OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 4174 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
33 Hour(s) ago

Half Lexington Table - Black High Gloss

Service
Product

Service rating : Excellent response
Product: A lovely piece of furniture - well pleased thanks

No Comment
33 Hour(s) ago

200ml Room Diffuser- Citrus Garden

Service
Product

Good service

No Comment
38 Hour(s) ago

Large Glass Decanter - Clear

Service
Product

good fast delivery and well packed.

No Comment
38 Hour(s) ago

Giant Glass Paperweight

Service
Product

Service rating : Arrived well packaged, on time. Great.
Product: This for was a 60th birthday present and it was received with joy!!

No Comment
40 Hour(s) ago

Plain Twisted Wine Glasses large - Set of 4

  • Customer also reviewed:
  • Ananas Print Set of Three Box Files
Service
Product

Service rating : Always super service & fast delivery.
Product: Gorgeous & elegant glasses, perfect for wine or a G&T!

No Comment
41 Hour(s) ago

Chelak Rug (170x240cm) - Red/Natural

Service
Product

All went according to plan

No Comment
41 Hour(s) ago

Gustavian Sofa Side Table (48x25x59cmH) - Chinese Red

Service
Product

Service rating : Quick delivery
Product: Slim , useful undershelf .

No Comment
41 Hour(s) ago

Hampton Console Table - Large

  • Customer also reviewed:
  • Pompidou Side Table - Small
Service
Product

Couldn't have better.

No Comment
41 Hour(s) ago

Florya Mugs - Set of Four

Service
Product

Service rating : Great customer service, delivery on time!
Product: Very pleased with my purchase;)

No Comment
20-Oct

The Snow Rose Cushion Cover (60x35cm)

  • Customer also reviewed:
  • Duck Feather-Filled Cushion Pad (60 x 35cm)
Service
Product

Service rating : I had a very helpful advice choosing colours for the square linen cushions to go with the' snow rose ' as not always easy to see the exact colours from the web page but I was very impressed by the telephone advice in helping me choose the matching colours .
Product: I love this cushion cover as the pattern of roses is stunning, but wish the pattern would work for a square cushion which would suit the armchairs better, as the pattern only works for an oblong shape which is too long for an armchair .

Read more
No Comment
20-Oct

Gustavian Sofa Side Table - Buttermilk

  • Customer also reviewed:
  • Glass Tea Light Holder - Lime Green
Service
Product

worked well

No Comment
20-Oct

Circa Desk/Dressing Table - Limed Oak

Service
Product

Received e mail to confirm order on 29th ept, nothing since and no product has arrived

Read more
Thank you for your time this afternoon and again I am so sorry for the delay in receiving your order and any inconvenience it has caused you.

As explained, sadly there was a technical glitch on the couriers dispatch system but this has now been rectified and they will be contacting you to organise a date as soon as possible.

Please let me know if you have any questions.


Kind Regards

Antonia Davey

OKA Customer Services

0844 815 7380
+441235433930

20-Oct

Duck Feather Cushion Pad for Camargue Chair

Service
Product

Am absolutely stewing and we may not keep these items. These pads are to go on chairs to replace our old Oka ones for which we have been waiting about 6 months (!!!) to come in stock. They were such poor quality half of them broke in various ways, but as we have a large set we will replace the broken ones and give another try. Having waited months, I have now just found out they are now delayed until Christmas. I asked to be phoned by someone who could enlighten me as to why, but nothing. Oka always useless.

Read more
No Comment
20-Oct

Sash Mirror (95x130cmH)

Service
Product

I always find the delivery methods very good and the fact that they give you a time slot. Drivers are courteous and helpful.

No Comment
19-Oct

Linen Echo Chair Cover - Eau de Nil

  • Customer also reviewed:
  • Echo Dining Chair - Weathered Oak Legs
Service
Product

Service rating : Very kind answer by phone
Product: Perfect and beautiful

No Comment
18-Oct

Soap Single in Box 125g - Ginger Lily

  • Customer also reviewed:
  • 200ml Room Diffuser - Rose Garden
Service
Product

We were initially happy with the service - one thing I would comment on is that i know some of guests put notes with their messages but we never saw them - slightly awkward as we now don't know if any of the gifts were pint etc. Extremely disappointed with the after care. One of the lamps was faulty and I and my husband have called several times to have it replaced and keep being fobbed off and told that someone would. I have finally spoken to Natasha who has been extremely helpful and seems to have sorted the situation.

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No Comment
17-Oct

Pleated Linen Shade (50cmDiax34cmH) - Natural

Service
Product

Service rating : Prompt and efficient
Product: Good product but size means that it was wobbly hence returned

No Comment
16-Oct

Camargue Chair - Bay

Service
Product

Service rating : Absolutely fantastic sorting out a problem, ever courteous, informed delivery service.
Product: Super design and variety of colours. OKA very kindly exchanged two of four chairs. Flaws in cane seat and some leg varnishing. Would expect a first class product at this price, but company liaison was excellent and we are very happy with them now.

Read more
No Comment
16-Oct

100% Cotton Bed Valance double - Off-White

Service
Product

Service rating : The trade team are excellent
Product: Good quality

No Comment
16-Oct

Faux Shagreen Rectangular Place/Serving Mat - Taupe

  • Customer also reviewed:
  • Scented Candle in ceramic Pot - White
Service
Product

Service rating : Two weeks now and still waiting for a return call , it's these return calls that let you down. This isn't the first time.
Product: Love them

No Comment
15-Oct

Box Files Set of Three - Ottoman Print

Service
Product

Service rating : As always, excellent
Product: Way beyond expectations. No boxfiles like this available anywhere - as a writer, I search, and i know!

No Comment
15-Oct

Parkstead Console Table

  • Customer also reviewed:
  • Tallis Vase
  • Triomphe Side Table
Service
Product
Latest
Service
Product

Service rating : Very good. Though i would add when I have spoken to the shop in Chelsea.... on two occasions I got someone whose English was not good enough.
Product: Really fabulous -looks much better than the photo on the catalogue.

15-Oct-2014
From time of order i waited five or 6 weeks for the products to be delivered - too long I think.
I have just ordered a side table and it will not be with me until 19th December !!

Read more
No Comment
15-Oct

Twig Lamp - Antique Gold

  • Customer also reviewed:
  • Triomphe Side Table
Service
Product

Service rating : Staff lovely to talk with
Product: The metal of lamp was not as bright as looked in photographs on line.

No Comment
15-Oct

Wide Sewn Stripe Cushion Cover (51cmSq) - Natural / Raspberry

  • Customer also reviewed:
  • Pompidou Desk - Small
  • Duck Feather-Filled Cushion Pad (51cmSq)
  • etc.
Service
Product

The wrong order was delivered, but it was dealt with quickly and our new order arrived in 2 days and the wrong one taken away at the same time

No Comment
15-Oct

White Cap Starter/Dessert Plate

Service
Product

the service
at OKA is fantastic
attention to detail and pleasant service

No Comment