At Heels.com, we seek out the best women's shoes so that our customers can stay ahead of the fashion curve. We provide you with a fun & hassle-free shopping experience.
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Heels were just as pictured and true to size>>> delivery reliable and efficient>>> will definitely purchase more shoes from this site
fantastic! Thrilled with my purchase
Great communication and fast shipping
Fast delivery and quality of shoes are really good.
i love heel.com
LOved the service! Arrived promptly!
I was extremely disappointed with the product and the response. The policy states that shoes should be returned in saleable condition - but the shoes you sent me were not in saleable condition. If I had seen them in a store, I am certain that they would be in the "as is" section at a cosiderably discounted price. The left shoe bears a very noticeable spot on the front of the shoe as well as spots along the left side and on the inside back of the shoe. These shoes are yellow suede so there's no way someone at could've overlooked this. I just don't understand how you can send a product in such poor condition to a customer.
I sent two emails to Heels.com and received no acknowledgement and no response. I posted the email on the Heels.com facebook page and my comments were deleted.
This was my first purchase from Heels.com and based on this experience it will certainly be my last.
My girlfriend loves the shoes.
Shoes arrived in two days. They fit great...love them!
Love shopping at heels.com!
Shoes didn't fit... But good purchase experience
Great site (love the shoe videos) with great shipping options.
I have found a new site for my shoe purchases. Easy free shipping and free returns makes the decisions so easy.
Great selection, offers, shipping cost & speed!
My $200 wedding shoes that I ordered never arrived and I'm not sure where the mistake was made (seller or shipping company) but no one at heels.com cared much to help correct the situation. What I know for sure, is if I had ordered shoes from Amazon or Zappos, a customer-friendly solution would have taken place immediately. I will never purchase anything from heels.com again.
Fast shipping, great price.
Everything would have been perfect except the fact that I was deliverd the wrong shoe...which negates the fast service and delivery...
When I placed my order, I realized that I did not use the 20% off new customer code. I had used another. When i asked to switch to the higher discount, my email was ignored.
Love shopping heels.com15-Oct-2014Service rating : Superb serviceProduct: Runs small I am a true size 9 and these shoes are very tight on my toes. If I had not already worn them I would have sent them back for a larger size like a 9.5 or even a size 10
I just recently had a bad experirence with heels.com. I purchased 4 pair of shoes at one time and returned 1 pair because the color wasn't what it appeared online. I sent them back in the original box and apparently someone in the mailroom put tape on the box but they said it shouldn't have damaged the box. Then they wrapped it to make sure it was secured and enclosed. Apparently your policy when I won't normally read unless I need to, the box was not in it's orignal state so they would not give me a refund, but just a credit. The reasoning is it wasn't in it's original state, not to mention the shoes were in perfect condition, never worn and immediately sent back because of wrong color. Now I'm sure replacing the boxes are a dime a dozen and why would they not give me a refund as a courtesy after all the shoes I have purchased heels.com. I could not conceive of that and consider it poor customer service. Even a manager would not allow it. I like heels.com but not with that type of customer service.
Amazing shoes amazing site!
The thing I didn't like was the that the shoes seemed to indent to easy on the sides. I could see where there was going to be a crease in the boot should I continue to wear them. That would look really bad. Loved the color though!