OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 3276 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
31 Hour(s) ago

Chantal Chair - Off-White

Service
Product

Excellent from local store in Edinburgh but disappointing from Oka direct as delivery of sofa is delayed by a month

No Comment
16-Apr

Faux 'Fur' Throw (130x180cm) - Arctic Fox

Service
Product

Service rating : Prompt and reliable service
Product: Very pleased with my faux fur throw, it is soft and warm, just what I needed, thank you

No Comment
15-Apr

Drum Shade (40cmDia) -Brown Suede

Service
Product

Service rating : No problems.
Product: Good value.

No Comment
14-Apr

Siam Lamp - Coral

  • Customer also reviewed:
  • Carved Buddha Head
Service
Product

Service rating : Can't fault OKA's Customer Service, extremely helpful in every way!
Product: Beautiful stunning lamp! A great stand out piece in my living room!

No Comment
14-Apr

The Original Orangery Bedside Table

  • Customer also reviewed:
  • The Origo Headboard Superking Size - Grey / Blue
Service
Product

Perfect

No Comment
13-Apr

Chartres Mirror - Medium - 'Weathered' Oak

Service
Product

We find that we have to wait a long time sometimes for an answer on the telephone when calling to place an order.

No Comment
13-Apr

Miscellaneous

Service
Product

Service rating : Helpful and charming
Product: They are as I expected them to be. Very nice.

No Comment
11-Apr

Charlemagne Console Table

  • Customer also reviewed:
  • Lipton Lamp - Black
  • Stork Lamp - Antique Black
  • etc.
Service
Product

No more needs to be said!

No Comment
11-Apr

Elephant Lamp - Bronze

  • Customer also reviewed:
  • Rectangular Shade Linen (27cmx16cmH) - Nat Linen
Service
Product

Service rating : Always excellent
Product: Absolutely beautiful

No Comment
10-Apr

Wilton Armchair -Aged Tobacco

Service
Product

Service rating : Arrived as agreed.
Product: As expected

No Comment
10-Apr

Glass Hurricane Lamp/Vase - Medium

  • Customer also reviewed:
  • Bunch of Faux 'Roses' - Cream
Service
Product

Customer service is always excellent service.
Very helpful and genuinely nice.

No Comment
10-Apr

Rattan CD Box

  • Customer also reviewed:
  • Rattan Delta Umbrella Basket
  • Tissue Box Cover
Service
Product

Items out of stock until May. Although they have been paid for in full in March

No Comment
10-Apr

Avignon Side Table Small - Weathered Oak

Service
Product

Service rating : Excellent service though home direct was a complete muddle of confused phone calls and emails. they did apologise though and put it right
Product: Really lovely table, looks great

No Comment
09-Apr

Marrakech Plate

Service
Product

Service rating : Really well packaged and arrived sooner than expected. Excellent service.
Product: Even better than it looked online!

No Comment
09-Apr

Saltire Three Bookcase - Lichen Grey

Service
Product

Best in class by far. Abdal at the Chelsea showroom is superb.

No Comment
09-Apr

Heron Standing Lamp - Black

Service
Product

Service rating : Very helpful
Product: Just what I needed.

No Comment
08-Apr

Flourish Fireguard - Brown

Service
Product

Service rating : very pleased with the service.
Product: lovely looks great

No Comment
08-Apr

Pompidou Console Large - Brown

Service
Product

Service rating : Truly shocking. Ordered on the 17th March and in stock, I have still not received it yet despite a follow up phone call to the store. I am advised that they only deliver once a week to my area, and have only been offered one date and time when I am out of the country. As yet, no other dates or times offered.
Product: Not received it yet

Read more
No Comment
07-Apr

Wentworth 2.5-Seater Sofa - Natural Linen

Service
Product

Very good service over the phone

No Comment
06-Apr

The Walpole Chair - Grey / Blue

  • Customer also reviewed:
  • Deauville Wing Chair
Service
Product

Service rating : I was very pleased with the service arranging delivery and the delivery men were very courteous and helpful.
Product: The chair was lovely, just not suitable.

