Cox & Cox Reviews

Consumer ratings of Cox & Cox

Feedback for www.coxandcox.co.uk has been compiled from13718 Customer Reviews

  • Feefo member since
  • 22/09/2010
  • Cox & Cox embraces the heartfelt philosophy that it is possible to create a home that is both beautiful and practical, offering a fresh escape from the norm. The product range has influences from all over the globe and takes inspiration from childhood memories, but often with a contemporary twist.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.coxandcox.co.uk
16-May

Dirty Laundry Bag

  • Customer also reviewed:
  • Round Platter
Service
Product

Service rating : I ordered early may. Required as a present for end of may. Non arrival. Had to go and
panic buy and spend more than I wanted as a result. You did not inform me
of progress I had to call to enquire which a customer shouldnt have to do. Whole point of on line shopping is EASE.
Product rating : Returned it because not as in catalogue. Had a plastic front which was not
obvious in picture. Wanted something natural.

Read more
No Comment
05-May

Dirty Laundry Bag

  • Customer also reviewed:
  • Rose Garland
  • Make A Face Sticker Pad
  • etc.
Service
Product

Service rating : Good products. Good delivery
Product rating : Really great large size for all that dirty washing!

No Comment
02-May-2013

Dirty Laundry Bag

  • Customer also reviewed:
  • Three Carved Wooden Birds NEW
Service
Product

Just a little slow to get some of my goods, as they were not available for you send out. I had to wait so long that my card details changed, you sent me an e-mail saying I needed to call, I did, it had an answering machine on it, but once I got through the young lady on the end, was very helpful and efficient.

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No Comment
27-Apr-2013

Dirty Laundry Bag

  • Customer also reviewed:
  • Shoes Storage Bag
Service
Product

Service rating : Had a problem with product but was dealt with perfctly
Product rating : Want the colour shown in brochure and had hole in

Read more


Thank you for your feedback regarding the dirty laundry bag.

I am terribly sorry to hear that you were disappointed in the laundry bag, we have very few issues with the quality of this item so can only apologise that the seam developed a fault.

With regards the colour of the laundry bag we do do our best to ensure the colour is accurately represented. However, sometimes factors can affect this such as lighting during the photo shoot and I am sorry if this was the case.

Kind regards,

Laura Edwards
Head Of Customer Services
24-Apr-2013

Dirty Laundry Bag

Service
Product

Service rating : excellent speedy delivery service but still waiting for my refund.
Product rating : it was good quality but too big so i had to return it

No Comment
16-Apr-2013

Dirty Laundry Bag

  • Customer also reviewed:
  • Grey Towel Set
  • White Towel Set
Service
Product

In general ok

Read more


Thank you for your feedback regarding the grey towel set you ordered.

I am sorry to hear you were disappointed with the colour of your towels, we do our best to ensure the colour representation is as described.

I have passed on your feedback to the relevant department and once again thank you for taking the time to pass on your thoughts.

Kind regards,

Laura Edwards
Head Of Customer Services
14-Apr-2013

Dirty Laundry Bag

  • Customer also reviewed:
  • Dog Key Ring - candystripe
  • Metal Heart Bird Feeder
  • etc.
Service
Product

Well packaged and quick delivery

No Comment
12-Apr-2013

Dirty Laundry Bag

  • Customer also reviewed:
  • Shoes Storage Bag
Service
Product

Service rating : Good postal service and I love this company for its mix of price
Product rating : Good size and as it gets fuller it stands up on its own

No Comment
10-Apr-2013

Dirty Laundry Bag

Service
Product

Service rating : Excellent comms
Product rating : Excellent Product, Very Happy.

No Comment
10-Apr-2013

Dirty Laundry Bag

Service
Product

Service rating : arrived next day!
Product rating : Nice and big. Plenty of room for my 14th month old grandson!

No Comment
08-Apr-2013

Dirty Laundry Bag

Service
Product

Service rating : Always good
Product rating : It's just too big. We can fit a person in it!

No Comment
05-Apr-2013

Dirty Laundry Bag

Service
Product

Good efficient service

No Comment
08-Mar-2013

Dirty Laundry Bag

  • Customer also reviewed:
  • Knitted Cotton Lamp NEW
  • Corkboard World Map NEW
  • etc.
Service
Product

Service rating : Great service and well packaged
Product rating : Perfect for my son! And a great size - really big. So often these laundry bags/baskets are on the small side and you cant fit a week's washing in them, especially the amount of clothes kids get through.

No Comment
12-Jan-2013

Dirty Laundry Bag

  • Customer also reviewed:
  • Light Gesso Towel Ladder
  • Hats Storage Bag
  • etc.
Service
Product

All products arrived the next day. Excellent service.

No Comment
29-Oct-2012

Dirty Laundry Bag

  • Customer also reviewed:
  • Two Friendship Birds
  • Extending Toasting Fork
Service
Product

Service rating : Nice things & quick service
Product rating : without sounding sad this is the best laundry bag you could wish for I can get all my dirty washing in it with room to spare and the material is good strong quality

No Comment
25-Aug-2012

Three Hyacinth Bulb Vases

  • Customer also reviewed:
  • White Voile Bunting
Service
Product

I ordered some hyacinth vases that I believed were plain glass, when they arrived they had flowers all over them and I did not like them. I rang up cox and cox and they refused to allow me to send them back free of charge.

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Thank you for your feedback regrding the hyacinth bulb vases.

As explained to you during our conversation the vases could not be returned free of charge as they were not faulty or damaged in any way.

The copy stated that they were clear glass, not that they were plain and looking at the image the etching was clear to see.

I do apologise that you did not like the item and I have passed on your feedback to the relevant department for the future.

Kind regards,

Laura Edwards
Head Of Customer Services
22-Aug-2012

'Wedding' Sign

  • Customer also reviewed:
  • Just Married Sign
  • Lifetime Supply of Raffia - (Currently Sold Out)
  • etc.
Service
Product

An excellent service again, with products being delivered very quickly.

No Comment
25-Jun-2012

Dirty Laundry Bag - NEW

Service
Product

Service rating : Ordered with free p&p, Website is easy to use and item arrived without any trouble, quickly and well packaged.
Product rating : Within a few days the laundry bag has sagged and just looks a mess.

Read more


The dirty laundry bag is designed to stand upright when full with washing but once it is empty or partially empty it will start to collapse down.

I have passed on your thoughts to our product development team and thank you for your constructive feedback.

Kind regards,

Laura Edwards
Head Of Customer Services
23-Jun-2012

Dirty Laundry Bag - NEW

  • Customer also reviewed:
  • Floral Storage Bag
Service
Product

Service rating : Always pleased with service received
Product rating : Really pleased with the Laundry Bag, fits in a space in my utility room

No Comment
07-Jun-2012

Dirty Laundry Bag - NEW

  • Customer also reviewed:
  • Alphabet Stamps
  • 20 Small Ink Pads
  • etc.
Service
Product

Service rating : I find the service prompt and efficient.
Product rating : It was a gift for my sister and she loved it. Perfect for what she wanted to use it for ie dirty laundry.

No Comment