OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 5210 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
12 Hour(s) ago

Julliette Chair - Weathered Oak/Natural Hemp

Service
Product

Service rating : OKA service has been excellent, keeping me up to date with the order etc.

The delivery company, once again, let you down operating 100% to their convenience and not the customer's. I emailed, as they requested, following the offer of a first unsuitable date. Nevertheless they 'phoned to say they were coming on that date: "I haven't had time to read emails" I was told. Ignoring the dates I then suggested, they came up with another unsuitable one: "It's when we're in your area"; never mind when I might actually be at home. I gave up and agreed they could leave it under cover on the drive. Fortunately it was still there when I returned to Sussex the next day.

I've had some great delivery companies from OKA but this is the second bad experience. It's such a shame that one has to endure such an infuriating lack of customer service by these people to get your excellent products.
Product: I already had one and loved its stylishness and its comfort. Now I have another and it is just as great.

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No Comment
22 Hour(s) ago

Pleated Linen Shade (50cmDiax34cmH) - Off White

  • Customer also reviewed:
  • Rattan Square Placemat - Set of Four
  • Speedwell Lamp - Weathered Acacia
Service
Product

Good service

No Comment
23 Hour(s) ago

Chartres Mirror (80x4x220cmH) - Weathered Oak

Service
Product

Service rating : Delivery team was fantastic and got the mirror up two flights of very tight stairs. The mirror had a small dent on the inside edge (not due to delivery team's handling), customer service arranged a free replacement at a time convenient for me.
Product: Simply blown away by how beautiful this mirror is. It looks great in my bedroom free standing. It comes with a cable at the back for hanging too.

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No Comment
24 Hour(s) ago

Gustavian Bedside Table - Buttermilk

Service
Product

Service rating : Oka said, when I caomplained, that they just vary
Product: Not up to the standard of the other ones I have had.

No Comment
25 Hour(s) ago

Set of Four Small Knives - Ivory

Service
Product

Great company, selling pretty high-end stuff at what I now discover are reasonable prices compared to many trading at the higher end of the market. And great customer service so can readily recommend

No Comment
40 Hour(s) ago

Baedekar Office Chair - Tobacco Brown

  • Customer also reviewed:
  • Hurlingham 3-Seater Sofa - Ecru
Service
Product

Very impressed with products, availability, immediate delivery and curtesy of staff, from sales assistant to delivery men.

No Comment
41 Hour(s) ago

Camille Console Table (120x42x80cmH) - Antique Gold (Flat Packed)

Service
Product

Service rating : Very good
Product: Love it

No Comment
46 Hour(s) ago

Gustavian Sofa Side Table (48x25x59cmH) - Buttermilk

Service
Product

Service rating : Got a confirmation of order quickly and notification of delivery
Product: I bought one of these several years ago and now have pair. They are just the right size for the end of the sofa or beside a chair nd look stylish

No Comment
16-Apr

Fibre Filled Cushion Pad (56cmSq)

Service
Product

Extremely helpful and efficient staff at Froxfield - always a pleasure to go there - even in their temporary premises.

No Comment
15-Apr

Faux Mohair Throw (130x170cm) - Grey

  • Customer also reviewed:
  • Faux Mohair Throw (130x170cm) - Faded Rose
Service
Product

Service rating : Great customer service
Product: Anazing.. Very soft. Colours true to what was online

No Comment
15-Apr

Savile Armless Chair - Ecru

Service
Product
Latest
Service
Product

Service rating : Very efficient delivery & quick/polite service
Product: Would be excellent if the mechanism locking the sofa units together function properly. Very hard & inconvenient to manage & easily disconnected at the slightest move.

15-Apr-2015
Great products, helpful service, & above all people who listen to clients. N

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No Comment
15-Apr

Alanya Rug (305cmx244cm) - Multi

  • Customer also reviewed:
  • Toscana Console Table - Weathered Acacia
  • Astana Kelim (244x366cm)
Service
Product

Service rating : Can't believe it was easy. All pieces arrived really quickly. Would definitely buy from OKA again.
Product: Really like the rug. Thin so great with under floor heating. Husband also likes it and he is hard to please.

No Comment
15-Apr

100% Cotton Bed Valance Single - Oatmeal

Service
Product

Service rating : Great customer service
Product: Decent produce at a reasonable price, especially in the sale.