No Comment
06-Apr

Kerala Lamp

  • Customer also reviewed:
  • Empire Card Shade (41cmDiax24cmH) - Cream
Service
Product

they assisted very quickly when my discount had not been correctly applied.

No Comment
04-Apr

Round Fur Pet Bed - Arctic Fox

Service
Product

Service rating : Excellent
Product: Excellent

No Comment
04-Apr

Heron Standing Lamp - Chrome

  • Customer also reviewed:
  • Drum Shade Cotton (40cmDia23cmH) - Off White
  • The Diamond Dining Chair
  • etc.
Service
Product

Your staff are impressive . The sales team at your Chelsea store , Moena and Abdul
were incredibly helpful and I can say the same about the delivery team . They care that you are happy with the product and obviously like working for the company .
This gives the customer confidence !

No Comment
04-Apr

Chagall Console Table - Lunar White

Service
Product

Service rating : Delightful delivery Team who have got to know us well! They were very helpful about a minor defect with the table and a small discount sorted and credited very quickly
Product: We had been looking for ages and it exactly what we wanted and is commented on very favourably.

No Comment
04-Apr

Sorano Dinner Plate

Service
Product

Service rating : service very good plates extrem ely well packed
Product: love the plates very rustic am now waiting for the large cups to come to complete it

No Comment
04-Apr

Elephant Lamp - Bronze

  • Customer also reviewed:
  • Rectangular Shade Linen (27cmx16cmH) - Nat Linen
Service
Product

Service rating : Addressed my concern about not wanting a green tinge on the elephant, and dealt with the order there and then
Product: I was concerned that one image on the website had a green tinge which we did not want, so rang to ask that we be sent one like the other images. Excellent cutomer service and delighted with the product

Read more
No Comment
04-Apr

Radnor Bedside Table - Linen Grey

  • Customer also reviewed:
  • Droplet Lamp - Antique Nickel
Service
Product

Service rating : Fantastic service in the shop,helpful and very patient ( Nottinghiil Gate -Anthony)
Efficient service on line order.
Delivery people very courteous and organised with the contacting me ahead to let me know when they were coming.
Product: These were slightly different in colour from the showroom models.The name is quite deceptive as they are not very grey.

Read more
No Comment
04-Apr

Portman Ottoman Distressed Leather - Aged Tobacco

Service
Product

Service rating : delivery was a bit chaotic and we had to negotiate a discount as second one that turned up also had some damage on it.
Product: the first item delivery had marks on it cos it was not wrapped properly. we took delivery of a 2nd ottoman which tho marked we were able to negotiate a discount. however if we did not take it then we would be charged for a subsequent delivery if it was required. i think that is a bit harsh. i do like it. also think the oak should have a finish on it for the money.

Read more
No Comment
04-Apr

Round Fur Pet Bed - Arctic Fox

Service
Product

Always pleasant and personal.

No Comment
03-Apr

Indochine Bed End Chest

Service
Product

Service rating : Very helpful
Product: Delighted with the product which was very well packed but it arrived with no warning! I was told I would receive an email saying when it was coming but it arrived within a day or so without the email. Fortunately I was at home.

No Comment
03-Apr

Julliette Chair - 'Weathered' Oak/Natural Hemp

  • Customer also reviewed:
  • Trio Side Table - Black
Service
Product

Service rating : I was promised everything would be in one delivery; in fact I had to wait in for three deliveries. The final one - 8 dining chairs - was delivered by Parcelforce. Their tracking service gave no indication of the delivery date and when they arrived they left the large boxes on my drive. I am partially disabled and could not lift the boxes. I had to get a neighbour to bring them into the house. What a contrast to the excellent company who delivered the Juliette chair - helpful phone call to arrange a delivery slot, chair brought into the house and unpacked. If Parcelforce is now your regular carrier for heavy items, I will not be buying anything else.
Product: Superb - really comfortable and well made. Love it.

