LocalDIY Reviews

Feedback for www.localdiy.co.uk has been compiled from94 Customer Reviews

Feefo member since
08/08/2012
At LocalDIY, we offer a huge range of large items that your local retailer cannot stock because of space restrictions. From barbeque equipment to storage sheds, we specialize in garden furniture and other outdoor equipment, delivering to almost anywhere within the UK and Northern Ireland. LocalDIY stocks an extensive range of well-known brands, many of which are manufactured in the UK.
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Date	Product	Rating	Customer Review	Reply from www.localdiy.co.uk
10-May	George Foreman 10 Portion Grill 18910	Service Product	Service rating : No problems ordering/paying and machine arrive quickly. Product rating : Although I only bought it to make toasties	No Comment
01-May-2013	Morphy Richards Opera Jug Kettle 43670	Service Product	Whilst the product arrived earlier than expected, it was deliverd to my card billing address and not the address requested. Read more	I’ve had a look at your order and we appear to have despatched it to the shipping address provided. During checkout, we ask for the shipping address first followed by the billing address. Glad you like the product, thanks for providing feedback.
01-May-2013	Swivel Grab Skidding Tongs (143995E)	Service Product	Service rating : Item badly described Product rating : Initial information did not say you could not use the tongs for lifting-what I bought them for- although when I received them there were large stickers on the box and item saying NOT to use them for this. A useless purchase. Read more	We’re sorry to hear you are unhappy with your purchase. If you had called us prior to ordering we would have been happy to answer any questions you had. Also, if you had told us when you received the tongs that they were not suitable for your intended purpose you would have been able to return them! Thanks for the feedback.
30-Apr-2013	Oster Espresso Machine Red Bvstem6601R060	Service Product	Service rating : Very please with delivery/ sevice and product Product rating : good price work well Read more	Thanks for the Feedback, and thanks for using localDIY.
27-Apr-2013	Remington Dual Track Rotary Shaver R9100	Service Product	Service rating : top service Product rating : top product Read more	We are delighted that you are pleased with the product and service you have received from us. WE hope you enjoy your Dual Track Rotary Shaver. We look forward to any future orders :)
26-Apr-2013	Wesco Kickmaster 33L Pedal Bin (Wesco Kickmaster 33L Pedal Bin - Chocolate Brown)	Service Product Latest Service Product	Haven't received item even though I have received notification that it has been shipped. Cannot get through by phone. Cannot leave a message. 01-May-2013 My complaint has now been dealt with courteously and efficiently and a replacement bin has now been sent. Read more	Many thanks for taking the time to provide us with feedback. Wesco is a new line of products for us, and I acknowledge we have not met your service expectations or indeed our own expectations on this occasion. Our office phones are available during standard office hours. However, we are taking steps to make it easier for customers to contact us; soon we’ll offer live chat on our website. I know we responded promptly to your email communications and resolved the issue, so hopefully we have redeemed ourselves a little. Thanks again for using localDIY.
26-Apr-2013	Landmann 0444 Valencia Masonry Barbecue	Service Product	Speedy delivery, good customer service Read more	We are delighted that you are pleased with the delivery time and our customer service. We hope you enjoy your Valencia Masonry Barbecue - hopefully we see some nice weather this Summer! We look forward to any future orders :)
24-Apr-2013	Landmann 0452 Sicilia Masonry Charcoal Barbecue	Service Product	Service rating : Fantastic company to deal with!!! needed it quick and they made it happen!!! thanks again Product rating : great bbq!!! Read more	We are delighted that you are nnot only delighted with your BBQ but also our level of service and speed! Hope you have a fun BBQ season and the weather holds out! :)
19-Apr-2013	Morphy Richards Knife Block 5Pcs Cream 46292	Service Product	Service rating : Great service and arrived quickly! Product rating : Beautiful looking - perfect for my Mum's country style kitchen! Read more	We are delighted that the Knife block fits in well with your mums kitchen! Thank you for your positive feedback, and we look forward to receiving any future orders :)
16-Apr-2013	Rowlinson Square Top Arch (PERSQUAR)	Service Product	Great follow up to a problem with the first delivery. Could not have been handled better. Well done. Read more	Many thanks for your positive feedback. At LocalDIY we try to eliminate and product or delivery problems; however, when they inevitably arise we try to resolve them as quickly and painlessly as possible! We look forward to any future orders :)
29-Mar-2013	15 Piece Left-Hand Drill Bit Set (150272E)	Service Product	Service rating : Quick Service Product rating : 3 drill bits broke within 10seconds of using them Read more	We sincerely apologise that you have not had a good experience with the left hand drill bit set. If you could please send some more information regarding the breakage (sales@localdiy.co.uk), we will strive to solve this problem with yourself and the manufacturer. Again, sincere apologies.
27-Mar-2013	Appliance Truck W/Belt (143900E)	Service Product	Service rating : Smooth transaction at a good price Product rating : Delivery could have been quicker! But luckily i was in no hurry Read more	Many thanks for your positive feedback! We are delighted that you are pleased with our prices and service and we will aim in future to get orders out to customers more quickly, and stay competitively priced. We look forward to any future orders!
19-Mar-2013	Rowlinson Box Store (BINBOX2 Customer also reviewed: Rowlinson Wheelie Bin Store (BINSML1)	Service Product	Service rating : Competative prices & good service Product rating : Good design and quality Read more	Many thanks for your positive feedback! We are delighted that you are pleased with both our prices and service! We hope your garden is looking spectacular with the Box store and Wheelie bin store! We look forward to any future orders! :)
