Gardening Direct Reviews

Consumer ratings of Gardening Direct

Feedback for www.gardeningdirect.co.uk has been compiled from 64731 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • Gardening Direct are a mail order and online retailer providing plants, bedding plants, shrubs and perennials to our customers. We love gardening for less and truly believe in offering our customers quality plants at affordable prices. We offer Free Delivery on all orders and have a 28 day guarantee so if you are unhappy with your order just contact us and we will be happy to offer you a replacement or a refund.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.gardeningdirect.co.uk
40 Hour(s) ago

Pansy Grande Fragrance 50 Plants +20 FREE

  • Customer also reviewed:
  • Begonia Sparkle 30 Plants + 15 FREE
Service
Product

Service rating : service is good and fast
Product rating : plants were small for readyplants

Read more
Thank you for your feedback If you would like to contact our customer services department on 01534 876 494, or at www.gardeningdirect.co.uk/contact-us, we would be happy to discuss this further.

Danny Rooney
Customer Services
Gardening Direct
41 Hour(s) ago

Cosmos Chocolate 6 XLarge Plants

  • Customer also reviewed:
  • Petunia Tumbelina (Scented) Candyfloss 6 XLarge Plants
Service
Product

Service rating : Disappointed that mon ey taken from account several weeks before despatch of plants. I have informed Gardening Direct that my husband, who was a regular customer with Gardeniing Direct, has since died but correspondence is still addressed to him
Product rating : Poor little plants. Still struggling

Read more
Thank you for your feedback.

I’m sorry to hear that you have not been successful with some of the plants you have received – without resorting to speculation; I couldn’t say for sure what the problem could be, unfortunately.

If you would like to contact our customer services department on 01534 876 494, or at www.gardeningdirect.co.uk/contact-us, we would be happy to discuss appropriate compensation.

Danny Rooney
Customer Services
Gardening Direct
41 Hour(s) ago

Hosta Harmony Collection 6 XLarge Plants

  • Customer also reviewed:
  • Phlox Collection 6 XLarge Plants
  • Lavatera Burgundy Wine 1 Plant 9cm Pot
  • etc.
Service
Product

I am still waiting on plants I ordered at beginning of may. First part of order was fine, good quality plugs. However latest delivery were spindly and broken.

Read more
Thank you for your feedback If you would like to contact our customer services department on 01534 876 494, or at www.gardeningdirect.co.uk/contact-us, we would be happy to discuss this further.

Danny Rooney
Customer Services
Gardening Direct
41 Hour(s) ago

Impatiens Jigsaw 50 Plants +20 FREE

  • Customer also reviewed:
  • Mimulus Masterpiece 50 Plants + 20 FREE
Service
Product

Service rating : very good service
Product rating : Good healthy plants

No Comment
41 Hour(s) ago

Tasty Tomatoes Pack 12 XLarge Plants

  • Customer also reviewed:
  • Cucumber Beit Alpha F1 & Courgette Tristan F1 6 Plants
  • Mixed Peppers Pack 12 XLarge Plants
Service
Product

Service rating : Great service - nice quality plants, securely and appropriately packaged and send when ready. Good price too.
Product rating : All good size, strong healthy plants

No Comment
41 Hour(s) ago

Begonia Sahara 100 Plants +60 FREE

  • Customer also reviewed:
  • Nicotiana Essence 50 Plants +20 FREE
  • Impatiens Jigsaw 50 Plants +20 FREE
  • etc.
Service
Product

Plants all arrived in wonderful condition, there were a few that had dislogged during the journey but have recovered well. The boxes are now strong and robust, arrived undamaged, unlike previous years when some were badly squashed during transit. All plants are stong and growing on well. Thank you, lovely plants and great service.

Read more
No Comment
41 Hour(s) ago

Petunia Tumbelina (Scented) Pastel Shades 12 XLarge Plants

  • Customer also reviewed:
  • Geranium Burgundy Bicolour 6 XLarge Plants
Service
Product

The plugs were very poor

Read more
Thank you for your feedback.

