OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 4217 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
17 Hour(s) ago

Faux Shagreen Oval Plateau - Taupe

Service
Product
Latest
Service
Product

Service rating : As above
Product: Lovely tray

30-Oct-2014
Very often think quality control is lacking, in fact sometimes I would say it is non-existent.

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No Comment
18 Hour(s) ago

Orleans Armoire - Linen Grey

Service
Product

Service rating : the wardrobe was big and it was difficult to make it pass through the door of the bedroom. the delivery boys really did a fab job in patiently and professionally getting it and where I wanted it. Once placed we noticed there were a few scratches so i called customer service and they kindly refunded me a portion of the price (I could also have had it changed at no delivery cost to me but I decided to keep it as the scratches were small and I got some money back)
Product: the design is fab but the quality doesn't match the price tag

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No Comment
35 Hour(s) ago

Kamala Cushion Cover (51cmsq)

Service
Product

Service rating : I have no complaints regarding customer service.
Product: The quality of the material used for this cushion cover is very disappointing - it looks and feels cheap.

Read more
It was lovely speaking with you earlier and again I am sorry the cushion cover was not as expected.

As discussed, your comments have been forwarded to our supplier and I have posted a £10 voucher to you as an apology for the disappointment caused.

Please let me know if you have any questions.

Kind Regards

Antonia Davey

OKA Customer Services

0844 815 7380
+441235433930
37 Hour(s) ago

Stag Head Coat Hook

Service
Product

Service rating : Friendly and efficient service
Product: Very attractive and nice quality

No Comment
39 Hour(s) ago

Faux Shagreen Boutique TissueBoxHolder- Mole Brown

  • Customer also reviewed:
  • The Avid Reader Bookends
Service
Product

Service rating : As always very good
Product: Lovely product

No Comment
40 Hour(s) ago

Paddington Chair - Bitter Chocolate

Service
Product

Service rating : All the team really wonderful ,kind and helpful .
Product: Jan , Lola, Ella. Zoe are all wonderful, could not be more helpful and kind always for every order Ju Ju Watenphul

No Comment
28-Oct

Dickens Book Stand - Antique Cream

Service
Product

Service rating : It was very efficient.
Product: BUT one bookstand had 2 screws missing and the other 1 banjaxed bent screw.

No Comment
28-Oct

Pompidou Side Table - Large

Service
Product

Service rating : V helpful in all aspects.
Product: Ok, lower priced and looked it.

No Comment
28-Oct

Plain Linen Fabric by the Metre 0740 (140cmW) - Mid Blue

Service
Product
Latest
Service
Product

Service rating : VERY FRIENDLY AND HELPFUL
Product: GOOD FABRIC QUITE LIGHT WEIGHT SO NOT SURE I WOULD USE IF FOR A BIG ROMAN BLIND, ONLY CURTAINS OR A SMALLER BLIND

28-Oct-2014
LOVELY PRODUCTS

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No Comment
28-Oct

Avignon Coffee Table - Weathered Oak

Service
Product

Service rating : We had issues with the delivery due to the previous delivery running over so our slot came and went. Wasn't totally convinced when I rang up to find out what was happening. However when the table arrived it was fine.
Product: Nice table could be a bit heavier

Read more
Thank you for your time this morning and it was lovely speaking with you.

Once again I wish to express my apologies for the issues encountered with your delivery, and please be assured that this matter has been escalated to our Delivery Manager.

As discussed, I have sent you a set of our beautiful Casablanca Cocktail Glasses as a gift for the inconvenience caused and I hope you are happy with them.

Please feel free to contact me if you have any questions.

Kind Regards

Antonia Davey

OKA Customer Services

0844 815 7380
+441235433930
28-Oct

Beluga Pot - Large (10x10x14cmH)

  • Customer also reviewed:
  • Hera Lamp - Antique Grey
  • Drum Shade Linen (20cmDia) - Natural Linen
  • etc.
Service
Product

Service rating : Only the odd blip, but I would have to say really good
Product: This was for my daughter, the quality has decreased since I had mine

No Comment
28-Oct

My Teapot and Cup

Service
Product

Service rating : Staff unfailingly courteous and friendly
Product: Could be slightly more refined but v happy nonetheless

No Comment
28-Oct

Chelak Rug (170x240cm) - Indigo/Natural

Service
Product

They informed the rug has arrived after I already had collected my purchase

No Comment
28-Oct

Tatiana Cushion Cover (60x35cm) - Turquoise/Gold

  • Customer also reviewed:
  • Tatiana Cushion Cover(51cmSq)-Turquoise/Gold Print
  • Duck Feather-Filled Cushion Pad (51cmSq)
  • etc.
Service
Product

excellent customer service ... my promo code was not working and the staff came back to me immediately with apologies . I am new to Oka , having just discovered them on line , but everything I have bought I love ...

No Comment
28-Oct

Set of Four Large Knives - Ivory

  • Customer also reviewed:
  • Set of Four Large Forks - Ivory
  • Set of Four Serving Spoons - Ivory
Service
Product

SWIFT SERVICE AND A GOOD PRODUCT

No Comment
28-Oct

Ridged Tumblers Set of Six - Red

Service
Product

Speed of delivery good.....no breakages....great product

No Comment
28-Oct

Rattan High Delta Box Small

Service
Product

Service rating : as good as ever
Product: well made, strong and perfect for the job

No Comment
27-Oct

Faux Turtle Shell Boutique Tissue Box (14cmSqx14cmH)

  • Customer also reviewed:
  • Mahal Pen Stand
Service
Product

Service rating : Cannot be faulted. I am never disappointed with my shopping experience at OKA. Broadway in particular is fantastic and staff should be commended. Thank you.
Product: Have been searching for an unusual tissue box cover for a while. The faux turtle shell one fits the bill nicely. A little on the large size but lovely all the same.

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No Comment
27-Oct

Drum Shade Linen (25cmDia) - Natural Linen

  • Customer also reviewed:
  • Dover Wall Lamp - Polished Nickel
Service
Product

Service rating : Great service, quick delivery and good suggestions.
Product: Beautiful and well matched to Dover Wall Lamps

No Comment
27-Oct

Cotton Cushion Cover for Camargue Chair - Ticking

  • Customer also reviewed:
  • Camargue Chair - Bay
  • Charlotte Dining Table - French Walnut
  • etc.
Service
Product

Friendly service and very accommodating.

No Comment
27-Oct

Versailles Mirror - Large

Service
Product

Very straightforward friendly service.

No Comment
27-Oct

Set of Two Mirrored Prints - Portrait

Service
Product

Service rating : As stated above, Lucy went the extra mile to find these at Broadway. I was very much needing a set to complete my bedroom.
Product: Absolutely thrilled with the prints. My thanks to Lucy of Abingdon for her help in sourcing them for me.

No Comment
27-Oct

Oban Mirror - Large (64cmDia) - Black/Gold

  • Customer also reviewed:
  • The Avid Reader Bookends
Service
Product

Had a slight problem but it was dealt with efficiently without quibble.

No Comment
27-Oct

Faux Ivy Spray (72cmH) - Green

Service
Product

Service rating : Always prompt delivery and item well packed.
Product: A thick spray and robust construction. A pity there is no variety within the green of the leaves. Real ivy would not be so uniform in colour.

No Comment
27-Oct

Gustavian Sofa Side Table (48x25x59cmH) - Ebony/Brown

Service
Product

Service rating : Wonderful customer service in store at the Sunninghill branch. Will be making another trip soon!
Product: Beautiful side table, absolutely thrilled with purchase.

No Comment