OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 4331 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
8 Hour(s) ago

Repton Desk - Weathered Oak

Service
Product

Service rating : Accommodated my delivery date request. Other than that I really had no customer service.
Product: I would have liked to have said "fair" - it is not really the level of finish that I would have expected for one thousand pounds. I know it said weathered finish, but the finish has no depth to it. I also did not in any way expect to have to unpack, dispose of packing and assemble the piece for this price. I was left with a heavy box on its side in my living room - honestly, I would have liked to have returned the item once I saw it but didn't have the inclination to unassemble, repack the item. But I am unlikely to be a repeat customer at OKA. This does not feel a 'special' piece in any way, both in the way it was delivered nor in the finished product.

Read more
No Comment
11 Hour(s) ago

Oban Mirror - Large (64cmDia) - Black/Gold

Service
Product

I first saw the mirror in your store in Ladbrooke Grove ,I placed the order there and collected from your Sunninghill store ,both stores were very helpful.

No Comment
21 Hour(s) ago

Fringed Linen Napkins Set of Four - Grey Blue

  • Customer also reviewed:
  • Bone-Handled Bottle Opener
Service
Product

First class service from a first class team

No Comment
23 Hour(s) ago

Miscellaneous

Service
Product

Service rating : Great service
Product: Excellent product

No Comment
23 Hour(s) ago

Tigris Lamp - Large

  • Customer also reviewed:
  • Drum Shade Cotton (50cmDiax29cmH) - Off-White
Service
Product

order never comes when its suppose to, this was better than my last order . love your products but you need to have more stock available when ordered

No Comment
23 Hour(s) ago

Trevarno Mirror (81x100cmH)

Service
Product

Service rating : it was good to have a phone call to tell me date and approximate time of delivery.
Product: am very pleased - the mirror is just as advertised

No Comment
38 Hour(s) ago

Camargue Chair - Linen Grey

Service
Product

very helpful.

No Comment
42 Hour(s) ago

Space Lamp - Chrome

Service
Product

When we had cause to return one of the lamps the uplift of the faulty lamp and reordering was dealt with quickly and efficiently.

No Comment
44 Hour(s) ago

Drum Shade Cotton (30cmDiax17cmH) - Dark Taupe

  • Customer also reviewed:
  • Antler Lamp
Service
Product

Service rating : No real appreciation of the situation..."we use Parcelforce and there is not choice"
Pity to spoil your service in this way.
Product: Parcelforce arranged to deliver on 24th Nov so I waited in all day and nothing arrived for the third time. They had delivered back to you!!!! Parcelforce are not up to the job and are a severe disincentive to doing business with you. I still do not have the goods!

Read more
No Comment
44 Hour(s) ago

Faux Shagreen Standard TissueBoxHolder- Mole Brown

  • Customer also reviewed:
  • Sulu Silk Lampshade (25cm) - Black
  • Heraldic Cushion Cover (51cmSq) - Bronze
  • etc.
Service
Product

Service rating : All great!
Product: All great!

No Comment
46 Hour(s) ago

Killarney Mirror

Service
Product

Service rating : Arrived as expected, no problems.
Product: Colour was different to how it looked in the brochure and online. It has a slight green tint, however it works well with the antique washstand I bought it for. Impressive looking mirror.

No Comment
47 Hour(s) ago

Heron Standing Lamp - Brass

  • Customer also reviewed:
  • Pleated Linen Shade (30cmDiax20cmH) - Off White
Service
Product

Service rating : Fast.
Product: This is the third one I buy. The plug / wire have changed a bit, which is a shame as I wanted to put a three pin plug on it, but otherwise it is fine.

No Comment
24-Nov

Ashmolean Shelf Small (90x28x83cmH) - Flax

Service
Product

Service rating : This was good
Product: The bookcases look great and are well made but having fixed shelves makes them very impractical. I went to an OKA shop to get the height between shelves but the assistant only measured the height between the top shelf and the 'ceiling' of the bookcase, which is greater than the height of the other two shelves. Only the smallest books can be accommodated.

Read more
No Comment
24-Nov

The French Quarter Fireguard

Service
Product

Service rating : Product arrived well wrapped and within timeline specified
Product: Beautiful product, looks stunning positioned in the fire place and also pretty when fire is lit. Very good quality and has generated lots of positive comments from family and friends.

No Comment
24-Nov

Faux Dog Rose Stem (41cmH) - White

  • Customer also reviewed:
  • Purcell Vase - Large
Service
Product

Arrived and was exactly what was required!

No Comment
24-Nov

Faux Turtle Shell Boutique Tissue Box (14cmSqx14cmH)

  • Customer also reviewed:
  • Faux Sweet Peas Bunch (52cmH)
  • Faux Summer Garden Bunch (25cmH) - Multicoloured
Service
Product

everything was handled perfectly

No Comment
24-Nov

Fyodor Lidded Vase - Large (16x10x47cm)

Service
Product

Service rating : Love Oka. Recently spoke to Annabel at your call centre in Oxford. She was wonderful! :-)
Product: Beautiful, bought for a gift.
Going to buy it for myself! :-)

No Comment
24-Nov

Linen Cushion Cover 0756 (51cmSq) - Slate Blue

Service
Product

Service rating : See above
Product: This was a click and collect order. No one has contacted me to inform me if the order is ready for collection. I placed the order at least 4'weeks ago.
I am going to cancel it anyway.

No Comment
24-Nov

Oban Mirror - Large (64cmDia) - Black/Gold

Service
Product

Service rating : Ordered and delivered on time.
Product: it was a present and they loved it!

No Comment
22-Nov

Trevarno Mirror (81x100cmH)

  • Customer also reviewed:
  • Bastille Console - Recycled Pine / Taupe
Service
Product

The lead time for delivery was reasonable and communication regarding delivery was good

No Comment
22-Nov

Dervish Vase - Red

Service
Product

Service rating : Everything worked like clockwork. Thank you.
Product: It is slightly plainer, than I had imagined.

No Comment
21-Nov

The French Quarter Fireguard

Service
Product

Service rating : Excellent service
Product: Very pleased indeed, fireguard beautiful, speed of service excellent too.

No Comment
21-Nov

Tigris Lamp - Small

  • Customer also reviewed:
  • Drum Shade Linen (45cmDia) - Natural Linen
Service
Product

Everything arrived on time, well packed

No Comment
21-Nov

Isphahan Urn Lamp - Iznik

Service
Product

Ordered shade and lamp; website said lamp would be 2 weeks. Called after three; was told lamps had been sent off for rewiring. Called again after another 3 weeks; told lamps had just come in. No apology for wait or offer of discount (all lamps discounted by 15% at time). When lamp arrived, had different fitting from others we had purchased previously. Called for advice, and was promised someone would call back, but they didn't.

Read more
No Comment
21-Nov

Faux Turtle Shell Boutique Tissue Box (14cmSqx14cmH)

  • Customer also reviewed:
  • Giant Glass Paperweight
  • The Avid Reader Bookends
Service
Product

Excellent

No Comment