House of Watches Reviews

Consumer ratings of House of Watches

Feedback for www.houseofwatches.co.uk has been compiled from 3305 Customer Reviews

  • Feefo member since
  • 31/10/2011
  • House of Watches is a dedicated online watch retailer, which brings the world’s finest watch brands together in one place. House of Watches is an authorised stockist of all watches available onsite, so you can trust in us to supply celebrated industry icons like Omega, Tissot, TAG Heuer, Gucci, Michael Kors, Casio, Seiko and many more. As well as offering the best watches, we aim to provide the best possible customer experience. We offer fast and efficient delivery and a no-fuss after sales service so you can feel comfortable purchasing watches online with us.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.houseofwatches.co.uk
6 Hour(s) ago

Timex Mens Weekender Watch T2N654

Service
Product

Service rating : Really good service, prompt delivery. Well pleased.
Product: Not expensive, clear face, excellent back - lighting facility. ( One could use this as a torch !!

No Comment
16 Hour(s) ago

Timex Intelligent Quartz Mens Yacht Master Watch TW2P73100

Service
Product

Service rating : Excellent communications. Safe website. Watch delivered in protective packaging on the date promised.
Product: Purchased as a less formal beach/holiday watch so as not to damage more fragile items.

This is a sizeable piece, so do check out the dimensions before purchase if buying online. It actually sits really well on the wrist and is very comfortable.

I was surprised at how well manufactured it is. Timex have clearly upped their game in recent years in terms of innovative design and use of quality materials.


As for the functionality: firstly ignore the rather complex user manual and hook up to the Timex uploads on YouTube – you’ll be setting up what initially appears to be a rather fiddly complication with ease. TBH I don’t think I’ll ever have need for the countdown functions – but the chrono, “perfect date” and indiglo (backlight) options have already come in handy…

All in all – if this is the sort of wristwatch you’re considering I don’t think you’ll better it – particularly at this price…

Read more
No Comment
22 Hour(s) ago

Swarovski Ladies Daytime Bracelet Watch 5095600

  • Customer also reviewed:
  • Rosa Lea Silver Cubic Zirconia Open Heart Gift Set E613280+P613375 GWP
Service
Product

Service rating : Fantastic prices fantastic service. I had doubts because i hadnt really heard of the company. My watch came the next day. You couldnt ask for better! Thank you.
Product: I have already had the watch i bought but lost it a couple of weeks ago. You wabt quality you buy it.

No Comment
35 Hour(s) ago

Sekonda Ladies Editions Watch 2035

Service
Product

Service rating : Top seller, very trustee and superfast shipping. I will definitely buy again. Thank you very much.
Product: Beautiful and quality watch. It's a gift to my mother. She is very happy. Thank you.

No Comment
39 Hour(s) ago

Skagen Ladies Anita Mesh Bracelet Watch SKW2312

Service
Product

Service rating : Easy to order. Delivered when stated. Very pleased.
Product: Lovely watch. Excellent price. just what I wanted. Perfect!

Read more
Hi,

Thank you for your feedback.

We are delighted that you are pleased with your Skagen Ladies Anita Mesh Bracelet Watch SKW2312 and that you found our website easy to use.

We work continuously hard to ensure our website is as up-to-date and as user friendly as possible and strive to improve the accessibility and process of ordering via our website even further in the near future.

Kind Regards

Customer Care Team
45 Hour(s) ago

Skagen Steel Black Strap Round Black Dial with Date Watch 233XXLSLB

Service
Product

Service rating : Prompt delivery . Easy to order.
Product: Good look. Hopefully will be reliable time keeper .

Read more
Hi,

Thank you for your great feedback.

We are delighted to hear of your positive shopping experience using the House of Watches website.

We work continuously hard to ensure our website is as user friendly as possible and are glad that you found it easy to navigate and locate the Skagen Steel Black Strap Round Black Dial with Date Watch 233XXLSLB, you desired to purchase.

Kind Regards

Customer Care Team
46 Hour(s) ago

Sekonda Ladies Seksy Watch 2219

Service
Product

Service rating : Don't know yet because I have returned the item and wait for a refund please. I look forward to your notification of the refund being made. Thank you!
Product: Lovely watch but too face too large for my tiny wrist! Sorry!

Read more
Hi,

Thank you for the great feedback.

