FinluxDirect Reviews

Consumer ratings of FinluxDirect

Feedback for www.finluxdirect.com has been compiled from836 Customer Reviews

  • Feefo member since
  • 25/05/2012
  • Finlux was founded in 1927 and has been manufacturing televisions since 1964. From offering great products at an affordable price, our goal is to firmly establish ourselves as a leading consumer electronics brand within the UK and the rest of the world. Consequently we've set staggering introductory prices for top TVs and we'll be offering extra-special promotions via some of our partners throughout the year.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.finluxdirect.com
20-May

37 Inch LCD TV

  • Customer also reviewed:
  • Delivery
Service
Product

Service rating : Overall, a problem-free purchase via Finlux's excellent website
Product rating : Good picture quality on the tv, and decent-sized buttons (suitable for my stubby fingers!) on the remote.

No Comment
17-May

Finlux 47'' 3D LED TV

  • Customer also reviewed:
  • Delivery
Service
Product

Service rating : Easy to order
Product rating : Very nice TV

No Comment
17-May

Finlux 19'' LED TV/DVD Combi

  • Customer also reviewed:
  • Delivery
Service
Product

Service rating : great
Product rating : great

No Comment
17-May

Finlux 22'' LED TV/DVD Combi TV

  • Customer also reviewed:
  • Delivery
Service
Product

Service rating : Not needed to speak to anyone but ordering was easy and I was kept informed of its progress.
Product rating : I'm very pleased with the TV and the picture, but then I am easily pleased on such things as don't have much experience of comparisons. However, my aerial guy who came to install it says he sees an awful lot of tellies and he was very impressed with the picture quality on this, especially for the size and price of the set. I have not used the dvd player yet

Read more
No Comment
16-May

Finlux 55'' 3D/Smart LED TV

  • Customer also reviewed:
  • Upgrade to 3 year guarantee (55" Models)
  • Delivery
Service
Product

Service rating : Customer service was appaling booked a pm delivery paid extra £6.50 not delivered until 2 days later I had to contact company on a further 3 occasions
Very very poor
Product rating : Product is good although if you have a tech problem you can only get hold of tech advice between 9-5
Still awaiting a reply to problem by email 2 weeks on!

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No Comment
16-May

Finlux 22'' LED TV/DVD Combi

  • Customer also reviewed:
  • Delivery
Service
Product

I phoned customer service at 9.30 today and someone was to phone me back, I am still waiting

Read more
Sorry to hear you are not happy with the sound quality. Please contact our Support team on 0845 459 5282 if you would like to discuss this further.

Support Team
Finlux Direct
15-May

Finlux 40'' LED TV

  • Customer also reviewed:
  • Delivery
Service
Product

Service rating : Excellent product
Product rating : Good quality

No Comment
15-May

26 Inch LED Multi-Region TV/DVD Combi

  • Customer also reviewed:
  • Fixed Wall Bracket for LED/LCD TVs from 23" to 37"
  • Delivery
Service
Product

First item was damaged and I had great difficulty in convincing customer services about the problem,and I was transferred from department to department over 3 days before I was told a new TV was being sent, with only 1 day left on return policy. I had to argue the point to get 7 days return on new TV.

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No Comment
15-May

Finlux 32" LED TV

  • Customer also reviewed:
  • Delivery
Service
Product

First class value - arrived quickly, east to set up, very impressed with picture quality

No Comment
15-May

Upgrade to 3 year guarantee (19-24'' Models)

  • Customer also reviewed:
  • Finlux 22'' LED TV/DVD Combi
  • Delivery
Service
Product

Service rating : No problem whatsoever
Product rating : The guarantee appears good but I hope I shall never have to use it!

No Comment
15-May

Finlux 32'' Smart LED TV

  • Customer also reviewed:
  • Delivery
Service
Product

I could find no reason to fault your service. The TV is exactly as described, and the delivery servicefirst rate.

No Comment
15-May

Finlux 19'' LED TV/DVD Combi

  • Customer also reviewed:
  • Delivery
Service
Product

Quick delivery & excellent value for money.

No Comment
14-May

Finlux 32'' 3D LED TV

  • Customer also reviewed:
  • Delivery
Service
Product

Service rating : Great service
Product rating : Product is fantastic

No Comment
14-May

Finlux 32'' 3D LED TV

  • Customer also reviewed:
  • Delivery
Service
Product

Service rating : excellent service
Product rating : up to now very good

No Comment
14-May

Finlux 32'' Smart LED TV

  • Customer also reviewed:
  • Delivery
Service
Product

Service rating : Missing USB lead. Wireless dongle still not here after 2 weeks. Staff on phone unhelpful.
Product rating : Great picture but poor sound.

Read more
The WiFi dongles have been sent out to customers within the past 24 hours, so will be with you shortly.

Support Team
Finlux Direct
14-May

Finlux 42'' 3D LED TV

  • Customer also reviewed:
  • Delivery
Service
Product

Service rating : easy to use service
Product rating : tv is brilliant, top quality picture, glad i bought this one

No Comment
14-May

Finlux 32" LED TV

  • Customer also reviewed:
  • Delivery
Service
Product

Service rating : Excellent product, great value for money and I would not hesitate to recommend this tv the anyone looking to buy a new television.
Product rating : Easily set up, didn't give it full marks as it takes a wee while for picture and sound to come on.

No Comment
14-May

Finlux 22'' LED TV/DVD Combi TV

  • Customer also reviewed:
  • Delivery
Service
Product

But incorrect call-back no. used causing delay.

No Comment
14-May

Finlux 19'' LED TV/DVD Combi

  • Customer also reviewed:
  • Delivery
Service
Product

Service rating : Very efficient service
Product rating : Very pleased with the quality and value for money

No Comment
13-May

Finlux 19'' LED TV

  • Customer also reviewed:
  • Delivery
Service
Product

Was advised by customer services to buy a new scart cable as my original gave redish pictures from a Sky box, the new one is not any better and I get abetter picture from an old indoor aerial

No Comment
13-May

Finlux 40'' Smart LED TV

  • Customer also reviewed:
  • Delivery
Service
Product

Ridiculous additional client indentification requriements despite me already having paid for the item.

Read more
Thanks for the feedback. Please rest assured that if we have asked for any additional identification, then it is to ensure the security of our customers, which is of paramount importance to us at Finlux.

We hope you are enjoying your TV.

Support Team
Finlux Direct
13-May

Finlux 40'' LED TV

  • Customer also reviewed:
  • Delivery
Service
Product

Service rating : Outstanding service, no nonsense easy to follow information, amazing delivered next day.
Product rating : Delighted with my Finlux 40" Led TV - sleek design, straight forward set up, excellent value for money.

No Comment
12-May

Finlux 32'' Smart LED TV

  • Customer also reviewed:
  • Delivery
Service
Product

The TV was advertised cheaper on Amazon which was discovered after the TV was ordered direct with FInlux. They wouldn't price match even though it was from the same originator. Very bland email sent back to the request for a price match. Poor customer service and terrible operating procedures.

Read more
Thanks for your feedback. We have now contacted you directly in regards to your order. We hope you are enjoying your TV.

Support Team
Finlux Direct
12-May

Finlux 32'' 3D LED TV

  • Customer also reviewed:
  • Delivery
Service
Product

Service rating : Overall it's a bargain.
Product rating : The TV is excellent the only thing that lets it down are the 8 pairs of cheap glasses, I'd rather have just 2 decent pairs.

No Comment
12-May

Finlux 32'' Smart LED TV

  • Customer also reviewed:
  • Delivery
Service
Product

Excellent

No Comment