OKA Direct Ltd Reviews

Consumer ratings of OKA Direct Ltd

Feedback for www.okadirect.com has been compiled from 4980 Customer Reviews

  • Feefo member since
  • 19/03/2012
  • Established in 1999 as an Interiors mail order catalogue, OKA offers an entire range of products for the home, including sofas, upholstered furniture, dining tables and chairs, curtains, storage, beds, headboards and linen, rugs, lighting and so much more, which can be delivered to your home anywhere in the world. The extensive furniture range includes painted, rattan, bamboo, sofas, beds, tables, chairs and armoires. Over the last 11 years, OKA has developed into a multi channel retailer currently operating 13 shops across the United Kingdom alongside a mail order, online and trade service.

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Reviews

DateProductRatingCustomer ReviewReply from www.okadirect.com
1 Hour(s) ago

Trivandrum Rug (240x310cm) - Red/White

  • Customer also reviewed:
  • Plain Linen Cushion Cover (51cmSq) - Natural
  • Plain Linen Cushion Cover (51cmSq) - Off White
  • etc.
Service
Product

Service rating : The lady I spoke to over the phone was very helpful,but also had a great sense of humour ,made ordering great fun !!!!!!
Product: Love it ,very well wrapped.

No Comment
3 Hour(s) ago

Faux Berry Stem (92cmH) - Green

  • Customer also reviewed:
  • Bottle Vase - Purple
Service
Product

Service rating : I had occasion to speak to customer services and they were very helpful.
Product: The colour was extremely darker than shown in the brochure.

No Comment
4 Hour(s) ago

Miscellaneous

Service
Product

I had a new Portsea(?) wineglass break mysteriously in the dishwasher - all others have always been fine. Deborah went out of her way to track down a replacement nationwide free of charge and had it delivered only a couple of days later! Brilliant customer service which sadly is very rare these days. Thank you.

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No Comment
4 Hour(s) ago

Plain Twisted Wine Glasses small - Set of 4

Service
Product

Service rating : Very good service to replace a flawed glass with a full new set of 4. I received the order before Christmas but did not unpack them until February. They were replaced with no trouble at all and arrived the day after I rang Customer Services.
Product: These were a replacement for a set which had one glass with a serious flaw. OKA replaced the set rather than the individual glass which was most generous.

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No Comment
5 Hour(s) ago

Campaign Desk - Vintage Oak

Service
Product

OKA customer service excellent. The courier service not good. I had to chase them to get a delivery date. I had to phone 3 times as each time they said they would call with a date, and didn't. The delivery driver however, was excellent. He called twice on the day, once to say he was en route and once to give me a delivery time.

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No Comment
5 Hour(s) ago

Campaign Desk - Vintage Oak

Service
Product

Service rating : Everything went smoothly, just as one wishes
Product: The desk was well wrapped, and looks just like the catalogue picture. Works beautifully in our space.

No Comment
14 Hour(s) ago

Faux Shagreen Fragrance Diffuser Holder - Jade

Service
Product
Latest
Service
Product

Service rating : very good
Product: Very impressed, had made a comment on this product and they called me straight away and sent me a replacement.

04-Mar-2015
very good, lovely products

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No Comment
19 Hour(s) ago

Room Fee

Service
Product

A very useful service - we had excellent advice on what to get - and very promptly too.

No Comment
20 Hour(s) ago

Olympique Desk - Pale Olive/Mango Wood

  • Customer also reviewed:
  • Olympique Chest of Drawers - Pale Olive/Mango Wood
Service
Product

Manager, Dan, bent over backwards to help when our first delivery went badly wrong. The British guys who delivered the first time, damaged our newly painted wall and tried to change the delivery time with almost no notice. They also failed to give me a call an hour before delivery and just turned up with no apology. The second delivery of a new desk, went really well and both the Lithuanian guys who delivered were excellent, courteous, and extremely helpful.

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No Comment
24 Hour(s) ago

Olympique Mirror - Pale Olive

Service
Product

Service rating : Excellent as always.
Product: Very pleased with this mirror. Rather a crude finish and the glass isn't the best but overall still very pleased for the,price.

