnut

Service
Product

Service rating : All calls I made to place order(s) and to enquire about delivery date were dealt with extremely successfully and efficiently.
Product: Large, comfortable ,well made chair.
Lovely colour

No Comment
3 Hour(s) ago

Capital Storm Lantern - Large

Service
Product

Service rating : The glass lantern had a hairline crack in it, and Customer Services immediately collected it and returned a replacement almost within 24 hours. Very impressive many thanks.
Product: Fabulous statement piece!

No Comment
3 Hour(s) ago

Camargue Chair Special Purchase Padded Cane Seat - Pale Oak

Service
Product

Service rating : Very good when I phoned to check on status of delivery etc, but would have been nice to have had them within a week or so of ordering, not having to wait a while
Product: Strange smell of mothballs or something similar (from lacquer?) for around a week after delivery, a bit off-putting as they were in the kitchen. But otherwise very pleased and look forward to years of use

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No Comment
20 Hour(s) ago

Faux Pimpernel Hydrangea Bunch - Blue

Service
Product

Service rating : Quite quick delivery
Product: They are nice to look at but smell very sweaty as if a lot of sweaty hands have handled the blooms.

No Comment
21 Hour(s) ago

Baby Heron Lamp (13cmSqx47cmH) - Brass

Service
Product

Service rating : Nothing to say
Product: Lovely lamp shame about the BLACK flex

No Comment
21 Hour(s) ago

Paisley Print A4 Lever Arch File - Multi

Service
Product

Service rating : OKA were efficient, courteous and obliging
Product: I had to return a paisley print file because it had been faulty, but I am happy with the replacement (so far)

No Comment
27 Hour(s) ago

Empire Shade Linen (36cmDiax20cmH) - Natural Linen

  • Customer also reviewed:
  • Palau Silk Lampshade (30cm) - Sage
  • Palau Silk Cushion Cover (51cmsq) - Sage
Service
Product

Service rating : Very good at contacting the customer and delivering as promised.
Product: Just as described in the catalogue

No Comment
25-Feb

Chantal Chair - Off-White

  • Customer also reviewed:
  • Plain Velvet Cushion Cover (51cmSq) - Caviar
  • Plain Velvet Cushion Cover (51cmSq) - Crimson Red
  • etc.
Service
Product

Had difficulties ordering on line and was helped by very patient, helpful staff to order over the phone.

No Comment
25-Feb

Bespoke Mattress Length 6'6" Width 4' Depth 8"

Service
Product

Service rating : Could have been delivered quicker.

Had another delivery in Scotland and van drivers very reluctant to place and unpack obviously not trained by OKA! They did do it finally after making a telephone call that that was your policy, otherwises they had just dumped it.
Product: All good

Read more
No Comment
24-Feb

Kinvara Mirror Large (68x89cmH) - Ebony/Black

Service
Product

Service rating : excellent
Product: good

No Comment
24-Feb

Pompidou Side Table - Small

Service
Product

Service rating : Very good
Product: Just as required

No Comment
24-Feb

Sorano Dinner Plate Large - White

  • Customer also reviewed:
  • Sorano Dinner Plate
  • Sorano Side Plate
  • etc.
Service
Product

A confusion with my order number but still satisfying result.

No Comment
24-Feb

Martinetti Lamp - Chrome

Service
Product

Service rating : we've had very good service
Product: only used lamp once so far seems good

No Comment
24-Feb

Lian Dinner Plate (28cmDia)

  • Customer also reviewed:
  • Lian Dessert Plate (24cmDia)
  • Lian Side Plate (20cmDia)
Service
Product

Excellent friendly service, fast and efficient, just as in the shop. Thank you !

No Comment
24-Feb

Plain Velvet Cushion Cover (60x35cm) - Burnt Orange

  • Customer also reviewed:
  • Roundel Cushion Cover (51cmSq) - Alchemilla
  • Duck Feather-Filled Cushion Pad (51cmSq)
  • etc.
Service
Product

Service rating : always helpful
Product: Rather expensive for what it is.

No Comment
24-Feb

Pennant Cushion Cover (51cmSq) -Flag Red

  • Customer also reviewed:
  • Pennant Cushion Cover (51cmSq) -Indigo Blue
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

VERY PROFESSIONAL

No Comment
24-Feb

Scented Candle in ceramic Pot L&L - Brown

Service
Product

Helpful and polite, delivered on promise to solve my problem.

