In-Deed Conveyancing Reviews

Consumer ratings of In-Deed Conveyancing

Feedback for www.in-deed.net has been compiled from115 Customer Reviews

  • Feefo member since
  • 27/03/2012
  • In-Deed Conveyancing provides a high quality conveyancing service across England and Wales. With In-Deed you will work with one dedicated property solicitor and be able to manage your purchase or sale online. Indeed, by tailoring our service to meet everyone’s individual needs we are proud to have received 100% customer satisfaction with many of our current clients having been recommended by friends or family. Visit our website for more information and to receive an instant conveyancing quote!

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateServiceRatingCustomer ReviewReply from www.in-deed.net
40 Hour(s) ago

Your property sale

Generally very good, sometimes frustrating not getting a reply by email, but it was usually possible to speak to someone.

No Comment
17-May

Your property purchase

very quick to respond - excellent service & would recommend

No Comment
17-May

Your property purchase

Excellent

No Comment
06-May

Your property sale

Very timely and efficient service - I did not need to chase for anything.

No Comment
01-May-2013

Your property purchase

Good efficient service and all questions answered promptly. Thank you.

No Comment
30-Apr-2013

Your property purchase

An excellent service from start to finish. Costs were transparent and very competitive and the service standard received was top class.

No Comment
30-Apr-2013

Your property purchase

Great service. Many thanks.

No Comment
30-Apr-2013

Your property purchase

Sarah & Jake did a good job and kept us informed with progress throughout the whole process. Our purchase was not straightforward and things didn't always go smoothly but they did get us there in the end.

No Comment
30-Apr-2013

Your property sale

We did not have a straightforward transaction but our solicitor and assistant worked really hard on our behalf and did all they could to get us to completion. Thank you for getting us there in the end.

No Comment
30-Apr-2013

Your property purchase

Excellent in theory, very reasonable pricing and clear layout of site. Sometimes difficult to speak to our solicitor on urgent matters. Updates rather sporadic.

No Comment
30-Apr-2013

Your property sale

In-deed were excellent. The portal ensured we were kept up to date at every step and being able to download and upload our details and information meant we could turn enquiries around really quickly with no delays due to post. The site also meant that we knew what information we needed to get ready and where we were in the buying and selling process - with always a real person at the end of the phone if we needed to speak to out solicitor. I would definitely recommend them and would definitely use them again should we move or buy / sell any other properties.

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No Comment
30-Apr-2013

Your property purchase

The online portal made it easy to keep track of the progress. The messaging service made it easy to stay in touch.

However, our conveyancer, *PERSONAL DATA REMOVED BY DATA* did not read our messages properly and lost several of the documents we sent. It was claimed not to have received some of the documents, despite a previous message on the portal saying they had been received!

We would often ask two or more questions per email, yet only receive a response to one. We would then have to ask the question again in a new message.

This made some aspects of the process drag on for longer than they should have done, which did nothing to appease our worries as first time buyers.

I think the price we paid is fair in the scheme of things and I probably would use them again. I would just request a different solicitor to look after us!

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Thank you for taking the time to provide feedback about your experience of the In-Deed Legal Services about which I have responded to you directly.

I understand that your transaction completed as required by all parties and I am pleased to note your last message thanking your lawyer for her assistance throughout the matter.

Kind regards,

Julie Williams

The In-Deed Team
30-Apr-2013

Your property purchase

Excellent

No Comment
11-Apr-2013

Your property purchase

They provided a very, very good service. Only one thing has prevented me from giving them a rating of excellent and that was dealt with quickly when it was discovered.

No Comment
05-Apr-2013

Your property purchase

Good service!

No Comment
05-Apr-2013

Your property sale

Latest

Very good service all delivered as they promised with no surprises.

05-Apr-2013
Very satisfied with the service, however I think it would be helpful if the various forms sent for completion could be completed on-line and those not requiring a signature could then be sent back via the system, those requiring a signature could be completed on-line then printed and sent in the post thus enabling easy saving of the documents by the client.

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No Comment
26-Feb-2013

Your property purchase

Latest

indeed were very professional in answering any queries that i had also i would. highly recomend them for legal side of a property purchase indeed they were exceptional would not hesitate to pass on the good work they carry out to anyone else

26-Feb-2013
one word excellant

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No Comment
10-Feb-2013

Your property purchase

Overall I was impressed with the online tool for immediate access to updates and information for my house purchase.
One area for improvement would be for telephone calls to be handled more professionally. I often had to chase my solicitor by phone. Also when my call was handled by the office members, they would keep me hanging as they were trying to find my file and sometimes did not understand my requests properly.

Even so, I would recommend both this service and conveyancer to others.

Thanks for all your help and efforts.
Regards
Panna

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Thank you for taking the time to share your feedback regarding In-Deed conveyancing. I am delighted that you were impressed with our services and would recommend it to others. I do however note your comments about the handling of telephone calls which is most disappointing. Whilst we would expect the detailed updates on your dashboard to provide you with most of the information we nevertheless recognise the importance of being able to speak directly with your dedicated lawyer when the need arises and to have your enquiries dealt with efficiently. I can only apologise if this part of our service did not meet with your expectations and I will raise the matter directly with your lawyer in the hope that we can learn from your experience and improve call handling in the future. Once again thank you for providing us with your feedback and the opportunity to work on improving our service.
Kind Regards,

The In-Deed Team
22-Jan-2013

Your property purchase

Best and fastest conveyancing ever!

No Comment
22-Jan-2013

Your property sale

Professional and very easy to use

No Comment
25-Dec-2012

Your property sale

A highly professional, helpful and efficient service.

No Comment
21-Dec-2012

Your property sale

it has been some weeks since the final move from my house. I have only just been able to unpack my computer, and I wanted to say 'thank you' to the In-Deed team for their help and support. During the period of selling and purchasing I kept a diary of how using 'In-Deed' worked, down to querks of using the website. Although I have some criticisms I would use In-Deed again, and recommend it to my computer savvy friends. Its not yet there for people like my parents (in the 80's...). But I liked the use 24/7 of the website....
Saskia Sutton

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Thank you so much for taking the time to provide your feedback on the In-Deed conveyancing services. I am delighted that you would recommend our services to friends and family but I note that you recorded "some criticisms".

We work hard to try to deliver the best possible services to all of our clients and I would be grateful if you let me know what the criticisms are so that I might look into ways we might improve our services in the future.

I look forward to hearing from you,

Kindest Regards,

Julie Williams, Legal Services Director

The In-Deed Team
20-Dec-2012

Your property purchase

In-deed was the made the whole process seamless. Such a relief to use a service that really worked for me. I was kept up to date all the way through, had an amazing service from start to finish. Thank you so much in-deed! This is the way all conveyancing should be.

No Comment
19-Dec-2012

Your property sale

Very surprised by the excellent service from Mrs Stevenson, previous dealings with on-line conveyancing has not been good. No hidden extras this time ,first class job.,

No Comment
17-Dec-2012

Your property purchase

Always kept up to date via the online log in. Questions answered and a very smooth purchase. Thank you Sarah.

No Comment