Gardening Direct Reviews

Consumer ratings of Gardening Direct

Feedback for www.gardeningdirect.co.uk has been compiled from 111154 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • Gardening Direct are a mail order and online retailer providing plants, bedding plants, shrubs and perennials to our customers. We love gardening for less and truly believe in offering our customers quality plants at affordable prices. We offer Free Delivery on all orders and have a 28 day guarantee so if you are unhappy with your order just contact us and we will be happy to offer you a replacement or a refund.

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Reviews

DateProductRatingCustomer ReviewReply from www.gardeningdirect.co.uk
1 Hour(s) ago

Primrose Sunarise 70 Plants

  • Customer also reviewed:
  • Pansy Colourburst (AUTUMN) 70 Plants
  • Pansy Firecracker 70 Plants Plants
  • etc.

Efficient service. Speedy delivery. Would prefer all plants to be delivered at the same time.

No Comment
2 Hour(s) ago

Hardy Petunia Autumn Leaves 170 Plants

  • Customer also reviewed:
  • Mystery Plant Offer
  • Primrose Rosebud 70 Plants

any problem has always been satisfactorily resolved with the 100% guarantee.

Read more


Thank you for taking the time to give us your feedback for Gardening Direct.

It is disappointing that your Mystery plants were not a suitable strain for where you are geographically. This is an interesting and valid point that we will take on board and put forward to our nursery.

We apologise for all the inconvenience this has caused you, we will use these details to improve our system, hopefully this will prevent issues such as this reoccurring.

Thank you again and have a lovely day.

Kind Regards
Sophie Watson
Customer Services
Jersey Choice Limited
Email: sophie@fpnl.net
Tel: +44 (0) 1534 871 113

3 Hour(s) ago

Perennial Mixed Collection 24 Large Tray Plants

Always very good!

No Comment
4 Hour(s) ago

Pansy Strawberry Rose 170 Plants

  • Customer also reviewed:
  • Pansy Cascadia Trailing (Autumn) 24 Large Plants
  • Pansy Oceana 170 Plants

Great service as always.

No Comment
12 Hour(s) ago

Pansy Cascadia Trailing (Autumn) 24 Large Plants

  • Customer also reviewed:
  • Pansy Colourburst (AUTUMN) 24 Large Plants

Very good service. Plants arrived in very good condition.

No Comment
13 Hour(s) ago

Hardy Petunia Autumn Leaves 170 Plants

  • Customer also reviewed:
  • Pansy Strawberry Rose 170 Plants
  • Pansy Purple & Orange 170 Plants
  • etc.

good

Read more


Thank you for taking the time to give us your feedback for Gardening Direct.

We are pleased that you feel not only our service as good but also our products.

This is lovely to know, and I hope that we can continue to provide you with this standard.

However I can see although your written review is good, you have selected a rating of bad.

If you wish to discuss this further, I would be interested in gaining some more detail and discussing your experience.

Please find my contact details below and hopefully I can do something to rectify the issue.

Kind Regards
Sophie Watson
Customer Services
Jersey Choice Limited
Email: sophie@fpnl.net
Tel: +44 (0) 1534 871 113

14 Hour(s) ago

Perennial Mixed Collection 24 Large Tray Plants

The company has been so helpful and replaced a faulty pump
without question and very quickly

No Comment
19 Hour(s) ago

Pansy Strawberry Rose 24 Large Plants

  • Customer also reviewed:
  • Deluxe Secateurs 1 Pair
  • Stock Autumn Fragrance 12 Mega Plants
  • etc.

You are a good firm to deal with.

No Comment
21 Hour(s) ago

Hardy Mums (Chrysanthemums) 24 Large Tray Plants

  • Customer also reviewed:
  • Lobelia Fan Scarlet 12 Large Round Plants

very good internet site very easy to do

No Comment
22 Hour(s) ago

Gaillardia Arizona Red 3 Plants 1 Litre

  • Customer also reviewed:
  • Gaillardia Goblin 3 Plants 1 Litre

You service is excellent and I have always had lovely plants

Read more


Thank you for taking the time to speak with me this morning.

At Gardening Direct it is our goal to ensure that our customers have healthy plants in lovely condition.

On this occasion you did not receive such products, and we apologise for the disappointment this caused you.

I have organsised the replacements as discussed over the telephone this morning. I hope they look beautiful and grow into lovely plants.

If anything of this nature happens again, please let me know and I will try my best to remedy any issues you may have.


Kind Regards
Sophie Watson
Customer Services
Jersey Choice Limited
Email: sophie@fpnl.net
Tel: +44 (0) 1534 871 113

23 Hour(s) ago

Aubretia Royal Mix 12 LARGE Round PLantS

  • Customer also reviewed:
  • Hardy Geraniums Vision 12 Large Round PLants
  • Over £50 Spend Offer Popular Perennials Mixed 6 Plants

See 2

Read more


Thank you for taking the time to give us your review for Gardening Direct.

It was lovely speaking with you this morning. We apologise for the lack of communication you have experienced.

I'm pleased that you feel this is unusual for ourselves, as we do our best to answer queries as promptly as possible. I hope you accept our apologies for this incidence.

We are also sorry for the condition of the Aubretias on arrival, this is disappointing to hear and I hope that the replacements look healthy and strong.