Read more
No Comment
03-Apr

Tatiana Cushion Cover- Ruby/Graphite Print(51cmSq)

Service
Product

Service rating : Customer service was brilliant as usual. They were helpful and very understanding. OKA fabulous.
Product: Had to cancel order as I was given a chest of drawers and so did not need one that I ordered

No Comment
03-Apr

Faux Shagreen Curved Frame Small - Coral

  • Customer also reviewed:
  • Ava Double Quilt - Faded Rose
  • Harlequin Cutlery Set - Denim
  • etc.
Service
Product

good

No Comment
03-Apr

Braided Tassel Tie - Brown

  • Customer also reviewed:
  • Hokusai Cushion Cover (35x60cm)
  • Pennant Cushion Cover (51cmSq) - Flag Red
  • etc.
Service
Product

Very good when there was a problem

No Comment
03-Apr

Washed Linen Cushion Cover (51cmSq) - Off-White

Service
Product

Service rating : First class customer care - telephone staff always very helpful and pleasant
Product: product first class but not suitable colour so had to return

No Comment
03-Apr

Astrid Headboard Single - Swedish Blue

Service
Product

Service rating : Always friendly and helpful
Product: Good product - have now bought 4

No Comment
03-Apr

Plain Linen Cushion Cover (60x35cm) - Ink Blue

  • Customer also reviewed:
  • Duck Feather-Filled Cushion Pad (60 x 35cm)
Service
Product

good, fast and efficient service

No Comment
03-Apr

Sulu Silk Cushion Cover (51cmsq)

  • Customer also reviewed:
  • Kamala Cushion Cover (51cmsq)
  • Phula Cushion Cover (51cmSq)
  • etc.
Service
Product

Service rating : Order has not yet been delivered
Product: Not yet delivered

No Comment
03-Apr

Stork Lamp - Brass

  • Customer also reviewed:
  • Berber Lamp - Ochre
  • Oval Shade Cotton (20x10x13cmH) - White
Service
Product

Service rating : Helpful and very friendly
Product: I have looked at these but not yet set them up

No Comment
02-Apr

Towel Ladder

Service
Product

Ordering process was easy and delivery was very quick.

No Comment
02-Apr

Camargue Chair - 'Burnt' Oak

  • Customer also reviewed:
  • Karlstad Table - Large
  • Opera Console Table - Recycled Elm
Service
Product

The goods have not been delivered yet. So much better that you check when goods are delivered before contacting clients!

No Comment
02-Apr

Wooden Column Lamp - Cream

  • Customer also reviewed:
  • Empire Card Shade (31cmDiax19cmH) - Cream
Service
Product

Service rating : I was very disappointed by the cavalier attitude towards my lamps as it was an OKA quality control issue. I have been a long standing customer with OKA over many years and had always considered their customer service exemplary. This is the first occasion I have had to complain and, hopefully, it will be the last.
Product: I ordered 2 lamps and they had different light fittings (one EU and one UK) - I had to return them and re-order at the FULL PRICE (I had bought them with a special discount) and furthermore it would take more than a month to deliver.

Read more
No Comment
02-Apr

Jet Table - Rubbed Black

Service
Product

Service rating : Quick delivery
Product: Excellent tables, love them!

No Comment
02-Apr

Radnor Bedside Table - Linen Grey

Service
Product

Very good - super helpful with loading the car and changing parts of the order as required.

No Comment
02-Apr

Sintra Pottery Milk Jug - Spume

  • Customer also reviewed:
  • Faux 'Mohair' Throw - Faded Blue
Service
Product

Service rating : Excellent service and prompt delivery - thank you
Product: Perfect size and shape

No Comment
02-Apr

100% Cotton Bed Valance super king- Oatmeal

Service
Product

Service rating : In the shops always helpful and friendly to deal with.
Product: Just good value for money...getting a touch expensive

No Comment
01-Apr

Echo Chair Linen Slip Cover - Burnt Orange

  • Customer also reviewed:
  • Melford Goblets Set of Six - Green
  • Versailles Mirror - Small
  • etc.
Service
Product

Service rating : Oka are always fantastic with customer service, wish all companies could give the same service.
Product: Love the colour

No Comment
01-Apr

Cubist Bedside Table - Ebony/Brown

  • Customer also reviewed:
  • Plain Velvet Cushion Cover (60x35cm) - Caviar
  • Plain Velvet Cushion Cover (60x35cm) - Crimson Red
  • etc.
Service
Product

Service rating : Prompt delivery, excellent packaging.
Product: Functional and tidy. Good design.

