Lands' End UK is a direct retailer, selling high quality casual clothing by catalogue and web
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Ratings guide
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Service rating : Focus on consistant sizeing. eg Trousers & shirts (particularly neck sizes - make them generous enough)Product rating : at the price i paid - very good.
Service rating : Your service was very good but your quality and fit was very poor. You are trying to cover too larger an area with too few sizes. Each size jumps by about two sizes. The quality of your cotton is cheap and nasty. Very Very poor indeed. I wouldnt look at again. Sorry lyou have given yourself a bad name in my books.Product rating : Your service was very good but your quality and fit was very poor. You are trying to cover too larger an area with too few sizes. Each size jumps by about two sizes. The quality of your cotton is cheap and nasty. Very Very poor indeed. I wouldnt look at again. Sorry lyou have given yourself a bad name in my books.
Service rating : arrived very quickly, good fit, but the sizing seems to be a little on the smaller size for childrens wear.Product rating : bought a size up
Service rating : From order to delivery was excellent.Product rating : this item was not available in the colour I wanted. I misread the instuctions.
Fntastic service; always helpful and respond to e-mail queries quickly. Lovely quality clothes.
Service rating : Prompt delivery, well packedProduct rating : Unfortunately chose wrong size and it w a s a bit big
Service rating : Always excellent service, quick delivery and super productsProduct rating : Always very good quality products but I do sometimes wish you colour matched your buttons - it makes a change from always having boring white/pearl ones.
Service rating : No free and easy returns system, which makes me a lot less inclined to buy from Lands' End again.Product rating : Cut seems more for men, i.e. going in at the waist, not suitable or comfortable.
Service rating : Cannot be betteredProduct rating : Returned - not a good fit
I cannot fault the service given by your staff. they were so helpfull on both occasions when I spoke to them
efficient and quick
Service rating : Good to deal with.Product rating : A little shorter than normal in leg length
Service rating : The delivery was quick and efficient Hem done to order for length very goodProduct rating : The fabric was nothing like the picture led me to expect The catalogue picture showed a real strong Jean type cloth The chinos I got were sort of satin finished cotton that have faded badly and also a few marks they got on them will not wash out at all All together very disappointing .
Service rating : Lands End are always quick and have good customer service.Product rating : Very nice shoes - nice to have some flat shoes that look dressy!
Service rating : Excellent serviceProduct rating : Very good quality and fit - far superior to other brands
Service rating : Great clothes and great quality, just wish you did more of them in plus sizes. Also frustrating to see that a lot of the clothes which are in plus sizes are not available in the full range of colours usually only the boring black/white/navy or plain not pattern.Product rating : Lovely fine soft cotton very flattering fit.
Service rating : Theb service was good, timescales adhered to and the Item wa sa describedProduct rating : It seems to be be good quality and the logo was well done in the requjired scrpt
Service rating : Helpful telephone sales people, good quality clothes, no quibble returns. Nothing much for the more mature lady, like me! What about some dresses below the knee, with sleeves? Thank you.Product rating : Having waited about three months for the cardigan I had ordered, I opted for a different colour, and was pleased with the result.
Service rating : Always keep the customer informed and never have any problems returning goods and getting a refund great service.Product rating : If you buy or return the product it is alway in excellent condition and top quality when you receive them
Service rating : A good range for petites. Sometimes the colours are a bit harsh, or sludgy. I have to say that sometimes the quality doesn't seem the same as if was a few years ago, and the prices seem to have jumped.Product rating : It does seem to crease easily. Lovely and light though. Perfect for summer
Service rating : These tee shirts are of good quality, nice & cool for all the hot days we're hoping to get, Thankyou Lands EndProduct rating : Tee shirts arrived very quickly, they were just what I needed to keep me going for the summer, very reasonable & good quality
THE SERVICE WAS EFFICIENT AND PROMPT, THE ARTICLE ARRIVED ON TIME. nO PROBLEMS. tHANK YOU
Service rating : GoodProduct rating : Very good service but I don't need to be sent endless catalogues in the post it's a waste of paper.
Service rating : I was impressed that although one of my items did not have the monogram on it, Land's End replaced it correctly before they received the original one back.Product rating : very comfortable. Feels nice on.
Service rating : the deliveries are fast adn efficient, as well as processing claims on faulty productsProduct rating : really liked the quality and cut of the garment
Service rating : they always give good and prompt servie and if I have had to ring them staff are very knowlegeable aout the products.Product rating : There was an issue with the sizing of these which was noted on the online ordering site. However I did have to order another pair after trying to cope with a smaller size thinking it would stretch as slippers usually do.
