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Service rating : Service was as we had expected,very good and positive.Product rating : The staff were very friendly.Food was varied and of a good standard.We feel the beds would be better to have duvets rather than blankets,with also better quality pillows.Service was at a high standard.
Service rating : Thank you for finding us the perfect accommodation and flights etc.Product rating : Cannot recommend this Hotel highly enough, the room was well equipt and comfortable, the staff were friendly and helpful. We stayed on a half board basis and cannot faulty the range or variety of food available. Would recommend to all family and friends. Thank you for a very enjoyable stay. Dawn & Mick from Brighton.
Service rating : excellent since Flybe cancelled flight on 2nd May and Jersey travel rearranged , pleased that an extra charge was not leviedProduct rating : Food/service excellent, room decor a little tired, bed comfortable, amenities good
I would have booked airfare and hotel with Jersey Travel but I was able to book airfare direct with easyjet at a considerable lower price
Would of liked to of been offered the chance to upgrade to the Club Class Lounge on the Ferry at the time of booking
Service rating : very good serviceProduct rating : The staff and food were excellent
Service rating : Good service from start to finish flight servive excellent transfers to hotel good too didnt have to wait aroundProduct rating : Hotel service excellent could not do enough to make you feel comfortable however could have had more choice regarding the dinner menu serverd in the evening in the bar Everything was clean and tidy room service every day
Service rating : Easy booking and excellent serviceProduct rating : Staff at this hotel are excellent. Rooms are comfortable. Food is excellent. Lovely holiday which was enjoyed by all the family.
Service rating : Very good, kept me informed of BA's two return flight changes, very helpful.Product rating : I've stayed at the Norfolk Hotel twice now and cannot recommend them highly enough. The hotel itself is well appointed, of excellent quality and the food is great. The staff is absolutely fantastic; friendly, helpful and a real pleasure to know! Nothing is too much trouble (even fixing broken boots!), you can't say that of many hotels. I'll be defintely be back again next year.
A big thank you to all the staff for making my stay there a fabulous experience.
Service rating : good service in helping set up the weekend breakProduct rating : The stay at the hotel and staff was really nice. unfortunately on the sat night we eat at the Bohemian restaurant at the hotel the meal and service was nice at the time but unfortunately a couple of hrs later I was being violently sick with food poisoning and all through the night which put a dampner to our plans for the sunday and when my fiancée told the people on the hotel reception they were not very interested but the hotel itself is very nice.
Service rating : From arriving at the airport to booking in,the flight and landing in Jersey everything ran smoothly and staff were helpful.Product rating : The accomodation was adequate, clean and comfortable and represented value for money. Meals were really quite good, nothing was too much trouble for staff or our hosts. All in all they made the stay enjoyable.
Service rating : Excellent service - very friendly helpful staff - would definitely use again if going to channel islands.Product rating : Very nice hotel - large bedroom suitable for a family of 3. Particularly liked the swimming pool and steam room. Food good served by very friendly, attentive restaurant staff. Good central location - would recommend.
Service rating : we were not informed of a Northern Soul long weekend would be taking place. we found the loud noise from the music being played until 2am in the morning very unaceptable and then the people going to their rooms after the music shouting and banging until 4am. we took no sleep at allProduct rating : our room was very smelly and we were both very ill the second week, i caught intertrigo which is very contagious, i am having medical treatment at the moment and we are far from being well, i think this was down to the hotel room.Jersey and the Mayfair was a bad experience and I would not recomend it at all. I feel we deserve compensation
Very good. Downside is that the airline cancelled our flight and put us on the next one. Because of this the prepaid transfer was not there to meet us and we had to take a taxi.
Was highly impressed by their professionalism, in particular Ness' assistance
We booked through Jersey Travel and their service in obtaining our requirements of a Christmas package was excellent and everything went well on the 4 nights spent in the Monterey Hotel in St. Saviour Road, St. Helier. The hotel was excellent, the staff were very helpful and polite and the service all round was very good. We would certainly go back to Jersey again.
Everything was very good, although the vehicles used for transfer was not up to the same standard as the rest of the facilities, lets just say it did not make us feel special.
very good response and very proffessional
Service rating : Excellent service. Very helpful staff.
Wish we had taken their comments on board about hotels!Product rating : Service and all staff were excellent .
All public rooms were fine but bedroom and suite decor were very tired and scruffy! Not what you expect for a five star hotel.
Very helpful, informative and friendly
excellent in every way
Thank you for your enquiry, I 'm some what confused with the date of travel we came to Jersey in April. That aside we had a great time with everything going as planned.
No problems, everything was easily booked and as expected
Efficient service. Not happy with the credit card charge - too high!26-Oct-2012Service rating : Helpful and efficientProduct rating : After a particularly bad crossising on the Condor it was very pleasing to arrive at the Shakespear Hotel. The staff were very friendly and efficient,The food was excellent.
Although the Hotel is some distance from the main town the free minibus provided by the owner was very welcome.