Kwik Travel Group Reviews

Consumer ratings of Kwik Travel Group

Feedback for www.kwiktravel.co.uk has been compiled from 2223 Customer Reviews

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.kwiktravel.co.uk
19-Jul

Holidays to Golden Port Salou, Spain

Service
Product

Service rating : Hannah was brilliant. Though we were disappointed to hear that she was made redundant.
Product: Excellent for families. Reasonable food, nice pool areas, good entertainment.

No Comment
14-Jul

Holidays to Costa Caleta Hotel, Fuerteventura

Service
Product

Service rating : info supplied when requested
Product: no one, terrible hotel - complaint to follow

No Comment
23-Jun-2014

Holidays to Ambrosia Hotel, Turkey

Service
Product

Service rating : Very helpful, friendly service and professional
Product: Would recommend to all family and friends

No Comment
15-Jun-2014

Holidays to Flight Only, Cyprus

Service
Product

Service rating : Good service no complaints only booked flights
Product: Only booked flights no accommodation

No Comment
13-Jun-2014

Holidays to Eden Resort, Portugal

Service
Product

Service rating : Great service
Product: Suitable for couples and families. Spacious, well appointed and clean accommodation - highly recommended

No Comment
06-Jun-2014

Holidays to Sandos Caracol Eco Resort & Spa, Mexico

Service
Product
Latest
Service
Product

Service rating : booking was good-now lets see how my complaint is handled might be changing my mind !
Product: The sandos looks as lovely resort but has many problems
1) food was awful in the main restaurant-the bookable ones was good
2)it rained for 3 days solid -yes i know its a tropical island and it rains there so should the Sandos !! it was a death trap every where water fllooded in under our front door -top floor , every where you went -all the restaurants /reception was covered in wet towels and buckets -water dripping through the ceilings everywhere -extremely slippery -which to my cost I discovered on slipping down our stairs from the room as the water just poured down them and wasnt cleared away very often, they need to sort ALL the leaks out properly !!

13-Jul-2014
Service rating : still waiting for a reply -13th july 2014
Product: a leaking sieve !!

Read more
Thank you for your comments, due to the nature of your points, should you wish to make a formal complaint about any aspect of your holiday please contact cooptraveladmin@cooptravel.co.uk, who can forward your comments on to the tour operator on your behalf.

Thank you

04-Jun-2014

Holidays to Norwegian Epic, Spain

Service
Product

Service rating : I would rate Chris 10 out of 10 for a first class professional service.
Product: This was my first experience of cruising. Could recommend the Norwegian Epic without reservation. My husband, daughter and I had a magnificent holiday and took excursions to: Naples, Pompeii, Rome, Florence, Pisa and Cannes - Monacco..

Read more
No Comment
27-May-2014

Holidays to Fergus Hotel Plaza, Balearic Islands

Service
Product

Service rating : Return tickets not available until day of departure, which contained return flight change of departure time, it was not identified by Kwik Travel which resulted in my transfer dropping me at the airport 6 hours before flying
Product: Very few facilities for children, but overall for a 3 star hotel spotlessly clean and friendly

Read more
No Comment
24-May-2014

Holidays to Mitsis Laguna Resort & Spa, Greek Islands

Service
Product

Service rating : First class
Product: Best hotel I've been in

No Comment
19-May-2014

Holidays to Sandos Monaco Beach Hotel & Spa, Spain

Service
Product

Service rating : Excellent service Freddie as usual
Product: Very helpful advice and choice for hotel

No Comment
19-May-2014

Holidays to Playa Pesquero Hotel, Cuba

Service
Product

Service rating : Jane is an excellent ambassador for your company
Product: Great value for money. Lovely people . Fantastic . Ideal for families and adults alike

No Comment
17-May-2014

Holidays to Iberostar Tainos, Cuba

Service
Product

Service rating : as always
Product: unfortunatley no seats saved on return flight due to cuban check in

