Heels.com Reviews

Consumer ratings of Heels.com

Feedback for www.heels.com has been compiled from 19854 Customer Reviews

  • Feefo member since
  • Feb-10-2011
  • At Heels.com, we seek out the best women's shoes so that our customers can stay ahead of the fashion curve. We provide you with a fun & hassle-free shopping experience.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.heels.com
Sep-27

Veday - Bava Red Suede

Service
Product

Great quality and good service. Very happy
Thank you!

No Comment
Sep-27

Jalena - Black Pu

Service
Product

The ordering process was fairly easy. The shipping was fast which was great! The shoes are beautiful! They are exactly like the picture but I normally wear a size 10 but these were too big on my foot! I threw away the receipt so I couldn't return them but I plan on figuring out how to stuff the shoes to my size!

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No Comment
Sep-26

Super Rich - Black IML

Service
Product

super sexy, love at first sight, great quality, fast shipping, great customer service when I called to ask a question. cant wait to wear these this fall,

No Comment
Sep-26

Larerrassa - Fuchsia

Service
Product

I have always had a great experience with Heels.com.

No Comment
Sep-26

Lani - Taupe Suede

  • Customer also reviewed:
  • Lulu - Black Fabric Suede
Service
Product

They provided good service. I couldn't wear the shoes, I sent them back. They were very heloful

No Comment
Sep-26

Copertina - New Nude Suede

Service
Product

Everything arrived as expected and in new condition. Nothing happened that made their customer service stand out, but nothing was unsatisfactory either. Overall a positive experience. I would purchase from them again if they had the best price.

No Comment
Sep-26

Mirianna - Grey

Service
Product

My boots is very very nice. Heels.com delivery was fast.

No Comment
Sep-26

Zanie - Black Vachetta

Service
Product

Easy to navigate and a perfect selection of shoes.

No Comment
Sep-26

Brien - Lt Gold Lea

Service
Product

Fast shipping and quick return process.

No Comment
Sep-26

Jalena - Black Pu

Service
Product

Excellent service and fast delivery!

No Comment
Sep-26

Allest - Black Silky

Service
Product

I had trouble with the site, phoned customer service got a live person not an automated machine who was very courteous and knowledgeable. My issue was fixed and my shoes arrived on time. I couldn't have had a better first experience with heels.com can't wait to buy my next pair!!!

No Comment
Sep-26

Ecentrcm - Black Pony

Service
Product

It's great! :)

No Comment
Sep-25

Sommer - Orange

Service
Product

Really Great!

No Comment
Sep-25

Danna 21 - Orchid

Service
Product

The shoe i saw online and what i got by mail there was a sharp contrast. I saw a hot pink wedge which i fell in love with however when he shoe arrived, it was purple, almost Lilac. And to top that, Fedex sent me an invoice that i owe customs, so Im still paying for a shoe i don't like.
Why don't i return it? The shoe is worth about $38. After which i paid $90 to include shipping and rate changes, so its not worth my time to return for $38.

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No Comment
Sep-25

Cashmere - Brown

  • Customer also reviewed:
  • Bay Side - Anthracite Breeze
Service
Product

Fast delivery. Great quality.

No Comment
Sep-25

Tiyana - Black

  • Customer also reviewed:
  • Ana May - Red Cork
Service
Product

Best place to find any shoe you're looking for!

No Comment
Sep-25

Hellin - Nude Patent

Service
Product

Great service..fast delivery

No Comment
Sep-25

Lavender II - Red Satin

Service
Product

The only down side was the fee for coming in to Canada. But the return process was smooth and I love my shoes.

No Comment
Sep-25

Maury - Red Pu

Service
Product

Really love them, they are beautiful!

No Comment
Sep-25

Binda - Green

Service
Product

I ordered a pair of wedges. Originally they sent me the wrong color of shoe. I called and they said they had what I needed in stock but I needed to send back the others prior to them sending me the right pair. No problem...I did that. The second pair they sent me was the wrong size. I have sent them back and have sent three e-mails regarding hearing no response regarding my order and I still haven't heard anything. I shop frequently at heels.com but now I am out the $ and the shoes so I do not believe I will be a returning customer unless I hear something.

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No Comment
Sep-25

Love Me 3 - White Patent

Service
Product

Normally excellent but for this transaction in particular, not so much. The shoes had a defect inside the front toe area and there was a very sharp knot. I called and asked how to exchange them for another pair and was told to ship them back with the invoice and write on it that I wanted to exchange them. I did so, writing "Please exchange for same shoe, size, and color." You guys just refunded my money, even though I verified both before and after that you had the same shoe, size and color in stock. I used a discount code to purchase them so me just ordering them again would mean paying full price. Poor interaction.

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No Comment
Sep-25

Mera - Black Colla Leather

  • Customer also reviewed:
  • Briar - Gold
  • Windsong - Nude
  • etc.
Service
Product

Website interface and product selection is great! My first order was 7 pairs of shoes, they all fit, but 2 of the 4 are terribly uncomfortable. For 2 days at work I wore a new pair and came home with blisters and red marks on my feet. One pair was Jessica Simpson, and I would have expected better quality. The other 5 are good no issues, all were really cute styles.
Will definitely shop with heels again, but I may be more selective next time
Thanks

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No Comment
Sep-25

683960 Heel - Black

  • Customer also reviewed:
  • Vivienne Sandal - Cuoio
Service
Product
Latest
Service
Product

Super fast delivery excellent

25-Sep-2014
Very pleased.

Read more
No Comment
Sep-24

Sabreeni - Apricot Zip

  • Customer also reviewed:
  • Sheri - Bermuda Pink
  • Beilan - Dark Pink Lea
Service
Product

The shoes always arrive quickly and correct sizing and fantastic choices

No Comment
Sep-24

Gwendolyn - Blue White

Service
Product

The shoes arrived when they were supposed to. Unfortunately, they did not fit, but the return was easy and I received notice that a credit would be in place quickly.

No Comment