I am sorry to hear that these plants were not up to our usual standards. We do have strict quality control measures in place to ensure that all plants leave our nursery in the best possible condition, but unfortunately mistakes can occur, for which I apologise
If you would like to contact our customer services department on 01534 876 494, or at www.gardeningdirect.co.uk/contact-us, we would be happy to discuss appropriate compensation.

Danny Rooney
Customer Services
Gardening Direct
41 Hour(s) ago

Petunia Montage 50 Plants +20 FREE

  • Customer also reviewed:
  • Petunia Bolero 50 Plants +20 FREE
  • Lobelia Trail Away (Trailing) 50 Plants +20 FREE
  • etc.
Service
Product

Excellent

No Comment
42 Hour(s) ago

Petunia Lake Garda 50+20 free

  • Customer also reviewed:
  • Petunia Grand Prix (Trailing) 50 Plants +20 FREE
Service
Product

Service rating : It would have been helpful to have a label with each set of plugs sent, as I was unsure which set was the trailing plants and which were the uprights.
Product rating : Although a few of the plugs had been squashed and fallen out of the tray, the remaining plugs have taken well.

No Comment
42 Hour(s) ago

Coreopsis Collection 6 XLarge Plants Plants

  • Customer also reviewed:
  • Gazania Sunrise Mix 50 Plants + 20 FREE
  • Petunia Grand Prix (Trailing) 50 Plants +20 FREE
Service
Product

Service rating : Always reliable
Product rating : Good quality, already flowering

No Comment
42 Hour(s) ago

2 Hanging Baskets Begonia Sparkle Trailing Mix

Service
Product

Service rating : baskets smaller than expected, but okay
Product rating : all plants good and healthy flowering well, thank you

No Comment
42 Hour(s) ago

Lobelia Trail Away (Trailing) 50 Plants +20 FREE

  • Customer also reviewed:
  • Petunia Grand Prix (Trailing) 50 Plants +20 FREE
Service
Product

I get what I want and it always arrives on time

No Comment
42 Hour(s) ago

Marguerite Crazy Summit (Argyranthemum) 6 XLarge Plants

  • Customer also reviewed:
  • Nemesia Nemino 6 XLarge Plants
Service
Product
Latest
Service
Product

Kept well informed on line of up to date delivery etc.

18-Jun-2013
Good.

Read more
Thank you for your feedback.

I am sorry to hear that these plants were not up to our usual standards. We do have strict quality control measures in place to ensure that all plants leave our nursery in the best possible condition, but unfortunately mistakes can occur, for which I apologise
If you would like to contact our customer services department on 01534 876 494, or at www.gardeningdirect.co.uk/contact-us, we would be happy to discuss appropriate compensation.

Danny Rooney
Customer Services
Gardening Direct
42 Hour(s) ago

Sweet Pea Sugar and Spice 50 Plants + 20 FREE

  • Customer also reviewed:
  • Begonia Destiny 30 Plants + 15 FREE
  • Geranium Parade 70 Plants + 35 FREE
  • etc.
Service
Product

Service rating : good service
Product rating : good value

No Comment
42 Hour(s) ago

Azalea Sir Robert 1 Plant 9cm Pot

  • Customer also reviewed:
  • Camellia Debbie 1 plant 9cm pot
  • Clematis Multi Blue 1 Plant 7cm Pot
  • etc.
Service
Product

No problem

No Comment
43 Hour(s) ago

Petunia Grand Prix (Trailing) 50 Plants +20 FREE

  • Customer also reviewed:
  • Geranium Parade 30 Plants + 15 FREE
Service
Product

Service rating : best on line gardening store
Product rating : very good value all plants healthy and sturdy.

No Comment
46 Hour(s) ago

12 Petunia Bolero (Double Flowering) Mega Plants

  • Customer also reviewed:
  • Marguerite Crazy Summit (Argyranthemum) 6 XLarge Plants
Service
Product

Service rating : always good customer service
Product rating : I think far too small for money

Read more
Thank you for your feedback If you would like to contact our customer services department on 01534 876 494, or at www.gardeningdirect.co.uk/contact-us, we would be happy to discuss this further.

