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Communicate Better Limited Reviews

Consumer ratings of Communicate Better Limited

Feedback for www.communicatebetter.co.uk has been compiled from227 Customer Reviews

  • Feefo member since
  • 19/01/2012

  • Communicate Better have been established since 1993 and have many years of experience in providing business communications solutions. Our client base ranges from single sole traders and SMEs to large European Plcs. Our extensive product portfolio enables us to offer a ONE STOP SHOP scenario to all clients both new and existing. Whether it be a single business mobile phone, a complete business telephone system or a fully integrated voice & data network over several offices, we have the knowledge and capability to deliver both on time and on budget.

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  • Go to Communicate Better Limited

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about.The percentage of all customers leaving a review who rated the service 'good' or 'excellent'.

Service

Pie Chart shows the reviews scores for 227www.communicatebetter.co.uk

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Reviews

DateProductRatingCustomer ReviewReply from www.communicatebetter.co.uk
18 Hour(s) ago

How you were kept informed with the progrees of your Fault/Query

  • Customer also reviewed:
  • The specific member of staff you spoke to

Great service, they kept going until they found a solution

 No Comment
21 Hour(s) ago

How you were kept informed with the progrees of your Fault/Query

  • Customer also reviewed:
  • The specific member of staff you spoke to

Our 2nd line of four was not receiving calls and effectively blocking lines 3 & 4. Engineer who attended really could not find a fault and said it was an Openreach problem. Openreach had already attended and said the problem was with our internal equipment and line 2 was correctly coming into our premises.

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No Comment
37 Hour(s) ago

How you were kept informed with the progrees of your Fault/Query

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  • The specific member of staff you spoke to

Works fast and people are easy to deal with.

 No Comment
37 Hour(s) ago

How you were kept informed with the progrees of your Fault/Query

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  • The specific member of staff you spoke to

My request was dealt with very swiftly

 No Comment
38 Hour(s) ago

How you were kept informed with the progrees of your Fault/Query

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Excellant service with all aspects of any query.

 No Comment
38 Hour(s) ago

How you were kept informed with the progrees of your Fault/Query

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  • The specific member of staff you spoke to

Considering the issue that we had was not an easy one to uncover the overall service was great from start to finish. It was a testing issue that was not easy to fix as per above and the patience that was demonstrated was great

 No Comment
26-Apr-2013

How you were kept informed with the progrees of your Fault/Query

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Latest

A*

26-Apr-2013
A*

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No Comment
26-Apr-2013

How you were kept informed with the progrees of your Fault/Query

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  • The specific member of staff you spoke to

Fantastic

 No Comment
26-Apr-2013

How you were kept informed with the progrees of your Fault/Query

  • Customer also reviewed:
  • The specific member of staff you spoke to

The service I get from Communicate Better is always 1st Class

 No Comment
26-Apr-2013

How you were kept informed with the progrees of your Fault/Query

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  • The specific member of staff you spoke to

Excellent

 No Comment
26-Apr-2013

How you were kept informed with the progrees of your Fault/Query

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Fantastic quick service. Will use again!

 No Comment
26-Apr-2013

How you were kept informed with the progrees of your Fault/Query

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  • The specific member of staff you spoke to

did not resolve issue

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Thankyou for your feedback which we've reviewed.
We appreciate your comments.
The issue you had was due to your VPN dropping off-line every night. This was overcome by re-booting your PC.
On investigation of your CASE we presumed you were rebooting every night following one of the engineers instruction. It was only when you further reported the same fault that it was apparent that this process wasn't taking place. Hopefully, now you're closing your PC down the issue will not re-occur. Thankyou
22-Apr-2013

How you were kept informed with the progrees of your Fault/Query

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  • The specific member of staff you spoke to

good

 No Comment
19-Apr-2013

How you were kept informed with the progrees of your Fault/Query

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Great

 No Comment
18-Apr-2013

How you were kept informed with the progrees of your Fault/Query

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  • The specific member of staff you spoke to

Tom Simm is a credit to his company, his help was needed and appreciated.

 No Comment
17-Apr-2013

How you were kept informed with the progrees of your Fault/Query

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always provide a fast and efficient service

 No Comment
16-Apr-2013

How you were kept informed with the progrees of your Fault/Query

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hghgjh

 No Comment
16-Apr-2013

How you were kept informed with the progrees of your Fault/Query

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not at all satisfied with the way my problem was dealt with

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No Comment
15-Apr-2013

How you were kept informed with the progrees of your Fault/Query

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..

 No Comment
15-Apr-2013

How you were kept informed with the progrees of your Fault/Query

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Fantastic, and very efficient

 No Comment
04-Apr-2013

How you were kept informed with the progrees of your Fault/Query

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A* as always! Thanks :)

 No Comment
04-Apr-2013

How you were kept informed with the progrees of your Fault/Query

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As Above

No Comment
04-Apr-2013

How you were kept informed with the progrees of your Fault/Query

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I was not happy with the length of time take to resolve this issue and the information provided - from end January until yesterday. We paid for an engineer to come out, numerous emails and phone calls. We were told someone had removed equipment meaning we had to buy new, when in fact all it was was out of date software. It took an email from my GM to Paul Hope to all of a sudden have this matter resolved. Communicate Better are obviously not aware of the equipment we have in the hotel. Despite explaining what equipment we do have on site several times, I was still told we had a consol missing and needed to pay for a new one.

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No Comment
20-Mar-2013

How you were kept informed with the progrees of your Fault/Query

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As long as new computer is delivered promptly and satisfactorily, we will be very happy.

 No Comment
08-Mar-2013

How you were kept informed with the progrees of your Fault/Query

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  • The specific member of staff you spoke to

Excellent as always

 No Comment