Customer Wrote On 07-Feb-2010

Service rating : First worries about holliday bookings etc ... ie turn up at airport and "WHO" ??
no problems there ...Ta
Product : no complaints about staff, parking is a big issue if you use a car in season,

Customer Wrote On 01-Feb-2010

The website is very easy to use and came up with various options at a very reasonable cost for a last minute booking. The staff were very helpful on the telephone.

Customer Wrote On 01-Feb-2010

No problems at all would certainly use again.

Customer Wrote On 25-Jan-2010

Service rating : All arangements worked very well indeed thanks.
Product : Friendly and comfortable Hotel off the beaten track but none the less easy to find and a great base to explore the lsland from.

Good facilities varied menu to cater for all tastes.

Customer Wrote On 03-Jan-2010

Service rating : We were very satisfied with the flights to and from Jersey by Flybe. We experienced great difficulty attempting to contact Flybe the day before each flight in order to confirm the flight - we have already taken this up with Flybe at their desk at Jersey Airport.
We needed more detailed directions to the Radisson Hotel ,which has almost no signposting and does not have a name sign high on the building, which would be helpful.
It was very good having a rental car included, which gave us freedom to explore the island.
Product : There were lapses in the service provided by reception staff, but in general they were pleasnt and friendly.
The bar/restaurant staff were very good.
Our room lacked drawer storage, and hanging space was uncovered; but beds were excellent and the bathroom very well equipped.
Furnishing trhoughout the hotel is innovative.

Customer Wrote On 28-Dec-2009

Service rating : It was very efficient to book online but the telephone staff were not helpful. I rang twice with a query and on the second call asked about the check-in and was told in a very bored that I just took the booking to the normal check-in desk. When we got to Gatwick (earlier than the check-in time) we were in a queue for 3 flights. We very nearly missed our flight due to the inefficiency of the check-in staff. We weren't sure if we could use the electronic check-in which is why I had rung to ask the telephone staff about general checking in. There was no-one to ask at the airport and if the info had been on the tickets that we could use the electronic check-in then we wouldn't have been the last passengers on the plane. A review of the telephone staff at Jersey Travel and review and update of the check-in details given to clients would be helpful.
Product : Very friendly, helpful staff, comfortable family-run hotel, Perfectly situated hotel for walking into St Helier. Fantastic breakfasts. Would definitely stay there again.

Customer Wrote On 10-Dec-2009

Service rating : always very good - have used the service many times for previous trips
Product : Nice hotel but over priced and all the amenities are therefore priced over and above the norm. Breakfast fantastic, rooms spotless although tv reception disturbed by the internet lines used in the hotel and rooms. Single rooms have very little drawer space with only a small wardrobe and two half drawers in a desk unit. Cleaners cupboards are annoyingly placed next to rooms and so any thoughts of a nice and quiet lay-in are quickly dismissed by their noisy early morning shifts.If you have'nt brought or hired a car - you will need a strong pair of thighs to walk up the steep entrance to the hotel.

Customer Wrote On 09-Dec-2009

See below

Customer Wrote On 07-Dec-2009

Helpful and professional

Customer Wrote On 07-Dec-2009

Very Efficient

Customer Wrote On 06-Dec-2009

had no problems with booking and they made changes without any problems

Customer Wrote On 05-Dec-2009

A lovely 4 day break, everything about the Royal Yacht was excellent.
The staff were very kind and considerate, a very pleasant experience.

Customer Wrote On 29-Nov-2009

all ok

Customer Wrote On 28-Nov-2009

excellent service

Customer Wrote On 16-Nov-2009

The website was easy to use and the description of the hotel was good. There was good flexibility available on flights. I had to call the service desk regarding a ticketing question and they were very helpful. A very good service overall.

Customer Wrote On 13-Nov-2009

Jersey Travel have a very friendly and helpful staff. The holiday was booked to my requirements and I would certainly use them again next time I go to Jersey.

Customer Wrote On 12-Nov-2009

Service rating : the travel arrangements very good.
Product : would have been better if we had known about lack of parking facilities.
and the tiny bathroom was a laugh.
staff helpful and food quite reasonable so overall if not perfect quite good

Customer Wrote On 09-Nov-2009

Very helpful when speaking on the phone. Didn't reply to email on specific info after we'd booked. Found the information elsewhere.
Advice about the choice of hotel was excellent and enabled us to make an informed choice. We weren't disappointed. The hotel was very good, especially the meals. However I couldn't understand the necessity for a single room suppliment when the room could only accommodate one person.

Customer Wrote On 08-Nov-2009

Service rating : Very helpful during the booking process
Product : The team there is multi national and quite young, the service you recieve from them is First class - The staff training at the hotel must be excellent.
The hotel it's self is excellent for families and very clean. The facilities are very modern and very good. Would recommend the hotel to everyone!

Customer Wrote On 07-Nov-2009

I found them very helpful,I got all that I paid for ...........But the Hotel bed was dreadful,it was so hard,it was two beds pushed together,I did,nt have a restful sleep the whole time in Jersey.the rooms were kept very clean,and the dining room staff,were very nice and helpful..I loved Jersey and will return...soon

Customer Wrote On 07-Nov-2009

I was most impresssed by the speed and efficiency of the service. Jersey Travel would be my first point of contact for any further bookings

Customer Wrote On 05-Nov-2009

Service rating : Very impressed with friendliness and pleasant manner of person who dealt with my request for holiday at 48 hours notice.
Product : A bit bewildering to get around at first. Staff pleasant and helpful.

Customer Wrote On 04-Nov-2009

They were very helpful, when i made my booking, and would use them again, I would recommend there service to any one. Also I was most impressed with the Radisson Hotel, My only complaint was going out in the rain to have a smoke.

Customer Wrote On 02-Nov-2009

Our stay at the Eulah was in some ways disapointing, on arrival on Tuesday, we had to search to find someone, who turned out to be the owner. Our room overlooked the car park, and when we told the owner we were there for 7 nights, he said he would get us upgraded with a sea view by Friday, (our wedding anniversary), that never happened, in fact the only person we saw after that, from the time we arrived to the time we left, was the waitress at breakfast, even the keys, we were told to just leave them in the room. The waitress service was excellant, the breakfast was more than filling and suitable, but the eggs were undercooked, whichever way you had them. We knew we would have to go out for evening meals, but it is so inconvienient, we would only use hotels that provide them in future. The car hire was a problem for me, on arrival I was told to check the car thorougly as there was a dent in the drivers door, did I want to pay the excess of £2.50 per day, and it didn't cover wheels or tyres, it put me on edge, the way it was said, I declined. I checked the car and I have videod it, then and at the end of our stay, I had the car checked at a local garage by the forecourt attendant, neither of us could find any mark at all, it made me feel I was going to be ripped off at the end of our stay. The positive side is that my wife and I love the Channel Islands and we will return soon, the room was good, and everywhere we went on the island we were met with a warm greeting, and although we went out for evening meals, there was plenty of variety.

Customer Wrote On 02-Nov-2009

Service rating : excellent cusomer care services, staff were polite and helpfull
evening entertainment meets everyones taste, varied acts, great musicians
Product : breakfast has to be the best I've had
evening meals were dissapointing
need to lift the 4.30 to order meals of your choice
I would definately choose to return to Mayfair and bring my family as they cater and are child friendly would definately like to see and experience what it would be like to stay at mayfair in the summer months ie May -June when I am thinking of returning again with my wife.