Service rating : I have always had good service from Landsend but sometimes the clothes are little hit and miss. Sizing can be 'interesting'.Product rating : At last some jeans from Landsend that fit. Fabric quality not as good as previous pair 2-3 years ago though.
Service rating : Always friendly and helpful response on the phone. Prompt and accurate delivery.Product rating : I would like Petite tops to be shorter. I am very concerned that sizes should not get any bigger, I used to be a Standard Small, I'm now a Petite XS (and I haven't shrunk!) and if you continue to increase your sizes I will fall off the scale and will stop purchasing from you.
Having waited three weeks for my order I phoned to find out what had happened. After looking into it my order had been sent to the wrong depot and left there. I had to wait a few more days before I received it.
Service rating : Excellent customer service, staff are always friendly- without exceptionProduct rating : Dont like it. too tight across the shoulders and too long
I have been a customer for nearly 20 years and I have never been disappointed. The only products I have every returned has been for size or colour.
Fantastic service.
It's a pleasure to speak to helpful & knowledgable staff!
fast delivery and refund
Service rating : staff are always knowlegable and helpful,quality of garments is always goodProduct rating : very comfortable to wear
Service rating : Excellent deliveryProduct rating : Products are of a high quality
the company is very good for an internet company
Very prompt in dealing with my order. Thank-you.
Service rating : Good web site, prompt dispatch, easy returns, many thanksProduct rating : Excellent quality clothes, highly recommended
Service rating : Service and products great as usual.Product rating : Service and products great as usual.
Service rating : staff are polite, but none of my requested items were available apart from one, which I had to send back as the sizing was wrong (shoes - size 9 ordered as was advised they came up small, didnt fit)Product rating : as above, sizing very small - usually take size 8,ordered size 9,still too small
Service rating : Exsellent customer serviceProduct rating : Size don't match. I bought size M for 14-16UK, however, its too large! Return back.
Service rating : Telephone staff were polite and efficientProduct rating : Really pleased with quality of product
Service rating : Very courteous and efficientProduct rating : Bright, cheery shorts such a change
Service rating : Very helpful when I need advice and usually everything is excellent but my most recent order of cord pants has not pleased me as they are not wearing well and I think the material is not up to your usual quality. Perhaps you are trying to keep your prices as low as possible but for me poor quality fabric is a false economy.Product rating : Always hemmed accurately to my length and well made.
Service rating : Lands End are always, always, reliable; huge bonus is their extremely helpful and courteous telephone staff.Product rating : Hooray! - looked like a size 10 when actually, I am a size 12.
Service rating : Although I ordered online, having forgotten to include a free postage code, it was necessary for me to telephone to ask if this was still available. Inspite of the late hour, the receptionist was extremely helpful and fulfilled my request, thank you.Product rating : I bought two and because they are individually dyed they are slightly different, which was a bonus. Lightweight for the summer (should we have one) but enough warmth in them for early mornings and evenings.
Service rating : Excellent company, delivery & returns is always good and I have lots of their clothes, which wash & wear extremely well. Big thumbs up!Product rating : Nice design, I like the fact that it can be altered from conventional to halterneck. Only downside is that it's heavy in weight.
Excellent service. Don't quibble re any complaints. Generally very impressed. Only complaint is with courier who on 3 occasions has thrown my parcel over the side gate when I've been out. I could've bee on holiday and the parcel would've been exposed to the elements for an unacceptable length of time.
Service rating : Have been using Landsend for a number of years and I can highly recommend them.Product rating : I took the shorts on holiday and they were great. Best shorts I have bought to date.
Service rating : Excellent in terms of service - speed of delivery /method of delivery /returns policy. Like the discounts for multiple buys and the offers on delivery etc. Free delivery makes a real difference about whether I buy something The only thing I don't like is being bombarded by quite so many emails. I want to be contacted with good offers but not quite so often - it fills up my in box !Product rating : Much improved by adding the Modal - it's softer
Always friendly and very helpful on the phone,Quick efficient delivery.
Service rating : Look in my wardrobe and find that more than half of it is from LandsendProduct rating : What I got was exactly what I wanted and went with me to Italy.I recommended it to my freind who ordered aday later and she too is delighted with her T shirts.We were a walking advert.
Service rating : sent on the next day after payment, very well!Product rating : Excellent shorts, size corresponds to the age
Service rating : Over the years I have found the service excellent - probably the best of any mail order company I have used (which is quite a few!). No queueing on the phone, very helpful and well spoken staff and always most pleasant. Very good hours available and items arrive promptly as ordered. I have had some great bargains from the clearance site. I don't always keep what I have ordered, and am occasionally disappointed that an item I want is not available soon after it is offered for sale, but am very happy with the choice and service overall.Product rating : Rather thinner fabric than expected.
Usual excellent service.
