Joe Browns Reviews

Consumer ratings of Joe Browns

Feedback for www.joebrowns.co.uk has been compiled from 263722 Customer Reviews

  • Feefo member since
  • 01/03/2010
  • Joe Browns is a true lifestyle company, which was started in 1998 to offer something more exciting and more individual than the other clothing catalogues in the UK - it's a state of mind, for those that enjoy life and want to live a bit, and although it's a cliché, we feel the more you put into it, the more you get out of it.

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Reviews

DateProductRatingCustomer ReviewReply from www.joebrowns.co.uk
21-Jul

Beautifully Balanced Floral Shirt Multi (48/50)

  • Customer also reviewed:
  • Slice And Dice Shirt Multi (48/50)

Ordering. Simple easy quick

Customers service staff helpful I would give them an excellent rating

W/ house & dispatch very very poor if it was possible to rate this department as a stand alone it would be minus 10 it took 12 days from placing order to receiving goods and that was only after an e mail a phone call and a customer service upgrade to next day delivery

Postage on standard delivery excessive and unnecessary

As a comparison I placed an order for two shirts with another company. The values of goods was exactly the same as my order with you. They didn't charge postage on orders over £40.00 ( standard mail)
I placed my order at 16:00 hours on Friday. At 16:02 hours I received an e mail saying my order was being processed. At 16:20 hours another e mail arrived telling me my order had been dispatched and at 11:00 hours on Monday I took delivery of the goods from my postman 67 hours in total. I suggest you learn from others if you want to keep existing customers

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No Comment
01-Jul-2017

Fun In The Sun Shirt Black (48/50)

  • Customer also reviewed:
  • Music Is The Answer Shirt Cream (48/50)
  • Chilled Out Tropics Shirt Blue (48/50)
  • etc.

My order as listed below was placed over the Website 26th. June 2017 and delivered to my house on the 29th. The following day I received a "Summer Sale" catalog showing all the items I had ordered at a substantially reduced price. I understand that this Catalog had actually been published a full week before my delivery. I had not been advised of these savings when I placed the order and was refused a refund in the difference in price on three of the items.
I have written a letter to the Company stating this situation, but this was only posted yesterday.
Needless to say having been a customer for some years now and in the main been most satisfied with the service, I am less that satisfied with the response received from Customer Service and can only hope that this feedback might help to get a reasonable response from Joe Brown Ltd.
C.Reilley.

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No Comment
14 Hour(s) ago

Day Dream Cardigan Blue (12)

  • Customer also reviewed:
  • Good Times Playsuit White Multi (12)
  • Beach To Bar Maxi Skirt Multi (12)
  • etc.

Having placed an order on a friday lunchtime, and expecting it to arrive probably by the following wednesday, I then checked my order on the wednesday only to find that it had not even been accepted. I chased by email also reading the apologies that due to great demand because of the sale, delivery vould not be promised within two working days. Had a very polite reply whoch could only say my order would be processed asap, and my order finally arrived on the friday. This happened the last time iIordered sale items, but if you know you are going to have a high rate of take up, then surely you shoulde be more prepared. Once items received, very pleased with them, just not the messing about before hand.t

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No Comment
26-Jun-2017

Bow Waist Dress Paisley (8)

  • Customer also reviewed:
  • Summer Loving Dress Multi (8)

The dress I received was a little too small, so I returned it for a refund using the Freepost label enclosed with the original package. In the meantime, I re-ordered the dress in the next size up. I received an email the day after I returned the dress to say it had been received and Joe Browns were processing a refund that day (takes up to 5 days to clear). I like it that there are no complicated returns procedures - you just use the Freepost label enclosed and the notification of receipt email cuts out the wondering if it has been received or not.

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No Comment
05-Jul-2017

Boutiquey Jacket Dark Blue (8)

The customer service from Joe Browns was excellent-item dispatched and delivered promptly. HOWEVER the carrier-Hermes-did not deliver to my first floor flat door (previous items from Joe Browns are usually left outside my door if I am out,which is perfectly okay). Instead it was just left at the foot of the stairs which is most unsatisfactory. If Hermes are not sure where to leave it can they not email or text? I am currently expecting another delivery from Joe Browns and do hope it doesn't happen again.

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No Comment
29-Jun-2017

Floozie Lace Applique Shoes Hot Pink (7)

the processing of order delivery and returns is really good. My complaint is I returned some shoes because the wrong size was in the box - ( Box said size 7, sticky label in shoes says size 7 but actual size printed in shoe size 5 - returned detailing this and within a week a replacement was sent out - however I had exactly the same pair of shoes again - size 7 box and size 7 sticky lable but size in shoe size 5. I then rang Joe Browns who agreed they would pass the message on and sent another pair which I should receive today)

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28-Jun-2017

Flattering Fabulous Floral Dress Blue Multi (18)

My parcel took 2 weeks to arrive. However when I contacted Joe Brown staff they were very helpful and sympathetic. My dress was the last in stock so they couldn't dispatch a replacement. Hermes had sub-contracted the delivery so communication with the courier was poor. They then left the parcel in the apartment hallway without obtaining a signature. Joe Brown refunded the delivery cost. As I said, staff were very helpful and easy to contact. They phoned back as arranged each time.

