OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 3714 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
17 Minute(s) ago

Duck Feather-Filled Cushion Pad (60 x 35cm)

Service
Product

Excellent instant communication

No Comment
1 Hour(s) ago

Large Glass Decanter - Blue

  • Customer also reviewed:
  • Atlas Brackets - Pair - Large (floor mounted)
  • Bubble Jug - Blue
  • etc.
Service
Product

Fantastic, very responsive & quick

No Comment
2 Hour(s) ago

Saltire Coffee Table Lichen Grey

Service
Product

I asked for a specific delivery date about 3 weeks in advance and as had heard nothing, I rang 3 days in advance to be told the carriers knew nothing about my request and couldn't do it. I wonder when they did think they were going to deliver it as I had not been contacted at all by anyone, even on a date of their choice! I have asked for another date and still have had no confirmation - I no doubt will have to ring and to find out and again be told it is not going to happen. I have paid an extra £30.00 for delivery - it should be more efficient and a particular date should be possible if the notice is given.

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No Comment
11 Hour(s) ago

Radnor Bedside Table - Linen Grey

Service
Product

Service rating : The service received at your shop is excellant with very helful staff - the delivery men were curteous and respectful of my home.
Product: Lovely tables - however pricey for what they are

No Comment
25 Hour(s) ago

Rattan CD Box

Service
Product

Delivery was prompt and efficient.

No Comment
26 Hour(s) ago

Gunnebo Three-Tiered Table - Nordic White

Service
Product
Latest
Service
Product

Service rating : Jan is always delightful to deal with.
Product: My client's were delighted. The table was wrapped well for transit and in perfect condition.

21-Jul-2014
It is always good but sometimes the furniture has to go back due to cracks and chips which is a bit disappointing.

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No Comment
28 Hour(s) ago

Chest Of Drawers - Distressed Cream

Service
Product

Service rating : Efficient delivery.
Product: Nice, although surface looks laminated which spoils it, should of been left natural.

No Comment
29 Hour(s) ago

Saltire Three Bookcase Ebony Brown

  • Customer also reviewed:
  • Troy Amphora
Service
Product

Service rating : Polite and efficient.
Product: Still not been able to arrange a mutually convenient delivery date!

No Comment
31 Hour(s) ago

Mondrian 3-Seater Sofa

Service
Product

Service rating : Customer service is excellent. Delivery well coordinated and extermely well conducted.
Product: This sofa is very comfortable and has a modernist caste. Unfortunately most modernist sofas tend to be rather uncomfortable. Appears well made with generous loose covers. These are in linen which is generally difficult to find these days. Highly recommended.

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No Comment
32 Hour(s) ago

Pasha Side Plate

  • Customer also reviewed:
  • Pasha Plate
Service
Product

Delighted with my purchase thank you.

No Comment
32 Hour(s) ago

Large Glass Decanter - Blue

Service
Product

Service rating : Purchased on internet and collected at our local OKA store. Very good customer service.
Product: Lovely decanter very pleased with purchase

No Comment
33 Hour(s) ago

Verdi Side Plate - Green

  • Customer also reviewed:
  • Verdi Dinner Plate - Green
Service
Product

Service rating : very helpful in both the Chelsea and Nottinghill Gate stores. Thanks!
Product: love the colour though it took 2 trips to the store to replace half which had bubbles in them.

No Comment
33 Hour(s) ago

Checkered Card Table

Service
Product

Service rating : kept informed over delivery - service as it should be
Product: well made, solid, looks excellent. Audi over Ford

No Comment
19-Jul

Drum Shade Linen (20cmDia) - Natural Linen

Service
Product

Service rating : Oka staff at Broadway store are so helpful and friendly. They give such great service and are so polite...I keep going back!!
Product: Lovely quality, very stylish on the chrome wall light I also bought from Oka and a great price.

No Comment
19-Jul

Triomphe Tripod Table

Service
Product

Service rating : See above
Product: Delivery on this item is still pending as your delivery service is inflexible and not customer focused at all. You seem to expect your customers to have a full day to diary to stay at home with only 2 to 3 days notice. I have nothing but trouble with your deliveries and it puts me off buying from oka again.

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No Comment
18-Jul

Beauvais Bedside Table - Buttermilk

Service
Product

Service rating : Disappointed that when we telephoned we were told rather cursorily that the date we had been given was the date the bedside tables arrived with the warehouse. Never was this made clear before. Annoying as we had had to wait 6+ weeks from order to delivery. I think the customer feedback and keeping one in touch about the order was VERY poor. Disappointing to be treated rather dismissively when telephoning to find out when they were due for delivery. Poor customer service. I think when one is waiting such a ong period one should a) be kept informed b) be offered free delivery as free collection was not on offer.
Product: Delighted with our bedside tables - the second pair we have bought from Oka..What we were expecting. Well packaged and protected.

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No Comment
18-Jul

'Peonies' Bunch

  • Customer also reviewed:
  • English Garden Roses Bunch- Multicoloured
Service
Product

Service rating : Well packaged timely delivery
Product: A gift very well received

No Comment
18-Jul

Bespoke item

  • Customer also reviewed:
  • Plain Linen Fabric - Sage
Service
Product

Service rating : Good communications.
Product: Creased due to postage and packaging. Lining different to one on display in store.

No Comment
17-Jul

New Hampshire Armchair - Light Grey

  • Customer also reviewed:
  • Bryher Cube - Light Grey
Service
Product

Service rating : good
Product: good

No Comment
16-Jul

Fibre Filled Cushion Pad (56cm)

  • Customer also reviewed:
  • Plain Twisted Wine Glasses small - Set of 4
  • Plain Twisted Wine Glasses large - Set of 4
Service
Product

Generally it is good. Last time them and was rude and offhand

No Comment
16-Jul

Bolster Dog Bed - Large - Faux Fur Rabbit

Service
Product

Service rating : very friendly and helpful
Product: I returned the dog bed because it was too small for my very large dog

No Comment
16-Jul

Glass Ice Bucket/Vase

  • Customer also reviewed:
  • Esme Espresso Cups - Set of Four
Service
Product

Service rating : excellent
Product: excellent

No Comment
16-Jul

Athena Lamp Extra Large - Black

  • Customer also reviewed:
  • Drum Shade Cotton (50cmDiax29cmH) - Off-White
  • Sleeping Greyhound
Service
Product

Service from the little girl from Mauritius ( Marie) was excellent.
Delivery extremely swift and beautifully packed.

Downside.
I am VERY angry that the delivery of the large coffee table and a simple mirror is delayed and delayed - now end of September. I may cancel the order.

No Comment
15-Jul

Lilium Cushion Cover (51cmSq) - Marron

  • Customer also reviewed:
  • Plain Velvet Cushion Cover (51cmSq) - Dirty Orange
  • Myra Cushion Cover (60x35cm)
  • etc.
Service
Product

I don't feel I can add any more praise, all of you are patient, helpful and involved in any questions one might have. This has been the case since I began purchasing from you, and has continued for every order.

No Comment
15-Jul

New Hampshire 2-Seater Sofa - Light Grey

  • Customer also reviewed:
  • New Hampshire Armchair - Light Grey
  • New England Coffee Table - Light Grey
Service
Product

Very pleased with the products and the service plus delivery was on time

No Comment