Anonymous Customer wrote on 20-Jan-2012
My order was canceled and
Refunded without my knowledge to which I also took a day of work
To wait for the delivery. Awful awful
MandM Direct wrote on 25-Jan-2012
Thank you for your feedback.
I'm sorry to hear that the item you ordered was sold out. Unfortunately, it seems that at the time the order was placed the items was available, but when we came to process this we discovered we could no longer meet the demand for this product. You should have received an email and a letter advising you of this and I apologise that this did not happen on this occasion. I can see that you have contacted our customer services department regarding this and I hope that this has helped with the issue.
Please accept my apologies for any inconvenience caused.
Tish - Customer Care team
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