Holidays in the sun!
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Service rating : I did not go with Kwik Travel.I cancelled and would not recorrmend or ever use them!!Product: Very good,I went with Monach!!!
Service rating : Kevin Gill was excellent, very helpful and always returned any call promptly.Product: Passo Tonale was an excellent family resort and for small groups. If the group had members that like lots of variety or were experienced advanced skiers then the local area would not be very demanding. Great for beginners and intermediates. The hotel was very clean, the staff were helpful and the food was brilliant.
Service rating : Hello its me again I am now totally convinced that you are selling accommodation that you do not have First the Terrazamar Sunsuites now the Lara apartments we arrived to find that the accommodation that we had chosen was not available and never was available so the fiasco continues after three nights at the Nido Aguila apartments the ones we refused point blank accept previously a little ray of sunshine appeared in the name of Haley who we had contacted by phone to sort things out which she did admirably and got us moved to the Riosol which salvaged part of our holiday Many thanks to Haley someone who actually cares yours sincerely Mr&Mrs W.IronsideProduct: As you have probably guessed we did not get our chosen accommodation once again so cannot really comment on it but Riosol was of a high standard which you would expect from a three star accommodation yours sincerely Mr&Mrs W.Ironside/
Service rating : Hello I dont know at what point in time you knew you did not have our chosen accommodation you let us know a few weeks before our departure and the alternative accommodation offered was totally unacceptable it was a star less to begin with considreing our booking was 9 months in advance we have to consider did you have the accommodation in the first place and for you to ask for feed back from the Terrazamar Sunsuites beggars belief we actually took a refund as no suitable accommodation was offered then had to shop arround at the last minute for accommodation which we found at three different locations which made our holiday quite stressful so shame on you Kwik Travel yours sincerely Mr&Mrs W.Ironside.Product: As you have now probably guessed we did not get our accommodation so cannot really comment yours sincerely Mr&Mrs W.Ironside.
Service rating : Was very helpfulProduct: Hotel is looking a bit tired
Service rating : Excellent service as alwaysProduct: If only the hotel had spent as much money updating the apartments as they have on the reception and outside / pool area , then this really would be a great place to stay at again. Spacious and well layed out apartment but in need of upgrading .Very good staff and great location. Not the same now it's an adult only hotel.
Service rating : Freddie Skelton was very efficient and knowledgeable and found us a great skiing package.Product: The accommodation was excellent and would recommend this hotel to everyone. It is very friendly and clean and the food is good. It is easy to get to the slopes and a bus stops directly outside to take you to/from the slopes if you decide not to walk to the lift.
Service rating : I have used Chris O'Mahoney for over 10 years now in booking all our holidays as well as friends and she is excellent in helping and advising for the best hotels and deals. She is very friendly and always very pleasant, also Chris is like a personal travel adviser in helping me to choose the right holiday.Product: Chris advised us that this was a big hotel more suited to families and children and she was exactly correct, however we had a great time. the room was not to the standard we expected and bathroom was a let down as the shower curtain was not long enough ending up with water on the bathroom floor. i would recommend this hotel to families as it is great for kids. all in all a good break but would not go back to this hotel again.
Service rating : She was very efficient and the travel arrangements went smoothlyProduct: We really liked the resort. Accommodation, food, service, free drinks, beach amenities were all great. But don't go there if you want to hear English people speaking. Majority of guests were Italian, Russian or Egyptian, which was fine by us!
Service rating : this service was one of the best ive come acrossProduct: couples families it was the kind of place to suit everybody had something for all.
Service rating : Travel consultant Hannah was very helpful in booking our holiday and always very pleasant on the phone.Product: Although we did request a quiet room on a high floor, we were put on the second floor, which was ok but directly beneath us was a passageway into the hotel, so of course was very noisy with people entering the hotel and luggage trollies etc. We also emailed the hotel before travel informing them that we were H10 club members (Grand Class)and hoped that we would have all the facilities that comes with this, i.e. welcome gift, bathrobe & slippers, newspaper every day and kettle in the room, we had to inform them @ reception as this was not done, so obviously no notice had been taken of our email!!! but this was rectified. Also the transfers to and from the hotel were very disappointing, we had to wait for over an hour after landing to be picked up, which was late @ night so was quite cold and returning to the airport was 1/2 hour late picking us up and then we had to pick up @ various hotels so did not have much time @ airport before our flight, we have used this transfer company before and had we known it was going to be the same company we would have changed it, I would not use this transfer company again.
Service rating : Very very goodProduct: The meals were very good we'll above normal standard
Service rating : I have booked with Fred before and always polite careing and courteous. Effect in seeking the most compatible dealsProduct: The resort and facilities were excellent but the chalet service was disappointing. On the staff day off no cutlery or crockery was left out and guests had to forage for food in the kitchen. The ski room only had one key that often went missing.
Service rating : Freddie is always very helpful and goes out of his wsybto find best deals.Product: The Grand Hotel is idea for all age groups as it caters for everyone.
Service rating : first class always use kwik travelProduct: excellent location
Service rating : Susan Hilton was superb and delivered excellent service. I would deal with her every time as she sorted out all our queries and dilemmas with aplomb.Product: Kuredu Resort was faultless in every way.
Service rating : Freddie Skelton was excellentProduct: Couples and families. But is more a good 4* than a 5
Service rating : The Advisor was excellent ! Very helpful, very knowledgeable and kept us in the loop all the way. Well done herProduct: But a bit out of the way. Thank goodness for the great bus service.
Service rating : Couldn't be more helpful. Everything was as we asked and expected.Product: Recomend apartments to all groups, only reservation is that they would prefer you use the hotel next door for dining rather than use the kitchen facilities. Being a five star hotel it is too expensive for that.
Service rating : I have booked for 4 years in a row and have always been pleased with the service we have received. We would mention that the Junior ski club is presented wrongly. We needed to pay for lessons and a ski pass for my 7 year old grandson which cost me a lot more at the resort than it would have done at the original booking. Other than thsn that everything was good.Product: Accomodation is very good, the staff are very helpfull. this apartment hotel is suitable for all , couples and families
Service rating : booked with kevin gill as usual. every aspect of arrangements dealt with faultlessly.
superb service as always. many thanks.Product: hotel ok, not luxury as stated. food poor for a 4 star. Olymp hotel in this resort far superior, and much better value.
Service rating : Julie was excellent and done every thing she said she would do for us and we will use u again because of her commitmentProduct: Hotel and room was very clean would recommend to ever one
Service rating : Staff informed and helpfulProduct: Hotel good, Staff good, Food great
Service rating : KEVIN GILL EXCELLANT SERVICE COULD NOT DO MORE FOR US.Product: I WOULD OF SAID EXCELLANT, BUT A COUPLE OF CHALET STAFF COULD OF BEEN A BIT MORE CHEERFUL, THEY APPEARED TO BE HUNG OVER A FEW DAYS AND ONLY COME TO LIFE TOWARDS THE END OF THE WEEK. I HAD TO ASK FOR THE FLOOR IN OUR ROOM TO BE CLEANED ON 2ND DAY, AS IT WAS APPARENT LOADS OF FLUFF / DUST WAS UNDER THE DRESSING TABLE WHICH LOOKED LIKE IT HADEN'T BEEN CLEANED IN WEEKS.
Service rating : Great serviceProduct: Brilliant21-Jan-2014Great