Expedia Reviews

Consumer ratings of Expedia

Feedback for www.expedia.co.uk has been compiled from 230062 Customer Reviews

  • Feefo member since
  • 04/12/2012
  • Whether you know exactly what trip you want, need ideas, or want help narrowing down your search, Expedia.co.uk makes it easy to find the holiday that is right for you. Launched in November 1998, Expedia.co.uk is operated by Expedia, Inc., the world's largest online travel company. The award winning, Expedia.co.uk is the largest online travel provider for the UK, serving millions of travellers every year.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateServiceRatingCustomer ReviewReply from www.expedia.co.uk
25 Minute(s) ago

Hotel Booking

Great! Smooth, no problems and great value.

No Comment
44 Minute(s) ago

Hotel Booking

easy to do

No Comment
48 Minute(s) ago

Flight Booking

Always quick and easy

No Comment
54 Minute(s) ago

Hotel Booking

Lovely bright, clean modern room. Perfect. Breakfast provided, easy check in, Great value

No Comment
57 Minute(s) ago

Flight + Hotel Booking

Would be useful to know what all the additional costs are over and above i.e. luggage cost, online check in etc. etc.

No Comment
1 Hour(s) ago

Flight + Hotel Booking

It was useful to be able to book a hotel for a period that did not match the outward and return flights. It would have been even better if I could have booked car hire as part of the same operation, and again for a period that did not tally exactly with the flights

No Comment
1 Hour(s) ago

Flight Booking

easy to navigate website and book flights/hotels

No Comment
1 Hour(s) ago

Hotel Booking

Perfectly straightforward process to book the hotel. Map view was very usefult to find a suitable location. Nice to get Nectar points too!

No Comment
1 Hour(s) ago

Activity/Attraction Booking

Very good for deals. I managed to get a bargain for my 50 birthday next year. I found the site very easy to use.

No Comment
1 Hour(s) ago

Flight + Hotel Booking

Overall I really like Expedia and consistently use your services. However I specifically booked the hotel (Okura Bangkok) as it was a VIP nominated hotel and as an elite customer being out of season I hoped I might receive a room upgrade and asked if I needed to mention anything to the hotel to this effect on arrival. Firstly I was told I was not an elite customer, then I was told I was and that you had written to the hotel accordingly twice but they had not responded. I then heard nothing more and the hotel clearly had no idea what I was talking about when I mentioned it to them. If VIP/elite customer options are not actually provided by the hotel (I appreciate that it is only when availability permits) then it should not be advertised as such on your website.
Kind regards
Ian McGregor
+447966473389

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No Comment
1 Hour(s) ago

Hotel Booking

Easy to use and good prices.

No Comment
1 Hour(s) ago

Flight Booking

quick

No Comment
1 Hour(s) ago

Hotel Booking

The booking was fine, but I did not receive an email confirmation after booking.

No Comment
1 Hour(s) ago

Activity/Attraction Booking

No Booking confirmation. I had to ring!
Got passenger marital status wrong. I had to ring!
No transfer bookings sent - although paid for. I had to ring!
Then sent only one of two. I had to ring!
Then, when no promised confirmation email from transfers company, I had to ring! Expedia told me not to worry, but to email the transfers company cold. Of course, this elicited no response from them. I had to ring!
When, a few days before the holiday I had to ring (yet again) about the lack of transfer confirmation, they said they would cancel the transfers, and that I should book again.
The fact that I told the representative that I did not know how to do this did not make a shred of difference to them.
Issue only resolved when I insisted on speaking to a senior colleague, who simply rang the transfers company.
A disaster of organisation from start to finish!! Note how many times this message contains the phrase "I had to ring!"

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No Comment
1 Hour(s) ago

Hotel Booking

Trouble free excellence

No Comment
2 Hour(s) ago

Hotel Booking

Latest

Good experience and prices on Expedia although the pop ups are really annoying '9 people booked this hotel in the last xxx' even when you close them they keep popping up.

Also I would expect to be able to leave feedback via Feefo on mobile. Tablet not great either.

31-Aug-2015
Also shocked you don't respond to any feedback!

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No Comment
2 Hour(s) ago

Activity/Attraction Booking

Both members of staff I spoke to were very helpful in booking my trip and transfers.
Thanks

No Comment
2 Hour(s) ago

Flight + Hotel Booking

You contacted the Hotel for me to confirm the
benefits I would get with my Premier Room
booked through Expedia.
This made me feel relieved and not concerned.

Thank You again for being professional.

No Comment
2 Hour(s) ago

Hotel Booking

I had to reset my password then had to resubmit all my booking info again which was a little annoying.

No Comment
3 Hour(s) ago

Hotel Booking

No problems with website or Booking

No Comment
3 Hour(s) ago

Car Rental Booking

The original price was fine but they tried to sell me lots of upgrades and other stuff that I considered essential and this resulted in an additional bill of over 200 dollars! The car also smelt of smoke but I didn't notice at first as they had obviously sprayed the car with something and over time this wore off.

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No Comment
3 Hour(s) ago

Hotel Booking

so easy to book.

No Comment
3 Hour(s) ago

Flight + Hotel Booking

Very easy to arrange a hotel and flight. Done within a few minutes even though we didn't know where we wanted to go wen we first stated!

No Comment
3 Hour(s) ago

Hotel Booking

Latest

I wanted a hotel near to an airport and expedia were the only accessed web site able to hone in on this requirement and also give the distances from the airport ...impressive

31-Aug-2015
had problems booking on the inter net which may have been because i was accessing through Firefox ...tried using Google Crome and everything went OK except that the confirmation page didn't show and the associated email was late reaching my email address.

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No Comment
3 Hour(s) ago

Hotel Booking

Quick. Easy. Acurrate info

No Comment