House of Watches Reviews

Consumer ratings of House of Watches

Feedback for www.houseofwatches.co.uk has been compiled from 3264 Customer Reviews

  • Feefo member since
  • 31/10/2011
  • House of Watches is a dedicated online watch retailer, which brings the world’s finest watch brands together in one place. House of Watches is an authorised stockist of all watches available onsite, so you can trust in us to supply celebrated industry icons like Omega, Tissot, TAG Heuer, Gucci, Michael Kors, Casio, Seiko and many more. As well as offering the best watches, we aim to provide the best possible customer experience. We offer fast and efficient delivery and a no-fuss after sales service so you can feel comfortable purchasing watches online with us.

  • Website

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.houseofwatches.co.uk
22 Hour(s) ago

Casio Mens Waveceptor LCD Watch WV-58DU-1AVES

Service
Product

Service rating : Perfect service, at a great price.
Product: Delighted. Always wanted one of these.

No Comment
45 Hour(s) ago

Citizen Mens Calendar Alarm Watch BL5250-02L

Service
Product

Service rating : Easy transaction, with very fast delivery and competitive pricing.
Product: Great looking watch, with some nice features.
The written instructions are a little hard to follow, but citizen have good easy to follow videos on their web site.

Read more
Hi,

Thank you for the wonderful feedback.

We are delighted to hear of your positive shopping experience using The House of Watches website.

We work continuously hard to ensure our website is up-to-date with the latest products, promotions and special offers to ensure that we are as competitive as we can be and are pleased to read that you are happy with your purchase of the Citizen Mens Calendar Alarm Watch BL5250-02L.

Some of our customers that have been in similar dilemmas with instructions and often find useful 'How To' video's via the internet i.e. You Tube or on the manufacturers website that may be useful.

Kind Regards

Customer Care Team
47 Hour(s) ago

Casio Mens Waveceptor LCD Watch WV-58DU-1AVES

Service
Product

Service rating : Prompt service. Very good price
Product: Happy with it after a week. Difficult to work out how to adjust the bracelet.

Read more
Hi,

Thank you for your feedback.

We are delighted to hear that you have been pleased with your purchase of the Casio Mens Waveceptor LCD Watch WV-58DU-1AVES, but are having difficulty with the instructions. Some of our customers that have been in similar dilemmas find useful 'How To' video's via the internet i.e. You Tube or on the manufacturers website that may be useful.

If you still are not able to set the watch, we do offer a 30 days returns policy so you can return for an exchange or a full refund, please contact our Customer Care Team on Tel: 01384 880682 who

Kind Regards

Customer Care Team
23-Feb

Casio Mens G-Shock Watch GA-150-1AER

Service
Product

Service rating : Delivered on time , great service
Product: Great watch for the price , does the job

Read more
Hi,

Thank you for your great feedback.

We are delighted to hear of your positive shopping experience using The House of Watches website.

We work continuously hard to ensure our website is up-to-date with the latest products, promotions and special offers to ensure that we are as competitive as we can be and are pleased to read that you are happy with your purchase of the Casio Mens G-Shock Watch GA-150-1AER.

Kind Regards

Customer Care Team
23-Feb

Swatch Ladies Black Rubber Strap Watch LB153

Service
Product

Ordered Sunday, arrived Wednesday

Read more
Hi,

Thank you for your feedback.

We are delighted that you are happy with the rapid and reliable service we provided during your purchase of the Swatch Ladies Black Rubber Strap Watch LB153.

As per our delivery terms and conditions; all orders processed after 4pm weekdays are dispatched the next available working day.

Please Note order placed after 4pm on Fridays will therefore be dispatched on a Monday unless this is a Bank Holiday which defaults the next working day to a Tuesday.

Kind Regards

Customer Care Team
23-Feb

Citizen Mens Calendar Alarm Watch BL5250-02L

Service
Product

Service rating : Excellent.
Product: Everything is excellent with this purchase,item,and delivery...

Read more
Hi,

Thank you for the great feedback.

We are delighted that you are happy with the speed of delivery and level of service we provided during your purchase of the Citizen Mens Calendar Alarm Watch BL5250-02L

We pride ourselves in maintaining a high level of customer service and are delighted to read that your shopping experience was so good that we exceeded your expectations.

Kind Regards

Customer Care Team
23-Feb

Timex Childrens Pink Ballerina Strap Watch T7B151

Service
Product

Item arrived swiftly, packaged very well. Very reasonable prices too

Read more
Hi,

Thank you for the wonderful feedback.

We are delighted that you are happy with the level of service and with the secure discreet packaging we provided during your purchase of the Timex Childrens Pink Ballerina Strap Watch T7B151.

We work continuously hard to ensure our website is up-to-date with the latest products, promotions and special offers to ensure that we are as competitive as we can be and are pleased to read that you are happy with your purchase.

