Anonymous Customer wrote on 12-Feb-2010
I ordered my stuff next day delivery. Got a phone call the next day requesting utility bill and that i had to fax it staright away for next day delivery, I was driving from scotland to england at the time. I managed to get someone to fax it for me and then I had to phone them up to see if they got it, They then told me they reuired two utility bills. ( could have stated this on Website) I then threatened to cancel my order for them to tell me it would be there next day. Next day came and i never received all my order so i phoned them up on Saturday to be told to phone back Monday. I then had to phone back Monday (not sure how much the phone calls where costing me) to point out that i never recieved all my order and then had to tell them i was not paying next day delivery as the guy was about to put the phone down. Don't get me wrong the products i got were good but i never even recieved an apology which costs nothing unlike my phone bill. Buying over the internet should be easy especially a big company like this. It would have been easier for me to drive down from scotland and pay and collect the stuff myself. I don't recommend FISHTEC. Have ordered stuff from Gary evans twice and they have been in a different league from these cowboys
Fishtec wrote on 17-Feb-2010
I am so sorry for the frustrating delay you experienced.
Unfortunately we suffer from a level of fraudulent orders and because of the high value of your order our system took the precaution of asking for two forms of identification from you.
This, in no way means that we suspect you of fraud , it is just a frustrating process that we both as innocent parties are put to because of a small minority of credit card fraudsters.
I very much hope that you understand the reasons for this request. I would like to take this opportunity to also apologise for the extra phone calls you had to make in regard to this order.
We look forward to fulfilling your future orders to the standard that we are renowned for.
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