Anonymous Customer wrote on 06-Jun-2012
i liked the products in that they have a nice appeal to them although i thought that the postage was a bit high and it took a week to reach me.
Gardenature wrote on 07-Jun-2012
Courier service to Northern Highlands does cost a little more and is a 2 - 3 day service as stipulated at the checkout page. Item was dispatched same day as order placed (Weds) and received on the following Weds which because of the Jubilee 4 day holiday, was in fact the 3rd working day.
We were very sorry to learn that the box was damaged in transit, we contacted the customer straight away and offered to replace the item but the item has now been repaired.
All gardenature products are packed to withstand courier handling, but in the unfortunate event that a product should ever be recieved damaged it is our policy to collect and replace straight away.
Thank you so much for your valid feedback and we hope that you are satisfied with our service and follow up to your concerns.