John Smedley Reviews

Consumer ratings of John Smedley

Feedback for www.johnsmedley.com has been compiled from 2283 Customer Reviews

  • Feefo member since
  • 06/03/2012
  • At John Smedley we're known for high quality knitwear and a rich 225-year heritage. We're a luxury brand with roots in the Derbyshire countryside and garments regularly featured in some of the world's most prestigious fashion magazines. Though our past helps make us who we are, it's our design and innovation that keeps us at the forefront of contemporary fashion.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.johnsmedley.com
44 Minute(s) ago

Dorset In Mazarine Blue

  • Customer also reviewed:
  • Dragoon In Blue-Roan
  • Dolton In Blue Roan
  • etc.
Service
Product

Quick service

No Comment
6 Hour(s) ago

Kacey-Pimento-S

Service
Product

Service rating : John Smedley is generally very good but I do think their online service is lacking- half the time they never have the colour/ style that I want. I think the range of knitwear and the website itself could be improved. The john smedley team/ customer services are always excellent, very helpful and quick to process returns.
Product: The jumper wasn't the right size - unfortunately this colour was never stocked in the Brook st store or online in this style and I had to ring John Smedley's head office.I have this jumper in a different colour and love it but again the colour range is limited- black, navy ,silver - no reds! I would like to see more of the warmer tones coming through like Pimento.

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No Comment
13 Hour(s) ago

Belvoir-Papaya-L

Service
Product

It took a little longer to receive the colour card which I requested than I had thought it would and in the event the Spring/Summer one was sent and not the Autumn/Winter which I had asked for. When I received the correct one I quickly made up my mind to choose the colour Papaya and was delighted with the pullover which was despatched promptly. It is a pleasure to wear.

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No Comment
22 Hour(s) ago

1012msig In Midnight

  • Customer also reviewed:
  • Pennine In Silver
  • Bobby In Tourmaline Blue
Service
Product

fast service, blue was not as screen colour though (still ok, but if full price would have sent it back)

No Comment
24 Hour(s) ago

Cowley In Espresso

Service
Product

Service rating : Always good quality, quick delivery.
Product: Very nice. Many thanks.

No Comment
15-Apr

Teri In Midnight

  • Customer also reviewed:
  • Susan In Midnight
Service
Product

Service rating : An ethical company that does not abuse human rights.
Product: Well-made, durable and of excellent quality materials.

No Comment
15-Apr

Bampton In Silver

  • Customer also reviewed:
  • Bampton In Navy
Service
Product

Excellent service

No Comment
15-Apr

1008msig In Winter White

Service
Product

Very prompt despatch and delivery but website tracking option not working

No Comment
14-Apr

Kite In Charcoal

  • Customer also reviewed:
  • Jemma In Winter White
  • Kite In Indigo
Service
Product

Very speedy service

No Comment
14-Apr

Catkin-Creme-Caramel-L

  • Customer also reviewed:
  • Tracey-Bunny-L
  • Bela-Navy-L
  • etc.
Service
Product

Service rating : Really helpful and efficient staff. Products arrived promptly and were very well packaged with free returns label.
Product: Nothing wrong with it at all, but wasn't keen on the colour and hadn't noticed that it was a slim fit.

No Comment
14-Apr

Braedon In Black

Service
Product

DHL is not an acceptable courier. Cannot check progress to ensure delivery.

No Comment
13-Apr

Arthur In Silver

  • Customer also reviewed:
  • Kesha In Eggshell Blue
  • Kesha In Vintage Denim
  • etc.
Service
Product

A good company to do business with. Website clear and easy to use. Products were despatched promptly and received safely ahead of anticipated date.

No Comment
13-Apr

Dione In Black

Service
Product

Service rating : Reliable and consistent quality
Product: Perfect office to going out, excellent quality

No Comment
13-Apr

Dione In White

  • Customer also reviewed:
  • Dione In Silver
  • Sandpiper In Apple Red
  • etc.
Service
Product

I always try to save up enough to afford J Smedley garments because the quality of garment and fabric are so beautiful and last me for ages. They wear well and wash well and the colour range is a delight, I think the customer service is tops and the fabric quality extends even to the packaging.

No Comment
12-Apr

Lacie In Black

  • Customer also reviewed:
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  • Lacie In Lemon Drizzle
Service
Product

Amazing quality.

No Comment
12-Apr

Hornet In Midnight

Service
Product

Good quality

No Comment
12-Apr

Havant In Tourmaline Blue

Service
Product

Product was received in good condition in good time.

No Comment
12-Apr

Belden In Navy

Service
Product

Speedy delivery, well packaged. Products excellent

No Comment
12-Apr

Dover In Black Cherry

  • Customer also reviewed:
  • Lionel In Pale Blue
  • Dover In Midnight
Service
Product

bloody terrible…order three months late even after i cancelled it out.

it's even the wrong order !

No Comment
12-Apr

Bobby-Apple-Red-XL

Service
Product

Service rating : Very good.
Product: I am very pleased with the pullover.

No Comment
11-Apr

Hendon In Charcoal

Service
Product

Service rating : Time from order to delivery was very slow particularly as UK based company and delivery to UK address. Order other items from Addidas by comparison on same day and they arrived 1 day earlier despite being shipped from Holland !!
Product: When product arrived the label said slim fit. This wasn't advised on the website when order so have had to return product as too tight. Please bring back a selection of regular fit items there's definitely still a big market for such goods.

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No Comment
11-Apr

Belden In Silver

Service
Product

The delivery took longer than expected. And when it was delivered the courier did not leave a note to say they tried, so spent days wondering where the item was, it's your responsibility to ring the courier and rearrange delivery

No Comment
10-Apr

Marcus In Electric Purple

  • Customer also reviewed:
  • Kendal In Mazarine Blue
Service
Product

Easy shopping experience.

No Comment
10-Apr

Seth In Navy

  • Customer also reviewed:
  • Adrian In Navy
  • Finchley In Tourmaline Blue
  • etc.
Service
Product

Service rating : Brilliant service!!!
Product: Perfect.

No Comment
10-Apr

Viscount In Charcoal

  • Customer also reviewed:
  • Dolton In Auburn Glow
  • Buttercup In Bunny
  • etc.
Service
Product

Service rating : The only company I buy sweaters from. The quality, designs, and craftsmanship are head and shoulders above anything else.
In terms of service - on the website it would be good if you could coordinate the shopping basket for Sales goods on the main site with orders on the Outlet site. It seems the two are currently separate with is frustrating and doubles the postage. I have been put off making additional orders on the Outlet site because of this so I'm sure it does translate into lost sales.
Finally, in my opinion publishing the comments added from this survey on a website will reduce the quality and quantity of feedback you receive. It confuses a marketing activity and a continuous improvement process. I was close to not submitting this form when I read the publication note.
Product: Design has changed from a previous version I have. Those changes weren't immediately obvious from the online site and I do prefer the previous cut. I rate both as excellent, though.

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No Comment