Joe Browns Reviews

Consumer ratings of Joe Browns

Feedback for www.joebrowns.co.uk has been compiled from 254376 Customer Reviews

  • Feefo member since
  • 01/03/2010
  • Joe Browns is a true lifestyle company, which was started in 1998 to offer something more exciting and more individual than the other clothing catalogues in the UK - it's a state of mind, for those that enjoy life and want to live a bit, and although it's a cliché, we feel the more you put into it, the more you get out of it.

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Reviews

DateProductRatingCustomer ReviewReply from www.joebrowns.co.uk
19-Mar

Rainbow Cardigan Multi (10)

  • Customer also reviewed:
  • Summer Lovin Cardigan Cream Multi (12)
  • Summer Lovin Cardigan Multi (12)

I've shopped with Joe Browns for years and have always been very happy with service received. However, I ordered 4 items this time and heard nothing more for 5 days, when I received an email saying one of my items was sold out and now discontinued. Later that day my remaining 3 items were finally dispatched, but it was 9 days from order when they were finally delivered. The discontinued item was a handbag which was to be a present from my son for Mother's Day, so as I had been offered free postage if I wanted to order a replacement item, I checked the web site a few days later to see if there was an alternative handbag to order. However, I found the "discontinued" handbag was in fact available to order. I've ordered it again, but the estimated dispatch date has already passed. I'm keeping my fingers crossed this will arrive before Mother's Day.

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No Comment
1 Hour(s) ago

Ticking Stripe Coat Multi (14)

Delivery was appalling, the order didn't arrive and when, after a week's wait, I contacted them I was told I needed to wait a further few weeks to query it. 18 working days before you can query a missing order is way too long.
But, after the 18 working days was up, they were fantastic, ensured that I got the order in a few days. The time from my order being placed to it actually arriving was over a month though, which is poor by anyone's standards.
When the order arrived I was blown away. Loved the item, just wish there was a store locally so I could have gotten it sooner. Customer service were really great after the waiting period was up, had decent contact right up to the order arriving then. But still really put off by the 18 working day policy before I could query the order.

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No Comment
09-Mar-2017

Supersoft Sweater Grey/Blue (8)

I was able to place an order that was not in stock, it was not made clear that the item was not available nor when it would become available. All communication felt impersonal from that point lots of "sorry but its not our fault you should have read properly..." kind of talk they didnt take ownership of the problem at all: just a looooong email saying it wasnt their fault and offering no form of good will gesture. it just kept getting delayed and delayed and all I got was long emails blaming other people. eventually I was offered the postage money in return. Overall my present was just under 4 months late.

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No Comment
26-Mar

Beautiful Boutiquey Tunic Blues (16)

  • Customer also reviewed:
  • Beautiful Boutiquey Tunic Blues (18)
  • Beautiful Boutiquey Tunic Blues (14)

Order arrived promptly. Unsure about sizing I ordered 3 different sizes, one my normal size, one size up and one size up again as JB's sizing guide suggested that should fit!! Unfortunately my 'own' size was a little tight, probably more due to the cut of the garment, the next size up was in fact one or two sizes smaller and I couldn't even get it on, and the size JB's sizing guide suggested (I took my measurements and compared to the guide), was way too big.
So the whole lot went back.
JJ processed the return fairly quickly.
What puts me off ordering again is that I lost the £4 postage.

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No Comment
17-Mar

Ditsy Floral Vintage Dress Red (14)

  • Customer also reviewed:
  • Sugar Factory Tunic Multi (18)
  • Sassy Sundress Blue/White (14)

I think the service is excellent. Goods arriv very quickly. Returns are never a problem and I like receiving the emails keeping me up to date with the progress of the order as well as knowing that returns have been received safely.
I absolutely love the designs of the clothes and, as a rule, I am delighted with the quality. Just occasionally I am disappointed with the quality of the fabric and I really would like more dresses to,have short sleeves. My overall opinion is ' I love Joe Browns' and would,happily,order more things except that some prices are a little high for me.

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No Comment
25-Mar

Tropical Day Dreamer Tunic Multi (16)

  • Customer also reviewed:
  • Perfect Printed Knit White Multi (16)
  • Chunky Cable Cardigan Navy (16)

Can't really fault the service so Good to Very Good is a fair remark. To get an excellent, I think Joe Brown would have to have to speed up their deliveries and offer a next day delivery service like Marks & Spenser and Next, although I appreciate these are much bigger companies.Also free delivery on orders over a certain amount. I spent £118 but still had to pay £3.99 for delivery at a pick up location. It feels a bit petty to charge this when I'd spent so much on the clothes.

