OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 4697 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
13 Minute(s) ago

Luccombe Trunk - Light Grey

Service
Product

Service rating : Warehouse manager seems to make decisions about product service. Not the shop where customer relationship resides. We have had previous problem with substandard product 6 months ago - quality control needs up rating and after sales service needs to be customer facing not warehouse based!
Product: Faulty product lid won't close, rain will enter want refund.

Read more
No Comment
1 Hour(s) ago

Faux Viburnam Stem Large - Green

  • Customer also reviewed:
  • Faux Mop Head Hydrangea Stem Long - White (Single Flower)
Service
Product

Service rating : Good information re delivery etc.
Product: Really nice products. Very authentic looking.

No Comment
1 Hour(s) ago

Chain Stitch Rug - Celedon/Cream

Service
Product

Service rating : I have not been notified of the credit for these rugs yet
Product: Looked lovely but colour was not as I expected so I returned both rugs

No Comment
4 Hour(s) ago

Trifoglio Console Table

Service
Product

Service rating : Delivery people damaged first table. Had to e-mail to ask where second one had got to. Delivery people unable to book in a delivery - can only call the day or two before with a 'we are passing at this time' take it or leave it. Appalling
Product: Still haven't received it.

No Comment
5 Hour(s) ago

Linen Cushion Cover & Pad (60x35cm) - Deep Blue

Service
Product

Service rating : Good standard
Product: Just what we wanted

No Comment
6 Hour(s) ago

Scented Candle 30cl - Alpine Forest

  • Customer also reviewed:
  • Tatiana Cushion Cover & Pad - Ruby/Gold Print
  • Mala Candle Holder - Red
Service
Product

Service rating : excellent,efficient service;kept well informed of progress of delivery and arrived when predicted
Product: beautiful fresh scent

No Comment
6 Hour(s) ago

The French Quarter Fireguard

Service
Product

Service rating : Very efficient and quickly delivered.
Product: Absolutely perfect for my fireplace.

No Comment
7 Hour(s) ago

Oceane Cushion (51cmSq)

  • Customer also reviewed:
  • Linen Cushion Cover & Pad (60x35cm) - Gainsborough Blue
  • StringaStrpeLinenCushCvr(60x35cm)-AntibesTurquoise
  • etc.
Service
Product

It would have been nice to know that the delivery took quite a while - otherwise excellent!

No Comment
7 Hour(s) ago

Faux Fur Throw Persian Leopard (180x200cm) - Red Fleece Border/Back

Service
Product

Service rating : I chose, paid and it arrived!
Product: Beautiful throw, good pics on website meant i could see exactly what it looked like.

No Comment
7 Hour(s) ago

Mireval Cabinet - Weathered Oak

Service
Product

From start to finish the Oka representative was very pleasant, helpful and totally professional.

No Comment
7 Hour(s) ago

Plain Twisted Wine Glasses small - Set of 4

  • Customer also reviewed:
  • Plain Twisted Wine Glasses large - Set of 4
Service
Product

Service rating : Delivery time was good
Product: They are OK - but very varied in thickness. One or two of them are definitely clunky - they are not as elegant as earlier deliveries of the same product (a few years ago). I have kept them because I needed extras - had they been a first order, I would have returned them.

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No Comment
8 Hour(s) ago

Biblioteca Side Table

  • Customer also reviewed:
  • Ashmolean Shelf Tall (89x28x219cmH) - Flax
  • Uplift Charge
Service
Product

quick reaction to solve cracked first shelf

No Comment
14 Hour(s) ago

Octagon Side Table - Large

Service
Product

Service rating : See above
Product: There were a couple of defects with the table but everything sorted to my satisfaction quickly and efficiently

No Comment
29 Hour(s) ago

£20 Gift Voucher

  • Customer also reviewed:
  • £50 Gift Voucher
Service
Product

I was a bit confused by the info request on the back of the vouches asking for invoice number, etc. However your help line said I did not need to give the information and agreed with me that it was confusing, particularly as I was giving the vouchers as a present.