Kind Regards

Customer Care Team
22-Feb

Swatch Mens Black Rebel Watch SUOB702

Service
Product

Service rating : first time of using this company no problems at all,would not hesitate to use in the future
Product: a class watch at a fair price

Read more
Hi,

Thank you for the brilliant feedback.

We are glad to hear that you had such a positive first time shopping experience with us when purchasing the Swatch Mens Black Rebel Watch SUOB702 and hope that you will be considering us for your future purchases.

Kind Regards

Customer Care Team
21-Feb

Thomas Sabo Ladies Rose Gold Tone Watch WA0220-265-208

  • Customer also reviewed:
  • Rosa Lea Silver Cubic Zirconia Open Heart Gift Set E613280+P613375 GWP
Service
Product

Very good prices for the marketplace. Far cheaper than everywhere else I had looked for the same item.

Read more
Hi,

Thank you for the wonderful feedback.

We are delighted that you are pleased with your purchase of the Thomas Sabo Ladies Rose Gold Two Tone Watch WA0220-265-208 and with the speed in which it was received.

We are so glad that we were able to provide your item, our buying power and long standing relationship with Thomas Sabo means that we can often supply 'high in demand' items even if sold out with other retailers of the brand.

Kind Regards

Customer Care Team
20-Feb

Swatch Mens Go Red Black Strap Watch YES4008

Service
Product

Service rating : Quick and efficient
Product: It was a present and the recipient thought it was great in all aspects

Read more
Hi,

Thank you for the great feedback.

We are delighted that you are happy with the speed of delivery and level of service we provided during your purchase of the Swatch Mens Go Red Black Strap Watch YES4008.

We pride ourselves in maintaining a high level of efficiency throughout the whole order process and are pleased yours was such a positive customer experience.

Kind Regards

Customer Care Team
20-Feb

Casio Mens Grey Rubber Strap Watch W-753-2AVES

Service
Product

Service rating : Arrived within the stated time scale and in perfect condition.
Product: Except that the watch that was sent was not the one I asked for from the website, but the functions are similar, so I have kept it !

Read more
Hi,

Thank you for your feedback.

Please accept our most sincere apologies that you have received an incorrect item; our aim is to provide a good quality service, every time.

All our items are handpicked and packed, and at this busy time of year we employ quite a few agency workers to assist with the increased volume of sales and deliveries and unfortunately human error occasionally is inevitable.

We would encourage you to contact the Customer Service Team regarding this matter on Tel: 01384 880682. Especially as you receipt (and possibly your guarantee) won't match and we could even owe your money as the one you have received could be less value!

Kind Regards

Customer Care Team
20-Feb

Seiko Mens Titanium Bracelet Watch SGG599P1

Service
Product

Service rating : Exchange / refund went smoothly. Delivery of replacement was very quick.
Product: Fast delivery and watch exactly as pictured / described.

Read more
Hi,

Thank you for the great feedback.

We are delighted that you are happy with the speed of delivery and level of service we provided during your purchase of the Seiko Mens Titanium Bracelet Watch SGG599P1.

We pride ourselves in maintaining a high level of customer service and are delighted to read that upon contacting our Customer Care Team your exchange was dealt with promptly and efficiently.

We look forward to your next purchase from us.

Kind Regards

Customer Care Team
20-Feb

Swatch Back To School Watch GS149

Service
Product

smooth

No Comment
20-Feb

Citizen Mens Red Arrows Watch CA0080-03E

  • Customer also reviewed:
  • Rosa Lea Silver Oval Blue Crystal Gift Set E611267+P611333 GWP
Service
Product

Delivery was ultra quick!

No Comment
19-Feb

Swatch Unisex Skin Ghost Strap Watch SFM129

Service
Product

Service rating : Easy site to use and good value for money
Product: Exactly as described stylish lite and better still does not cause a skin reaction as my wife can't wear metal watches

No Comment
19-Feb

Sekonda Ladies White Dial Bracelet Watch 4601

Service
Product

Service rating : Excellent product at a very good price and with immediate delivery. I'll definitely use this company again.
Product: Lovely clear face - exactly what was I was looking for. The expandable bracelet was good quality too.

No Comment
19-Feb

Sekonda Mens Bracelet Watch 3253

Service
Product

Service rating : great little watch, fast delivery, superb service. Have had 3 watches from you now all excellent.
Product: nice watch which I needed for night illumination. keeps accurate time but luminescence could be a little better.

No Comment
19-Feb

Tissot Mens T-Race Watch T081.420.97.057.02

Service
Product

Service rating : Great customer service, good price.
Product: Very useful functions - I chose tide over thermo and barometric for my personal lifestyle.

