Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
The rating shows just the review scores in the category or product area selected.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Service rating : Good service very helpful and friendly staff nothing too much trouble even when we had to change reservation dates. Would definitely use Hayes to book a holiday again and wouldn't hesitate to recommend them to others.Product: Spacious and clean rooms. Staff all friendly and courteous. Food was plentiful with a good varied selection available all day and evening. Entertainment was good. Pool and waterslides were excellent although not enough space around main pool or enough sunbeds I feel they may struggle when the hotel is at full capacity. During our stay a fire occurred in a bedroom two floors below our room at approximately 03.00 and we were only woken up by staff banging on the bedroom door as the fire alarm in the corridor outside was not loud enough to wake us.
Very helpful and gave us all info needed for our holiday cruise
As usual friendly efficient service
Service rating : Helen served us well with our choice of destinationProduct: Studio was very basic broken tiles on kitchen wall area, very small tv wasnt working on arrival, bath had permanent marks on bottom, fridge overheating, dining table legs loose. Waiting staff constantly watching over you whilst eating very unsettling repetitive buffet menu on breakfast not much choice only plus point was the pool always plenty sunbeds available
Service rating : Very helpful and friendly knowledgeable staffProduct: Good clean rooms hotel food was good with lots of variety
Service rating : Geraldine Sproston always gives 100%Product: Hotel was fantastic, food amazing, however the subbed situation needs attention.
Service rating : Easy to use, super quick to book with.Product: Just What We needed for a Easter break
Always extremelynne good service from the Pickering branch.
Fab staff sorted all changes we requested and answered calls quickly. Will use again and recommend to family and friends
Always book my holidays at Hayes travel Johnathon is such a lovely guy I booked about 6 holidays with him over the years.
Efficient service ...great feed back on details...making everything easy to understand..very helpful ....definitely going the extra mile ..thank you14-Aug-2018Very helpful efficient service..thank you
Took his time to book our holiday found him very helpful.
Ashleigh was amazing, she was very patient and delivered excellent customer service.
Service rating : BrilliantProduct: Perfect x
Great service - price, friendliness, professionalism and prompt.
We have booked a few holiday with hays travel honiton branch . The staff there are so helpful this year we have been to Thiland poland and are going to Benidorm next month
Rebecca went that extra mile to not only choose a hotel but also the destination, she made the whole process easy and her extensive knowlege was invaluable, she is a real asset to your business
Very helpful and friendly
Service rating : Lucy roberts booked for us. Excellent serviceProduct: Excellent hotel will be returning
Great friendly service and advice
Thanks for helping us to book our holiday to Thailand, Gemma was really helpful and professional. It's years since we used a travel agent but as we've never travelled to the Far East before we felt we needed some advice. Gemma was great, thank you, can't wait to go!
Fantastic service from Michelle hales she helped me find the perfect cruise for myself and my sister this will be our first of many hopefully. Michelle answered all my questions straight away I would defiantly recommend hays travel to all my friends fantastic