No Comment
23-Feb

8in White Coated European Metal Carrier - White

Service
Product

Service rating : Excellent customer service. Easy and straight forward.
Product: Just what I asked for.

No Comment
23-Feb

Bath Oil 100ml Ginger Lily

Service
Product

Service rating : Fine
Product: Very sorry OKA has stopped doing this line

No Comment
23-Feb

Casablanca Cocktail Glasses - Set of Four

  • Customer also reviewed:
  • Glass Ice Bucket/Vase - Small
  • Compiegne Cushion & Pad (51cmSq)
  • etc.
Service
Product

BUT your overseas delivery charges are way out of line with everyone else's - John Lewis, Toast, Lakeland, Boden, M&S, Petshopbowl etc etc all manage to charge a set cost of around £5-7 and if you did this I would buy far more from you. Your loss as I am a compulsive shopper with 2 homes in France!!

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No Comment
23-Feb

Varese Bench - Eau de Nil

Service
Product

Delivery was excellent but the organisation of the delivery by the call centre was terrible and littered with miscommunications and mistakes.

No Comment
23-Feb

Mini Cone Shade Cotton (14cmDiax13cmH) - White

Service
Product

Service rating : Well packed and quick delivery. Thank you.
Product: Great little shade for the price. Shame the vertical seams are so obvious, but then can't complain too much for £10.

No Comment
23-Feb

Bunch of Faux Garden Roses - Multi

Service
Product

Service rating : Good service, fast delivery.
Product: Beautiful - well worth the money!

No Comment
23-Feb

Egret Lamp & Shade - Brass

Service
Product

Service rating : OKA staff are always very helpful and informative.
Product: A very stylish lamp and good value.

No Comment
23-Feb

Faux Shagreen Print Set of 3 Box Files-Turquoise

Service
Product

Service rating : Excellent as replaced broken file immediately with no fuss
Product: Good but not the best quality

No Comment
23-Feb

Pompidou Console Large - Brown

Service
Product

Service rating : Friendly contact re delivery, good use of email/text
Product: Product exactly as described on website

No Comment
23-Feb

Padua Stool - Green Velvet

Service
Product

Service rating : great service as always with OKA
Product: beautiful colour and looks lovely wherever I place it.

No Comment
23-Feb

Echo Dining Chair Cotton Slip Cover - Oatmeal

  • Customer also reviewed:
  • Versailles Dressing Table/Desk
Service
Product

Service rating : Very quick and efficient and kept me fully informed on progress.
Product: Much nicer than linen version which I had to return. These are much more tailored

No Comment
22-Feb

Linen Cushion Cover & Pad (60x35cm) - Slate Blue

  • Customer also reviewed:
  • Linen Cushion Cover & Pad (60x35cm) - Deep Blue
Service
Product

Service rating : Always great. I see something and and hey presto ! It seems as if it has always belonged.
Product: These are a beautiful size, and can make a quiet statement.

No Comment
20-Feb

Drum Shade Linen (45cmDia) - Natural

Service
Product

Service rating : This was a fix to a problem with the first set of lamp shades bought. Wish it had been right first time, but customer service was good in resolution.
Product: Lets good quality and good amount of light through

No Comment
20-Feb

Gunnebo Single Chest of Drawers - Nordic White

Service
Product

Service rating : Very helpful, delivery man very helpful too.
Product: Excellent.

No Comment
20-Feb

Plain Linen Cushion Cover (60x35cm) - Crimson

  • Customer also reviewed:
  • Tatiana Cushion Cover (60x35cm) - Turquoise/Gold
  • Duck Feather-Filled Cushion Pad (60x35cm)
Service
Product

I did order one extra cushion pad by mistake. I would really have preferred slightly smaller cushions - same for the square ones.

No Comment
20-Feb

Manipur Hanging/Throw - Multi

Service
Product

Service rating : Oka were very helpful and did send me a replacement throw with no quibbling, but it seems the current batch are all the same.
Product: The throw is lovely, but mine has the red border only on the top and bottom of the throw which is disappointing, but still lovely enough to keep.

Read more
No Comment
20-Feb

Portman Velvet Ottoman - Blue

Service
Product

Service rating : Courteous and helpful, although has required a bit of chasing.
Product: Attractive and functional design.

No Comment
20-Feb

Faux Bamboo Lamp Small & Shade - Walnut

  • Customer also reviewed:
  • Faux Shagreen Desk Tidy - Mole Brown
Service
Product

Service rating : Ok could do better need to be informed on stock on website as they were saying one thing website another
Product: Not really happy with the quality of lamp base not worth the price ,lamp shade too big for base

No Comment
20-Feb

Manipur Hanging/Throw

Service
Product

The wrong order was sent initially but OKA staff worked very hard and successfully to have this made right.

