Gardening Direct are a mail order and online retailer providing plants, bedding plants, shrubs and perennials to our customers. We love gardening for less and truly believe in offering our customers quality plants at affordable prices. We offer Free Delivery on all orders and have a 28 day guarantee so if you are unhappy with your order just contact us and we will be happy to offer you a replacement or a refund.
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excellent service from ordering to delivery
Delivery was as expected and after a very slow start the end results were much admired.
Easy to use website, order process quick, delivery information & delivery date good.
The customer service was very good.
ordered hanging baskets in summer and had to get cheque
from bank for proof that you had received it.. a bit of a
worry for the future
Delivery was very prompt after placing my order and the plants were well-packed.
Badly packed and transported -larger plants ruined. When I rang up to complain they sent me a spider plant as replacement - never even refunded money! The basket has been good but needed sorting to start with. Will not use this company again.
I have always found the service good and will continue to buy the ready planted products which have never disappointed.
Previous years have been successful. Delivery & service excellent. This year plants a disaster. See how the mood takes me next Spring whether I will use again.05-Oct-2015Service rating : Impressed with how quickly they got back.Product: Perhaps it was odd weather conditions that stunted their growth
the packaging crushes the plants somewhat
Virginia creepers where perfect but the order of primulas. Came and the plants had not traveled well they where out of the plug pots and a lot of them had broken leaves
I have been buying from GARDENING DIRECT for many many years and I have never been let down with the purchases.
Slow delivery, the plants I ordered were already in my local garden centres, at a more advanced stage in their growth.
The plants were of excellen qualit, one smaller than the other two but it has come on well.
arrived on time
Poor delivery long delay. Compensated with extra free plants All of same poor quality.
the company on a whole is good. i have no problems with with making a order .and have had several things from them over the years.
Service very good.
After several calls to Gardening Direct my original order could not be fulfilled, I explained I would be away on holiday during 2 dates in June and that the replacement Begonia Plants should NOT be delivered during these dates. They were delivered 2 days after I left home and spent over a week on the doorstep in a box ! You can guess what they looked like when I arrived home.
Mistakes are made, however once advised of them they are rectified quickly.
very slow to deliver...real time status would help but not available...only use them for items that I am prepared to wait 10+ days for
I received part of the order with no explanation as to why only part of my order was shipped. The other part of the order arrived a few days later and one of the plants was dead.
I found the way you handled complaint good.
I would like the apricot hanging baskets next year but not any substitutes.
always good service and free p/p