Cox & Cox embraces the heartfelt philosophy that it is possible to create a home that is both beautiful and practical, offering a fresh escape from the norm. The product range has influences from all over the globe and takes inspiration from childhood memories, but often with a contemporary twist.
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Service rating : Always interesting products that are useful yet attractive in the homeProduct rating : Just what I needed!
Very helpful when made query over delivery! Found large expensive item had been delivered elsewhere for safe keeping which I felt was considerate of delivery driver
Great as always
Service rating : The laundry bags arrived in good tine and were exactly as described- it doesn't get any better!Product rating : Great
Service rating : C&C sell such lovely products. I always like browsing their website each season and look forward to receiving my catalogue.
I have just one suggestion. After I received my purchase I received a discount voucher that I could use towards a second purchase. However the purchase had to be made with a couple of days. It would be a better to extend the voucher period, esp as they hadn't released their new Spring Summer collection. A bit disappointed as there are a couple of items that I would have purchased if my voucher was still valid.Product rating : Great shape and good quality material.
one of the tea lights arrived broken and was replaced quickly and without fuss
Excellent, efficient service
Prompt postal service.
Service rating : Arrived quickly and was packed wellProduct rating : Although stronger than I expected I found the photograph in the brochure and description misleading. It was more 'industrial finish' than 'vintage'.
Very quick delivery to New Zealand. Thanks!
Service rating : Prompt delivery and the glass frames were well wrapped.Product rating : More beautiful than the pictures
Service rating : Order came promptly was as described and well packagedProduct rating : Gave this as a gift and it was very well received, fun and original
beautiful stylish products and efficient service
Service rating : Exemplary customer service. Some of my order was slightly damaged, emailed Cox & Cox and they couldn't have done better - immediate response and apology, along with shipment of a FOC replacement, without question.Product rating : Beautiful item. Very good quality but very delicate, so handle with care
First time ordering and very pleased with all the products purchased. Only bad point is postage costs. I would love to purchase another item but wont be doing so as the postage costs nearly as much as the product.
Service rating : Packaging for the smaller items I purchased was ridiculously excessive/wastefulProduct rating : Overpriced and poorly made and finished.
Will definitely use the company again
The product arrived slightly damaged but customer service response was fast and efficient, sending out a replacement part immediately. Very happy and would recommend this company.
Service rating : Service was excellent.Product rating : The ribbon was beautiful and exactly what I was looking for. Great value too.
Service rating : order came quickly and efficientlyProduct rating : the catalogue description matched the real thing acurately
Service rating : Gorgeous selection of homewares.Product rating : So many uses....
they are attractive andpractical-just need the sunshine
Service rating : great company, great products, great service!Product rating : the velvet is quite a dark colour and I would have liked it to be a bit brighter. I love the product though, and I might put a new piece of velvet in to contrast with the items I'm placing in.
Service rating : Great, prompt service.Product rating : Overall I am happy with the wall panels but would dispute the description of them as "wooden" panels. They look amazing from a distance but maybe a little cheap up close because of smooth veneer finish? They looked a lot more rustic on the website.
Service rating : Good delivery timeProduct rating : Very pleased with my goods
Service rating : Told me it was going to be delayed and kept me informed. arrived in perfect conditionProduct rating : They look fab, so pleased with them .
Service rating : Excellent customer serviceProduct rating : Vgood product. Puchased another - great gifts.
Always pleased with excellent service and the products are very good
Service rating : No commentProduct rating : I am very disappointed with this product. The map parts were faulty (many parts broken) and it did not stick well to the wall.
Service rating : Arrived next dayProduct rating : Good solid quality.
Service rating : arrived quickly and as describedProduct rating : Ordered for someone else so don't know
Service rating : Quick serviceProduct rating : The product did have a scratch on top but it did the job
Service rating : Everything as it should be.Product rating : I thought it was rather nasty and flimsy although I got the feeling from the brochure that it was a good solid metal thermometer - ideal for a man's greenhouse. I'm afraid it is going to the charity shop. Not worth returning.
Service rating : I love your stockProduct rating : I was pleased to buy the pecking hen to go with the original rusty hen but notice that it is not in your new catalogue , the suppliers also have a sitting hen! Why not stock all three?
Service rating : arrived on timeProduct rating : As expected from the picture in the catalogue
Very pleased with the products, delivery and packaging.
Service rating : good service and communication. Delivery was quick also! Prices can be a little steep on some items, but then they are not common items that can be bought from anywhere, and quality is always good!!Product rating : Great product, nice finish, strongly made and looks great on my wall!