No Comment
01-Apr

Plain Linen Cushion Cover (51cmSq) - Ink Blue

  • Customer also reviewed:
  • Linen Cushion Cover (51cmSq) - Deep Blue
  • Linen Cushion Cover (51cmSq) - Alchemilla
  • etc.
Service
Product

Service rating : I liked the covers very much but the colours did not match my curtains so had to be returned. Your customer service department were very pleasant and helpful and the parcel was collected on the first working day after I contacted them. It was all very efficient. PS. Please may we have an OKA in Dorset!!!
Product: Ordered 3 colours to see if they would be suitable and I intended to order more if they were. Unfortunately they did not go with other colours in my room, but I thought they were good quality and looked well made.

Read more
No Comment
01-Apr

Square Shade Linen (19cm) - Off-White

  • Customer also reviewed:
  • Samsara cushion cover (51cmSq) - Indigo
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

Service rating : I think the quality control of the products should be improved.
Product: Shades are very good but had little dirth marks in the corners.

No Comment
01-Apr

'Peonies' Bunch

Service
Product

Service rating : Always good.
Product: Very pretty.

No Comment
31-Mar-2014

Sorrento Champagne Glasses - Set of Four

Service
Product

Service rating : always very good
Product: always very good

No Comment
31-Mar-2014

Palau Silk Lampshade (30cm) - Red

Service
Product

Service rating : Several purchases over time still reveal this excellent reputation of service to persist.
Product: This lampshade casts the lovliest warm glow and really enhances the ambience of a room.

No Comment
31-Mar-2014

Empire Card Shade (36cmDiax21cmH) - Cream

  • Customer also reviewed:
  • Empire Card Shade (46cmDiax26cmH) - Cream
  • Card Shade Mini (28cmDiax16cmH) - Cream
Service
Product

Very nice helpful staff in Godstone but did not know about the seams.

No Comment
31-Mar-2014

Pair of Salt & Pepper Dishes

  • Customer also reviewed:
  • Faux Shagreen Print Set of 3 Box Files - Turquoise
  • Faux Shagreen Print File/Magazine Holder-Turquoise
Service
Product

Service rating : Went to the shop to collect and they were all ready for pick up.
A good experience.
Product: Very nice and I got them in the sale

No Comment
31-Mar-2014

Faux Shagreen Dressing Table Mirror - Mole Brown

  • Customer also reviewed:
  • Chinon Desk - Antique Oak
Service
Product

Service rating : Customer service was fantastic. The lady I ordered from went out of her way to fit in with our dates and the delivery guys were friendly and professional and on time and put everything together for me. The desk came wrapped in its own coat! Very happy.
Product: Sits really well with my chinon desk as a dressing table.

Read more
No Comment
31-Mar-2014

Lantau Coffee Table - Taupe

Service
Product

I was told over a week before delivery that the tables(s) were with the courier and then didn't hear anythiong more. I didn't know whther they had delivered to the wrong place so phoned and was told they only deliver when there is a full load ... perhaps this should have been explained in the other contact. It was still delivered in good time hence "good" but not "excellent".

Read more
No Comment
30-Mar-2014

Stockholm Desk - Lichen Grey/ 'Weathered Oak'

Service
Product

Very pleased with service

No Comment
29-Mar-2014

Triomphe Tripod Table

Service
Product

Service rating : Took ages to contact me, over a week to say it was ready for collection. Was originally told it would be a few days. Staff in store very friendly and helpful.
Product: It looks beautiful but its very flimsy, the top fell off the first time I tried to pick it up and there's nothing to warn you this will happen. I think its very over priced for the quality.

