OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 5638 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
4 Hour(s) ago

Faux 'Lavender' - Small

Service
Product

fine thanks

No Comment
5 Hour(s) ago

200ml Room Diffuser - Rose Garden

Service
Product

Service rating : Excellent, as always
Product: I like this product very much and am sorry it is being discontinued

No Comment
7 Hour(s) ago

Potted Faux Phalaenopsis Orchid - Deep Red

  • Customer also reviewed:
  • Faux Bowl of Lavender and Mint
Service
Product

I rang Oka for a return telling that it was an OKA delivery and the item was an Imperial weighing a ton and needed proper packaging. It was an ordinary service- who arrived and they knew nothing about it and could not take it. Their manager spoke to and apologised and wait it was always happening. I am waiting for this vase to be collected and also an order for 2 cushions for which I have been waiting a long time. I won't be using Oka again - it is too irritating.

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No Comment
19 Hour(s) ago

Coolie Lantern - Whitewashed Wood

  • Customer also reviewed:
  • Mock 'Croc' Leather Bag Pouch -Purple
  • Samsara Cushion Cover & Pad - Rust
  • etc.
Service
Product

Service rating : Very good apart from delays in refunds
Product: Lovely light when it was eventually delivered more than two weeks after ordering.

No Comment
22 Hour(s) ago

Duck Feather-Filled Cushion Pad (60x35cm)

Service
Product

Very good

No Comment
28 Hour(s) ago

Round Plaque

Service
Product
Latest
Service
Product

Fantastic service. Extremely helpful when ordering by telephone.

28-Jul-2015
A great company,super for presents.

28-Jul-2015
A great company,super for presents.

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No Comment
28 Hour(s) ago

Scroll Lamp - Antique Grey

Service
Product

I also ordered shades which did not arrive. I rang customer service to learn they were out of stock which was not indicated at time of order. I then spoke with several shops and found one in Parsons Green. I returned it to Fulham Rd and purchased 2 different shades. I subsequently leaned 23/7that I was erroneously billed for the shade I returned by the warehouse. I was told by Fulham Rd manager the warehouse would ring me for my card details so they could credit my account. As of 27/7 I had not heard from anyone. I ran Fulham Rd manager on 27/7 but she was in a meeting. I am sure I will eventually receive my credit but it is time consuming. Also, when an order is placed, it would seem that OKA should know if item is available. It did not help me to have 2 lamps with no lamp shades.

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No Comment
30 Hour(s) ago

Jet Table - Rubbed Black

  • Customer also reviewed:
  • Saltire Two Bookcase - Ebony Brown
Service
Product

very good staff and customer service. We will be back.

No Comment
31 Hour(s) ago

Faux Shagreen Trunk Large - Onyx

Service
Product

Service rating : Your call center is excellent but your slow delivery is too dated and doesn't meet modern needs and puts me off buying more from your online site.
Product: I like the item very much but feel that the quality is below the cost.

No Comment
46 Hour(s) ago

Levant Laundry Basket

  • Customer also reviewed:
  • Speke Umbrella Stand (40x23x58cmH)
Service
Product

We were here when delivery came but no one warned us that this was happening so it was lucky we were in.

No Comment
27-Jul

Samsara Cushion Cover & Pad - Rust

Service
Product

Service rating : Your website is appalling for crashing and I mentioned this on the live chat and heard nothingThe number of times it wasn't responding and even windows stopped trying and several times I gave up - puts me off using it !
Product: Thought the colour in your ads a bit misleading - I know it states rust but on your website it looked more pink and in another pic it looked orange. Luckily it worked for me!

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No Comment
27-Jul

Cassiano Side Table - 'Weathered' Acacia

Service
Product

Service rating : As above.
Product: I ordered this table weeks ago and it still hasn't arrived. The delivery company told me on the phone that the would deliver on a particular day then never turned up. The delivery company have taken ages to rearrange a slot and are incredibly inflexible in their ability to deliver at a time convenient to the customer. For someone who works full time and originally took time off to receive this delivery which then didn't show up, I'm very disappointed.

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No Comment
27-Jul

Sorano Milk Jug - White

  • Customer also reviewed:
  • Sorano Teapot - White
Service
Product

I have found this service to be of a high quality ,prompt safe delivery .

No Comment
27-Jul

Drummond Sideboard (180x42x96cmH) - Flannel Grey

Service
Product

Service rating : Delivery on time and drivers helpful in positioning furniture
Product: Looks good in grey room

No Comment
27-Jul

Round Plaque

  • Customer also reviewed:
  • Sultan Half-Tester - Natural
Service
Product

have askedabout the other part if my order
lark lamp and no reply

No Comment
27-Jul

Sulu Silk Lampshade (55cm) - Black

Service
Product

Service rating : I have had very good experiences in terms of customer service with helpful staff on the phone and i have found shopping with Oka better than most other retailers including Habitat and John Lewis.
Product: I like it but may have made a slightly different choice if i had been able to visit the shop...

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No Comment
27-Jul

Faux Shagreen Placemat - Taupe

Service
Product

Service rating : Alwas
Product: Both faulty

No Comment
25-Jul

Faux Shagreen Coasters Set of Four - Taupe

Service
Product

Spoke to a real person who gave me a refund on postage taken and provided me with all the information I required. I now await the rest of my purchases which i am assured will be with me very soon.

No Comment
24-Jul

Gustavian Bedside Table - Buttermilk

Service
Product

Service rating : Despatched as expected and able to reschedule delivery for a convenient date.
Product: Lovely tables, colour beautifully sunny and warm. Well packaged and protected so arrived in perfect condition.

No Comment
24-Jul

4in White Coated European Metal Carrier - White

Service
Product

Service rating : Great personal attention from Anita
Product: As promised delivered timely

No Comment
24-Jul

Faux 'Lavender' - Small

Service
Product

delivered to the wrong address; still waiting for the product; will never use oka again

No Comment
24-Jul

Lian Dinner Plate (28cmDia)

  • Customer also reviewed:
  • Lian Dessert Plate (24cmDia)
Service
Product

Wish delivery dates announced on the web site would be accurate. Ordered a rug early May with a 7 weeks availability, we are now around 10 weeks.

No Comment
24-Jul

The Diamond Sideboard

Service
Product

Service rating : I rang OKA customer services and spoke to both Antonia and Annabelle - they were both great. I was offered a replacement or some money back. I decided to have a refund and the money was credited immediately.
Product: The diamond sideboard was missing the pattern at the sides (I noticed this the day after when I compared with the catalogue) - very very disappointing. For a Nicky Haslam piece of furniture I expect better quality than this.

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No Comment
24-Jul

Tatiana Cushion Cover (51cmSq) - Coral/Emerald Stripe

  • Customer also reviewed:
  • Portcullis Cushion Cover (51cmSq) - Pomegranate
  • Roundel Cushion Cover (51cmSq) - Alchemilla
  • etc.
Service
Product

Excellent service, fast delivery

No Comment
24-Jul

Pleated Linen Shade (35cmDiax24cmH) - Off White

Service
Product

Still waiting for a reply to my email sent 5 days ago regarding a refund on returned products. This is the second time they have not responded to emails. I had to call them last time and will probably have to call them again to get my answer. Good products but let down by poor response to email enquiries.

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No Comment