No Comment
31 Hour(s) ago

Palazzo Headboard - Grey/Blue Linen

  • Customer also reviewed:
  • Kinvara Mirror Large (68x89cmH) - Taupe
Service
Product

I love all my OKA purchases the online and telephone ordering departments are efficient and helpful.
One criticism of the online catalogue, when you are browsing and enhance a product on a page there is no facility to automatically return to that page so you have to start over again could this be improved please?

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No Comment
33 Hour(s) ago

Plain Cushion Cover & Pad (60x35cm) - Ochre

  • Customer also reviewed:
  • Palazzo Headboard - Grey/Blue Linen
Service
Product

Service rating : This item is to be delivered in April.
Product: This item will be delivered to me in April

No Comment
34 Hour(s) ago

Emilion Lamp & Shade - Amethyst

  • Customer also reviewed:
  • Bamboo Lacquer Placemat Small -Black
Service
Product

Service rating : Very good natured & helpful guy in the Harrogate store
Product: Really beautiful lamp

No Comment
35 Hour(s) ago

Mykonos Urn - Small

Service
Product

Service rating : Very helpful customer service. It makes a huge difference if you know you can return items with no fuss.
Product: Beautiful but very fragile,arrived in pieces

No Comment
36 Hour(s) ago

Snowberry and Twig Wreath (56cmDia) - Natural/White

  • Customer also reviewed:
  • Desert Fox Faux Fur Throw (130x180cm) - Grey
Service
Product

Service rating : Your customer service is very good - when I rang to tell you about the wreath, you wasted no time at all in sending a courier to pick it back up again. Top marks for this
Product: To say I was disappointed with this would be an understatement. The 'snowberries' were white polystyrene balls glued on to the twigs and most of them were lying in the bottom of the box by the time mine had arrived. I only paid £29 for this and I believe it was half price. Needless to say, it was sent straight back. Had I paid full price, I would have been thoroughly disgusted that you thought you could get away with selling such poor quality rubbish at such an inflated price. Really not impressed at all.

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No Comment
36 Hour(s) ago

200ml Room Diffuser Refill - Moroccan Garden

Service
Product

Service rating : Excellent service.
Product: Lovely product.

No Comment
47 Hour(s) ago

Trifoglio Side Table

Service
Product

Staff at Sunninghill are always so helpful and customer service second to none.

No Comment
26-Jan

Faux Hydrangea Stem - Deep Red

  • Customer also reviewed:
  • Faux Mop Head Hydrangea Stem Long - White (Single Flower)
Service
Product

Delivered in excellent shape on time.

No Comment
26-Jan

Mireval Cabinet - Weathered Oak

Service
Product

Great service over the phone. The assistance really went that extra mile

No Comment
26-Jan

Faux 'Fur Throw Leopard Print (150x200cm) - Brown

Service
Product

Service rating : Very helpful answering all my questions regarding the throw.
Product: I was very pleased with the faux fur throw. Good quality, comfortable and lightweight.

No Comment
26-Jan

Desert Fox Faux Fur Throw (130x180cm) - Grey

Service
Product

Your on line service is so much better than your wretched shops in which the assistants are bored and disinterested.

No Comment
26-Jan

Kraak Breakfast Cup & Saucer - Blue

Service
Product

The service at the store where I collected the cups was good but another assistant very rudely ignored the woman serving me who asked her for some information about packaging. I will not go to the store again.

No Comment
26-Jan

The Arbury Fireplace

  • Customer also reviewed:
  • The Walpole Chair - Sand
Service
Product

Service rating : Well packe, defficiently delivered.
Product: This is a substantial, quality-made item. A stylishly distinctive piece which is a refreshing change from the 'same-ness' which is apparent in so much interior design currently. I hope OKA keeps the link with Nicky Haslam.

No Comment
23-Jan

Saltire TV Stand - Lichen Grey

Service
Product

Service rating : The collect from the store service is useful.
Product: Very good quality at the right price.

No Comment
22-Jan

Cinderella Teapot

Service
Product

Service rating : Charming and efficient service
Product: Good

No Comment
22-Jan

Chinoiserie Planter

  • Customer also reviewed:
  • Buddah Head
Service
Product

Service rating : No problem when I expressed my disappointment in the quality of the Buddah Head they immediately sorted out a refund and were very pleasant
Product: Loved this, wish I had bought 2!

