Fat Face Reviews

Consumer ratings of Fat Face

Feedback for www.fatface.com has been compiled from41390 Customer Reviews

  • Feefo member since
  • 04/01/2010
  • Fat Face is a leading designer of men's clothing, women's clothing and kids clothing for an active lifestyle. Life is out there, make the most of it.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.fatface.com
27-Apr-2013

BREAKYARD CARGO SHORT

Been using Fat Face for years now, always well made and always suits me !

Read more
Wowzers! Glad to hear you're such a fan of them - the team will be delighted with the feedback!

Clare @ Fat Face
27-Apr-2013

BLUE SEA GRAPHIC HOOD

We especially like the 'Life is out there' clothing - with some good images used, which our kids love. Fat Face children's clothes are of good quality and well wear. Wish you would bring out a bigger range for boys though - more of the same!

Read more

The Kidswear Team will be delighted with your lovely feedback - and your request for more colours :-) I hope your boy has lots of fun in his hoody in the meantime!

Clare @ Fat Face
27-Apr-2013

PENNY MIXED TUNIC

Brilliant - as they post through letter box if you're not in, rather than automatically taking it all the way to post office/or a difficult delivery place.

No Comment
27-Apr-2013

SCROLL BORDER MAXI SKIRT

The service was impeccable, picked it up form my local shop in Chichester where the assistant was really cheerful and helpful and even chatted about how much they all liked the skirt.

Read more
I must say I agree :-) It's really comfortable, but still quite special. I'm glad you were so happy with it too!

Clare @ Fat Face
27-Apr-2013

COLOURED BEAD BRACELET

  • Customer also reviewed:
  • SS SLUB PIQUE POLO
  • SS SLUB PLAIN JERSEY POLO

I love shopping at Fat Face but this is the first time I have shopped with them online. I will definitely be shopping online with them again. One very happy customer!

Read more
Yay! I'm glad you were pleased with everything. If there's anything else you need, just shout and we'll do our best to help you :-)

Clare @ Fat Face
27-Apr-2013

FLO MIXED FLORAL JERSEY DRESS

  • Customer also reviewed:
  • LILAH BUTTERFLY DRESS
  • POLLY SMOCKED MIXED TEE

I made an order before 3pm and paid for next day delivery but it didnpt arrive till the next day. i complained and got my money back but still it has not increased my confidence in the service as I wasted a whoel day waiting in for the delivery

Read more
That's terrible, I'm so sorry you had to wasted day. It must have been something on our end, as Royal Mail are usually great with the Next Day service. I'm glad you've got your money back for the service, but I understand how you feel. If you do need anything else, or you'd like to try another order with us, just shout and we'll look after you.

Clare @ Fat Face
27-Apr-2013

POLLY SMOCKED ETHNIC GEO TEE

  • Customer also reviewed:
  • POLLY SMOCKED MIXED TEE

Delivery was delayed and longer than I had been quoted.
However when I progressed the matter with a member of the customer services team they were extremely helpful

Read more
Howdy! I'm sorry you had to wait for the delivery, but I'm glad we were able to help you out when you had questions.
That fabric sounds a little bit odd - if you continue to have problems do get in touch at customerservices@fatface.com.

Clare @ Fat Face
27-Apr-2013

CLARA CROCHET TUNIC

  • Customer also reviewed:
  • HOLLY CERAMIC BEAD NECKLACE
  • WATERFALL POINTELLE CARDI
  • etc.

Really easy to order and quick delivery

No Comment
27-Apr-2013

SS SLUB PLAIN JERSEY POLO

Prompt delivery and excellent quality.

No Comment
27-Apr-2013

SS FINE STRIPE JACQUARD POLO

  • Customer also reviewed:
  • SS PLAIN SLUB JERSEY POLO

Good sizing

No Comment
27-Apr-2013

INDIGO ZIP THROUGH HOODY

  • Customer also reviewed:
  • SS PLAIN SLUB JERSEY POLO
  • SS SLUB PLAIN JERSEY POLO

Product was good, just a shame about the period it took from order to delivery. Nearly 2 weeks

Read more
I'm sorry the system error affected you - I can assure you that steps have been taking to ensure similar problems don't happen again!

Clare @ Fat Face
27-Apr-2013

AIRLIE SWEAT

  • Customer also reviewed:
  • LYME ZIP THROUGH SWEAT

fast service, good comunication

Read more
Hope you love the Lyme Sweat as much as the Airlie - let us know how you get on with it :-)

Clare @ Fat Face
27-Apr-2013

BECCY FESTIVAL PRINT SKIRT

  • Customer also reviewed:
  • CHERRY CROCHET TEE
  • CLARE A LINE BRODERIE SKIRT
  • etc.

fast and free

Read more
My apologies you found the skirt and dress to be too short! I'll pass the feedback along for the Tech Team to have a look into.

Clare @ Fat Face
27-Apr-2013

COASTAL CHINO

This would have been excellent however too many times I have tried to purchase items both in store and online to find the item advertised is no longer in stock.

No Comment
27-Apr-2013

CALDER CARGO SHORT

  • Customer also reviewed:
  • DILLAN CHECK CARGO SHORT
  • EMILY EMBROIDERY TEE
  • etc.

good service always

No Comment
27-Apr-2013

AIRLIE SWEAT

First class could have asked for better service thanks

Read more
You're very welcome! I'm so pleased you were happy with everything :-)

Clare @ Fat Face
27-Apr-2013

LEATHER BOWLING BAG

Good quality & quick delivery!

No Comment
27-Apr-2013

DAKOTA HOODIE

  • Customer also reviewed:
  • WHINNIE MESH LINED JACKET

Very fast and efficient. Pleasure to shop with fat face

No Comment
27-Apr-2013

BUTTERFLY SCARF

Good service overall

No Comment
27-Apr-2013

TROPEZ HERITAGE 25 YEARS TEE

Speedy service

No Comment
27-Apr-2013

BOY SHORT

  • Customer also reviewed:
  • TANKINI CLASSIC STRIPE TOP
  • TANKINI SPOT TOP
  • etc.

I ad a product on bak order and I felt they could have kept me more up to date as to when this was due for delivery.

Read more
I hope someone at Customer Service is looking after you, but if not, please get in touch via email at customerservices@fatface.com.

Clare @ Fat Face
27-Apr-2013

BREACONS WAFFLE HOODY

  • Customer also reviewed:
  • CONTRAST SS CREW NECK
  • MENS 3PK PLAIN ANKLE SOCKS

Awful delivery service

No Comment
27-Apr-2013

KENNET DOBBY SS CHECK SHIRT

Item took longer than it should have to arrive, but otherwise good service.

No Comment
27-Apr-2013

BOOTCUT DARK SCRUBBED

  • Customer also reviewed:
  • BOOTCUT GREEN INDIGO

Delivery of two "in stock" items took ten days from the date the order was placed, not including a couple of bank holidays. No emails or other communication to update me on order progress. Items then arrived and I received a shipping confirmation email later that day after my order arrived.

Read more

My apologies you had such a long wait for the kit, and that we couldn't provide an update for you. I hope it never happens again, but if it does we'll know what to do!

Clare @ Fat Face
27-Apr-2013

SOPHIA BRODERIE DRESS

  • Customer also reviewed:
  • SOPHIA SCROLL BORDER DRESS
  • VINTAGE SURFBOARD TEE

Love fat face

No Comment