John Smedley Reviews

Consumer ratings of John Smedley

Feedback for www.johnsmedley.com has been compiled from 2575 Customer Reviews

  • Feefo member since
  • 06/03/2012
  • At John Smedley we're known for high quality knitwear and a rich 225-year heritage. We're a luxury brand with roots in the Derbyshire countryside and garments regularly featured in some of the world's most prestigious fashion magazines. Though our past helps make us who we are, it's our design and innovation that keeps us at the forefront of contemporary fashion.

  • Website

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.johnsmedley.com
11 Hour(s) ago

Brock In Shadow Blue

  • Customer also reviewed:
  • Calder In California Poppy
  • Sayer In Black
Service
Product

Quick processing and speedy delivery. Good packaging.

No Comment
12 Hour(s) ago

Cambourne In Pimento

  • Customer also reviewed:
  • Cambourne In Navy
  • Kai Pimento
  • etc.
Service
Product

Extraordinery Service.

No Comment
14 Hour(s) ago

Brandon In Lemon Drizzle

  • Customer also reviewed:
  • Race In Lemon Dizzle
Service
Product

Service rating : first class
Product: great product

No Comment
15 Hour(s) ago

Bobby In Indigo

Service
Product

Slow delivery given premium brand

No Comment
35 Hour(s) ago

Tally In Pimento

Service
Product

Service rating : Perfect knitwear
Product: Great fit,fantastic quality

No Comment
36 Hour(s) ago

Ashmount In Pimento

  • Customer also reviewed:
  • Lionel In Damson
Service
Product

Service rating : Super speedy even to France
Product: Wonderful quality as expected from JS

No Comment
38 Hour(s) ago

Bampton In Emperor Purple

  • Customer also reviewed:
  • Bampton In Malachite
  • Bampton In Lemon Drizzle
  • etc.
Service
Product

Service rating : My order was processed quickly, I received prompt confirmation and information about delivery - and the goods arrived in perfect condition.
Product: The usual quality I expect of John Smedley

No Comment
38 Hour(s) ago

Luke In Emperor Purple

Service
Product

Service rating : Overall, excellent service
Product: Nice jumper but the crew neck was higher and tighter than I had anticipated.

No Comment
38 Hour(s) ago

Isis In Tourmaline Blue

  • Customer also reviewed:
  • Isis In Lemon Drizzle
  • Isis In Malachite
Service
Product

Service rating : 1st class service, web site easy to use and delivery time of the products was speedy.
Product: High quality product as always from John Smedley

No Comment
39 Hour(s) ago

Isis In Emperor Purple

Service
Product

Service rating : Love the clothes but think if they made less 'slim fit' and catered for more normal sizes, I would certainly spend more money with them as unfortunately the bulk of their ranges are far too tight on me.
Product: Really pleased with the product, very well made

No Comment
21-Jul

Hartland In Apple Red

  • Customer also reviewed:
  • Hartland In Indigo
  • Wyvern In Apple Red
Service
Product

Lightning fast delivery; excellent handling of returns when item did not suit; very high quality knitwear. Altogether what service should be.

No Comment
21-Jul

1021msig-Natural-Indigo-L

  • Customer also reviewed:
  • 1021msig-Natural-Indigo-M
Service
Product

Service rating : Very nice service when calling directly. Nice staff at the London shop as well.
Unfortunately nobody answered my several emails before during more than one week.
I´m quite surprised that I have to pay for mail order when picking up the products at the shop by myself- that has to be without any extra costs! Bad service in this detail.
Product: Didn´t wear the item already- can make a real review after the first washing.

Read more
No Comment
21-Jul

Abel In Silver

  • Customer also reviewed:
  • Adrian In Malachite
  • Race In Tourmaline Blue
  • etc.
Service
Product

I'm a life long Smedley fan - I have probably 100+!

No Comment
21-Jul

Cambourne In Tourmaline Blue

  • Customer also reviewed:
  • Cambourne In Pimento
  • Cotswold In Forest Green
  • etc.
Service
Product

Fast delivery, great products.

No Comment
21-Jul

Hanna In Pimento

Service
Product

Delivery was very quick

However, I emailed the company in respect of the order and to date have not had a response. I shall assume in the absence of any indication to the contrary that the John Smedley is agreeable to my request; so it will be creating a very powerful negative customer experience should it subsequently fail to do so

Read more

Thank you for taking the time to give us your feedback. I have checked our records and unfortunately I cannot see any correspondence from you on our emails. A member of the Customer Care team will be in touch but should you not receive an email from us, please do contact us directly and we will do all we can assist.

Yours sincerely,
Freya Oliver - Customer Service Manager
20-Jul

Reese In Black Grape

Service
Product

Service rating : Always prompt in sending the order and totally trustworthy.
Product: Have bought similar Smedley products in the past and the Reese with the colour contrast is a great addition to the wardrobe. Thank you.

No Comment
20-Jul

Cotswold In Pimento

Service
Product

Service rating : Excellent
Product: Great quality

No Comment
20-Jul

Noah In California Poppy

  • Customer also reviewed:
  • Walden In Shadow Blue
Service
Product

Very good quality.

No Comment
18-Jul

Abel In Black

Service
Product

Service rating : Fine
Product: Fine

No Comment
18-Jul

Renesmee-Navy-L

Service
Product

Service rating : As I was buying a garment for a present I called JS to discuss my purchase as I wanted to extend the return period. I spoke with Tania who was extrememly helpful and very pleasant.
Product: Purchased as a gift but the recipient is a big JS fan hence the gift!

No Comment
18-Jul

Debbie In Silver

  • Customer also reviewed:
  • Alison In Silver
  • Putney In Thistle Flower
  • etc.
Service
Product

Returns dealt with very quickly, products replaced and refund given in less time than expected !

No Comment
17-Jul

Cassandra In White

  • Customer also reviewed:
  • Carly In Ski Blue
  • Carly In Spanish Pink
  • etc.
Service
Product

Very efficient and friendly staff at Lea Mills.

No Comment
17-Jul

Longnor In Black Grape

  • Customer also reviewed:
  • Abel In Charcoal
Service
Product

Would be useful to be able to sort by fit i.e. relaxed, slim fit etc...

Read more

Thank you for taking the time to give us your comments. Customer feedback is very important to us as we continually aim to improve the customer experience when shopping with us. Your comments will be passed on to our E-Commerce team for consideration as they develop the site.

Yours sincerely,
Freya Oliver - Customer Service Manager
16-Jul

Cambourne In Tourmaline Blue

  • Customer also reviewed:
  • Cavendish In Apple Red
Service
Product

Excellent device

No Comment
16-Jul

Malachy In Navy

Service
Product

Service rating : Quick and reliable service.
Product: Did not suit but quality garment and great service as usual.

No Comment