Gardening Direct Reviews

Consumer ratings of Gardening Direct

Feedback for www.gardeningdirect.co.uk has been compiled from 69982 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • Gardening Direct are a mail order and online retailer providing plants, bedding plants, shrubs and perennials to our customers. We love gardening for less and truly believe in offering our customers quality plants at affordable prices. We offer Free Delivery on all orders and have a 28 day guarantee so if you are unhappy with your order just contact us and we will be happy to offer you a replacement or a refund.

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Reviews

DateProductRatingCustomer ReviewReply from www.gardeningdirect.co.uk
7 Minute(s) ago

IMpatiens New Guinea Divine 50 Plants + 20 FREE

  • Customer also reviewed:
  • Begonia Sahara 100 Plants + 70 FREE
Service
Product

Service rating : Good as far as you and the plants are concerned however the package was squashed and damaged. I was going to let you know there and then but didn't and thankfully the majority of plants have survived their planting on.
Product: Majority of plants have taken well.

No Comment
10 Minute(s) ago

Begonia Amber Delight 50 Plants +20 FREE

  • Customer also reviewed:
  • Begonia Apricot Sparkle (Trailing) 50 Plants + 20 FREE
Service
Product

Service rating : Customer Service Good - but plants on arrival destroyed by method of delivery.
I understand that Begonias do not travel well but this year has been a disaster for me
Product: Plants were almost completely destroyed on delivery 10 plugs survived out of 70
Replacements were not much better 26 plugs out of 70
Totally unsatisfactory

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No Comment
21 Minute(s) ago

Begonia Apricot Sparkle (Trailing) 50 Plants + 20 FREE

Service
Product

Service rating : I have nothing but praise for the service I have received from Gardening Direct - on the rare occasions I have had cause to complain they have dealt with the matter quickly, efficiently and with no hesitation. They are an excellent company.
Product: So far all 70 of the plants are potted on and appear to be doing well - I hope they will all thrive and produce masses of colour in the summer.

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No Comment
26 Minute(s) ago

Begonia Amber Delight 50 Plants +20 FREE

Service
Product

Service rating : Very good and quick service,damaged plants are replaced promptly with no quibble.
Product: Good healthy plants but packaging nearly always damaged even though only slightly.I had to re-pot mine immediately they arrived as some had left their pots,luckily they all survived.

No Comment
36 Minute(s) ago

Begonia Amber Delight 50 Plants +20 FREE

  • Customer also reviewed:
  • Petunia Bolero 30 Plants + 15 FREE
Service
Product

Service rating : When I complained Ben Davidson was extremely helpful. The plants themelves we re not as I expected for med. plugs they were rather small. The beonias were in a very poor state. I have since spoken to Scott about this. Gill Lawledge
Product: looked as though they had bolted!!!!!!!!!!!!!!!!!!

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No Comment
43 Minute(s) ago

IMpatiens New Guinea Divine 50 Plants + 20 FREE

Service
Product
Latest
Service
Product

Service rating : order arrived out of the blue an email to say the order had been despatched would have been preferable
Product: order well packed and of the 140 plants received 139 are still fine and healthy 3and a 1/2 weeks later

20-Apr-2014
service usually top class

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No Comment
45 Minute(s) ago

Begonia Apricot Sparkle (Trailing) 50 Plants + 20 FREE

Service
Product

Service rating : Easy ordering good web site
Product: Second delivery damaged but replaced with no problem

No Comment
58 Minute(s) ago

Wildflower Au Naturelle 50 Plants +20 FREE

Service
Product

Service rating : I have yet to receive most of my order which was supposed to arrive late March/ early April
Product: Very spindly

No Comment
59 Minute(s) ago

Begonia Apricot Sparkle (Trailing) 50 Plants + 20 FREE

Service
Product

Service rating : Excellent prices and customer service. Sometimes let down by inadequate packaging
Product: Good plugs but arrived very dishevelled due to inadequate packaging. About a quarter damaged beyond recovery. Replaced immediately after notifying customer services

No Comment
1 Hour(s) ago

Begonia Apricot Sparkle (Trailing) 50 Plants + 20 FREE

Service
Product
Latest
Service
Product

Service rating : Plants arrived well packed.
Product: Plugs smaller than expected.

20-Apr-2014
Service rating : Good service and have used Gardening Direct for many years
Product: Disappointed with size of plugs this time.

