Anonymous Customer wrote on 16-Feb-2011
When I ordered online the shipping to Ireland was £4. Then got a mail saying it was going to be £10 and could I please confirm this was okay. I replied I was not happy with this and argued the charge. They seemed to take this as confirmation that I agreed and went ahead and shipped the order and charged the £10 shipping. I will never shop here again as they are a bunch of lying scumbags!!!!
Fishtec wrote on 17-Feb-2011
Thank you for your feedback. All overseas orders receive a minimum postage price when the order is placed through our website and we do state in our Terms and Conditions that "if the postage amount is greater than the minimum, postage will be calculated after the order is submitted. Customers will be informed prior to despatch by email. We will only send orders if all items are in stock."
However, I must apologise that the Customer Service Advisor that you were dealing misinterpreted your email and as a gesture of goodwill I have arranged for your postage charge to be refunded in full.
I would like to confirm that we are non-profit making from postal charges, all orders that are shipped outside of mainland UK are shipped to our customers at cost.
We do take measures to ensure that mistakes of this nature are kept to a minimum but sadly human error does intervene. I do hope that this very rare error does not deter you from ordering from us again in the future.
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