Whether it’s through our nationwide chain of associated florists or through our own central floristry department, we always strive to provide the highest quality in flowers and gifts.
The rating shows just the review scores in the category or product area selected.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Service rating : Ordered a lavender basket. no message to say it couldn't be delivered to the postcode selected when purchasing. Received an email to say they couldn't deliver & had tried to call. No missed calls on my phone & incorrect number in the email. After being passed to 3 people I finally spoke to someone who could help.Product rating : Receive a different product as unable to deliver to IV postcode areas
My friend was absolutely delighted with the flowers delivered to her - the quantity and quality.
Service rating : service was quick and okProduct rating : when the flowers arrived they seemed dehydrated and needed to be watered, once they had water they looked better.
Beautiful flowers, promptly delivered.
As always superb
I ordered them to be delivered saturday, they didnt arrive. I emailed them Saturday tea time, no response. I phoned them Sunday lunch time to be told that there systems were down and they could not even look at my order. I got a phone call Monday morning to say that they had attempted delivery on Saturday and the "business" was closed. I had ordered them for a friend to be delivered to her home address. When I explained this they couldnt give an answer. However whilst on the phone I received a message from my friend saying she had just answered the door to a courier and recevied the flowers. I was given a 50% refund as a way of apologising.
Great service, fast delivery and beautiful flowers
Service rating : Mis sold products; pictures do not portray what the client getsProduct rating : Flowers turned up in a box, they looked old, brown and not fresh. very disapointed
Service rating : ---Product rating : Although they didn't have the exact flowers in the offer, they called and explained and my friend said the flowers that turned up were beautiful
Service rating : The flowers arrived within a few hours of ordering them.Product rating : My daughter told me the flowers were gorgeous
Service rating : Simple, quick and easy service.Product rating : The flowers were quite wilted when they were received. They did perk up though once they were in water.
Service rating : I was really pleased with the service and products,Product rating : I will always use Flowers Direct, as they are beautifull and always arrive on time.
Service rating : Easy to order and delivery when statedProduct rating : Mum loved the flowers n every body whos seen them said they were the nicest they had ever seen
Service rating : Service was excellent and product delivered on timeProduct rating : I myself did not see the flowers but was told by the recipient that they were absolutely beautiful!
Service rating : Fine, but you did not deliver what I requested.Product rating : I requested specific flowers i.e. the summer sun bunch which had sunflowers and lots of yellow flowers. These were to cheer my niece up and make her smile as she had recently been the victim of an assault. I was extremely annoyed to find that not only were the sunflowers and yellow flowers not delivered but you delivered lillies and orange ones at that. I cannot stand lillies and neither can my niece so I am not happy at all. I won't be using this service again.
Service rating : Good service delivered on time.Product rating : My friend told me the flowers were beautiful
Service rating : I ordered a same day delivery around 11am for a special occasion which had just occurred and they contacted me after 3pm to say it couldn't be done that day. This was too late to get another company to do the job.Product rating : THe order was cancelled
Service rating : Delivered on time. Good valueProduct rating : Good value
Service rating : Great choice, though wish price shown included postage!Product rating : Had great feedback from my friend who I arranged them for to celebrate her 60th birthday
Service rating : She loved themProduct rating : Great value for me
Does what they say
Service rating : Reliable service. Flowers delivered on timeProduct rating : Did not see the flowers - sent as an anniversary present, but informed that they were very nice
Service rating : Always a good serviceProduct rating : have not seen it as I sent it to someone else
Easy to use
ordered flowers which could not be delivered to the specified address so money was refunded