No Comment
20-Feb

Plain Velvet Cushion Cover (51cmSq) - Blood Orange

  • Customer also reviewed:
  • Nusa Cushion Cover (51cmSq) - Pink/Blue
  • Duck Feather-Filled Cushion Pad (51cmSq)
  • etc.
Service
Product

great customer sevice

No Comment
19-Feb

Upholstered Headboard Double

  • Customer also reviewed:
  • 100% Cotton Headboard Slip Cover Double - Oatmeal
  • 100% Cotton Bed Valance Double - Oatmeal
Service
Product

Customer service excellent,very helpful as always in my experience.

No Comment
19-Feb

Picardie Cushion & Pad

  • Customer also reviewed:
  • Plain Cushion Cover & Pad (60x35cm) - Ochre
  • King Akbar Voile Blanket Cover -White
  • etc.
Service
Product

Service rating : Always outstanding
Product: Great quality and muted colours

No Comment
19-Feb

Larch Cone (24cmDia x 67cmH)

Service
Product

Service rating : Sent me another without quibble
Product: Small cones missing in 4 areas and not in the packing so packer must have been aware that faulty

No Comment
19-Feb

Kitchen Garden Napkins Set of Four

Service
Product

Service rating : All arrived
Product: all arrived and are very special and perfect

No Comment
19-Feb

Capital Storm Lantern - Large

Service
Product

The Lantern arrived with the glass smashed to pieces and we took it to our local store Sunninghill and they immediately put an order in for a replacement which arrived on the Tuesday. I think I would discontinue using parcel force for delicate items if I worked for OKA

No Comment
19-Feb

Hurlingham 2-Seater Sofa - Ecru

Service
Product

Service rating : Could have had more contact as the delivery was due between 8-12, I rang at 9.30 and got told we were the 4th drop. I then rang back at 12.30 and got told the van had broken down so they were seeing if they could get another van. Sofa was eventually delivered at 7pm which in this case wasn't a problem but should have not had to call as many times as I did. This is mainly the courier's customer service.
Product: Great sofa - very comfy and good colour

Read more
No Comment
19-Feb

Desert Fox Faux Fur Throw (150x200cm) - Grey

Service
Product

Service rating : I did speak to a customer service rep. & she was very helpful.
Product: Slightly 'thinner' than the first one I bought.

No Comment
19-Feb

Hanging Lantern No Shade (35cmsq) Nickel Plated - Silver Nickel

  • Customer also reviewed:
  • Tatiana Cushion Cover & Pad (60x35) - Amethyst/Cornelian
  • Tatiana Cushion Cover & Pad (51cm) - Coral/Emerald Stripe
Service
Product

Service rating : Very polite and accommodating
Product: Love it

No Comment
19-Feb

Scented Candle 30cl - Sandalwood

Service
Product

Service rating : Good
Product: Bought in the sale, no scent whatsoever!

No Comment
19-Feb

Fibre Filled Cushion Pad (56cmSq)

  • Customer also reviewed:
  • The Gothick Side Table - Plain Broken White
Service
Product

Service very helpful

No Comment
18-Feb

Baby Heron Lamp - Polished Nickel

Service
Product

Service rating : Good
Product: lamps are nice, finished well, although I thought the chrome could have been done better. I ordered two lamps and both had small imperfections

No Comment
18-Feb

Manipur Hanging/Throw - Multi

  • Customer also reviewed:
  • Pompidou Coffee Table - Large
  • Two Man Hurricane Lamp
  • etc.
Service
Product

Service rating : All good - very nice customer service team on the telephone who were charming and helpful and delivery was on time and efficient . I am a very happy customer.
Product: Gorgeous to look at but a bit smelly !!

No Comment
18-Feb

Faux Ranunculus Flowers Bunch - Multi

  • Customer also reviewed:
  • Faux Plant Flowering Clover - White
Service
Product

I was told I would get a refund in 48 hours and it took 13 days

No Comment
18-Feb

Compiegne Cushion & Pad (51cmSq)

Service
Product

Service rating : Swift and problem free
Product: Quality of fabric was rougher ( I.e like jute) in texture than I had expected and not as well filled / padded

No Comment
18-Feb

Shelbourne Throw - Red

Service
Product

Service rating : Good
Product: A lovely throw and very good quality - delighted as bought in the sale at a very good price!