No Comment
15-Apr

Jet Table - Rubbed Black

Service
Product

Service rating : Very polite and helpful customer service and efficient at setting a new delivery date.
Product: The first table came scratched, so sent back, the second delivery came with a broken rubber pad on the bottom, the nail inside would scratch our wooden floor. Awaiting third. This was soon after we had to return a mirror which, when we opened the packaging, was broken. This is very frustrating and time consuming - having to wait in for deliveries is not easy to organize.

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No Comment
15-Apr

Campaign Desk - Vintage Oak

Service
Product

Service rating : Order was despatched and arrived with us in expected time frame. When delivered they brought it in, unwrapped it and took away the box and bubblewrap.
Product: I am very pleased with it. Just the right size for my own personal lap top use.

No Comment
15-Apr

Divot Paperweight - Clear

  • Customer also reviewed:
  • Faux Berry Bunch (26cmH) - Green
Service
Product

I messed up the address twice and they were very patient!

No Comment
15-Apr

Sulu Silk Cushion Cover (51cmSq) - Black

  • Customer also reviewed:
  • Madura Silk Cushion Cover (51cmSq) - Lime
  • Kamala Cushion Cover (51cmSq) - Multi
  • etc.
Service
Product

i found the customer service good when i had to return a broken cover although given that it was broken i think you should have had a delivery service that gave me a time when i had to be in for it to be picked up.

No Comment
15-Apr

Jet Table - Rubbed Black

Service
Product

I would have liked the option to have the table delivered to me locally within a time slot but was told I would have to stay in all day which meant I had to struggle with the big box to my car on my own.

No Comment
14-Apr

Divot Vase - Large

Service
Product

Service rating : Delivered as pomised
Product: PERFECT SHAPE ,AS DEPICTED

No Comment
14-Apr

Chantal Velvet Footstool - Burnt Orange

Service
Product

Service rating : I have always found Oka's customer service to be nothing but excellent. I have had to return several items and have never had to explain why. Oka's staff have always been courteous and helpful. The service and quality that Oka deliver will keep me coming back for more..
Product: Excellent quality; delighted with product.

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No Comment
14-Apr

Hera Lamp - Antique Grey

  • Customer also reviewed:
  • Lark Lamp - Antique Gold
  • Empire Shade Linen (36cmDiax20cmH) - Natural Linen
  • etc.
Service
Product

Very helpfull

No Comment
13-Apr

Faux Shagreen Frame Small Ruby

Service
Product

Service rating : Prompt refund
Product: Very poor quality

No Comment
13-Apr

Ananas Cushion Cover (46cmSq)

  • Customer also reviewed:
  • Duck Feather-Filled Cushion Pad (46cmSq)
Service
Product

Service rating : Absolutely first class. Very helpful and reassuring.
Product: They look really lovely on our sofas

No Comment
13-Apr

Jet Table - Rubbed Black

Service
Product

Service rating : Very helpful young man on the phone - easy to deal with and return the item.
Product: The table was a little too long and didn't fit into the room so I returned it.

No Comment
13-Apr

Clover Mirror - Distressed Off-White

Service
Product

Service rating : Prompt delivery, and carefully unpacked for us.
Customer service at Chelsea was very helpful too with a query!
Product: Absolutely delighted. Stunning mirror that has transformed the room.

No Comment
13-Apr

Chicken Napkins Set of Four

Service
Product

I was at home, the only left a paper that they has been here and then we had to go 3 swedish miles by tub to get it
Very bad

No Comment
12-Apr

Mandarin Lidded Jar - Blue

Service
Product

Superb service. I ordered two giant,a drain jars - one was damaged on arrival. It was collected and replaced by a new one within one day.

No Comment
11-Apr

Serpentine Cushion Cover (51cmSq) - Blue/Brown

  • Customer also reviewed:
  • Faux Mohair Throw (130x170cm) - Alchemilla
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

I had no reason to use them on this occasion

No Comment
11-Apr

Vreeland Pitcher - Small

Service
Product

Service rating : Brilliant. Always helpful, polite and efficient. Thank you
Product: Lovely thank you but we have had to move shelves round to accommodate this elegant but tall pitcher!

No Comment
10-Apr

Adjustable Table Lamp - Chrome

  • Customer also reviewed:
  • Madura Silk Lampshade (30cmDia) - Red
  • Plaza Side Table (50cmSqx55cmH)
  • etc.
Service
Product

An excellent service from purchase through to delivery and wonderful quality.