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No Comment
20-Jul

Tree Of Life Applique Cardigan Cream (16)

  • Customer also reviewed:
  • Nautical Jacket Blue (16)
  • Cosy Knit Bow Cardigan Pink (16)

The delivery was a nightmare, driver left a card and I contacted him and he said to meet him near his home to collect as his car was broken down and he could not deliver on the Monday, I drove through in the pouring rain and waited he did not show up I phoned him several times and left voicemail messages he did not reply, I then phoned Joe Browns and got a very helpful assistant who arranged to contact the delivery company and arrange a delivery, I got the delivery and she phoned to check I got it and was very polite, the fault did not lie with Joe Browns but with the delivery company who are the ones I am complaining about

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No Comment
21-Jul

Summer Charismatic Top Multi (10)

  • Customer also reviewed:
  • Misty Meadow 2 In 1 Blouse Multi (10)
  • Boho Beach Lover Top Multi (8/10)
  • etc.

Joe Browns service was excellent but I've ticked bad because Hermes delivery was absolutely abysmal.I was told my order would be delivered in 2-3days.I needed it for going away the following week but had to delay my holiday for 5days.After 13days and 3 or 4 attempts to deliver, it eventually arrived after I had left.Hermes were given very clear delivery instructions which they totally ignored.I love Joe Brown but their Hermes delivery company completely let's them down.It was a miracle I received it at all

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No Comment
18-Jul

Cheeky Check Pinafore Dress Green (14)

Placed my order on 30th June, order said pending for several days without any explanation but it had been the weekend, contacted yourselves to be told very busy but it was all been sorted. All this time and when I ordered it stated everything in stock so I waited, by the 8th July only part order had arrived and as I was waiting for my shoes for a wedding I rang again to be told they had sold out but it still said it was pending on my account, this left me with very little time to get some shoes elsewhere.

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No Comment
21-Jul

Daredevil T-Shirt Grey (45/47)

  • Customer also reviewed:
  • Take A Gamble T-Shirt Red (45/47)
  • Ready To Relax Shirt Grey (45/47)
  • etc.

Took nearly 2 weeks before they even acknowleged the order, I rang them 4 days after the order was placed as its status was 'Waiting acceptance' as I thought there was a problem with my payment and spoke to a snotty woman who told me they were busy and would get to it within 24 hours... a week later still nothing. I was about to contact my card issuer when out of the blue the order was processed and delivered the next day, but during the whole process I'd had no updates or information from Joe Browns to let me know what was happening.

The items I bought were great once they arrived.

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No Comment
20-Jul

Rusty Knuckles T-Shirt Petrol (42/44)

  • Customer also reviewed:
  • Ride Of Your Life T-Shirt Black (42/44)
  • Rusty Knuckles T-Shirt Black (42/44)

I've ordered from Joe Browns several times over the years & found them to be a reliable company to deal with. The quality is good, the prices reasonable & I've always found their tees to be very comfortable well made & accurately sized. Sometimes, with some of their jeans & cargo pants, for example, in the past function had been sacrificed a bit for the sake of looks, but this might have been rectified now. Delivery for these items took quite a lot longer than I was expecting, so a good, rather than an excellent, rating.

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No Comment
15 Hour(s) ago

Flattering Top Black Multi (14)

The service I received from Joe Browns was excellent; the staff went above the call of duty when there was a delivery issue, but PLEASE PLEASE PLEASE could Joe Browns consider using a different courier service. Hermes are absolutely awful, unreliable, unpredictable, impossible to get hold of when there's a problem, and don't seem to know what they're doing at all. They are giving Joe Browns a bad name, which they do not deserve

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No Comment
21-Jul

Harbour Top Multi (14)

  • Customer also reviewed:
  • Bright And Beautiful Cord Dress Multi (14)
  • Joe's Easy-Wearing Top Navy (14)
  • etc.

It took over a week to receive my order however it was clearly written in the 'help' section of the website that there were delays due to the summer sale which was useful and informative. I found that the clothes were of good quality and sending free returns was made easy with label to use in the parcel. This is the first time i have ordered from Joe Browns and i was impressed, will definitely order again!

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No Comment
26 Hour(s) ago

Sassy Beach To Bar Skirt Blue Multi (14)

Service from Joe Browns was excellent. Delivery originally arranged from Hermes was dismal as after two weeks we had not received the item but had received several emails from Hermes notifying delivery due that day each followed by emails stating 'delayed 24 hours'. I contacted Joe Browns customer service who made alternative delivery arrangements via UPS and we then received the item within 48 hours.

