Gardening Direct Reviews

Consumer ratings of Gardening Direct

Feedback for www.gardeningdirect.co.uk has been compiled from 109057 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • Gardening Direct are a mail order and online retailer providing plants, bedding plants, shrubs and perennials to our customers. We love gardening for less and truly believe in offering our customers quality plants at affordable prices. We offer Free Delivery on all orders and have a 28 day guarantee so if you are unhappy with your order just contact us and we will be happy to offer you a replacement or a refund.

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Reviews

DateProductRatingCustomer ReviewReply from www.gardeningdirect.co.uk
20 Hour(s) ago

Tomato Supremo Cherry Red 1 Plant 9cm pot

Gardening Direct delivered as promised and in first class condition

No Comment
23 Hour(s) ago

Carnivorous Plants Collection A

Customer-friendly, always helpful over enquiries.

No Comment
24 Hour(s) ago

Carnivorous Plants Collection A

The delivery is perfect. They make sure the plants arrive in good condition and are packed well. All the plants I have received have been in perfect condition.

Read more
Good Afternoon Mrs Smith, thank you for talking to me earlier to discuss your Carnivorous Plants Collection. I'm happy to hear that one plant is showing new growth, please do call in as agreed if the other two plants fail in their growing. Gardening Direct do value your continued custom, have a lovely afternoon and enjoy your gardening, regards,

Emma Carter

Gardening Direct

35 Hour(s) ago

Shady Border Collection 6 Large Round Plants

Satisfactory

Read more


Thank you for your review for Gardening Direct.

I have tried contacting you by phone, so we can discuss your Feefo Review further, however I could not reach you.

When you get the chance please feel free to call us on 01534 876494 or email myself at sophie@fpnl.net.

We look forward to hearing from you.



Kind Regards
Sophie Watson
Customer Services
Jersey Choice Limited

36 Hour(s) ago

Coreopsis Sunfire 24 Large Tray Plants

I personally would like Gardening Direct to sell a larger range of Hardy Perennials.
Year after year they sell the same range.
I do however occasionally still buy from this range.
I have to fill such a large Garden, and unfortunately have to buy the bulk of my plants elsewhere.
.

Read more
No Comment
36 Hour(s) ago

Lavender Munstead 1 Plant 9cm Pot

Goods were very well packed and arrived ok

Read more
Thank you very much Mrs Allsop for taking the time to speak with me this afternoon.

We apologise that your lavender gave up the ghost! However I hope that the replacement produces lots of healthy fragrant buds.

If you ever need assistance or experience any issues please do give us a call and we can sort them as quickly as possible.


Kind Regards,
Sophie Watson
Customer Services

43 Hour(s) ago

Coloured Grass Collection 24 Large Tray Plants

Never had anything less than excellent purchases. Healthy plants and well packed. Many thanks

No Comment
43 Hour(s) ago

Petunia Surfinia Classic (Trailing) 24 Large Plants

Always strong and healthy plugs

No Comment
45 Hour(s) ago

Jasmine (Jasminium Officianale) 1 Plant 9cm Pot

arrived in good time although couple of stems broke

Read more
Good Afternoon Mr Duff, I'd like to apologise for your Jasmine plant arriving with broken stems, this maybe the cause why the plant hasn't performed well. I can confirm I have issued a replacement which will be dispatched shortly, gardening Direct value your comments and custom, enjoy the sunshine, best wishes,

Emma Carter

Gardening Direct

46 Hour(s) ago

Sweet Pea Fragrant Mix 24 LARGE Plants

  • Customer also reviewed:
  • Echinacea Cheyenne Spirit 12 Large Round PLant

Awful experience. Plants arrived very late (weeks after promised date). Little or no info given as to why. Will not use again and would not advise others to do so.

Read more
thank you for your review for Gardening Direct. I have tried contacting you by phone and email so we can discuss the late dispatch on your Sweet Pea and Echinacea plants further. When you get the chance please feel free to call us on 01534 876494 or email myself at emma@fpnl.net. We look forward to hearing from you.

Emma Carter

Gardening Direct
46 Hour(s) ago

Salvia Sizzler 12 Mega Plants

The best!!

No Comment
47 Hour(s) ago

Begonia Superba 1 Pre Planted Container

  • Customer also reviewed:
  • Petunia Tumbelina Scented Trailing Mix 1 Pre-Planted Basket
  • Osteospermum Pinks 1 Pre Planted Container

These were a gift and the recipient has been very pleased with them.
Also prompt help on delivery was received and appreciated.