No Comment
18-Feb

Temeraire Lamp - Distressed Wood

Service
Product

Service rating : Best delivery service I've experienced!
Product: Very happy with product

No Comment
18-Feb

Orchid in pot - White (85cmH)

Service
Product

Customer service were excellent in sorting out my order, it's just a shame that the order was delivered wrong three times. The collection of the wrong merchandise was swift and easy though. It is a good system that you have

No Comment
18-Feb

Scented Candle 30cl - Lime & Lavender

  • Customer also reviewed:
  • Scented Candle 30cl - Wild Lilac
Service
Product

Service rating : Fast delivery , great service.
Product: I've tried many candles but these are by far the best, intense scent and a long burning time.

No Comment
18-Feb

'English Musk Hybrid Rose'Stem-White(single flower

  • Customer also reviewed:
  • Faux English Double Rose Stem
Service
Product

Service rating : mall problem with a card payment due to my card having been compromised. Handled very well - pleasant and efficient.
Product: Almost impossible to tell they are not real - very good quality.

No Comment
18-Feb

Eau De Toilette 50ml - Lime & Lavender

Service
Product

Service rating : Very good. The parcel arrived in record time.
Product: i have always loved this fragrance and am glad that it is still available. I get lots of good comments when I wear it,

No Comment
18-Feb

Drum Shade Linen (25cmDia) - Natural Linen

  • Customer also reviewed:
  • Mini Cone Shade Cotton (14cmDiax13cmH)- Off White
Service
Product

Lovely products at a good price. Also find the blog post on choosing a lampshade very helpful. Rather slow postage though.

No Comment
17-Feb

Duck Feather-Filled Cushion Pad (56cmSq)

Service
Product

Service rating : very impressed with response when pads were too small and did not adequately fill cushions -replacements were sent -and the staff were very courteous and helpful -
Product: these were replacements -see below .... the 6 cushions ordered are very satisfactory -especially the velvet pair....

Read more
No Comment
17-Feb

Headboard Slip Cover King - Natural

Service
Product

Service rating : We returned the first one we received for another colour and the process went very smoothly
Product: A bit expensive but fits fine

No Comment
17-Feb

Madura Silk Lampshade (55cm) - Red

  • Customer also reviewed:
  • Madura Silk Cushion Cover (51cmSq) - Red
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

Service rating : the order system was a little opaque and I didn't receive any information about delivery - it was lucky I was in. Customer services responded quickly to my enquiry but it should be better organised with more information
Product: very attractive shade, fits easily onto our lamp base and looks good both lit and unlit

Read more
No Comment
17-Feb

The Saintclou Cushion Cover & Pad (51cmSq)

Service
Product

Prompt

No Comment
17-Feb

Manon 2-Seater Sofa (without Skirt) - Ticking Stripe

Service
Product

Sofa was not delivered at time slot as per voice mail last week - hence left my daughter in next village who I was assisting after her operation - and cane home to wait and never turned up and then stated when I rung to enquire where it was - was going to be there ( reneging on previous plan !) at the precise time I had said I would not be at home . Then offered six - declined as wished to look at sofa inthe light - next day - no phone call to have another delivery offered - I therefore have to phone again - the comment from Custoner was service was hello mrs LUDGATE - have you got your sofa delivery now planned ??? !! my response was and is NO -- you knew it wasn't being delivered yesterday and no one has rung since . All very disappointing - followed by being given a ridiculously early delivery of seven in morning - Hayley agreed when I said please make it not the first drop off . Needless to say it was ! 7 this morning . In essence - too many people arranging over phone and poor communication between people including the delivery man last week who had left a voice mail . I m generally disappointed .

Read more
No Comment
17-Feb

Acanthus Side Table

Service
Product

Service rating : They attended me fantastically and sent me new ones every time.,
After three expéditions I gave it up though, and accepted an Accanthus table with a chip missing.( Before they were in hundreds of pièces)
Product: The tables were sent three times and because of poor packaging and being very delicate tables they never arrived in one piece!!!

Read more
No Comment
17-Feb

Low Echo Chair Cover Plain Cotton - Oatmeal

Service
Product

Service rating : Everyone I have spoken to has always been charming and as helpful as possible.
Product: I ordered these with 6 low echo chairs. Unfortunately once I'd bought the chairs I received an email saying that I would have to wait until towards the end of March for the chairs to arrive although it was clear when I bought them that they were in stock. Therefore, I do not know how how the covers will look on the chairs. I am sure they will be lovely when the chairs come.

