Anonymous Customer wrote on 17-Aug-2012
When items are out of stock in the sale the inventory they send you gets a bit confusing as they want to keep the original order code. You receive confirmation e-,mails of what is not going to happen. Selecting colours is a little difficult to guess what the colours are on the website and involves going to other items to try to work out what colour say "Pumice" actually is. A bit of a faff. On the whole lovely staff and good service though. Good returns system (and quick.)
John Smedley wrote on 20-Aug-2012
Thank you for taking the time to give us your comments. We aim to make your on-line shopping experience simple. Whilst our stock levels are not currently 'live' we do endeavour to keep this information as accurate as possible; on occasion variances do occur. I am sorry you found that, on this occasion, our systems did not meet your expectations. Your feedback is very important to us and we will use them as we review how we can improve our customer experience.
Yours sincerely,
Freya Oliver - Customer Service Manager
Other reviews relating to this order
| Review of | Rating | Customer Review |
|---|---|---|
CARLEN | This is a beautiful quality sea island cotton jumper. It is so comfortable I hardly notice I have got it on. It is excellent for looking smart in an informal manner. When I wear it in hot bright sun it gives good protection from harmful uv rays yet you feel cool in it temperature wise. The long sleeves give good protection. Being a essentially a Summer garment this is important. It is a classy item of men's knitwear. | |
LYNDHURST - SALE | Beautiful quality and such a lovely thing to own. | |
ROE - SALE | ||
NEVILLE - SALE | ||
MASON | ||
BORIS | ||
PUTNEY-Mocha-L | This is a classy piece of women's knitwear which I boughtmy Mother as a gift. She was thrilled with it. It is a lovely colour (Mocha.) The cut is excellent. It is beautifully made. The finish is excellent. he quality of the sea island cotton is second to none. | |
BECCLES-Dark Ash-ONE | I thought this was dissappointing and returned as dull and overpriced even in the sale. | |
PUTNEY - SALE | Lovely piece of knitwear in every sense. The quality, the cut, the finish are all excellent. | |
MAGNUS | ||
JEREMY - SALE | Very simple stylish item. The quality is excellent. The cut is minimal and very stylish. I am delighted with it. | |
BRYSTON | ||
WINGS - SALE | ||
ARTHUR |