Garden Trading Reviews

Consumer ratings of Garden Trading

Feedback for www.gardentrading.co.uk has been compiled from 2344 Customer Reviews

  • Feefo member since
  • 18/01/2013
  • At Garden Trading our focus is to design and produce everyday, functional accessories and lighting for the home and garden, without having to compromise of style. We are passionate about making products that will stand the test of time, and earn you plenty of compliments from your friends too!

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.gardentrading.co.uk
5 Hour(s) ago

UK Mainland Standard

  • Customer also reviewed:
  • Stainless Steel Funnel with Filter
  • Set of 3 Glass Tap Water Glasses
  • etc.
Service
Product

Service rating : Only received acknowledgment of order,no further communication. When checking status of order it still showed no sign of dispatch 6 days later although the order did arrive on that 6th day but was not advised that the order was on its way via email.
Product: Item arrived 6 days after ordering which is quite slow after having paid 4.95, would have expected that for free delivery. Watched box being thrown to ground after being taken from van even though it was marked fragile

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No Comment
6 Hour(s) ago

UK Mainland Standard

  • Customer also reviewed:
  • Glass Bottle - Tap Water
  • Screw Cap 100% Homemade Juice Bottle
  • etc.
Service
Product

Great products

No Comment
18 Hour(s) ago

UK Mainland Standard

  • Customer also reviewed:
  • Tall Megeve Table Lamp in Reclaimed Elm
  • Spherical Light Bulb
Service
Product

Service rating : Kept informed throughout of my order
Product: Purchased this lamp from Garden Trading and received it within a few days of ordering. When purchasing a table lamp, do some research - consider the scale as well as the look of the lamp. Buying a lamp too small or too big for the space you have in mind could end up looking odd. The Elm Megeve lamp is made from reclaimed elm (light coloured wood exactly as advertised) and each item is individually made. The lamp's elm base is very heavy (approximately 6kg) and comes with an ivory shade which was what I was looking for - a lamp that feels robust; is contemporary whilst still holding a classic feel to its design. The lamp will need a clean, so have your Mr Sheen ready to bring out the wonderful natural grain of the wood. Advertising blurb recommends a Halo Spherical E27-35W bulb or a low energy equivalent, but you can use any screw type based bulb up to 60w. Overall this lamp has exceeded my expectations, it seemed a bit pricy but at the end of the day you get what you pay for.

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No Comment
25 Hour(s) ago

UK Mainland Standard

  • Customer also reviewed:
  • Replacement Belfast Lamp Glass
Service
Product

Service rating : Not obvious on your website that you deliver to N Ireland but you did respond to my query. This might put people from here off ordering from you and it might be worth clarifying this and not just quoting delivery charges for mainland.
Product: Question about uk mainland!!!

No Comment
27 Hour(s) ago

UK Mainland Standard

  • Customer also reviewed:
  • Salt or Pepper Mill in Flint
  • Salt or Pepper Mill in Shutter Blue
Service
Product

Service rating : Enquiries were not answered correctly. Two matching items ordered but arrived separately.
Product: Surface finnish not perfect, some flaws.

No Comment
29 Hour(s) ago

UK Mainland Standard

  • Customer also reviewed:
  • Ceramic Salt Cellar & Wooden Spoon in Stone
  • Apple Corer
Service
Product

great company, excellent service, fast delivery and quality items, will recommend and use again

No Comment
30 Hour(s) ago

UK Mainland Standard

  • Customer also reviewed:
  • Measuring Spoon Set in White
  • Bread Bin in Shutter Blue
  • etc.
Service
Product

Prompt delivery and excellent packaging.

No Comment
30 Hour(s) ago

UK Mainland Standard

  • Customer also reviewed:
  • Giant Rattan Log Basket
Service
Product

Service rating : Great website and service
Product: Very polite delivery driver

No Comment
31 Hour(s) ago

UK Mainland Standard

  • Customer also reviewed:
  • Louella Glass Butter Dish
  • Mini Jug in Chalk
  • etc.
Service
Product

Service rating : Very good customer service, one of my items had a small crack on it on arrival.i emailed garden trading and received a reply back quickly advising me a replacment was on its way.
Product: Packed very well, left in my requested secure place as I wasn't in.

No Comment
30-Jan

UK Mainland Standard

  • Customer also reviewed:
  • Pimlico Wall Lamp in Glass
  • Spherical Light Bulb
  • etc.
Service
Product

Service rating : Gorgeous website, very welcoming and easy to use. So many lovely items!
Product: Delivery was on time and when expected.

No Comment
30-Jan

UK Mainland Standard

  • Customer also reviewed:
  • Kitchen Timer in Clay
  • Ceramic Salt Cellar & Wooden Spoon in Stone
  • etc.
Service
Product

Service rating : Easy to deal with and efficient
Product: Products were good quality

No Comment
29-Jan

UK Mainland Standard

  • Customer also reviewed:
  • Large Hook Rail in Clay
  • Ceramic Salt Cellar & Wooden Spoon in Stone
  • etc.
Service
Product

Great service & delivery. Really well packed boxes & well presented. I would definitely use this company & have recommended it to friends.

