OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 3901 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
9 Hour(s) ago

Florya Mugs - Set of Four

Service
Product

I shopped at the Edinburgh store in Leith where the staff were friendly and very helpful.
10/10. Great customer service and beautiful store.

No Comment
14 Hour(s) ago

Saltire Two Bookcase Lichen Grey

  • Customer also reviewed:
  • Saltire Low Square Table - Lichen Grey
Service
Product
Latest
Service
Product

Service rating : Helpful that you took delivery so I could collect from the store but a shame your "home" delivery is not getting more sophisticated and quicker in these online days!
Product: Looks good and nice colour. Substantial construction too.

20-Aug-2014
Not really quick enough or with tailored delivery times that are short windows.

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No Comment
28 Hour(s) ago

Camargue Chair Special Purchase Padded Cane Seat - Walnut

Service
Product

Service rating : Delivery timing was very good.
Product: Good design, but dislike solid rather than caned seat. Purchased four chairs from promotion brochure, wish had seen and examined them.The resin in the padding is extremely strong smelling and affects breathing for asthmatics.

No Comment
36 Hour(s) ago

Tatiana Cushion Cover- Ruby/Graphite Print(51cmSq)

  • Customer also reviewed:
  • Tatiana Cushion Cover(51cmSq)-Turquoise/Gold Print
Service
Product

Service rating : Fine
Product: wrong colour, returned it

No Comment
37 Hour(s) ago

'Sweet Peas' Bunch

  • Customer also reviewed:
  • Summer Garden Bunch - Multicoloured
Service
Product

the quality is excellent - just what I expected of OKA!

No Comment
38 Hour(s) ago

Astrid Headboard King - Swedish Blue

Service
Product

delighted with product and delivery went smoothly however it is very frustrating to receive an email the morning of your expected delivery for which you have paid delivery charges to find oka offering free delivery that very same day. As a regular customer it does not encourage me to buy from oka.

No Comment
39 Hour(s) ago

Wooden Bowl Small

  • Customer also reviewed:
  • Pair of Salt & Pepper Dishes
  • Tissue Box Cover
Service
Product

All fine except OTT packaging. Huge box filled with tons of plastic wrap.

No Comment
39 Hour(s) ago

Camargue Chair - Weathered Oak

  • Customer also reviewed:
  • Duck Feather Cushion Pad for Camargue Chair
Service
Product

Service rating : Always very helpful and friendly
Product: We use these all the time!

No Comment
40 Hour(s) ago

Plain Velvet Cushion Cover (51cmSq) - Dirty Orange

Service
Product

Service rating : Ok
Product: Good shade of orange

No Comment
40 Hour(s) ago

Cardoon Candle Holder Small (20cmDia27cmH) - White

Service
Product

OKA have a fantastic customer service department - nothing is too much trouble.
I shall certainly use them again.

No Comment
40 Hour(s) ago

Cardoon Candle Holder Small (20cmDia27cmH) - White

  • Customer also reviewed:
  • Cardoon Candle Holder Large (25cmDiax35cmH) -White
Service
Product

Service rating : As efficient as always
Product: Very attractive.

No Comment
40 Hour(s) ago

Cardoon Candle Holder Large (25cmDiax35cmH) -White

Service
Product

Service rating : I has no contact with customer service
Product: Not great quality

No Comment
41 Hour(s) ago

Marrakech Plate

Service
Product

fast delivery, well packaged

No Comment
18-Aug

Saltire Low Square Table - Lichen Grey

  • Customer also reviewed:
  • Saltire Coffee Table Lichen Grey
  • Saltire TV Console - Lichen Grey
Service
Product

Service rating : Ordered by phone and the service was excellent. Received a prompt email confirming my order and the waiting time for items to be back in stock. Also the delivery men were fantastic. Took all boxes and wrapping and even took their shoes off when entering my home! Thank you Oka, will be ordering again.
Product: Very pleased with the coffee tables. Love the design and the colour is a lovely earthy grey. Glad I bought them in the sale with free delivery as it made them a very good buy.

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No Comment
18-Aug

Faux 'Fur' Cushion Cover & Pad (100x70cm) - Leopard Print

Service
Product

There was some delay in delivery because although the web-site said the item was in stock, it wasn't and the item had to be sourced from one of the stores.

No Comment
18-Aug

Saltire Low Square Table - Lichen Grey

Service
Product

Service rating : Very prompt delivery.
Product: Very attractive and useful side tables for sofa.

No Comment
18-Aug

Saltire Low Square Table - Lichen Grey

Service
Product

Service rating : Very quick and easy and the ladies in the shop couldn't have been nicer or more helpful. Very happy overall and will definitely order more.
Product: Loved it. So sad to hear you're discontinuing the range, I can only afford a bit at a time!

No Comment
18-Aug

Songshi Vase

Service
Product

It took a little too long to be delivered and we were not kept informed of when it would be delivered.

No Comment
18-Aug

Plain Velvet Cushion Cover (60x35cm)- Blood Orange

Service
Product

Service rating : always great
Product: lovely cushion - thanks

No Comment
18-Aug

Stonewashed Linen Tablecloth (250x150) - Turquoise

  • Customer also reviewed:
  • Shelbourne Throw - Red
  • Pair of Salt & Pepper Dishes
Service
Product

Service rating : Excellent customer service both in store and by telephone. I would definitely buy from OKA again and fully recommend them.
Product: Very good quality material, and a beautiful colour that goes well with dark wood furniture.

No Comment
18-Aug

Pompidou Side Table - Small

Service
Product

I told delivery would be between 3 and 6 pm. It was at 7AM.

No Comment
18-Aug

Chester 3-Seater Sofa - Natural Linen

Service
Product

The delivery team were extremely nice and resourceful - the sofa was long and getting it through a door and round a corner was going to be nearly impossible. So they went through the garden, down a path with hydrangea blooms blocking the way and through the French doors. It took them a few minutes and no broken flowerheads ... brilliant. I had asked in advance if it would be possible for them to deliver my old sofa to a friend 5 minutes drive from me. Again this was carried out with quiet efficiency. All very impressive. Many thanks

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No Comment
18-Aug

Gustavian Sofa Side Table - Buttermilk

Service
Product

Service rating : Ordering on the website was a bad experience , firstly not knowing whether the gods had been ordered and secondly contradictory and confusing messages about goods still in the basket . Eventually got through to care line which was on overflow and the person I talked to could not answer any of my queries and promised a all back with in 1 hour which did not happen . Several calls followed each one not knowing that the issue had been resolved . A poorly designed order process and not joined up at all !!
Product: Bought 6 and 1 was damaged and replaced

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No Comment
18-Aug

Chinoiserie Planter

  • Customer also reviewed:
  • A Pair of Pugs
  • Songshi Vase
Service
Product

Service rating : Everyone is helpful and efficient, a pleasure to deal with.
Product: Quite large, but very well made, feels good quality.

No Comment
18-Aug

Pompidou Console Large - Brown

Service
Product

As usual, efficient and friendly service!

No Comment