Monarch Airlines Reviews

Consumer ratings of Monarch Airlines

Feedback for www.monarch.co.uk has been compiled from 109945 Customer Reviews

  • Feefo member since
  • 18/11/2013
  • Monarch offers flights to Europe from six UK airports and is committed to providing a quality service, with experienced, professional staff.

  • Website

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.monarch.co.uk
2 Hour(s) ago

Your booking experience

Service
Product

I have not tested yet

No Comment
2 Hour(s) ago

Your booking experience

Service
Product

competitive prices, helpful call centre staff

No Comment
3 Hour(s) ago

Your booking experience

Service
Product

I booked my trip to Spain with my daughters, after that I booked my return alone, as the girls will be in Spain for a while. This is the reason I could not book both tickets at the same time. Thought the process of my first booking I was given a discount code to use if I bought my return with Monarch, but it never could be redeemed. Is it misleading advertising?

Read more
I am sorry that you found the advert for a discount misleading. I will get our Commercial team to look at this advert to review it. Kind regards,

Customer Services, MS
Monarch Airlines
4 Hour(s) ago

Your booking experience

Service
Product

On line booking simple and staightforward, never any problems very good all round, kind regards JKK

No Comment
4 Hour(s) ago

Your booking experience

Service
Product

Adequate

No Comment
4 Hour(s) ago

Your booking experience

Service
Product

Completely hassle free. Nice plane with plenty of leg room.

No Comment
5 Hour(s) ago

Your booking experience

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Product

I booked with you guys and when I checked for the tickets it said £107 so I booked my ticket then had to pay for suitcases, which was fine, once I confirmed the booking to make the payment I was charged to pay by card and I was also charged for a booking fee, so in total tickets didn't turn out as cheap as it was ment too, and I had to pay in order for me to book my ticket and in order for me to pay by card. I don't think this is very fair even though I paid it I think it should be made clear to people that all these fees are going to be applied.

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thanks for your comments. We do outline on our website FAQs about paying with a card. I can appreciate that this must have been disappointing when you think you have paid for your flight. I will make our website development team aware of your feedback so that it can be clearer on the website. Kind regards,

Customer Services, MS
Monarch Airlines
5 Hour(s) ago

Your booking experience

Service
Product

I had no problems with any aspect of the flight. The only bugbear with Monarch is that you have to select and pay for a seat to do online check in. Not really useful if travelling alone with hand luggage only. Other airlines do not do this. Please reconsider the online check in process as it seems they are making more money than is necessary.

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No Comment
5 Hour(s) ago

Your booking experience

Service
Product

Identifying the cheapest fare in the calendar is easy ,and the instant display in the price panel useful. We find all the extras (choosing seats etc) resistible, BUT would pay more, eg 15 GBP, for re-instatement of flights to Jerez.

No Comment
5 Hour(s) ago

Your booking experience

Service
Product

My first flight on Monarch. Excellent. One outstanding difference with your opposition. It is all much more relaxed, particularly pre boarding. Makes a big difference.
The proviso is that the staff and organisation cannot be relaxed as well !.

No Comment
5 Hour(s) ago

Your booking experience

Service
Product

Always easy to book. That's why we keep coming back.

No Comment
5 Hour(s) ago

Your booking experience

Service
Product

Easy to follow booking,flown with monarch airlines before.

No Comment
5 Hour(s) ago

Your booking experience

Service
Product

easy to book, right and useful information shown during the process.

No Comment
6 Hour(s) ago

Your booking experience

Service
Product

A very user friendly site :-)

No Comment
6 Hour(s) ago

Your booking experience

Service
Product

I needed assistance for my flight and I have been impressed with the service received, the courtesy and professional handling for my booking and the handling of the assistance received were really exceptional and I can only recommend it.
many thanks

No Comment
6 Hour(s) ago

Your booking experience

Service
Product

Would appreciate if passengers could be served free of cost cold anand hot drinks

No Comment
7 Hour(s) ago

Your booking experience

Service
Product
Latest
Service
Product

Good service .

24-Jul-2014
Good value and service

Read more
No Comment
7 Hour(s) ago

Your booking experience

Service
Product

Handled very well by a very personable young lady.
A pleasure to deal with you.
We would have preferred to have booked the return leg with Monarch, but you did not have the later flight that we required.
We will use you again as long as the cabin service is as good!

No Comment
7 Hour(s) ago

Your booking experience

Service
Product

it was great really easy to book pay and check all details online, i can check what my status is with my booking and everything amazing service thank you.

No Comment
7 Hour(s) ago

Your booking experience

Service
Product

Seats seemed quite close together (not a lot of space for legs)

No Comment
7 Hour(s) ago

Your booking experience

Service
Product

Relatively easy to book on line.

No Comment
7 Hour(s) ago

Your booking experience

Service
Product

I was charged over 500 pounds by Monarch for flights that should have been under 300 pounds for both myself & my husband. The most shocking part was that I booked my flights through Expedia & had already paid for my entire trip, flights & hotels at 800 pounds so I was appalled to see an unauthorised charge from Monarch for over 500 pounds without their permission. I had to call my credit card company & file a fraud charge against Monarch for illegally charging my card without my permission & for almost double the amount. I would have cancelled my flight but it is not refundable but I will not be flying with them again after this upcoming holiday.

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No Comment
7 Hour(s) ago

Your booking experience

Service
Product

I can not fault the company in any way.

No Comment
7 Hour(s) ago

Your booking experience

Service
Product

The plane was late but we got to our destination we got txt message up date when the France air stroke was on

No Comment
7 Hour(s) ago

Your booking experience

Service
Product

Very easy and simple booking

No Comment