No Comment
29-Jan

UK Mainland Standard

  • Customer also reviewed:
  • Small Seed Box in Gooseberry
  • String Dispenser in Gooseberry
  • etc.
Service
Product

Service rating : Very well packaged
Product: Like all of their products, have quite a collection

No Comment
29-Jan

UK Mainland Standard

  • Customer also reviewed:
  • Fireside Set with Shovel in Charcoal
Service
Product

Service rating : the site is very good and the content actually drives you to complete an order.
Product: very good service and arrive without delay

No Comment
29-Jan

UK Mainland Standard

  • Customer also reviewed:
  • Salt or Pepper Mill in Shutter Blue
Service
Product

Service rating : Very pleased, well packaged.
Product: Seems the usual good quality.

No Comment
29-Jan

UK Mainland Standard

  • Customer also reviewed:
  • 8 Inch Round Garden Clock in Clay
Service
Product

Service rating : I had to telephone customer service twice before my refund was activated.
Product: Poor as you need to buy a specialist tool to get in to the battery compartment.

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Many thanks for your feedback.

We aim to consistently provide a high level of service and quality and I can only apologise that on this occasion we have not delivered.

I am very sorry that you have had to contact us on more than one occasion to request a refund. I understand that this has now been processed for you. I can also only apologise for the inconvenience caused by the product received. This is how these clocks have always been manufactured and therefore all stock is the same.

If you would prefer to return this item to us for a full refund, please contact our Customer Service team who will be happy to help. You can reach them on 01993 847334 or by email at customerservices@gardentrading.co.uk

Please accept my full apologies once again for the disappointment and inconvenience caused.

Kind Regards

Garden Trading
29-Jan

Click and Collect(Carterton Warehouse)

  • Customer also reviewed:
  • Small Tube Thermometer in Clay
  • Tapas Board in Beech with 3 Ceramic Pots
  • etc.
Service
Product

Very helpful, very quick - however when I rang to say I couldn't collect for a couple of days the warehouse were unaware when I did collect.

No Comment
29-Jan

UK Mainland Standard

  • Customer also reviewed:
  • Barn Light in Coffee Bean
  • GLS Light Blub
Service
Product

Great light delivered in time

No Comment
28-Jan

UK Mainland Standard

  • Customer also reviewed:
  • Ash Shovel in Charcoal
  • Salt or Pepper Mill in Flint
  • etc.
Service
Product

SALES ITEMS ARRIVED ON TIME AND I WAS REALLY PLEASED WITH THE PRODUCTS, GREAT BARGAINS. UNFORTUNATELY TWO GLASSES WERE CHIPPED. CUSTOMER SERVICES ARRANGED FOR COLLECTION AND DELIVERY OF REPLACEMENTS NEXT DAY. EXCELLENT AS USUAL.

No Comment
28-Jan

UK Mainland Standard

  • Customer also reviewed:
  • Small Stornoway Lantern in Charcoal
  • Set of 3 Glass Tap Water Glasses
  • etc.
Service
Product

Service rating : Excellent choice of items and service
Product: Very pleased with all my purchases

No Comment
28-Jan

UK Mainland Standard

  • Customer also reviewed:
  • Funnel in Clay
  • Recycled Glass Vase in Small
  • etc.
Service
Product

Service rating : Website is easy to use and delivery well packaged. However, the courier company left the order to a completely different address to mine; luckily in the same village and the owner there kindly contacted me.
Product: Happy with everything except the colander, which has several areas of chipped enamel, so not properly quality controlled before dispatch.

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No Comment
28-Jan

UK Mainland Standard

  • Customer also reviewed:
  • Small Tube Thermometer in Clay
  • Set of 2 Square Rattan Planters
Service
Product

Service rating : 100% satisfied with ease of ordering, delivery, communication. Thank you GT
Product: As always lovely products!

No Comment
28-Jan

UK Mainland Standard

  • Customer also reviewed:
  • Enamel Milk Pan in Shutter Blue
  • Washing Up Tidy in Shutter Blue
  • etc.
Service
Product

Service rating : Very good communication, website easy to use and quick delivery.
Product: I love my products, they are good quality and will fit beautifully into my country kitchen.

No Comment
28-Jan

UK Mainland Standard

  • Customer also reviewed:
  • Galvanised Dustpan and Brush
  • Salt or Pepper Mill in Shutter Blue
Service
Product

Service rating : Well packed products - all arriving in very good time - great service
Product: Have ordered from Garden Trading many times - and products always meet expectations

No Comment
28-Jan

UK Mainland Standard

  • Customer also reviewed:
  • Charlbury Hook Rail in Charcoal
Service
Product

Service rating : Always a pleasure to deal with. Good quality products.
Product: Arrived on time and well packaged.

No Comment