Joe Browns Reviews

Consumer ratings of Joe Browns

Feedback for www.joebrowns.co.uk has been compiled from 259444 Customer Reviews

  • Feefo member since
  • 01/03/2010
  • Joe Browns is a true lifestyle company, which was started in 1998 to offer something more exciting and more individual than the other clothing catalogues in the UK - it's a state of mind, for those that enjoy life and want to live a bit, and although it's a cliché, we feel the more you put into it, the more you get out of it.

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Reviews

DateProductRatingCustomer ReviewReply from www.joebrowns.co.uk
13-May

Louise's Favourite Shoes Pink (8)

  • Customer also reviewed:
  • Louisa Lace Corsage Shoes Pink (7)

Hermes courier absolutely atrocious. Said tried to deliver twice on "track my delivery" when I know they had not as I was in and my dogs would bark. One of the times they supposedly tried was 5-54AM, I don't think so and 8-00pm saturday evening when I know I was sat in my front garden at that exact time taking the dogs out before I watched Casualty which started at 8-10pm. Seeing the comments makes my blood boil because I know they are lies and it just lets your company down and puts me off ordering. If it wasn't for the fact my daughter is getting married so I need the items I would cancel the order which is exactly what I did last time and Joe Browns looses an order purely due to the courier. I know I am not the only one in our area who despises Hermes and don't understand why Joe Browns uses them still.

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No Comment
12 Hour(s) ago

Simply Stylish Dress Black (18)

  • Customer also reviewed:
  • Simply Stylish Dress Black (16)
  • Pretty Tie Summer Dress Navy Multi (16)
  • etc.

I haven't received my order yet!!
I'm not sure whether there was an option to request delivery to an alternative address but delivery was attempted 3 times to my home address...I was out at work every time. There was no option to re-arrange delivery at a convenient time and now the tracking service just says my order has been delivered to a "safe location"...I don't know where that is (!) as the day this happened I left for my holiday...for which i ordered the items ��. Considering returning all the items I ordered as they have arrived too late.
I appreciate this is not a fault of Joe Browns per se, rather your courier Hermes...but perhaps you might review your delivery arrangements.

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No Comment
10-May-2017

Supersoft Sweater Grey/Blue (12)

  • Customer also reviewed:
  • Joyful Jacquard Coat Green Multi (14)

when I received my order first time, I found 1 item a bit big and 1 a bit small. I completed the returns form. However, as I kept checking my return I was concerned as it had not appeared to have been delivered back to you. So I sent e-mail stating my concern and received a call the following day. The lady told me not to worry as I had a return number and asked what I wanted to do, refund or exchange, I select exchange and she made all the arrangements and I received my items within a few days.

I hope the items I have returned have arrived back now though.

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No Comment
16-May

Cosy Fluffy Knit Jumper Black (12)

  • Customer also reviewed:
  • Chic And Unique Top Blue Multi (12)
  • Fuzzy Rose Cardigan Black (12)
  • etc.

I buy a lot from Joe Browns because you can not get such unique and great quality garments elsewhere and every time the service (delivery and returns) has been excellent in fact this is the only company I can genuinely say that about. Their staff on the phones are brilliant too - friendly (not pushy) very helpful and happy to discuss any aspect/query that you have. A couple of times I got stuck ordering online (not being a techie) and the staff were lovely and helped me without being patronising or making me feel inadequate (as some companies do).

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No Comment
08-May-2017

Latin Spirit Dress Blue (8)

Joe Browns have always been reliable and helpful but this time they went one more step beyond my previous experience. One of my neighbours is usually in most days to collect parcels when I'm at work but on this occasion they weren't so the delivery attempts missed. I contacted Joe Browns and they arranged for a replacement item to be sent out to an alternative address right away. Thank you so much. The gentleman I spoke to on the phone (Luke I think?) was very pleasant.

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No Comment
26-May

My Desire Bow Dress Multi (18)

I love your clothes, I love your efficient service. My only gripe is that you only do up to size 18 online, yet SimplyBe stock your clothes into a range of plus size. I find sometimes that the 18 can be a little tight across the chest area, especially where buttons are concerned . I prefer to shop online in one place for your goods, but find I have to go to Simply Be, and their customer service is not as smooth as yours. Please don't shut the big'ger' girls out!

