John Smedley Reviews

Consumer ratings of John Smedley

Feedback for www.johnsmedley.com has been compiled from 2291 Customer Reviews

  • Feefo member since
  • 06/03/2012
  • At John Smedley we're known for high quality knitwear and a rich 225-year heritage. We're a luxury brand with roots in the Derbyshire countryside and garments regularly featured in some of the world's most prestigious fashion magazines. Though our past helps make us who we are, it's our design and innovation that keeps us at the forefront of contemporary fashion.

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Reviews

DateProductRatingCustomer ReviewReply from www.johnsmedley.com
34 Hour(s) ago

Isis In Radicchio

  • Customer also reviewed:
  • Kyla In Charcoal
Service
Product

Service rating : Great!
Product: Wonderful quality

No Comment
36 Hour(s) ago

Maida In Lemon Drizzle

  • Customer also reviewed:
  • Sandown In Midnight
  • Marius In Navy
  • etc.
Service
Product

Service rating : Very quick and well packed, with good information on the delivery.
Product: Quick and well packed

No Comment
22-Apr

Sandown In Tourmaline Blue

Service
Product

Service rating : John Smedley suffers from slow delivery and unreliable product quality.
Product: I have only had one good product in 3 purchases so far. This one is clearly a 'second'. The sweater is too short by around 4 inches and despite being a 'large' is more like a medium | slim fit. It is a woman's cardigan length not a man's. They deny it is a woman's sweater but I don't believe them. Will be returned for a full refund.

Read more
No Comment
22-Apr

Abel In Silver

Service
Product

Service rating : Always delivered on time
Product: Excellent quality

No Comment
22-Apr

Lacie In Tourmaline Blue

  • Customer also reviewed:
  • Jemima In Black
  • Kacey In Black
  • etc.
Service
Product

Excellent

No Comment
21-Apr

Cassandra In Lemon Drizzle

  • Customer also reviewed:
  • Cassandra In Pimento
  • Cassandra In Tourmaline Blue
Service
Product

I have been a J Smedley customer for years. Up until now the service has been excellent, but recently the online refund service has been poor. I have had to wait nearly a month for refunds to be processed which is nearly twice as long as the 14 days advertised on the website.

No Comment
21-Apr

Pennine In Silver

  • Customer also reviewed:
  • Cambourne In White
Service
Product

Great products which if looked after properly last years

No Comment
18-Apr

Roe In Navy

  • Customer also reviewed:
  • Roe In Dark Leather
Service
Product

Service rating : Wonderful brand love it
Product: The classic with jeans or a suit

No Comment
18-Apr

Dorset In Mazarine Blue

  • Customer also reviewed:
  • Dragoon In Blue-Roan
  • Dolton In Blue Roan
  • etc.
Service
Product

Quick service

No Comment
18-Apr

Kacey-Pimento-S

Service
Product

Service rating : John Smedley is generally very good but I do think their online service is lacking- half the time they never have the colour/ style that I want. I think the range of knitwear and the website itself could be improved. The john smedley team/ customer services are always excellent, very helpful and quick to process returns.
Product: The jumper wasn't the right size - unfortunately this colour was never stocked in the Brook st store or online in this style and I had to ring John Smedley's head office.I have this jumper in a different colour and love it but again the colour range is limited- black, navy ,silver - no reds! I would like to see more of the warmer tones coming through like Pimento.

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No Comment
17-Apr

Belvoir-Papaya-L

Service
Product

It took a little longer to receive the colour card which I requested than I had thought it would and in the event the Spring/Summer one was sent and not the Autumn/Winter which I had asked for. When I received the correct one I quickly made up my mind to choose the colour Papaya and was delighted with the pullover which was despatched promptly. It is a pleasure to wear.

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No Comment
17-Apr

1012msig In Midnight

  • Customer also reviewed:
  • Pennine In Silver
  • Bobby In Tourmaline Blue
Service
Product

fast service, blue was not as screen colour though (still ok, but if full price would have sent it back)

No Comment
17-Apr

Cowley In Espresso

Service
Product

Service rating : Always good quality, quick delivery.
Product: Very nice. Many thanks.

No Comment
15-Apr

Teri In Midnight

  • Customer also reviewed:
  • Susan In Midnight
Service
Product

Service rating : An ethical company that does not abuse human rights.
Product: Well-made, durable and of excellent quality materials.

No Comment
15-Apr

Bampton In Silver

  • Customer also reviewed:
  • Bampton In Navy
Service
Product

Excellent service

No Comment
15-Apr

1008msig In Winter White

Service
Product

Very prompt despatch and delivery but website tracking option not working

No Comment
14-Apr

Kite In Charcoal

  • Customer also reviewed:
  • Jemma In Winter White
  • Kite In Indigo
Service
Product

Very speedy service

No Comment
14-Apr

Catkin-Creme-Caramel-L

  • Customer also reviewed:
  • Tracey-Bunny-L
  • Bela-Navy-L
  • etc.
Service
Product

Service rating : Really helpful and efficient staff. Products arrived promptly and were very well packaged with free returns label.
Product: Nothing wrong with it at all, but wasn't keen on the colour and hadn't noticed that it was a slim fit.

No Comment
14-Apr

Braedon In Black

Service
Product

DHL is not an acceptable courier. Cannot check progress to ensure delivery.

No Comment
13-Apr

Arthur In Silver

  • Customer also reviewed:
  • Kesha In Eggshell Blue
  • Kesha In Vintage Denim
  • etc.
Service
Product

A good company to do business with. Website clear and easy to use. Products were despatched promptly and received safely ahead of anticipated date.

No Comment
13-Apr

Dione In Black

Service
Product

Service rating : Reliable and consistent quality
Product: Perfect office to going out, excellent quality

No Comment
13-Apr

Dione In White

  • Customer also reviewed:
  • Dione In Silver
  • Sandpiper In Apple Red
  • etc.
Service
Product

I always try to save up enough to afford J Smedley garments because the quality of garment and fabric are so beautiful and last me for ages. They wear well and wash well and the colour range is a delight, I think the customer service is tops and the fabric quality extends even to the packaging.

No Comment
12-Apr

Lacie In Black

  • Customer also reviewed:
  • Lacie In Cameo Pink
  • Lacie In Lemon Drizzle
Service
Product

Amazing quality.

No Comment
12-Apr

Hornet In Midnight

Service
Product

Good quality

No Comment
12-Apr

Havant In Tourmaline Blue

Service
Product

Product was received in good condition in good time.

No Comment