Holidays in the sun!
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Service rating : General service from Kwik Travel was very good however the hotel transfers were very poor not on time and without information.Product: Hotel accomadation and service was very good however, food did repeat on a weekly basis and all outside drinks were served on cardboard cups.
We would recommend the facilities to both couples and families alike.
Service rating : Karen your great. Many thanks.Product: Accommodation good,plenty of room.Maids a bit slap dash in their cleaning. Lots of sun beds around pool but need more sun shades.
Service rating : Very good found us a great deal at a great price would use her againProduct: Lots of people sufferd with runs in our party and hotel but not a lot of info came from hotel seems like they wanted it kept quiet some even went to hospital with this would appreciate a enquire about this and feedback ?
Service rating : Terry Bramwell was really a pleasure to deal with and very helpful.Product: The hotel reception gave a man a key to our room, myself and a friend returned from a night out to find him in her bed (he had been through her stuff). Air con didn't work in the first room we were in, hotel wasn't very clean and the food was left out and not kept properly hot/cold which resulted in both of us getting ill and spoilt the holiday. Some staff were helpful but others didn't seem to take complaints very seriously.
Service rating : excellent however new agent Terrie not so good prices to rebook two holidays back there have rosen sky high and i feel i will find it cheaper elsewhere so little dissapointed but service up until this point brilliant really friendly and helpful ensuring my financial needs were metProduct: recommend to couples families singles large groups all needs accomodated for. The only thing that let it down was the Thomas Cook rep at hotel, she was rude, uninterested and always always late!!!!!!
Service rating : Very good service, friendly advisorsProduct: Recommend to families although food very basic and wouldn't be good if you stay longer than 1 week.
Service rating : The service received from Tracie James over the last two years has been exceptional. However, before our recent holiday I had to chase the company for hotel vouchers, transfer vouchers and flight vouchers, and when I inquired about aeroplane seating I was promised a call back which did not happen. Considering this was a £12,000 holiday the service just prior to travel was unacceptable.
We have since discovered that Tracie has left the company and this may have accounted for the fact that no-one seemed to be interested in our booking. We would seriously consider spending this amount with yourselves again following the lack of service.Product: Excellent hotel with great facilities for both families and couples.
Service rating : Hannah was brilliant. Though we were disappointed to hear that she was made redundant.Product: Excellent for families. Reasonable food, nice pool areas, good entertainment.
Service rating : info supplied when requestedProduct: no one, terrible hotel - complaint to follow
Service rating : Very helpful, friendly service and professionalProduct: Would recommend to all family and friends
Service rating : Good service no complaints only booked flightsProduct: Only booked flights no accommodation
Service rating : Great serviceProduct: Suitable for couples and families. Spacious, well appointed and clean accommodation - highly recommended
Service rating : booking was good-now lets see how my complaint is handled might be changing my mind !Product: The sandos looks as lovely resort but has many problems
1) food was awful in the main restaurant-the bookable ones was good
2)it rained for 3 days solid -yes i know its a tropical island and it rains there so should the Sandos !! it was a death trap every where water fllooded in under our front door -top floor , every where you went -all the restaurants /reception was covered in wet towels and buckets -water dripping through the ceilings everywhere -extremely slippery -which to my cost I discovered on slipping down our stairs from the room as the water just poured down them and wasnt cleared away very often, they need to sort ALL the leaks out properly !!13-Jul-2014Service rating : still waiting for a reply -13th july 2014Product: a leaking sieve !!
Service rating : I would rate Chris 10 out of 10 for a first class professional service.Product: This was my first experience of cruising. Could recommend the Norwegian Epic without reservation. My husband, daughter and I had a magnificent holiday and took excursions to: Naples, Pompeii, Rome, Florence, Pisa and Cannes - Monacco..
Service rating : Return tickets not available until day of departure, which contained return flight change of departure time, it was not identified by Kwik Travel which resulted in my transfer dropping me at the airport 6 hours before flyingProduct: Very few facilities for children, but overall for a 3 star hotel spotlessly clean and friendly
Service rating : First classProduct: Best hotel I've been in
Service rating : Excellent service Freddie as usualProduct: Very helpful advice and choice for hotel
Service rating : Jane is an excellent ambassador for your companyProduct: Great value for money. Lovely people . Fantastic . Ideal for families and adults alike
Service rating : as alwaysProduct: unfortunatley no seats saved on return flight due to cuban check in
Service rating : One again Jayne Chapman did and excellent job!! On her recommendation cannot fault the service we were recommended and do recommend!!!Product: Rui Cancun absolutley fab place holiday weather flights!!!! A*****************
Would definately go back!!! Thanks again
Service rating : Was not told that the place was more for the spainish and that the pool was being updated and not in use, the hotel was on a main road and between 7 & 10 miles outside of Marbella and disappointed due to the fact we were not told this !!! and would not go with kwik travel again,who we normally book withProduct: We would not recommend this place for any English people and been to better hotels for the price !!!!!!!
Service rating : Very good ,Product: Had a great time all travel arrangements and hotel were good .
Service rating : Had not booked a holiday abroad on my own before so the help was great.Product: Very friendly staff particularly at the tavern. Clean and good cleaning service from the maid. Lovely beach and faciliites.
Service rating : always receive excellent service from gina my personal travel advisorProduct: hotel was excellent in every way.would recommend it to all
Service rating : very goodProduct: couples and familys