OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 4052 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
30 Minute(s) ago

Hutton 1.5-Seater Sofa - Natural

Service
Product
Latest
Service
Product

Service rating : I cannot comment on the service as I ordered online. As I have said, the delivery people were good.
Product: The size is good, it is comfortable, but I am disappointed in the colour. at first I was so pleased with the size that I didn't take in the colour properly, it is called natural but it is actually a strange BROWN, and the White one would have been better for the room..
Rating the sofa is difficult, good shape and size but poor colourl.
The delivery people were very good.

23-Sep-2014
Service rating : I always like going to the shop and reading the brochure because of the ideas and guidance the4y give. Full of interesting products.
Product: There is not enoughchoice here, the product is good in size and comfort, but the covering colour is not as I thought. How do I show that?

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No Comment
1 Hour(s) ago

Amarylis Cushion Cover & Pad (60x35cm) - Grey Blue

Service
Product

Service rating : Always a prompt and efficient response which inspires confidence in the company.
Product: Beautiful cushion covers and we were delighted with them, as we have been with absolutely everything w have bought from OKA over the past few years. Since buying the blue version we have bought the pink version too.

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No Comment
2 Hour(s) ago

Astrid Headboard Single - Swedish Blue

Service
Product

On more than one occasion during the past 6-9 months I have enquired after 2 Astrid Headboards and been told that they were no longer in stock and were being discontinued. On a visit to your Fulham Road branch (22/8/14) I saw on display a double headboard and so I asked somewhat hesitantly whether there were any single ones available. The assistant said that there were none, but checked on his computer rather more thoroughly than his colleagues to find that there were indeed two still in stock - one in Edinburgh and one in Sunningdale. The assistant's name for your info is Diego Rumbo. He deserves recognition.
SMC

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No Comment
3 Hour(s) ago

Kyoto Side Table - Ebony/Brown

Service
Product

Efficient and speedy

No Comment
4 Hour(s) ago

Zanzibar Rattan Laundry Basket

Service
Product

Service rating : Returning the item was easy
Product: Item was faulty

No Comment
6 Hour(s) ago

Rectangular Shade Cotton (15x30x23cmH) - Dark Taupe

Service
Product

Service rating : Very efficient!
Product: Loving the shades - very classy!

No Comment
7 Hour(s) ago

Plain Velvet Cushion Cover (51cmSq) - Porridge

Service
Product

Very slow delivery compared to all your competitors

No Comment
8 Hour(s) ago

Samsara fabric by metre - Blackberry

  • Customer also reviewed:
  • Tosca Plain Linen - Natural
Service
Product

V good

No Comment
21 Hour(s) ago

100% Cotton Bed Valance King - Oatmeal

Service
Product

Excellent service, thank you

No Comment
31 Hour(s) ago

Narwhal Floor Lamp - Distressed Wood

Service
Product

Service rating : Oka always has excellent customer service .....
Product: This is an amazing lamp ,visitors are always admiring ....

No Comment
33 Hour(s) ago

Half Burlington Table - Charcoal/Vintage Oak

Service
Product

Service rating : It was no problem at all returning it, that was nice - and monies credited back very easily as well. Thank you.
Product: Not bad, but I returned it, it didn't work in the space.

No Comment
33 Hour(s) ago

Gustavian Bedside Table - Buttermilk

Service
Product

Service rating : Responded positively when advised that one of two tables purchased arrived damaged. It was well packed and obviously had been manufactured poorly.
Product: A disappointment. poorly made and finished. I notice that this item seems to have been dropped from the latest catalogue !

No Comment
35 Hour(s) ago

Panama Luggage Rack

Service
Product

Service rating : Haven't needed to use for a while. When I have they are informative,polite and effective.
Product: Well made and can take the weight. Also use as a tray stand when required!

No Comment
21-Sep

'Sweet Peas' Bunch

  • Customer also reviewed:
  • Summer Garden Bunch - Multicoloured
Service
Product

All very good. My only criticism is I don't review my personal email daily so just wish when I collected the flowers someone had informed me that I could have received a 10% discount voucher to use that day and I could have looked at my phone/i pad. I would have got some side tables but now i will wait until you have one of your promotions on.