Danny Rooney
Customer Services
Gardening Direct
18-Jun

Impatiens Summer Waterfall 50 Plants +20 FREE

Service
Product

Service rating : website is ok
Product rating : I ordered busy lizzies but apparently there is a disease affecting them - there was no warning of this when I ordered them and they have all died. I am not impressed! Will be contacting customer support shortly.

Read more
Thank you for your e-mail.

This does sound like they may have been affected by Impatiens Downy Mildew. While all of our seed is free from this disease, and in Jersey we have not been affected, it is airborne-spread and over-winters in the soil, so it can spread very easily, and was especially prevalent last year

but the general advice from the RHS is to avoid planting any Impatiens in areas previously affected for at least a year after yours have been affected by the disease, as it can overwinter in the garden. There is not yet any commercially available cure for Impatiens Downy Mildew, so unfortunately the majority of varieties are not resistant.
If you would like to contact our customer services department on 01534 876 494, or at www.gardeningdirect.co.uk/contact-us, we would be happy to discuss this further.

Danny Rooney
Customer Services
Gardening Direct
17-Jun

Begonia Apricot Sparkle 100 Plants + 60 FREE

  • Customer also reviewed:
  • Geranium Parade 70 Plants + 35 FREE
  • Begonia Destiny 70 Plants + 35 FREE
  • etc.
Service
Product

Service rating : Delivery as promised. One part of order lacked usual quality.
Product rating : Really inconsistent in quality. A fair number failed to develop.

Read more
Thank you for your feedback.

I’m sorry to hear that you have not been successful with some of the plants you have received – without resorting to speculation; I couldn’t say for sure what the problem could be, unfortunately.

If you would like to contact our customer services department on 01534 876 494, or at www.gardeningdirect.co.uk/contact-us, we would be happy to discuss appropriate compensation.

Danny Rooney
Customer Services
Gardening Direct
17-Jun

Begonia Destiny Marie Curie Mix 50 + 20 FREE Plants

Service
Product

Service rating : The catalogue is good and the prices are fair but some products are unavailable
Product rating : Usually happy with my order but this time the plants have not all survived. They were treated in the same way as usual but are still very small and none have started to flower in the middle of June. We have had two or three weeks of good weather but they are not thriving well.

Read more
Thank you for your feedback If you would like to contact our customer services department on 01534 876 494, or at www.gardeningdirect.co.uk/contact-us, we would be happy to discuss this further.

Danny Rooney
Customer Services
Gardening Direct
17-Jun

Petunia Bolero 50 Plants +20 FREE

Service
Product

Service rating : Lovely plants free postage is a real bonus
Product rating : Really pleased with these plants growing really well

No Comment
17-Jun

Rudbeckia Toto Mix 12 XLarge Plants

Service
Product

Service rating : Good
Product rating : Good

No Comment
17-Jun

Antirrhinum Rainbow 50 plants +20 FREE

  • Customer also reviewed:
  • Lobelia Royal Blue 50 Plants + 20 FREE
Service
Product

Service rating : handled my order well with good delivery information.
Product rating : plants in very poor condition .potted on what were fit to do, and lost most of those too , seemed to be weak seedlings ,very disappointed.

Read more
Thank you for your feedback.

I am sorry to hear that these plants were not up to our usual standards. We do have strict quality control measures in place to ensure that all plants leave our nursery in the best possible condition, but unfortunately mistakes can occur, for which I apologise
If you would like to contact our customer services department on 01534 876 494, or at www.gardeningdirect.co.uk/contact-us, we would be happy to discuss appropriate compensation

Danny Rooney
Customer Services
Gardening Direct
17-Jun

12 Begonia Destiny Mega Plants

Service
Product

Service rating : Service was good plants arrived when needed
Product rating : The plants were not good very spindly. I have put them into garden but as yet they look very poor. The reason I ordered these plant was to make up for the ones I lost during the very cold spell we had in Scotland during March & April

Read more
As Above
17-Jun

Iberis Snowflake 24 XLarge Plants

  • Customer also reviewed:
  • Petunia Bolero 30 Plants + 15 FREE
  • Petunia Grand Prix (Trailing) 100 Plants +60 FREE
  • etc.
Service
Product

Plants not up to standard

Read more
As Above