Gardening Direct Reviews

Consumer ratings of Gardening Direct

Feedback for www.gardeningdirect.co.uk has been compiled from 77728 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • Gardening Direct are a mail order and online retailer providing plants, bedding plants, shrubs and perennials to our customers. We love gardening for less and truly believe in offering our customers quality plants at affordable prices. We offer Free Delivery on all orders and have a 28 day guarantee so if you are unhappy with your order just contact us and we will be happy to offer you a replacement or a refund.

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Reviews

DateProductRatingCustomer ReviewReply from www.gardeningdirect.co.uk
3 Hour(s) ago

8 Hanging Gardens with Watering Tubes

Service
Product

Service rating : As always, highly efficient service
Product: Good quality items.

No Comment
20-Jan

7 Paperwhite Daffodils in a Rustic Basket

Service
Product

Service rating : Easy to use website, nice to know p & p inc.
Product: All bulbs bloomed, lovely flowers.

Read more
Good Afternoon Mrs Lewis, it was lovely to receive your review for 7 Paperwhite Daffodils in a Rustic Basket. It's great to hear that our website is easy to use and I'm so pleased that all bulbs bloomed producing lovely flowers. Have a great day and I will look forward to hearing from you again, best wishes,

Emma Carter

Gardening Direct

19-Jan

Begonia Destiny 24 Large Plants

Service
Product

Delivery fine and plants ngood condition.

Read more
thank you for your review for Begonia Destiny 24 Large Plants for Gardening Direct. I am so pleased to hear that our service and product are both of a good standard. I do hope your Begonias produced lots of colourful blooms for you to admire, happy gardening, enjoy the rest of your day, kind regards,

Emma Carter

Gardening Direct

17-Jan

Azalea Plant

Service
Product

Service rating : I am most impressed with this company. I have ordered my plant plugs from them over the years and this is the second year I have sent floral gifts to friends at Christmas.
Product: From the feedback from the people I have send these Azalea Plants to, they are very impressed with the plants and very happy with them as they are in full bloom.

Read more
It was really nice to receive your review for the Azalea Plant for Gardening Direct. Thank you so much for your kinds words that you left in your review, we really do appreciate it. I am delighted that the Azalea's were well received and made a good impression. We do value your custom and I will look forward to our next review meeting, best wishes,

Emma Carter

Gardening Direct

17-Jan

20 Mixed Christmas Carnations with White Ceramic Vase

  • Customer also reviewed:
  • Shrub Offer Choisya Ternata White Dazzler 1 Plant 9cm
Service
Product

Service rating : greater proximity to delivery date
Product: One delivery to Heather Breeze had carnation heads cut off, replacements also had some heads cut off. This could be due the delivery man throwing the box over the back fence and hitting a wall. As seen by a neighbour.

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Good Afternoon Mr Mclauchlan, thank you for taking the time to review 20 Mixed Christmas Carnations with White Ceramic Vase for Gardening Direct. I am pleased to hear that you rate our product excellent but upsetting to hear about the delivery. Please do call and report any delivery issues you may have, have a nice day and thank you for your custom, regards,

Emma Carter

Gardening Direct

15-Jan

20 Mixed Carnations with Diary plus Vase and Teddy Bear

  • Customer also reviewed:
  • FREE Letts 2015 Diary Offer
Service
Product

Service rating : I have just made contact with recipients of this Xmas gift. There was a problem with e-mail providers so I used 'old fashioned' telephone communication and found my family were delighted with this gift particularly the recipient of the bear!! who is her constant companion. Usual good service from Gardening Direct. Thank you.
Product: See above for comments. The flowers were of your Jersey growers' usual excellent quality.

Read more
Good Afternoon Mrs Hazelby, I am delighted to hear that our service was of our usual good standard and that your family were delighted with the carnations. Our carnations do last and are great value for money, we do value your continued loyal custom, regards,

Emma Carter

Gardening Direct

14-Jan

7 Scented Indoor Hyacinth in a Rustic Basket

Service
Product

My niece was delighted with her surprise gift and she has phoned since to say how lovely the bulbs are

Read more
thank you for your review for 7 Scented Indoor Hyacinth in a Rustic Basket for Gardening Direct. It's great to hear that our service and product are both excellent and I'm delighted that your Niece received lovely bulbs. I do hope they continue to be healthy and produce a lovely scent, have a good day,
kind regards,

Emma Carter

Gardening Direct

12-Jan

Begonia Sahara 100 Plants + 70 FREE

Service
Product

I am being swamped with youre mail offeers Please stop NOW Am considering stopping Placing any further orders.

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thank you for taking the time to review Begonia Sahara 100 Plants + 70 Free for gardening Direct. I am pleased to hear that you are happy with the Begonias, but it's upsetting to hear that you are being swamped with emails. I can confirm I have opted you out of receiving emails but it could take up to ten days to take effect, apologies for the inconvenience caused, best wishes,

Emma Carter

Gardening Direct.