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No Comment
1 Hour(s) ago

Check Me Out Trousers Check (10)

I think Joe Brown's service is excellent; Goods are delivered asap and returns are made very easy, so giving confidence in ordering if one is not quite sure of sizes. Their phone staff are also very good and helpful. Their colourful emails which arrive at every stage of ordering, or returning are written in a friendly and supportive way. I think Joe Brown's are now spot on. Well done.

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No Comment
21-Jul

Dip-Dye Delight Tunic Blue (18)

  • Customer also reviewed:
  • Misty Meadow 2 In 1 Blouse Multi (18)

I tried to order online through my account, but it wouldn't take my card, so I phoned up and ordered over the phone. The order never showed up in my account and I never received a confirmation email about my order, so had to phone up again to see if it had actually gone through. I've returned one of the items, and still have no idea whether I've been refunded as it's not on my account and no email.... not very good communication Joe Browns, very disappointed and now I'm debating whether to phone up AGAIN to see if I've been refunded.

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No Comment
21-Jul

Unicorn Shirt Multi (18)

  • Customer also reviewed:
  • Dare To Be Different Dress Multi (18)
  • Longline Knit Tunic Blue (18)
  • etc.

Uncharacteristic problems with this order. First it never arrived due to a problem with the delivery company - I wasn't informed of any problems, it just never arrived. Then when I finally queried the order I was told that it had been returned to the warehouse so I requested a refund - this was not actioned (as the member of staff I spoke to went off sick) so I had to get in touch with them again, that time I received my refund straightaway but the whole thing still left me disappointed in Joe Brown's customer service.

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No Comment
21-Jul

Ticking Stripe Tunic Blue Stripe (14)

No problems with delivery.
Returned through Hermes not satisfactory. Parcel went missing for six days on their so called tracker. It seems as soon as the parcel was in their possession (on the 13/7/17) nothing more was recorded by them. It was only an email from JBs on 20th that put my mind at rest. This is the second time I have had a problem with a Hermes parcel.

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No Comment
29-Jun-2017

Dapper Gent Blazer Beige (38)

The service was good but I sent the jacket back fir the next size to be sent out to me but this did not happen and you just returned my money by this point I was tuning out of time to get the jacket in time for a gift and it then come to late for there birthday. I did order 10 days befor his birthday and I got it the day after but we did get it in the end.

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No Comment
20-Jul

Striking Bow Clutch Bag Blue Multi (One Size)

  • Customer also reviewed:
  • Remarkable Bow Trim Shoes Navy Multi (5)
  • Remarkable Bow Trim Shoes Navy Multi (6)

I ordered online and was told at time of order that due to the sale, items were being delayed. They arrived just over a week later, but I knew that. The items I received were lovely and as per website. I did have to return a pair of shoes due to me ordering 2 different sizes. The return was very easy and refunded promtly. I would definitely use again.

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No Comment
13-Jul

Elegant Vintage Dress Green Multi (8)

  • Customer also reviewed:
  • Vinyl Tee Red (10)
  • Elegant Vintage Dress Green Multi (10)

Ordering (and hopefully the refund, just waiting for that to come through) was easy. I was very unhappy with the delivery service though - Hermes left the package on my doorstep without knocking. It was easily visible to people who regularly walk just feet from my door, in fact one neighbour told me it was there. If it wasn't for him, it might have stayed there all day, or until someone took advantage.

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No Comment
21-Jul

This Season's Top Multi (18)

  • Customer also reviewed:
  • Free Flowing Floral Dress Pink Floral (12)

Ordered my items on 2nd July didn't receive them for nearly two weeks. I had to ring to follow order up and only then was informed by the operative there was a high demand and that caused delay for getting orders out during the sale period. I am disappointed that the company could not at the very least email customers as a courtesy to inform them rather than customers having to chase their orders.

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No Comment
17-Jul

Guitar City Top Black (48/50)

  • Customer also reviewed:
  • Joyful Jungle Dress Black Multi (18)
  • Chilled Tunes Shirt Multi (48/50)

I don't have a problem with Joe browns as such just the delivery service I get a text saying it had been delivered at a certain time but when actually at this time I was sitting in my lounge which looks out onto the front and no delivery van was even there I find out later that my neighbour had taken delivery I thought they were supposed to put a card through my door to inform me what they had done but no card was posted so naturally I was worried and had to call you so that needs to be sorted.

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No Comment
12-Jul

Paradise Island Sandals Orange/Pink (5)

  • Customer also reviewed:
  • Cherry Baby Patent Shoes Pale Blue (5)
  • Down In Rio Sandals Red Multi (5)

Hi when I ordered my footwear I wanted next day delivery but the nice girl forgot so she phoned me next day to apologise and she gave back delivery money and my order came the next day let's face it we all make mistakes by the way Joe Browns shoes are the best and very comfortable also very pretty excellent value thanks Pauline from Warwick

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No Comment