We built the Eden Project in Cornwall in a disused clay mine, transforming it into a rich, global garden where people can learn about nature and get inspiration about the world around them.
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I placed an online order and communication regarding the dispatch of this was poor. I telephoned customer services for information and got through to an answerphone. Despite leaving a message nobody returned my call. My item did turn up via a third party company but at no point was I informed this would happen. Disappointing !!
Service rating : Delivery service was quick yet quite expensive delivery charge.Product rating : Great quality & we are very happy with the product - thank you!
I loved the product when it arrived, I ordered the pampas grass and it was in excellent condition and packaged very well.
Service rating : My plants arrived in perfect condition - it was obvious that care had been taken to keep the box upright.Product rating : My plants are all very healthy and have survived the journey. I did, however, take care not to put them outside straight away, to let them get acclimatized to the unusually cold mid-May weather!
Service rating : No complaints, very quick service.Product rating : One minor complaint, it has 2 stickers on it which i did not want but they do not peel off without leaving the adhesive residue on which is a bit of a pig to get off, comes off in the end though.
I also found it is a bit of a knack getting the cards out as the pocket is quite deep, what I do now is squeeze the back of the pockeet and sort of push them out.
I ordered and believe paid for two packets of seed for "The Mexican gherkin" ,paying a total of £9.60 inc p&p of £2.50. An envelope arrived on 28 May containing only one packet of seed. The cost of postage was only 53p. So I am most unhappy with your service having paid £9.60 for one packet of seed. This works out at 48p per seed.
Service rating : easy to use website. good to know the plants will be coming from such a reputable sourceProduct rating : plants havent arrived yet
Service rating : My coffee plant arrived within three days, in excellent condition, well packaged too.Product rating : I like the webshop. It was clear and straightforward to use, and it showed the post and packing; before you buy.
Service rating : Enjoyed the Eden Project very much and feel that it's a very worthwhile project.Product rating : Easy to manoever through the web shop, order, and delivery time was excellent.
Service rating : Placing the order was simple and easy to do. I was able to track my order to ensure that I was at home when it arrived.Product rating : The products are first class and well wrapped for posting.
Service rating : Very quick deliveryProduct rating : The product I bought (grow pots) were advertised as a complete growing kit for sunflowers but didn't come with seeds!
Service rating : GoodProduct rating : Good
Well packaged, good plants, but multi-purpose compost doesn't help plants adapt to a life in garden soil.
Service rating : Information left by e mail was correct and to the point, delivery times were keptProduct rating : I found the service good and would use the Eden project again when ordering plants for my garden.
Service rating : My order was executed and delivered in a timely mannerProduct rating : The products I ordered were first class and just what i wanted and expected
Service rating : Very well packaged and fast delivery, thank you!Product rating : I wish all my purchases online were that good, very smooth.
Beautiful bouquet, delivered on time - made my Mum's day on her birthday.
Service rating : Pioneering and refreshing it is good to see that the original ethos is still there even within a successful businessProduct rating : efficient
Service was good BUT plants badly packed. One fern arrived with only two stems in tact. The other was quite badly crushed and had some broken stems. These two plants should have been sent in two separate boxes with more packing. You can't depend on the couier companies to TREASURE the items.
Service rating : prompt serviceProduct rating : easy to use
Service rating : I placed the order on the 14th may and received an order confirmation, but it was until the 21st may that I realised I hadn't heard anything regarding despatch. I contacted the Eden project and the next day I received an order despatch email. My product came the following Thursday. I Wonder had I not emailed them would I have received my products in time?Product rating : The lantern tree came and it was very cute! It even had a lantern on it. The olive tree gift bag made a perfect present for my other half, although the pot it came in was smashed. This doesn't really matter too much as the film around it meant ths was only noticeable when we went to plant it.
Service rating : ExcellentProduct rating : Excellent
Service rating : Plant arrived in good condition.Product rating : Easy to navigate.
Service rating : Great place to visit and glad to support it through their shop.Product rating : Nicely designed and full of lovely products.
I have not yet received my order and message left by telephone has not been replied to
Needless to say I am not impressed