12-Jan

4lbs Jersey Royals plus 9cm pot of Jersey Grown Mint & Jersey Butter

Service
Product

Service rating : In this instance the service was very bad especially as these were required for Xmas. I rang G.Direct at least twice and did get a promise of some sort of compensation and mymoney back. In tjheir favourt I did receive refund but did not make up for dissapointment. Am still waiting for compensation.
Product: This order was placed in November for delivery for Xmas. I did not receive this item and Gardening Direct knew it had not been delivered. It was however delivered after xmas but I did not accept because the box was damaged and could see quite clearly that the contents were not intact.

Read more
Good Morning Mrs Cooksey, thank you for your review for 4lbs Jersey Royals plus 9cm pot of Jersey Grown Mint & Jersey Butter for Gardening Direct. As discussed in my email to you I can confirm I have issued you with a voucher which will arrive with you shortly, I do hope we can win back your custom, have a lovely day,
kind regards

Emma Carter

Gardening Direct

11-Jan

Shrub Offer Choisya Ternata White Dazzler 1 Plant 9cm

Service
Product

Service rating : I have been using Gardening Direct for a few years and have not found any problems
Product: Nice surprise when this came as I wasn't expecting it.

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Good Morning Mr Young, It was really nice to receive your review for the Shrub Offer Choisya Ternata White Dazzler 1 Plant 9cm for Gardening Direct. I'm delighted to hear that you rate our service good and have had no problems. I'm happy that you received a surprise when the shrub was delivered as you weren't expecting it! May your Choisya Ternata White Dazzler grow into a wonderful and healthy shrub, happy gardening, regards,

Emma Carter

Gardening

11-Jan

7 Scented Indoor Hyacinth in a Rustic Basket

Service
Product

Service rating : Web site easy to use and plant arrived in time for Christmas as promised.
Product: bulbs were pushed in anyhow. soil everywhere and some leaves damaged.

Read more
thank you for your review for Gardening Direct. I have tried contacting you by phone and email so we can discuss the 7 Scented Indoor Hyacinth in a Rustic Basket further. When you get the chance please feel free to call us on 01534 876494 or email myself at emma@fpnl.net. We look forward to hearing from you.

Emma Carter

Gardening Direct

11-Jan

2 Christmas Mix Winter Containers

  • Customer also reviewed:
  • FREE Letts 2015 Diary Offer
Service
Product

Service rating : never disappointed
Product: still blooming excellent

Read more
Good Afternoon Mr Howard, thank you for taking the time to review 2 Christmas Mix Winter Containers for Gardening Direct. I am so glad to hear that our service to you is always excellent and that your containers are still blooming well, brilliant! have a great and I will look forward to our next review meeting, kind regards,

Emma Carter

Gardening Direct

10-Jan

10 Mixed Christmas Carnations

Service
Product

Service rating : My order was processed efficiently
Product: I understood that the order would be delivered during Christmas week but it arrived on 19 December and by Christmas Day (less than a week) half of the carnations were very droopy. I had hoped that they would last at least 2 weeks and am disappointed as both my orders were gifts.

Read more
thank you for your review for 10 Mixed Christmas Carnations for Gardening Direct. It was nice talking to you earlier, as discussed I have issued a voucher which will be with you shortly, enjoy the rest of your day, kind regards,

Emma Carter

Gardening Direct

10-Jan

10 Mixed Christmas Carnations

Service
Product

Service rating : The order was dealt with efficiently.
Product: When I placed the order I was informed that delivery would be during Christmas week. However it was delivered too early on 19 December and by Christmas Day (less than a week) half of the flowers were very droopy. I am disappointed as I thought they should last at least 2 weeks.

Read more
thank you for taking the time to review 10 Mixed Christmas Carnations for Gardening Direct. It was lovely talking to you earlier, as discussed I can confirm I have issued a voucher which will arrive with you shortly, we do value your continued loyal customer, best wishes,

Emma Carter

Gardening Direct

10-Jan

15 Red Christmas Carnations with Gold Foliage

  • Customer also reviewed:
  • FREE Letts 2015 Diary Offer
Service
Product

Excellent service

Read more
thank you for your review for 15 Red Christmas Carnations with Gold Foliage for Gardening Direct. It's lovely to hear that both our service and product are of an excellent standard. Our carnations are great value for money as they do last!
Thank you for your continued loyal custom, best wishes,

Emma Carter

Gardening Direct

10-Jan

20 Red Christmas Carnations with Gold Foliage and White Ceramic Vase

  • Customer also reviewed:
  • 7 Scented Indoor Hyacinth in a Rustic Basket
Service
Product

Gift flowers and bulb planter delivered satisfactorily

Read more
Good Afternoon Mr Parsons, thank you for your review for 20 Red Christmas Carnations with Gold Foliage for Gardening Direct. It's great to hear that our service and product are both excellent and delivery was satisfactory. We do value our customers loyalty and look forward to hearing from you again, kind regards,

Emma Carter

Gardening Direct

10-Jan

10 Mixed Christmas Carnations

  • Customer also reviewed:
  • FREE Letts 2015 Diary Offer
Service
Product

Service rating : always good service & excellent quality
Product: all the people that received them were highly delighted

Read more
Good Afternoon Mr Lloyd, thank you for your review for 10 Mixed Christmas Carnations for Gardening Direct. I am so delighted to hear that our service and product are of an excellent standard, also I'm happy that the people that received the carnations were highly delighted with them, have a great day, happy gardening,

best wishes,

Emma Carter

Gardening Direct

10-Jan

10 Mixed Christmas Carnations

Service
Product

Service rating : Good customer service
Product: Quality of flowers was poor 1 flower broken and 1 drooping on arrival another 3 drooping within 3 days, disappointed as sent as a present. But on the plus side Gardening Direct's response to the complaint was very good, they sent out a replacement and the flowers were very good.