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No Comment
02-Mar-2017

Hit The Beach Shirt White (42/44)

I was particularly impressed and phoned you to say so.
I ordered a beach shirt here in Dublin for a wedding in S Africa. After ordering 1 week before leaving I was advised that a stocktaking might delay the delivery. On contacting Joe Brown I was immediately phoned back by a member of staff to say that the shirt would be sent special delivery. It arrived 2 days later, the day before I left.
I was very impressed both in the interest you took in such a relatively unimportant client and for the efficiency of all the staff concerned

Regards

Bob Quinn

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No Comment
09-Mar-2017

Mid Leg Tankini Bottoms Teal (12)

  • Customer also reviewed:
  • Versatile Long Sleeved Top White (12)
  • Flattering Fabulous Floral Top Blue Multi (12)
  • etc.

the delivery man left the parcel at the side of the house with a note that appear to say left at sids with a number. phoned the number and the man was put out that I had rung to find out who and where sid was. he stated he had written left at the side. with very careful reading and knowing what he had stated you could then make out it said side and not sid! rather a rude man who didn't know he pu this number on the card if people were going to use it who could not read his writing!

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No Comment
27-Mar

Email Gift Voucher (W)

I ordered a £30.00 gift voucher for my friends birthday Monday 13th March. I had confirmation that the vouchers was on its way by email. By Thursday 16th March, I was quite concerned because no voucher had arrived and I called Joe Browns. They said the voucher had been sent, but sent it again and were very helpful. I wasn't expecting to wait for something to take so long if it was coming to me by email, I expected it to arrive instantly. I think this could be improved on.

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No Comment
09-Mar-2017

Go Anywhere Tunic Navy (12)

I had this item delievered to a shop this time because previous orders to my house were taking so long. Hermes are awful at deliveries and email tracker say they have attempted to deliver the parcel when they haven't because i was home all day and they left no card. I like joe browns clothes and therefore decided to try delivery to a nearby shop to see if the delivery was any better, which it was this time. Hermes delivery service definetly puts me off ordering from joe browns.

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No Comment
10-Mar-2017

Supersoft Sweater Grey/Blue (12)

Unfortunately I didn't realise this product was out of stock when I ordered it so when it didn't arrive I rang Joe Browns, they informed me it would be back in stock in February but I could cancel the order if I wished, a later communication informed me of further delays & it wouldn't be available until March. As soon as it was available delivery was very quick & the staff were always polite & helpful.

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No Comment
21-Mar

Funky Fox Jacket Brown Multi (12)

There was a mix up on my order (can't be helped) & the staff at Joe Brown's were excellent in sorting it out for me. Free return on my item & a prompt replacement with no hassle. I've been shopping with Joe Browns for years & this is the first time a mix up has happened. Excellent service from lovely people. Will continue to recommend Joe Browns to friends & family. LOVE their clothing. xx

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No Comment
23-Mar

Elegant Embellished Tunic Multi (18)

First time I ordered this, I received an email saying that although order was accepted confirmed and paid for, the item was not in stock. I was very disappointed. This was the 2nd time this year it had happened with a joe brown order. The very next day, there it was, on the site for sale again. So I ordered AGAIN. The 2nd time I ordered it was delivered fine. Love this garment, love Joe Browns, but the ordering system needs sorting out to stop this happening.

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No Comment
06-Mar-2017

Twit Twoo Owl Tunic Red Multi (14)

  • Customer also reviewed:
  • Dare To Be Different Tunic Multi (14)
  • Funky Tunic Black/Green (14)

My parcel was left in the wind and rain all day outside my door. I rang to complain.
I've also rang this morning as I returned one item of clothing the Funky Tunic and requested a bigger size 12 days ago and I have not had any message from Joe Browns to tell me it is on its way. I've rung this morning and explained that I have not had any communication from Joe Browns informing me of when to expect my exchanged item. It is 12 days since I posted it back and I am very dissatisfied with the service I have received from your company!!!!!!