No Comment
10-Apr

Chinese Square Wooden Trunk - Flannel Grey

  • Customer also reviewed:
  • Rivulet Console Table - Antique Silver Leaf
Service
Product

Service rating : The gentlement that delivered the items were very efficient and polite and spotted the damage immediately.
Product: There was damage on arrival which was a shame as we now have the inconvenience of organising a new delivery date etc.

No Comment
10-Apr

New Hampshire Two Seater Sofa - Light Grey

  • Customer also reviewed:
  • New Hampshire Armchair - Light Grey
Service
Product

Service rating : The service at Saffron Walden was absolutely brilliant. Helpful and hospitable. We enjoyed our visit very much. We will return and recommend!
Product: The most comfortable we could find

No Comment
10-Apr

Shambhala Cushion Cover (51cmSq) - Turquoise/Gold

Service
Product

Service rating : Couldn't have had quicker service and delivery.
Product: Very pleased and delighted with the quality of the cushion cover.

No Comment
09-Apr

Minerva Lamp - Antique Grey

  • Customer also reviewed:
  • Drum Shade Cotton (50cmDiax29cmH) - White
  • Park Bench (150x45x47cmH) - China Clay Leather
Service
Product

Not excellent because no one answered phone call first time around.

No Comment
09-Apr

Miscellaneous

Service
Product

It was very good I ordered too many of something and they refunded me quickly.

They actually sent it to the wrong address first time so my friend didn't get it on her birthday.

No Comment
09-Apr

Jet Table - Rubbed Black

Service
Product

Service rating : The staff in Newbury were very helpful in telephone enquiries. The tables arrived on schedule.
Product: Very happy with the tables. The only reason that we have not rated excellent is that we feel they could be a bit more substantial/ heavier. A minor quibble.

No Comment
09-Apr

Fern

  • Customer also reviewed:
  • Mayflower Lamp - Distressed Wood
  • Madura Silk Lampshade (55cm) - Red
Service
Product

Service rating : your staff are delightful as ever but communication as shifts change could be so much better organised.
Product: incredibly realistic I love it you should do more of these.

No Comment
09-Apr

Bunch of Faux Garden Roses - Multi

Service
Product

The poduct is over priced. I bought the same in IKEA for a third of your price.
Same quality and could buy them in single stems and could arrange the flowers to my taste.

No Comment
09-Apr

Park Side Table (55x38x58cmH) - Polished Stainless Steel/Glass

Service
Product

Service rating : When I rang to say the original table was damaged the lady in customer service dealt with it perfectly and arranged a replacement which arrived 2 weeks later.
Product: Very pleased with it although it is different from the photo on the website. I did explain the difference to customer services.

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No Comment
09-Apr

Jet Table - Rubbed Black

Service
Product

Service rating : Delivery from placing order took too long. I had to contact customer service then was told delivery date extended! Lack of communication on their part.
Product: As looks on website although very very light weight

No Comment
08-Apr

Town Table - Bay

Service
Product

Service rating : Waited a few weeks for the table to be delivered.
On the day itself it arrived on time and was carefully un -packed by the delivery man.
Product: Delighted with the town table-it is better than I imagined.It fills a gap in the room and is the right size to display a special piece of Finnish glass.

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No Comment
08-Apr

Campaign Desk - Vintage Oak

Service
Product

Service rating : Thank you
Product: Just right

No Comment
08-Apr

Camargue Chair Cushion Cover with Piping - Oatmeal

  • Customer also reviewed:
  • Duck Feather Cushion Pad for Camargue Chair
Service
Product

VERY helpful staff in the Saffron Walden shop,they are excellent.

No Comment
08-Apr

Town Table - Bay

Service
Product

Service rating : Delivery drivers always good and keep one informed
Product: Excellent small table

No Comment
08-Apr

Duck Egg Plate (28cmDia)

Service
Product

Service rating : When I returned a bowl because it arrived with a chip in, I felt they handled my return very quickly and sent out a replacement shortly after. So far - I am very happy with them!
Product: Whilst I love the look of the plate, after having put them in the dishwasher a couple of times, I can see a slight change in the markings. If yellow food has been on the plate and then it goes in the dishwasher, I can see some yellow markings that do not seem to come off. I am hoping a soak in hot water will alleviate the problem, but if not, I see this is a great flaw. They do say they are dishwasher proof so I would expect them to come out and fine.

