John Smedley Reviews

Consumer ratings of John Smedley

Feedback for www.johnsmedley.com has been compiled from 4635 Customer Reviews

  • Feefo member since
  • 06/03/2012
  • At John Smedley we're known for high quality knitwear and a rich 230-year heritage. We're a luxury brand with roots in the Derbyshire countryside and garments regularly featured in some of the world's most prestigious fashion magazines. Though our past helps make us who we are, it's our design and innovation that keeps us at the forefront of contemporary fashion.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.johnsmedley.com
16 Hour(s) ago

Claygate In Midnight

Service
Product

Service rating : All went very smoothly
Product: Too slim

No Comment
21 Hour(s) ago

Marcus-Inca-Gold-M

Service
Product

Service rating : Good
Product: Good

No Comment
35 Hour(s) ago

1.Singular In Midnight

Service
Product

Service rating : Great service
Product: Excellent jumper

No Comment
43 Hour(s) ago

Ashmount In Chestnut

  • Customer also reviewed:
  • Ashmount In Silver
  • Riber In Indigo
Service
Product

Web site has been incredibly slow in the last few weeks and actually crashed several times yesterday when I was using as it had timed out.

Read more

Thank you for taking the time to give us your feedback, I am sorry to hear you had problems with the website recently. Although I am not aware of any issues in the last few weeks, we did have an issue yesterday which resulted in the site being extremely slow to load. We believe this has now been resolved however, should you have any specific issues, please do not hesitate to contact us directly and we can assist you.

Yours sincerely,
Freya Oliver - Customer Service Manager
47 Hour(s) ago

Nugget In Silver/Iolite Purple

Service
Product

Service rating : Simple order process.Prompt dispatch.
Product: Gift. Recipient delighted.

No Comment
08-Feb

Medlock In Navy

Service
Product

Service rating : Company is great - got lots of their stuff
Product: I had an issue with the jumper - it had a manufacturing problem

Read more

Thank you for taking the time to give us your feedback, I am very sorry to hear you have had an issue with one of our garments. If you feel the garment is faulty, if you have not done so already, please return this to us for examination. If a manufacturing fault is found we will of course repair, replace or refund this for you.

Yours sincerely,
Freya Oliver - Customer Service Manager
08-Feb

Jemma In Black

Service
Product

Service rating : Amazingly fast service, arrived next day!!
Product: Smedley marino wool products are the best I have ever found so buy them whenever I need a new jumper. Only problem, not enough bright colours, ie true red.

No Comment
08-Feb

Kibble In Navy

Service
Product

Service rating : Best online retailer that I know
Product: Always such good quality and it will be long lasting as well.

No Comment
08-Feb

Cranmore In Silver

  • Customer also reviewed:
  • Judson In Silver
Service
Product

Service rating : great web site,easy and first class delivery
Product: normal great product

No Comment
08-Feb

Kris-Inca-Gold-L

Service
Product

Service rating : Very prompt
Product: Top quality

No Comment
08-Feb

Shay In Silver/Iolite Purple

  • Customer also reviewed:
  • Josey In Port
Service
Product

What one would expect

No Comment
07-Feb

Harcourt In Midnight

Service
Product

Delighted with the product quality,..less pleased with the delivery service. I feel another option to the courier(DHL) SHOULD BE OFFERED. Royal Mail first class post would be ideal. With a courier, well if no one is there to sign for the item, it is put back on the Van and driven 110 miles down the road! If i had the option of using the Royal Mail, then yes it may be brought back to a local depot if no one can sign for it, however, ...that is only a couple of miles away, so consequently easier to go and collect.. IT IS AFFECTING HOW OFTEN I PURCHASE FROM JOHN SMEDELY,....Period!!

Read more
No Comment
07-Feb

Fran In Black

Service
Product

Service rating : John Smedley website, shop (London) and factory shop at Lea Bridge never fail in all aspects of service.
Product: As usual very high standard of materials, design and manufacture. All my John Smedley garments are treasures. (Some going back many years)

No Comment
07-Feb

Bacall In Silver/Garnet Red

Service
Product

Service rating : Efficient and trouble free service.
Product: Quite as nice as I expected. This is my first purchase from John Smedley and I hope it will be my first of many.

No Comment
07-Feb

Jig In Deep Teal

Service
Product

Service rating : Never have any problems. Shipping is always prompt.
Product: Very nice looking sweater. I travel a lot and these wool sweaters are warm enough, but really light to carry around

No Comment
07-Feb

Turner In Silver

Service
Product

Service rating : excellent quality
Product: excellent quality

No Comment
07-Feb

Daniella In Black

Service
Product

Service rating : The speedy service was excellent
Product: Excellent quality as I expect from John Smedly. This is the first time I've order from JS online but I will certainly be doing it again now I know how easy it is.

No Comment
06-Feb

Tracey In Black

Service
Product

Service rating : top service: arrived several days earlier than predicted
Product: Smedley are always superb quality. Frankly the best knitwear you could find. And British too!

No Comment
05-Feb

Medlock In Silver

Service
Product

Service rating : Easy to deal with and returns are no problem.
Product: Usual quality from John Smedley.

No Comment
05-Feb

Loam In Navy

Service
Product

Service rating : excellent service, excellent quality product
Product: love it!

No Comment
05-Feb

Exeter In Indigo

Service
Product

Service rating : very efficient, good communication, despatched very quickly.
Product: exactly as i though it would be!

No Comment
04-Feb

Nat-Midnight-Xl

Service
Product

Service rating : Excellent service. Received item 1 day after ordering. Had to change colour & this was also only a day turnaround. Faultless and would happily order again.
Product: Beautiful material and perfect fit. Superbly well made products and last for many years.

No Comment
04-Feb

Merton In Winter White

Service
Product

I am a loyal and long standing customer. Always quality products and outstanding service

No Comment
04-Feb

Lode In Midnight

Service
Product

Service rating : Should not have been sent a jumper that retails for £300 which had a hole in the collar!!
Product: First jumper had a hole in the collar and had to be returned, bought exactly the same one which was delivered to another customer!!!

Read more

Thank you for taking the time to give us your feedback, I am very sorry that your recent experience has not met with our usual high standards. We take both quality and service issued very seriously and both have been reported internally for further investigation. I know that both issues were dealt with quickly for you, but am very sorry for any inconvenience this caused. I can see you have now taken delivery of the replacement garment and hope it meets your expectations of John Smedley.

Yours sincerely,
Freya Oliver - Customer Service Manager
04-Feb

Cleves-Indigo-L

Service
Product

Service rating : Swift turn around when first choice was too small
Product: Good quality and style

No Comment