Read more
thank you for your review for 10 Mixed Christmas Carnations for Gardening Direct. I'm delighted to hear that our customer service was of an excellent standard but upsetting to hear about the poor quality carnations. I am happy to see that one of my colleagues issued a replacement which was of good quality. We do value your comments and we are always here to listen and advise, enjoy your day, regards,

Emma Carter

Gardening Direct

10-Jan

Gift Fresh Jersey Royals 4lbs

Service
Product

Service rating : Very good service from your staff when I had a query
Product: As these potatoes were sent to friends as a present I cannot comment on their quality or taste.

Read more
it was lovely to receive your review for Gift Fresh Jersey Royals 4lbs for Gardening Direct. I'm so pleased to hear that our staff here at Gardening Direct provide our customers with an excellent service when information is needed. I do hope your friend enjoyed the Jersey Royals, thank you for your valued and continued customer, best wishes,

Emma Carter

Gardening Direct

10-Jan

4lbs Jersey Royals plus 9cm pot of Jersey Grown Mint & Jersey Butter

Service
Product

Service rating : the service as always is excellent
Product: the Jersey Royals were beautiful just in time for Christmas everyone enjoyed them it was a nice change

Read more
Good Afternoon Mrs Lunn, It was so nice to receive your review for 4lbs Jersey Royals plus 9cm pot of Jersey Grown Mint & Jersey Butter for Gardening Direct. I'm really pleased to hear that our service is always excellent and that the Jersey Royals were enjoyed by everyone for Christmas. Have a lovely day and we look forward to hearing from you again, kind regards,

Emma Carter

Gardening Direct

09-Jan-2015

7 Scented Indoor Hyacinth in a Rustic Basket

Service
Product

Service rating : Excellent service from the staff as I ordered on the telephone.
Product: Hyacinths appreciated by the recipients. Thank you.

Read more
thank you for taking the time to review 7 Scented Indoor Hyacinth in a Rustic Basket for Gardening Direct. It's brilliant to hear that our staff provide an excellent service when ordering and that the Hyacinth was appreciated by the recipients, I do hope the Hyacinth's remain healthy and produce a lovely scent, we do value your comments and custom, regards,

Emma Carter

Gardening Direct
09-Jan-2015

The Big Cheese Making Kit

Service
Product

Service rating : Service was good, no issues.
Product: Product made a good christmas present

No Comment
09-Jan-2015

7 Scented Indoor Hyacinth in a Rustic Basket

  • Customer also reviewed:
  • FREE Letts 2015 Diary Offer
Service
Product

Service rating : I have, in the main, been very pleased, just bedding plants in the past have been damaged in the post.
Product: The hyacinths were big and beautiful. The two other recipients were very impressed and quickly rang to tell me about the flowers.

Read more
Good Afternoon Mrs Dakin, It was lovely to receive your review for 7 Scented Indoor Hyacinth in a Rustic Basket for Gardening Direct. I'm delighted to hear that our service was good and you and two other recipients were very impressed with the hyacinths. I do hope they continue to be healthy and produce a lovely scent. Thank you for your loyal custom, have a great weekend best wishes,

Emma Carter

Gardening Direct

09-Jan-2015

20 Red Christmas Carnations with Gold Foliage

Service
Product

Service rating : Flowers arrived in good time but quality of product poor
Product: the larger carnation had very weak stems and started bending over from day one and the smaller flowers did not open

Read more
thank you for taking the time to review 20 Red Christmas Carnations with Gold Foliage for Gardening Direct. I'm delighted that the carnations arrived on time, but it's upsetting to hear that they were of poor quality. I can happily confirm I have issued a replacement of mixed coloured carnations and a voucher which will arrive with you shortly, enjoy your day and thank you for your custom, best wishes,

Emma Carter

Gardening Direct

09-Jan-2015

20 Mixed Christmas Carnations

Service
Product

Service rating : very good service in all my dealings with them.
Product: the carnations were very well received for the last two years.

Read more
Good Morning Mr Crabb, thank you for taking the time to review 20 Mixed Christmas Carnations for Gardening Direct. I am delighted to hear that our service to you has always been very good and glad to hear that the mixed carnations have been well received and of excellent quality. We do value our customers comments and loyalty and we look forward to hearing from you again, best wishes,

Emma Carter

Gardening Direct