Anonymous Customer wrote on 12-Jun-2012
For the second order running I have experienced problems with delivery. The first at Christmas time was probably the fault of the courier -but the company chooses which courier it uses. This time after waitimng a week for a next day delivery I was told thee were problems due to changing to a new ordering system. I would prefer to be told this before/at the time I place the order so I don't have to chase up the order. A bland "letter of appology" stuffed in with the order isn't really satisfactory. You have gone down hill since you were taken over and moved from Shrewsbury!
Garden Bird Supplies wrote on 29-Aug-2012
We apologize for the delays and lack of communication.
At the time of this order there were alot of changes being made within the company, which impacted quite severely the level of service we offered.
The implemented changes have vastly improved the service, and we are once again offering the usual dispatch times