John Smedley Reviews

Consumer ratings of John Smedley

Feedback for www.johnsmedley.com has been compiled from 5351 Customer Reviews

  • Feefo member since
  • 06/03/2012
  • At John Smedley we're known for high quality knitwear and a rich 230-year heritage. We're a luxury brand with roots in the Derbyshire countryside and garments regularly featured in some of the world's most prestigious fashion magazines. Though our past helps make us who we are, it's our design and innovation that keeps us at the forefront of contemporary fashion.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.johnsmedley.com
4 Hour(s) ago

Totnes In Charcoal

Service
Product

Service rating : Totnes Charcoal was misdescribed in catalogue, as made of Sea Island cotton. It is made of fine merino wool.
Product: The garment itself is very well made, design and colouring excellent.

No Comment
5 Hour(s) ago

Bower In Racing Green

  • Customer also reviewed:
  • Bower In Charcoal
  • Bower In Midnight
Service
Product

Service rating : I love John Smedley products, have been wearing them for the last thirty years.
The best of British.
Product: Love the Bower jumper, great neck depth not too large. First time I've had Bower in green, colour looks great though

No Comment
7 Hour(s) ago

Luke In Black

Service
Product

Service rating : Generally good, and excellent website and quick delivery.
Product: However, some John Smedley products I have purchased in the past can begin to fray very quickly

No Comment
22 Hour(s) ago

Bradgate In Indigo

Service
Product

Service rating : Quick service
Product: Lovely material

No Comment
24-Sep

Adrian In Indigo

Service
Product

Service rating : love John Smedley and great quick delivery
Product: really lovely colour polo and great quality

No Comment
24-Sep

Cotswold In Black

Service
Product

Service rating : Second to none
Product: As always, great quality product and great customer service

No Comment
23-Sep

Edmee In Racing Green

Service
Product
Latest
Service
Product

Splendid customer relations.

23-Sep-2016
Great British firm with terrific customer relations

Read more
No Comment
15-Sep

Ashton In Silver

Service
Product

had to ring to change size, done and delivered nex day.

No Comment
15-Sep

Tempest In Black

Service
Product

Fast delivery, unfortunately item didn't fit but the Free returns was a real bonus

No Comment
14-Sep

Belvoir In Brando Blue

  • Customer also reviewed:
  • Nolan In Navy
Service
Product

Great quality, speedy delivery. Online shop is messy. Should show styles in more organised way, eg just show one picture per style and not hundreds of colours that take ages to upload and scroll through. Each style should show key features eg slim fit etc. Eg I only care about slim fit and need long arms... Always painful to track down what styles apply to me...

Read more

Thank you for taking the time to give us your feedback, I am sorry to hear you find the website time consuming to use. To help with this, you may have noticed that we have categories available to once you click on 'shop mens', including 'shop by' which has slim fit listed. Alternatively, once you have clicked on an category, you should be able to use the filter on the right-hand side which allows you to filter by fit, material, colour etc.
I hope you find this information of use next time you visit the site.

Yours sincerely,
Freya Oliver - Customer Service Manager
14-Sep

Mayhew In Soft Grey

Service
Product

Service rating : Quick delivery, well packaged as always.
Product: Beautiful soft sweater, flattering colour.

No Comment
13-Sep

Grable In Sloe Gin

Service
Product

Service rating : The web site is very good and the description is accurate.
Communication between the cattier is very god I knew exactly when the delivery would arrive and the options are very good as I was unable t sign but it was put into a safe place exactly were I asked it to be put.
Product: The product is expensive but it looks very nice.

Read more
No Comment
12-Sep

Belden In Gardner Red

Service
Product

Service rating : Excellent product and speedy delivery
Product: Very well made

No Comment
12-Sep

Steadman In Indigo

  • Customer also reviewed:
  • Roe In Alpine Blue
  • Finagon In Charcoal
Service
Product

very quick efficient helpful when forgot to put returns paperwork in box

No Comment
12-Sep

Brock In Navy

Service
Product

Superb mail order system

No Comment
12-Sep

Dorset In Indigo

Service
Product

Service rating : Good website, easy to use and prompt despatch and delivery
Product: Beautifully made as always

No Comment
11-Sep

Mina In Gardner Red

Service
Product

Service rating : Swift service, high quality product. Colours true to photo on website
Product: Lovely colour, will be a great layering item

No Comment
11-Sep

Tyburn In Midnight

Service
Product

Service rating : Perfect
Product: Perfect

No Comment
11-Sep

Buxton in Black

Service
Product

Service rating : As expected
Product: Perfect

No Comment
11-Sep

Patterson In Sloe Gin

  • Customer also reviewed:
  • Flight In Navy
Service
Product

Fast and smooth

No Comment
10-Sep

Broxwood In Navy

Service
Product

No Comment
10-Sep

Oxland In Silver

Service
Product

Excellent service.

No Comment
09-Sep

Wismer In Silver

Service
Product

Very good, very quick even as I had to redirect the package .. thanks

No Comment
09-Sep

Mayhew In Charcoal

  • Customer also reviewed:
  • Solar In Soft Grey
  • Patsy In Cloudy Blue
Service
Product

Service rating : Excellent, can't fault it at all.
Product: A beautiful sweater, soft and warm. Hangs well, flattering fit. Have since bought a second one.

No Comment
09-Sep

Corey In Bardot Grey

  • Customer also reviewed:
  • Corey In Hepburn Smoke
Service
Product

Service rating : Customer services staff are really good at sorting out problems.
Product: Sweater is very tight fitting and not flattering. Felt cheap and scratchy compared to other Smedley products.

No Comment