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No Comment
23-Mar

Twit Twoo Owl Tunic Red Multi (18)

Ordering was easy, delivery was quick. Product however was very disappointing. considering the price of the item I though the material was of very poor quality. The product looked like something you might find on a market stall knocked up on someones sewing machine for minimum cost. I am wearing it for gardening as I do not believe it is of a good enough quality for anything else. I shall not be purchasing anything else with this brand.

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No Comment
58 Minute(s) ago

Our Favourite Jacket Blue (12)

Received my order but item was two large. I ordered and paid for a second item as stock appeared to be moving. Having returned the first size over 8 days ago I'm still awaiting a refund. This is shocking and to be told I could wait up to 14 days for the refund. I like the item but won't use again if this is the case. Can't even track the Hermes parcel as it says it's out to delivery to supplier. That was on 22nd March over a week ago.

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No Comment
18-Mar

Elegant Embellished Devore Tunic Black (8)

  • Customer also reviewed:
  • Individuals Dress Black Multi (10)
  • Mythical Enchantment Dress Black (10)
  • etc.

Always an excellent service & love friendly & helpful staff. Only issue is with the delivery as they left the last 3 parcels in my bins & I would rather it was left with a neighbour for safety. The last parcel which arrived yesterday was put between bins so could easily have been stolen & a while back one was just left on the doorstep for all to see.

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No Comment
47 Hour(s) ago

Mythical Enchantment Dress Black (8)

Very impressed, I had ordered this dress in a size 10 and stupidly kept it even though I had a feeling it was too big, having tried it on 3 times I decided to send it back with just a covering letter requesting a very late exchange or refund which I really did not expect to get - I received a size 8 within a week of asking! Absolutely delighted.

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No Comment
17-Mar

Crinkle Mix It Up Top Grey (16)

  • Customer also reviewed:
  • Stand Out Top Red (16)
  • New Create Your Own Look Coat Black (14)
  • etc.

However not happy that the day after I ordered the price of the luxury mix and match tunic charcoal was reduced to half price! I rang your customer services requesting to have it at the lower price as I haven't even worn it yet and was told "oh well that's what happens in shops something are reduced the day after you have bought them!! I wasn't impressed but I like the top!!

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No Comment
10 Hour(s) ago

Amazingly Versatile Dress Black (12)

I had an excellent experience with the whole process; from talking and taking advice from the chap who answered the phone, to the order being processed so quickly and delivered. It does make such a difference, if you need something specific and need it quickly and you get someone who will help you in a polite and friendly manner.

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No Comment
07-Mar-2017

Lazy Days Denim Shirt Blue (45/47)

Received the shirt promptly but was disappointed on opening the bag marked XL as ordered to find a medium sized shirt ! I rang Joe Brown,s about this mishap , they could,nt have been any better and apologised and immediately sent a replacement shirt on their next day delivery in the correct size XL at no extra charge to myself .

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No Comment
01-Mar-2017

Throw It On Knit Cornflower (18)

  • Customer also reviewed:
  • Summer Bloom Applique Cardigan Navy (18)

Ordering went well and delivery was quick. Unfortunately, returning an item is far from straightforward with having to write an email, sorting out tracking label etc. all very time consuming and more complicated than other companies returns systems I find. All a bit of an off put to buying from Joe Browns unless absolutely sure the item will be right with no need of return.

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No Comment
07-Mar-2017

Funky Unicorn Slippers Purple Multi (One Size)

I love shopping at Joe brown they are really nice quality as a rule,I do however find that the buttons are never sew on proply I always have to stitch them on myself unless I wish to loose them . The other thing in a bit fed up with is the post and packaging !! Way too much or maybe get every other order delivers free!!!

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No Comment
04-Mar-2017

Cheeky Cherry Dress Navy Multi (10)

  • Customer also reviewed:
  • Chao Pescao Dress White (10)
  • Sassy Sundress Blue/White (10)

Used site afew times now easy ordering, plenty of updates and good delivery. Only slight issue is returning items although easy to do the refund could be abit quicker . But maybe that's me being alittle picky ! Still happy to continue using as some beautiful unusual clothes, wish they did footwear in a 3 though.

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No Comment
22-Mar

Fuzzy Rose Cardigan Black (8)

I sent a size 10 back for a size 8 replacement. I didn't receive it and when I phoned it was sent evidently the price had gone up and it was being held back for the adjustment price to be paid. Which in fact was not due. When I received the size 8 I was not happy with it. It appeared to have been worn and was badly pack - one of the sleeves was inside out.

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No Comment