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No Comment
08-Apr

Jet Table - Rubbed Black

Service
Product

Service rating : Customer service was polite, efficient and helpful. What more could you want?
Product: Small items like this are hard to find. I loved this stylish table when I saw it in the shop and it looks wonderful in situ .The soft black finish is perfect, a statement but not overpowering.

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No Comment
08-Apr

Esme Espresso Cups Set of Four - Multi

Service
Product

Amazing service and will be ordering more from you . Thank you very much

No Comment
08-Apr

Varese Bench - Eau de Nil

  • Customer also reviewed:
  • Rectangular Shade Linen (45x29x24cmH) - Natural Linen
  • Palayam Cushion Cover (60x35cm) - Blue
  • etc.
Service
Product

Service rating : everyone has been SO delightful to deal with at your Fulham road shop especially Anthony who was incredibly helpful. Sometimes there was a muddle up with people not connecting to one another resulting in a lot of time wasting from our end but your lovely enthusiastic staff made us all smile again.
Product: we had problems with these but I understand you have sorted them with my PA

Read more
No Comment
08-Apr

Beauvais Bedside Table - Buttermilk

Service
Product
Latest
Service
Product

Dismayed to find tables further discounted by aro

08-Apr-2015
Dismayed to find tables further discounted the day after we collected them

Read more
No Comment
08-Apr

Potted Faux Phalaenopsis Orchid - Deep Red

  • Customer also reviewed:
  • Lattice Cushion Cover (51cmSq) - Blue/Red
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

Service rating : good service
Product: Beautiful plant very realistic

No Comment
07-Apr

Valois Rug (250x350cm) - Blue

Service
Product

Service rating : Oka service is good and helpful but the delivery company used was not so good. The driver was unwilling to roll out the rug and then unwilling to help me re wrap the rug. Also the packaging was burst and the rug was dirty at the edge.
Product: It wasn't clear that the rug had no pile and the colour is much more subtle online than in reality.

Read more
No Comment
07-Apr

Chelak Rug Large (240x300cm) - Indigo/Natural

Service
Product

Service rating : It took 4 months from ordering to delivery!
Product: Good but much coarser in weave than shown on the websites photo

No Comment
07-Apr

Santerno Table Lamp (15cmSqx48cmH) - Garnet

Service
Product

Service rating : When I rang to speak to customer service they were very helpful and friendly.
Product: Beautiful large lamp standing proud in my garden room. The pleated shade looks good too, we'll worth the money.

No Comment
06-Apr

Rattan Square Placemat - Set of Four

  • Customer also reviewed:
  • Legume Napkins Set of Six (50cmSq)
  • Rattan Paper Napkin Basket
  • etc.
Service
Product

Service rating : Arrived well packaged and in perfect condition.
Product: Great if,like us,you have a round table..

No Comment
06-Apr

Aquila Bedside Table - Distressed Silver Grey

  • Customer also reviewed:
  • Sheherezade Quilt - Pale Blue
Service
Product

Service rating : Luke was helpful, efficient and friendly when sorting out my return of the quilt. Oka and its delivery firm kept me well-informed of order progress and delivery times.
Product: The Aquila is a lovely table and the pictures are very accurate. It's large enough to be both imposing and useful without being chunky or intrusive. I've matched a pair with the Astrid headboard in dark grey and they look great without being too "matchy-matchy".

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No Comment
06-Apr

Pasha Bowl - Multi

  • Customer also reviewed:
  • Florya Mugs Set of Four - Multi
Service
Product

Service rating : swift receipt of goods, which were well packaged.
Product: loved the colours and textures of this bowl.

No Comment
06-Apr

Set of Four Large Knives - Ivory

Service
Product

Service rating : I was told knifes would arrive at the end of February but it was the end of march before they arrived.
Product: Very happy with knifes. May Order a full set of cutlery.

No Comment
06-Apr

Aquila Bedside Table - Distressed Silver Grey

Service
Product

Service rating : Excellent delivery and information, and packaging was amazing, with little blanket socks made to measure the furniture!
Product: Well packaged, reasonably priced, small defect on one of the rear legs but barely visible so in good order.

No Comment
06-Apr

Octagon Side Table - Small

Service
Product

Service rating : Friendly, fast and efficient.
Product: Glass was damaged on one of the table but a replacement was organised without issue.

