OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 3767 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
26 Minute(s) ago

Melford Goblets Set of Six - Green

Service
Product

Service rating : always helpful and pleasant , I know I can ring up for help if there is ever a website glitch
Product: beautiful green glass, very delicate and good value

No Comment
3 Hour(s) ago

Saltire TV Console - Ebony Brown

Service
Product

Service rating : Good delivery service.
Product: Simple and looks good.

No Comment
5 Hour(s) ago

Sintra Pottery Milk Jug - Spume

  • Customer also reviewed:
  • Parthian Urn
  • Carisbrooke Folding Chair
Service
Product

i was horrified by the amount of packaging - I had two chairs in a box and one in a box the size of a coffin that was then full of plastic 'padding' - it made me feel guilty for mail ordering. Surely you could package a chair - not exactly delicate in a more universe friendly/aware fashion. I would think twice about ordering again because of that.

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No Comment
7 Hour(s) ago

Saltire Three Bookcase Lichen Grey

Service
Product

No problems ordering. Appreciated the 3-hour time slot for delivery.

No Comment
19 Hour(s) ago

Pasha Bowl

  • Customer also reviewed:
  • Pasha Side Plate
  • Pasha Plate
Service
Product

Service rating : Very good service, order arrived on time and on perfect condition
Product: Lovely bowls, will be used for breakfast and many other occasions

No Comment
21 Hour(s) ago

Karmana Rug (248x310cm)

Service
Product

Service rating : Very quick and efficient service
Product: I wouldn't describe it as 'red white and blue' which is how I believe it was described on the website (and which the room pictures seemed to confirm) - it's actually red black and sand - but it's a good rug for the price.

No Comment
22 Hour(s) ago

Sintra Pottery Milk Jug - Spume

  • Customer also reviewed:
  • Melanise Champagne Glasses Set of 6 - Ruby Red
  • Melanise Wine Glasses set of 6 - Onyx
Service
Product

Service rating : I think you staff at Froxfield are suffering in that every time I but from Oka/take back to Oka the staff at this shop all have problems with the technology. Although all are very helpful there appears to be confusions as to how to give credit notes, enormous amount of discussion and time take as to whether an online purchase falls into qualifying for a credit on the card used as opposed to a credit note. Often a number of other staff are brought into the debate and eventually (20 minutes) a resolution occurs. I do think you should look at this.
Product: flawed as had a mark under the glazing - should have been picked up by quality control.

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No Comment
23 Hour(s) ago

Saltire TV Stand - Lichen Grey

Service
Product

Service rating : The service was excellent--delivered very quickly and they kept me informed as to when. delivery man very polite and helpful--unpacked the item and took the packaging with him
Product: Very good quality product--even nicer than in the photo! Great colour, very well made--great value!

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No Comment
23 Hour(s) ago

Peronne Cushion Cover (51cmSq)

Service
Product

Service rating : Arrived quickly, well packed.
Product: As previous reviewer said, cushion covers differ in colour intensity.
If it is an issue, order more, choose matching, return not suitable.

No Comment
26 Hour(s) ago

Saltire TV Console - Lichen Grey

Service
Product

The delivery team were excellent, and very happy to assist in removing all packaging etc.

No Comment
29 Hour(s) ago

Shelbourne Throw - Red

Service
Product

Service rating : pleased that you use parcel force as others can never find our home
Product: very happy with the product but would have preferred 100% wool

No Comment
31 Hour(s) ago

Laurel Half-Tester

Service
Product

Order was placed online and on backorder. I was never contacted that item was in and waiting for me at shop, even though it had been paid for for over 2 months. When I called to see if item was at store (since I had been billed and the website showed the item was now in stock), the store could not find it and the item had to be reordered.

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No Comment
32 Hour(s) ago

Faux Fur Pet Cushion Cover & Pad (80x60cm) - Leopard Print

Service
Product
Latest
Service
Product

Service rating : Only complaint is the size of box it was sent in It was huge mainly because of the stiff bed (see above) which they tried unsucessfully to fold in half, but it would have been better sent in a flat package - and cheaper to post
Product: Bit of a struggle to get the pad in the cover and the pad could have a softer filling. It feels like it is full of straw making a very rigid bed

28-Jul-2014
as above

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No Comment
32 Hour(s) ago

Basketweave 24-Piece Cutlery Set

Service
Product

Excellent service from ordering to delivery. Thank you

No Comment
27-Jul

Gustavian Bedside Table - Buttermilk

Service
Product

I am writing with reference to the delivery of another piece of furniture - a French style chest of drawers, purchased under the same name, but to be delivered to an address in Hammersmith. The piece was faulty but we did not notice for a few weeks. Two of the short legs were 'unstable' and not seated properly, and need to be seen by your 'workman' to see if he can solve the problem. It has taken some time, and two phone calls to OKA in Fulham Road to connect with your service people. Bythe time I left for my holiday, no-one had contacted me.
we received the pieceof furniture in May. I will be back in the UK on the 20th. August, and I would be grateful if you could contact me soon after that to arrange a service visit.
sincerely,
Rowena Winkler

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No Comment
27-Jul

Casement Cabinet - Lichen Grey

Service
Product

Service rating : Despite a problem with the delivery OKA sorted everything out well as soon as they knew the details. It is not just about how people do when all is going well, it is how they handle the occasional problem. OKA did very well!
Product: Excellent

No Comment
27-Jul

Fringed Linen Napkins Set of Four - Mink

  • Customer also reviewed:
  • Fringed Linen Table Cloth (150x250cm) - Mink
Service
Product

Service rating : Usually very good.
Product: As described

No Comment
26-Jul

Saltire Two Bookcase Lichen Grey

  • Customer also reviewed:
  • Saltire Low Square Table -Lichen Grey
  • Plain Twisted Tumblers tall x 6
  • etc.
Service
Product

Excellent service, will definitely recommend.

No Comment
26-Jul

Melanise Wine Glasses set of 6 - Onyx

Service
Product

Service rating : cannot complain
Product: beautiful lucky I got at sale price!

No Comment
25-Jul

Super King Bed with Drawers

  • Customer also reviewed:
  • Upholstered Headboard Super King
Service
Product

Absolutely first class service in every respect from OKA. Staff at Fulham Road exceptional.

No Comment
25-Jul

Saltire Two Bookcase Lichen Grey

Service
Product

Service rating : What customer service??
Product: Unfortunately I have not received it yet!!

No Comment
24-Jul

Pillar Candle Medium (80x200mm)

Service
Product

I sent these as a wedding gift and sent direct to couple. It would have been great had I been able to add a message for them with the order. If you are sending to a different address from the purchaser perhaps there should be an option to send a message. I had to contact the couple to say that when the parcel arrived it was a gift from us. This particular present was NOT on their wedding list which I do know they had with you anyway.

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No Comment
24-Jul

Faux Ranunculus Flowers Bunch - Multi-Coloured

  • Customer also reviewed:
  • Bunch of Faux Garden Roses - Multi
Service
Product

Even at sale prices some items are dreadfully overpriced. Beware!

No Comment
24-Jul

Saltire TV Stand - Ebony Brown

Service
Product

Excellent and helpful delivery service, every effort was made to fit in with when I could be at home. Very much appreciated.

No Comment
24-Jul

Beauvais Bedside Table - Buttermilk

Service
Product

Timely and fine

No Comment