Read more
No Comment
29-Mar-2014

150x160cm Watermark Throw - Soft Blue

Service
Product

Service rating : Excellent, efficient service
Product: A lovely product

No Comment
29-Mar-2014

Faux Plant "Flowering Clover" - Mult

Service
Product

Great speedy service!

No Comment
28-Mar-2014

Malmo Bedside Table - Flax

  • Customer also reviewed:
  • Alford Cupboard - Dove Grey
  • Kinvara Mirror- Small (48x58cmH) - Taupe
  • etc.
Service
Product

Actually very good! Deliverers very helpful and your office staff were wonderful.

No Comment
28-Mar-2014

Charlemagne Console Table

Service
Product

Helpful people on the phone, but an email confirmation of the order details would be helpful.

No Comment
28-Mar-2014

Empire Shade Linen (50cmDia) - Natural Linen

Service
Product

Service rating : fast delivery,very well packed.
Product: good quality, simple design and well made.

No Comment
28-Mar-2014

Palau Silk Lampshade (35cm) - Red

  • Customer also reviewed:
  • Tortoiseshell Vase/Candleholder (11x15cm)Amber/Blk
Service
Product

Service rating : Eventually very good service but it did take some time to unravel the problems caused with initial internet order. This said OKA did despatch the 2nd Candleholder free of charge. Good result as I will now re-order a larger, more expensive(!) lampshade.
Product: Shade looked lovely unfortunately too small for lamp base & on date of ordering there were problems with your website which caused ongoing complications with my order.

Read more
No Comment
28-Mar-2014

Drum Shade Linen (26cmDia) - Natural Linen

  • Customer also reviewed:
  • Tortoiseshell Low Tumbler Set of 4 - Amber/Black
  • Faux Shagreen Square Tray - Mole Brown
  • etc.
Service
Product

Very good

No Comment
28-Mar-2014

Manda Silk Lampshade (45cmDia) - Multi

  • Customer also reviewed:
  • Madura Silk Lampshade (41cmDia) - Red
  • Madura Silk Lampshade (35cm) - Red
Service
Product

Service rating : Very good service
Product: Loved it but was to large please make in 41cm Dia.

No Comment
28-Mar-2014

Saltire Low Table Square - Ebony/Brown

Service
Product

Service rating : excellent
Product: 4th one we have purchased

No Comment
28-Mar-2014

Scented Candle 30cl - Lime & Lavender

Service
Product

Service rating : Excellent customer relations, thank you
Product: I should prefer a slightly stronger scent

No Comment
28-Mar-2014

Plain Velvet Cushion Cover (51cmSq) - Porridge

  • Customer also reviewed:
  • Tatiana Cushion Cover(51cmSq)-Turquoise/Gold Print
Service
Product

The individuals in customer service were very nice, however - i had to email AND call on at least three separate occasions to get a sense of delivery timing and then to update my shipping address (that alone required two phone calls). Response time to emails and attention to detail could be improved upon.

Read more
No Comment
27-Mar-2014

Rattan Round Dog Basket Small - Grey

Service
Product

Service rating : Very good
Product: Very good quality

No Comment
26-Mar-2014

Drum Shade Linen (20cmDia) - Natural Linen

Service
Product

Service rating : Speedy delivery
Product: Pleased with my purchase

No Comment
26-Mar-2014

Empire Box Pleat Silk Shade (30.5cmDia) - Green

Service
Product

They very quickly organised a return of a damaged item and the sending of a new one. Excellent attitude and organisation.

No Comment
26-Mar-2014

Han Cabinet - Black

Service
Product

Service rating : Very pleasant courier who unwrapped and placed cabinet exactly where I wanted it to go. Even took all the packaging away. Very pleased.
Product: Arrived in perfect condition. Looks great at the bottom of my stairs with a lamp on top.

