Garden Trading Reviews

Consumer ratings of Garden Trading

Feedback for www.gardentrading.co.uk has been compiled from 4532 Customer Reviews

  • Feefo member since
  • 18/01/2013
  • At Garden Trading our focus is to design and produce everyday, functional accessories and lighting for the home and garden, without having to compromise of style. We are passionate about making products that will stand the test of time, and earn you plenty of compliments from your friends too!

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.gardentrading.co.uk
19 Hour(s) ago

Clockhouse Stool in Greengage

Service
Product

Service rating : Very well packaged. Delivered in the time scale.
Product: Lovely stool for use in conservatory. Curved seat is comfortable to sit on

No Comment
20 Hour(s) ago

Pendant Fishing Light - Clay

Service
Product

Service rating : Website easy to use, kept informed of delivery process and product arrived in good condition.
Product: Love the light and it looks brilliant in our Utility Room!

No Comment
42 Hour(s) ago

Workshop Dustpan - Small - Charcoal

  • Customer also reviewed:
  • Hearth Brush
Service
Product

Service rating : A very good service.
Product: Great size and traditional stype. Now you've improver the photos it is far easier to see what you are purchasing.

No Comment
14-Jan

Small Vence Planter

  • Customer also reviewed:
  • Oak Coat Hook Rail with 3 Hooks
  • Spoon Rest in Beech
  • etc.
Service
Product

Service rating : Everything delivered on time and well packaged.
Product: Bought to match window box, good quality and nice modern rustic look

No Comment
14-Jan

Barrington Honeysuckle Trellis in Raw Metal

  • Customer also reviewed:
  • Tool Hook Rail in Greengage
Service
Product

Could not use my discount code on line so had to phone customer services . Lady was not very helpful suggesting I ordered goods without discount then she would refund the 20 per cent! I said no not happy to do that she then found the discount button and was able to proceed quite reluctantly

No Comment
14-Jan

Ironing Board in Beech

  • Customer also reviewed:
  • Ironing Board Cover
Service
Product

Service rating : DPD- delivery service is not my favourite; in the end I made sure I was in and they did come exactly as said.
Product: Have wanted one for years, and it's great. It's heavier than I imagined but that's ok as long as you don't need to keep moving it around.

No Comment
13-Jan

Vintage Draining Rack

  • Customer also reviewed:
  • Workshop Dustpan - Small - Charcoal
  • Arlington Wirework Dome
  • etc.
Service
Product

Service rating : very pleased with all items ordered but I liked the sale price of them....... not sure if I would have purchased at full price.
Product: as above

No Comment
13-Jan

Coffee Run - Charcoal

  • Customer also reviewed:
  • Bread Bin in Pebble
Service
Product

Service rating : fantastic service - delivery very quick
Product: very useful product - lovely colour

No Comment
12-Jan

Bread Bin in Charcoal

  • Customer also reviewed:
  • Holkham Umbrella Stand in Rattan
  • Egg Run in Clay
Service
Product

Very well packaged, pretty quick to arrive. Good looking products, but more importantly and often far from the case, good quality!

No Comment
03-Jan

St Ives Down Light - Hot Dipped Galvanised

Service
Product

Service rating : Arrived in time and well packaged.
Product: Ordered 3 to go on our new build to go on the gables and fitted on Boxing day. Look great but what a shame the bulbs supplied were not LED so will change the bulbs.

No Comment
28-Dec-2016

Large Tube Thermometer in Clay

Service
Product

Easy to navigate website, good delivery options, very speedy. Would definitely use again. Thank you!

No Comment
28-Dec-2016

Fireside set of 4 Tools

  • Customer also reviewed:
  • UK Mainland Standard
Service
Product

Service rating : Service was excellent. Product delivered quickly, customer service very helpful regarding return and payment returned promptly. Shame about the product.
Product: This was an expensive choice for a set of tools but the quality was very poor. The vertical pole for the tools was not at right angles to the base and the tools did not hang square to the base. The base had felt on it but the felt didn't cover the sharp edges that would scratch any fireplace.

Read more
No Comment
28-Dec-2016

Paxford Rectangular Tray in Clay

  • Customer also reviewed:
  • Set of 3 Small Cornbury Storage Jars in Charcoal
Service
Product

Service rating : Service is very good. Very well packaged and able to keep track of parcel.
Product: Lovely tray very pleased

No Comment
28-Dec-2016

Chedworth Shoe Locker with 6 Cubby Holes

Service
Product

Service rating : Easy to order. Item arrived on time and in perfect condition.
Product: The shoe caddy looks great in my home but most of my size 7 shoes don't fit inside - only my Converses and slippers. Would recommend for people with smaller feet.

