Monarch Airlines Reviews

Consumer ratings of Monarch Airlines

Feedback for www.monarch.co.uk has been compiled from 219219 Customer Reviews

  • Feefo member since
  • 18/11/2013
  • Monarch offers flights to Europe from six UK airports and is committed to providing a quality service, with experienced, professional staff.

  • Website

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.monarch.co.uk
5 Minute(s) ago

Your booking experience

Service
Product

Easy transaction

No Comment
59 Minute(s) ago

Your booking experience

Service
Product

véry easy to book as allways

No Comment
2 Hour(s) ago

Your booking experience

Service
Product

I always use Monarch, it's a good website, easy to use and clear. The pricing is competitive and all the extras are displayed in the final price.

No Comment
2 Hour(s) ago

Your booking experience

Service
Product

No problems at all.

No Comment
3 Hour(s) ago

Your booking experience

Service
Product

Is the required rating required for the booking in process? Or is is for the whole process of booking to return to the departing airport?
A customer satisfaction rating should be asked for after the process has been completed.
When travelling with children the lead passenger should have a note against it to say this is the person in charge of the child. as we filled in the form twice before realizing this. I thought the lead passenger was the bill payer.

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No Comment
3 Hour(s) ago

Your booking experience

Service
Product

Website easy to use

No Comment
3 Hour(s) ago

Your booking experience

Service
Product

Did not receive a confirmation on the website after payment. The only confirmation was via email.

No Comment
3 Hour(s) ago

Your booking experience

Service
Product

i love Monarch but had problems booking online, so rang the help line and booked with them, they also could not book in flight meals and promised to ring back in a few hours to book the meals and diddnt, not upto the usual standards and will loose customers if this continues, as on last flight i booked meal and didnt recieve and now have to go through claiming it back, not impressed and may as well fly with the cheaper airlines if this is the service we are going to get!

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No Comment
3 Hour(s) ago

Your booking experience

Service
Product

It is my first time that i'm going to fly with this company. I hope it'll be great

No Comment
3 Hour(s) ago

Your booking experience

Service
Product

h

No Comment
3 Hour(s) ago

Your booking experience

Service
Product

Very good, I'm so happiness.

No Comment
3 Hour(s) ago

Your booking experience

Service
Product

Trouble free process from start to finish

No Comment
3 Hour(s) ago

Your booking experience

Service
Product

Seems to be a lot more difficult to pre book seats now, which is a shame. It looks to me likes its only included in the complete essentials package - crafty and not welcome.

No Comment
4 Hour(s) ago

Your booking experience

Service
Product

booking experience ok, pricing strategy erratic

No Comment
4 Hour(s) ago

Your booking experience

Service
Product

the score should have been excellent but the boarding procedure at the gate is an absolute farce, no passenger management at all, it's just end's up as a free for all ! priority boarding what a joke, why would anybody in their right minds pay £5.00 to get involved in a rugby scrum to get to the front. When on board the cabin crew, flight and service etc is excellent but you are constantly let down by the boarding procedure here and in spain. please note this is not a one off moan it repeats itself over and over again, please don't take this the wrong way but after your usual "we will pass this onto the relevant department" could you drop me a line and tell me what if anything your going to do about it.
many thanks,
allen.

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No Comment
4 Hour(s) ago

Your booking experience

Service
Product

Easy to use quick process and confirmation good service

No Comment
4 Hour(s) ago

Your booking experience

Service
Product

Easy to use website, no problems. Use you at least twice a year! Many thanks

No Comment
4 Hour(s) ago

Your booking experience

Service
Product

we usually fly with you every May but your prices were much to high for us to fly both ways so we are retuning with Easyjet also you did not have the flight days availble for our return

No Comment
4 Hour(s) ago

Your booking experience

Service
Product

Used my iPad to try and book and then found out it would not complete so had to start from scratch on my laptop. Annoying to say the least

No Comment
4 Hour(s) ago

Your booking experience

Service
Product

Booking was straight forward without complication.

No Comment
4 Hour(s) ago

Your booking experience

Service
Product

very smooth easy to use website

No Comment
4 Hour(s) ago

Your booking experience

Service
Product

Very helpful friendly staff

No Comment
4 Hour(s) ago

Your booking experience

Service
Product

Straightforward, good booking. Wish I didn't have to pay extra for allocated seats though.

No Comment
4 Hour(s) ago

Your booking experience

Service
Product

we found you web verry good and your prices

No Comment
4 Hour(s) ago

Your booking experience

Service
Product

It would be useful to know what the baggage cost are for an ordinary flight before upgrading.
When booking seats it would be useful to be able to cancel a seat booking, the only way I managed to do this was to go back in the browser then forward again.

No Comment