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No Comment
1 Hour(s) ago

Geranium Tutti Frutti 100 Plants + 70 FREE

  • Customer also reviewed:
  • Begonia Destiny 100 Plants + 70 FREE
  • Pansy Grande Fragrance 100 Plants + 70 FREE
Service
Product

There was a problem with one of the items and GD sent me a replacement immediately. this is excellent service

No Comment
1 Hour(s) ago

Begonia Amber Delight 50 Plants +20 FREE

Service
Product

Service rating : Very efficient service
Product: Plants arrived somewhat battered, and very dry, with leaves fallen off, but are slowly making new growth. I have not experienced this before from Gardening Direct so wonder if Royal Mail is responsible.

No Comment
1 Hour(s) ago

Impatiens Double Deluxe 50 Plants +20 FREE

Service
Product

Service rating : placed the order and would like to have been informed as to approx. when I would expect them
Product: All suvived well done

No Comment
2 Hour(s) ago

Begonia Sahara 100 Plants + 70 FREE

  • Customer also reviewed:
  • Begonia Super Landscaping Mix 50 Plants + 20 FREE
  • Nicotiana Essence 50 Plants +20 FREE
Service
Product

Please take me off your mailing list

No Comment
2 Hour(s) ago

Begonia Apricot Sparkle (Trailing) 50 Plants + 20 FREE

Service
Product

Service rating : have used gardening direct for a decade and also tried others but the others dont get anywhere near so good
Product: good strong healthy plants also very well packed

No Comment
4 Hour(s) ago

Busy Lizzie (Impatiens) New Guinea Divine 100 Plants + 70 FREE

Service
Product

Service rating : When delivered I think the carriers had been throwing the package about as at least 30 plants were lost as had been flattened and stems split never had problems before luckily enough saved to provide me with enough plants
Product: The plants saved are growing well

No Comment
7 Hour(s) ago

Marigold Melody 50 Plants +20 FREE

  • Customer also reviewed:
  • Impatiens Jigsaw 50 Plants +20 FREE
Service
Product

Service rating : Great as usual.
Product: Delivered on time but in a battered condition consistent with the box having been tossed about in transit .. Some plugs completely out of their slot.
But plants are growing well !

No Comment
14 Hour(s) ago

IMpatiens New Guinea Divine 50 Plants + 20 FREE

  • Customer also reviewed:
  • Begonia Sahara 50 Plants+20 FREE
  • Marigold African Vanilla 24 Large Plants
Service
Product

I find the majority of the plants excellent, but my recet delivery of Begonia Destiny were a little damaged. All other plants were fine.

No Comment
15 Hour(s) ago

Lavatera Collection 3 Plants 3 litre

  • Customer also reviewed:
  • Senetti 6 XLarge Plants
  • Lupin Gallery Dwarf 12 XLarge Plants
Service
Product

Service rating : Very reliable company, good description of plants you are ordering
Product: Good large plants

No Comment
22 Hour(s) ago

Climbing Rose Etoile de Hollande 1 Plant 3 Litre

  • Customer also reviewed:
  • customer service accelerata
Service
Product

Service rating : Good
Product: Unfortunately, one rose is doing poorly with minimal growth while the other is fine

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Thank you for your feedback. We would be happy to assist you with any issues or problems you may have. Please feel free to call us 01534 876494 and ask for the FEEFO Customer Services team or email customer.services@fpnl.net. We look forward to hearing from you.

Customer Services

Gardening Direct
33 Hour(s) ago

Petunia Grand Prix (Semi Trailing) 100 Plants + 70 FREE

Service
Product

Service rating : exellent best company around
Product: great service plants arrived prompt good condition

No Comment
36 Hour(s) ago

Salvia Desert Fire 50 Plants +20 FREE

  • Customer also reviewed:
  • Begonia Sahara 50 Plants+20 FREE
  • Marigold African Sun 24 Large Plants
Service
Product

Service rating : but not as good as previous years
Product: good plants growing on very well

No Comment
36 Hour(s) ago

Begonia Champagne 6 Tubers

  • Customer also reviewed:
  • customer service accelerata
Service
Product

Service rating : See below
Product: Three of the tubers are just beginning to grow the other three show no signs of sprouting and should be replaced. This should not happen to expensive plants.

Read more
Thank you for your feedback. We would be happy to assist you with any issues or problems you may have. Please feel free to call us 01534 876494 and ask for the FEEFO Customer Services team or email customer.services@fpnl.net. We look forward to hearing from you.

Customer Services

Gardening Direct
39 Hour(s) ago

Petunia Bolero 30 Plants + 15 FREE

Service
Product

Service rating : service
Product: Pleased to say plant arrived in good condition

No Comment
39 Hour(s) ago

Penstemon Magical Mix 12 XLarge Plants

Service
Product

Service rating : Easy to use,
Product: arrived in good condition, excellent value.

No Comment