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Designers Guild Online Reviews

Consumer ratings of Designers Guild Online

Feedback for www.designersguild.com/uk-shop-online/shop-home/ has been compiled from1574 Customer Reviews

  • Feefo member since
  • 15/11/2011

  • Designers Guild offers an ever expanding collection of bedding, rugs, cushions, blankets, throws, quilts, towels, bags and home fragrance with every collection launch, offering superb quality, beautiful design and the very best materials with an extensive colour palette.

  • Website
  • Go to Designers Guild Online

The rating shows just the review scores in the category or product area selected.

about.The percentage of all customers leaving a review who rated the service 'good' or 'excellent'.

Service

Pie Chart shows the reviews scores for 1574www.designersguild.com/uk-shop-online/shop-home/
about.The percentage of all customers leaving a review who rated the product either 'good' or 'excellent'.

Products

Pie Chart

Ratings guide

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.designersguild.com/uk-shop-online/shop-home/
4 Minute(s) ago

Taru king duvet cover 230x220cm - (BQ895/01J)

  • Customer also reviewed:
  • Darly Single Duvet Set - (BQ877/01A)
  • Watelet Chartreuse Single Set - (BED0119)
  • etc.
Service
Product

I love the quality of Designers Guild towels and bed linen, and so as we're now living in Penzance it's great to be able to buy them online. The delivery was quick and the follow on sales service efficient and attentive.

 No Comment
18 Hour(s) ago

Brera Mattone Fuchsia - 160X260 - (DHRDG0021)

Service
Product

Service rating : Excellent service as usual
Product rating : Very satisfied with the rug.

 No Comment
46 Hour(s) ago

Saraille Aqua King Duvet 230x220cm - (BED0248)

  • Customer also reviewed:
  • Saraille Aqua Standard Pillowcase 75x50cm - (BED0250)
Service
Product

the delivery man lost our parcel and sent it somewhere else not related to our address - he posted a card through our door telling us where it was and it was not there- he didn't try and call at our house or my mobile phone number. Luckily someone was honest enough to come and give me the parcel. I fed back this to your customer service people who were very helpful and the delivery man came to our door to apologise a few days later. Was a disappointing experience as I'm a big fan of your brand. It wont put me off using your service again though, don't worry!

Read more
No Comment
16-May

Brera Mattone Lime - 130X190 - (BL0004)

Service
Product

Service rating : Quick and efficient transaction.
Product rating : Usual high quality I expect from DG.

 No Comment
14-May

Biella Camellia superking duvet cover 220x260cm - (BQ892/04L)

  • Customer also reviewed:
  • Magnolia Tree Superking Duvet - 260X220 - (BED0095)
  • Magnolia Tree Oxford Pillowcase - 75X50 - (BED0097)
  • etc.
Service
Product

Service rating : All good, thanks.
Product rating : As expected

 No Comment
14-May

Cord Ocean - 160X260 - (DHRDG0007)

Service
Product

Service rating : The website was fine to use but I thought it was very poor that you did not get to pick a delivery date for such a large item as a rug and I also got no warning at all when it would be delivered. I had an email at 8am one day to say it had been dispatched and then it was attempted to be delivered one hour later when I was at work. I had no warning to even organise to be at home to pick it up. For such a quality brand I felt that they should be investing in a better quality delivery service as this.
Product rating : Really beautiful high quality products and at a great price in the sale

Read more
No Comment
14-May

Kimono Blossom Double/King Flat Sheet - 275X250 - (BED0114)

  • Customer also reviewed:
  • Kimono Blossom Oxford Pillowcase - 75X50 - (BED0111)
Service
Product

Service rating : Swift and accurate service. Stands head and shoulders above some well known competitors.....Laura who?
Product rating : This is my third one. I haven't been able to match quality or design from any other brand. Awesome.

 No Comment
14-May

Amala Single Duvet - 200X135 - (BED0085)

  • Customer also reviewed:
  • Amala Standard Pillowcase - 75X50 - (BED0089)
Service
Product

Very fast delivery. I like the way the site shows other items that go with the duvet cover or whatever one is mainly interested in.

 No Comment
14-May

Aqua Emulsion Sample Pot - 125 ml - (PT/AQUA/01)

  • Customer also reviewed:
  • Chalk Emulsion Sample Pot - 125 ml - (PT/CHALK/01)
  • Dew Emulsion Sample Pot - 125 ml - (PT/DEW/01)
  • etc.
Service
Product

Very speedy!

 No Comment
13-May

leblond moss blanket - (BLWT155/01)

  • Customer also reviewed:
  • iris large scented candle - (G/DG39101)
  • summer vine room spray - (G/DG34176)
Service
Product

Service rating : OK
Product rating : Looks OK

 No Comment
13-May

Meadow Leaf Moss - 160X260 - (DHRDG0027)

Service
Product

Service rating : Very efficient and easy to use
Product rating : The product is good but it looked quite different in reality to how it looked on the Webb site

 No Comment
13-May

flamingo park double duvet 200x200cm - (BQ869/01G)

  • Customer also reviewed:
  • flamingo park housewife pillowcase 75x50cm - (BH869/01A)
Service
Product

Quick delivery, excellent product.

