Electrical Experience Reviews

Consumer ratings of Electrical Experience

Feedback for www.electricalexperience.co.uk has been compiled from801 Customer Reviews

  • Feefo member since
  • 29/04/2010

  • electricalexperience.co.uk is an established division of a long standing electrical retailer and e-tailer, which has been trading for over 15 years. We stock all leading electrical brands and you will find some of the lowest prices on offer across the whole of the U.K., with an unprecedented after-sales service which is the envy of many other online retailers. We are confident that no one can match our combination of low prices, product knowledge and excellent after-sales service.

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The rating shows just the review scores in the category or product area selected.

about.The percentage of all customers leaving a review who rated the service 'good' or 'excellent'.

Service

Pie Chart shows the reviews scores for 801www.electricalexperience.co.uk
about.The percentage of all customers leaving a review who rated the product either 'good' or 'excellent'.

Products

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Reviews

DateProductRatingCustomer ReviewReply from www.electricalexperience.co.uk
20-May

SAMSUNG PS51E8000GUXXU

Service
Product

Service rating : 2nd order in 3 years, spoke on live chat to confirm my tv was instock, not son after purchase they called and next day i had a 51" 3d plasma before noon.
Would'nt hesitate to use again.
Product rating : Grerat tv, does'nt support checkerboard for 3dtvplay but apart from that its a awsome pictre !

Read more
No Comment
29-Apr-2013

Sony SVR-HDT500

Service
Product

Service rating : website was not up to date sony product was not available despite going through full purchase process rapid telephone call from ee we agreed replacement product
Product rating : not a sony now a humax recorder it's good

Read more
Thank you for your comments.

Unfortunately in this case we had not updated the website quickly enough to show that this model is now unavailable. I apologise for the inconvenience caused. However I am pleased to see that you are happy with the replacement item we offered.

Kind Regards

Electrical Experience
29-Apr-2013

LG 42LS5600

Service
Product

Ordered Mon 22nd 11.05, Stuart called from Electrical Experience at 11.35 to ask if they could deliver on Tues the following day. Product delivered 14.30 Tues. It can't get any better than that!!!

 No Comment
24-Apr-2013

Samsung UE55ES6800

Service
Product

Service rating : Fast communication and even faster delivery. Ordered today and they delivered 2 days later
Product rating : TV is great. Really clear. Have yet to try the other stuff as still have not have internet connection at home.

 No Comment
23-Apr-2013

Samsung UE55ES6300

Service
Product

Very good efficient service

 No Comment
16-Apr-2013

Panasonic TX-P42GT50B

Service
Product

Service rating : Brilliant service, in-store and over phone.
Product rating : Ex-display but looks like ne

 No Comment
15-Apr-2013

PANASONIC TX-L37E5B

Service
Product

Service rating : Unfortunately the TV I wanted was sold out but I was offered an ex display model at a very good price and could not tell it wasn't new when it arrived.
Product rating : heard the picture wasn't the best but after some fiddling with the settings got a great picture as useual from Panasonic.

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No Comment
12-Apr-2013

LG 42PM470T

Service
Product

Service rating : very competitive price, excellent communication regarding delivery, goods arrived securely packaged.
Product rating : Sensor for remote control is too easily blocked as it is on the very edge of the tv. Remote has buttons that almost merge into each other and is therefore easy to press the wrong button in error.

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No Comment
07-Apr-2013

Panasonic TX-P42ST60 42 Inch Smart 3D Television

Service
Product

Service rating : Order Easter Sunday on line so was Tuesday morning they rang me , Thursday I had the tv :)
Product rating : At first thought it did not seam much different in quality as old tv I had ( watching sky ) but put bluray DVD in and wow and 3d was better than expected as only seen 3D at cinema , only down side trying get more 3D glasses for it hard work out what ones to get but great tv

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No Comment
04-Apr-2013

PANASONIC TX-L37ET5B

Service
Product

Service rating : I phoned after the delivery The people where very helpfull
Product rating : By delivering, box and the pastic where damaged, the young foam was broken in 9 pieces. Also the box was damaged, holes in it. They put also new slice tie on the top from the box. And I miss several accesories. Main lead, 4x 3D eyewear, screw 4x XYN4/F25FJK. The deliver man said to me the it was fallen from the pallet. He put in his system for signature that the box was broken.
Hopefully is there nothing wrong with the tv!

Read more
Thank you for your comments.