15-Mar-2013	Rowlinson Party Arbour (PERPARH)	Service Product	Service rating : Would have liked a little more communication after order was placed! Order delivered in about a week which was good! Product rating : Quality was O.K. but not as good as I had hoped for! Read more	Many thanks for your positive feedback. We are delighted that you were pleased with the delivery time. We apologise that you did not receive as much communication as you would have liked. We will strive to change this in future. We look forward to any future orders :)
12-Mar-2013	Forest Garden Mower Store	Service Product	Service rating : Easy to order. good price. delivery on time. Product rating : easy to put together. just what was required. Read more	Many thanks for your positive feedback on the Mower store. We are delighted you found the ordering process very easy, and that delivery and assembly were quick and easy. We look forward to any future orders :)
12-Mar-2013	Gardeco Jumbo Toledo 146 Bronze	Service Product		No Comment
12-Mar-2013	Forest Garden Mini Greenhouse (MGHHD)	Service Product	Service rating : Good - company phoned day before delivery to confirm time. Product rating : No constructed yet- but on first inspection quality looks good. Read more	Many thanks for your positive feedback! We are pleased that the delivery was scheduled and delivered on time. We look forward to hearing your feedback on construction. :)
12-Mar-2013	VAX Mach Upright	Service Product	Service rating : Second time I have used them and both times hassle free. Product rating : Great for pet hairs. Read more	We are delighted that you found LocalDIY hassle free and easy to use! We look forward to any future orders :)
08-Mar-2013	Forest Garden Large Overlap Coldframe OLCFDHD	Service Product	Service rating : Good service from Local DIY. Bad from the manufacturer Forest Garden. Took three attempts before correct goods delivered (on 8 March) Product rating : Finished product looks good but takes considerable time to assemble. This should be made clearer in description of the product. Read more	We are delighted that you are pleased with the service from ourselves. We find it unacceptable that it took 3 attempts to deliver the correct goods and will certainly be passing on the feedback to Forest Garden. We apologise for any inconvenience caused, and look forward to any future orders :)
08-Mar-2013	Rowlinson Raised Planter 6 x 3 (RBED63)	Service Product	Service rating : Brilliant service from this company. Product arrived quickly and well packaged. Product rating : Great product, fitted together easily. Read more	Many thanks for your positive feedback! We are delighted that you were pleased with our service, and of course the product itself. We look forward to any future orders :)
07-Mar-2013	Forest Garden Ryeford Arch (HRGAHD)	Service Product	Service rating : Had to send back product twice due to it being damaged but it was sorted pertty painlessly and in a very friendly appologetic manner Product rating : Great! Just as seen online. Read more	Many thanks for the positive feedback. Again, we apologise for the product being damaged, but are delighted that you were pleased with the level of service you received. We aim to deliver products that are exactly 'what they say on the tin'. We look forward to any future orders :)
05-Mar-2013	Daewoo Combination Microwave Oven KOC9Q1T	Service Product	Service rating : Very good service with great communication best prices on the net would highly recommend. Many thanks R Whyte Product rating : I have owned many combination microwaves over the years all top brands all have developed a fault. I have read many bad reviews about this microwave but people only give the negative and seldom give reviews about the positive. This is a fantastic machine with ample room inside to cook most things, it is very easy to use has great cooking power the same output as a 1000wat microwave, the convection and combination oven have fantastic power levels and perform very well indeed. I prefer the pull open door as the ones with buttons tend to fail after long term use, I would give this combination microwave 5 *** for quality 5 * for cooking 5 *** for price Read more	Many thanks for your very positive feedback! We are delighted that you are pleased with your purchase of a combination microwave oven! We aim to be competitively priced, and give our customers the lowest prices we can. Thank you very much for the feedback on the product, it gives us great insight into the micro wave oven, and we will be sure to pass this on to the manufacturer. We look forward to any future orders!
01-Mar-2013	Gardeco Telka Bio-ethanol Fireplace BIOFP5	Service Product	Service rating : Minor problems with a couple of fireplace parts were dealt with in a helpful, friendly and efficient way. Product rating : The fire is surprisingly effective at producing not just something good to look at but heat. I woud recommend obtaining an inexpensive flexible funnel to refuel the fire. Read more	We are delighted that you are pleased with your Bio-Ethanol fireplace, and apologise for the minor problems with the parts. We will be passing your comments onto the supplier. We hope the fire continues to keep you toasty warm! Many thanks for your positive feedback. :)
26-Feb-2013	Rowlinson Patio Planter 5'10 x 1'4 (180 x 40 x 40cm) (PLSTRO184)	Service Product	Service rating : timely delivery Product rating : Well described product and robust, good value. Further hints and tips would have been good (faded and limited instructions) Read more	We are delighted that you are pleased with the delivery time. We will try to source some better hints and tips, and pass this information on to the manufacturer. Many thanks for the positive feedback :)
15-Feb-2013	Russell Hobbs Black Jug Kettle 18830	Service Product	Service rating : was a good service after emailing them. Quick response and answers. Product rating : Its a kettle. Read more	Many thanks for your positive feedback on our service. We hope you enjoy you kettle and we look forward to any future orders :)

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