No Comment
21-Jan

Fan Coral Jar - Small

  • Customer also reviewed:
  • Tuileries Topiary Tree - Ball
Service
Product

Service rating : Very helpfull
Product: Excellent web site, all items well shown on site

No Comment
21-Jan

Manhattan Armchair - Natural

  • Customer also reviewed:
  • Manhattan 3-Seater Sofa - Natural
  • Costes Ottoman - Small (47cmDiax45cmH) - Mustique Turquoise Velvet
  • etc.
Service
Product

So far, my experience has been excellent. However, I have marked good as only expecting delivery today, so as yet goods untested. However, was most disappointed that a further 20% off sale price was being offered not long after placing the order. Most frustrating as discount would have been significant on larger sale items!

Read more
No Comment
21-Jan

Rectangular Tray - Bone

  • Customer also reviewed:
  • Cinderella Teapot
Service
Product

Service rating : Ordered online this time, so all I can say is a smooth and trouble-free purchase.
Product: This is a lovely piece. A good weight and size. Better than expected.
Delighted to get it at last - the reduction pushed me into it...!

No Comment
21-Jan

Biblioteca Side Table

  • Customer also reviewed:
  • Lycia Cushion Cover & Pad (51cmSq)
Service
Product

Service rating : Help with ordering was friendly as was the assistance at the store.
Product: The Beblioteca Side Table is an attractive and useful piece of furniture - would like two!

No Comment
21-Jan

Halong Milk Jug

  • Customer also reviewed:
  • Halong Tea Pot
Service
Product

Service rating : Excellent service
Product: Such a lovely quality object.

No Comment
21-Jan

Octagon Side Table - Small

Service
Product

Service rating : Exceptionally good service. Was particularly pleased that delivery team unwrapped the table and took away the packaging.
Product: Just what we wanted. Blends well with our antique furniture and Georgian house.

No Comment
20-Jan

Pompidou Desk - Small

Service
Product

Service rating : The desk was delivered quickly and we were kept up to date with the delivery process. The delivery men were excellent
Product: The desk is small enough to sit nicely in a small room but large enough to accommodate a computer and associated office equipment

No Comment
20-Jan

Faux Bamboo Lamp Small & Shade - Walnut

Service
Product

Service rating : Well packaged
Product: As described , thought the finish of the wood could have been better !

No Comment
20-Jan

Blicking Lamp & Shade (15cmSqx67cmH) - Brown Leather

  • Customer also reviewed:
  • Azay Mirror - Weathered Oak
Service
Product

Service rating : Service was o'k taking into account it was Christmas time
Product: Really outstanding Blicking Lamp & Shade!I bought this Lamp and Azay Mirror together for the same room and now feel like I have to upgrade the rest of the room in order to match both these items..

No Comment
20-Jan

Chinoiserie Planter

Service
Product

Service rating : Good service, delivery took quite a few days but probably because it was during the sale.
Product: Beautifully hand painted, I love it!

No Comment
20-Jan

Viceroy Salt Or Pepper Mill

  • Customer also reviewed:
  • Mini Faux Lavender
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

Service rating : Always helpful
Product: Good

No Comment
20-Jan

Faux Shagreen Dressing Table Mirror - Mole Brown

Service
Product

Service rating : as above and it has taken two weeks and me chasing to get a date for a replacement!
Product: it took months to arrive and when it did it was not the finished mirror!

No Comment
20-Jan

Oval Shade Cotton (20x10x13cmH) - Off-White

  • Customer also reviewed:
  • Pillar Candle Medium (80x200mm)
  • Pillar Candle Small (70x100mm)
Service
Product

Service rating : Was very good but what I would expect and hope for from a company like OKA
Product: It was smaller than I thought I had ordered at first but then I found a small lamp that I had overlooked and whose shade was looking decidedly tired and was delighted that the small oval was perfect for it.

Read more
No Comment
20-Jan

Manali Quilt (260x215cm) - Multi

  • Customer also reviewed:
  • 24-piece Harlequin Cutlery Set
  • Vortex Dinner Plate - White
  • etc.
Service
Product

Service rating : Well packaged delivery
Product: Great design, excellent quality.

