John Smedley Reviews

Consumer ratings of John Smedley

Feedback for www.johnsmedley.com has been compiled from1206 Customer Reviews

  • Feefo member since
  • 06/03/2012
  • At John Smedley we're known for high quality knitwear and a rich 225-year heritage. We're a luxury brand with roots in the Derbyshire countryside and garments regularly featured in some of the world's most prestigious fashion magazines. Though our past helps make us who we are, it's our design and innovation that keeps us at the forefront of contemporary fashion.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.johnsmedley.com
09-Jan-2013

Island In Pumice

  • Customer also reviewed:
  • Island In Navy
Service
Product

Service rating : Fabric,style and execution never disappoint me. I know that your goods are expensive but then quality has to be paid for, otherwise I would shop in a supermarket. Because I am not a wealthy woman I save up or wait for Sales reduction and then I can afford this fine knitwear and I can also look forward to my jumpers lasting me for ages.
Product rating : lovely colour and quality

Read more
No Comment
09-Jan-2013

Orchid In Black

Service
Product

have very good impression about the service

No Comment
08-Jan-2013

Roe In Navy

  • Customer also reviewed:
  • Roe In Silver
Service
Product

The online service is excellent, I have never enjoyed going to the shop in town.

No Comment
08-Jan-2013

Talbot In Silver

Service
Product

Service rating : The item was despatched quickly and arrived on the specified day.
Product rating : The product was exactly as described and is a perfect fit.

No Comment
08-Jan-2013

Belvoir In Jungle

Service
Product

Took a week to arrive but order placed on new years day!. Otherwise excellent

No Comment
08-Jan-2013

Bower In Midnight

Service
Product

Service rating : I'm very happy with my JS purchase
Product rating : I have bought this product before so knew what to expect.

No Comment
08-Jan-2013

Bower In Denim

  • Customer also reviewed:
  • Bobby In Ice Cream
  • Bobby In Arctic
Service
Product

Service rating : Haven't received it yet, so not able to comment.
Product rating : Haven't received it yet, so not able to comment.

Read more

Thank you for taking the time to give us your feedback, I am sorry you r order has not yet been delivered. I can see from the tracking number than is with the driver for delivery today. Should you have any problems, please contact us the Customer Service team.

Yours sincerely,
Freya Oliver - Customer Service Manager
07-Jan-2013

Kestrel In Pinotage

Service
Product

Service rating : Very efficient.
Product rating : Colours and quality of dyes are very good.

No Comment
05-Jan-2013

Trinity In Black

Service
Product

Service rating : Very efficient delivery - sweater arrived day after email saying it had been dispatched
Product rating : Beautiful quality and fit. It will be just right for layering.

No Comment
04-Jan-2013

Isis In Black

  • Customer also reviewed:
  • Isis In Navy
  • Isis In White
  • etc.
Service
Product

Service rating : The company and service are not good but neither are they poor - i would say "sadly" UK average
Product rating : This was a follow up order to an earlier purchase of the same garment

Read more

Thank you for taking the time to give us your feedback. I am sorry to hear you find our customer service average. If you have any specific comments on how we might improve your expereince I would love to hear from you.

Yours sincerely,
Freya Oliver - Customer Service Manager
04-Jan-2013

Ashmount In Pinotage

Service
Product

Service rating : First rate customer service from a first class company.
Product rating : A tried and trusted product in a rich, deep and unusual colour.

No Comment
04-Jan-2013

Trinity In Cranberry

Service
Product

Service rating : JS great---DHL dreadful, do not know why you use them; all the other couriers are fine and deliver on time---probably will not use internet again so will buy when see as travel around and your distribution is very limited for one who only buys best and rarely shops. Shame after a lifetime of delight and recommendation
Product rating : usual superb fit and feel

Read more

Thank you for taking the time to give us your feedback. I am pleased you think our service is great but disappointed to hear you are not happy with our choice of delivery partner. In our experience, on the whole, DHL provide a reliable, fully traceable and insured service to our customers. I am very sorry to hear this is not your experience of them. However, we are also looking into alternative options which will allow the customer an informed choice. Your comments will be taken into consideration as we review this. In the meantime we will continue to regularly monitor the performance of our delivery partner, to ensure we provide the best service possible to our customers.

Yours sincerely,
Freya Oliver - Customer Service Manager
04-Jan-2013

Bryn In Pinotage

Service
Product

Service rating : Quick and efficient service
Product rating : A versatile cardigan in a beautiful colour

No Comment
04-Jan-2013

Dorset In Bramble

Service
Product

Just recieved in less than 24 hours from been processed great speedy service.

No Comment
04-Jan-2013

Roe In Cranberry

Service
Product

Huge thanks to Fiona on your online chat team for being so helpful

No Comment
04-Jan-2013

Bobby In Black

Service
Product

Customer care phone line not answered even when staff at work and available for online chat

No Comment
03-Jan-2013

Isis In Navy

Service
Product

Service rating : delivery and serice faultless
Product rating : exactly as expected, perfect

No Comment
03-Jan-2013

Isis In Black

Service
Product

Service rating : see below
Product rating : item not yet received

Read more

Thank you for taking the time to give us your feedback. I am sorry you have not yet received your order, this was despatched yesterday and, having checked tracking with DHL I can see that this is with the courier for delivery today. Should you have any further problems please do contact the Customer Service team directly who will be able to help.

Yours sincerely,
Freya Oliver - Customer Service Manager
01-Jan-2013

Belvoir In Cranberry

Service
Product

Service rating : Everything as promised
Product rating : Sperb fit and great quality

No Comment
31-Dec-2012

Bobby In Silver

Service
Product

Service rating : Delivered very quickly despite Christmas post. Good e-mail updates of delivery.
Product rating : Top quality John Smedley product as allways.

No Comment
31-Dec-2012

Finchley In Charcoal

Service
Product

Service rating : As always, John Smedley provide fast efficient service. Cannot fault it.
Product rating : Lovely. Beautifull materials, beautifully made. Present for my son but I want one!

No Comment
31-Dec-2012

Costume In Black

Service
Product

fast delivery-well packaged

No Comment
31-Dec-2012

Trinity In Pinotage

Service
Product

Service rating : Brilliant service
Product rating : Beautiful.

No Comment
29-Dec-2012

Island In Black

  • Customer also reviewed:
  • Sabbia In Black
Service
Product

Service rating : My order arrived promptly, and with no delivery charge. V. happy with John smedley's online service
Product rating : As per usual, classic and cool cotton knit that fits perfectly

No Comment
28-Dec-2012

Bobby In Black

Service
Product

From ordering to delivery (very fast) a great internet shopping experience!

No Comment