Modern-Rugs.co.uk is the UK's leading online rug store.
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Service prompt and efficient
Service rating : The agreed length of time for the carpets arrivals has always been correctProduct: I chose these carpets after much searching for flat,dark carpets which will look good on beautiful parquet floors, flat enough so as not to trip up anyone and patterned enough to hide mucky sons' shoe marks. They are perfect and their style always commented on by visitors.
Service rating : Fantastic service and delivered so quicklyProduct: Absolutely brilliant rugs. Lovely thick pile and great value
Service rating : I had to phone company regarding the delivery and they were so helpful. They phoned me back within 10 minutes and the rug was delivered the next day.Product: Exactly the same as website stated. Colours were identical. Good quality. Good value and it came rolled up. Really good pictures on website.
Service rating : Easy site to use.Product: Arrived on time.The rug fits just with colour scheme in kitchen.13-Sep-2015No problems with this site
Service rating : Very good service.Product: The rug was advertised as 120 x 170 but was 120 x 180. It was slightly too long but decided to keep it.
Service rating : The rug came on time - no issuesProduct: Just leaves green fluff around the house but otherwise a good quality rug
Service rating : Communication was good and item was delivered promptlyProduct: The rug was as we expected and perfect for where we required it
Service rating : Good communication and prompt deliveryProduct: A good rug
Service rating : Easy to use service which delivers as promised.Product: A fine rug, very pleased with purchase.
Service rating : Great prices, website is easy to navigate and great communication also - I had email updates about my order and also one to say which day it would be delivered. Great serviceProduct: Really good quality and the colours on the picture online are true to what the actual rug looks like. Great price too.
Service rating : Quick delivery! No problems at all!Product: Good quality item!
Service rating : The rug was described and photographed very well on the site and arrived just as I hoped. I had to chase it around a bit - UPS is not my favourite postal company!Product: Very good quality, good value for money, really pretty in my daughter's nursery - exactly as it featured on your website.
Service rating : Brilliant arrived when expectedProduct: Fantastic just what I have been looking for. I wanted something a little different and I love it.
Service rating : Very swift and safe delivery.Product: Delighted with rug, looks and feels lovely.
Service rating : Very helpful. Excellent service.Product: Very pleased with choice of rug. Colours were true to picture.
Service rating : Great service no complaints what so ever, would recommend this company to family and friends.Product: Exactly what I wanted. It's a beautiful rug and arrived in good time. I am very happy with my purchase and would use Modern Rugs again.
Service rating : No problems at allProduct: Fab rug, kids love it, pity it's got American spelling on it but I did clearly see that on the picture before I bought it so was expecting that
Service rating : 1st class service and prompt deliveryProduct: excellent quality of product. 100% description
Service rating : arrived promptly.Product: very happy wonderful quality reasonably priced and looks great.
Rug very different in colour and is not as described. Website describes as red. It's a very pale terracotta. Even if the manufacturer said it was red the sales team could have pointed out its a terracotta shade. Not a deep vibrant red as it appears on the picture. The response to my complaint about the colour was that it is the correct rub and how it was photographed etc. I am using a top of the range Apple iPad and am aware the camera can lie, but this is as good a representation of colour, on line, as you can get. Whatever the camera said could easily have been supplemented by information from the sakes team. My issue is not with the quality of the product but with the poor information and very poor customer service regarding the complaint.
The person who sold the rug was great. Seems to be good enough quality and delivery was fine, but poor description and very poor after sales service have really disappointed me.
I will keep the rug as I am doing up a room from scratch and it will do fine. Nevertheless, if colour had been a viral factor thus would have been a different tale.
Service rating : The rug is very comfy and the finish is as described. Will decidedly purchase another oneProduct: A very good product
Service rating : Arrived well packed when they said it would and was able to track its progress.Product: Feels lovely underfoot. Colours slightly different from the representation, more beige than cream, but no matter, it looks great.
Service rating : got delivered quite quickProduct: didnt look like colour on web page was lighter but since packaging was not the best to wrap back up i decided to keep it and get used to it