Financial Claims Made Simple Reviews

Consumer ratings of Financial Claims Made Simple

Feedback for www.financialclaimsmadesimple.co.uk/ has been compiled from 368 Customer Reviews

  • Feefo member since
  • 29/05/2013
  • We're a small company of experts passionate about recovering PPI. When you phone you'll get through to someone who recovers PPI all day long, not a call-centre employee reading from a computer. We're one of the most experienced companies around and started recovering missold PPI back in 2007. We pride ourselves on our customer service and our ethical and transparent approach. That's why we let each customer use the Claims Tracker to see inside our database and view the work we've been doing on their behalf. We're cheaper than other claims companies because we don't spend a fortune on advertising, all of our customers find us on the internet. We hate those unwanted telephone calls and text messages that some companies use for marketing and will never use them!

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateServiceRatingCustomer ReviewReply from www.financialclaimsmadesimple.co.uk/
10 Hour(s) ago

Beneficial Finance

Kept up to date once claim is started however a little disappointed with some minor things

No Comment
24-Apr

Friends Provident

The entire experience has been outstanding and very professional

Thank you

No Comment
17-Apr

MBNA

Latest

Very professional, good service

23-Apr-2015
Very pleased with the results obtained

Read more
Thank you for your positive comments, Phillip - it's good to hear that we kept our promise and delivered fist class customer service.

If we can be of any further assistance, please do let us know. And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
15-Apr

PBA - RBS

Brilliant customer service from beginning to end and just as in the company name it was so simple, 10/10

Read more
Thank you for your positive comments, Anthony - it's good to hear that we kept our promise and delivered first class customer service.

If we can be of any further assistance, please do let us know. And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
04-Apr-2015

Abbey National

Little on-going communication so we were in the dark most of the time as to what was happening - had to chase for info - some confusion over the 25% contribution advice.

Read more
Further to our conversation I can only apologise that you feel that you have not had a great experience.
We pride ourselves on delivering excellent customer service and ensuring that customers are kept up to date with the status of their claim.
We do have an online claims tracker service on our web site, however I do accept we could have communicated with you more effectively once you were in receipt of your re-dress.
I have taken on board your comments and will be reviewing our processes. In addition I will be updating you on the other claims you have made with us.
Thank you for taking the time to provide us with this feedback, apologies once again that you felt let down by our service.

Steve
Team Leader
01-Apr-2015

MBNA

Very helpful. Explained everything carefully and concisely. Kept you informed and dealt with all the awkward matters on your behalf. Well pleased with them.

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Thank you for your positive comments, Christopher - it's good to hear that we kept our promise and made it hassle free for you.

If we can be of any further assistance, please do let us know. And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
01-Apr-2015

Royal Sun Alliance

I would just like to thank the team for their help. They were most helpful at all times, A person named Alan? kept me in the loop at all times, and the whole thing was dealt with swiftly and professionally. Many thanks once again

Julia Shapter

Read more
Thank you for your comments, Julia - it's good to hear that Alan looked after you in is usual professional way.

If we can be of any further assistance, please do let us know. And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
01-Apr-2015

Barclays Bank

Excellent, reliable and efficient, this compensate the high fees.

Read more
Thank you for your comments, Mathew - we pride ourselves in first class customer service and I am glad we delivered on this promise.

If we can be of any further assistance, please do let us know. And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
01-Apr-2015

HSBC

Great could not do it without you

Read more
Thank you for your comments, Robert - I'm pleased that we kept our promise and did all the hard work for you.

If we can be of any further assistance, please do let us know.
And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
31-Mar-2015

Lloyds Bank

I would like to thank financial claims made easy for getting my claim against lloyds bank sorted out so quickly and with out any trouble kind regards Mr j d woollett.

Read more
Thank you for your comments, John - I'm pleased that we kept our 'hassle free' promise and did all the hard work for you.

If we can be of any further assistance, please do let us know.

And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
30-Mar-2015

Barclays Bank

Generally good service, a little expensive and confusing communications.

No Comment
28-Mar-2015

MBNA

My husband di most of the contact work , and I know we had a few issues , but overall the service was good from you point of view
thanks

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Thank you for your comments, Joy - I'm pleased that we delivered good service

If we can be of any further assistance, please do let us know.

And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
19-Mar-2015

Barclays Bank

Imformed me of lastest info regarding claim.