No Comment
16-May-2014

Holidays to Riu Cancun, Mexico

Service
Product

Service rating : One again Jayne Chapman did and excellent job!! On her recommendation cannot fault the service we were recommended and do recommend!!!
Product: Rui Cancun absolutley fab place holiday weather flights!!!! A*****************
Would definately go back!!! Thanks again

No Comment
11-May-2014

Holidays to Las Chapas Palacio, Spain

Service
Product

Service rating : Was not told that the place was more for the spainish and that the pool was being updated and not in use, the hotel was on a main road and between 7 & 10 miles outside of Marbella and disappointed due to the fact we were not told this !!! and would not go with kwik travel again,who we normally book with
Product: We would not recommend this place for any English people and been to better hotels for the price !!!!!!!

Read more
Thank you for your recent feedback. We aim at all times to ensure our cusotmers are happy with all aspects of their holiday. SHould you wish to escalate your points to the accomodation supplier, we will be happy to forward this communication on your behalf. Please contact customer care at cooptraveladmin@cooptravel.co.uk

10-May-2014

Holidays to Days Inn Broadway, New York

Service
Product

Service rating : Very good ,
Product: Had a great time all travel arrangements and hotel were good .

No Comment
05-May-2014

Holidays to Mitsis Rinela Beach Resort & Spa, Greek Islands

Service
Product

Service rating : Had not booked a holiday abroad on my own before so the help was great.
Product: Very friendly staff particularly at the tavern. Clean and good cleaning service from the maid. Lovely beach and faciliites.

No Comment
04-May-2014

Holidays to Riu Montego Bay, Jamaica

Service
Product

Service rating : always receive excellent service from gina my personal travel advisor
Product: hotel was excellent in every way.would recommend it to all

No Comment
03-May-2014

Holidays to Elba Castillo San Jorge & Antigua, Fuerteventura

Service
Product

Service rating : very good
Product: couples and familys

No Comment
27-Apr-2014

Holidays to Aqua Mar Apartments, Algarve

Service
Product

Service rating : Nothing was too much trouble.
Product: Excellent service with a smile. Clean,well maintained and relaxing environment.

No Comment
15-Apr-2014

Holidays to Jaz Mirabel Club, Red Sea

Service
Product

Service rating : Very helpful and efficient
Product: Fantastic resort - plenty of space and staff all very friendly

No Comment
12-Apr-2014

Holidays to MS Eurodam, Florida

Service
Product

Service rating : Sharon was very helpful and made it all so easy as I was not too sure about the travel but all went well and I thank her very much for her help.
Product: I would recommend the holiday to my friends and family. It is quite an experience even if you have cruised before which we have.

Read more
No Comment
06-Apr-2014

Holidays to Hotel Le Flaine, Switzerland

Service
Product

Service rating : Brilliant service from Kevin as usual
Product: Great for family free kids club for 4 and over, quick walk to piste right in flaine centre, loads of food, plenty of hot water.

No Comment
05-Apr-2014

Holidays to Baia Lara Hotel, Turkey

Service
Product

Service rating : no hotel vocher sent with travel documents
Product: hotel good but not aware of building works next door. right outside our room

No Comment
04-Apr-2014

Holidays to Sandos Papagayo Beach Resort, Lanzarote

Service
Product

Service rating : Easily available and very helpful
Product: We were a group of 4 friends. Food is very good quality and standard. Lack of comfortable seating in bar area and public areas in foyer. Improvements being carried out while we were there so 2 days of noisy work by pools. Adult pool should be acclimatised. Rooms spacious and sea view very good. Beds are not very comfortable. Hotel is very clean throughout. Staff very friendly.

Read more
No Comment
03-Apr-2014

Holidays to Hotel Schloss Lebenberg, Austria

Service
Product

Service rating : usual great service
Product: super food, staff extremely helpful
would recommend to anyone

No Comment