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No Comment
20-Sep

Panama Luggage Rack

Service
Product

Service rating : good prompt service
Product: lovely quality, better than I was expecting

No Comment
20-Sep

Panama Luggage Rack

Service
Product

It took more than 3 weeks to arrive and my chase up email to customer services was ignored until after I had received the item.

No Comment
20-Sep

Faux Hydrangea - Green

  • Customer also reviewed:
  • Faux Hydrangea - Pale Green
Service
Product

Service rating : Have purchased lots from oka recently and they always give excellent service and the products are always very good quality.
Product: Really good quality item. If you are thinking of buying I wijls suggest buying several though to get a good full look.

No Comment
20-Sep

Mock 'Croc' Leather Bag Pouch -Blue

  • Customer also reviewed:
  • Mock 'Croc' Leather Bag Pouch -Fuchsia
  • Bamboo Lacquer Placemat Small -Black
  • etc.
Service
Product

The items were nice quality but for the second time the online order was found to be incomplete when I went to collect it. Issues with stock control software? The staff at the Fulham Rd shop were helpful but it very frustrating placing an order, having it confirmed and when one goes to collect some items are not available.

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No Comment
19-Sep

100% Cotton Bed Valance King - Off-White

Service
Product

Service rating : Very gracious staff when I ring to organise the exchange. And the collection of the unwanted valence and delivery of the replacement valance was extremely swift. Thank you.
Product: Well made and good value for money. I am just a little disappointed as the oatmeal colour had too much yellow in it and the off-White is too white. But I have opted to keep the off-white.

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No Comment
19-Sep

Saltire Two Bookcase Lichen Grey

  • Customer also reviewed:
  • Mondrian 3-Seater Sofa
Service
Product

Service rating : The whole experience was a complete disaster! After being promised a white gloves service by the manager of the Fulham Rd store, what we actually got was no service at all. Because I let our client down on the Mondrian sofa we consequently lost the whole order for the furniture package of a refurbishment project. No explanation or apology has come from OKA so far on this extraordinary set of circumstances. You have refunded the order amount, but even then it took several phone calls to get it right. A very poor service all round. Sorry OKA, your products are superb but the service was a mess. I've given you at least a month to let me know exactly what went wrong, but I haven't received any information/communication at all.
Product: This isn't a rating as we ordered online and when we looked at the product in store we realised they were wrong and cancelled them.

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No Comment
18-Sep

Santerno Table Lamp (15cmSqx48cmH) - Garnet

  • Customer also reviewed:
  • Pleated Linen Shade (35cmDiax24cmH) - Off White
Service
Product

Service rating : Friendly and helpful staff when collecting items ordered.
Product: Lovely colour, well made.

No Comment
18-Sep

Astrid Headboard - Single - Flannel Grey

Service
Product

Service rating : First delivery date was a Wednesday and as the slot was quite big, I said I couldn't do it on the Wednesday as I have to work on Wednesdays. They phoned back the following week to offer Wednesday again, which I had already stated did not work for me. Still waiting a delivery date and the headboards!!
Product: Not arrived yet

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No Comment
18-Sep

Tamarind Leaf Coaster - Large

Service
Product

Overseas shipping was prompt.

No Comment
18-Sep

Melanise Champagne Glasses Set of 6 - Onyx

  • Customer also reviewed:
  • Soap Single in Box 125g - Ginger Lily
Service
Product

Service rating : As always prompt delivery and well packaged.
Product: Look very good.

No Comment
18-Sep

Santerno Table Lamp (15cmSqx48cmH) - Garnet

  • Customer also reviewed:
  • Gustavian Sofa Side Table (48x25x59cmH) - Ebony/Brown
  • Pleated Linen Shade (35cmDiax24cmH) - Off White
Service
Product

Unfortunately the table and lamp didn't work in the space intended. I returned both items to the Notting Hill store. The customer service was fantastic.

No Comment