No Comment
26 Hour(s) ago

The Quatrefoil Mirror

Service
Product

Service rating : I think Oka is fantastic always courteous and always obliging I have shopped since you had the shop on Sloane street,I am waiting now for the mirror to be collected as I am returning it. I hope it will be soon as it is leaning against my sofa and a bit inconvenient but I tell everyone about Oka it is a great shop. Thankyou.
Product: It is not suitable and much too heavy for my husband and me to manoeuvre and athe antiqued mirror when in my room did not look atall authentic

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No Comment
27 Hour(s) ago

Varese Bench - Eau de Nil

Service
Product

It was efficient and clear

No Comment
27 Hour(s) ago

Chinon Armchair - Cream Cotton

Service
Product

Service rating : Meant to be excellent but my finger too large.
Product: I thought it would be cream as in the catalogue but it appears to be beige! Perhaps the one advertised was white!

No Comment
27 Hour(s) ago

Stockholm Desk - Lichen Grey/ Weathered Oak

Service
Product

The order went to the wrong address - not the one I had given. Phone calls from driver did not give a return number so I could not call back. This then required a phone call to your office where someone tracked down the driver and delivery was achieved. Since I had come from London to receive this delivery in Bath, I was not pleased at the prospect of another delivery date.
Also, your dropdown list of 'titles' on the online order from does not include mine - Revd - although there is an extensive choice.

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No Comment
27 Hour(s) ago

Bird Paintings - Set of Twelve

Service
Product

Service rating : Really pleased with your service, thank you
Product: Excellent

No Comment
27 Hour(s) ago

Barathea Cushion Cover (51cmSq) - Sea Blue

Service
Product

I have asks on numerous occasions to be selfs from your databases, I would appreciate it if that could by efficiently organised for me. Clarke your online option doesn't work properly.

No Comment
27 Hour(s) ago

Olympique Mirror - Pale Olive

Service
Product

Service rating : calls answered quickly and lovely operator
Product: Lovely mirror - useful in any space - have it behind free standing bath. As always extremely well packaged when delivered.

No Comment
28 Hour(s) ago

Britten Vase

  • Customer also reviewed:
  • Chinon Desk - Antique Oak
Service
Product
Latest
Service
Product

We had what is an expensive desk delivered - only for the courier not to build it properly. We questioned that there were insufficient bolts (he put in 4 - 1 without a washer - rather than 8) and made an off-hand comment that someone might be back to repair it that day. If we had put the computer on the desk as they left it - it would have collapsed. It then took more chasing and more delays for someone to return to fix it nearly a week later. For a £1k piece of furniture this is totally unacceptable and a woeful failing. I don't intend to shop with Oka again after this experience. Days wasted chasing and waiting for people to turn up - it's the sort of service you might get with Ikea...in fact not sure even they would leave a half-built table like this.

04-Mar-2015
See comments above.

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No Comment
28 Hour(s) ago

Rajasthan Pleated Shade (45cmDia) - Red/Off-White

Service
Product

Looking forward to click and collect at Froxfield as delivery costs are expensive.

No Comment
28 Hour(s) ago

Camargue Chair Special Purchase Padded Cane Seat - Walnut

Service
Product

Really EXCELLENT!

No Comment
28 Hour(s) ago

£50 Gift Voucher

Service
Product

n/a

No Comment
28 Hour(s) ago

Ashburnham Quilt double

Service
Product

Really good, thank you. I wouldn't like my house to have a typical OKA all-over look though it's very nice to buy bits and pieces.

No Comment
40 Hour(s) ago

Xin Bedside Table - Black

Service
Product

Service rating : Helpful staff in the Harrogate store. Delivery and unpacking speedy and efficient.
Product: A well made and finished decorative and functional piece of furniture. As I bought two though it would have been even better if the doors could have been made as a pair with opposite opening doors. Nevertheless, delighted.

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No Comment
45 Hour(s) ago

Rattan Underplate

Service
Product

Service rating : customer service very good
Product: poor quality - not worth the price - had to send one back but was replaced

No Comment
45 Hour(s) ago

Faux Summer Garden Bunch (25cmH) - Multicoloured

  • Customer also reviewed:
  • Mini Pillow & Pad
Service
Product

Service rating : Emjoy the swift delivery
Product: Am delighted with my decoration though for me the two very bright sweet peas were a bit over the top!!

No Comment