OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 4312 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
37 Hour(s) ago

Trevarno Mirror (81x100cmH)

  • Customer also reviewed:
  • Bastille Console - Recycled Pine / Taupe
Service
Product

The lead time for delivery was reasonable and communication regarding delivery was good

No Comment
42 Hour(s) ago

Dervish Vase - Red

Service
Product

Service rating : Everything worked like clockwork. Thank you.
Product: It is slightly plainer, than I had imagined.

No Comment
21-Nov

The French Quarter Fireguard

Service
Product

Service rating : Excellent service
Product: Very pleased indeed, fireguard beautiful, speed of service excellent too.

No Comment
21-Nov

Tigris Lamp - Small

  • Customer also reviewed:
  • Drum Shade Linen (45cmDia) - Natural Linen
Service
Product

Everything arrived on time, well packed

No Comment
21-Nov

Isphahan Urn Lamp - Iznik

Service
Product

Ordered shade and lamp; website said lamp would be 2 weeks. Called after three; was told lamps had been sent off for rewiring. Called again after another 3 weeks; told lamps had just come in. No apology for wait or offer of discount (all lamps discounted by 15% at time). When lamp arrived, had different fitting from others we had purchased previously. Called for advice, and was promised someone would call back, but they didn't.

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No Comment
21-Nov

Faux Turtle Shell Boutique Tissue Box (14cmSqx14cmH)

  • Customer also reviewed:
  • Giant Glass Paperweight
  • The Avid Reader Bookends
Service
Product

Excellent

No Comment
21-Nov

Saltire Two Bookcase Lichen Grey

Service
Product

Service rating : At first I was told I would have to pay for the return, but this was resolved quite quickly.
Product: Unit returned, paint finish was very poor, it had runs, some areas unpainted & cracks in some areas (it was not a distressed design...)

No Comment
21-Nov

Sorrento Wine Glasses Large - Set Of Four

  • Customer also reviewed:
  • Pea Shoot Plate - Large
  • The French Quarter Fireguard
  • etc.
Service
Product

It was excellent and return of one item dealt with perfectly.

No Comment
21-Nov

Straight Drum Shade Cotton (20cmDia) - Dark Taupe

  • Customer also reviewed:
  • Dover Wall Lamp - Polished Nickel
Service
Product

good

No Comment
21-Nov

Rocca Chest of Drawers

Service
Product

Service rating : Except for Toni in customer services who was excellent. .
Product: Shame the chests of drawers whilst pretty to look at are of shockingly poor quality. However after waiting 6 full months to get them delivered with at least 5 changes to my delivery date I'm not sending them back unless they actually fall apart. Just threatening to at the moment.

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No Comment
21-Nov

Pleated Linen Shade (35cmDiax24cmH) - Off White

  • Customer also reviewed:
  • Santerno Table Lamp (15cmSqx48cmH) - Garnet
Service
Product

Service rating : The customer service team was prompt in providing a refund when I returned the goods I had bought. One major quibble was the lamp bases were delivered separately by OKA and the lamp shades by parcel force. This was confusing and inconvenient.
Product: Lhis would have been fine with a nice lampbase

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No Comment
21-Nov

Upton Console Table - Black/Weathered Oak

Service
Product

Service rating : Customer Services - vg - delivery of items though is VERY slow - could you speed this up please.
Product: Absolutely super and looks great in the space.

No Comment
21-Nov

Mandarin Lidded Jar - Blue

Service
Product

Service rating : Sunning dale shop staff are superb. The Fulham Road flagship store were charming, but not quite as obliging.
Product: Beautiful, and relatively good value for money.

No Comment
21-Nov

Chantal Chair - Natural Linen

Service
Product

Service rating : As always, nothing is too much trouble.
Product: Excellent quality and design producing a very comfortable and stylish chair

No Comment
20-Nov

Drum Shade Linen (25cmDia) - Natural Linen

  • Customer also reviewed:
  • Dover Wall Lamp - Antique Brass
Service
Product

Service rating : Service was fine
Product: I did purchase 2 and out them on the Dover wall lamp only to find once the light is on they are very thin and not of the quality I would have expected from Oka

No Comment
20-Nov

Chantal Chair - Natural Linen

Service
Product

Service rating : Had a query about cost of delivery quoted when ordering online and received a phone call within 5 mins to let me know actual cost - impressed!
Product: Eventually got round to ordering two of these chairs having long planned to get a pair once I'd cleared a bit of room. Very pleased with them as they look good and are very comfortable though concerned that our Jack Russell also loves them as he's bagged one for himself (SO glad we got natural linen colour NOT cream!)

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No Comment
19-Nov

Angelina Mirror

Service
Product

Mirror arrived broken twice with no apology or contact from oka.
Poor service considering payment had been taken

No Comment
19-Nov

Upholstered Headboard King

Service
Product

Service rating : Extremely helpful,
.
Product: Love it, it is perfect!

No Comment
19-Nov

Epirus Cushion Cover - Blue/White

  • Customer also reviewed:
  • Astrid Headboard - King - Flannel Grey
  • 100% Cotton Headboard Slip Covr SuperKing-OffWhite
  • etc.
Service
Product

Rubbish. No delivery even though had our money for 3weeks. No phone calls, no e-mail to tell us what is happening!!!!!!!!!!!!

No Comment
19-Nov

Kildare Mirror (67x87cmH) - Painted Linen

Service
Product

Service rating : Good
Product: very nice. Good quality. Excellent delivery service.

No Comment
19-Nov

Faux Fur and Velvet Throw (150x200cm) - Ermine

Service
Product

Service rating : Excellent
Product: Excellent

No Comment
19-Nov

Chinese Bedside Wooden Trunk - Flannel Grey

  • Customer also reviewed:
  • Shinto Dressing Table - Mole Brown/Antique Silver
Service
Product

Very bad communication with the staff with the exception of a man called Jason who seem to be the only one who was able to help

No Comment
19-Nov

Casablanca Cocktail Glasses - Set of Four

Service
Product

Service rating : These were actually a free gift after an issue we had had with a table delivery so I was really pleased with them. Good recovery by OKA and a real incentive to use them again.
Product: very nice set of glasses ideal for cocktails or even to serve a dessert in.

No Comment
19-Nov

Rectangular Shade Cotton (30x15x23cmH) - Off White

Service
Product

Very prompt and well packaged

No Comment
18-Nov

Faux White Camellia Stem - Short

Service
Product

Service rating : easy to use website, good communication
Product: he flower heads are excellent, the leaves are a little too fake looking

No Comment