Kwik Travel Group Reviews

Consumer ratings of Kwik Travel Group

Feedback for www.kwiktravel.co.uk has been compiled from 2232 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.kwiktravel.co.uk
23-Sep

Holidays to Atlantis De Lux, Turkey

Service
Product

Service rating : Always there to answer any questions.
Product: Good hotel with excellent animation team

No Comment
08-Sep-2014

Holidays to Barcelo Lanzarote, Canary Islands

Service
Product

Service rating : First class service
Product: A fantastic hotel. Was very please with what you found for me

No Comment
26-Aug-2014

Holidays to Sentido Phenicia, Tunisia

Service
Product

Service rating : General service from Kwik Travel was very good however the hotel transfers were very poor not on time and without information.
Product: Hotel accomadation and service was very good however, food did repeat on a weekly basis and all outside drinks were served on cardboard cups.
We would recommend the facilities to both couples and families alike.

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No Comment
20-Aug-2014

Holidays to Santa Rosa Apartments, Canary Islands

Service
Product

Service rating : Karen your great. Many thanks.
Product: Accommodation good,plenty of room.Maids a bit slap dash in their cleaning. Lots of sun beds around pool but need more sun shades.

No Comment
18-Aug-2014

Holidays to Club Tonga, Balearic Islands

Service
Product

Service rating : Very good found us a great deal at a great price would use her again
Product: Lots of people sufferd with runs in our party and hotel but not a lot of info came from hotel seems like they wanted it kept quiet some even went to hospital with this would appreciate a enquire about this and feedback ?

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No Comment
15-Aug-2014

Holidays to Club Hotel Els Pin, Balearic Islands

Service
Product

Service rating : Terry Bramwell was really a pleasure to deal with and very helpful.
Product: The hotel reception gave a man a key to our room, myself and a friend returned from a night out to find him in her bed (he had been through her stuff). Air con didn't work in the first room we were in, hotel wasn't very clean and the food was left out and not kept properly hot/cold which resulted in both of us getting ill and spoilt the holiday. Some staff were helpful but others didn't seem to take complaints very seriously.

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No Comment
11-Aug-2014

Holidays to Majesty Club Tuana, Turkey

Service
Product

Service rating : excellent however new agent Terrie not so good prices to rebook two holidays back there have rosen sky high and i feel i will find it cheaper elsewhere so little dissapointed but service up until this point brilliant really friendly and helpful ensuring my financial needs were met
Product: recommend to couples families singles large groups all needs accomodated for. The only thing that let it down was the Thomas Cook rep at hotel, she was rude, uninterested and always always late!!!!!!

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No Comment
08-Aug-2014

Holidays to HSM Canarios Park, Balearic Islands

Service
Product

Service rating : Very good service, friendly advisors
Product: Recommend to families although food very basic and wouldn't be good if you stay longer than 1 week.

No Comment
08-Aug-2014

Holidays to Barut Lara Resort, Turkey

Service
Product

Service rating : The service received from Tracie James over the last two years has been exceptional. However, before our recent holiday I had to chase the company for hotel vouchers, transfer vouchers and flight vouchers, and when I inquired about aeroplane seating I was promised a call back which did not happen. Considering this was a £12,000 holiday the service just prior to travel was unacceptable.
We have since discovered that Tracie has left the company and this may have accounted for the fact that no-one seemed to be interested in our booking. We would seriously consider spending this amount with yourselves again following the lack of service.
Product: Excellent hotel with great facilities for both families and couples.

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No Comment
19-Jul-2014

Holidays to Golden Port Salou, Spain

Service
Product

Service rating : Hannah was brilliant. Though we were disappointed to hear that she was made redundant.
Product: Excellent for families. Reasonable food, nice pool areas, good entertainment.

