MandM Direct Reviews

Consumer ratings of MandM Direct

Feedback for www.mandmdirect.com has been compiled from 369962 Customer Reviews

  • Feefo member since
  • 27/04/2010
  • MandM Direct is one of the UK's leading fashion and sports retailers selling your favourite top brands - Bench, Firetrap, Timberland, Fred Perry, adidas, Nike, Puma, Henleys, Berghaus and loads more, all with savings of up to 75% off UK recommended retail prices.

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Reviews

DateProductRatingCustomer ReviewReply from www.mandmdirect.com
18-Sep

Onfire Womens Buckle Boots Charcoal

Creased and not marked leather like in description

Read more
Hi,
I am sorry to hear that these boots were not as expected. We would not want you to keep an item that you are not completely happy with. You can return any unwanted item, unworn, within 28 days for a refund.
Please accept my apologies for any disappointment caused.
Tish
Customer Care Team

17-Sep

Onfire Womens Buckle Boots Charcoal

Could be nice boots but the calf width is HUGE! It would be helpful if the measurements were included to save a bundle on postage.

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I am sorry to hear that these boots were not suitable. We try and give as much information as possible for all items, but it seems that this measurement is not provided by the manufacturer.
Please accept my apologies for any disappointment caused.
Tish
Customer Care Team

30-Aug-2014

Onfire Womens Buckle Boots Charcoal

  • Customer also reviewed:
  • Helly Hansen Womens Ontario Helly Tech Shell Jacket Black

Excellent value

No Comment
25-Aug-2014

Onfire Womens Buckle Boots Charcoal

  • Customer also reviewed:
  • Voi Jeans Mens Delta Boots Black

The quality was very good had to return as they were too narrow across foot but I have wide foot

No Comment
08-Aug-2014

Onfire Womens Buckle Boots Charcoal

  • Customer also reviewed:
  • Vero Moda Womens Brave AOP Graphic Trousers Snow White
  • Vila Womens Agatha Knit Cardigan Rumba Red
  • etc.

But too big for size 5

No Comment
24-Jul-2014

Onfire Womens Buckle Boots Charcoal

  • Customer also reviewed:
  • Vans Womens Cunning Double Breasted Jacket Black
  • Vans Womens Doo-Wop Military Jacket Grey
  • etc.

Excellent service, very pleased with products , easy to return items, will be ordering again

No Comment
09-Jul-2014

Onfire Womens Buckle Boots Charcoal

  • Customer also reviewed:
  • Hype Womens Skater Camo Spot Pumps Camo Black
  • Fluid Womens Canvas Pumps White
  • etc.

Had there been more comprehensive measurements on the online description, I would have been able to tell if the boots fitted before they reached me. It turned out they didn't, so they had to be returned.

Read more

Thanks for your feedback.
I am sorry this item didn't fit as you expected. We do aim to give as much size information as possible online to help our Customers when choosing which size to buy and this information comes directly from the Brand themselves and is given on each item individually. I can confirm that we received and processed your return on 07.07.14 and refunded accordingly.
Pierre
Customer Service Team Leader

30-Jun-2014

Onfire Womens Buckle Boots Charcoal

  • Customer also reviewed:
  • Wax Womens Aqua Shoes Black/Fuchsia
  • Nike Knee High Socks Violet/Grape
  • etc.

Bargin

No Comment
09-Apr-2014

Onfire Womens Buckle Boots Charcoal

  • Customer also reviewed:
  • Onfire Womens Boots Dark Brown
  • Onfire Womens Boots Black
  • etc.

Lovely product, great price However too wide in calfs so had to return them.