As discussed over the telephone this morning please find my direct contact details below.

Should you have any queries or need any further assistance please do not hesitate to contact myself.


Kind Regards
Sophie Watson
Customer Services
Jersey Choice Limited
Email: sophie@fpnl.net
Tel: +44 (0) 1534 871 113

23 Hour(s) ago

Verbascum Southern Charm 12 Large Round Plants

Prompt service

No Comment
24 Hour(s) ago

Mini Cyclamen Patio Collection 12 Large Round Plants

Great service, arrived in good time

No Comment
25 Hour(s) ago

Sweet William Fragrant Fever 24 Large Plants

  • Customer also reviewed:
  • Sweet William Vesuvio 24 Large Plants
  • Over £50 Spend Offer Wallflower Wizard 24 Plants
  • etc.

A fabulous comp[any to deal with.

No Comment
25 Hour(s) ago

Pansy Cascadia 680 Plants (1st Delivery Period)

  • Customer also reviewed:
  • Over £50 Spend Offer Popular Perennials Mixed 6 Plants

the service is excellent and so are the people who take your order over the phone, well done keep it up.

No Comment
26 Hour(s) ago

Lupin Gallery Dwarf 12 Large Round Plants

So far so good, I would have preferred that they inform you when the items are expected to be delivered rather than me as a customer having to email them to find out.

Read more
No Comment
28 Hour(s) ago

Coloured Grass Collection 12 Large Round Plants

As usual good quality plants and good delivery times

No Comment
29 Hour(s) ago

Gaillardia Arizona Red 3 Plants 1 Litre

Excellent service and well packed goods.

No Comment
39 Hour(s) ago

Busy Lizzie (Impatiens) Double Deluxe 100 Plants + 70 FREE

  • Customer also reviewed:
  • Busy Lizzie (Impatiens) Double Deluxe 170 Plants

Quick delivery and plants arrived in good condition without any losses.

Read more
thank you for your review for Gardening Direct. I have tried contacting you by phone and email so we can discuss your Busy Lizzie Double Deluxe plants further. When you get the chance please feel free to call us on 01534 871113 or email myself at emma@fpnl.net. We look forward to hearing from you.

Emma Carter

Gardening Direct

42 Hour(s) ago

Dianthus Gem (Autumn) 12 Mega Plants

  • Customer also reviewed:
  • Mystery Plant Offer
  • Pansy Strawberry Rose 12 Mega Plants

The 3 items ordered were all delivered in damaged condition. Some of the plaants were dead or dying and others had been broken or damage in transit. I was only able to replant about 50% of the plants. I have hade similar problems prviously. I wiil not be ordering again. Hugh Mulcock

Read more
Good Afternoon Mr Mulcock, thank you for your time today to discuss the damaged deliveries that you have been receiving. As discussed I can confirm replacements have been issued and will arrive with you soon. Please do call in or email to report any damages and we will be more than happy to help/replace, have a good afternoon,
regards,

Emma Carter

Gardening Direct

43 Hour(s) ago

Sweet William Vesuvio 24 Large Plants

Very good plants

No Comment
47 Hour(s) ago

Geranium Zonal Collection 6 x 12cm pots

Great company and service

No Comment
25-Sep

Pansy Can Can (Autumn) 12 Mega Plants

very good reliable company

Read more


Thank you for taking the time to give us your feedback for Gardening Direct.

We appreciate your kind words and your custom. I hope that we can keep up this level of service and carry on delivering strong and healthy plants to you.

Have a lovely Sunday,

Kind Regards,
Sophie Watson
Customer Service

24-Sep

Perennial Prism 24 Large Plants

Part of my one and only purchase from you, missed out the plant feed I had paid for

Read more


Thank you very much for taking the time to give us your review for Gardening Direct.

I have organised for a replacement Accelerata Plant Food to be issued as soon as possible. We apologise for the non arrival of this product and will get them to you as quickly as we can.

The description for this product is as follows,
'Getting a tray of these is like opening Pandoras Box - each plant has a different colour range and growth habit. Plus, they all have different flowering periods, with some blooming in Autumn and Winter, while other will keep you guessing until the Springtime!'

When your plants have shown you how they can grow, then is the time to spread some out or perhaps change their position. Remember, all these plants are perennial and can be moved to beautify other areas of the garden over several years.

As you have stated you are inexperienced, what I would advise, is to pot them on separately until you have an idea of what they may be.

Also if you are not sure further down the line, you can always email me some photographs,we can then help you identify them.

You will find my email below.

I hope that this was of some assistance, however please feel free to contact me directly if you so wish.

Kind Regards
Sophie Watson
Customer Services
Jersey Choice Limited
Email: sophie@fpnl.net
Tel: +44 (0) 1534 871 113

24-Sep

Lucky Dip Perennials 6 Plants x 1 Litre

Plants were well packaged and arrived on time.

Read more


Thank you very much for taking the time to give us your feedback for Gardening Direct.

Our packaging team do work hard to ensure that your plants arrive to you in fantastic condition. It is lovely to hear that they came to you as such.

I'm so glad that they were ready to go straight into your garden, I hope that they bloom for seasons to come.

Kind Regards,
Sophie Watson
Customer Service