Expedia Reviews

Consumer ratings of Expedia

Feedback for www.expedia.co.uk has been compiled from 212056 Customer Reviews

  • Feefo member since
  • 04/12/2012
  • Whether you know exactly what trip you want, need ideas, or want help narrowing down your search, Expedia.co.uk makes it easy to find the holiday that is right for you. Launched in November 1998, Expedia.co.uk is operated by Expedia, Inc., the world's largest online travel company. The award winning, Expedia.co.uk is the largest online travel provider for the UK, serving millions of travellers every year.

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Reviews

DateServiceRatingCustomer ReviewReply from www.expedia.co.uk
1 Hour(s) ago

Flight + Hotel Booking

Very easy to find what I wanted at the best price and location. I highly recommend.

No Comment
1 Hour(s) ago

Flight + Hotel Booking

Quick and efficient and fairly simple.

No Comment
1 Hour(s) ago

Activity/Attraction Booking

Agent was helpful but price was not the 20% discount promised compared with like for like services at other companies. Have since received an email asking me to contact transfer company with a link that doesn't work as they don't have my exact travel details. Will probably cancel and book elsewhere.

No Comment
1 Hour(s) ago

Car Rental Booking

The car I received was not the car advertised. The car company refused to take responsibility and placed the blame firmly with expedia. In the end I just had to accept the car they gave me.

In my booking I booked a compact car, with expedia's description being "ford focus or similar". Budget gave me what they call a compact, which was a corsa. This is clearly a different class of car. When challenged, Budget said they were giving be a compact car, and that expedia were at fault for the poor description.

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No Comment
2 Hour(s) ago

Flight Booking

Re booking your ref 371C5V made on 29/4/2015 return flight Air Canada LCFHC5 to Toronto 11th June to 14th July I had to contact Expedia 29/5/2015 by phone after sending two emails prior to that(no response) to get my ticket confirmed in order to print my E ticket. Also my E ticket states the the total cost of my ticket is £420.36 and not 435.36 which was paid via my debit card and as stated on my bank statement will I be reinbursed? This whole experience has caused me much anguish

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No Comment
3 Hour(s) ago

Flight Booking

I usually book all my travel through Expedia as I work in the Travel industry and I travel a lot to/from Stockholm. My last booking with you (itinerary no. 7111669320417) was two one way tickets, out with Norwegian and back with BA. I tried to enter my frequent flyer numbers in at time of booking but this did not register. I tried to enter them afterwards and it would not except my Norwegian FF no. I sent an email to Expedia customer services a few weeks ago to rectify this but my email was never replied too and Norwegian does not allow FF numbers to be entered AFTER a booking has been made. I feel this is Expedia's error as your booking engine did not allow me to enter the FF number in at time of booking. I have now lost out on points and this is the only reason I booked Norwegian. In future, I will book Norwegian flights directly with the airline if you cannot rectify the problem. Thank you, Nina

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No Comment
4 Hour(s) ago

Flight Booking

I had no problems booking with Expedia and the whole process was remarkably easy

No Comment
4 Hour(s) ago

Hotel Booking

Easy website to navigate. Used Expedia before never any problems.

No Comment
6 Hour(s) ago

Flight + Insurance Booking

Easy web site great service

No Comment
7 Hour(s) ago

Hotel Booking

Very good no problems , holiday confirmed from hotel very quickly

No Comment
8 Hour(s) ago

Flight + Hotel Booking

straight forward booking, great price

No Comment
14 Hour(s) ago

Flight + Hotel Booking

It was very smooth

No Comment
17 Hour(s) ago

Hotel Booking

pleased with the service

No Comment
19 Hour(s) ago

Hotel Booking

I selected a secret hotel option including transfers...seemed like a bit of fun!
The booking was not as advertised (itinerary showed transfers were additional) and price of hotel was more expensive than advertised hotel rate (advertised rate included transfers and same cost as through expedia excl transfers) and additionally secret hotels are supposed to be cheaper 'by up to 40%'.
I immediately wrote to expedia and received a case number (27 April 2015) and have heard nothing since. I called last weekend and was told my case had been escalated and a supervisor would be asked to look at and I would receive call back....5 days on, nothing. I have called again this evening and told that I need to email again - to same address...which I have done. Perhaps this time there will finally be a response or even an update.....
I have used expedia before, but I am thoroughly disappointed with this experience....I have been misled and would strongly advise against the Secret Hotel option, however much 'fun' the lottery option may seem to offer....

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No Comment
20 Hour(s) ago

Hotel Booking

Quick and easy

No Comment
20 Hour(s) ago

Hotel Booking

Found it very easy to book our hotel and wll se again

No Comment
20 Hour(s) ago

Car Rental Booking

We had a change in flights and we could not locate the notification email that Expedia allegedly sent. We called Expedia and the Airline to try and change our connecting flight to something that worked better than what we were moved to but both parties insisted on calling the other. Furthermore, the check in process for the flights was difficult as we could not check in through the airline itself. We were very unhappy with the experience we had with our air travel through Expedia.

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No Comment
21 Hour(s) ago

Flight Booking

Easy to book and confirmation was sent quickly.

No Comment
21 Hour(s) ago

Flight + Hotel Booking

I had made an mistake with the booking dates. Although i had to sort out the change of flights myself, Expedia persuaded the hotel to accept the change of booking

No Comment
22 Hour(s) ago

Hotel Booking

I could not book one of 5 hotels I needed to stay in over the internet. I made a phone call, a human answered in a reasonable time and was helpful, polite and quick.
well done! Trip went perfectly.

No Comment
24 Hour(s) ago

Hotel Booking

Value for money and excellent support and information

No Comment
24 Hour(s) ago

Flight + Insurance Booking

Easy for anyone to book flights

No Comment
24 Hour(s) ago

Flight Booking

easy to use

No Comment
25 Hour(s) ago

Hotel Booking

We booked a hotel only to find that there was no breakfast included in the price and that the hotel did not have a car park.

No Comment
26 Hour(s) ago

Hotel Booking

Got just what i was looking for

No Comment