Anonymous Customer wrote on 23-Jul-2012
I did try to change the set up of the reel from right to left hand wind, my mistake, leaving an email via the "contact us" section of the website, and after speaking to someone who hadn't even seen my order as it had not reached her department yet, I was confident this had been done. However I was contacted 24 hours later by someone else who said it was too late as the order had already been made up and despatched. While I can't fault the speed at which my order was fulfilled maybe a more regular check of the "contact us" section and me remembering which hand I wind my reel with would prevent this happening in the future.
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