No Comment
47 Hour(s) ago

Portulaca Lazy DAYS Trailing Mix 1 Pre-Planted Hanging Basket

Plants died when repotted. Reported and having a replacement sent out soon.

Read more
I am sorry to hear that your Portulaca Lazy days plants died after re potting, I can see a replacement for a Pansy hanging basket has been issued and will be dispatched from mid September onwards, enjoy your evening, regards,

Emma Carter

Gardening Direct

23-Aug

Aquilegia Origami Mixed 12 Large Tray PLants

Postage and delivery excellent

No Comment
23-Aug

Jasmine (Jasminium Officianale) 3 Plants 9cm Pot

  • Customer also reviewed:
  • Deluxe Secateurs Half Price Offer 1 Pair

Arrived quickly

No Comment
23-Aug

Chilli Peppers Very Hot 6 Large Ready Plants

Good range of flowers/ plants.
Plenty of room for improvement with fruit & vegetables.

No Comment
23-Aug

Premium Geranium Collection 24 Jumbo Plants

My plants were delivered in good condition and within the stated time.

No Comment
22-Aug

Begonia Destiny 12 Mega Plants

Spot on

No Comment
22-Aug

Portulaca Lazy Days 2 Pre Planted Hanging Baskets

  • Customer also reviewed:
  • Mystery Plant Offer
  • Sweet Pea Sugar & Spice Trailing Mix 2 PRE pLANTED Hanging Baskets

very poor plants some of which never flowered

Read more


Thank you for your review for Gardening Direct.

I have tried contacting you by phone, so we can discuss your Feefo Review further, however I could not reach you.

When you get the chance please feel free to call us on 01534 876494 or email myself at sophie@fpnl.net.

We look forward to hearing from you.



Kind Regards
Sophie Watson
Customer Services
Jersey Choice Limited

22-Aug

Petunia Surfinia Classic Trailing Mix 2 Pre Planted Troughs

  • Customer also reviewed:
  • petunia Magica Mixed 12 Mega Plants
  • Hawaiian My Sweetheart Mix 2 Pre-Planted Troughs

Usually very good

Read more
I am sorry that you were disappointed with the Petunia trough that you received but it's fantastic to hear that more plants were dispatched for you. I'm happy that you were pleased with you other containers and plants and I do hope that they have all thrived, have a lovely evening, regards,

Emma Carter

Gardening Direct

22-Aug

Gazania Firecracker 70 Plants

Plants arrived on time and as promised.

Read more
thank you for your review for Gardening Direct. I have tried contacting you by phone and email so we can discuss your Gazania Firecracker plants further. When you get the chance please feel free to call us on 01534 876494 or email myself at emma@fpnl.net. We look forward to hearing from you.

Emma Carter

Gardening Direct

22-Aug

Begonia Apricot Sparkle 2 Pre-Planted Rattan Baskets

Usually an excellent company and service but on this occasion we had poor quality so I am going to say "good" to reflect the usual

Read more
Thank you very much Mr Pratt for giving me the details of your order.

It was lovely speaking to you and we apologise for the misshapen basket and for the unusual, unhealthy growth of the plants you received.

We are more than happy to issue you these Autumn replacement baskets. If you experience any difficulties, please do contact us and try our best to fix any problems.

Kind Regards,
Sophie Watson
Customer Services

22-Aug

Petunia Trillion Bells Celebration Trailing Mix 2 Hanging Baskets

Always good strong and healthy plug plants

Read more


Thank you very much for your positive feedback. We are very sorry to hear your Hanging Baskets were not as expected, if you have any issues at all you can always contact us on 01534 871 113. We hope your plants are giving you a beautiful display this year and look forward to hearing from you again soon.

Kind Regards

Courtney Wild

22-Aug

Busy Lizzie (Impatiens) New Guinea Divine 12 Mega Plants

Arrived ok, not a lot more to add.

No Comment
22-Aug

Busy Lizzie (Impatiens) Blue Symphony 12 Mega Plants

I would have said excellent but my order arrived very very late with no contact from you about it

Read more


Thank you very much for your review. I am very sorry to hear your plants did not arrive when expected however, we always advise to our customer to double check the dispatch periods of the products you are buying and order as early as possible so you can receive them at a more convenient time for you. I hope next year we will be a little more efficient for our customers when delivering. We look forward to hearing from you again soon.

Kind Regards

Courtney Wild