OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 7131 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
8 Hour(s) ago

Basilisk Lamp Large - Gunmetal Grey

  • Customer also reviewed:
  • Sulu Table Lamp (24cmDiax40cmH) - Black
  • Sulu Lampshade Silk (35cm) - Black
  • etc.
Service
Product

Staff at South Godstone, where I picked up my order, were really good, opening up packages to show me sizes etc, and helping me get things into the car. Very helpful indeed.

No Comment
8 Hour(s) ago

Grenadine Cushion Cover & Pad - Mulberry/Gold

Service
Product

Service rating : Delivered as they said they would.
Product: Lovely cushions

No Comment
12 Hour(s) ago

Faux Fur Neck Pillow (40x33x8cmH) - Inuit

  • Customer also reviewed:
  • Faux Berry Wreath
Service
Product

Used click & collect which took 2 weeks before the order got to the Harrogate store as only a delivery on a Monday. It became very inconvenient to find a time to collect my order. Regret using this.

No Comment
13 Hour(s) ago

Hercule Mirror

Service
Product

Friendly, knowledgable - assistant helped with choice of flowers for an arrangement I was thinking of buying.

No Comment
13 Hour(s) ago

Camargue Chair Cushion Cover with Piping - Oatmeal

Service
Product

Service rating : Very efficient website, easy to order but delivery took a long time.
Product: Excellent colour and shape.

No Comment
14 Hour(s) ago

Alanya Rug (244x305cm) - Multi

Service
Product

Service rating : OK - delivery with OKA is always a bit slow and compares poorly with John Lewis - who dont charge for delivery of items over £50. I generally rate OKA low in this respect especially as the products are somewhat on the expensive side. The service doesn't match up.
Product: We have now bought two of these and we are pleased with them.

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No Comment
14 Hour(s) ago

Karaikal Quilt (270x260cm) - Grey Blue

  • Customer also reviewed:
  • Rashmi Mugs - Set of Two
Service
Product

Service rating : good
Product: Excellent

No Comment
16 Hour(s) ago

The Pavilion Lampshade (46cmDia)

  • Customer also reviewed:
  • Schiap Plate - Medium
Service
Product

Service rating : Customer service was fabulous and very professional a pleasure to do
buisness with - I will be back - thank you....
Product: Beautiful lampshades - very unusual - not on lamps yet but soon.

No Comment
17 Hour(s) ago

Pomerol lamp - Emerald

  • Customer also reviewed:
  • Drum Shade Cotton (40cmDiax23cmH) - White
Service
Product

Service rating : Only one lamp was delivered when 2 were ordered and paid for. After a 15 day wait , this caused great inconvenience as they were scheduled for a house fitting. It will now take another 10 days to get the second lamp and a second fitting will need to be scheduled.
Product: Only one delivered so only get half the effect paid for

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No Comment
17 Hour(s) ago

Montgolfier Lamp - Vintage Oak

Service
Product

Service rating : efficent
Product: they arrived broken and the packaging was poor for these and the rest of the order.

No Comment
17 Hour(s) ago

Empire Shade Cotton (50cmDiax27cmH) - Off-White

  • Customer also reviewed:
  • 200ml Room Diffuser Refill - Winter Forest
  • 200ml Room Diffuser Refill - Alhambra Garden
  • etc.
Service
Product

Always good customer service

No Comment
18 Hour(s) ago

Saltire TV Console - Lichen Grey

Service
Product

Service rating : Hone Direct were very efficient
Product: Still waiting to use it - but looks ideal

No Comment
19 Hour(s) ago

Esme Espresso Cups Set of Four - Multi

Service
Product

They took so long to get to me I had forgotten I have ordered them.

No Comment
19 Hour(s) ago

Bacchus Print Set of Three Box Files - Multi

Service
Product

Service rating : Quickly replaced damaged product and arranged for courier to collect damaged item at the same time.
Product: Thr first item was damaged but quickly sorted out by OKA customer service and replaced with another quality product.

No Comment
19 Hour(s) ago

Dauphine Coffee Table (94x60x43cmH) - Silver Birch

Service
Product
Latest
Service
Product

Service rating : I was surprised when I was left no paperwork by the carriers as proof they had taken it back. It took three phone calls and two emails with no response to ascertain if the item had been credited. Delivery was on 22nd Jan and my final call on Feb 4th revealed that it had been credited on 2nd Feb. But it was a time of great concern that the table might have disappeared into thin air! Must do better!
Product: Looked rather cheap and nasty for an original price of £599!! If that can be believed. However my reason for rejecting it was mainly to do with colour and size in the room. The style was what I was after.

08-Feb-2016
Will not use it again. Bad customer sevice.

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No Comment
19 Hour(s) ago

Ridged Tumblers Set of Six - Blue

Service
Product

Service rating : Parcel was sent to the wrong store, but Oka managed to have it redelivered to the correct store in good time.
Product: Really lovely to use and look great.

No Comment
19 Hour(s) ago

The Upholstered Ottoman Small - Mustard

Service
Product

Service rating : When we went all the way to the shop, the pouffe had not arrived after all.
Product: Too small and expensive in real life: not your fault

No Comment
20 Hour(s) ago

Esme Mug - Purple

  • Customer also reviewed:
  • Esme Mug - Red
Service
Product

Service rating : The service was good. Short of handing the goods to me in person when they delivered the goods, completely satisfactory and helpful.
Product: Very good size and shape. Also completely stable.
rather nice subtle, dusky purple (not raucous!)

No Comment
20 Hour(s) ago

Peking TV Cabinet - Black

Service
Product

So far the service has been exelent.

No Comment
20 Hour(s) ago

Talya Runner (70x260cm) - Multi

  • Customer also reviewed:
  • Beauvais Bedside Table - Lichen Grey
Service
Product

Service rating : Haven't used
Product: Looks nice

No Comment
20 Hour(s) ago

Gustavian Bedside Table - Lichen Grey

  • Customer also reviewed:
  • Pose Table Lamp (41x15x49cmH) - Black
  • Arabesque Standing Lamp (26x19x136cmH) - Black
Service
Product

Service rating : Not arrived - have chased three times and each time someone says they will look into it and call back but still no word! Very annoying !
Product: Not arrived

No Comment
21 Hour(s) ago

Divot Vase - Small

  • Customer also reviewed:
  • Divot Vase - Large
Service
Product

Service rating : Always excellent.
Product: Lovely shape. Useful that there are several sizes, as they look wonderful in a group.

No Comment
30 Hour(s) ago

Faux 'Fur' Throw (130 x 180cm) - Arctic Fox

Service
Product

Ordered easily, delivered on time, good product as described - satisfied customer!

No Comment
38 Hour(s) ago

Faux Berry Wreath

  • Customer also reviewed:
  • Faux 'Fur' Throw (130 x 180cm) - Arctic Fox
Service
Product

Excellent service - your customer service staff always their do their utmost to be helpful.

No Comment
06-Feb

Avignon Coffee Table - Weathered Oak

Service
Product

Service rating : We asked for a faulty item to be replaced, the service we received was prompt, at all times very helpful and we were kept informed. If only all customer service departments were like OKA! Thank you!
Product: This table replaced a faulty one previously delivered. The quality of this table is superior to the first one - the finish is much smoother.

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No Comment