No Comment
20-Jan

Elstead Bowl

  • Customer also reviewed:
  • Stonewashed Linen Tablecloth (250x150) - Raspberry
Service
Product

Service rating : Arrived promptly
Product: Elegant and useful and very good price in the sale

No Comment
20-Jan

Magritte Mirror

Service
Product

Service rating : good service what a shame about the state of the mirror
Product: Although I love the mirror, the state of it was unacceptable. I spent ages cleaning the mirror as it was dirty all over. the packaging inside the box was dusty and grimy and it had to go inside a brand new cream interior car! once in the house I could not of hung the mirror until it was thoroughly wiped/ washed and mirror circles polished to rid them of marks and black dust. Not what I expected of OKA at all and v.disappointed.

Read more
No Comment
20-Jan

Chinoiserie Planter

Service
Product

Item was damaged.. Delivery driver very helpful

No Comment
20-Jan

Octagon Side Table - Small

Service
Product

Delivered the wrong product, which, incidentally was also damaged.

No Comment
19-Jan

Linen Cushion Cover & Pad (51cmSq) - Burnt Orange

  • Customer also reviewed:
  • Shelbourne Throw - Red
Service
Product

Service rating : This is an excellent online retail service for household goods and door to door service for receiving and returning goods for free is superb.
Product: I had to return my cushions as the colour did not fit in well with my colour scheme.
Despite this they were of very good quality and value for money.

Read more
No Comment
19-Jan

Portman Velvet Ottoman - Blue

Service
Product

Service rating : We were contacted promptly with a proposed delivery time, which we were able to change for a time that suited us better. Having got home late and missed the delivery we were able to contact the driver who kindly came back. We have an ongoing enquiry about the product itself, which we are hoping to resolve soon.
Product: It is a lovely piece of furniture but the velvet is quite marked - something we are currently trying to resolve with the store.

Read more
No Comment
19-Jan

Lian Dinner Plate (28cmDia)

  • Customer also reviewed:
  • Lian Side Plate (20cmDia)
Service
Product

Service rating : We love OKA! Their customer service is outstanding every time! 5 star !!
Product: Beautiful Crockery! Lovely pattern and great quality!

No Comment
19-Jan

Scented Candle 30cl - Lime & Lavender

  • Customer also reviewed:
  • 200ml Room Diffuser Refill - Spring Garden
Service
Product

I have to comment about the service I receive from your Godstone branch. Patrick is great he remembers you even when you are browsing, always asks how you are and how your last purchase was. I have recommended OKA to family and friends.My sister who lives in the States loved her visit and as an interior decorator had only praise for Patrick. She would like him on her team.

Read more
No Comment
19-Jan

Saltire TV Stand - Lichen Grey

Service
Product

The service I received was excellent

No Comment
19-Jan

Bamboo Lacquer Placemat Small -Black

  • Customer also reviewed:
  • Armorial Log Bin
  • Chinoiserie Planter
Service
Product
Latest
Service
Product

So lovely to talk to on the phone, makes the whole experience great ....����

19-Jan-2015
Super. Lovely lovely products. The delivery cost is excellent, no different because we live in Northern Ireland.

Read more
No Comment
19-Jan

24-piece Harlequin Cutlery Set

  • Customer also reviewed:
  • Change Purse - Lime
  • Halong Milk Jug
  • etc.
Service
Product

Service rating : Web site,, ordering process, deliveries/ packaging, stores and brilliant staff,this is customer service others could take lessons from!
Product: Perfect, and in the sale, such a bargain

No Comment
19-Jan

Halong Tea Pot

  • Customer also reviewed:
  • Marine Jug
  • Myra Throw (150x200cm) - Brown & Turquoise
Service
Product

very good

No Comment
19-Jan

Mock 'Croc' Leather Bag Pouch -Red

  • Customer also reviewed:
  • Two Man Hurricane Lamp
Service
Product

Article came quickly and was well packed.

No Comment
19-Jan

Carambola Leaf Lamp & Shade - Silver

  • Customer also reviewed:
  • Faux Peonies Bunch
Service
Product

Service rating : Friendly and helpful.
Product: A beautiful lamp and shade.

