Monarch offers flights to Europe from six UK airports and is committed to providing a quality service, with experienced, professional staff.
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The only area of concern is wheelchair assistance. My mother aged 86 is travelling Manchester - Malaga alone. A taxi will be dropping her off. Neither of us can find on The Monarch site information regarding arrangements of how and where to pick up the wheelchair at Manchester Airport. We spent a considerable amount of time searching for instructions and resorted to contacting Monarch customer service. They informed us that the wheelchair is made available upon arrival at the airport by placing a call on a yellow telephone the whereabouts of which is unknown to us. A location map of the terminal would be helpful.03-Sep-2014Onboard experience is very good - courteous attendants, prompt service and clean environment.03-Sep-2014No.more comments.03-Sep-2014No further comments
Had to change flight to come back early done with no hassle or fuss thank you
it s very good
Very good service
We missed our monarch flight from Dalaman to London. When i realised we had mixed the dates up, i franticly looked for someone to help me find new flights back to London. The monarch representative in Dalaman airport was incompetent and repeatedly told me that there was nothing she was able to do, despite being sat behind a computer. In fairness she was being sweet and calm, however she proved to be completely incompetent in helping us. The staff working in the Monarch office in Dalaman airport where rude and unhelpful. In the end we managed to book tickets ( after the 4th or 5th attempt) online costing £1200! and leaving 24 hours later! This was my first time flying on monarch and it will also be my last. Also you have the least leg room of any airline.
Good service and pleasant staff
Simply brilliant !03-Sep-2014Excellent
Easy to book. Clear website and many optional services.
Booking process fine. I always find logging back Into my account could be easier. I do prefer another low cost airline's customer account/log in to be honest. Simple and easy.
Very pleased with the service
6.99 to book a seat is annoying, as is the fee for using a debit card. Otherwise good.
Long delays which I now understand are common place. Very long queues to check in. Poor communications. Passengers told incorrect information of their rights to food vouchers after flight delays. Do i need to go. I doubt I will ever use your airline again.
very easy to book no hassle quick response good service.
Offered the best price and clear flights details and optional extras. good value for money.
Normally good service.
Overall the service is good but only just - the booking experience was far from easy and the horrendous thing that happened was that the website crashed and when I tried to book again the price of the flight went up - also the baggage and pricing related to that is so confused when you could make it so much simpler. But I have to say its the end product that counts, so hopefully the flight will be great.
Have flew with monarch before and couldn't fault the service. This booking hasn't been completed yet though and booked direct with them. I do find the fee for choosing a seat more expensive then some others and that you have to choose a seat to get free online check in other wise told I have to check in at the airport
Ansolutely appalled by the turkish monarch airlines represntative. I went to Turkey with my 2 young children one 5 and other 1 years old. Entry was rejected and the monarch representative was so rude they we're mean to provide food. But we waited 6hours for food. No breakfast. Was refused my check on luggage so my baby was in a soiled nappy for 8 hours. Would never travel to turkey again
easy to book and use, first time user of Monarch so will see how we fly
Not the easiest of websites at first gance, but efficient once i had worked it out
Very polite personnel!
I've always had good vibes from Monarch.
Brilliant and easy.