Garden Trading Reviews

Consumer ratings of Garden Trading

Feedback for www.gardentrading.co.uk has been compiled from 3973 Customer Reviews

  • Feefo member since
  • 18/01/2013
  • At Garden Trading our focus is to design and produce everyday, functional accessories and lighting for the home and garden, without having to compromise of style. We are passionate about making products that will stand the test of time, and earn you plenty of compliments from your friends too!

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.gardentrading.co.uk
20 Hour(s) ago

UK Mainland Standard

  • Customer also reviewed:
  • Aldsworth Pot Ladder
Service
Product

Service rating : First transaction, all went well
Product: got good information from the delivery company - i wasn't in on the day of delivery, but found it really was to leave instructions on where to leave the package and these were followed to the letter! very impressed.

No Comment
38 Hour(s) ago

UK Mainland Standard

  • Customer also reviewed:
  • Southwark Wall Light in Charcoal
  • Small Hungarian Settle Bench in Greengage
Service
Product

My purchase arrived slightly damaged due to transit problems, but the Customer Service team resolved the matter professionally and quickly.

No Comment
24-May

UK Mainland Standard

  • Customer also reviewed:
  • Farringdon Wirework Magazine Rack in Charcoal
Service
Product

Item came quickly as was as described

No Comment
24-May

UK Mainland Standard

  • Customer also reviewed:
  • Small Shallow Vence Planter
Service
Product

Service rating : Web site was easy to use and had more choice of products that others did not have
Product: Delivery was straightforward and quick

No Comment
24-May

Europe Zone4

  • Customer also reviewed:
  • Small Shallow Vence Planter
  • Set of Two Tapered Vence Planters
  • etc.
Service
Product

Service rating : Website easy to use. Very nice range of products, I will definitely be back.
Product: Quick and efficient delivery to my address in Malta for a very reasonable rate. I am Very impressed with your service.

No Comment
23-May

UK Mainland Standard

  • Customer also reviewed:
  • Paris Pendant Light
Service
Product

Good

No Comment
23-May

UK Mainland Standard

  • Customer also reviewed:
  • Glass Bottle - Tap Water
  • Washing Up Tidy in Chalk
  • etc.
Service
Product

Company good and delivered on time. Great
products.

No Comment
23-May

UK Mainland Standard

  • Customer also reviewed:
  • Bistro Set -Table and 2 Chairs in Clay
Service
Product

Service rating : Service was fantastic quick delivery and customer service was very helpful with my query thoroughly recommend
Product: Very good quality will buy again

No Comment
23-May

UK Mainland Standard

  • Customer also reviewed:
  • Perfectly Drinkable Tap Water Bottle in Charcoal
Service
Product

Lovely products and reasonable too

No Comment
23-May

UK Mainland Standard

  • Customer also reviewed:
  • Bistro Set Table & 4 Chairs in Dorset Blue
  • Bistro Seat Pad in Clay Stripe
Service
Product

Service from customer services and the delivery company, DPD was terrible. I wouldn't recommend

No Comment
22-May

UK Mainland Standard

  • Customer also reviewed:
  • Small Star Doormat
  • Miners Lantern in Dorset Blue
Service
Product

Service rating : good and prompt service
Product: Really pleased with my products nice quality

No Comment
22-May

UK Mainland Standard

  • Customer also reviewed:
  • Hambledon Raw Oak Shelf Ladder
Service
Product

Service rating : Easy ordering system, no problems at all
Product: Our shelf ladder arrived on time and a very friendly delivery guy helped bring it into the house and remove from its packaging as my husband was incapacitated at the time,having just undergone surgery.

No Comment
22-May

UK Mainland Standard

  • Customer also reviewed:
  • Tall Clockhouse Stool in Charcoal
Service
Product

Service rating : The web site is extremely easy to use. My goods were well packaged and delivered within a few days.
Product: The products I bought were exactly as I expected. I'd definitely recommend Garden Trading to others.

