Eden Project Reviews

Consumer ratings of Eden Project

Feedback for www.edenproject.com/shop has been compiled from581 Customer Reviews

  • Feefo member since
  • 27/10/2011
  • We built the Eden Project in Cornwall in a disused clay mine, transforming it into a rich, global garden where people can learn about nature and get inspiration about the world around them.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.edenproject.com/shop
10-Apr-2013

Eden Project Webshop

Service
Product

Service rating : Excellent
Product rating : Excellent

No Comment
07-Apr-2013

Eden Project Webshop

Service
Product

Plant in stock, well and thoughtfully packaged, and delivered promptly - exactly when needed for planting.

No Comment
07-Apr-2013

Eden Project Webshop

Service
Product

Keep up the good work plants doing fine

No Comment
03-Apr-2013

Eden Project Webshop

Service
Product

Service rating : Good delivery service. Box was too large for item ordered
Product rating : No problem ordering from website. Satisfied with quality of item ordered.

No Comment
02-Apr-2013

Eden Project Webshop

Service
Product

Service rating : Delivery was quick and parcel was well wrapped.
Product rating : The plant was as described. It seems healthy.

No Comment
31-Mar-2013

Eden Project Webshop

Service
Product

Great communication and well packed products. Very happy.

No Comment
30-Mar-2013

Eden Project Webshop

Service
Product

Service rating : Good Service
Product rating : Easy to use

No Comment
30-Mar-2013

Eden Project Webshop

Service
Product

Excellent swift service, kept up to date and dispatched promptly.

No Comment
29-Mar-2013

Eden Project Webshop

Service
Product

Service rating : An excellent day out (despite the rain and mist!) Good to see the improvements made since we visited around 8 years ago! We hope to use our annual pass to visit again when we are in Cornwall in the Autumn.
Product rating : We bought 2 plants which are still thriving!

No Comment
29-Mar-2013

Eden Project Webshop

Service
Product

Service rating : Good and unusual item. A nice change from the other mothers day gifts on line from other retailers.
Product rating : I was ordering for mothers day but could only have delivery sent there and then which meant it arrived early. I realise delivery cannot be guaranteed but if ordering for a special event such as mothers day it would be good if you sent the gifts out on say the tuesday before.

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No Comment
29-Mar-2013

Eden Project Webshop

Service
Product

No problems with this service. Thank you.

No Comment
29-Mar-2013

Eden Project Webshop

Service
Product

Service rating : Disappointed with product and Eden need to take responsibility for this as affects your reputation as a supplier with integrity and quality
Product rating : The product I ordered was a flower arrangement for my wife for valentines day and I used Eden due to your mail shot at the time. I have previously used inter flora or m and s and I'm sorry I didn't this time. The product delivered was a poor imitation of the picture on the website and less blooms than promised and a poor quality arrangement in general. I think for this to bear the name of an ethical supplier is very poor and I won't be using you again.

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We are very sorry about this. We did experience a few problems with our flowers for Valentine's Day. Our supplier did replace flowers when people contacted us to say they were disappointed with what they had received.

Tom
29-Mar-2013

Eden Project Webshop

Service
Product

Service rating : Easy to use ordering. Quick. Found what I wanted using the search rather than the gift list.
Product rating : It was a present and the recipient liked it very much - particularly the handy jute bag it came in

No Comment
29-Mar-2013

Eden Project Webshop

Service
Product

great gift idea and use of natural materials

No Comment
28-Mar-2013

Eden Project Webshop

Service
Product

Terribly late dispatch missed the birthday by miles ! Rubbish.Will not be back.

Read more
We are sorry that you were disappointed. We do state on our website: "Plants will take up to 10 - 12 days to reach you. Order your plants by 4pm on Friday for delivery the following week (except Bank Holidays)."

Tom
28-Mar-2013

Eden Project Webshop

Service
Product

Service rating : The guidebook arrived quickly and has been useful for planning our trip next month
Product rating : A useful gude book but a bit more expensive than others from the same area

No Comment
28-Mar-2013

Eden Project Webshop

Service
Product

Service rating : Everyone who can, should visit this facility.
Product rating : Easy to use and good quality merchandise.

No Comment
28-Mar-2013

Eden Project Webshop

Service
Product

Service rating : Goods are different, always delivered in excellent condition and on time.
Product rating : The shop is easy to use. It would be great though if you could split an order to be delivered to different addresses. When trying to send the same thing to three mothers on mothers day I had to do three seperate orders.

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No Comment
28-Mar-2013

Eden Project Webshop

Service
Product

Service rating : I bought a mothers day gift which included a plant - the website said plants would take up to10 working days to be delivered, so I ordered 2 weeks before Mothers day to be sure it would arrive. The gift was dleivered within 2 days of order - at least 1 whole week before I had expected it to be. The main reason for the early/prompt delivery was I believe that what had been represented as a plant in the product blurb was in fact a twig hardly worthy of the name.
Product rating : The gift bag was all good except for the tea "plant" - I am all for recycling but when you sell on pruning trimmings call them that so on customers buying them know what they are getting!!

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We are sorry that you were disappointed. We would like to point out that the tea plant you ordered is a crop plant rather than a strictly ornamental plant.

Tom
28-Mar-2013

Eden Project Webshop

Service
Product

It's great. My only comment is that the the information signs at Eden are a little basic and patronising. Some more detailed information about the plants would be interesting, especially for locals who make many repeat visits and have the time to learn in more depth.

No Comment
28-Mar-2013

Eden Project Webshop

Service
Product

Service rating : Very fast efficient service, goods arrived securely packaged.
Product rating : I had these candles bought as a present and I loved the perfume so much that I had to buy some for myself and another set as a present for a friend.

No Comment
28-Mar-2013

Eden Project Webshop

Service
Product

Service rating : No problems. Easy to contact, nice to talk to and helpful. Thank you!
Product rating : Very happy with pampas grass I bough already looks lovely. The produce was packaged really well

No Comment
28-Mar-2013

Eden Project Webshop

Service
Product

n/a

No Comment
28-Mar-2013

Eden Project Webshop

Service
Product

Very happy with the purchase

No Comment
27-Mar-2013

Eden Project Webshop

Service
Product

Service rating : Cleopatra my Venus Fly Trap Kit came swiftly and was packaged very well and easy instructions to follow to plant the seeds also the Eden Project Jute bag is s cute and my new favorite bag =D ♥ X
Product rating : Very clear and easy to use and very enticing with all the carnivorous plant kits coming out this Easter Cannot wait for my New carnivorous plants to arrive more venus fly traps and Pitcher Plants and SunDews to arrive with another jute bag Cannot wait to have a carnivorous nursery =D ♥ X

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No Comment