No Comment
05-Apr

Orb Table

Service
Product

Service rating : The only good thing was that you refunded quickly, although you still charged me for delivery.....of nothing!
Product: delivery men were unable to get into the apartment and had to take back. Ridiculous that this table comes without base and top able to be separated, and no warning that it comes as one piece. I wasted a day off work. Delivery men were v polite though

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No Comment
04-Apr

Hera Lamp - Antique Grey

Service
Product

After three emails - numerous 'phone calls, but when I wrote to Chief Exec., my complaint and problem was dealt with rapidly, courteously and helpfully. The problem was resolved - it was the size of the bulb to fit this lamp that was not correctly indicated. The customer service originally when I emailed and telephoned and ignored was not good but thereafter excellent.

Read more
No Comment
02-Apr

Hopkirk Chest of Drawers - Distressed Blue

Service
Product

Service rating : The delivery was organised well but I would have liked a shorter slot as both halves of the day given went over my school pick up times and I can't be alone in that.
Product: Very nice item although there was a chunk of wood that had fallen off the leg. However, it wasn't cheap so I would expect it to be nice.

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No Comment
02-Apr

100% Cotton Bed Valance Double - Off-White

Service
Product
Latest
Service
Product

Service rating : Very good service.
Product: Very good quality.

02-Apr-2015
Always been very happy with OKA

Read more
No Comment
02-Apr

Cobweb Lamp - Nickel

Service
Product

Only half the order arrived but oka quickly and courteously corrected the mistake.

No Comment
01-Apr

Bubble Jug - Forest

  • Customer also reviewed:
  • Han Cabinet - Black
Service
Product

Service rating : Always very helpful. I had some problems with a couple of cushion covers recently, Luke in customer services, was brilliant in organising some replacements for me. Thank you.
Product: Really lovely, heavy, quality glass and stunning to look at. I've bought one in every colour. Very pleased with them!

Read more
No Comment
01-Apr

Faux Sweet Peas Bunch (52cmH)

  • Customer also reviewed:
  • Faux Bunch of Delphiniums - Multi
Service
Product

My flowers have not yet arrived. Would you check into the shipment. They were shipped on March 11th and should have arrived.
Thank you, Beatrice Guthrie

No Comment
01-Apr

Pompidou Coffee Table - Large

Service
Product

Service rating : very helpful
Product: little too large

No Comment
01-Apr

Camargue Chair - Burnt Oak

  • Customer also reviewed:
  • Campaign Desk - Vintage Oak
Service
Product

In-store and delivery staff were first class.

No Comment
01-Apr

Lakor Planter (37cmDiax16cmH) - Ikat Design - Blue

  • Customer also reviewed:
  • Faux Fur Throw (150x200cm) - Rabbit
Service
Product

Service rating : Seems good, only really buy when there is an offer on as my budget struggles slightly with the prices.
Product: Absolutely love it and looks fantastic with peace lillies in it.

No Comment
01-Apr

Arthur Dining Table - Burnt Oak

Service
Product

Service rating : This is the second time items have arrived wrongly manufactured or supplied with the wrong fixings. The response we then get from customer service to what in effect is a very unusual occurrence from a big high street name has not been apologetic enough or satisfactory on both occasions.
Product: Not built to correct height specified in catalogue so too high. Discount given but will still have to call in a joiner at significant expense and hassle to out right

Read more
No Comment
01-Apr

Huguenot Embroidered Duvet Cover - King (225x200cm) - White

  • Customer also reviewed:
  • Huguenot Embroidered Pillow Cases - Standard Pair (75x50cm) - White
  • Huguenot Plain Pillow Cases - Standard Pair (75x50cm) - White
  • etc.
Service
Product

Service rating : Goods were advertised in catalogue as "new" but when I went on line to buy them it said they were "SOLD OUT". So I rang to ask how they could be sold out so quickly and I was informed that they were not sold out - just hadn't arrived in stock yet. I asked the chap at customer service when they would be in stock. He did not know. I asked if he could send me an alert when they came into stock. He said "no" I would just have to keep checking back to see if the SOLD OUT had been revised to "in stock". Thought I should have better service than this.
Product: There is too big a gap between your choices of Good and Poor. There should be an "OK/acceptable/average"because I would not say these goods were "poor" but neither are they "Good". They are just "OK". Not poor quality but not great either. Make up is on the cheap side

