Cox & Cox Reviews

Consumer ratings of Cox & Cox

Feedback for www.coxandcox.co.uk has been compiled from13753 Customer Reviews

  • Feefo member since
  • 22/09/2010
  • Cox & Cox embraces the heartfelt philosophy that it is possible to create a home that is both beautiful and practical, offering a fresh escape from the norm. The product range has influences from all over the globe and takes inspiration from childhood memories, but often with a contemporary twist.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.coxandcox.co.uk
17-May

Set of Three Square Gesso Frames

  • Customer also reviewed:
  • Large Rectangular Light Gesso Frame NEW
  • Three Square Grey Gesso Frames NEW
  • etc.
Service
Product

I had to wait over a month for my goods and they arrived in dribs and drabs! Not exactly speedy service!!!

Read more


Thank you for your feedback regarding the order you have received.

I apologise that your order was delivered in various shipments. When you placed your order you would have been informed that they were out of stock. As soon as the parts came into stock we had your order sent out to avoid a longer delay than necessary.

Kind regards,

Laura Edwards
Head Of Customer Services
16-May

Set of Three Square Gesso Frames

  • Customer also reviewed:
  • Three Square Grey Gesso Frames NEW
  • Small Velvet Beauty Bag - desert rose
  • etc.
Service
Product

Service rating : Great service, im happy to order when not in stock and feel its great that then the items are just dispatched when they come into stock! perfect service, thanks.
Product rating : Gorgeous colour and texture and look nice in small spaces, just adds that finishing touch!

No Comment
13-May

Set of Three Square Gesso Frames

  • Customer also reviewed:
  • Toys Storage Bag
  • Two Friendship Birds
Service
Product

Gorgeous products, not over priced and beautifully packaged.

No Comment
07-May

Set of Three Square Gesso Frames

  • Customer also reviewed:
  • Twigwam NEW
  • White Utility Storage Bucket
  • etc.
Service
Product

Service rating : However, not had part of the order arrive as yet.
Product rating : Lovely.

No Comment
01-May-2013

Set of Three Square Gesso Frames

Service
Product

Service rating : Speedy delivery
Product rating : Great quality

No Comment
27-Apr-2013

Set of Three Square Gesso Frames

Service
Product

Service rating : Very happy with the service and delivery plus good packaging - items arrived safely (included glass).
Product rating : Very happy with the products I selected and as expected.

No Comment
12-Jan-2013

Set of Three Square Gesso Frames

  • Customer also reviewed:
  • Set Of Three Antiqued Frames
  • Light Gesso Rectangular Frame
Service
Product
Latest
Service
Product

Great service-everything arrived fine and fab products. Thought the styling on the Christmas brochure was beautiful.

12-Jan-2013
Grt products and very happy with everything I ordered. All arrived fine and well packaged. Really good service-I would recommend and use again.

Read more
No Comment
24-Nov-2012

Set of Three Square Gesso Frames

Service
Product

Very polite and Efficient

No Comment
13-Nov-2012

Set of Three Square Gesso Frames

  • Customer also reviewed:
  • Open Wirework Basket NEW
Service
Product

Service rating : I have made a couple of orders with Cox & Cox and they always arrive promptly and well packaged!
Product rating : I love these frames, they are really good quality, although a little smaller than I had imagined. I will have to hunt for some tiny pictures to put in them!

No Comment
27-Oct-2012

Set of Three Square Gesso Frames

  • Customer also reviewed:
  • Fabulous Cutlery Wall Art NEW
  • Light Gesso Rectangular Frame
Service
Product

Very easy to order, well informed via email and speedy delivery - perfect!

No Comment
07-Sep-2012

Lustre Vases

Service
Product

Lovely quality, fast delivery.

No Comment
21-Aug-2012

Cheesy Feet Cutter

  • Customer also reviewed:
  • Heart Chalkboard Picks
  • Jigsaw Cookie Cutter
  • etc.
Service
Product

Speedy quick easy to use and such beautiful stuff!

No Comment
19-Aug-2012

Carved Angel Wings - (Currently Sold Out)

  • Customer also reviewed:
  • Three White Swallows
  • White & Taupe Bunting
  • etc.
Service
Product

Service rating : The items are good quality and well packaged for delivery. The lady who took my order on the telephone was very helpful and pleasant.
Product rating : Good quality and nicely carved.

No Comment
19-Aug-2012

Bespoke Name Stamps

  • Customer also reviewed:
  • 3D Butterfly Punch - (Currently Sold Out)
Service
Product

I am glad that I could order from Sweden .

No Comment
18-Aug-2012

Lustre Vases

  • Customer also reviewed:
  • Pretty Beaded Bracelets
  • Coloured Name Place Baubles
  • etc.
Service
Product

Speedy delivery, good quality products and lovely presentation.

No Comment
03-Jul-2012

Square Gesso Frames

  • Customer also reviewed:
  • Gem Treasure Trove
  • Light Gesso Noticeboard
Service
Product

Top quality, beautiful products x

No Comment
27-Jun-2012

Square Gesso Frames

  • Customer also reviewed:
  • Glass Teapot
Service
Product

Service rating : I have always been pleased with Cox & Cox however the Glass Tea Pot was broken in transit.
Product rating : Love them

Read more


Thank you for your feedback reagrding the glass teapot.

I am sorry to hear that is was damaged in tranist and arrived broken. We do ask our customers to contact us within 8 working days of receiving the item to let us know if there is an issue with the product so we can resolve it quickly.

I have arranged for a replacement to be issued for you today and this will be delivered within the next 5 workinhg days.

Kind regards,

Laura Edwards
Head Of Customer Services
21-Jun-2012

Square Gesso Frames

  • Customer also reviewed:
  • Heart Chalkboard Clips - NEW
  • Twelve Small Dishes - NEW
Service
Product

Service rating : Mix feeling. Previous experiences have been very good and products have been perfect, this time around I had a very bad quality product, an ok one and a good one. Maybe it will not be my first choice for next time I am looking to buy a present.
Product rating : I had to return this product as there were cracks around the frame. When I contacted Cox & Cox they thought that the cracks were acceptable. They look so bad that I am surprised they think they are ok. But on the other hand they were happy to give me a refund. I still have not seen the refound go through. The system to send items back is easy and convinient.

Read more


Thank you for your feedback regarding the square gesso frames and the cracks.

Please accept my apologies that you were not happy with the distressed appearance of the frames, the cracks are part of this finish.

A refund was issued back on the 29th May so should be showing on your June statement.

Kind regards,

Laura Edwards
Head Of Customer Services
12-Jun-2012

Square Gesso Frames

Service
Product

Thought your postage was expensive

No Comment