Fireflyfriends Reviews

Consumer ratings of Fireflyfriends

Feedback for www.fireflyfriends.com/ has been compiled from 858 Customer Reviews

  • Feefo member since
  • 16/01/2014
  • Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.

  • Website

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.fireflyfriends.com/
1 Hour(s) ago

Splashy

Service
Product

Service rating : Whenever I have needed service, they were there to answer my questions quickly and I was very satisfied.
Product: Quick and easy ordering process and incredibly quick receipt of our order.

No Comment
2 Hour(s) ago

Splashy

Service
Product

Service rating : I liked the fast shipping even though I live in the U.S.
Product: Love splashy, it is a great product!

No Comment
17-Feb

GoTo Seat

Service
Product

Service rating : Our family loves the products, ordering is easy and shipping is quick!!
Product: We love the seat and it works perfectly for our son. We plan to buy more products as they fit our needs.

No Comment
17-Feb

Splashy

Service
Product

Service rating : Always a good service and excellent ideas that are really handy to have. Thank you firefly ��
Product: My little girl loved this item, she has only used it for messy play so far but loved to be able to join in with other children and pretty sure she going to love having a bath in it too.

Read more
No Comment
17-Feb

Splashy

Service
Product

Service rating : Arrived quickly and easy to assemble.
Product: Can't wait for summer to try it at he pool and the beach!

No Comment
17-Feb

Splashy

Service
Product

Service rating : We need more companies like Leckey in the forefront for special needs kids
Product: Freedom for you and your child! It's a must have!

No Comment
07-Feb

GoTo Seat

Service
Product

Service rating : Easy to navigate website and simple to place an order. Product was dispatched and with me in 3 days which was brilliant.
Product: The seat is perfect for my daughter. We have peace of mind knowing that she is safe now sitting at the dining table in a seat suitable for her needs. Very well designed. Lightweight and compact, will be great for use in restaurants etc too. Very impressed.

Read more
we do everything we can to ensure speedy delivery. The GoTo Seat is designed to ease the burden on parents and their children, it is great to hear that this is the case with you and your family.

Regards, The Firefly Team
06-Feb

Upsee

  • Customer also reviewed:
  • GoTo Seat
Service
Product

Service rating : Excellent support and service. Thank you very much :)
Product: For this product first is needed to study manuals and technique how to walk with child. Child is very happy to be in standing position. Very useful product.

Read more
it is our pleasure to get the products to you as quickly as possible. The Upsee is a product that allows children to explore new possibilities, thank you for choosing to purchase it.

Regards, The Firefly Team
04-Feb

Upsee Assessment Kit

  • Customer also reviewed:
  • GoTo Seat
Service
Product

Service rating : Fast delivery
Product: Good but still learning how to use it

Read more
thank you for your kind words, and enjoy working with the Upsee to discover all the possibilities.

Regards, The Firefly Team
03-Feb

Upsee

Service
Product

Service rating : It was a Christmas miracle to see the package arrive in time for the holidays! So happy with the quick response and shipment, even during a hectic time.
Product: My son was able to experience the children museum like everyone else! I didn't have to hold him at every station, he was able to stand and play at each station, all thanks to upsee! So happy with the purchase. His school and therapist are also using it during school!

Read more
we did what we could to ensure we fulfilled all of our Christmas Orders, so thank you. Allowing children to experience things with their peers, that they may not otherwise have been able to do, is part of what we love doing.

Regards, The Firefly Team
03-Feb

Upsee

Service
Product

Service rating : It all went very smoothly
Product: We are already using the Upsee and are so excited about the possibilities

Read more
that's great news. You will be able to explore so many new adventures, we hope you enjoy it as much as others have.

Regards, The Firefly Team
01-Feb-2017

GoTo Seat

Service
Product

Service rating : Keep up the good work!
Product: It's a good seat but a shame the centre strap wasn't more of a pummel and could move further back. A carry bag would be nice.

I was interested in the splashy but I think it's extremely expensive.

Read more
thank you for your encouragement. I will forward both of those suggestions to our design team, and they can look into the feasibility.

Regards, The Firefly Team
31-Jan-2017

GoTo Seat

Service
Product

Service rating : I ordered a GO to Seat it arrived as expected.
Product: I Love the Go to Seat. It is convenient to carry around and allows our daughter to sit with us at any restaurant or seating area. She is able to be more independent. We also use the upsee at her school. This is awesome too!

Read more
I'm glad we got that product delivered to you. As a user of two of our products, it is brilliant to hear that you make full use of them. thank you for your kind words.

Regards, The Firefly Team
30-Jan-2017

Scooot

Service
Product

Service rating : Ordering was easy and quick. It was also delivered in a very timely manner.
Product: My daughter loves the Scooot! It is a great piece of equipment because it can be used in different ways to work on different muscles. It is also easy to use and can be easily transported to different places like homes that are not wheelchair accessible.

