French Sole are a luxury shoe brand specialising in ballet flats and ballet pumps. French Sole is a fashion classic that is popular with many celebrities. We use high quality materials and manufacturing sourced in France, Italy and Spain.
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Service rating : Wording on terms and conditions for sending back shoes gives wrong impression of company .Product rating : Size was too small21-May-2013Service rating : Need to make returns procedure less "aggresive" . Assumption is we should not be returning them as they are not faulty. The customer is always right until proven otherwise.Product rating : Fault could have been discovered with a visual inspection . But you replaced them very quickly.
Service was good. the only issue i had was when returning the shoes for a bigger size, i had to pay the return postage - i would expect french sole to meet that cost.
Service rating : Very easy to orderProduct rating : Very elegant
couldn't be better
Service rating : Return info not clear on the website, for clothing or shoes it should be easy to return goods because buying online doesn't give you the opportunity to fit.Product rating : I would have returned the shoes for a size bigger but return info is not clear on the website. So I guess not easy to return.
Service rating : Excellent service. The shoes arrived in no time. Even when i thought that perhaps i should have gotten a size bigger the French Sole team responded to my emails immediatelty!! The size was ok after all :)Product rating : The shoes were of exceptional quality and looked great. They arrived in no time, fit perfectly and i have recently been on a trip and was only wearing them for.two.whole weeks.day and night! Thank you French Sole!!
Service rating : Excellent!Product rating : Divine sexy flats!
Service rating : Response to my query was quick and international delivery was very prompt.Product rating : I have difficult feet to fit, but my ballet flats fit comfortably. Bottom of the soles are a bit slippery, though. Will buy again!
Service rating : Customer support is responsive and helpful. Fast Delivery.Product rating : Lovely shoes.
I'm from Brazil and i had to wait almost 50 days for my shoes so even though i absolutely love french sole flats i'm not sure if worths all this waiting. If you guys could delivery in like 15 days it would be amazing19-May-2013I had to wait almost two months for my shoes19-May-2013I had to wait almost 2 months for my shoes to arrive
Service rating : Fantastic serviceProduct rating : Did not meet meet my expectations
Service rating : Received my delivery on time, thank youProduct rating : Lovely shoes, subtle colours and great fit.
Service rating : Sevice is goodProduct rating : Lovely shoes but bows keep coming undone and not easy to tie back up securely17-May-2013Service rating : Lovely shoesProduct rating : bow keeps coming undone and not easy to tie back securely
Service rating : Fantastic service from this company, I had to return the initial pair of shoes I first purchased as the size was too small. The customer service and assistance was second to none !. Thank youProduct rating : Just love them !
Although a pre-paid returns slip was included I didn't use it. The shoes werent faulty, they fitted but were not comfortable. Having paid for delivery and then paying to return will put me off ordering again.17-May-2013The ballet pumps were good quality leather but had a braid edging that made them uncomfortable. I didn't think this would give. They were beautifully packaged. The delivery service was great but I felt returns should have been free.
I have bought shoes from French Sole since the Munster Road !i must be one of their earlier clients.....
Service rating : the shoes arrived much quicker for this order - under a week to Australia compared to a month last timeProduct rating : i love them but am always a bit surprised by the sizes - i bought a 38.5 and a 39 in the same model and the 38.5 is larger. go figure!
Extremely helpful when I explained the item was a gift for my sister re returns policy.
Service rating : Good info about the products. Arrived in agreed timescales.Product rating : I love French Sole shoes and treat myself to a new pair each summer, which I then wear all the time. They are fashionable, comfortable and last. So many have tried to copy, but these are the original.
Service rating : Good communication, quick deliveryProduct rating : Beautiful shoe, although a little overpriced.
Service rating : Shoes were delivered quickly. Excellent.Product rating : Need more continuity in sizes
Service rating : The website is easy to use & delivery is very quick considering I live in Australia. I am a big, big, big fan of French Sole since discovering them & have bought 5 or 6 pairs via the internet. I think the quality of the shoes has gotten better. There just should be more green pairs.Product rating : I wear mine all the time. I love the purple snake skin & I get a lot of comments on how unusual they are. I think they are either an India or Henrietta. Henrietta is my favourite style.
Service rating : greatProduct rating : love them