Flying Flowers Reviews

Consumer ratings of Flying Flowers

Feedback for www.flyingflowers.co.uk has been compiled from84397 Customer Reviews

  • Feefo member since
  • 04/07/2008
  • The nations favourite postal flower delivery service.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.flyingflowers.co.uk
31 Minute(s) ago

CLASSIC - LEMON SORBET - STANDARD

Service
Product

Service rating : Really easy to order. Nice range and good value for money.
Product rating : Positive feedback from all the people I sent flowers to - many thanks.

No Comment
2 Hour(s) ago

CLASSIC - SIMPLY CARNATIONS - STANDARD

Service
Product

Service rating : Arrived on the day very good services
Product rating : ,my friend was thrilled with her flowers thank you

No Comment
4 Hour(s) ago

CLASSIC CHRYSANTHEMUM

Service
Product

Service rating : Usual high quality service
Product rating : Would have preferred to be able to nominate a particular type of chrysanthemum

No Comment
8 Hour(s) ago

CLASSIC SUMMER ROSE AND FREESIA - STANDARD

Service
Product

Service rating : I ordered late but it did say delivery would be on the Saturday then it was changed after I ordered and payed to the Monday. I was a little disappointed in this change.
Product rating : I was told they were beautiful Thanks

No Comment
10 Hour(s) ago

CLASSIC - SIMPLY WHITE ORIENTAL LILIES

Service
Product

I asked for the flowers to be delivered on Monday May 13, my daughter's birthday. They did not arrive until Wednesday, two days late.

No Comment
11 Hour(s) ago

CLASSIC - CITRUS BURST - LUXURY & FREE CHOCS

  • Customer also reviewed:
  • RIBBON
Service
Product

Service rating : USED A LOT.... DAY LATE DELIVERY THIS TIME THOUGH.
Product rating : NICE FLOWERS

No Comment
14 Hour(s) ago

ROSE WINE GIFT SET

  • Customer also reviewed:
  • BDAY CAKE
Service
Product

Service rating : arrived on time and was in excellent condition
Product rating : Loved by recipient. Showed me in a goood light.

No Comment
14 Hour(s) ago

CLASSIC - CARNIVAL BOUQUET - STANDARD

Service
Product

Service rating : Easy to use website- flowers delivered precisely on schedule
Product rating : Very good flowers- still in bloom 2 weeks later

No Comment
15 Hour(s) ago

CLASSIC PRETTY PERFUME WITH FREE GUYLIAN CHOCS

  • Customer also reviewed:
  • RIBBON
Service
Product

My friend was extremely impressed with her delivery.

No Comment
15 Hour(s) ago

SUNSHINE BRIGHT WITH FREE CHOCS

  • Customer also reviewed:
  • RIBBON
Service
Product

Service rating : Easy to order and arrived on time but later in the day.
Product rating : Flowers lasted all of 3 days and the sunflowers didn't open. My nanna was quite disappointed as she said they looked beautiful to begin with and she knew I would be upset as it they were a special birthday gift to cheer her up after being unwell.

Read more
No Comment
16 Hour(s) ago

CLASSIC - STRAWBERRY SORBET - STANDARD

Service
Product

Service rating : arrived when I asked them to.
Product rating : The flowers arrived a bit squashed but they soon perked up an d were lovely

No Comment
16 Hour(s) ago

CANDY FLOSS - LUXURY WITH FREE CHOCS

Service
Product

Service rating : A morning or afternoon delivery time would be a big help please.
Product rating : Generally very good although 2 stems were broken

No Comment
17 Hour(s) ago

DUSTED DAMSON - STANDARD WITH FREE CHOCS

Service
Product

The flowers were supposed to be delivered Sat. May 11, but did not arrive until 7pm on May 14. This is the second time I have not been satisfied with Flying Flowers. Last time I sent a living plants gift with a ribbon. My friend received them okay, but the ribbon was just thrown in the box and not attached to anything. I thing from now on I will be using another service

Read more
Good Afternoon

Please accept our sincere apologies for the disappointment and inconvenience this matter has caused.

As you have ordered a courier delivery, the order should have been guarantee to arrive on the day chosen, so please accept our apologies for this matter.

There seems to have been a delay in the flowers being sent out from our suppliers, but I can assure you they were still fresh and it wasn't that the courier service had them in transit for that long.

We don't seem to have received any correspondence from you regarding a complaint. Please don't hesitate to contact us if you ever have any problems with any aspect of the delivery. You can do this by calling us on 0844 453 3556, by emailing sales.enquiries@flyingflowers.co.uk or by writing to us at Flying Flowers, Watergate, Sleaford, Lincs, NG34 7TB where one of our trained customer service advisors will be happy to discuss, investigate and resolve the complaint for you.

Please accept our apologies once again.