Read more
No Comment
17-Feb

Globe Lamp - Vintage Oak

  • Customer also reviewed:
  • Drum Shade Linen (45cmDia) - Natural Linen
Service
Product

Service rating : Error made on stated delivery times led to a second order being put on an overnight delivery.
Product: The base was poorly finished - it looked cheap

No Comment
16-Feb

Cinderella Teapot

  • Customer also reviewed:
  • Ghost Tea Cups & Saucers - Set of 4
  • Bey Large Plate
  • etc.
Service
Product

Absolutely terrible experience once again. Do not bother ordering online; it is a time-consuming and frustrating experience. My email was ignored and the only way I got a response from the customer service team was by chasing them up myself. Issue still not resolved almost a month later.

No Comment
16-Feb

Cinderella Teapot

  • Customer also reviewed:
  • Ghost Tea Cups & Saucers - Set of 4
  • Bey Bowl
Service
Product

Terrible service - and not for the first time - as a result I will not be using Oka again. I have spent almost a month calling and emailing the customer service team trying to arrange a return, I am still waiting for a resolution and in the meantime have two bulky boxes in my hallway and the money out of my account. Not worth the hassle - I strongly suggest avoiding ordering online.

Read more
No Comment
16-Feb

Faux 'Fur Throw Leopard Print (150x200cm) - Brown

Service
Product

Everything went well. I collected the Throw from shop.

No Comment
16-Feb

Plain Linen Cushion Cover & Pad (51cmSq) - Pale Pink

  • Customer also reviewed:
  • Wide Woven Stripe Cushion Cover (51cmSq) - Off White / PalePink
Service
Product

You should take payment for the order when order is placed rather than at despatch

No Comment
16-Feb

Faux Pittosporum Small - Green

  • Customer also reviewed:
  • Faux Pittosporum Large - Green
  • Faux Berry Stem (92cmH) - White
  • etc.
Service
Product

"2nd time I have bought stems,overall pleased and enjoy using them.

No Comment
16-Feb

Cinderella Teapot

  • Customer also reviewed:
  • Ghost Tea Cups & Saucers - Set of 4
Service
Product

Service rating : Excellent
Product: Excellent

No Comment
16-Feb

Stag Head Coat Hook

Service
Product

Service rating : Prompt refund of cancelled order
Product: Prompt delivery

No Comment
16-Feb

Scented Candle 30cl - Ginger Flower

  • Customer also reviewed:
  • Plain Cushion Cover & Pad (60x35cm) - Ochre
Service
Product

Service rating : Very good indeed, quick and efficient and willing to deliver it to,the nearest shop to avoid paying delivery charges, which is important for me.
Product: It smells good by just opening it.....but I haven't actually used it yet, it will be interesting if scent will linger once the candle is burnt!

Read more
No Comment
16-Feb

Glass Ice Bucket/Vase - Small

Service
Product

Service rating : Quite slow to arrive, but very well packaged and overall happy
Product: very nice, but smaller than I expected. For ice cubes rather than chilling bottles

No Comment
16-Feb

Arcady Chair Cushion Cover & Pad - Corazon Green

Service
Product

Service rating : Well, I hope it will turn out to be good. I wanted this cushion to fit the Tendril Garden Chair, which I have ordered but which will not be delivered for several weeks. I was told in a telephone enquiry that it would fit and that it would be unlikely still to be available by the time I had received the chair. If it does not actually fit the chair I shall have an expensive cushion that I may find I have had for too long to return, even though it is unused and in all its original packaging.
Product: A well made cushion in good quality, attractive fabric.

Read more
No Comment
16-Feb

100% Cotton Bed Valance double - Off-White

  • Customer also reviewed:
  • 100% Cotton Bed Valance Super King - Oatmeal
Service
Product

Service rating : Fast Delivery
Product: Good Quality

No Comment
16-Feb

Montagne Entrance Table (76cmDiax77cmH) - Rubbed Black

  • Customer also reviewed:
  • Avignon Console Small - Weathered Oak
Service
Product

deliver when agreed, liked them taking away packing materials

No Comment
16-Feb

Tatiana Cushion Cover & Pad (60x35) - Graphite/Gold Print

Service
Product

Service rating : Completely faultless.
Product: I don't understand why the cushion cover can't be the same on the front and back, especially when each fabric is 100% different in texture and colour.