Service rating : excellent service. will purchase from them again real soonProduct rating : perfect for the job
arrived in good condition.15-Apr-2013Service rating : Up until now, very good - but recent experience when something goes wrong makes my blood boil. Will not be ordering from Cox & Cox again sadly.Product rating : These are not at all as described on the website - in fact they looked like tins with something just dripped all over them. Definitely not worth the £60 and despite my conversation with customer service of the poor quality, I was refused a refund on the return.
Service rating : fineProduct rating : The stool is great but the rubber feet are a nightmare as they keep coming off. Have now superglued them in place so we'll see how long they last
Service rating : Lovely company and good service.Product rating : Present for friend who loved it and will look very stylish on her Georgian house windowsills!
Cox & Cox contacted me immediatley when they couldnt deliver to an inaccurate address I provided. They sorted it out straight away and re-delivered! Fantatstic service!
Service rating : The service from Cox and Cox was excellent. I received the order promptly and customer services dealt with the return of the damaged goods vey satisfactorily.Product rating : I returned this as it was so shoddy. The wood used was rubbish in general but the back looked as though it had broken and been stuck back together and was split in places.
Service rating : Great services, product arrived quickly.Product rating : Very good condition and well packaged.
Do not know what to say, as after i sent a note and photo in about the merchandise that i had received and the inconsistent look, i was told a new one was in the mail and i have yet to receive17-Apr-2013Thank you for your expedient handling.
Good range of products at affordable prices. Good service and delivery
I love your products - and the service is great too.
Very prompt and efficient.
Service rating : Expectations met.Product rating : Not yet used.
Service rating : Excellent serviceProduct rating : Love these items, good quality and look great, people love to receive them
I had a problem with the delivery. I paid for next day but the courrier did not deliver. When I phoned Cox and Cox it was immediately dealt with and the extra delivery charge was refunded without question
Service rating : I have always received excellent customer service. Either over the phone email or deliveryProduct rating : Very pretty
Service rating : Very happy with the service, even though I had to wait for re-stock.Product rating : Lovely bag.
Order arrived within time stated.
Service rating : Service and delivery perfectProduct rating : Just right for what I wanted to put in them
Service rating : Excellent commsProduct rating : Excellent Product, Very Happy.
Service rating : The seervice for selling was efficient, but the customer service for a complaint was utterly horrendous. Having received a poor product with three contradictory sets of instructions (none of which seem to be actually accurate) I was horrified by the poor result. In the call back to discuss this I was spoken to like I was at fault and that I had not understood the instructions. The attitude, tone of voice and approach to me as a new customer could not have been worse. After 25 minutes on the phone and the realisation that they only way I could resolve this would be through the Small Claims Courts, I eventually received an apology and a refund. I will NEVER purchase from this company again.Product rating : This looks like ti should be a fantastic product. I bought it as a gift for the family so that my children could see places in the world, etc. The instructions were simply awful, with contradictions throughout. When I hung the mural it looked awful. Bubbles everywhere that can not be removed as the recommended glue is not wallpaper glue. The paper does not lay conformly. Fortunately I managed to remove it quickly from my wall paper-lined wall which is now patchy with the PVA glue residue. I would advise anyone actively to NOT buy this product. You will be disappointed, be left with a worse surface than you started with and then receive poor customer service. This is the most disappointing product and sales interaction I have had in many years.
Service rating : I have had products from this company and always been really pleased with the product and the service.Product rating : Really nice basket very pleased with it
Service rating : Service was brilliant, even returning goods was painless!Product rating : Only returned as it wasn't right for the room I bought it for, otherwise a lovely piece of furniture.
Service rating : Excellent products and customer service for any questions.Product rating : Lovely pretty stickers, ideal in a box frame.
Very quick and efficient
Service rating : A lovely company with great service. My goods arrived so well packaged it really added to the overall satisfactory experience. There are very few items in the catalogue / online which I wouldn't want in my home.Product rating : Haven't actually made this yet as it is a gift for someone. Looking forward to seeing it assembled.
Service rating : Very prompt deliveryProduct rating : I Love this rug!! Just hope I can keep the dog and kids off it!