 No Comment
13-May

Mercer Super King Set - 260X220 - (BED0034)

  • Customer also reviewed:
  • Mercer Oxford Pillowcase - 50X75 - (BED0035)
  • navello white super king fitted sheet - (BS890/01L)
Service
Product

Service rating : Although system crashed once as I was trying to order. V helpful person on the phone.
Product rating : Would be useful to have known that two pillowcases were included with the duvet. I saw it was a set, but nothing jumped out to say what this included. Hence ordered 4 pillowcases. Doesn't matter as will use, but ...

Read more
No Comment
13-May

Chawton Azalea Double Duvet Set - 200X200 - (BED0007)

Service
Product

Very good on line service

 No Comment
13-May

Millbreck Graphite Rug 160x260cm - (DHR180/01)

Service
Product

Service rating : the on-line experience was good, and the support from the team was very good when i had to call them
Product rating : the rug is really nice just what i have expected from DG.

 No Comment
13-May

Mercer Double Set Duvet - 200X200 - (BED0032)

  • Customer also reviewed:
  • peony set of 3 votives scented candles - (G/DG36178)
  • linen fabric spray - (G/DG39121)
  • etc.
Service
Product

ARRIVED QUICKLY, WELL PACKED

 No Comment
13-May

double duvet - (BD01/01B)

  • Customer also reviewed:
  • Lorton Petal Bath Towel - (BT0041)
  • Lorton Petal Hand Towel - (BT0040)
Service
Product

Excellent price paid for items

 No Comment
12-May

navello white king fitted sheet - (BS890/01J)

  • Customer also reviewed:
  • navello white double fitted sheet - (BS890/01G)
Service
Product

The items ordered reached my expectations and arrived promptly. If I have any concern with regard to Designers Guild online from previous orders is that the true colours of items ordered are not always reflected well on their web page. On this occasion I knew I was safe!!

 No Comment
12-May

on safari turquoise kids rug - (DHR087/01)

Service
Product

Very quick delivery

 No Comment
11-May

Cyclamen Matt Emulsion - 2.5 Litre - (PT/CYCLAM/06)

  • Customer also reviewed:
  • Indian Ocean Emulsion Sample Pot - 125 ml - (PT/INDIAN/01)
  • Warm Grey Emulsion Sample Pot - 125 ml - (PT/WARM/01)
  • etc.
Service
Product

a little bit difficult to navigate the site

 No Comment
10-May

houston double duvet cover - (BQ864/01G)

  • Customer also reviewed:
  • houston standard pillowcase - (BH864/01A)
Service
Product

Easy to use web site; prompt delivery, great quality. I only order on line when the P&P is free of charge.

 No Comment
10-May

Meadow Leaf Moss - 160X260 - (DHRDG0027)

Service
Product

Service rating : When phoned Designers Guild Staff about the smell the girl said
" What do you want us to do about it?" She said air it and call us back in 3 days if I still have an issue.
Product rating : Excellent design and visual, perfect for situ but smells horrible like fusty grandma attics. It has aired in full sun and have had it for a week and still smells although not as strong, but can smell it as I enter room.

Read more
Thank you for your feedback. We are sorry to hear that the smell which was initially noticed in your rug, is still prevalent. We do feel a degree of misunderstanding may have occurred between the services of our staff in this situation however, for which we do sincerely apologise. You are of course within your rights to return the rug back to us for a replacement, should you be dissatisfied with it, however we do advise to air rugs for a short time before lying them, and to of course get in touch with us, should the problem continue. This is because once complete, rugs are immediately rolled and sealed for shipment and storage; this smell may have arisen from the dye which when the rugs are rolled and sealed in plastic, could not aerate, and thus lingered within the fibers during storage. This is not a permanent feature however, and should dissipate with an initial airing. We advise our customers to do this initially, rather than request a replacement, as this can often be an inconvenience to our customers, and the issue is not long term. If you do however require a replacement, we are of course happy to acquiesce, and do so at no cost to yourself. If you would like to discuss this with us, please contact our Customer Services team on shoponlineuk@designersguild.com, and our team would be very happy to assist you. We do offer our unreserved apologies for any inconvenience that has been caused by this.
10-May

magdalene delft double duvet 200x200cm - (BQ867/02G)

  • Customer also reviewed:
  • Rosecomb Cobalt - 60X30 - (CCDG0019)
  • autumn regatta cushion - (CC9101/01)
Service
Product

Easy to use website. Prompt delivery. Beautiful packaging.

 No Comment
10-May

iris large scented candle - (G/DG39101)

Service
Product

Service rating : Great value for money and excellent service.
Product rating : The candle was very pretty and smelled wonderful.

 No Comment
10-May

single duvet - (BD01/01A)

  • Customer also reviewed:
  • Daisy Daisy single duvet cover 200x135cm - (BQ893/01A)
  • Daisy Daisy oxford pillowcase 75x50cm - (BO893/01A)
  • etc.
Service
Product

Efficient service

 No Comment