Hare & Hounds Hotel Tetbury Reviews

Consumer ratings of Hare & Hounds Hotel Tetbury

Feedback for www.cotswold-inns-hotels.co.uk has been compiled from363 Customer Reviews

  • Feefo member since
  • 22/09/2011
  • There are many people that claim the best things come from the ambitions that we are most passionate about. In our case, it has been our dream for the past 25 years to create an extremely special group of stunning country house hotels in our beloved Cotswolds. Finally, in 1997 we were able to realise our vision and Cotswold Inns and Hotels was born providing an invigorating and tempting mix of contemporary chic and classic Cotswold charm.

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Reviews

DateProductRatingCustomer ReviewReply from www.cotswold-inns-hotels.co.uk
09-May

Double Room

Service
Product

A very comfortable hotel - all the staff were welcoming and attentive. Would certainly stay there again.

No Comment
03-May

Silkwood Double

Service
Product

Service rating : Overall good experience with staff very helpful.
Product rating : Lovely room and very quiet. Found bathroom a little quirky - the hot tap on the basin seemed to turn the wrong way on/off. Also bathroom fan very sensitive - it would activate when someone came in the door downstairs!

No Comment
02-May

Classic Double

Service
Product

Although we liked the hotel the service at dinner was very poor. Having waited for over 30 minutes for service of our ordered desserts we left the restaurant. After making written complaint to the manager, no explanation or reply was received. Again, extremely poor customer service. With only the option of either good or poor above I feel there should be a further choice eg. average. I would have opted for that if it were offered.

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No Comment
01-May

Twin Room

Service
Product

Service rating : Lovely food and very helpful and obliging staff - we didn't meet one member of staff who failed to give us a smile!
Product rating : The first room we were offered was gloomy but we were immediately offered an alternative room in the main building - much better!

No Comment
29-Apr-2013

Double Room

Service
Product

Service rating : Excellent staff, service and food
Product rating : Mattress too hard for our ancient bodies. We are used to a much softer one at home.

No Comment
29-Apr-2013

Double Room

Service
Product

All staff were very helpful, but particularly Anete in the restaurant, and the receptionist whose name I've forgotten but begins with 'M'. If I had a slight criticism it would be the music during breakfast, really not necessary.

No Comment
27-Apr-2013

Suite

Service
Product

Service rating : Absolutely delightful friendly hotel in a beautiful setting. A real find.
Product rating : Lovely room, very clean and attractive furnishings.

No Comment
23-Apr-2013

Single Room

Service
Product

Service rating : Food was good in the restaurant and the bar.
Product rating : Although comfortable I found the room quite noisy being at the front of the hotel which is on the busy main road. Had to have the window open as the room was too warm for me so that increased the noise. Would not like to be in this room in warmer weather. It was small and compact but everything was there that I needed. Good towels

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No Comment
22-Apr-2013

Classic Twin

Service
Product

Service rating : Food 1st class & service excellent. The staff were very friendly & polite.
Product rating : Very tastefully decorated. clean & well equipped but bedroom rather cramped

No Comment
22-Apr-2013

Double Room

Service
Product

Service rating : I've stayed at 5 other hotels in the chain, but this was my worst experience.

Had to wait 1h 15m to be seated at dinner, and overall value not as good as 2-3 years ago. Is likely to be my last visit to the chain.
Product rating : Lots of wind noise (from the chimney?)

No Comment
21-Apr-2013

Classic Double

Service
Product

Service rating : Friendly and efficient
Product rating : As would be expected from this standard of room

No Comment
16-Apr-2013

Double Room

Service
Product

Service rating : The service was very good - the staff are obviously well trained and seem happy in their work. we were particularly impressed with Lenka who served us in the dining room. It was such a refreshing change to be attended to by someone with such a pleasant disposition, She is an asset to the hotel.
Product rating : The room was a smaller than what we usually have but very clean with a comfortable bed and very nice toiletries

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No Comment
15-Apr-2013

Silkwood Twin

Service
Product

Service rating : Beautiful food, wonderful and friendly service, well looked after venue. There was a wedding held there on the Saturday night and we were anticipating noise but apart from bumping into the wedding party before dinner we neither saw nor heard anymore from them. Had a lively relaxing stay
Product rating : Lovely to be in a nice comfy room away from the road. Nice and quiet although the pipes made a popping noise throughout the day and night - assume it was the heating - but they didn't keep us awake

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No Comment
14-Apr-2013

Double Room

Service
Product

Service rating : Really enjoyable stay
Product rating : We really appreciated the upgrade

No Comment
14-Apr-2013

Double Room

Service
Product

All staff were polite especially the lady who greeted us at breakfast.

No Comment
12-Apr-2013

Classic Double

Service
Product

Service rating : Extremely welcoming staff. Very relaxed hotel with a sense of quality. Food wonderful and good choice of menu. Beautician very professional and friendly. Perfect hotel. Thank you for a perfect stay.
Product rating : Very relaxing . Lovley decor. Clean and fresh. Stunning views. Good value

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No Comment
10-Apr-2013

Classic Double

Service
Product

Service rating : The Hare & Hounds was excellent on all fronts, the staff were friendly and helpful, the hotel comfortable and clean and the food perfect.
Product rating : A lovely clean, spacious and well appointed room

No Comment
10-Apr-2013

Silkwood Double

Service
Product

Service rating : We were disappointed with a few things. One of our main courses, cod, was very salty. One of our cups was cracked at breakfast,and we were told that there wasn't any porridge! We didn't have the turn down service.
Product rating : Lovely room

No Comment
08-Apr-2013

Double Room

Service
Product

Staff and service excellent, breakfast very good. Although felt the food provided at the wedding reception we attended was very poor.

No Comment
08-Apr-2013

Silkwood Double

Service
Product

Service rating : Wonderful service with all staff very attentive and the check-in and check-out very smooth.
Product rating : Wonderful room, very quiet and very comfortable.

No Comment
08-Apr-2013

Classic Double

Service
Product

Service rating : Very pleasant and helpful staff
Product rating : Not enough table space for breakfast in the room

No Comment
07-Apr-2013

Double Room

Service
Product

Service rating : Restaurant and food delicious and extremely well presented.
Product rating : The room was lovely. Bed very comfortable and decor delightful. Bathroom excellent if on the small side. Lovely Molton Brown bath products to use. Only problem was outside, with moving of dumpsters at 10.30 pm, and a noisy reversing delivery lorry at 5.30 am. Otherwise an excellent stay

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No Comment
04-Apr-2013

Silkwood Double

Service
Product

Service rating : Amazing food, and brilliant service as usual.
Product rating : Great size room and facilities, loved the shower and Molton Brown products. We were just a bit disappointed the queen size bed was a zip together and was a little soft for our liking.

No Comment
04-Apr-2013

Single Room

Service
Product

Service rating : I love staying at this hotel - it has large,comfortable, warm, sitting areas overlooking the well kept garden and the staff are always at hand to help.
Product rating : I was given a room upgrade which i really appreciated as I know that the hotel was busy with a wedding, so I had a large airy room pleasantly decorated with a large comfortable bed, Bliss....

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No Comment
03-Apr-2013

Double Room

Service
Product

Service rating : Fantastic staff who make you feel really welcome and respond happily to all requests. The fine dining experience was excellent and should be tried but for a more relaxed atmosphere try the bar food - still very good.
Product rating : Very clean, nice bedding but the room was a little small due to being in the original building. Would have prefered a walk-in shower but the shower above the bath was satisfactory.

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No Comment