No Comment
16-Feb

My Teapot and Cup

Service
Product

Even though the first one was broken a replacement was sent a week later

No Comment
16-Feb

Faux Leda Rose Stem - Cream/Pink (Two Flowers and Bud)

  • Customer also reviewed:
  • 'English Double Rose' Stem - Cardinal Red
Service
Product

staff always very helpful

No Comment
15-Feb

Faux Ranunculus Flowers Bunch - Multi

Service
Product

Service rating : Give misleading information regarding refunds
Product: Poor quality

No Comment
14-Feb

Test Tube Vase

Service
Product

Goods arrived very well packed.

No Comment
14-Feb

Azay Mirror - Weathered Oak

  • Customer also reviewed:
  • Faux Ivy Spray (72cmH) - Green
Service
Product

Service rating : Great service as always!
Product: Beautiful mirror very pleased with the quality

No Comment
14-Feb

King Size Bed without Drawers

  • Customer also reviewed:
  • Super King Bed without Drawers
  • 100% Cotton Headboard Slip Cover Super King - Oatmeal
  • etc.
Service
Product

I had to call many many times to have order confirmation, as well as delivery dates. As I ordered the goods, everything was on stock, but things changed with the delivery. The confirmation system is extremly complicated and I got a good service only thanks to Jesper and the staff at the Chelsea shop!!

Read more
No Comment
14-Feb

Minara Sconce Small - Black Wood

Service
Product

Service rating : Products arrive in time and as described so good
Product: Products are generally a little expensive so have to pick and choose

No Comment
14-Feb

Faux Hydrangea and Rose Hip Bunch (36cmH) - Multi

Service
Product

Service rating : Quick delivery
Product: Very good quality ...nice size for low table or dining table In normal size vase

No Comment
14-Feb

Chinon Desk - Antique Oak

Service
Product

very prompt and effective

No Comment
14-Feb

Buddah Head

Service
Product

Service rating : Well packaged and promptly delivered
Product: Beautifully crafted with excellent detail

No Comment
14-Feb

100% Cotton Headboard Slip Cover Double - Oatmeal

Service
Product

arrived in good time

No Comment
14-Feb

Versailles Dressing Table/Desk

Service
Product

Service rating : I have bought a large amount of furniture and lighting from OKA, and I always find the customer service exceptional, both in the store and the delivery personnel. In fact I would say it is a key feature of why I buy from OKA.
Product: Great styling, good finish.

No Comment
14-Feb

Lian Dinner Plate (28cmDia)

  • Customer also reviewed:
  • Lian Side Plate (20cmDia)
Service
Product
Latest
Service
Product

Didn't really use, just ordered online. But excellent value in the sale.

14-Feb-2015
Love the range

14-Feb-2015
Love the range

14-Feb-2015
Love the range

14-Feb-2015
Love the range

Read more
No Comment
14-Feb

Faux Berry Stem (92cmH) - Green

  • Customer also reviewed:
  • Faux Hydrangea Paniculata Stem - White
Service
Product

Service rating : Initially I only received part of my order, however, when I got in touch with OKA customer services they very quickly rectified the problem, so excellent response and service thank you.
Product: These were good, but the berries on a long stem made them top heavy. I had to shorten them to make them presentable in my vase, otherwise they would have been permanently droopy. I ordered the longer size as my vase is very big and wide, so a little disappointing from that point of view, but overall good quality.

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14-Feb

The French Quarter Fireguard

Service
Product

Service rating : This is the first occasion that we have needed to return an item and customer service were really helpful in arranging a collection as the item was too big and heavy to return via the Post Office.
Product: We needed a high fireguard and this seemed ideal however it did not suit our fireplace and the mesh backing, whilst it would have stopped flying sparks, was so dense that we would have not been able to see the fire.

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13-Feb

Black W/Gold Frame Flat Mirror (30x40cm) - Black/Gold

  • Customer also reviewed:
  • Ashbourne Bench Large - Weathered Oak Stripe
  • Neroli Cushion Cover & Pad (60x35cm)
  • etc.
Service
Product

Service rating : Speedy delivery and good website.
Product: Really nice size and finish

No Comment
12-Feb

Rectangular Shade Linen (45x24cmH) - Natural Linen

Service
Product
Latest
Service
Product

Service rating : Disappointing. Order overlooked. After calling given poor delivery details and also let down by Parcelforce. I hope this isn't typical. Also no response to my email which I find very surprising.
Product: Product fine.

12-Feb-2015
Disappointing

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