No Comment
27-Dec-2016

Vence Window Box - Large

Service
Product

Service rating : Service was very good and return of the articles facilitated easily. Thank you.
Product: The quality of the window boxes was very poor, with the rivets poorly finished. I do not think they represented good value for money.

Read more
Many thanks for your feedback.

We aim to consistently provide a high level of service and quality and I can only apologise that on this occasion we have not delivered.

I am very sorry to hear that you are not entirely satisfied with the level of quality of the goods you have recently received from Garden Trading. Your feedback has been passed onto our product development team so that the relevant improvements can be made.

I can see that your return has been processed and a full refund of the goods has been issued.

Please accept my full apologies for the disappointment caused.

Kind Regards

Garden Trading
27-Dec-2016

Set of 2 Stratton Tapered Cement Plant Pots in Stone

Service
Product

X

No Comment
27-Dec-2016

St Ives Harbour Light - Hot Dipped Galvanised

Service
Product

Service rating : Well packaged quickly delivered
Product: As advertised

No Comment
27-Dec-2016

Forge Fire Bucket

Service
Product

Service rating : Good delivery, arrived when needed.
Product: Looks smart and seems well put together. Time will tell.

No Comment
25-Dec-2016

Large Square Log Basket in Rattan

  • Customer also reviewed:
  • Bread Bin in Stone
  • Small Lulworth Votive
Service
Product

The bread bin in stone hasn't been delivered yet. It was a Christmas present so this is very disappointing. I have not received any update on when it will be delivered.

Read more
Many thanks for your feedback.

We aim to consistently provide a high level of service at all times so I can only apologise that on this occasion we have not delivered.

Unfortunately, due to a technical issue, the item ordered was available on our website to purchase even though we no longer had stock available which I cannot apologise enough for. This has now been discontinued therefore we are no longer able to supply this. An email has been sent to you directly to advise that the item has therefore been cancelled from your order and a full refund has been issued.

Please accept my full apologies for the delay in communication, and for the disappointment caused.

Kind Regards

Garden Trading
25-Dec-2016

Forge Fire Bucket

Service
Product

Service rating : Good service.
Product: Pleased with product, good communication regarding delivery, many thanks.

No Comment
24-Dec-2016

Meriden Pendant Light in Charcoal

Service
Product

Arrived very quickly. Needed to return one item and they were very quick to respond and refund me.

No Comment
24-Dec-2016

Kitchen Bin in Chalk

  • Customer also reviewed:
  • Enamel Stove Kettle in Charcoal
Service
Product

Service rating : Excellent service cannot fault. Items fantastic good condition. Receive email ion order and was informed at all times with regards to stock and delivery times
Product: Was after the retro look and love it. Excellent quslity

No Comment
24-Dec-2016

Chedworth Shoe Locker with 8 Cubby Holes in Charcoal

Service
Product

Service rating : I was disappointed with the lack of information about when the delivery would be made and with the Customer Online account which could not track the parcel. However when the goods arrived damaged and unsatisfactory the Customer Relations Phone Service operator was helpful and - subject to checking my account to make sure the monies have been refunded - made no issue about refunding the whole sum.
Product: This product arrived damaged, in a damp box, and with inadequate packaging. The box displayed a notice saying the goods had been made in China. I had mistakenly thought the item was made in UK. But regardless of where it was made, it was a poor product. The quality of the wood was terrible, and the finish on the top, which would have been on display, was rough, with many knots and ridges showing through. If the item had cost not more than £50 perhaps that would not have been a problem. But £175! Overpriced and shoddy.

Read more
Many thanks for your feedback.

We aim to consistently provide a high level of service and quality and I can only apologise that on this occasion we have not delivered.

We do aim to check all items before they are shipped, however during busy periods this is not always possible.

I am pleased to hear that we were able to deal with your return quickly and efficiently, and can see that the refund has been successfully processed.

Please accept my full apologies for the inconvenience and disappointment caused.

Kind Regards

Garden Trading
24-Dec-2016

Washing Up Tidy in Chalk

Service
Product

Service rating : Quick delivery, easy to use site.
Product: Lovely product

No Comment
23-Dec-2016

Step Stool in Charcoal

Service
Product

Service rating : Excellent service and communication by email , quick delivery and fantastic product
Product: Absolutely amazing step stool , excellent quality , just what I wanted

No Comment