No Comment
19-Jan

The Saintclou Cushion Cover & Pad (51cmSq)

Service
Product

Service rating : My house is full of Oka products. I live in a converted barn and everything fits in perfectly........ I a definately a fan of Oka..
Product: Returned as the colour was not right with my other Oka cushions.

No Comment
19-Jan

Siam Lamp - Coral

  • Customer also reviewed:
  • Madura Silk Lampshade (45cm) - Red
Service
Product

Service rating : Charming and personable
Product: Nice texture and rich colour

No Comment
19-Jan

Trifoglio Coffee Table

  • Customer also reviewed:
  • Trifoglio Console Table
Service
Product

Delivery was a pain as they phone and give you a time and then change it at the last minute for a completely different 4 hour window.

No Comment
19-Jan

Ruskin Corner Cabinet - Antique Grey

  • Customer also reviewed:
  • Kraakware Lamp (25cmDiax34cmH) - Blue Kraak
Service
Product

Service rating : very difficult to contact by phone
Product: not yet received

No Comment
19-Jan

Stag Head Coat Hook

Service
Product

Service rating : good service
Product: Love it

No Comment
19-Jan

Artisan Large Bowl (28.5cmDia) - white

Service
Product

Customer service is always excellent.

No Comment
19-Jan

Tatiana Cushion Cover & Pad (60x35) - Graphite/Gold Print

Service
Product

Service rating : Great in store and with help online
Product: Love them

No Comment
19-Jan

Lian Dinner Plate (28cmDia)

  • Customer also reviewed:
  • Lian Dessert Plate (24cmDia)
  • Lian Side Plate (20cmDia)
Service
Product

One chipped plate replaced without fuss, very swift response, staff always polite and helpful. Love OKA , could live in your showrooms, fab items

No Comment
16-Jan

Artisan Large Bowl (28.5cmDia) - white

  • Customer also reviewed:
  • Scented Candle 30cl - Ginger Flower
  • Scented Candle 30cl - Lime & Lavender
  • etc.
Service
Product

Great

No Comment
15-Jan

Mock 'Croc' Leather Bag Pouch -Blue

  • Customer also reviewed:
  • Mock 'Croc' Leather Bag Pouch -Fuchsia
  • Scented Candle 30cl - Ginger Flower
  • etc.
Service
Product

I had no need to talk to anyone but website was easy enough to navigate.

No Comment
14-Jan

Avignon Coffee Table - Weathered Oak

Service
Product

Service rating : Very business like but no real apology for all the inconvenience.
Product: Unfortunately we are now waiting for delivery of a 4th coffee table, all have been damaged on the corners. It has been very disappointing as the design and look of the table is lovely. It has been time consuming and very annoying, we are most disappointed.

Read more
No Comment
14-Jan

24-piece Harlequin Cutlery Set

Service
Product

Service rating : Great service from oka as always!
Product: Lovely cutlery set, good quality and excellent price!

No Comment
13-Jan

Stockholm Desk - Lichen Grey/ 'Weathered Oak'

Service
Product

Nothing further to say other than a good service.

No Comment
13-Jan

Faux Fur Throw (150x200cm) - Arctic Fox

Service
Product

customer service excellent second to none, I am so pleased with my purchase, thank you

No Comment
12-Jan

Baby Heron Lamp - Polished Nickel

Service
Product

Service rating : Quick and efficient ordered 3 days before christmas and arrived on Christmas Eve.
Product: Good shape, height and colour but very light to hold/handle which is rather odd.

No Comment
12-Jan

Halong Large Bowl

Service
Product

Service rating : Great customer service from your Broadway store. Staff always polite and helpful.
Product: Lovely bowl. A general comment on products as a whole. I Would like to know more about ethical policy of company as most of their products appear to be made in the Far East. Are suppliers paid a good wage? Is wood environmentally sourced? Perhaps market this aspect of the company more particularly if the suppliers are traditional craftsmen or part of a cooperative.

Read more
No Comment
12-Jan

Esme Mug - Purple

  • Customer also reviewed:
  • Esme Mug - Red
Service
Product

Service rating : I was very worried that it would not arrive before Christmas but the delivery service was really fast. Thank you.
Product: Well it was a present so I hope it was Excellent for the person receiving it! I certainly loved them!