Read more
thank you for your kind feedback, we do our best to make the ordering as easy and rapid as possible. It is great to hear you are a fan of our Scooot, as is your daughter, the developmental benefits are a major asset of the product.

Regards, The Firefly Team
28-Jan-2017

Upsee

Service
Product

Not very accessible for North America in terms of communication

Read more
it is unfortunate that you feel we are hard to get hold of, obviously the time difference between North America and our base here in Northern Ireland would make this difficult, however we do endeavor to respond to all communications as soon as we possibly can.

Regards, The Firefly Team
24-Jan-2017

Playpak

Service
Product

Service rating : ok
Product: ok

Read more
thank you for your feedback and your purchase of our product.

Regards, The Firefly Team
21-Jan-2017

Upsee

Service
Product

Service rating : Thank you Firefly for providing a fast, friendly service to assis in purchasing our upsee!
Product: The Upsee is the best invention! My son and I enjoy using it so much. It has already helped him so much and we are so excited for what this piece of equipment will do for him in the future. Thank you!!!

Read more
it is our pleasure, and thank you for purchasing our products. We truly believe in the Upsee and its ability to help developmentally, we are delighted that this appears to be the case with your son.

Regards, The Firefly Team
20-Jan-2017

GoTo Seat

Service
Product

Service rating : We have made two purchases from firefly. Upsee and Go to seat. We have enjoyed our upsee for the last couple years and dread our daughter growing out of it.
Product: The Go To Seat has been a blessing in our lives giving our daughter comfort. It is so easy to use and switch from the floor base to dinning chair. We used it for the first time at a restaurant and our daughter was able to be engaged and comfortable the entire dinner in a nice restaurant with out needing to be constantly held by my husband and I. It was fantastic and I can't wait to use it more.

Read more
it is excellent to hear that you have become a fan of our products, and also that you are making the most of our products while your daughter is still able to use them. Engagement and participation with family and friends is one of our chief aims, it is fantastic to hear that you were able to achieve this using our products.

Regards, The Firefly Team
18-Jan-2017

Scooot

Service
Product

Service rating : Service is excellent! We had a problem with a part and emailed customer service had a quick email exchange and a replacement was on its way!
Product: We love it!

Read more
we do whatever we can to resolve any issues that may occur, if we managed to fix this in an efficient manner, that's great news. It's also great news that you enjoy the scoot and the developmental impact it can have.

Regards, The Firefly Team
18-Jan-2017

Upsee

Service
Product

Service rating : Nice, intuitive website, speedy shipping!
Product: This is the coolest product ever! We are so thankful it was invented and bring it to some of our son's therapy sessions. He has 2 therapists who both took a look at the product before we purchased it, and support it for his development. The PT program booklet that came with is very helpful too.

Read more
Thank you for your kind words, we do what we can to ensure our website is as user-friendly and informative as possible. Everything we create is designed to help kids and parents alike, to hear that this is the case here is fantastic, so thank you for informing us that your son is doing so well with the Upsee.

Regards, The Firefly Team
17-Jan-2017

Sandal

Service
Product

Service rating : Fast delivery, quality of products.
Product: Fits perfectly and is already in use.

Read more
it is great to hear that you have received your products so quickly and that when they arrived you valued the quality.

Regards, The Firefly Team
17-Jan-2017

Upsee

  • Customer also reviewed:
  • GoTo Seat
Service
Product

Service rating : I didn't have any questions as it is pretty straight forward. All was great!
Product: Wonderful product! My son has had so much fun with this and has graduated away from using the foot pieces as he can now step on his own.

Read more
the simplicity of our website and ordering process is something we have always striven for. The Upsee is very important from a developmental point of view, it is great to hear that it has had that impact with your son. Wonderful news!

Regards, The Firefly Team
17-Jan-2017

GoTo Seat

Service
Product

fast service

Read more
Thank you for your kind comment on our service, we do our best to ensure that we get our products to our customers as quickly as we can, it is great to hear that we have achieved that with your order.

Regards, The Firefly Team
17-Jan-2017

Upsee

  • Customer also reviewed:
  • Adult Waist Belt
Service
Product

Service rating : Good communication,fast service.
Product: It is very easy to use,and very good for practice.

Read more
Thank you for your kind words, we try to be as prompt and informative as possible in all of our communications. The Upsee can help in many different ways in terms of development, it's great to hear that this is the case in your situation.

Regards, The Firefly Team
16-Jan-2017

GoTo Seat

Service
Product

I actually had to return the first seat I ordered because it was too small. The return was no problem and the replacement was send out very quickly. Great customer service and courteous people!

Read more
there can sometimes be sizing issues, which can't be helped, we like to make sure if something like this happens, we get it resolved as quickly as we possibly can. It is great to hear that you were happy with the resolution.

Regards, The Firefly Team