Kind Regards

Chelsea
Customer Services
17 Hour(s) ago

SIMPLY CARNATIONS - POSY

Service
Product

Service rating : just excellent
Product rating : my friend said they arrived very fresh and kept beautifully for over 3 weeks very well done

No Comment
18 Hour(s) ago

CLASSIC - SIMPLY CARNATIONS - STANDARD

Service
Product

Service rating : Excellent service is the norm.
Product rating : As they usually are. Have only once, out of many orders, had cause to complain and replacement flowers were quickly despatched.

No Comment
19 Hour(s) ago

CLASSIC - SIMPLY FREESIA & FREE CHOCS

Service
Product

Service rating : I had selected for the flowers to be delivered on the 13th, but they did not arrive til the 15th. I was able to select the 13th from the menu, it was the closest available day to US Mothers Day (12th) so I was a little disappointed they did not arrive on the date I selected.
Product rating : Flowers were excellent - thank you

Read more
No Comment
19 Hour(s) ago

CLASSIC PINK POT ROSE

  • Customer also reviewed:
  • BIRTHDAY CAKE
Service
Product

Service rating : Asked for flowers to be delivered 13th May, didn't arrive until 15th May. They were for a birthday.
Product rating : When they did arrive my aunt said that they were lovely.

Read more
Good Afternoon

Please accept our apologies for this matter. As you ordered a delivery by Royal Mail, as stated on our website we cannot guarantee the delivery date and they will usually arrive up to one working day either side of the chosen delivery date. Therefore the latest your order should have arrived was Tuesday 14th May so please accept our sincere apologies for the late delivery.

We don't seem to have received any correspondence from you regarding a complaint, but if you would like to contact us directly, one of our customer service advisors will be happy to discuss this matter further and resolve accordingly.

You can do this by either calling 0844 453 3556 or by emailing sales.enquiries@flyingflowers.co.uk

Kind Regards

Chelsea
Customer Services
19 Hour(s) ago

CLASSIC - CARNIVAL BOUQUET - STANDARD

Service
Product

Service rating : arrived on time,flowers left next door ,because know one was in.
Product rating : good value for the money,our daughter loved them very much.

No Comment
20 Hour(s) ago

CLASSIC - CARNIVAL BOUQUET - POSY

Service
Product

Service rating : 2 emails were sent to you because of non-delivery. I am still waiting for a reply.The flowers finally arrived 3 days after requested delivery date.I will not be using your service again and will not recommend you to friends and family.
IT SEMS YOUR CUSTOMER SERVICE IS NON-EXISTENT
Product rating : The box they arrived in was far too big and as there were no ties or protective covering for the flowers half the heads were missing and the rest will not last the week.Disgusting.

Read more
Good Afternoon

Please accept our sincere apologies for this matter.

I can assure you that we have replied on 16/05/2013 offering a resolution for these issues.

Please check in your spam/junk folder in case the email has been automatically transferred there.

If you would like to discuss this further, please don't hesitate to contact us.

We are currently awaiting your reply.

Kind Regards

Chelsea
Customer Services
22 Hour(s) ago

COASTAL GARDEN - INDULGENT WITH FREE CHOCS

Service
Product

Service rating : Easy to use website and consistent quality keeps me coming back!
Product rating : Mum was very pleased with them!

No Comment
22 Hour(s) ago

CLASSIC - CARNIVAL BOUQUET - IND & FREE CHOCS

Service
Product

Service rating : Having previous poor experiences of flowers by post and bouquets being nothing like display pictures it was great to see that the flowers and number of stems were listed by this company. Inter flora are so over priced!
Product rating : We didn't actually see the delivered flowers but they were well received. It was nice to have chocolates included too. I will certainly use this service again.

Read more
No Comment
22 Hour(s) ago

COASTAL GARDEN - INDULGENT WITH FREE CHOCS

Service
Product

Requested delivery on Monday 13th May. Arrived Wednesday, 15th May.

Read more
Good Afternoon

Please accept our sincere apologies for this matter.

I am pleased to see that this was since resolved with you.

Kind Regards

Chelsea
Customer Services
23 Hour(s) ago

CLASSIC - CHAMPAGNE SORBET - STANDARD

  • Customer also reviewed:
  • RIBBON
Service
Product

Service rating : Please see comment below, but very quick and efficient delivery again, I do tend to keep coming back to you.
Product rating : As far as I know, but I did not receive them, They did, however, brighten the day for my cousin after her op and she texted me for the "lovely" flowers. Arrived on the day I asked for as well!

Read more
No Comment
23 Hour(s) ago

CLASSIC - SIMPLY CARNATIONS - 10

Service
Product

Wonderful service the recipients were delighted with the flowers.

No Comment
23 Hour(s) ago

BERRY BLUSH WITH FREE CHOCS

Service
Product

Service rating : Good service, very efficient and easy to book online
Product rating : Apparently they were beautiful, thank you very much!

No Comment