We are delighted that you are happy with the speed of delivery and level of service we provided during your purchase of the Sekonda Ladies Seksy Watch 2219.

We pride ourselves in maintaining a high level of customer service and are delighted to assure you that upon contacting our Customer Care Team we have full confidence that your refund will be processed promptly and efficiently.

We look forward to your next purchase from us.

Kind Regards

Customer Care Team
22-Mar

Sekonda Mens Strap Watch 3546

Service
Product

Service rating : Great and prompt service
Product: Perfect thanks!!!

Read more
Hi,

Thank you for your wonderful feedback.

We are delighted that you are pleased with your purchase of the Sekonda Mens Strap Watch 3546 and with the speed in which it was received.

We look forward to your next purchase from us.

Kind Regards

Customer Care Team
20-Mar

Ice-Watch Ladies Ice Flower Daisy Watch ICE.FL.DAI.S.S.15

Service
Product

Service rating : Non receipt of goods - appear to have posted them to another address - follow up is over to you customer - search your gardens - check your neighbours - follow up at post office - really room for improvement here
Product: Non receipt of goods makes it impossible to say

Read more
Hi,

Thank you for your feedback.

We are sincerely sorry that you have not received your item.

Our aim is to provide a good quality service through Royal Mail, however, from time to time problems do arise.

We can see your item was dispatched via our Royal Mail 48 Hour Tracked Service and is tracking with Royal Mail as delivered on 13/03/17 @ 11:44am from High Wycombe North delivery office and recorded by them as 'delivered to your address of a neighbour'.

If you have been unable to locate this parcel since last speaking to our customer Care team; as an investigation will need to been opened with Royal Mail, for denial of receipt, to claim back the value on your behalf.

FYI: If you are unhappy that this was left by Royal Mail we would recommend that this is raised with your local post person, delivery office or use the below link, to 'opt out' of this facility.

http://public.datasquirt.co.uk/cscommsroyalmail/forms/DeliverytoNeighbourOpt-out

Kind Regards

Customer Care Team
19-Mar

Puma Mens Edge Rubber Strap Watch PU102911003

Service
Product

Service rating : Item delivered in 24 hours - can't complain
Product: Watch appears to be made by Pulsar as it arrived in Pulsar liveried box

No Comment
18-Mar

Citizen Mens Eco-Drive Watch AT4008-51E

Service
Product

Service rating : Great service,easy to deal with.
Product: Looks great,good value.

Read more
Hi,

Thank you for the great feedback.

We are delighted that you are happy with the speed of delivery and level of service we provided during your purchase of the Citizen Mens Eco-Drive Watch AT4008-51E.

We pride ourselves in maintaining a high level of customer service and are delighted to read that your has been processed promptly and efficiently.

We look forward to your next purchase from us.

Kind Regards

Customer Care Team
18-Mar

Festina Mens Elegance Watch F6698-4

Service
Product

Service rating : Average ra
Product: The watch did not work on arrival.It was not the colour as described and the size of a womens chronograph.It took 2 phone calls and 1 week to receive the return paperwork.I am still waiting for a refund.

Read more
Hi,

Thank you for your feedback.

We are sorry that you are disappointed with your shopping experience with House of Watches and your recent watch purchase.

Our aim is to always provide a high quality service, therefore, all our items are hand picked and packed but from time to time genuine human errors do occur and can only presume that the coding for the item ordered and incorrectly received are extremely similar.

With regards to receiving the watch in a non working order; all our watches undergo a thorough pointed checklist prior to dispatch to ensure the item is received in FULL working order so are extremely sorry to hear that this was not reflected in your case.

Whilst our watches are in storage we do try to conserve the battery by releasing the crown, unfortunately on occasion the crown works back into place which can result in battery drain.

If you haven't already done so, please contact Our Customer Care Team on Tel: 01384 880682 who will be happy to assist to resolve this situation as matter of urgency. Our lines are open weekdays 8.30am-5pm and weekends 10am-4pm

Kind Regards

Customer Care Team
17-Mar

Citizen Mens Sport Rose Gold Plated Chronograph Bracelet Watch CA4203-54E

Service
Product

Service rating : Quick service and good website. Watch arrived promptly.
Product: Quality looking watch could have more features. Date a bit too small for me to see easily.

Read more
Hi,

Thank you for your feedback.

