Hays Travel Ltd Reviews

Consumer ratings of Hays Travel Ltd

Feedback for www.haystravel.co.uk has been compiled from 203107 Customer Reviews

  • Feefo member since
  • 02/11/2012
  • Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.haystravel.co.uk
3 Hour(s) ago

JUPITER ALBUFEIRA HOTEL ALBUFERIA

Service
Product

Service rating : Good service very helpful and friendly staff nothing too much trouble even when we had to change reservation dates. Would definitely use Hayes to book a holiday again and wouldn't hesitate to recommend them to others.
Product: Spacious and clean rooms. Staff all friendly and courteous. Food was plentiful with a good varied selection available all day and evening. Entertainment was good. Pool and waterslides were excellent although not enough space around main pool or enough sunbeds I feel they may struggle when the hotel is at full capacity. During our stay a fire occurred in a bedroom two floors below our room at approximately 03.00 and we were only woken up by staff banging on the bedroom door as the fire alarm in the corridor outside was not loud enough to wake us.

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4 Hour(s) ago

Island Princess Panama Canal - Ocean to Ocean

Service
Product

excellent people

5 Hour(s) ago

Marella Dream Treasures of Mediterranean

Service
Product

Very helpful and gave us all info needed for our holiday cruise

5 Hour(s) ago

Spain

Service
Product

As usual friendly efficient service

5 Hour(s) ago

Artemis Hotel Apartments Protaras

Service
Product

Service rating : Helen served us well with our choice of destination
Product: Studio was very basic broken tiles on kitchen wall area, very small tv wasnt working on arrival, bath had permanent marks on bottom, fridge overheating, dining table legs loose. Waiting staff constantly watching over you whilst eating very unsettling repetitive buffet menu on breakfast not much choice only plus point was the pool always plenty sunbeds available

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6 Hour(s) ago

Spain

Service
Product

very good

6 Hour(s) ago

Labranda Bahia de Lobos Corralejo

Service
Product

Service rating : Very helpful and friendly knowledgeable staff
Product: Good clean rooms hotel food was good with lots of variety

6 Hour(s) ago

Occidental Lanzarote Mar Costa Teguise

Service
Product

Service rating : Geraldine Sproston always gives 100%
Product: Hotel was fantastic, food amazing, however the subbed situation needs attention.

6 Hour(s) ago

Artro Lodges Snowdonia

Service
Product

Service rating : Easy to use, super quick to book with.
Product: Just What We needed for a Easter break

6 Hour(s) ago

Poland

Service
Product

Always extremelynne good service from the Pickering branch.

6 Hour(s) ago

Navigator of the Seas Mediterranean Adventure

Service
Product

Fab staff sorted all changes we requested and answered calls quickly. Will use again and recommend to family and friends

6 Hour(s) ago

Spain

Service
Product

Always book my holidays at Hayes travel Johnathon is such a lovely guy I booked about 6 holidays with him over the years.

6 Hour(s) ago

Tunisia

Service
Product
Latest
Service
Product

Efficient service ...great feed back on details...making everything easy to understand..very helpful ....definitely going the extra mile ..thank you

14-Aug-2018
Very helpful efficient service..thank you

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6 Hour(s) ago

Spain

Service
Product

Took his time to book our holiday found him very helpful.

6 Hour(s) ago

Croatia (Hrvatska)

Service
Product

Ashleigh was amazing, she was very patient and delivered excellent customer service.

6 Hour(s) ago

Maldron Hotel Pearse Street Dublin

Service
Product

Service rating : Brilliant
Product: Perfect x

7 Hour(s) ago

Jamaica

Service
Product

Great service - price, friendliness, professionalism and prompt.

7 Hour(s) ago

Spain

Service
Product

We have booked a few holiday with hays travel honiton branch . The staff there are so helpful this year we have been to Thiland poland and are going to Benidorm next month

7 Hour(s) ago

Greece

Service
Product

Rebecca went that extra mile to not only choose a hotel but also the destination, she made the whole process easy and her extensive knowlege was invaluable, she is a real asset to your business

7 Hour(s) ago

United Kingdom

Service
Product

Very helpful and friendly

7 Hour(s) ago

smartline Calan Bosch Calan Bosch

Service
Product

Service rating : Lucy roberts booked for us. Excellent service
Product: Excellent hotel will be returning

8 Hour(s) ago

Spain

Service
Product

Great friendly service and advice

8 Hour(s) ago

United Arab Emirates

Service
Product

Thanks for helping us to book our holiday to Thailand, Gemma was really helpful and professional. It's years since we used a travel agent but as we've never travelled to the Far East before we felt we needed some advice. Gemma was great, thank you, can't wait to go!

8 Hour(s) ago

Marella Dream Treasures of the Mediterranean

Service
Product
Latest
Service
Product

Fantastic service from Michelle hales she helped me find the perfect cruise for myself and my sister this will be our first of many hopefully. Michelle answered all my questions straight away I would defiantly recommend hays travel to all my friends fantastic

Kind regards

Tina prentice

14-Aug-2018
Fantastic

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8 Hour(s) ago

Greece

Service
Product
Latest
Service
Product

Lovely girls

14-Aug-2018
Easy

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