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2 of my 8 products damaged / smashed due to poor packing. Customer service unhelpful and rude. 1 of the two replacements was also defective. Appalling customer service.
Service rating : very quick delivery - products as describedProduct rating : just what I wanted
Service rating : Competitive price and also for postage. Quick delivery.Product rating : It was smaller than imagined but in no way was the description misleading.
Service rating : Good packaging so no breakages. Fantastic.Product rating : A bit more fragile glass than I was expecting, but lovely product.
Very happy with my order, came quickly and was packaged well.
Nice website to use, lots of choice.
I was shopping around for a set of Pantone mugs and found these at a great price. Delivery was quick.
Service rating : GoodProduct rating : The base of the mug has a hairline crack
My order came quickly and well packaged.
Great range of bedding online. Will come back.
Excellent service, thanks.
Service rating : Fast sendingProduct rating : Looks ok
Good service rang to offer a different colour when originally requested wasn't in stock.
The service was top mark. Very prompt delivery and excellent quality of product purchased.
Fantastic service! Quick and easy
Service rating : Loved the website. Quick delivery and very safely packaged product. Thanks.Product rating : Loved them! Really modern and clean looking. Liked them so much was thinking about getting matching mugs and glasses!
Service rating : Beautiful towels good that we can order them on the internet.Product rating : Funnily enough I have just washed the bath mat for the first time and it has puckered at the corners. Can you suggest what I can do to make it look as good as when it wass new?
Had to call in to get more information about the light, all my questions were answered well and ordering process was straight forward.
Service rating : Excellent range of towels on the website, easy to use.Product rating : Nice quality and look great.
I love the Pantone range and was happy to find them at a great price. Fast delivery.
Fast service, happy with the experience.
Service rating : Service was pretty straightforward.Product rating : Good product.
But there were some marks on it (albeit only visible if you looked closely or saw it in the light) - perhaps difficult to avoid given it was made of glass - not sure - perhaps the packaging could've been more padded? Or perhaps the damage occurred pre-packaging?.
Service rating : goodProduct rating : good
Service rating : I had a bad experience with the contracted couriers who took almost a month to deliver the goods, despite regular contact with them. When I took delivery the cups were chipped. The packing outside the cup box was extremely dense but the inner packaging was non existant. My first call to the company to explain my situation was treated in a most offhand manner and I was told that nothing could be done till I submitted photographic evidence of the damage! This was for two £9 cups.Product rating : The product is excellent but was just delivered badly and damaged.
Service rating : very efficientProduct rating : usual beautiful quality bedding from Kas