No hassle very easy to deal with and good products
Service rating : Whole process very efficient.Product rating : They are very attractive, not planted sweet peas yet. Too shallow for clematis
Service rating : I have used Cox and Cox for years. Your beautiful finds fill my house. I was so sorry to read of Fiona Cox's death in the paper and i send my condolences to you all. Her sense of style lives on in houses across the country, i am sure.Product rating : i have been looking for a beautiful Sturdy wooden stool for literally years. i absolutely love it - not only is it aesthetically pleasing but its very comfortable and sits perfectly in my kitchen.
Service rating : arrived next day!Product rating : Nice and big. Plenty of room for my 14th month old grandson!
Service rating : I had to contact the company because there was a problem with my order (it wasn't their fault but beware when using Paypal to make a payment for orders that if you don't get a confirmation email through from Cox & Cox, then Paypal hasn't confirmed payment to them and your items don't arrive!) They were friendly and professional and resolved the problem very quicklyProduct rating : Exactly as described and is perfect for holding the cotton wool pads on my dressing table
Service rating : Attractive presentation of catalogue and well priced and unusual itemsProduct rating : I love them! They are 'flying' in my sitting room and give a lovely feeling of calm.
Service rating : Delivery very expensive!Product rating : They were ok. Much smaller than expected and material not strong enough for a child's bottle of bubbles. Wouldn't buy again.
love your catalogue and the ordering was so easy, always friendly sales staff
Service rating : Extremely efficientProduct rating : Creative product. Many possibilities
Service rating : The Cox & Cox website is easy to use when ordering. Service efficient and products arrived in good time and were well packed. The brochure is well presented and attractive.Product rating : I love the goblets. They are just what I wanted and are not easily available anywhere else in the uk.
Service rating : Disappointed that the message card wasn't included. This was a gift delivered to the recipient; because Cox & Cox forgot to include the gift card they didn't know who it was from.Product rating : As far as I know, they are great.
Service rating : Lovely products and speedy delivery. Would probably buy a bit more if postage not as much though! One of my favourite companies.Product rating : Great products. Have painted them different colours and hung them in seperate places for added impact. They look fab!
Service rating : Good service. Pre ordered this item as it was out of stock and it arrived when they said it would.Product rating : Great bag, good size, love it.
Service rating : Easy website to use with lots of detail against all products.Product rating : I have purchased these in the past - they are beatiful and make a very personal gift
very polite and helpful
Service rating : I love their ranges always great quality and serviceProduct rating : just as I had hoped!
Service rating : Delivery was quickProduct rating : Emailed Cox and Cox regarding the sizing of the punch, the size stated in the description was the size of the whole punch, very misleading as the size suggests that's the actual size of the punched out shape. Awaiting a response from the company regarding his.
Service rating : Took several weeks to turn upProduct rating : Have returned as too large. Picture in magazine does not imply that.
Service rating : No complaints,Product rating : Wonderfully decadent, with a certain Playboy Mansion feel...
Service rating : Good website and interesting variety of productsProduct rating : Thrilled with rusty hen - a present for my brother in law. He loved it.
Excellent products - good quality and good aesthetics.
Very prompt, polite and helpful.
Service rating : Very high level of customer serviceProduct rating : Absolutely love it! It is a wonderful combination of high class and decadence.
Service rating : GreatProduct rating : Great product
Service rating : Easy to order and was delivered by expected date by a cheery courierProduct rating : This has a real WOW factor for any age group and you should make a non pink version.
Most of my purchases were presents so unable to comment on most but all seem of excellent quality and I will definitely shop with C&C again
Service rating : Speedy delivery and good packaging.Product rating : This cushion cover was just what I was looking for in terms of colour, fabric and size, so I am delighted with it!
Service rating : I have bought from Cox and Cox several times before and this was the first time I have received such bad service.Product rating : Cancelled and never arrived.
Love this seasons goods will be ordering more
prompt delivery09-Apr-2013I am trying to send this and keep getting badgered into writing a comment on service before I send it. I think the comments I have already included is enough.
Love all things Cox and Cox!
Service rating : Very speedyProduct rating : Lovely quality - looks great in my sons bedroom.
Service rating : Great range of exciting productsProduct rating : Made a perfect Easter display!
Service rating : I missed this item first time round, it was sold out - good for cox&cox - sad for me -but i registered for a mail alert when the restocked item arrived & it worked perfectly for me - brilliant idea!Product rating : I knew this item would be perfect for my requirements - & it is!
Service rating : It arrived on timeProduct rating : They are lovely
Service rating : really good service, items despatched quickly and arrive in excellent conditionProduct rating : Delighted with this mirror it looks fabulous above the bath in our newly refubished bathroom, would highly recomend and at a great price too.