Flying Flowers Reviews

Consumer ratings of Flying Flowers

Feedback for www.flyingflowers.co.uk has been compiled from 104532 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • The nations favourite postal flower delivery service.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.flyingflowers.co.uk
1 Hour(s) ago

CANDY FLOSS - STANDARD

Service
Product

Service rating : Everything worked as promised.
Product: Have not seen them but were appreciated by the recipient.

No Comment
1 Hour(s) ago

CLASSIC - CARNIVAL BOUQUET - IND

Service
Product

Service rating : Flying Flowers makes it easy to send flowers.
Product: The flowers Flying Flowers delivers, are great.

No Comment
1 Hour(s) ago

PINK SURPRISE

Service
Product

As Above

No Comment
2 Hour(s) ago

SUNSHINE BRIGHT

Service
Product

Service rating : Delivered on time and as discribed.
Product: Looked just like the photo.

No Comment
2 Hour(s) ago

SPRING CROCUS

Service
Product

i did not order any flowers and the email you sent was for somebody else!!!!!!!!!!

Read more
Good Afternoon

It would seem that our customer has entered the incorrect email address on their order.

Please accept my apologies that you have received this email.

Many Thanks
Rhian
Customer Services Advisor
2 Hour(s) ago

FAIRYTALE WITH GUYLIAN AND RIBBON

  • Customer also reviewed:
  • RIBBON
Service
Product

Service rating : A Pity that the courier which I had paid for (£4.99) did not leave the flowers with a neighbour but in the porch where they rested for two days! I am very disappointed and will think long and hard before I use Flying Flowers again.
Product: I did not see them.

No Comment
3 Hour(s) ago

12 CLASSIC RED ROSES STANDARD

  • Customer also reviewed:
  • RIBBON
Service
Product

Extra money was paid for specific day delivery - although it was delivered on 14th February the flowers did not arrove until 7.30pm which is totally unnaceptable. The whole effect was lost and delivery should be guaranteed prior to midday in my opinion. There was no attempt by FF or its courriers to make contact to advise of evening delivery and there was no answer from FF telephone switchboard when i chased the progress of the delivery during the afternoon of 14th February. Most unsatisfactory. The folwers arrived as tge recipient was leaving the house for a celebration which a) delayed the departure by the need to preserve the flowers & B) 5 minutes later there would have been no one around to receive them which would have added to an already frustrating experience.

Read more
Afternoon

Thanks for taking the time to leave us feedback.

I am very disappointed to hear of the poor service you have received.

Giving and receiving flowers should always be a pleasurable experience, and I am sorry to learn of our failure to deliver your order in accordance to your instructions.

Your feedback will be followed up and addressed through our quality assurance programme.

If you would like to discuss this further, you can do so by calling 0333 003 0855.

Many Thanks
Rhian
Customer Services Advisor
3 Hour(s) ago

PURPLE SHIMMER ROSE & CARNATION - INDULGENT

  • Customer also reviewed:
  • RIBBON
Service
Product

Service rating : .I was told they had arrived on Saturday 28 February. 3days after order.
Product: After travelling a 250mile round trip to visit my sick friend, I wish I had TAKEN flowers instead of sending them through you. I thought they were very poor

Read more
Good Afternoon

I am sorry to hear you were not happy with the flowers delivered.

I have tried to contact you on the number provided on your order, but have been unsuccessful in doing so.

If you would like to discuss this further, please call us on 0333 003 0855.

Many Thanks
Rhian
Customer Services Advisor
3 Hour(s) ago

CLASSIC ROSE & FREESIA IND WITH GUYLIAN & RIBBON

Service
Product

Service rating : have been told flowers were lovely and arrived on right day.
Product: have been told flowers were lovely and arrived on right day.

No Comment
3 Hour(s) ago

STRAWBERRY SORBET - INDULGENT

Service
Product

Arrived when they said it would.

No Comment
4 Hour(s) ago

ROSE AND LILY

Service
Product

Service rating : Simple to order, good selection of arrangements and prices to choose from, delivered on time.
Product: I was told they were lovely, although I didn't see them myself.