No Comment
25-Mar-2014

Avignon Side Table Small - Weathered Oak

  • Customer also reviewed:
  • Lara Velvet Ottoman - Mole Brown
Service
Product

super delivery information and delivery

No Comment
25-Mar-2014

Marine Mug

Service
Product

Service rating : As expected from this company
Product: Good design, I live by the seaside so the mugs are suitable for my garden.excellent for soup, coffee or hot chocolate.

No Comment
25-Mar-2014

Nailsea Wine Glasses Large - Set of Six

Service
Product

Had to wait ages for my order to arrive

No Comment
25-Mar-2014

Nailsea Wine Glasses Large - Set of Six

Service
Product

Service rating : All is fine!
Product: This is my second set of Nailsea large wine glasses - had original set for a few years and just needed a few more. I love the shape, they're very robust and very pleasant to drink out of

No Comment
25-Mar-2014

Malmo Bedside Table - Flax

Service
Product

Service rating : As always, your Edinburgh staff were wonderful. They worked hard with my measurements and nothing is ever too much trouble when I pop in.
Product: Really good quality and perfect for tight spaces. The paint finish is excellent.

No Comment
24-Mar-2014

Cinderella Teapot

  • Customer also reviewed:
  • Ghost Tea Cups and Saucers - Set Of Four
  • Short Wave Jug
  • etc.
Service
Product

Service rating : Excellent . The lady couldn't be friendlier and helped me with my order.


Please can you tell me if you can actually use the above or are they for show only
Product: Amazing amazing

No Comment
24-Mar-2014

Pintail Duck

Service
Product

Service rating : arrived very quickly and was very well packed
Product: great reproduction of an expensive american decoy

No Comment
24-Mar-2014

Phula Silk Lampshade (55cm) - Multi

Service
Product

Service rating : Very well wrapped and protected. Speedy delivery.
Product: The design and fabric are lovely -very well made .

No Comment
24-Mar-2014

Valois Rug (250 x 350cm) - Blue

Service
Product

Service rating : The wrong rug was ordered by mistake but by the time this was corrected it coincided with a discount w/e so it saved me some money - so no complaints!
Product: colour and size is perfect for my room. Stitching at the ends is quite loose and is bound to fray and wear out before long.

Read more
No Comment
24-Mar-2014

Chinoiserie Chess Table

Service
Product

Service rating : Package delivered on time and very well wrapped and protected
Product: Lovely table but the finish looks better in the photos

No Comment
24-Mar-2014

Shorter Echo Dining Chair - Weathered Oak Legs

Service
Product

Service rating : Shop (Broadway) excellent. Delivery of goods and quality control appalling. Goods often delivered very damaged. Deliveries take forever.
Product: Nice chair

No Comment
24-Mar-2014

Radnor Bedside Table - Linen Grey

  • Customer also reviewed:
  • 200ml Room Diffuser Refill - Moroccan Garden
Service
Product

Service rating : Always good.
Product: Good quality, well made. Excellent packaging and delivery.

No Comment
24-Mar-2014

Palau Silk Cushion Cover (51cmsq) - Red

Service
Product

Service rating : Superb customer service after item lost/left out.
Product: Beautiful cushion cover

No Comment
24-Mar-2014

Faux Shagreen Placemat - Taupe

Service
Product

Service rating : .very helpful
Product: They are gorgeous. outrageously expensive but really lovely.

No Comment
24-Mar-2014

Plaza Dining Table (180x90x75cm)

Service
Product

Service rating : Service was fine,not good not bad
Product: I am pleased with the table,but it took me simply ages to clean the glass table top,which was very badly marked,it still isn't all off as I can not turn the glass over,so very disapointed with how it was left ,not like I saw in the shop.