No Comment
22-May

UK Mainland Standard

  • Customer also reviewed:
  • Large Chedworth Shoe Locker
Service
Product

Service rating : Quick response company
Product: Delivered when it was meant to be delivered

No Comment
21-May

UK Mainland Standard

  • Customer also reviewed:
  • Aldsworth Pot Ladder
  • Small Barrington Flared Plant Support in Raw Metal
Service
Product

Web site is really easy to use.

No Comment
21-May

UK Mainland Standard

  • Customer also reviewed:
  • Extra Large Pet Bin - Clay
Service
Product

Service rating : Ive purchased goods from Garden Trading before and been very pleased with their products and service.But my recent purchase was badly damaged,yet no sign of damage on the packaging.Was it therefore sent out knowing of the fault?! It seems likely! I find it difficult to rate the company based on this recent experience.
Product: Previous products that Ive purchased have been good.My latest purchase, not the case.

Read more
No Comment
20-May

Europe Zone4

  • Customer also reviewed:
  • Pimlico Floor Lamp in Glass
  • St Ives Eye Down Light
Service
Product

Service rating : The order done at friday, already arrived next thursday! I was so glad. The parcel and contains were in a good state
Product: But unfortunatly rather expensive

No Comment
20-May

Saturday Delivery

  • Customer also reviewed:
  • Small Heart Doormat
Service
Product

Arrived on time, picture was a good representation of product

No Comment
19-May

United States

  • Customer also reviewed:
  • Pedal Bin - Galvanised
  • Orange and Cinnamon Tealight Candles - Pack of 9
  • etc.
Service
Product

There was broken glass in the package. It was not packaged well at all. One of the water bottles shattered. the top of the garbage container was dented. It arrived promptly - just not in good shape.

Read more
Many thanks for your feedback.

We aim to consistently provide a high level of service and quality at all times and I can only apologise that on this occasion we have not delivered.

I am very sorry to hear that some of the items ordered have arrived damaged. If you have not already contacted our Customer Support Team, please do feel free to email customerservices@gardentrading.co.uk and we will be more than happy to arrange for these items to be collected and replaced for you.

Please accept my full apologies for any inconvenience caused.

Kind Regards

Garden Trading
19-May

UK Mainland Standard

  • Customer also reviewed:
  • Square Storage Jar with Charcoal Lid - 20cm
Service
Product

Service rating : Nice website and fast delivery
Product: Some of the lids had blemishes on where they had been fired and the glaze had not covered properly

No Comment
19-May

UK Mainland Standard

  • Customer also reviewed:
  • Small Star Doormat
Service
Product

ALWAYS EXCELLENT SERVICE

No Comment
19-May

UK Mainland Standard

  • Customer also reviewed:
  • St Ives Mast Light - Galvanised
  • Tap Hose Hanger - Thyme
  • etc.
Service
Product

All good

No Comment
18-May

UK Mainland Standard

  • Customer also reviewed:
  • Large Pet Bin in Clay
  • Wall Fishing Light in Clay
Service
Product

Service rating : Ordered items over a week ago and heard nothing. Emailed to enquire as to where the items are and told they cannot locate my order even though I had a confirmation email after ordering.
Product: not arrived yet

Read more
Many thanks for your feedback.

We aim to consistently provide a high level of service and quality ad I can only apologise that on this occasion we have not delivered.

As discussed earlier today, there appears to have been a technical issue with our system which prevented your order from being processed correctly. I can however confirm that this has now been rectified, and as promised your goods have been dispatched today for delivery to you tomorrow.

Please accept my full apologies for the delay with your order, and for the inconvenience caused.

Kind Regards

Garden Trading
18-May

UK Mainland Standard

  • Customer also reviewed:
  • Replacement Belfast Lamp Glass
Service
Product

Service rating : Ordered via website, easy to use interface, liked being able to pay via PayPal.
Product: Tracking, communication and delivery all worked well.

No Comment
18-May

UK Mainland Standard

  • Customer also reviewed:
  • Buzz Off Wasp Catcher in Glass
Service
Product

Service rating : Prompt service items well packaged
Product: Very good

No Comment