Read more
No Comment
01-Apr

Pistol Grip Cutlery Table Knives - Set of Four

  • Customer also reviewed:
  • Pistol Grip Cutlery Dessert Knives - Set of Four
  • Pistol Grip Cutlery Table Spoons - Set of Four
  • etc.
Service
Product

Helpful as ever

No Comment
01-Apr

Plain Velvet Cushion Cover (51cmSq) - Sea Blue

  • Customer also reviewed:
  • Plain Velvet Cushion Cover (51cmSq) - Crimson Red
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

Service rating : Would be delighted to deco mend this service.
Product: Beautiful quality and lovely colour

No Comment
01-Apr

Bird Paintings - Set of Twelve

Service
Product

Service rating : Delivery took a little while but was free. I was kept informed and the parcel arrived exactly on time. Friendly, helpful service. Delivery men unpacked the pictures so I could check they were not damaged and removed all the packaging.
Product: I love this set of paintings. Classic with a modern twist in the slightly industrial looking frames. They look great in my sitting room. Very versatile as they can be hung in different groupings. Would suit many different styles of interior or colour schemes. Purchased in the sale so were excellent value.

Read more
No Comment
01-Apr

Campaign Desk - Vintage Oak

Service
Product

Service rating : Excellent communication throughout the order and delivery service. The delivery was superb too. I cannot praise this experience highly enough.
Product: I love this desk. It's beautiful, stylish and fit for purpose. Some customers have said they are not keen on the colour, but I love it. It's like a French Grey (Farrow and Ball kind of colour). The main work area of the desk does pull out too to extend the working area - this is not mentioned in the description and it is very useful. I posted a picture of the desk on Facebook and LOTS of people commented on how lovely it looked in the room and also asked from where I purchased it. I am very, very happy indeed with this purchase and the delivery was superb - great, friendly chaps who looked after the desk until it was placed in the room. Thank you, Oka - I shall be back!!!!

Read more
No Comment
01-Apr

Sash Mirror (95x130cmH)

Service
Product

The staff in Broadway, where I collected my mirror, were very helpful and pleasant.

No Comment
01-Apr

Duck Egg Plate (28cmDia)

  • Customer also reviewed:
  • Duck Egg Dessert Plate (23cmDia)
  • Duck Egg Bowl (18cmDia)
Service
Product

Service rating : No problems.
Product: The plate is lovely - the packaging is overly excessive!!! I wish there was a small side plate (about 15cm in diameter) in this collection, then the set would be complete.

No Comment
01-Apr

100% Cotton Headboard Slip Cover King - Off-White

Service
Product

Very quick and could track delivery

No Comment
01-Apr

Fitzwilliam Throw (140x180cm)

  • Customer also reviewed:
  • Serge Armchair - Whippet Grey
Service
Product

Service rating : I haven't been in touch but in terms of prompt delivery no quibbles.
Product: As described, no flaws eVident, value for money

No Comment
01-Apr

Madura Silk Lampshade (41cmDiax27cmH) - Red

Service
Product

Service rating : Very helpful.
Product: Lovely quality shade. Only downside is that with a 60 watt bulb (recommended by OKA ) it isn't very bright.

No Comment
01-Apr

Faux Fur Throw (150x200cm) - Ermine

Service
Product

Service rating : Happy with the service.
Product: Good quality

No Comment
01-Apr

Camargue Chair - Weathered Oak

Service
Product

Service rating : ordered a chair and desk. The chair came quite promptly but desk was much later.
Delivery company polite.
Product: Thought the chair would match the campaign desk, as in brochure, but it is actually lighter in colour.

No Comment
01-Apr

Ananas Print Set of Three Box Files

  • Customer also reviewed:
  • 200ml Room Diffuser Refill - Citrus Garden
  • Glass Fragrance Diffuser Vase & Tassel - White
Service
Product

Good service from a reputable company...would recommend!

No Comment
31-Mar-2015

Rectangular Shade Cotton (35x15x22cmH) - White

Service
Product

Service rating : Excellent, very helpful service
Product: Good product but not appropriate for my lamp

No Comment
31-Mar-2015

Hartington Lamp - Whitewashed

  • Customer also reviewed:
  • Palau Silk Lampshade (30cm) - Aubergine
  • Madura Silk Lampshade (35cm) - Aubergine
Service
Product

Very efficient Customer Service as well as their returns arrangements and prompt refund too.

No Comment
30-Mar-2015

Chinese Large Wooden Trunk - Flannel Grey

Service
Product

Service rating : Good communication. Delivered quicker than expected 15 working days.
Product: Poor quality for price.