No Comment
4 Hour(s) ago

SOFT ROSE AND CHRYSANTHEMUM WITH PROSECCO

Service
Product

Service rating : Didn't get the flowers but the help from the staff at flying flowers was wonderful. Thanks
Product: Didn't get the flowers as the hotel could not be bothered to find my daughter.

No Comment
5 Hour(s) ago

MY LOVELY- COURIER UPGRADE

  • Customer also reviewed:
  • CONTINENTAL CHOCOLATES
Service
Product

Beautiful, fresh and on time. Thrilled

No Comment
5 Hour(s) ago

ROSY

Service
Product

Service rating : Always pleased with prompt delivery and quality of flowers.
Product: Always pleased with prompt delivery and quality of flowers.

No Comment
6 Hour(s) ago

SPRING ROSE & FREESIA - STANDARD

  • Customer also reviewed:
  • RIBBON
Service
Product

Service rating : Recipient delighted
Product: Unable to comment as I did not actually see the bouquet

No Comment
6 Hour(s) ago

SIMPLY CARNATIONS - STANDARD

Service
Product

Have been buying from this company for 30 yrs and have always had excellent service and the quality of the flowers cannot be faulted

No Comment
6 Hour(s) ago

SOFT SPRING

Service
Product

Service rating : wouldnt use any other...brilliant servise.
Product: stunning !

No Comment
6 Hour(s) ago

GIFT WRAPPED LILY

Service
Product

Service rating : Excellent easy to use website. Prompt delivery.
Would recommend Flying flowers.
Product: Beautifully wrapped.
Perfect flowers.and receipient absolutely delighted with the gift wrapped Lily.

No Comment
7 Hour(s) ago

ROSE AND FREESIA - IND

Service
Product

Service rating : Clear website
Product: My niece was thrilled and sent me a photo of the flowers which looked great

No Comment
7 Hour(s) ago

COASTAL GARDEN - INDULGENT

Service
Product

Service rating : DELIVERY ON TIME
Product: some buds a little underdeveloped from normal

No Comment
8 Hour(s) ago

CHEERFUL SMILE

Service
Product

Service rating : Flowers were delivered within 48 hours as stated.
Product: Very disappointed, I ordered this particular bouquet mainly for the sunflowers. On arrival the sunflower stems were very bent, one was slightly broken, making the arrangement look very sad, and at least two of the sunflowers looked dead.

Read more
Good Morning

Please accept my apologies that you were disappointed with the bouquet delivered.

I was sorry to hear that the sunflowers were bent and not of good quality.

I am pleased I managed to speak directly with you and we could resolve this complaint.

If I can help further, you can contact me on 0333 003 0855.

Many Thanks
Rhian
Customer Services Advisor
8 Hour(s) ago

SMALL INDOOR BASKET

  • Customer also reviewed:
  • HEART CHOCS
  • RIBBON
Service
Product

Service rating : Great service
Product: Beautiful!!

No Comment
8 Hour(s) ago

CANDY FLOSS - STANDARD

Service
Product

Service rating : They have gone down a peg or two as flowers I ordered did not arrive, so they said they would send more. they did but to the wrong person. Hopefully the next bouquet is on it's way to the correct person. So disappointing and annoying.
Product: Always good.

No Comment
8 Hour(s) ago

CHEERFUL SMILE

Service
Product

Service rating : Arrived exactly the right date so we were delighted
Product: We are told they are lovely

No Comment
8 Hour(s) ago

SPRING ROSE & FREESIA - STANDARD

  • Customer also reviewed:
  • GUYLIAN CHOCOLATES
  • RIBBON
Service
Product

not heard from my friend - did I put my name on them?

Read more
Morning

The item you ordered is delivered via Royal Mail and can be delivered one day either side of your requested delivery date. This is confirmed when you place your order.

I have had a look at your order and unfortunately, your name is not on the card message.

If you would like to discuss this further, you can do so by calling us on 0333 003 0855.

Many Thanks
Rhian
Customer Services Advisor