OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 5858 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
27 Hour(s) ago

White Foxglove - Spotted White

  • Customer also reviewed:
  • Faux Stock Stem - White
Service
Product

Service rating : I had a problem with the delivery and it was sorted out and every thing went smoothly. The lady I dealt with was very efficient
Product: Really lovely and real looking

No Comment
38 Hour(s) ago

Triomphe Side Table

Service
Product

Efficient. Delivery men were excellent - very helpful

No Comment
39 Hour(s) ago

Pigalle Console Table - Seal Grey

Service
Product

Service rating : Everything went as said
Product: Excellent help and communication

No Comment
41 Hour(s) ago

Faux Delphinium Stem - Cream

Service
Product

Service rating : Online transaction very smooth although delivery to local store in Harrogate incurred a 12 day wait which wasnt clearly explained on the web site, or perhaps that was just me? and when I did arrive to pick them up the sales assistant was somewhat cool in her customer services skills, almost like I had done something inferior in ordering from the internet. Shame as Ive always rated the staff in Harrogate
Product: Excellent quality. Very happy indeed.

Read more
No Comment
43 Hour(s) ago

Dendrobium in Pot - White

  • Customer also reviewed:
  • Faux Pansy Posy
Service
Product

Yet again, an excellent service. Thank you

No Comment
44 Hour(s) ago

Whistler Chair (59x58x75cmH) - Stonewashed Indigo Linen

  • Customer also reviewed:
  • Arcady Chair Cushion Cover and Pad - Corazon Green
  • Plain Velvet Cushion Cover (60x35cm) - Turquoise
  • etc.
Service
Product

Good communication with staff on phone

No Comment
45 Hour(s) ago

Tatiana Cushion Cover - Turquoise/Gold

Service
Product

Service rating : Extremely easy website to use. Order delivered well packed and as promised.
Product: Up to the usual OKA standard of style and quality.

No Comment
45 Hour(s) ago

Glass Ice Bucket/Vase - Small

  • Customer also reviewed:
  • Round Plaque
  • Mini Faux Sweet Pea Churn (8.25x25cmH)
Service
Product

Service rating : I received an apology via customer services on the phone and postage was refunded as a gesture of goodwill, but they were unable to do anything positive about the delivery timing. They were extremely polite, but of course this did not help with my complaints above.
Product: These 2 ice buckets were very elegant and good quality. The only bad thing was the delivery, which was days after the promised date of 'within 5 days'. The excuse given was that they were so busy because of the sale!!

Read more
No Comment
46 Hour(s) ago

My Teapot and Cup

Service
Product

Service rating : Always professional and go out of their way to give you 100% service.
Product: Just adore its uniqueness and attention to classic design in t

No Comment
28-Aug

Nicky Haslam Book: Folly de Grandeur

Service
Product

Service rating : Two emails, two phone conversations and after the second call things moved and the book arrived after 10 days. Promised refund of postage has not happened as yet neither has promised £10'token. Will think twice about ordering again
Product: Wonderful book and cheered recipient which was instead of flowers considerably!

Read more
No Comment
28-Aug

Linen Embroidered 'Yaughty' Napkins - Set of 6

Service
Product

Service rating : I called customer service when after a week the order had not been delivered yet and was told they were late with shipments. I would have preferred to be informed by email or phone about the delay.
Product: Lovely napkins that look wonderful on any table. Bought in the sale at very good price. The shipping cost though was quite expensive considering that the napkins arrived almost 10 days from the date of order.

Read more
No Comment
28-Aug

Town Table (50x35x70cmH) - Silver Birch

  • Customer also reviewed:
  • Leather Zip Pouch Large - Black lizard
  • Leather Zip Pouch Large - Red
Service
Product

The chap I spoke to on the phone to find out where my order had got to was nice but a bit confused! I felt like I was leading him through the call. Maybe I baffled him?

No Comment
28-Aug

Town Table (50x35x70cmH) - Silver Birch

  • Customer also reviewed:
  • Minara Sconce Small - Natural Wood
  • Martinetti Lamp - Chrome
  • etc.
Service
Product

Always excellent

No Comment
28-Aug

Ashmolean Shelves - Low (90x28x83cmH) - Silver Birch

  • Customer also reviewed:
  • Faux Shagreen Trunk Large - Taupe
Service
Product

Service rating : Delivery fine but other firms eg feather and black quicker
Product: Nice design- slightly over priced for quality

No Comment
28-Aug

Initialled Napkins Set of Four (60cmSq) - G

Service
Product

Service rating : Excellent
Product: Excellent

No Comment
28-Aug

Faux Sweet Pea Posy

  • Customer also reviewed:
  • Rivoli Folding Chair - Antique Grey
Service
Product

I have been quite impressed on all quality of items purchased

No Comment
28-Aug

Anastasia Cushion Cover (51cmSq) - Ruby/Sapphire Piping

Service
Product

Service rating : The delivery of these products took ages. I thought they were lost and rang several times
Product: Beautiful well made.

No Comment
28-Aug

Faux Hibiscus Stem - Pink

  • Customer also reviewed:
  • Urbino Half-Tester - Antique Gold
  • Sultan Half-Tester - Natural
  • etc.
Service
Product

I clicked and collected but didn't check the lamp box which was the wrong one
When I got home - I phoned and was impressed when told they would post the correct one out which I received today - so a disappointing situation put right in a reasonable timeframe. The only shame here is that the person who delivered the lamp wouldn't take the original one, Ineed to deliver it back to the shop - I don't travel that distance v often ... It will be something I need to now remember to do

Read more
No Comment
28-Aug

Rivoli Folding Chair - Antique Grey

Service
Product

Telephone contact sometimes quite prolonged as quite a long wait for an answer.
Once answered staff are pleasant and helpful to deal with.

No Comment
27-Aug

'Bouganvillea' Stem - Pink

  • Customer also reviewed:
  • Epirus Cushion Cover (46cmSq) - Blue/White
Service
Product

Exactly what I'd ordered and arrived when expected

No Comment
27-Aug

The Snow Rose Cushion Cover

Service
Product

Service rating : Helpful and courteous
Product: Lovely quality

No Comment
27-Aug

Madura Lampshade Silk (45cm) - Aubergine

Service
Product

Service rating : Faultless
Product: Perfect

No Comment
27-Aug

Faux Bunch of Multicoloured Stocks

Service
Product

Service rating : Postage service was rubbish a two weeks to wait with no information
Product: Not worth the full price (£100)

No Comment
27-Aug

Singita Hurricane Lamp

Service
Product

Service rating : I've found it to be excellent.
Product: Lovely lamp with good effect in the evening

No Comment
27-Aug

Faux Bunch of Delphiniums - Multi

Service
Product

Product purchased in sale so value for money, too expensive for me otherwise.
Product arrived exactly as described.

No Comment