Would be greatly improved if the indexes were lumed, as well as the hands. And a way to switch off the touch screen and the light without having to wait for them to timeout.

Read more
No Comment
18-Feb

Swatch Ladies Black Rubber Strap Watch LB153

Service
Product

Did not receive an e-mail confirmation of my order, nor an e-mail when my item was dispatched or any communication until I sent an e-mail to ask why it was taking so long to dispatch the item. Worrying.

Read more
Hi,

Thank you for your feedback.

We are sorry to hear that you have been disappointed with your shopping experience with The Jewel Hut; our aim is to provide a good quality service, every time.

We have an automated system in place that sends a customer order confirmation via email; so that all order details can be verified.
Once and item as then been handpick and packed during the shipment process a customer should then receive a shipment notification email ,also automatically generated by the system, that contains your Royal Mail tracking information.

We are sorry to hear that you did not receive these, we can only presume that these may have been diverted as junk or spam email or if you checked out with Paypal your order would have defaulted to your primary email held by them.

At any time you can contact our Customer Care team on Tel: 01384 880681 who will be able to provide up-to-date information regarding your order and shipment.

Kind Regards

Customer Care Team
18-Feb

Swatch Fish Me Baby Watch LN152

Service
Product

Service rating : Very good. Arrived earlier than I expected
Product: A bit small. My fault - I should have measured it.

Read more
Hi,

Thank you for the great feedback.

We are delighted to hear that you are pleased with the level of service provided and that the Swatch Fish Me Baby Watch LN152 arrived sooner than the expected delivery date.

We are sorry to hear that you are not 100% happy with the item and offer a 30 days returns policy during which time you can return your item for a refund or exchange.

If this is the case please contact us on 01384 880 682 as one of our customer care team will be happy to give you further details on how to return this item back to us.
Kind Regards

Customer Care Team
18-Feb

Citizen Mens Eco-Drive Titanium Watch AT2340-56L

Service
Product

Had a problem with the first watch sent to me, exchanged very quickly with no hassle.

Read more
Hi,

Thank you for the great feedback.

We are pleased to hear that despite an initial error our Customer Care Team was able to assist you and have the situation rectified quickly and efficiently.

We are delighted to hear that despite this error you are still happy with the level of services provided during your purchase of the Citizen Mens Eco-Drive Titanium Watch AT2340-56L.

Kind Regards

Customer Care Team
17-Feb

Sekonda Mens Black Rubber Strap Watch 3039

Service
Product

Service rating : i would've loved to have been able to track my order so I know when it would arrive.
Product: My husband loves it!

Read more
Hi,
Thank you for your feedback.

We are sorry to hear that you have been disappointed with your shopping experience with The Jewel Hut; our aim is to provide a good quality service, every time.

We have an automated system in place that sends a customer order confirmation via email; so that all order details can be verified.
Once and item as then been handpick and packed during the shipment process a customer should then receive a shipment notification email ,also automatically generated by the system, that contains your Royal Mail tracking information.

We are sorry to hear that you did not receive these, we can only presume that these may have been diverted as junk or spam email or if you checked out with Paypal your order would have defaulted to your primary email held by them.

At any time you can contact our Customer Care team on Tel: 01384 880681 who will be able to provide up-to-date information regarding your order.

Kind Regards

Customer Care Team
17-Feb

Rotary Mens Silver Skeleton Watch GS02940-06

Service
Product

Service rating : Very quick, easy to use
Product: Very satisfied with the product

Read more
Hi,

Thank you for your feedback.

We are delighted that you are pleased with your Rotary Mens Silver Skeleton Watch GS02940-06 and that you found our website easy to use.

Check our website regularly for New Products!

Kind Regards

Customer Care Team
17-Feb

Casio Unisex Lime Green Strap Watch F-91WC-3AEF

Service
Product

Service rating : N/a
Product: A little difficult to figure out the different settings, and I particularly wanted it for a stopwatch, but am sure I'll get it eventually.

Read more
Hi,

Thank you for your feedback.

We are delighted to hear that you have been pleased with your purchase of the Casio Unisex Lime Green Strap Watch F-91WC-3AEF, but are having difficulty with the instructions. Some of our customers that have been in similar dilemmas find useful 'How To' video's via the internet i.e. You Tube or on the manufacturers website that may be useful.

If you still are not able to set the watch, we do offer a 30 days returns policy so you can return for an exchange or a full refund, please contact our Customer Care Team on Tel: 01384 880682 who

Kind Regards

Customer Care Team
16-Feb

Emporio Armani Men's Black Dial Watch AR1865

Service
Product

Service rating : excellent service
Product: great product.

Read more
Hi,

Thank you for the great feedback.

We are please to read though that upon receipt of your Emporio Armani Mens Black Dial Watch AR1865 you appear to have been delighted.

Kind Regards

Customer Care Team