Heels.com Reviews

Consumer ratings of Heels.com

Feedback for www.heels.com has been compiled from 20093 Customer Reviews

  • Feefo member since
  • Feb-10-2011
  • At Heels.com, we seek out the best women's shoes so that our customers can stay ahead of the fashion curve. We provide you with a fun & hassle-free shopping experience.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.heels.com
Oct-17

Maime - Bronze

  • Customer also reviewed:
  • Valso - Red Multi Fabric
Service
Product

Heels were just as pictured and true to size>>> delivery reliable and efficient>>> will definitely purchase more shoes from this site

No Comment
Oct-16

Skull Jane - Black

  • Customer also reviewed:
  • Skull Jane - White
Service
Product

fantastic! Thrilled with my purchase

No Comment
Oct-16

Brooklyn - Taupe

Service
Product

Great communication and fast shipping

No Comment
Oct-16

Allon - Black

  • Customer also reviewed:
  • Justice - Black Suede
  • Hadene - Brown
  • etc.
Service
Product

Fast delivery and quality of shoes are really good.

No Comment
Oct-16

Manci - Blk Clear Kid

Service
Product

i love heel.com

No Comment
Oct-16

Loviri - Light Blue

Service
Product

LOved the service! Arrived promptly!

No Comment
Oct-16

Rita - Cyber Yellow

Service
Product

I was extremely disappointed with the product and the response. The policy states that shoes should be returned in saleable condition - but the shoes you sent me were not in saleable condition. If I had seen them in a store, I am certain that they would be in the "as is" section at a cosiderably discounted price. The left shoe bears a very noticeable spot on the front of the shoe as well as spots along the left side and on the inside back of the shoe. These shoes are yellow suede so there's no way someone at could've overlooked this. I just don't understand how you can send a product in such poor condition to a customer.

I sent two emails to Heels.com and received no acknowledgement and no response. I posted the email on the Heels.com facebook page and my comments were deleted.

This was my first purchase from Heels.com and based on this experience it will certainly be my last.

Read more
No Comment
Oct-16

Claudette - Black Patent

Service
Product

My girlfriend loves the shoes.

No Comment
Oct-16

Catcher - Tile Grey Oil

Service
Product

Shoes arrived in two days. They fit great...love them!

No Comment
Oct-16

Nwing - Symph Blue Sue

Service
Product

Love shopping at heels.com!

No Comment
Oct-15

Serge - Red

Service
Product

Shoes didn't fit... But good purchase experience

No Comment
Oct-15

Lucky Girl - Pink Blue Fabric

Service
Product

Great site (love the shoe videos) with great shipping options.

No Comment
Oct-15

Vise - Turquoise

  • Customer also reviewed:
  • Airien - Dark Blue Fabric
Service
Product

I have found a new site for my shoe purchases. Easy free shipping and free returns makes the decisions so easy.

No Comment
Oct-15

Heston - Tan

Service
Product

Great selection, offers, shipping cost & speed!

No Comment
Oct-15

Cascade - White

Service
Product

My $200 wedding shoes that I ordered never arrived and I'm not sure where the mistake was made (seller or shipping company) but no one at heels.com cared much to help correct the situation. What I know for sure, is if I had ordered shoes from Amazon or Zappos, a customer-friendly solution would have taken place immediately. I will never purchase anything from heels.com again.

Read more
No Comment
Oct-15

Selene - Red

  • Customer also reviewed:
  • Enesta 2 - Black Fabric
  • Parley - Brown Multi Leather
  • etc.
Service
Product

super seller

No Comment
Oct-15

Anita Heel - Grey

Service
Product

Fast shipping, great price.

No Comment
Oct-15

Carla Heel - Black Satin

Service
Product

Everything would have been perfect except the fact that I was deliverd the wrong shoe...which negates the fast service and delivery...
Very disappointing..

No Comment
Oct-15

Glamour - Silver Glitter

  • Customer also reviewed:
  • Duchess 2 - Silver Texture
Service
Product

When I placed my order, I realized that I did not use the 20% off new customer code. I had used another. When i asked to switch to the higher discount, my email was ignored.

No Comment
Oct-15

Krush - Red Snake

Service
Product
Latest
Service
Product

Love shopping heels.com

15-Oct-2014
Service rating : Superb service
Product: Runs small I am a true size 9 and these shoes are very tight on my toes. If I had not already worn them I would have sent them back for a larger size like a 9.5 or even a size 10

Read more
No Comment
Oct-15

Hahn Boot - Grey

Service
Product

Great

No Comment
Oct-15

Perrina - Grey

  • Customer also reviewed:
  • Narly - Grey Velv
  • Havana - Coral
  • etc.
Service
Product

I just recently had a bad experirence with heels.com. I purchased 4 pair of shoes at one time and returned 1 pair because the color wasn't what it appeared online. I sent them back in the original box and apparently someone in the mailroom put tape on the box but they said it shouldn't have damaged the box. Then they wrapped it to make sure it was secured and enclosed. Apparently your policy when I won't normally read unless I need to, the box was not in it's orignal state so they would not give me a refund, but just a credit. The reasoning is it wasn't in it's original state, not to mention the shoes were in perfect condition, never worn and immediately sent back because of wrong color. Now I'm sure replacing the boxes are a dime a dozen and why would they not give me a refund as a courtesy after all the shoes I have purchased heels.com. I could not conceive of that and consider it poor customer service. Even a manager would not allow it. I like heels.com but not with that type of customer service.

Read more
No Comment
Oct-15

Byhali - Black Leather

Service
Product

Amazing shoes amazing site!

No Comment
Oct-15

Ray Chelle - Whiskey IMS Cros

Service
Product

The thing I didn't like was the that the shoes seemed to indent to easy on the sides. I could see where there was going to be a crease in the boot should I continue to wear them. That would look really bad. Loved the color though!

No Comment
Oct-14

Shilvy - Gray Multi Lea

Service
Product

That's it!

No Comment