Lily's Florist Reviews

Consumer ratings of Lily's Florist

Feedback for www.lilysflorist.com.au has been compiled from 7189 Customer Reviews

  • Feefo member since
  • 17/01/2014
  • Lily's Florist is an Australian based delivery florist. Order flowers online for same day delivery to any location is Australia. Fresh flowers from just $29.

  • Website

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.lilysflorist.com.au
28-Nov-2015

New Baby Girl Package

My only thing is if you advertise something you need stock it especially when paying the price then get told you don't have the same thing after its already paid for

No Comment
27-Aug-2015

New Baby Girl Package

I did not see the flowers myself but were told by the receiver that they were lovely.

No Comment
15-Aug-2015

New Baby Girl Package

Very well presented and good value

No Comment
15-Aug-2015

New Baby Girl Package

Flowers were COMPLETELY different to the photo. Very unhappy.

No Comment
26-Jul-2015

New Baby Girl Package

Matched the web site picture and description.

No Comment
13-Jul-2015

New Baby Girl Package

Fast delivery 1st flower arrangement to arrive at hospital. Thank you!

No Comment
09-Apr-2015

New Baby Girl Package

I was very impressed. I gave an incorrect address and didn't realise until the next day that I had made an error. Being overseas I found the service to rectify this was great.

No Comment
29-Mar-2015

New Baby Girl Package

The Baby Girl package was absolutely beautiful and everyone loved it. Thank you ��

No Comment
12-Mar-2015

New Baby Girl Package

I live in Qld and the flowers went to Canberra. I haven.t seen them yet but they say they are lovely.

No Comment
06-Feb-2015

New Baby Girl Package

Feedback from Recipient is great.

No Comment
05-Feb-2015

New Baby Girl Package

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The box arrangement was smaller then expected.

No Comment
02-Feb-2015

New Baby Girl Package

Prompt delivery and excellent arrangement

No Comment
02-Feb-2015

New Baby Girl Package

Good

No Comment
03-Nov-2014

New Baby Girl Package

Good

Read more
I am so sorry for the late delivery. Please accept our sincere apologies.

Sincerely
Anna Broomfield
Customer Service Manager
Lily’s Florist
06-Oct-2014

New Baby Girl Package

Our son was delighted with his delivery

No Comment
18-Sep-2014

New Baby Girl Package

The package was very well received. Thank you Lily's Florist

No Comment
15-Sep-2014

New Baby Girl Package

Very good delivered same day

No Comment
12-Sep-2014

New Baby Girl Package

Beautiful arrangement

No Comment
07-Sep-2014

New Baby Girl Package

As above

Read more
No Comment
05-Sep-2014

New Baby Girl Package

Lovely flowers, arrived on time however the box of chocolates ordered were missing

05-Sep-2014
Lovely flowers, delivered on time however the chocolates ordered were missed. I have emailed comqlaint three times and have had no response, will not use this service again

Read more
I am so sorry that we did not receive your emails, although thank you very much for providing this feedback as we did receive this and I am looking into what has happened now. We do have the chocolates were sent in our notes so I am following up maybe the courier has forgotten then. Either way I will refund this to you now. I am sorry that you had to provide feedback to get this to happen.

We hope that we have managed to remedy this situation for you. We pride ourselves of delivering the highest level of customer service. Should you be happy with the level of customer service we have provided in addressing your complaint, we kindly ask that you re-submit your review by selecting option 2.
Thank you so much and we hope to serve you in the future.

Sincerely
Anna Broomfield
Customer Service Manager
Lily’s Florist
30-Aug-2014

New Baby Girl Package

The photo on the Web site must be magnified.
I was embarrassed when I saw the arrangement that I had paid over $100 for. This was our 1st grand child!!
I looked at the photo on the receipt and then looked at the photo on the website because I couldn't believe how small it was. It appears that the website photo is enlarged and gave me a very false impression that the size of the package was larger. I guess what I should of done is count the flowers but how bad is that !

Read more
No Comment
27-Aug-2014

New Baby Girl Package

The couple who received the package were very happy and stated the flower arrangement was beautiful.

No Comment
18-Aug-2014

New Baby Girl Package

The flowers and bear were nice, the size of the box of chocolates was a little sad though.

No Comment
18-Aug-2014

New Baby Girl Package

Beautiful

No Comment
15-Aug-2014

New Baby Girl Package

beautiful

No Comment