Monarch Airlines Reviews

Consumer ratings of Monarch Airlines

Feedback for www.monarch.co.uk has been compiled from 459448 Customer Reviews

  • Feefo member since
  • 18/11/2013
  • Monarch offers flights to Europe from five UK airports and is committed to providing a quality service, with experienced, professional staff.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.monarch.co.uk
14 Minute(s) ago

Your booking experience

Service
Product

Website didn't work - needed to make an expensive phone call to book flights - person on phone was excellent

16 Minute(s) ago

Your booking experience

Service
Product

Would be more helpful to be given a price to book initially. I don't mind paying the extra for checked luggage but I feel seats should be included in the original quote. My main concern was the slowness of the website. On the first occasion I waited so long that it appeared frozen so I started again. It took me hours to finally make the booking.

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23 Minute(s) ago

Your booking experience

Service
Product

The booking process introduces an unnecessary confusion. The optional Essential Pack states that online check-in is included. Does this mean that Flight Only does not include it?
I was not able to find an answer anywhere in the FAQs.
The advertised help line phone number is not valid outside the UK (I live in Israel).
I booked anyway assuming that I will be able to check-in online when the time comes. All other airlines allow encourage it so I assume that Monarch will as well.
I'm not interested in receiving an answer to the question. I want the original source of confusion removed. If online check-in is allowed for all tickets then don't offer as an option. If it has to be paid for then say so clearly.

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29 Minute(s) ago

Your booking experience

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Product

i've reiceved a good service and booked easily my ticket by online

52 Minute(s) ago

Your booking experience

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As usual great.

2 Hour(s) ago

Your booking experience

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The best "cheap flight" airline. Always my no.1 choice if they have suitable flight times for me.

2 Hour(s) ago

Your booking experience

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Very easy & convenient...Thanks

2 Hour(s) ago

Your booking experience

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Product

I could not work out how to check in online as it would not let me without paying for a seat which I was not aware of pre booking stage. So I felt let down and still have not worked out what to do...

3 Hour(s) ago

Your booking experience

Service
Product

We are extremely annoyed with the rip-off corporation that is "Monarch".
When we were asked if they should charge our credit card in GBP or USD we said dollars, since we have a US credit card. A 165£ ticket was charged to our credit card as $264. This represents an exchange rate of $1.60 to the pound. The Pound has not traded at that rate for 2 years! Todays exchange rate (as everyone knows) is $1.37. Clearly this is gouging. The fact that Monarch would act in such an exploitive and unethical manner is reason to never use this company again and broadcast their underhanded behavior far and wide.

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3 Hour(s) ago

Your booking experience

Service
Product

Website crashed twice. Other than that it's good

4 Hour(s) ago

Your booking experience

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Easy to book and very good website.Have travelled with Monarch on several occations and they are very efficient.

4 Hour(s) ago

Your booking experience

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Product

I need my money back in did not book any flights with you please refund my money back in have book my ticket with easyJet. Thanks

7 Hour(s) ago

Your booking experience

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Booking system easy to follow and complete.

8 Hour(s) ago

Your booking experience

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Website a bit shaken. Wasn't sure I had booked the flight had to look twice.

8 Hour(s) ago

Your booking experience

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Product

The web site was very easy to use and booking took very little time. Follow up was quick and thorough.

8 Hour(s) ago

Your booking experience

Service
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Easy to book

9 Hour(s) ago

Your booking experience

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First time booked with Monarch, friendly website and easy to book.

9 Hour(s) ago

Your booking experience

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Have used you before and will use you again, if we can afford it after todays horrendous result

9 Hour(s) ago

Your booking experience

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very expensive flight

10 Hour(s) ago

Your booking experience

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Straight forward and easy to book

10 Hour(s) ago

Your booking experience

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Very good

10 Hour(s) ago

Your booking experience

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Product

Needed to contact Monarch by phone as website is slow, glitch and counter-intuitive. Also, suggest you allow customers to print boarding pass from within Check-in, as other operators.

10 Hour(s) ago

Your booking experience

Service
Product

Really need to sort out the website I went to book a flight on the 12th of July and then it changed my date to the 14th of June and charged me modification fee very disappointed

10 Hour(s) ago

Your booking experience

Service
Product

Web site was easy to follow. No hidden extras everything explained and straight forward. will use again to book flights.

11 Hour(s) ago

Your booking experience

Service
Product

The on line booking is easy to follow. It is too soon to check in on line and travel, so cannot comment on that yet.