OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 5508 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
23 Hour(s) ago

Chevron Cushion Cover (60x35cm) - Multi

  • Customer also reviewed:
  • Duck Feather-Filled Cushion Pad (51cmSq)
  • Duck Feather-Filled Cushion Pad (60x35cm)
Service
Product

I am going away so they will arrange to send the cushion cover when I return.

No Comment
24 Hour(s) ago

100% Cotton Bed Valance King - Off-White

Service
Product

Excellent service - both in the shop and in customer service.

No Comment
34 Hour(s) ago

The Diamond Sideboard

Service
Product

Service rating : Response to return swift and courteous.
Product: Very poor quality, damaged in a number of places because of shockingly flimsy materials. For such an expensive item,astonished Nicky Haslam has put his name to products of this poor quality. My joiner described it as "palette wood". Replacement ordered, also damaged.

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No Comment
37 Hour(s) ago

Rivoli Set - Antique Grey

Service
Product

Service rating : Very easy to order and swift delivery.
Product: Love this set. Looks great.

No Comment
40 Hour(s) ago

Jet Table - Rubbed Black

Service
Product

Service rating : im not sure why they didn't follow up on delivery…i had to call them today with reminder of this email
Product: it wasn't delivered

No Comment
41 Hour(s) ago

Pleated Linen Shade (45cmDiax31cmH) - Off White

Service
Product

Service rating : I had trouble with your web site not accepting a discount could and with your delivery agent cancelling the delivery for no reason. Your telephone staff are very good but your logistics are slow and need to improve.
Product: The shades arrive before the lamps which is fine. However, the delivery window of 15 days is too long and not the service that you should be giving. Part of Internet shopping is speed. 3 days is long enough. It does put me off using you and if I can find product elsewhere with better service times, I go with them.

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No Comment
43 Hour(s) ago

Tendril Love Seat - Metal

Service
Product

Service rating : Really efficient delivery service
Product: Love it and it looks fab in the garden

No Comment
43 Hour(s) ago

Ashmolean Shelves - Low (90x28x83cmH) - Undercoat

Service
Product

Service rating : good communication
Product: As described and seen in the catalogue

No Comment
46 Hour(s) ago

Woodroffe Wing Chair - Natural Linen

Service
Product

Service rating : The delivery people were very polite and helpful.
Product: Service and courtesy way beyond the norm! The best company I've ever dealt with.

No Comment
47 Hour(s) ago

Sash Mirror - Distressed Finish

Service
Product

First time had a driver unpack to check the large fragile item was ok and remove the rubbish

No Comment
03-Jul

Drummond Sideboard (180x42x96cmH) - Flannel Grey

Service
Product

Service rating : Long delay in receiving item but definitely worth the wait... It's beautiful!
Product: Stunning piece of furniture - would highly recommend!

No Comment
02-Jul

Han Cabinet - Black

Service
Product

Service rating : Communication, flexibility regarding delivery and the delivery men all excellent.
Product: Very pleased with the cabinet, it is exactly like the one I saw in the shop.

No Comment
02-Jul

Sash Mirror - Distressed Finish

Service
Product

Service rating : Very accommodating and 5* customer service all round.
Product: Creates the impression of another window. Beautiful and understated.

No Comment
02-Jul

Isphahan Plates Set of 4

Service
Product

Service rating : Always great
Product: Returned them as not as vibrant as previous crockery bought

No Comment
01-Jul

Hurlingham 2-Seater Sofa Loose Cover - Off-White

Service
Product

Service rating : Great
Product: Great

No Comment
01-Jul

4in White Coated European Metal Carrier - White

Service
Product

Service rating : When I contacted Oka Antonia was brilliant and she arranged to send me both 5 and 6" size carriers. Very pleased with the outcome.
Product: Wrong size sent the lamp I bought needed either a 5 or 6" size.

No Comment
01-Jul

Astana Kelim (244x366cm)

Service
Product

Natasha Vivian was amazing - and so patient with the lot at the European Commission - she deserves a medal.

No Comment
01-Jul

Heraldic Cushion Cover (51cmSq) - Sage

Service
Product

Service rating : The item arrived on time.
Product: The "wiring" thread is rather rough and will have to be moved each time someone sits down, more decorative than functional.

No Comment
01-Jul

Empire Shade Linen (51cmDia) - Natural Linen

Service
Product

Service rating : Quick and efficient delivery.
Product: A beautiful lampshade. Exactly what I wanted.

No Comment
30-Jun

Han Cabinet - Black

Service
Product

Understanding, prompt answer, polite

No Comment
30-Jun

Savile Armless Chair Loose Cover - Off-White

Service
Product

Took a few months to come!

No Comment
30-Jun

Orleans Armoire - Linen Grey

Service
Product

Service rating : The right hand doesn't know what the left hand is doing. Two people I spoke to to make payment gave me different cost prices, the delivery date was unreliable. The only decent service I got was from the Broadway shop staff.
Product: It was broken. It was late, very late. Not good enough. OKA's design is lovely, OKA's standards of manufacturing, production and quality control are abysmal.

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No Comment
30-Jun

Hurlingham 2-Seater Sofa Loose Cover - Ecru

  • Customer also reviewed:
  • Hurlingham 2-Seater Sofa - Ecru
Service
Product

Service rating : kept informed re delivery
Product: very creased

No Comment
29-Jun

Tendril Bench - Metal

Service
Product

Service rating : Everyone at OKA really helpful.
Product: Very pretty bench. Efficient delivery.

No Comment
29-Jun

Pompidou Coffee Table - Small

Service
Product

No Comment