Anonymous Customer wrote on 02-Apr-2014
They could not fulfil my recent orders even though I had done it through a live auction and completed my order
Gemporia.com wrote on 03-Apr-2014
Thank you for your response regarding item PQGL09.8.
Unfortunately we have been unable to contact you today regarding the item in question. I presume that you are talking about your previous order which was unfortunately cancelled due to a partial pick. This occurs when a item fails quality control and is not suitable to be sent out to a customer.
We are sorry that the item you received was not up to our normally high quality standards. I would advise for you to return the item so we may inspect, also you have the option of a refund, replacement or credit depending on your preference. Your return postage will be compensated if a fault is found.
Please accept our sincere apologies.
If you require any further assistance, please do not hesitate to contact us at Gems TV.
Nazam Akram - Help Team
Other reviews relating to this order
|Review of||Rating||Customer Review|
|Not at all what it looked like on screen|
|I received it scratched|