No Comment
12-Jan

Box Files Set of Three - Ottoman Print

Service
Product

Service rating : Good arrived well packaged and in reasonable time. My contact with customer service resulted in a satisfactory outcome.
Product: I'm very pleased with this purchase, and will likely add some more of this items.

No Comment
12-Jan

Heraldic Cushion Cover (51cmSq) - Bronze

Service
Product

Service rating : As always
Product: Beautiful

No Comment
12-Jan

Nailsea Wine Glasses Large - Set of Six

  • Customer also reviewed:
  • Wooden Column Lamp - Cream
  • Drum Shade Cotton (30cmDiax17cmH) - Off White
Service
Product

Always helpful and responsive

No Comment
12-Jan

Bey Large Plate

Service
Product

Service rating : Communication is excellent, delivery could be a little bit faster. The only thing I had a problem with when I was adding more products to a current order over the phone and they were not included when it arrived. However, it was sorted and held very professionally and I received the missing products the next day.
Product: love the designs/styles of your products.

Read more
No Comment
12-Jan

Halong Milk Jug

  • Customer also reviewed:
  • Bey Large Plate
Service
Product

Service rating : MY ORDER ARRIVED VERY QUICKLY AND PACKED VERY VERY WELL, I HAD A BIT OF A JOB GETTING RID OF ALL THE HUGE AMOUNT OF BUBBLE WRAP, BUT I ENJOYED A LARGE G+T AND THEN 'POPPING' AS MUCH AS I COULD, WOULD BE GREAT IF YOU HAD CHILDREN TO HELP.
Product: IT IS JUST AS SHOWN IN THE PICTURE AND I COULD NOT RESIST BUYING IT, EXCELLENT VALUE AND LOOKS LOVELY IN THE KITCHEN FILLED WITH FLOWERS.

Read more
No Comment
12-Jan

Tumbling Vase

Service
Product

Service rating : Excellent service
Product: Exactly what I expected

No Comment
12-Jan

Avignon Console Large - Weathered Oak

Service
Product

Service rating : Very accommodating, pleasure to deal with.
Product: Love it .......... It has transformed our hallway!!

No Comment
12-Jan

Faux Shagreen Boutique Tissue Box Holder - Jade

  • Customer also reviewed:
  • Verdigris Chinese Bowl - Grey
Service
Product

Really pleased with my order and the quick delivery.

No Comment
11-Jan

Pompidou Side Table - Large

  • Customer also reviewed:
  • Empire Shade Linen (46cmDia) - Natural Linen
Service
Product

Service rating : When she has put the totally wrong size shade on the base which looked ridiculous, I suggested that there may be someone else who knew more about lighting - She told m to 'calm down'.
I clearly gave her the measurements I had available for two side tables - but a dozen or more times she recommended totally inappropriate products that bore no relation to the space available. She just didn't listen and kept on and on suggesting sizes that wouldn't fit.
Product: The whole shopping trip was a disaster for me. I spent about £650 and felt miserable about the whole experience. So much so that I didn't even open the boxes until weeks after and only when I had to when guests were arriving. I just love your product range and will continue to shop with you - but only when I can purchase what I know I want. This is the second disastrous experience from OKA - I will never come to you again for design help. The tables look dreadful

Read more
No Comment
11-Jan

Ridged Tumblers Set of Six - Blue

Service
Product

Service is always immaculate, love the shopping experience there, my favourite interior deisgn shop!

No Comment
10-Jan-2015

Knot Fireguard - Antique Brown

Service
Product

Service rating : Excellent, was able to speak to an advisor on the online chat facility.
Product: Beautiful fire guard, looks lovely in lounge, however the measurements on the website are incorrect. Also, the colour description needs to be more accurate.

No Comment
10-Jan-2015

Bolster Dog Bed - Large - Faux Fur 'Leopard'

Service
Product

Service rating : Excellent service from your customer service. Very easy to return an item and to re-order a different item. Staff are always patient and polite.
Product: I would have given an excellent if the dog bed had a removable cover for ease of washing. Toby loves his bed.

