John Smedley Reviews

Consumer ratings of John Smedley

Feedback for www.johnsmedley.com has been compiled from 2887 Customer Reviews

  • Feefo member since
  • 06/03/2012
  • At John Smedley we're known for high quality knitwear and a rich 230-year heritage. We're a luxury brand with roots in the Derbyshire countryside and garments regularly featured in some of the world's most prestigious fashion magazines. Though our past helps make us who we are, it's our design and innovation that keeps us at the forefront of contemporary fashion.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.johnsmedley.com
4 Hour(s) ago

Cotswold In Espresso

Service
Product

Service rating : Very promp.
Product: Always a reliable purchase,lasts for ages,good sizing and material

No Comment
9 Hour(s) ago

Ashmount In Espresso

Service
Product
Latest
Service
Product

Service rating : very good service was disappointed that I didn't get 10%off my order as I signed up for your news letter which stated 10% off but still charged me full price
Product: jumper fitted perfectly lovely colour

20-Nov-2014
very good apart from no 10% discount given when I signed up for news letter

Read more

Thank you for taking the time to send us your feedback, I am sorry you did not get to use newsletter discount code. When you sign up for the first time you should have received an email with the details of the discount code, this does no automatically come off your order, you have to apply the discount code in the basket stage of checkout. Hopefully you will now have received an email with the discount code for future use.

Yours sincerely,
Freya Oliver - Customer Service Manager
9 Hour(s) ago

Bobby In Ski Blue

Service
Product

Service rating : Service was good but confusing about the newsletter 10% discount as one was not provided initially.
Product: Very nice product, lovely colour.

No Comment
11 Hour(s) ago

Belvoir In Black

Service
Product

Excellent service. Very well packaged as well

No Comment
31 Hour(s) ago

Ashmount In Indigo

  • Customer also reviewed:
  • Kris In Midnight
Service
Product

I received great service from you and am delighted with the products.

No Comment
34 Hour(s) ago

Dorset In Soot

  • Customer also reviewed:
  • Joye In Midnight
Service
Product

Service rating : prompt delivery at and a return label included.
Product: will only be able to tell over time if the sweater is excellent. If it looks in a year like it looks today, it will get my excellent.

No Comment
35 Hour(s) ago

Gowan-Charcoal-L

Service
Product

Service rating : Excellent service on chat and phone
Product: Really nice - but a touch pricey

No Comment
18-Nov

Steadman In Ski Blue

Service
Product

Service rating : have used this company a 2 or 3 times, always very good quick service.
Product: the cardigan looks really nice, but is a xmas gift for my husband so will have to wait until he opens it to know for certain.

No Comment
18-Nov

Wyvern In Charcoal

  • Customer also reviewed:
  • Wyvern In Espresso
Service
Product

As I've come to expect, having purchased a number of items in the recent past.

No Comment
17-Nov

Belden In Saxony Blue

Service
Product

Service rating : Excellent!
Product: Excellent as always!

No Comment
17-Nov

Geranium In Beige Rose

  • Customer also reviewed:
  • Lorri In Midnight
  • Lorri In Silver
  • etc.
Service
Product

Service rating : Excellent service and speedy delivery
Product: For Christmas gift. Bought similar items last year and delighted with the quality

No Comment
17-Nov

Tobius In Bordeaux

Service
Product

Service rating : Fast. Very well packaged.
Product: Lovely colours. Very fine material. Will have to be careful with it!

No Comment
17-Nov

Bryn In Silver

Service
Product

Arrived very quickly. Delighted with the service

No Comment
17-Nov

Gig In Silver

  • Customer also reviewed:
  • Cotswold In Venetian Red
Service
Product

Service rating : Quality clothing that lasts for years.
Product: Colour and fit exactly as I saw on the web page.

No Comment
16-Nov

Reed In Black

  • Customer also reviewed:
  • Reed In Navy
Service
Product

Service rating : First-rate delivery service - goods arrived very quickly.
Product: I've worn JS 3/4 sleeved, v-necked cotton before - always liked them.

No Comment
16-Nov

Marcus In Charcoal

  • Customer also reviewed:
  • Marcus In Silver
  • Jemma In Silver
  • etc.
Service
Product

great service quick and prompt delivery

No Comment
16-Nov

Bryn In Black

  • Customer also reviewed:
  • Connaught In Black
  • Brock In Spanish Pink
  • etc.
Service
Product

Service rating : this is the first time I have bought JS very pleased with the quality, need to return the cardigans for a larger size.
Product: can buy this cheaper from Stephen Allen, so I will order the larger size from them...sorry

No Comment
15-Nov

Madelaine In Black

Service
Product

Service rating : Very quick delivery
Product: Perfect fit and quality

No Comment
14-Nov

Dawn In Espresso

Service
Product

Service rating : goods by return in excellent order and packaging
Product: excellent quality products

No Comment
13-Nov

Steele In Tourmaline Blue

  • Customer also reviewed:
  • Pike In Saxony Blue
  • Miguel In Black
Service
Product

Service rating : Fast, very high quality clothes.
Product: Very sharp

No Comment
12-Nov

Sherwood In Maui

Service
Product

Service rating : Good Staff
Product: Not happy with colour...

No Comment
12-Nov

Paddington In Silver

  • Customer also reviewed:
  • Jess In Charcoal
Service
Product

very quick response to my request

No Comment
12-Nov

Bower In Espresso

  • Customer also reviewed:
  • Bobby In Midnight
Service
Product

Service rating : Very helpful. Well designed website. Glad everything is UK made.
Product: I would like a much heavier range of sweaters to be available

No Comment
11-Nov

Wings In Egyptian Blue

Service
Product

Service rating : helpful
Product: beautiful colour.

No Comment
11-Nov

Rectangle-Espresso-L

Service
Product

Service rating : service is first class
Product: i have been buying john smedley garments for years and there is nobody to beat them in style and quality

No Comment