Read more
No Comment
23-Mar-2014

Drum Shade Cotton (50cmDiax29cmH) - Off-White

Service
Product

Excellent experience start to finish

No Comment
21-Mar-2014

Avignon Side Table Small - Weathered Oak

  • Customer also reviewed:
  • Drum Shade Cotton (50cmDiax29cmH) - Dark Taupe
Service
Product

Service rating : Always excellent service from OKA - their customer service team know the products well and are proactive and helpful
Product: A lovely table and as it appears on the website - solid construction but not heavy. A very good size if you are looking for a slightly smaller table

No Comment
21-Mar-2014

Mayflower Lamp - Distressed Wood

  • Customer also reviewed:
  • Drum Shade Cotton (56cmDiax33cmH) - Off-White
  • Zanzibar Rattan Laundry Basket
Service
Product

Service rating : Disappointed be faced with a 15% offer only days after spending £600.
Product: Disappointed be faced with a 15% offer only days after spending £600.

No Comment
20-Mar-2014

Lacquer Fragrance Diffuser Holder -Lime & pink

  • Customer also reviewed:
  • Lacquer Fragrance Diffuser Holder - Pink & Navy
  • Mallet Vase
  • etc.
Service
Product

For some reason when I add a special code it never happens. Oka are very efficient and quick at replying to e mails and sorting out problems. Everything always turns up in good condition.

No Comment
20-Mar-2014

Isabella Dining Table - Burnt Oak / Dark Taupe

Service
Product

Service rating : In the store, the sales staff were amazing. The delivery service was the worst nightmare we have ever experienced. They took a month to deliver the piece and were so rude and unhelpful on the phone blaming each other back and forth when we called customer service and then the number they provided. They were so unhelpful and rude that we almost considered cancelling the whole order and never coming back to shop. But because of your superior quality and products we have decided to give another chance. We were also severely offended that after all the trouble they told us they couldn't offer any type of compensation to incentivise us returning to shop at OKA. They just said was not there fault. Felt blamed and uncomfortable when it was clearly the companies fault and problems with dispatch. If you look at our compliant we made there is more info.
Product: The table is beautiful. Love the piece and it is immaculate in our dining room.

Read more
No Comment
20-Mar-2014

Whisper chair and Loose Cotton Cover Blue

Service
Product

Service rating : Problems, but efficiently resolved
Product: Nice design cheap quality. Chair cover ok but chair underneath pretty much the same as £25 chairs from china

No Comment
20-Mar-2014

Tatiana Cushion Cover - Agate/Amber Stripe

  • Customer also reviewed:
  • Tatiana Cushion Cover - Amber/Lapis Stripe
Service
Product

Good service. Lovely cushions. I love Oka's stuff.
Elegant and relaxed with good manufacturing at reasonable prices.

No Comment
20-Mar-2014

Marrakech Plate

  • Customer also reviewed:
  • Naseby Urn - Small
Service
Product

Service rating : I required 3 of the smaller urns and only one appeared to be in stock. OKA's follow up service noted I had not completed my order and provided a phone number for queries. When I contacted customer services and explained my dilemma a very helpful lady checked and discovered more were available in the warehouse. She completed the order and I now have what I require. Thanks OKA. for making the Bride's mother very happy!
Product: Started a collection as I like this design so much.

Read more
No Comment
20-Mar-2014

Mogul Paisley Headboard Cover super king

  • Customer also reviewed:
  • Mogul Paisley Valance super king
Service
Product

Service rating : I ordered online and then rang Customer Service to add an item. he couldn't have been more helpful. Wonderful service as always from Oka.
Product: Beautiful quality.

No Comment
20-Mar-2014

Esme Espresso Cups - Set of Four

Service
Product

Service rating : No email or phone call has been received regarding this order
Product: Haven't been contacted to collect yet! ordered 25 Feb 2014

No Comment
19-Mar-2014

Samsara Cushion Cover (60x35cm) - Taupe

  • Customer also reviewed:
  • Samara Cushion Cover (60x35cm) - Duck Egg
  • Duck Feather-Filled Cushion Pad (60 x 35cm)
Service
Product

The original order items were old stock, and no longer available. OKA went out of their way to be helpful, and to facilitate the purchase of new items at the old price. I was very impressed.

No Comment