Service rating : I am always impressed by the speed and effiecency of the service from Lands End. If you did free returns more frequently then I would buy more.Product rating : The fit was odd, it looked like there was no shaping and the collar seemed disproportionatley small
Service rating : Online ordering was simple and product arrived before the forecasted dateProduct rating : Already own the item in black, so was not disappointed when this one proved to be of the same high quality
Compared with other companies, LE even advises when refund is processed and in account practically the next day! Brilliant as is the quality of the goods (seams, stitching etc) Crry on more of the same!
Service rating : knowledgable and polite staffProduct rating : Thin enough to b able to wear under a jackt however when l washed it the feathers came out of the seams and l ha to return it
Very good service
Service rating : Everything I have ever bought from Lands End has arrived promptly and has been of good quality at affordable prices.Product rating : My new slip on feels great but I am keeping them in reserve until my present ones, bought from Lands End about 4 years ago, wear out. I wear them for my morning dip in the sea all year round. Buying them was the best thing I ever did.
Service rating : Efficient service.Product rating : Very comfortable to wear and doesn't ride up at all. Boobs feel secure in the top!
Service rating : quick delivery, easy orderingProduct rating : Good quality and husband delighted with longer length
Service rating : did all it should doProduct rating : Order arrived on due day good quality. excelent fitting
Service rating : Goods arrived sooner than I expected. Was very pleased with the service.Product rating : Very good quality. Very pleased.
Service rating : Service excellentProduct rating : Very pleased. But is it necessary to make the sleeves so long? I have turned back my cuffs 3"! Admittedly mine is a larger size but please keep sizing proportionate.15-Jun-2012Love your well-finished products.
Service rating : Always very promptProduct rating : Just not right for my husband
Service rating : Delivery is prompt. If anything has to be returned, e.g. wrong size, there is no problem getting it collected.Product rating : Good quality, well made products.15-Jun-2012Easy to order by phone.
As normal the service is excelent. Always what is ordered and arrives quickly. Well Done
Have always been satisfied with Lands' End Service and arrangements for returns when required.
The goods came very quickly and were as in the catalogue. Thank you
Service rating : Delivered sooner than estimated.Product rating : Three very happy little girls...
Service rating : Easy to use website. Delivery prompt.Product rating : Very smart and neat. Look good on. So difficult to find petite clothes, so thank you Lands' End
Very efficient
Service rating : The company was helpful as always.Product rating : I did not like it.
Service rating : Very pleased with the quality of the clothes and impressed with the speedy delivery and returns service .Product rating : Well made and good value
Service rating : I was delighted to find courteous and helpful personnel dealing with my enquiries and orderProduct rating : I am extremely pleased with this garment
Service rating : okProduct rating : ok14-Jun-2012good service
Usually ok but disappointed with my purchase this time - though my order came on time.
Service rating : Had to return things twice, which meant about £13 postage in total. However, very pleased that your admin person decided to refund my original £3.95 postage, as I would not have shopped again without this.Product rating : The red throw is a great, rich colour and is very warm and comfortable. The aqua blue I returned was a washed-out colour, so would suggest changing it.
Service rating : Without doubt, in my opinion, you are the best mail order company. My orders are always correct and delivered very speedily. Also, any returns are always dealt with without any fuss.Product rating : Sorry, I do not understand the question
Service rating : The guarantee you give your clothes is excellent, clothes are generally of a high quality and stay good-looking in wear. Service is good via telephone or internet, but let down by slow crediting of returned items and charging for returns - a number of companies now prepay returnsProduct rating : a good purchase in the sale!
Prompt attention and excellent service
Service rating : SDrvice was OKProduct rating : Item returned
Love the shoes I have received, other pair still to come- was informed they would be in stock later, can't actually remember when
Service rating : All OkProduct rating : No problems14-Jun-2012Fine14-Jun-2012Fine
servioce is very good
Service rating : goodProduct rating : good
Service rating : constantly good serviceProduct rating : great products
The service is always excellent. Especially when I phone in an order.
The service was first class
Service rating : Always good service and helpful operators.Product rating : Good quality, linen/cotton fabric easier to care for than linen alone. Good fit.
Service rating : Always reliable - I would appreciate more availability for Plus sizes and Wide fitting shoesProduct rating : I was really wanting a scoop neck short sleeve!
easy to use and for you to see14-Jun-2012Excellent products
Service rating : V prompt delivery, helpful people on phone, usually good quality products-not had the latest one long enough to rate qualityProduct rating : Could have bit more fabric over instep-they are v tight
first rate materials
Prompt service and, where necessary, returns and excellent products
Good company. Clear website, good prices, sizing and styles.
really good service and a lovely top will look forward to lands end next sale.