No Comment
14-Jul-2014

Holidays to Costa Caleta Hotel, Fuerteventura

Service
Product

Service rating : info supplied when requested
Product: no one, terrible hotel - complaint to follow

No Comment
23-Jun-2014

Holidays to Ambrosia Hotel, Turkey

Service
Product

Service rating : Very helpful, friendly service and professional
Product: Would recommend to all family and friends

No Comment
15-Jun-2014

Holidays to Flight Only, Cyprus

Service
Product

Service rating : Good service no complaints only booked flights
Product: Only booked flights no accommodation

No Comment
13-Jun-2014

Holidays to Eden Resort, Portugal

Service
Product

Service rating : Great service
Product: Suitable for couples and families. Spacious, well appointed and clean accommodation - highly recommended

No Comment
06-Jun-2014

Holidays to Sandos Caracol Eco Resort & Spa, Mexico

Service
Product
Latest
Service
Product

Service rating : booking was good-now lets see how my complaint is handled might be changing my mind !
Product: The sandos looks as lovely resort but has many problems
1) food was awful in the main restaurant-the bookable ones was good
2)it rained for 3 days solid -yes i know its a tropical island and it rains there so should the Sandos !! it was a death trap every where water fllooded in under our front door -top floor , every where you went -all the restaurants /reception was covered in wet towels and buckets -water dripping through the ceilings everywhere -extremely slippery -which to my cost I discovered on slipping down our stairs from the room as the water just poured down them and wasnt cleared away very often, they need to sort ALL the leaks out properly !!

13-Jul-2014
Service rating : still waiting for a reply -13th july 2014
Product: a leaking sieve !!

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Thank you for your comments, due to the nature of your points, should you wish to make a formal complaint about any aspect of your holiday please contact cooptraveladmin@cooptravel.co.uk, who can forward your comments on to the tour operator on your behalf.

Thank you

04-Jun-2014

Holidays to Norwegian Epic, Spain

Service
Product

Service rating : I would rate Chris 10 out of 10 for a first class professional service.
Product: This was my first experience of cruising. Could recommend the Norwegian Epic without reservation. My husband, daughter and I had a magnificent holiday and took excursions to: Naples, Pompeii, Rome, Florence, Pisa and Cannes - Monacco..

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No Comment
27-May-2014

Holidays to Fergus Hotel Plaza, Balearic Islands

Service
Product

Service rating : Return tickets not available until day of departure, which contained return flight change of departure time, it was not identified by Kwik Travel which resulted in my transfer dropping me at the airport 6 hours before flying
Product: Very few facilities for children, but overall for a 3 star hotel spotlessly clean and friendly

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No Comment
24-May-2014

Holidays to Mitsis Laguna Resort & Spa, Greek Islands

Service
Product

Service rating : First class
Product: Best hotel I've been in

No Comment
19-May-2014

Holidays to Sandos Monaco Beach Hotel & Spa, Spain

Service
Product

Service rating : Excellent service Freddie as usual
Product: Very helpful advice and choice for hotel

No Comment
19-May-2014

Holidays to Playa Pesquero Hotel, Cuba

Service
Product

Service rating : Jane is an excellent ambassador for your company
Product: Great value for money. Lovely people . Fantastic . Ideal for families and adults alike

No Comment
17-May-2014

Holidays to Iberostar Tainos, Cuba

Service
Product

Service rating : as always
Product: unfortunatley no seats saved on return flight due to cuban check in

No Comment
16-May-2014

Holidays to Riu Cancun, Mexico

Service
Product

Service rating : One again Jayne Chapman did and excellent job!! On her recommendation cannot fault the service we were recommended and do recommend!!!
Product: Rui Cancun absolutley fab place holiday weather flights!!!! A*****************
Would definately go back!!! Thanks again

No Comment
11-May-2014

Holidays to Las Chapas Palacio, Spain

Service
Product

Service rating : Was not told that the place was more for the spainish and that the pool was being updated and not in use, the hotel was on a main road and between 7 & 10 miles outside of Marbella and disappointed due to the fact we were not told this !!! and would not go with kwik travel again,who we normally book with
Product: We would not recommend this place for any English people and been to better hotels for the price !!!!!!!

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Thank you for your recent feedback. We aim at all times to ensure our cusotmers are happy with all aspects of their holiday. SHould you wish to escalate your points to the accomodation supplier, we will be happy to forward this communication on your behalf. Please contact customer care at cooptraveladmin@cooptravel.co.uk

10-May-2014

Holidays to Days Inn Broadway, New York

Service
Product

Service rating : Very good ,
Product: Had a great time all travel arrangements and hotel were good .

No Comment
05-May-2014

Holidays to Mitsis Rinela Beach Resort & Spa, Greek Islands

Service
Product

Service rating : Had not booked a holiday abroad on my own before so the help was great.
Product: Very friendly staff particularly at the tavern. Clean and good cleaning service from the maid. Lovely beach and faciliites.

No Comment