Read more
Thank you for your comments, Anthony - I'm pleased that we kept our 'hassle free' promise and kept you informed.

If we can be of any further assistance, please do let us know.

And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
17-Mar-2015

HSBC

These guys made it so simple to check whether I had any PPI on my old credit cards and loans. I didn't have to lift a finger. They did all of the hard work and managed to get me a payout of £450! Thank you!!

Read more
Thank you for your comments, Oli - so kind :-)
I'm pleased that we kept our 'hassle free' promise and did all the hard work for you.

If we can be of any further assistance, please do let us know.

And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
16-Mar-2015

Endowment - Standard Life

They di an excellent job, without them we would not have got our money back. We would recommend them to anyone.

Read more
Thank you for your kind comments, Sandra - we pride ourselves in first class customer service and our promise is to do all of the hard work, so you don't have to :-)

If we can be of any further assistance, please do let us know.

And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
12-Mar-2015

Barclaycard

fast efficient and very professional

Read more
Thank you for your kind comments, Brenda - it's good to hear that we kept our promise and made it hassle free for you.

If we can be of any further assistance, please do let us know.

And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
12-Mar-2015

Barclaycard

Very good

Read more
Thank you for your kind comments, William - it's good to hear that we kept our promise and made it hassle free for you.

If we can be of any further assistance, please do let us know.

And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
12-Mar-2015

NatWest

Financial Claims Made Simple achieved all that they set out to do and obtained very satisfactory results for me.

Read more
Thank you for your kind comments, Robert - it's good to hear that we kept our promise and made it hassle free for you.

If we can be of any further assistance, please do let us know.

And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
12-Mar-2015

RBS

Knowledgeable and professional . Recommended

Read more
Thank you for your comments, Neil - I'm pleased that we delivered good service.

If we can be of any further assistance, please do let us know.

And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
12-Mar-2015

Lloyds Bank

Easy to use efficient service

Read more
Thank you for your comments, Craig - it's good to hear that we kept our promise and made it hassle free for you.

If we can be of any further assistance, please do let us know.

And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
10-Mar-2015

Santander

They kept me informed every step of the way. On the odd occasion I had to phone, the advisor checked my account so they knew exactly what the status of my account was. Always handled in a professional but friendly manner.I would recommend them To anyone who think they may be owed PPI.

Read more
Thank you for your comments, Janet - we pride ourselves in first class customer service and I am glad we delivered on our 'hassle free' promise.

If we can be of any further assistance, please do let us know.

And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
10-Mar-2015

Cheltenham & Gloucester

Brilliant friendly advise and help from start.to finish

Read more
Thank you for your comments, Simon - it's good to hear that we kept our promise and made it hassle free & professional for you.

If we can be of any further assistance, please do let us know.

And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
10-Mar-2015

Endowment - Scottish Amicable

could not fault them

Read more
Thank you for your comments, Janet - we pride ourselves in first class customer service and I am glad we delivered on our 'hassle free' promise.

If we can be of any further assistance, please do let us know.

And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager
10-Mar-2015

Barclays Bank

I did most of the work talking directly to my bank

Read more
Hello Ivan and thank you for your recent comments regarding our service.
We were very sorry to hear that it fell short of your expectations, but we were extremely grateful for giving us the opportunity to discuss and resolve matters with you. We fully understand and appreciate that it was very frustrating for you to be contacted directly by your bank against your wishes and despite appointing us and we can certainly appreciate why you felt compelled to deal with them yourself at that point. As we explained, banks are aware that customers use our company because they don’t want to deal with the complaint themselves. However we also explained that we cannot actually prevent the banks from ignoring these wishes and contacting customers directly anyway.
We would like to thank you for your understanding and have passed the feedback onto the bank concerned.

Sally
Marketing Manager
09-Mar-2015

Barclays Bank

Everything was done with amazing communication throughout the process. Very helpful staff every time I called in was never rushed, clear information from each person in spoke to.

This is a great service.

Read more
Thank you for your kind comments, Nicholas - we pride ourselves in first class customer service and I am glad we delivered on our 'hassle free' promise.

If we can be of any further assistance, please do let us know.

And don't forget, you could get £25 for recommending your friends and family – what have you got to lose? Just simply visit financialclaimsmadesimple.co.uk/recommend

Sally
Marketing Manager