We are delighted that you are pleased with your Citizen Mens Sport Rose Gold Plated Chronograph Bracelet Watch CA4203-54E and that you found our website easy to use.

We work continuously hard to ensure our website is as up-to-date and as user friendly as possible and strive to improve the accessibility and process of ordering via our website even further in the near future.

Kind Regards

Customer Care Team
17-Mar

Sekonda Ladies Blue Strap Watch 2144

Service
Product

Service rating : Easy to use .Good products. Fast sending
Product: Product is as described. Good quality.

Read more
Hi,

Thank you for your great feedback.

We are delighted to hear of your positive shopping experience using the House of Watches website.

We work continuously hard to ensure our website is as user friendly as possible and are glad that you found it easy to navigate and locate the Sekonda Ladies Blue Strap Watch 2144, you desired to purchase.

Kind Regards

Customer Care Team
17-Mar

Tissot Mens PR100 Titanium Bracelet Watch T049.410.44.067.00

Service
Product

ok but the delivery took too long...it was a birthday gift and received late...

Read more
Hi,

Thank you for your feedback.

We are sincerely sorry for the delay experienced with receiving your item.

We can see your Tissot Mens PR100 Titanium Bracelet Watch T049.410.44.067.00 was dispatched on via our Royal Mail International Service.

As per our terms and conditions International delivery timescales should be within 7-10 working days, however, please note that any International Delivery could be delayed due to customs which is beyond our control.

We have taken a look into your slow delivery and can see that the order was placed on a Saturday. As per our terms and conditions, orders made after 4pm on a Friday will not be dispatched until the following working day.

Your order was sent first thing Monday and then received, in 5 working days which is in advance of our estimated timescale, the following Monday.

Kind Regards

Customer Care Team
16-Mar

Casio Edifice Mens Stainless Steel Watch EQW-T620DB-1AER

  • Customer also reviewed:
  • Citizen Mens Eco-Drive Navy Dial Watch AW0050-58L
  • Rosa Lea Silver Cubic Zirconia Open Heart Gift Set E613280+P613375 GWP
Service
Product

Service rating : Watch arrived as expected by a top seller.
Product: Took a while to set up.

Read more
Hi,

Thank you for your brilliant feedback.

We are delighted that you are pleased with your Casio Edifice Mens Stainless Steel Watch EQW-T620DB-1AER and the speed in which it was received.

Our aim is to provide a good quality service through Royal Mail and provide our customers with varied delivery options to suit their requirements.

We look forward to your next purchase from us.

Kind Regards

Customer Care Team
16-Mar

DKNY Ladies Park Slope Bracelet Watch NY2464

Service
Product

What a great company. Watch not suitable so returned sane day and money back in my account in a couple of days. Best service

Read more
Hi,

Thank you for the great feedback.

We are delighted that you are happy with the speed of delivery and level of service we provided during your purchase of the DKNY Ladies Park Slope Bracelet Watch NY2464.

We pride ourselves in maintaining a high level of customer service and are delighted to read that upon contacting our Customer Care Team your return and refund was dealt with promptly and efficiently.

We look forward to your next purchase from us.

Kind Regards

Customer Care Team
16-Mar

DKNY Ladies Stanhope 2.0 Bracelet Watch NY2335

Service
Product
Latest
Service
Product

Service rating : Fast , efficient , professional service. Asked a question and received a prompt reply. Great website. My watch arrived within 2 days. Really happy.
Product: Wanted another dkny watch that had rose gold and silver. Delighted with this watch. The price came in at £54 cheaper than the shop prices I looked at. Really happy.

16-Mar-2017
Great customer service. Fast delivery , great price

Read more
Hi,

Thank you for the great feedback.

We are delighted that you are happy with the speed of delivery and level of service we provided during your purchase of the DKNY Ladies Stanhope 2.0 Bracelet Watch NY2335.

We pride ourselves in maintaining a high level of customer service and are delighted to read that your shopping experience was so good that we exceeded your expectations.

Kind Regards

Customer Care Team
14-Mar

Lorus Ladies Dress Watch RPH58AX9

Service
Product

Service rating : Good website, purchasing straightforward.
Product: This is a direct replacement or my old watch, which has becoming scratched.

Read more
Hi,

Thank you for your brilliant feedback.