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No Comment
30-Apr-2017

Summer Days Dress Blue Multi (16)

I will give the rating "excellent" to Joe Brown's products and customer service but "poor" to Hermes who delivers the products. They do a disservice to the company and its products. This time, my order was in our letterbox but all other orders have been left in the street, sometimes at the wrong address. A week ago, a parcel stood outside our vehicle gate for 24 hours in our absence, although it would have fitted into the letterbox. I would seriously consider another delivery service as thet do you no favours.

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No Comment
17-May

Patina Bloom Mix And Match Skirt Multi (8)

Delivery service from Joe Browns was excellent as always. However, when I placed my order I got the offer for £5 off next order if I 'clicked here'. I closed my browser by mistake and lost the offer. So I filled in the Joe Browns contact form to ask for help and £5 voucher off next order. There has been no response, so the customer support team are disappointing and I have not made another order.

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No Comment
01-May-2017

Flirty Floral Swim Dress Navy Multi (12)

  • Customer also reviewed:
  • Sassy Strawberry Skirted Swimsuit Navy Multi (12)
  • Bright And Beautiful Swimsuit Blue Multi (12)

I tried to place an order online using my mobile phone however the website just wasn't accepting the payment and seemed frozen. When I called up the Joe Brown customer service they were rally helpful and sorted everything out and I payed on the phone which was quick and easy and they didn't ask millions of questions! I do think improvements need to be made to make the website more mobile phone friendly.

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No Comment
02-May-2017

Latin Spirit Dress Blue (16)

The courier tried once and I was not in,so could not take it. The second time he tried I was not in, so he left the parcel hanging from my letterbox. The parcel got torn, but fortunately the contents were O.K.
The next time I order from Joe Browns I will use a pick up point. Much safer. Considering the quality of the goods, I definitely want to order from Joe Browns again. It is such a shame the courier service was disappointing.

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No Comment
15-May

Flattering Fabulous Floral Dress Blue Multi (12)

A great company to deal with. I had to wait a few extra days for the dress, which I was made aware of when placing the order. During this time my card expired and I received an email asking me to call and provide my new card details, once the dress was ready to be despatched. The whole experience was very streamline and I was able to track my order thoughout this time.

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No Comment
14-May

Sassy Summer Sundress Multi (18)

  • Customer also reviewed:
  • Day Dreamer Dress Multi (18)
  • Flattering Tunic Blue Multi (18)
  • etc.

Delivery was a bit slow but ok. Am waiting on full refund since returning below order due to sizes being too small for me, seems to be taking some time. Unfortunately, I won't be able to order from you again until you raise you sizes above 18 - it's a shame as I do love your clothes, they are so different and a refreshing change from all the high street ranges.

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No Comment
20-May

Stand Out Dress Multi (16)

  • Customer also reviewed:
  • Stand Out Dress Multi (14)
  • Stand Out Dress Multi (14)

Absolutely fine, especially the business of sending one back where I thought you had not sent your special returns sheet but it turned up hidden under the table in a dark corner. The girl on the end of the phone was able to process it from references I gave her from the emails. Thank you also for notifying me that the cost of the second dress was returned.

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No Comment
24-May

Boating Stripe Jacket Multi (8)

  • Customer also reviewed:
  • Canvas Holdall (Free Gift) Khaki (One Size)
  • Canvas Holdall (Free Gift) Khaki (One Size)

Very quick delivery of the item. Had to telephone order through though as it didn't recognise my account? Also had to phone to ask about returning the jacket as the instructions say to log on to find out how to return the item without using the prepaid post office label. However the page doesn't hold any information so I had to telephone to enquire and was told to use the label as it was quicker than Hermes.

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No Comment
12-May

Va Va Voom Dress Red Multi (14)

The first dress I ordered has never arrived, I was unable to find out from the delivery company Hermes where it was so I spoke to Joe Browns customer service. He was very helpful and after speaking with Hermes told me they would now investigate them. He then ordered another dress which arrived within a week. Poor service Hermes. Brilliant service Joe Browns.