No Comment
10-Jan-2015

Artemis Lamp - Black

  • Customer also reviewed:
  • Empire Shade Linen (46cmDia) - Natural Linen
  • Palau Silk Cushion Cover (51cmSq) - Red
  • etc.
Service
Product

Service rating : No answer at first. No call back. Items are good but helpful advice ( like shade supports included and remove plastic ring would be a help.
Product: Difficult to find shade support in box went mad trying to order shade support. Need a note saying its in box I wasted a lot of time which was annoying because I assumed it was not supplied with lamp base. This made me cross because item is excellent but it's not at all clear

Read more
No Comment
10-Jan-2015

Drum Shade Cotton (40cmDiax23cmH) - Off White

Service
Product

I have never before dealt with a firm which seems to be completely incapable of shipping an order correctly. But I have now!

No Comment
09-Jan-2015

Marrakech Plate

Service
Product

Service rating : I failed to tell my in-laws it was being delivered so they sent it back. It was redespatched out again immediately. My mistake but they fixed it right away.
Product: Beautiful - mu aunt loves it. I might have to purchase one myself.

No Comment
09-Jan-2015

Faux Shagreen Wastepaper Bin - Taupe

  • Customer also reviewed:
  • Gustavian Sofa Side Table (48x25x59cmH) - Rubbed Black
  • Cubist Bedside Table - Ebony/Brown
  • etc.
Service
Product

Very quick delivery, even in Belgium! Personal service from Annabel, one of the ladies at Customer Service!!!

No Comment
09-Jan-2015

Plain Velvet Cushion Cover (51cmSq) - Gainsborough Blue

  • Customer also reviewed:
  • Plain Velvet Cushion Cover (51cmSq) - Porridge
  • Duck Feather-Filled Cushion Pad (51cmSq)
Service
Product

Service rating : Delivery was amazing - arrived 2 days early!
Product: Very beautifully made cushion covers. Definitely worth paying the extra money to get the quality.

No Comment
09-Jan-2015

Tuileries Topiary Tree - Ball

Service
Product

Service rating : Good
Product: Good

No Comment
09-Jan-2015

Standard Double Bed with Drawers

Service
Product

Service rating : Thanks Penny - look forward to getting my bed as soon as I find a flat.
Product: I haven't received it yet.

No Comment
09-Jan-2015

Marrakech Plate

Service
Product

Service rating : I will let you know depending on response to above.
Thanks
Product: Plate has poor smudged print.
Can you please send pre paid envelope for return

No Comment
08-Jan-2015

Faux 'Mohair' Throw - Faded Blue

Service
Product

Service rating : Prompt dispatch, delivery delayed by ship2me.
Product: Lovely product, very pleased with quality

No Comment
07-Jan-2015

Lara Ottoman - Natural Linen

Service
Product

Service rating : Had to contact customer service myself in order to find out what was going on with my order, was told I would be contacted shortly (maximum the first week of January.) It is now the 7th of Jan, and have heard absolutely nothing. Ridiculous.
Product: Haven't recieved yet!

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07-Jan-2015

Faux Cherry Blossom Stem (113cmH) - Pale Pink

Service
Product

Service rating : You were very helpful and your staff were a delight to deal with. 10/10
Product: I bought it for a friend, but I really liked it so I kept it for myself.
I own an 18th Century Japanese Vase and the blossom looks perfect in it.
I did have to cut the stem a bit though to make it fit the vase.

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07-Jan-2015

Plain Velvet Cushion Cover (60x35cm) - Renoir Blue

  • Customer also reviewed:
  • Plain Linen Cushion Cover (51cmSq) - Turquoise
  • Duck Feather-Filled Cushion Pad (51cmSq)
  • etc.
Service
Product

Service rating : Ok
Product: Need to return this as colour not right. Colour on website is brighter, probably due to photo lighting

No Comment
07-Jan-2015

Faux Pittosporum Large - Green

  • Customer also reviewed:
  • Faux Berry Stem (92cmH) - White
  • 'Rose Hip' Stem - Red
Service
Product

The faux flowers are a bit over packaged as they're not fragile.

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