John Smedley Reviews

Consumer ratings of John Smedley

Feedback for www.johnsmedley.com has been compiled from 2809 Customer Reviews

  • Feefo member since
  • 06/03/2012
  • At John Smedley we're known for high quality knitwear and a rich 230-year heritage. We're a luxury brand with roots in the Derbyshire countryside and garments regularly featured in some of the world's most prestigious fashion magazines. Though our past helps make us who we are, it's our design and innovation that keeps us at the forefront of contemporary fashion.

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Reviews

DateProductRatingCustomer ReviewReply from www.johnsmedley.com
12 Hour(s) ago

Geranium In Espresso

  • Customer also reviewed:
  • Geranium In Lunar Blue
  • John Smedley Wool Wash (475 ml)
Service
Product

Maybe the delivery could be faster?

No Comment
13 Hour(s) ago

Riccolo In Radicchio

Service
Product

Service rating : Prompt efficient serviice
Product: Returned product colour not as expected

No Comment
14 Hour(s) ago

Mcilroy In Lunar Blue

  • Customer also reviewed:
  • Cambourne In Lunar Blue
Service
Product

Great service

No Comment
21 Hour(s) ago

Lorri In Black

Service
Product

Very quick free delivery. Couldn't ask for better.

No Comment
23 Hour(s) ago

Yolande In Black

  • Customer also reviewed:
  • Yolande In Midnight
Service
Product

Service rating : always good .excellent product. excellent service.
Product: lovely fit, colours and design

No Comment
41 Hour(s) ago

Bobby In Egyptian Blue

Service
Product

Service rating : First class ...
Product: Again, first class quality, fit and delivery, we will be back on line to buy. Previously have bought from store, on line saves so much precious time when complete confidence in your brand.

No Comment
42 Hour(s) ago

Bampton In Bordeaux

  • Customer also reviewed:
  • Ashmount In Bronze
Service
Product

Service rating : Excellent prompt service
Product: Great

No Comment
45 Hour(s) ago

Sherwood In Bright Green

Service
Product

Service rating : Excellent product, super price and quick service!
Product: Lovely colour, beautiful product

No Comment
47 Hour(s) ago

Longnor In Malachite

  • Customer also reviewed:
  • Bower In Midnight
  • Town In Black
Service
Product

Service rating : blah
Product: -

No Comment
18-Oct

Cowley In Midnight

Service
Product

Service rating : Would be nice to be able to choose delivery date
Product: Please do not stop producing the 24 gauge jumpers as more flattering to an older frame then the 30 gauge

No Comment
17-Oct

Esmond In Black

Service
Product

Service rating : Excellent customer service.
Product: Usual great quality.

No Comment
16-Oct

Rebecca-Black-XL

  • Customer also reviewed:
  • Bower-Firecracker-XL
  • Dorset-Silver-XL
  • etc.
Service
Product

The packaging and delivery were both excellent. We were offered returns if any items were unsuitable, but all are fantastic!.

No Comment
16-Oct

Kimber In Navy

Service
Product

Service rating : Excellent service always
Product: Love John Smedley products!

No Comment
16-Oct

Gaenor In Black

  • Customer also reviewed:
  • Nettle In Espresso
  • Orchid In Papaya
Service
Product

Service rating : The website was slightly difficult to use while looking for some garments.
Product: Just what I expected

No Comment
16-Oct

Yolande In Silver

  • Customer also reviewed:
  • Rakel In Venetian Red
Service
Product

Very helpful service on phone and prompt delivery

No Comment
16-Oct

Exeter In Charcoal

Service
Product

Service rating : Arrived next day.
Product: My husband wears nothing else but Smedley cotton light wait long sleeved tee shirts.

No Comment
16-Oct

Bryn In Egyptian Blue

  • Customer also reviewed:
  • Dovedale In Silver
Service
Product

Service rating : Fast and efficient service,
Product: Whilst still the best in terms of design the quality of John Smedley products, in terms of materials, has diminished significantly over the last 3 years.

No Comment
15-Oct

Glynis-Silver-XL

Service
Product

Service rating : Great company to do business with,once the right person as been contacted
Product: Good quality garment bit pricey but well worth it,a product that can't be duplicated and is going to last for years

No Comment
15-Oct

Eddy In Pimento

  • Customer also reviewed:
  • Langston In Lemon Drizzle
Service
Product

Great service

No Comment
15-Oct

Cora In Indigo

  • Customer also reviewed:
  • Jess In Indigo
Service
Product

Service rating : I always find it difficult to tell from the website how things look on. I Would love Smedley to introduce some images of models wearing the item when you click on them.
Product: I am a size 8 in skirts so I ordered small. It was tight and I expected it to be more substantial. It was almost as thin as the Sea-island version I ordered in the summer. I feel it was too thin too give warmth and expected it too be double the thickness it was.

Read more
No Comment
15-Oct

Cleves In Silver

  • Customer also reviewed:
  • Ashmount In Charcoal
  • Ashmount In Midnight
Service
Product

The service out was good, however the jumpers did not fit, I have sent them back for an exchange, apparently this takes up to 10 days - that is not good

Read more


Thank you for taking the time to give us your feedback. I am sorry to hear the items your ordered was not suitable. We do ask that customers allow up to 10 working days for a refund or exchange to be processed once we have received it back, this allows time for returns to be examined, processed and for your bank to process payment back to you card; however we normally manage to process returns more quickly than this. Once received it is likely it will be just a few days before you hear from us.

Yours sincerely,
Freya Oliver - Customer Service Manager
15-Oct

Dane In Black Grape

Service
Product

Service rating : Very pleased, thank you.
Product: Very pleased with the item. Thank you.

No Comment
14-Oct

Kris In Bordeaux

Service
Product

Service rating : Easy ordering process with quick delivery
Product: Excellant product

No Comment
14-Oct

Buttercup In Midnight

Service
Product

Service rating : Reliable in ethics and service. It is important to me to know that the merino is ethically sourced.
Product: Lovely product as always but please could the label stitched on the neck be softer - I usually have to cut them off as they irritate!

No Comment
13-Oct

Jess In Bunny

  • Customer also reviewed:
  • Nat In Bunny
Service
Product

Service rating : Speed of delivery eas excellent
Product: Perfect colour and style

No Comment