OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 5103 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
6 Hour(s) ago

Ning Mirror

Service
Product

Service rating : As always OKA are excellent to deal with, polite, efficient, friendly and understanding.
Product: Mirror good but sadly had to return it as the colour wasn't what i thought it was from the brochure and it didn't work in my bathroom.

No Comment
11 Hour(s) ago

Cercle Console Table - Pale Olive/Mango Wood

  • Customer also reviewed:
  • Cercle Bedside Table - Pale Olive/Mango Wood
  • Cercle Desk - Pale Olive/Mango Wood
Service
Product

Service rating : We were offered replacements or sending some body out to adjust them - I have decided to try adjusting them first
Product: This looks beautiful but the drawers are difficult to open

No Comment
12 Hour(s) ago

Framed Botanical Prints Ferns - Set of Eight

Service
Product
Latest
Service
Product

Service rating : Delivery appeared to be a bit inflexible, but I understand that I live in northern Scotland - it used to be a lot worse living off-shore, so I do appreciate any delivery! However, we did miss the opportunity of an anniversary lunch with having to wait for a delayed driver ( not his fault, just a huge amount to deliver and long distances) and would have appreciated a definite morning or afternoon slot. Perhaps this is harder to define in remotest places? No problem though.
Product: Lovely prints; maybe even better mounted. Personnel preference for a traditional hanging cord rather than the toothed metal loop.

27-Mar-2015
Love OKA!

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No Comment
13 Hour(s) ago

Florya Mugs Set of Four - Multi

Service
Product

Service rating : Easy to use website and fast delivery
Product: Love the design, second set I have bought.

No Comment
14 Hour(s) ago

Calbourne Chair - Light Grey (Curved Front)

Service
Product

Service rating : The guy who delivered could not have been nicer or more helpful.
Product: Chair great and would have got excellent rating, but let down by the cushion. Bought these chairs 2 years ago - lovely thick cushion to sit on and back cushion. These chairs thin cushion to sit on and no back cushion. Great shame.

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No Comment
14 Hour(s) ago

Faux Shagreen Treasure/Jewellery Box - Jade

  • Customer also reviewed:
  • Faux Shagreen Treasure/Jewellery Box - Ruby
Service
Product

Service rating : Don't think I've ever dealt with a better customer service
Product: Looks lovely

No Comment
14 Hour(s) ago

Chinese Bedside Wooden Trunk - Shanghai Black

  • Customer also reviewed:
  • Bourbon Side Table - Black/Stained Wood
  • Treviso Bench - Weathered Acacia
Service
Product

great staff!

No Comment
14 Hour(s) ago

Octagon Side Table - Small

Service
Product

such great staff!

No Comment
35 Hour(s) ago

Pulcinella Tumblers Set of Four - White

Service
Product

Service rating : I spoke to customer service as I had been given a promotional discount which they honoured for my 2nd order & gave me free P&P which I thought was excellent!
Product: This is my 2nd order - I liked them so much I ordered again so that I would have enough for 6 people

No Comment
38 Hour(s) ago

Octagon Side Table - Small

  • Customer also reviewed:
  • Short Neck Glass Decanter - Blue
Service
Product

The octagon table arrived with scratched glass. A substitute table arrived the following week with a worse scratch. I was told someone would contact me to arrange another replacement. I missed a call, called back, was told the person dealing with it was not in and would phone back next day which she never did. I gave up and managed to get the scratch out with a glass scratch remover, but I shouldn't have had to do this.

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No Comment
42 Hour(s) ago

Heraldic Cushion Cover (51cmSq) - Sage

Service
Product

Service rating : But customer service is exccellent
Product: the products are good but not excellent

No Comment
25-Mar

Sorrento Champagne Glasses - Set of Four

  • Customer also reviewed:
  • Sorrento Wine Glasses Large - Set Of Four
  • Sorrento Wine Glasses Small - Set of Four
Service
Product

Excellent customer service.

No Comment
25-Mar

Scented Candle 30cl - Lime & Lavender

  • Customer also reviewed:
  • Tatiana Cushion Cover (60x35cm) - Ruby/Gold Print
  • Palau Silk Lampshade (45cm) - Red
  • etc.
Service
Product

easy to order.well packed. efficient service

No Comment
25-Mar

Kyoto Side Table - Ebony/Brown

Service
Product

Table arrived sooner than advised when ordering. I was kept well informed whilst waiting for delivery.

No Comment
25-Mar

Faux Hydrangea - Green

  • Customer also reviewed:
  • Faux Hydrangea Stem - Deep Red
Service
Product

Service rating : very prompt
Product: Extremely realistic

No Comment
25-Mar

Kashmir Quilt

Service
Product

Service rating : You were helpful and it was easy.
Product: i'm disappointed by the colour. The blue in the quilt is much duller and is a "sad "blue. The colouring on line came over much brighter.

No Comment
25-Mar

Gosford Lamp - Weathered Acacia

  • Customer also reviewed:
  • Hira Cushion Cover (51cmSq)
  • Palayam Cushion Cover (60x35cm) - Blue
  • etc.
Service
Product

Service rating : I am very impressed with Oka's customer service. I telephoned the company with a couple of questions and they are very attentive and helpful, which is what you would expect for a company like this selling high quality products, however, it is not always the case. I would definitely recommend Oka.
Product: These are the most stunning lamps, I am so thrilled with how they look. Thank you!

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No Comment
25-Mar

Sulu Silk Lampshade (45cmDia) - Black

Service
Product

Really pleased with the lampshade, packing, delivery and communication from OKA regarding my order.

No Comment
25-Mar

Pleated Linen Shade (30cmDiax20cmH) - Natural

Service
Product

Service rating : Lampshades arrived promptly
Product: Lovely colour but gloomy when lit. Thought that they were gathered with one long length of fabric instead they are formed from a thin strip and wound around the frame so don't look quite so good.

No Comment
24-Mar

Hanna Shelves - Flannel Grey

Service
Product

Great

No Comment
24-Mar

Arboreal Print Set of Three Box Files - Multi

Service
Product

Service rating : Always very nice people in your order department.
Product: I already have a few of these boxes ,very pleased with them that's why I ordered more.

No Comment
24-Mar

Pompidou Desk Large (141x62x79cmH) - Black

Service
Product

Service rating : Very pleased
Product: The desk is perfect, very pleased.
Delivery was very good. I was kept informed about delivery time and it was unpackaged and placed where I wanted it.

No Comment
24-Mar

200ml Room Diffuser - Alpine Forest

Service
Product

Arrived quickly

No Comment
23-Mar

Park Side Table (55x38x58cmH) - Polished Stainless Steel/Glass

Service
Product

Very easy

No Comment
23-Mar

Fyodor Lidded Vase - Large (16x10x47cm)

Service
Product
Latest
Service
Product

Service rating : On contacting the Customer Services Dept of Oka to explain the problem I was informed that a replacement vase would be dispatched immediately. I received the replacement vase within a couple of days.
Product: The quality appeared poor resulting in the pot being broken. This was obvious as soon as the package wad opened.

23-Mar-2015
I always enjoy receiving the Oka catalogues and would feel confident in purchasing items, which I have now done on two occasions.

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No Comment