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No Comment
03-May-2017

Ticking Stripe Coat Multi (8)

My wife and I order from Joe Browns few times a year. Process including returns policy second to none . No quibble all the time. Returns notification by E mail quick and confirms progress. Some other companies policy can be complicated and takes time. Feels like it is designed to prevent returns. With Joe Browns not a problem. Order by Phone or on line staff polite happy to help with the process.
maybe thats why we keep going back.

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No Comment
23-May

Pretty Birdy Dress Pink Multi (10)

  • Customer also reviewed:
  • Day Dream Cardigan Blue (12)

Excellent service. Two of three items arrived in two days. The third one arrived a week later - two weeks earlier than I had originally been told. However as it was a duplicate dress in a different size I returned it immediately. I just hope my money is returned as quickly which will mean I would give your service full marks!!

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No Comment
05-May-2017

Summer Breeze Sandals Blue Multi (6)

I received a voucher as it was my birthday. The item i wanted was just below the spend valus. Joe brown contacted me asking why i had not completed the order. After explaining they took the limit of and allowed me to use the voucher. Can not fault them or their service. Very helpful customer service. A pleasure to deal with.

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No Comment
25-May

Boutiquey Jacket Dark Blue (12)

The customer service from the staff at Joe Browns was very good but the courier service was just Ok. I live in rural Ireland and my parcel was left in the local shop as there was no one at home. I have no problem with this but a phone call to let me know would have been appreciated. It was only when I reckoned I should have received my parcel that I called into the local shop to check and sure enough my parcel was there.

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No Comment
31 Hour(s) ago

Fruity Forest Dress Multi (14)

  • Customer also reviewed:
  • Flattering Fabulous Floral Dress Blue Multi (14)
  • Flattering Fabulous Floral Dress Blue Multi (14)

Love the website! You're not faced with busty pouting models with dresses pinned to enhance. What you see is what you get and so not disappointed when you try on your order. Delivered quickly and kept updated all the way! Returns easy and credit in the bank within 2 days of joe brown confirming receipt of the return

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No Comment
19-May

Elegant Vintage Dress Green Multi (8)

  • Customer also reviewed:
  • Cherrylicious Capri Trousers Red (10)
  • Allsorts Top Blue (10)
  • etc.

Always a good company to work with. Free returns means that I order more as if I dont like it can go back. This is a great thing for Joe as it means I can take more risks in chooseing styles and also even if i only want one or two things, I end up loving more and buying more. I rarely buy if returns are not free.

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No Comment
23-May

Soft Rock T-Shirt Cream (45/47)

I wish rating your company and the delivery service were separate. Love Joe Browns, The quality of the product the design, and i think your dispatch is efficient, difficult to say because we don't know how long the parcels had been abandoned before they were found, BAD DELIVERY, THE DRIVER AUGHT TO GET A DIFFERENT JOB, HE OBVIOUSLY DOESN'T CARE ABOUT THAT ONE!

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No Comment
11-May

Lovely Day Top Multi (12)

  • Customer also reviewed:
  • Mexicana Tunic Multi (12)

Items I ordered came very quickly ,I had to return the items as one was too small the other didn't suit me.But my refund was in my account within the wk,which I was happy about.I reordered a larger size it came within the time line given.
Returning items was free and easy to return at my local post office.

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No Comment
26-May

California Soul Blouse Blue (14)

i think the service is very good unfortunately I ordered a blue leather jacket on arrival I noticed it had several red marks on it and was badly packaged. the blue blouse arrived once on noticed the seem was coming undone at the front and for nearly £40 was unacceptable.The jacket was £169.
So love the clothes but the quality control poor.

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No Comment
01-May-2017

Fruity Forest Dress Multi (14)

This was my first order and began with a disaster. I placed an order online the bank took my money but the company did not retain order details. After several emails and phone calls I had to reorder which all went well. So a good final outcome. Company need to ensure online system works first time.

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No Comment