I apologise that the box arrived damaged. We have asked the courier to investigate how the item could have arrived to you in a less than perfect condition. Just to confirm we are sending out the accessories you have missing from the box. Can I ask you check the TV thoroughly and if you are not happy with anything at all please get in contact with us again.

Once again I am very sorry for the inconvenience caused. I am happy to see that you were please with how helpful our team is.

Kind Regards

Electrical Experience
25-Mar-2013

SAMSUNG UE40ES5500

Service
Product

Service rating : Fast delivery. Reliable
Product rating : Good picture needed sound bar to improve quality of speakers

 No Comment
21-Mar-2013

Panasonic TX-L42E6B

Service
Product

Service rating : Excellent service, efficient and no-nonsense approach and communication
Product rating : Excellent TV and no complaints.

 No Comment
21-Mar-2013

PANASONIC DMR-HW120EBK

Service
Product

Excellent service, phoned to arrange a convenient delivery day.

 No Comment
19-Mar-2013

Panasonic NA168VX3

Service
Product

First class from start to delivery!

 No Comment
19-Mar-2013

Bosch WTW863S0GB

Service
Product

Service rating : Good price and service, all delivered smoothly with good communication throughout.
Product rating : Much quicker and quieter than £585 AEG heat pump tumble dryer it has replaced, which broke down twice in under 4 years. Seems very well designed and engineered.

 No Comment
15-Mar-2013

Samsung UE32ES6300

Service
Product

Service rating : Electrical Experience delivered a tv in Feb. Unfortunately, the tv picture was so bad that the product must have sustained damage at some point. When I pointed this out, EE readily agreed to supply a replacement.I did not agree to submit a photo of the screen image online and EE accepted my decision. The price from EE was the most competitive I found online. Although I do not normally buy product aftersales insurance, I did on this occasion because the 5 year price from EE was very good (approx £45)
Product rating : I purchased the tv on the basis of WHICH and other online reviews. I am completely satisfied with the Samsung tv.

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No Comment
07-Mar-2013

Samsung UE55ES6300

Service
Product

Service rating : The service from Electrical Experience was excellent.
Product rating : So far so good, still to learn a lot more about the tele

 No Comment
05-Mar-2013

SAMSUNG UE40ES5500

Service
Product

excelent service

 No Comment
04-Mar-2013

LG 32LM620T

Service
Product

Excellent service. Thanks!

 No Comment
27-Feb-2013

LG 37LS570T<br />37 inch LED TV 1080p Full HD

Service
Product

Somewhere between good and poor - appreciated the phone call from Electrical Experience to arrange delivery but thought they could have done a lot better than offering a delivery slot of 9am-6pm, which means taking an entire day off work to wait for delivery.

Read more
Thank you for your comments.

I am pleased to see that you were happy with the option of choosing a convenient day for delivery. However I do understand that an all day delivery isn’t ideal for everyone, with this in mind we ensure we contact each customer prior to delivery so we can confirm the most convenient time for them. You should have also been offered the option for an AM delivery which would have ensured delivery in the morning for £9.99. I apologise that this was not the case and I have spoken to our sales team to remind them of this service. We do also offer a Saturday delivery service for £24.99 which should have been offered as another alternative so you did not have to take a whole day off.

I am very sorry for the inconvenience caused however I am pleased to see you are happy with the product.

Kind Regards

Electrical Experience
27-Feb-2013

LG 37LS570T<br />37 inch LED TV 1080p Full HD

Service
Product

Service rating : Good contact on the delivery time, very polite
Product rating : All as expected, very pleased.

 No Comment
26-Feb-2013

Samsung UE55ES6300

Service
Product

Service rating : Very efficient
Product rating : Superb TV

 No Comment
20-Feb-2013

Beko DWD5412W Full Size Dishwasher With 5 Programmes & 4 Wash Temperatures & 12 Place Settings

Service
Product

Phone manner was excellent, service was quick overall excellent service.

 No Comment
19-Feb-2013

LG 47LM620T

Service
Product

Service rating : that weas great
Product rating : that was great

 No Comment
19-Feb-2013

Samsung UE40ES6300

Service
Product

It was ok, but I didn't enjoy the fact that "Electrical Next Day" was actually "Electrical Next Week".

Read more
Thank you for your comments.

Unfortunately we had been let down with stock. We do aim to dispatch all orders within 2 - 5 working days. In the case we dispatched on the 7th working day. I apologise for the delay but we do keep customers informed every step of the way if there are any issues at all.

Kind Regards

Electrical Experience