Anonymous Customer wrote on 23-Jul-2012
You have a poor customers service department, i originally considered purchasing the Journeyman and asked a girl at customer services the length of the case with the rod in it. She did not know and took an email address said she would find out, never did.
Rang a second time they did not know again so gave up. You did not lose a sale but you could have.
Fishtec wrote on 24-Jul-2012
Oh dear !! This is disappointing to learn as this is not the level of service we strive for and I am sorry to hear you have experienced these rare glitches. We aim to make all experiences of purchasing with us simple and easy and will do our best to ensure this does not happen again. We will be in touch to discuss this with you.