Read more
No Comment
19-Mar-2014

Onfire Womens Buckle Boots Charcoal

bought for my daughter,look great excellent value no complaints outstanding

No Comment
14-Mar-2014

Onfire Womens Buckle Boots Charcoal

  • Customer also reviewed:
  • Vans Womens Invitational Parka Jacket Castlerock
  • Nike Womens F Gravity T-Shirt Black/Green

strange shape , baggy around calf

Read more

Thank you for your feedback.
I am sorry some of your items did not fit as expected.
I can see from your account that your item(s) have arrived back with us and your refund was made on the 13/03/14. Please allow 3-5 working days for the refund to show as available balance.

Regards
Emma Customer Care Team
06-Mar-2014

Onfire Womens Buckle Boots Charcoal

Lovely boots, good quality, nice charcoal colour , however a little to loose around calf, would not be suitable for skinny legs. I am size 4 and the boots were a generous fit, not tight, so get your usual size, might even fit in a pair of thin socks. Satisfied overall, even better with a 20% discount!

Read more
No Comment
06-Mar-2014

Onfire Womens Buckle Boots Charcoal

  • Customer also reviewed:
  • Onfire Mens Slip On Shoes Black
  • Onfire Womens Boots Dark Brown
  • etc.

Excellent service emailed me to advise when my parcel was despatched and when I should expect it to arrive.

No Comment
27-Feb-2014

Onfire Womens Buckle Boots Charcoal

Absolutely love them and brilliant price

No Comment
03-Feb-2014

Onfire Womens Buckle Boots Charcoal

Lovely boots, extremely comfortable

No Comment
29-Jan-2014

Onfire Womens Buckle Boots Charcoal

Love these boots! Have barely worn another pair of shoes since!!

No Comment
28-Jan-2014

Onfire Womens Buckle Boots Charcoal

  • Customer also reviewed:
  • Duffs Junior Strombolie II Shoes Black

The size wasn't right - I am usually somewhere between a 3 and a 4, ordered a size 3 and they were way too big. Shame because I did like the boots

Read more


Thank you for your feedback.

am sorry this item didn't fit as you expected. We do aim to give as much size information as possible online to help our Customers when choosing which size to buy and this information comes directly from the Brand themselves and is given on each item individually. I'm sorry if you did not find this helpful.

I can see from your account that we have received your return and have refunded you accordingly.

Kerrie
Customer Care Team

28-Jan-2014

Onfire Womens Buckle Boots Charcoal

  • Customer also reviewed:
  • Reebok Womens Easytone Slimtone Reecharm Boots Brown/Pink
  • Robert Pattinson 2014 Calendar
  • etc.

Great service always efficient

No Comment
28-Jan-2014

Onfire Womens Buckle Boots Charcoal

great boots hardly had them off since i got them and had loads of comments about them

No Comment
26-Jan-2014

Onfire Womens Buckle Boots Charcoal

  • Customer also reviewed:
  • Pineapple Womens Love Double Layer Top Blush/Black
  • Helly Hansen Womens Daybreaker 1/2 Zip Micro Fleece Black
  • etc.

Speedy, reliable and great value.

No Comment
09-Dec-2013

Onfire Womens Buckle Boots Charcoal

Not as I expected, looked different on and not as nice as in picture. Also kept catching on the back of my knee.

Read more


Thanks for your recent feedback.
We apologize that the product did not look as you expected. We aim to provide as much information of the product as possible on our website. This includes an accurate picture. Providing the product is unworn, please feel free to return it to us for either a refund or exchange under our "no quibbles" 28 days returns policy. Please accept our sincere apologizes for any inconvenience caused.

Ben
Customer Care Team

03-Dec-2013

Onfire Womens Buckle Boots Charcoal

  • Customer also reviewed:
  • Skins Womens Compression V-Neck A400 Top Coral
  • Puffa Womens Oakwood Sweatshirt Raspberry
  • etc.

Liked the boots. Haven't worn them out yet to assess comfort for walking.

No Comment
20-Nov-2013

Onfire Womens Buckle Boots Charcoal

  • Customer also reviewed:
  • Trespass Womens Silent Jacket Black

Excellent service, I am very pleased.

No Comment