John Smedley Reviews

Consumer ratings of John Smedley

Feedback for www.johnsmedley.com has been compiled from 4931 Customer Reviews

  • Feefo member since
  • 06/03/2012
  • At John Smedley we're known for high quality knitwear and a rich 230-year heritage. We're a luxury brand with roots in the Derbyshire countryside and garments regularly featured in some of the world's most prestigious fashion magazines. Though our past helps make us who we are, it's our design and innovation that keeps us at the forefront of contemporary fashion.

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Reviews

DateProductRatingCustomer ReviewReply from www.johnsmedley.com
5 Hour(s) ago

Dorset In Silver

Service
Product

Service rating : excellent service
prompt delivery
Product: wonderful quality (as usual)

No Comment
12 Hour(s) ago

Arnfield In Baltic Blue

  • Customer also reviewed:
  • Stavely In Midnight
Service
Product

Service rating : excellent company to deal with
Product: perfect quality British made product

No Comment
13 Hour(s) ago

Rietta In Iolite Purple

  • Customer also reviewed:
  • Rietta In Port
Service
Product

Service rating : service is very good, arrives on time No Problems.
Product: I particularly like this Rietta Sweater, I have quite a few of the same. However, I wish you would do them in delicate shades for the summer/ spring I know I would buy them as in this country it isn't very often warm?

Read more
No Comment
15 Hour(s) ago

Bower In Silver

Service
Product

Service rating : Good service all round
Product: Nice colour

No Comment
19 Hour(s) ago

Alicia In Navy

Service
Product

I love John Smedley jumpers they are machine washable and beautiful and I get a lot of wear out of them.

No Comment
19 Hour(s) ago

Roth In Grape Jam

Service
Product

Service rating : I love everything about John Smedley. Great products. Great British brand.
Product: Classic style that stands the test of time. Jam is such a gorgeous colour.

No Comment
24 Hour(s) ago

Noah In White

Service
Product

Service rating : Bit cheesed off a week later that you add free postage a week after I had made an order.
Product: Fit good and like the understated class of the Noah shirt.

No Comment
36 Hour(s) ago

Bradgate In Alpine Blue

Service
Product

Service rating : Using a safety pin to pin labels to knitted fabric is not smart.......I had the greatest difficulty disentangling the fabric where it had become entangled in the ring at the bottom of the pin.....
Product: Not for the first time, the colour matching of Smedley's products and Internet images is far from accurate......not good enough at all.

Read more


Thank you for taking the time to give us your feedback, I am sorry to hear you are not happy with your recent shopping experience with us. Customer feedback is very important to us and I would like to assure your comments have been noted for consideration as review our processes and procedures. Of course, if you feel removing the label has caused any damage to the garment, please return this to us for examination. Regarding colour matching, whilst we do everything we can to ensure the colour represented on the website matches that of the item it can be very difficult to ensure this is perfect as every screen, be it a PC, tablet or mobile can represent the colour differently. I have however passed your comments to our e-commerce team for their consideration.

Yours sincerely,
Freya Oliver - Customer Service Manager
36 Hour(s) ago

Dorset In Silver

Service
Product

Service rating : Very pleased with the prompt delivery indeed.
Product: This is the third Dorset my husband has and they are very good. Always look smart.

No Comment
37 Hour(s) ago

Ashmount In Chestnut

Service
Product

Speedy service as always.

No Comment
37 Hour(s) ago

Bela In White

  • Customer also reviewed:
  • Bela In Alpine Blue
Service
Product

Service rating : A streamlined efficient service again
Product: Fine quality, flattering style. Even better than I imagined

No Comment
38 Hour(s) ago

Linacre in Navy

  • Customer also reviewed:
  • Strutt in Navy
Service
Product

Service rating : The company makes great quality knitwear.
Product: My husband loves the lightweight merino wool sweater.

No Comment
27-Apr

Finagon In Midnight

Service
Product

Service rating : Nice website. Fast delivery; with regular updates. Postage paid on return items.
Product: Top quality product. Only worn to check fit, can't wait to wear out :-)

No Comment
26-Apr

Bradwell In Navy

Service
Product

took me 4 attempts to buy on-line. I did send an email to the contacts dept.

Read more

Thank you for taking the time to give us your feedback, I am sorry to hear you had an issue placing your order. From our records, it is difficult to see what the caused the issue you had, but I am pleased you did managed to get your order through in the end and are please with your recent purchase. Should you have any issues in the future, please do not hesitate to call the Customer Care team who may be able to assist you.

Yours sincerely,
Freya Oliver - Customer Service Manager
26-Apr

Bryn In Indigo

Service
Product

Service rating : Service was fantastic
Product: As always the product was fantastic t

No Comment
25-Apr

Josey In Indigo

Service
Product

Service rating : Speedy delivery
Product: Beautiful quality and colour

No Comment
25-Apr

Buxton in Navy

Service
Product
Latest
Service
Product

Service rating : Always had good service
Product: Always been pleased

25-Apr-2016
Purchased Smedley for many years. I would like to purchase a shorter length cardigan

Read more
No Comment
24-Apr

Ashmount In Alpine Blue

Service
Product

Service rating : Excellent quality, understated British design.
Product: Didn't like the blue. Reminds me of smurfs!

No Comment
24-Apr

Grist In Navy/White

Service
Product

Service rating : Quality as usual
Product: Quality product great service

No Comment
23-Apr

Luke In Garnet Red

Service
Product

Service rating : Faultless understated British quality and design.
Product: Really don't like the red. Reminds me of Father Christmas or a can of coke!

No Comment
22-Apr

Hugh-Silver-L

Service
Product

Fast simple and easy returns

No Comment
22-Apr

Leanna In Black

  • Customer also reviewed:
  • Buttercup In Deep Teal
Service
Product

Service rating : Garments are of excellent quality, service is great.
Product: Perfect light cardigan, a pair of sleeves for your short sleeve tops.

No Comment
21-Apr

Nolan In Baltic Blue

  • Customer also reviewed:
  • Tally In Baltic Blue
Service
Product

Service rating : Efficient, prompt service, well presented and packaged
Product: Looks and feels great

No Comment
21-Apr

Nat In Black

  • Customer also reviewed:
  • Fran In Black
  • Riber In Black
Service
Product

Service rating : Delivery arrived on schedule.
Product: Have bought before, it's excellent!

No Comment
20-Apr

Gowan In Charcoal

Service
Product

Service rating : Arrived next day
Product: As expected

No Comment