No Comment
30-Mar-2015

Maghreb Lantern - Distressed Wood/Oxidised Metal

Service
Product

Service rating : EExcellent service.
Product: We love this light it looks amazing.

No Comment
30-Mar-2015

Cotton Cushion Cover for Camargue Chair - Ticking Stripe

  • Customer also reviewed:
  • Camargue Chair Cushion Cover with Piping - Off-White
  • Camargue Chair Cushion Cover with Piping - Oatmeal
Service
Product

Service rating : Straight forward
Product: Nice

No Comment
30-Mar-2015

Drum Shade Linen (20cmDia) - Natural

Service
Product

Service rating : Having spoken to Antonia, the previous problems have been resolved. They were not due to the shades but due the the lights we bought ages ago.
When writing to a customer : always good to put a name not : customer service.
Product: looks really god.

No Comment
30-Mar-2015

Damar Cushion Cover (51cmSq) - Multi

Service
Product

Had to order first by phone very polite .

No Comment
30-Mar-2015

Marrakech Plate - Multi

Service
Product

Service rating : The person answering the phone was so disinterested and I explianed that this was the second time I had to return goods. Very disappointing all round.
Product: The quality was extremely poor, paintwork was disappointing.

No Comment
30-Mar-2015

Baedekar Office Chair - Tobacco Brown

Service
Product

Service rating : excellent service; delivered according to plan by very helpful delivery team
Product: great chair, very comfortable

No Comment
30-Mar-2015

Costes Ottoman Small - Hot Pink

Service
Product

Service rating : Delivery men managed to find my cottage which not everybody does, and were prepared to unpack item for me so that I could make sure it was the colour I wanted before leaving.
Product: Very happy with product, colour good and brass studs add a bit of class.

No Comment
30-Mar-2015

Rattan Tissue Box Cover

Service
Product

Service rating : The service that I received at the shop was second to none. I was very impressed.
Product: This is the second of these that I have purchased. They are very smart, super easy to refill and a good price. I would recommend them.

No Comment
30-Mar-2015

The Upholstered Ottoman Medium - Moss Green

  • Customer also reviewed:
  • New Hampshire Two Seater Sofa - Light Grey
Service
Product

Service rating : Easy to get in touch with and follow up on delivery etc.
Product: Excellent product, looks lovely but arrived with a stain.

No Comment
30-Mar-2015

Campaign Desk - Vintage Oak

Service
Product

Service rating : Firstly, I must start by saying the Men that delivered the desk unpacked and placed the desk where requested. The took the packing with them. So I thought that side of the service was excellent. However,
L was sent an email 9th of March stating the desk was despatched. Said desk arrived March 24! Really! At a cost of £30 delivery!
This customer will not be buying online with you again.
Product: As expected for the price.

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No Comment
30-Mar-2015

Pompidou Side Table - Large

Service
Product

Service rating : Could not fault
Product: Very classy and excellent quality

No Comment
30-Mar-2015

Campaign Desk - Vintage Oak

Service
Product

Service rating : Complained and "Luke" would sort out the return, but gave me a small credit to compensate...
I will be very wary before I order anything again from OKA
Product: Desk Ok, but colour is WAY OFF.
Vintage Oak is more like a cross between brown & green.............
Not Happy, but the size is just what I wanted, so now going to have to paint a brand new desk........................GGrrrrrrrrr

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No Comment
30-Mar-2015

The Arbury Fireplace

Service
Product

Service rating : I have had several dealings with Oka online and in the showrooms. I cannot fault their service and attention to customer needs.
Product: I love Nicky Haslams furniture the fireplace is wonderful and at the sale price cannot refuse the temptation!

No Comment
30-Mar-2015

Charlemagne Console Table

  • Customer also reviewed:
  • Egret Lamp - Antique Black
  • Rectangular Shade Linen (27x19x16cmH) - Natural Linen
Service
Product

Service rating : Delivery took about 3 weeks, customer agent unable to tell me when it would arrive and advised me to ring in the morning! Company used for delivery of larger items is 'Man with van' which tend to wait until they have other deliveries in your area.
Product: Table beautiful, as expected. Credit card charged but delivery took 3 weeks, very vague as to when item would be delivered as no tracking information. Company delivering were meant to contact me, after several calls they called me and I got item the next day. Could do with improving delivery service of larger items

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No Comment