We are delighted to hear of your positive shopping experience using the House of Watches website during the purchase of the Lorus Ladies Dress Watch RPH58AX9.

We work continuously hard to ensure our website is as up-to-date and as user friendly as possible and strive to improve the accessibility and process of ordering via our website even further in the near future.

Kind Regards

Customer Care Team
14-Mar

Timex Mens Indiglo Expedition Watch T49961

Service
Product

Service rating : good price good service
Product: good watch

Read more
Hi,

Thank you for your great feedback.

We are delighted to hear of your positive shopping experience using The House of Watches website.

We work continuously hard to ensure our website is up-to-date with the latest products, promotions and special offers to ensure that we are as competitive as we can be and are pleased to read that you are happy with your purchase of the Timex Mens Indiglo Expedition Watch T49961.

Kind Regards

Customer Care Team
12-Mar

Emporio Armani Ladies T Bar Rose Gold Plated Bracelet Watch AR1956

  • Customer also reviewed:
  • Rosa Lea Silver Cubic Zirconia Open Heart Gift Set E613280+P613375 GWP
Service
Product

Fast and efficient

Read more
Hi,

Thank you for the great feedback.

We are delighted that you are happy with the speed of delivery and level of service we provided during your purchase of the Emporio Armani Ladies T-Bar Rose Gold Plated Bracelet Watch AR1956.

We pride ourselves in maintaining a high level of efficiency throughout the whole order process and are pleased yours was such a positive customer experience.

Kind Regards

Customer Care Team
10-Mar

Citizen Ladies Brown Strap Watch EP5914-07A

Service
Product

Service rating : Good deal, item as described, and quick shipping. A good number of payment options too. Would definitely recommend!
Product: I was looking for a watch that didn't need batteries, and wanted to try the boyfriend look, but I have really small wrists. This fits the bill perfectly - it has a unisex, classic look that won't look dated over time. The watch face is the perfect size, and the weight is light.

Read more
Hi,

Thank you for the wonderful feedback.

We are delighted that you are happy with the level of service and with the secure discreet packaging we provided during your purchase of the Citizen Ladies Brown Strap Watch EP5914-07A.

We work continuously hard to ensure our website gives an accurate description of, and information relating to, our items and that our product images are of the highest quality to assist customers in making purchases.

Our aim is to provide a good quality service through our website and provide our customers with varied payment options to suit their requirements, including our newly introduced Amazon Pay option.

Kind Regards

Customer Care Team
10-Mar

Citizen Mens Eco-Drive Promaster Diver Watch BN0150-28E

Service
Product

Service rating : Good ordering system
Product: Excellent watch, very happy son!

Read more
Hi,

Thank you for your feedback.

We are delighted that you are pleased with your Citizen Mens Eco Drive Promaster Diver Watch BN0150-28E and that you found our website easy to use.

We work continuously hard to ensure our website is as up-to-date and as user friendly as possible and strive to improve the accessibility and process of ordering via our website even further in the near future.

Kind Regards

Customer Care Team
10-Mar

Asics Unisex Race Watch CQAR0205

Service
Product

Service rating : Simpel order and excellent shipment to Stockholm, Sweden
Product: A runners watch that has a big screen, easy used buttons when running and all needed functions for a good training. Is is also functional as an all day watch. Excellent batteritime and u dont have to recharge since there is no GPS or heartratemonitor thats drains batteri.

Read more
Hi,

Thank you for your brilliant feedback.

We are delighted that you took advantage of our International delivery service and that the experience was such a positive one.

We are pleased to hear that upon taking receipt of the Asics Unisex Race Watch CQAR0205 you appear to have been delighted.

Kind Regards

Customer Care Team
09-Mar

Fossil Mens Machine Watch FS4487

Service
Product

Service rating : Excellent service, another company let me down at the last minute but House of Watches were able to deliver the watch I needed within 24 hours.
Product: Absolutely gorgeous watch for an amazing price.

Read more
Hi,

Thank you for the wonderful feedback.

We are delighted that you are pleased with your purchase of the Fossil Mens Machine Watch FS4487 and with the speed in which it was received.

We are so glad that we were able to provide your item, our buying power and long standing relationship as authorised dealers of many well known brands means that we can often supply 'high in demand' items even if sold out with other retailers.

Kind Regards

Customer Care Team